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Diffusing innovation in times of disasters: considerations for event management professionals 在灾害时期传播创新:活动管理专业人士的思考
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-12-27 DOI: 10.1080/15470148.2020.1860847
Alana Dillette, S. Ponting
Abstract The COVID-19 pandemic has overwhelmed the world, with confirmed infections threatening the health and lives of millions. Consequently, many hospitality and tourism organizations ceased operations temporarily, including the cancelation or postponement of large and small events. As lockdown measures begin to ease, events will be some of the last to re-open due to their non-essential categorization. Utilizing the diffusion of innovation theory from crisis management literature, nineteen in-depth interviews were conducted with senior event management professionals to explore how the events industry is innovating its service offerings in response to COVID-19. As the industry is forced to change its practices radically during the pandemic, findings reveal an interconnected innovation web modeled through the lens of diffusion of innovation theory. As a result, this research implies the need to develop a new type of innovation theory for the events industry that can be applied during extraordinary unprecedented disasters.
COVID-19大流行席卷全球,已确诊的感染威胁着数百万人的健康和生命。因此,许多接待和旅游组织暂时停止了业务,包括取消或推迟了大大小小的活动。随着封锁措施开始放松,由于非必要的分类,活动将是最后一批重新开放的活动。利用危机管理文献中的创新理论扩散,对19位高级活动管理专业人士进行了深度访谈,以探讨活动行业如何创新其服务产品以应对COVID-19。由于该行业在疫情期间被迫从根本上改变其做法,研究结果揭示了一个通过创新理论扩散的视角建立的相互关联的创新网络。因此,本研究意味着需要为事件行业开发一种新型的创新理论,可以应用于特殊的前所未有的灾难。
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引用次数: 27
Letter
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-12-23 DOI: 10.1080/15470148.2020.1868786
G. Fenich
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引用次数: 0
Examining unauthorized events & gatherings in the COVID-19 pandemic 审查COVID-19大流行期间未经授权的活动和集会
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-12-15 DOI: 10.1080/15470148.2020.1864694
E. Olson
Abstract Despite the pervasiveness of unauthorized and illegal events and gatherings during the COVID-19 pandemic, event scholars have not examined the behavior of attendees, the various types of unauthorized gatherings, and the consequences of meeting and gathering during a pandemic. Thus, the aim of this viewpoint is to bring attention to unauthorized events by highlighting various theoretical frameworks that explain how risk, social needs, and customer deviance provide understanding of unauthorized events and gatherings. A research agenda provides probing research questions that can be used to create a research stream in the area of unauthorized events.
尽管在新冠肺炎大流行期间,未经授权和非法的活动和集会随处可见,但事件学者并未对参与者的行为、各种未经授权的集会以及大流行期间集会和集会的后果进行研究。因此,这一观点的目的是通过强调各种理论框架来引起对未经授权事件的关注,这些理论框架解释了风险、社会需求和客户偏差如何提供对未经授权事件和聚会的理解。研究议程提供探索性研究问题,可用于在未经授权的事件领域创建研究流。
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引用次数: 4
Religious tourism in Pakistan: Scope, obstacles & strategies 巴基斯坦的宗教旅游:范围、障碍与策略
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-11-28 DOI: 10.1080/15470148.2020.1852990
Erum Irfan, Y. Ali
Abstract Religious tourism is a thriving yet largely unexplored industry in Pakistan; a country packed with landmarks of various religious ethnicities. With a hefty economic potential, religious tourism in Pakistan faces a number of challenges. The aim of this study is to figure out the best possible strategy to overcome these obstacles. For this purpose, a number of strategies are considered for the cultivation and improvement of religious tourism in Pakistan. These strategies are weighed against the problems through a complex decision-making technique, TOPSIS integrated with Fuzzy logic. The top results center around strategizing toward the population that is the biggest market to Pakistan’s religious tourism sites. The best ranked strategies sway toward improving political ties and channeling advertisement efforts toward the target audience. The outcomes obtained from this study fall in-line with existing literature as well as the historical political tensions in South Asia, with relevant audiences residing in Pakistan’s neighboring countries. Another key factor leading to this outcome is the counteraction of the visa unavailability problem faced by citizens of neighboring countries. The results of the study can be turned into constructive initiatives by Pakistan’s government and tourist organizations so that religious tourism may thrive. The novelty offered by this study is the exploration of Pakistan’s untapped industry of religious tourism in Pakistan; scarcely any literature has discussed the comprehensive potential of religious tourism in Pakistan.
在巴基斯坦,宗教旅游是一个蓬勃发展但尚未开发的产业;这个国家充满了各种宗教种族的标志性建筑。巴基斯坦的宗教旅游业有着巨大的经济潜力,但也面临着许多挑战。这项研究的目的是找出克服这些障碍的最佳策略。为此目的,正在考虑若干战略,以培育和改善巴基斯坦的宗教旅游业。这些策略是通过一个复杂的决策技术,TOPSIS与模糊逻辑相结合的问题进行权衡。排名靠前的结果围绕着针对巴基斯坦宗教旅游景点最大市场的人口制定战略。排名最高的策略倾向于改善政治关系和向目标受众投放广告。本研究的结果符合现有文献,也符合南亚历史上的政治紧张局势,相关受众居住在巴基斯坦的邻国。导致这一结果的另一个关键因素是邻国公民面临的签证难问题。研究结果可以转化为巴基斯坦政府和旅游组织的建设性举措,使宗教旅游业蓬勃发展。本研究的新颖之处在于对巴基斯坦尚未开发的宗教旅游产业的探索;几乎没有任何文献讨论过巴基斯坦宗教旅游的综合潜力。
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引用次数: 5
An application of the sports logistics framework: the case of the Dallas Cowboys 体育物流框架的应用:以达拉斯牛仔队为例
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-11-23 DOI: 10.1080/15470148.2020.1852991
D. Herold, N. Schulenkorf, Tim Breitbarth, Ivano Bongiovanni
Abstract Global, national and regional sport organizations heavily rely on logistics management practices in their operations. However, scientific research in sports logistics is in its infancy, with conceptualizations of the sport logistics domain proposed only recently. In response and by using a reoccurring professional sport event as a case, this study applies the Sports Logistics Framework (SLF) to systematically assess logistics activities, organizational structures, resources and components. Based on semi-structured interviews, unstructured participant observation, internal documents and additional secondary data, our findings not only provide insights into the logistics operations behind a matchday of one of the leading and most valuable sport competitions in the world, but also contextualize, illustrate and refine the logistical tasks of the SLF, thereby providing a template which can be used for further comparison and examination of logistics activities at similar sport events.
全球、国家和地区的体育组织在其运作中严重依赖物流管理实践。然而,体育物流的科学研究还处于起步阶段,最近才提出了体育物流领域的概念。作为回应,本研究以一个重复发生的专业体育赛事为例,应用体育物流框架(SLF)系统地评估物流活动、组织结构、资源和组成部分。基于半结构化访谈、非结构化参与者观察、内部文件和额外的辅助数据,我们的研究结果不仅提供了对世界上最重要和最有价值的体育赛事之一比赛日背后的物流运作的见解,而且还对SLF的物流任务进行了背景化、说明和完善,从而提供了一个模板,可用于进一步比较和检查类似体育赛事的物流活动。
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引用次数: 5
Effects of ideology on visit intention and trust toward a destination 意识形态对目的地访问意向和信任的影响
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-10-16 DOI: 10.1080/15470148.2020.1832010
Carl A. Boger, M. Ritter, M. Charmchian
Abstract In today’s world of ideological polarization, ideological events held in a destination may affect potential visitors’ visit intention and trust toward the destination. A quasi-experimental study was used where liberal and conservative potential visitors were exposed to two opposing ideological events (for versus against same-sex marriage event) to be held in a destination. After the exposure to one of these two conditions, participants were then asked about their visit intention and trust and toward the destination. Liberals were significantly more willing to visit a destination during an against same-sex marriage event (against-event) than a for same-sex marriage event (for-event). However, if liberals’ trust toward the destination was damaged when the destination hosted the against-event, then they were less likely to visit the destination. Conservatives’ visit intention and trust toward a destination were not affected differently when exposed to a for- or against-event held in the destination.
摘要在当今意识形态两极分化的世界里,在目的地举办的意识形态活动可能会影响潜在游客的访问意愿和对目的地的信任。使用了一项准实验研究,自由派和保守派的潜在访客被暴露在目的地举行的两次对立的意识形态活动中(支持和反对同性婚姻活动)。在暴露于这两种情况中的一种之后,参与者被问及他们的访问意图、信任以及对目的地的态度。自由主义者更愿意在反对同性婚姻活动(反对活动)期间访问目的地,而不是在支持同性婚姻活动中访问目的地。然而,如果自由主义者对目的地的信任在目的地举办反对活动时受到损害,那么他们就不太可能访问目的地。当保守派接触到在目的地举行的支持或反对活动时,他们对目的地的访问意图和信任没有受到不同的影响。
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引用次数: 5
Assessing Chinese exhibitors’ international trade show evaluations: the role of outbound exhibition organizers 评估中国参展商对国际贸易展览的评价:出境展组织者的作用
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-10-12 DOI: 10.1080/15470148.2020.1830458
Wei Shi, K. Weber, Xin Jin
Abstract Despite the importance of the exhibition industry globally, and that of China in particular, there is a paucity of research on this topic. This study aims to address this research gap by examining Chinese exhibitors who participated in international trade shows in the United States. In the process, it introduces and highlights the vital role of a key industry player within the Chinese context, in addition to the traditional triad of exhibition organizer, exhibitor and visitor, namely the Outbound Exhibition Organizer (OEO). A survey collected 458 responses from Chinese Mainland exhibitors participating in two international trade shows in the United States. Study findings provide insights into the performance of OEOs, as perceived by Chinese exhibitors, in addition to the perceived trade show performance. The vital role of OEOs is highlighted by it being identified as a key predictor of satisfaction with international trade shows. Study implications are discussed, and directions for future research provided.
尽管会展业在全球,尤其是中国都很重要,但关于会展业的研究却很少。本研究旨在通过调查在美国参加国际贸易展览的中国参展商来解决这一研究缺口。在这个过程中,它介绍并强调了一个关键的行业参与者在中国背景下的重要作用,除了传统的三位一体的展览组织者,参展商和观众,即出境展览组织者(OEO)。一项调查收集了参加美国两个国际贸易展览会的中国大陆参展商的458份回复。除了展会表现之外,研究结果还提供了对中国参展商所感知的oeo表现的见解。oeo的重要作用是突出的,因为它被确定为对国际贸易展览满意度的关键预测指标。讨论了研究的意义,并提出了今后的研究方向。
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引用次数: 3
Biometric technologies at music festivals: An extended technology acceptance model 音乐节中的生物识别技术:一个扩展的技术接受模型
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-09-09 DOI: 10.1080/15470148.2020.1811184
Lauren Norfolk, Michael O’Regan
Abstract The purpose of this paper is to gain a better understanding of user acceptance of Biometric Technologies (BT) at outdoor music festivals in the United Kingdom. While research on such technologies, such as facial recognition is limited in the events context, they have already been deployed at music festivals to deal with issues of security, safety and crowd management. Using an extended Technology Acceptance Model (TAM), a self-administered questionnaire was completed by young adults in the United Kingdom who had previously been to a music festival. The study found factors such as privacy, reliability and accuracy did not have a significant impact on user acceptance. Other factors, such as trust, compatibility and convenience were found to have a significant positive impact on perceived ease of use, perceived usefulness and attitude to use. As the findings indicate that accuracy and privacy do not impact BT acceptance, the paper explores how organizers can be transparent and accountable as to their intentions to use BT, so as to justify the usefulness of BT to attendees, artists, regulators and authorities.
摘要本文的目的是为了更好地了解英国户外音乐节中生物识别技术(BT)的用户接受程度。虽然对面部识别等技术的研究在活动背景下是有限的,但它们已经被部署在音乐节上,以处理安保、安全和人群管理问题。使用扩展的技术接受模型(TAM),一份自我管理的问卷由英国的年轻人完成,他们之前参加过音乐节。研究发现,隐私、可靠性和准确性等因素对用户接受度没有显著影响。其他因素如信任、兼容性和便利性对感知易用性、感知有用性和使用态度有显著的正向影响。由于调查结果表明,准确性和隐私不会影响BT的接受程度,本文探讨了组织者如何能够透明和负责地使用BT的意图,从而证明BT对与会者、艺术家、监管机构和当局的有用性。
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引用次数: 7
Factors affecting intention to revisit an environmental event: The moderating role of enduring involvement 影响再访环境事件意向的因素:持续参与的调节作用
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-09-04 DOI: 10.1080/15470148.2020.1816519
L. Tsai
Abstract This study investigates Earth Hour, the largest energy-saving campaign in the world, it relies on a number of repeated participants. This study explores the factors influencing revisit intention and discusses the interactions among these antecedents. An online questionnaire is used to survey the participants of Earth Hour in 2020, and 504 valid samples are analyzed. Results show that flow experience, positive emotion, and event satisfaction have direct effects on revisit intention, among which event satisfaction has the greatest effect. Positive emotion plays a mediating role between flow experience–event satisfaction and flow experience–revisit intention. Event satisfaction plays a mediating role between flow experience–revisit intention and positive emotion–revisit intention. The enduring involvement of the participants can positively moderate the relationship between positive emotion and revisit intention, between flow experience and revisit intention, and between event satisfaction and revisit intention. This result broadens the application of enduring involvement and remodels the revisit intention variables. The organizers may consider following flow experience–event satisfaction–revisit intention to persuade the participants to revisit the event. This study suggests that event organizers should collect and analyze opinions from participants, and formulate plans to enhance the satisfaction and willingness of participants effectively for them to revisit the event.
摘要本研究调查了世界上最大的节能活动“地球一小时”,它依赖于许多重复的参与者。本研究探讨了影响重访意愿的因素,并讨论了这些前因之间的相互作用。使用在线问卷对2020年“地球一小时”的参与者进行了调查,共分析了504个有效样本。结果表明,流量体验、积极情绪和事件满意度对重访意愿有直接影响,其中事件满意度影响最大。积极情绪在流动体验——事件满意度和流动体验——重访意向之间起着中介作用。事件满意度在流量体验-重访意向和积极情绪-重访意愿之间起中介作用。参与者的持久参与可以积极调节积极情绪与重访意愿、流动体验与重访意向、事件满意度与重访意图之间的关系。这一结果拓宽了持久参与的应用范围,重塑了重访意向变量。组织者可能会考虑以下流程体验——活动满意度——重新访问意图,以说服参与者重新访问活动。本研究建议,活动组织者应收集和分析参与者的意见,并制定计划,有效提高参与者的满意度和意愿,让他们重新审视活动。
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引用次数: 9
Modifying the conceptual model of site selection in the organisation of association conferences 修改协会会议组织选址的概念模型
IF 2.2 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-08-26 DOI: 10.1080/15470148.2020.1810188
E. Nolan
Abstract International association conferencing is the largest and most profitable segment of the events industry. Competition to host these events is fierce and many destination management organizations (DMOs) offer a range of incentives to attract professional meeting planners to their destination. Many second-tier destinations have invested in their facilities and incentives in order to compete with more traditional conference cities. However, to date there has been a limited exploration of the process of destination or site selection. Prior research has generated conceptual models of site selection, which, though insightful, do not adequately reflect the role of DMOs in the process. A critical evaluation of these models and the supporting literature on site selection has provided the basis for a qualitative inquiry which has involved twenty-five elite professionals (meeting planners and DMO staff). The results from the interviews has led to the creation of an amended conceptual model of site selection which incorporates Weber’s (2001. Meeting planners’ use and evaluation of convention and visitor bureaus. Tourism Management, 22(6), 599–606) list of DMO services and draws particular attention to the role of subvention in site selection.
摘要国际协会会议是活动行业中规模最大、利润最高的部门。举办这些活动的竞争非常激烈,许多目的地管理组织(DMO)提供了一系列激励措施,以吸引专业的会议策划人员前往目的地。为了与更传统的会议城市竞争,许多二线目的地对其设施和激励措施进行了投资。然而,迄今为止,对目的地或选址过程的探索有限。先前的研究已经产生了选址的概念模型,尽管这些模型很有见地,但并不能充分反映DMO在这一过程中的作用。对这些模型和选址支持文献的批判性评估为定性调查提供了基础,该调查涉及25名精英专业人员(会议策划人和DMO工作人员)。访谈的结果导致创建了一个修改后的选址概念模型,该模型结合了韦伯(2001)的观点。会议策划人对会议和游客局的使用和评估。旅游管理,22(6),599-606)DMO服务列表,并提请特别注意补助金在选址中的作用。
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引用次数: 4
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Journal of Convention & Event Tourism
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