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How Do Economic Growth and Terrorism Affect Tourism in the Council of Europe Countries? 经济增长和恐怖主义如何影响欧洲理事会国家的旅游业?
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.4
Ângela Sofia Laiginhas Pina, J. Fuinhas, Zélia Serrasqueiro, Matheus Belucio
The Council of Europe is one of the oldest European institutions in operation. This paper aims to examine the impact of economic growth and terrorism on international tourism for 33 Council of Europe countries. The period considered for analysis encompasses data from 1995 to 2018. The Panel Autoregressive Distributed Lag method was selected to gauge the short- and long-term impacts. The effects of globalization and the real effective exchange rate were also considered. The presence of sectional dependence heteroscedasticity and first-order autocorrelation in the models inferred the use of the Driscoll & Kraay (1998) estimator. The results found here support that Council of Europe decision-makers should develop public measures that promote tourism activities. At the same time, they can propose measures aimed at increasingly reducing terrorism and develop measures to encourage the attraction and capture of international tourism through the intrinsic advantages of the globalization phenomenon.
欧洲委员会是运作中最古老的欧洲机构之一。本文旨在研究欧洲委员会33个国家的经济增长和恐怖主义对国际旅游业的影响。考虑进行分析的时期包括1995年至2018年的数据。选择面板自回归分布滞后法来衡量短期和长期影响。还考虑了全球化和实际有效汇率的影响。模型中存在的截面依赖异方差和一阶自相关推断了Driscoll&Kraay(1998)估计量的使用。研究结果支持欧洲委员会决策者制定促进旅游活动的公共措施。与此同时,他们可以提出旨在日益减少恐怖主义的措施,并制定措施,鼓励通过全球化现象的内在优势吸引和吸引国际旅游业。
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引用次数: 0
Tourism and FDI-Growth Nexus in Upper-Middle Income Countries 中高收入国家旅游业与外国直接投资增长关系
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.10
Özgür Bayram Soylu, Bosede Ngozi Adeleye, Fatih Okur, Murat Emi̇könel
This paper examines the role of tourism in foreign direct investment-growth relation in upper-middle income countries. We deploy static and dynamic panel analysis to evaluate how tourism indicators influence the impact of FDI net inflows on growth using an unbalanced panel data on 29 upper middle-income countries from 2010-2019. The tourism indicators are receipts, arrivals and expenditures. The results from static and dynamic analyses indicate that for the most part (1) FDI and tourism exert asymmetric effects on growth, (2) tourism indicators reduce the negative effect of FDI on growth, (4) trade openness is a positive and significant predictor of growth, and (5) domestic credit negatively contributes to growth. Deductively, results evidence that tourism indicators are critical drivers of economic growth in upper middle-income countries. Overall, tourism receipts show the largest influence on FDI to spur the most appreciable impact on growth. Despite this, the fact that tourism indicators cannot completely eliminate the destructive impact of FDI on economic growth shows that tourism development policies should be based on a greener and sustainable ground, taking into account the effects of the coronavirus.
本文考察了旅游业在中上收入国家外国直接投资增长关系中的作用。我们利用2010-2019年29个中等偏上收入国家的不平衡面板数据,运用静态和动态面板分析来评估旅游业指标如何影响外国直接投资净流入对增长的影响。旅游业指标是收入、到达人数和支出。静态和动态分析结果表明,在大多数情况下(1)外国直接投资和旅游业对增长的影响是不对称的,(2)旅游业指标减少了外国直接投资对增长的负面影响,(4)贸易开放度是增长的正向和显著预测因子,(5)国内信贷对增长的负向贡献。结果表明,旅游业指标是中等偏上收入国家经济增长的关键驱动力。总体而言,旅游收入对外国直接投资的影响最大,对增长的影响最为明显。尽管如此,旅游业指标并不能完全消除外国直接投资对经济增长的破坏性影响,这一事实表明,旅游业发展政策应该建立在更环保和可持续的基础上,同时考虑到冠状病毒的影响。
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引用次数: 0
How Are Guests Satisfied? 客人满意程度如何?
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.1
P. Athanasopoulou, Apostolos N. Giovanis, Marilou Ioakimidis
Online reviews provide a wealth of information on how customers assess the different attributes of a service. Research shows that the performance of hotel service attributes is expected to have asymmetric effects on customer satisfaction. The purpose of this study is to analyze online reviews and determine whether different hotel service attributes have asymmetric or symmetric effects on hotel customer satisfaction and how these effects differ for different customer segments. Positive and negative comments on hotels are analyzed using the three-factor theory and penalty-reward contrast analysis. Results show that the most important service attributes for customer satisfaction and dissatisfaction (hybrids) are location/access and personnel quality. All other attributes are either frustrators (cleanliness, process quality, perceived value) or dissatisfiers (installation quality, room quality, food quality). However, when the sample is split into business (solo and groups) and leisure (solo, groups, families, couples) results differ by customer segment. Results show that there should be a customized approach to managing customer satisfaction based on online reviews where service attributes are prioritized differently according to their importance for the satisfaction of different customer segments.
在线评论提供了大量关于客户如何评估服务的不同属性的信息。研究表明,酒店服务属性的表现预期会对顾客满意度产生不对称的影响。本研究的目的是分析在线评论,确定不同的酒店服务属性对酒店客户满意度的影响是不对称的还是对称的,以及这些影响在不同的客户群体中是如何不同的。运用三因素理论和奖惩对比分析法对酒店的正面评价和负面评价进行分析。结果表明,对顾客满意和不满意(混合)最重要的服务属性是位置/通道和人员素质。所有其他属性要么是令人沮丧的(清洁度、过程质量、感知价值),要么是令人不满的(安装质量、房间质量、食物质量)。然而,当样本被分为商务(单人和团体)和休闲(单人,团体,家庭,夫妻)时,结果因客户细分而异。结果表明,应该有一种基于在线评论的定制方法来管理客户满意度,其中服务属性根据其对不同客户群满意度的重要性进行不同的优先级排序。
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引用次数: 0
A Master Conceptual Framework of Research in Halal Tourism 清真旅游研究的总体概念框架
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.8
Syed Alamdar Ali Shah, B. A. Fianto, A. R. Sridadi, U. Kayani
Halal tourism witnessed a significant growth during the second half of the decade ended on December 2020 with COVID19 pandemic. This expansion can be witnessed equally in academic research and Halal tourism industry. Keeping in view the phenomenal growth this research performs review of the very high quality research literature on Halal tourism to consolidate its findings and recommendations. It performs thematic analysis of 74 articles published between the period 2009 to 2020 i.e., up to before the beginning of the COVID19 pandemic, listed in the A* and A ranked journals of the Australian Business Deans Council (ABDC). It consolidates research methodologies, themes, dependent/independent and mediating/moderating variables, which ultimately lead to a master conceptual framework of research. It highlights that the research on Halal tourism is in its developing stages, with more themes emerging in the recent years. It suggests that every country must reflect the blend of its own culture duly enveloped in the Shariah parameters. Finally, this review of literature highlights a nexus between Social values, tourism services and Islamic stipulations, as a way forward for research and developments in the Halal tourism research and industry.
在截至2019冠状病毒病大流行的2020年12月的十年后半期,清真旅游取得了显着增长。这种扩张同样可以在学术研究和清真旅游产业中看到。考虑到这一惊人的增长,本研究对清真旅游的高质量研究文献进行了回顾,以巩固其发现和建议。它对2009年至2020年期间(即截至2019冠状病毒大流行开始之前)发表的74篇文章进行了专题分析,这些文章被列入澳大利亚商学院院长委员会(ABDC)的A*和A级期刊。它整合了研究方法、主题、依赖/独立和中介/调节变量,最终形成了研究的总体概念框架。这凸显了清真旅游的研究正处于发展阶段,近年来出现了更多的主题。它表明,每一个国家都必须在伊斯兰教法的框架下适当地反映其自身文化的融合。最后,这篇文献综述强调了社会价值、旅游服务和伊斯兰规定之间的联系,作为清真旅游研究和产业研究和发展的前进方向。
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引用次数: 0
Consciousness Toward Environmental Sustainability, Tourism Education and the Dunning‐Kruger Effect 环境可持续性意识、旅游教育与邓宁-克鲁格效应
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.13
K. Fuchs
Attending to the challenges to tackle environmental sustainability concerns is a major issue in today's tourism industry. What is more, tourism education has the ability to positively influence tomorrow's workforce by educating them about environmental sustainability. It should be considered a focus area and key component when developing undergraduate tourism management programs. The study aims to examine the correlation between factors of knowledge, attitude, behavioral control, and intention toward environmental sustainability using the year of study as a moderator. A sample of 785 undergraduate students was used to statistically assess the relationship and develop a conceptual model as a basis to discuss the empirical results. The article concludes by presenting implications for educators, policymakers, and higher education institutions.
应对环境可持续性问题的挑战是当今旅游业的一个重大问题。此外,旅游教育有能力通过教育未来的劳动力了解环境可持续性,对他们产生积极影响。在开发本科旅游管理课程时,应将其视为重点领域和关键组成部分。本研究旨在以研究年份为调节因素,考察知识、态度、行为控制和环境可持续性意图等因素之间的相关性。785名本科生的样本被用来统计评估这种关系,并开发一个概念模型作为讨论实证结果的基础。文章最后介绍了对教育工作者、决策者和高等教育机构的启示。
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引用次数: 0
Environmental Attitude, Motivation and Place Attachment in a Wildlife Park 野生动物园环境态度、动机与场所依恋
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.9
O. Ajayi, T. Tichaawa
Despite the significance of motivation in understanding the behaviour of tourists, its interconnectedness to environmental attitude and place attachment has been scarcely studied in nature-based tourism destinations, especially outside the western and Anglo western context. This study examined these constructs as individual variables as well as the inter-relationships that exist between them in the context of a wildlife park. Using a convenience sampling technique, 372 visitors were surveyed. It was revealed that visitors displayed more anthropocentric beliefs than ecologically favourable concerns. Their motivations centred on experiencing and appreciating nature, recreation, relaxation and education which are some of the core goals of the establishment of such areas as wildlife parks. The levels of attachment to the destination were however mild. The results further revealed significant associations between the constructs. The partial mediating role of motivation in the relationship between environmental attitude and place attachment was also reported. Appropriate conclusions were drawn and managerial implications were discussed.
尽管动机在理解游客行为方面具有重要意义,但在以自然为基础的旅游目的地,尤其是在西方和英美背景之外,很少研究其与环境态度和地点依恋的相互关系。这项研究考察了这些结构作为个体变量,以及它们之间在野生动物园环境中存在的相互关系。使用方便抽样技术,对372名访客进行了调查。据透露,游客表现出的更多的是以人类为中心的信仰,而不是对生态有利的关注。他们的动机集中在体验和欣赏自然、娱乐、放松和教育,这是建立野生动物园等地区的一些核心目标。然而,对目的地的依恋程度是温和的。结果进一步揭示了结构之间的显著关联。动机在环境态度和地点依恋关系中的部分中介作用也被报道。得出了适当的结论,并讨论了管理方面的影响。
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引用次数: 0
Does Perceived Vulnerability Mediate the Effect of Hotel Employees' Resilience on Mental Health Perceptions? 感知脆弱性是否中介酒店员工弹性对心理健康感知的影响?
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.5
A. Dalgıç, Mahmut Demir, F. D. Ergen
The COVID-19 pandemic has brought many fundamental changes. Especially in the tourism sector, where people are in constant communication and interaction, negative effects have been seen excessively. This situation also affected tourism employees economically, psychologically and physically. Therefore, paper is aimed to reveal the relationship among resilience, perceived vulnerability and mental health perceptions within the scope of hotel employees. This study examines the effects of psychological and employee resilience on hotel employees’ mental health perceptions. In this context, “psychological resilience has a signifant positive influence on hotel employees’ mental health perceptions” and “employee resilience has a significant positive influence on hotel employees’ mental health perceptions” have been developed. The study also examines the mediating the role of perceived vulnerability in the effect of individual-level resilience on hotel employees’ mental health perceptions. In this context, “perceived vulnerability mediates the effect of individual-level resilience on mental health perceptions” has been developed. In total, 391 questionnaire forms were analyzed using a structural equations model to test the hypotheses. The results show that hotel employees’ psychological and employee resilience make their mental health perceptions more positive. Perceived vulnerability partially mediates the effect of individual-level resilience on mental health perceptions.
新冠肺炎大流行带来了许多根本性变化。特别是在旅游业,人们经常交流和互动,负面影响被过度看到。这种情况也影响了旅游业员工的经济、心理和身体。因此,本文旨在揭示酒店员工的适应力、感知脆弱性和心理健康感知之间的关系。本研究考察了心理和员工弹性对酒店员工心理健康感知的影响。在这种背景下,“心理弹性对酒店员工的心理健康感知有显著的积极影响”和“员工弹性对酒店雇员的心理健康认知有显著的正向影响”已经形成。该研究还考察了感知脆弱性在个人层面的复原力对酒店员工心理健康感知影响中的中介作用。在这种背景下,“感知的脆弱性介导个体层面的复原力对心理健康感知的影响”已经形成。使用结构方程模型对391份问卷进行了分析,以检验假设。结果表明,酒店员工的心理和员工韧性使他们的心理健康感知更加积极。感知脆弱性在一定程度上介导了个体层面的复原力对心理健康感知的影响。
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引用次数: 0
Firm-Specific Factors Influencing the Performance of Young Small and Micro-Sized Firms Located in Algarve 影响阿尔加维年轻中小企业绩效的企业特定因素
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.2
Nina Solyukova, Cristina Viegas, Patrícia Pinto
The main objective of this paper is to study how firm-specific factors affect the financial performance of tourism-related young small and micro-sized firms located in Algarve, Portugal, that started their activity during the last years of the debt crisis of Europe. The sample included 106 Portuguese small and micro-sized firms in the hospitality sector, established between 2012-2014, which remain active in 2019 and financial data from 2015 to 2018 was analysed. Descriptive statistics, group statistics, correlations, and regression model analyses were applied. The dependent variable representing profitability was the return on assets ratio (ROA). The independent variables were short-term, long-term and total debts, slack resources, sales growth, tangibility and size of the firm. A negative relationship between performance and long-term and short-term debts was found, confirming the theory that the most profitable firms tend to borrow less as they do not need external capital. Also, a negative relationship between ROA and tangibility was found, which means that as the level of tangible assets lessens, more intangible assets there are. These results give some hints to help tourism-related small and micro-sized firms located in Algarve take innovation, flexibility, and digitalisation strategies, particularly important during a pandemic crisis.
本文的主要目的是研究企业特定因素如何影响位于葡萄牙阿尔加维的与旅游业相关的年轻小微企业的财务业绩,这些企业在欧洲债务危机的最后几年开始活动。样本包括2012-2014年间成立的106家葡萄牙酒店业中小型和微型公司,这些公司在2019年仍然活跃,并分析了2015年至2018年的财务数据。采用描述性统计、群体统计、相关性和回归模型分析。代表盈利能力的因变量是资产回报率。自变量是短期、长期和总债务、闲置资源、销售增长、有形性和公司规模。研究发现,业绩与长期和短期债务之间存在负相关关系,这证实了一种理论,即最有利可图的公司往往借款较少,因为它们不需要外部资本。此外,ROA与有形资产之间存在负相关关系,这意味着随着有形资产水平的降低,无形资产就越多。这些结果为帮助位于阿尔加维的旅游业相关小微企业采取创新、灵活性和数字化战略提供了一些提示,这在疫情危机期间尤为重要。
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引用次数: 1
Destination Brand Experience and Place Attachment 目的地品牌体验与场所依恋
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.7
Hugo Martins, Paulo Carvalho, N. Almeida
Brand experience and place attachment are key issues of a destination as it is increasingly important that visitors develop attachment and positive attitudes towards the natural environment, which is generally related with a high level of satisfaction. The current research explores the relationship between destination brand experience (DBE) and place attachment, their implications in relation to pro-environmental behaviours, behavioural intentions (revisit or recommend), and tourists’ satisfaction in the context of natural protected areas. A survey was conducted at Peneda-Gerês National Park, Portugal. A total of 507 valid questionnaires were analyzed using structural equations modelling. The findings show the relevance of DBE in relation to the other constructs. It was in the relationship between DBE and satisfaction that the highest path coefficient was verified. The association between place attachment and satisfaction was not confirmed inducing the idea that satisfaction is not enough for tourists to create attachment bonds. However, DBE can lead to the creation of emotional and affective ties to a particular destination. As practical implication, the management entities should invest in strategies that can get visitors more identify with this natural area, to increase the level of experience and the degree of satisfaction.
品牌体验和地点依恋是目的地的关键问题,因为游客对自然环境产生依恋和积极态度越来越重要,这通常与高满意度有关。目前的研究探讨了目的地品牌体验(DBE)和地点依恋之间的关系,它们与环保行为、行为意图(重游或推荐)以及自然保护区背景下游客满意度之间的关系。在葡萄牙佩内达热雷斯国家公园进行了一项调查。使用结构方程模型对507份有效问卷进行了分析。研究结果显示DBE与其他结构的相关性。正是在DBE和满意度之间的关系中,验证了最高的路径系数。地方依恋和满意度之间的联系没有得到证实,这引发了一种观点,即满意度不足以让游客建立依恋关系。然而,DBE可以导致与特定目的地建立情感和情感联系。从实际意义上讲,管理实体应该投资于能够让游客更认同这个自然区域的策略,以提高体验水平和满意度。
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引用次数: 0
Stakeholders' Perspectives on Post-Pandemic Sustainable Tourism Development 利益相关者对疫情后旅游业可持续发展的看法
IF 1.7 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-02-21 DOI: 10.37741/t.71.1.12
Kristina Afrić Rakitovac, Nataša Urošević
This paper presents research focused on the post-pandemic opportunities of special interest tourism development, through elaboration of the stakeholders' perspectives on sustainable valorisation of local natural and cultural heritage in the changing global context. The main goal of the research was to analyse the impact of the coronavirus pandemic on key stakeholders’ activities and their attitudes towards future sustainable tourism development. The empirical research has been realised in the Municipality of Vrsar, a typical Mediterranean tourist destination characterised by mass tourism and high seasonality. The research was based on a combination of qualitative and quantitative methods, including a literature review, semi-structured interviews with key stakeholders’ representatives and a tourists' attitudes survey. The conducted research indicated that the current pandemic could be seen also as an opportunity for all key stakeholders to reflect on the sustainability of the existing tourism practices and develop products which will be more nature-friendly and respond to new needs and expectations of changing tourist demand. The new, more sustainable, post-pandemic model of participatory governance in cultural and tourism development should involve all interested stakeholders, by developing a distinctive offer for special interest tourist segments which could disperse demand in time and space and prolong the tourism season.
本文通过阐述利益相关者在不断变化的全球背景下对当地自然和文化遗产可持续增值的看法,重点研究了疫情后特殊利益旅游业发展的机会。该研究的主要目标是分析冠状病毒大流行对关键利益相关者活动的影响以及他们对未来可持续旅游发展的态度。这项实证研究是在弗萨尔市进行的,弗萨尔市是一个典型的地中海旅游目的地,以大众旅游和高季节性为特点。该研究基于定性和定量相结合的方法,包括文献综述、对主要利益相关者代表的半结构化访谈和游客态度调查。所进行的研究表明,当前的疫情也可以被视为一个机会,让所有关键利益相关者反思现有旅游实践的可持续性,并开发出更环保的产品,以满足不断变化的旅游需求的新需求和期望。新的、更可持续的、疫情后的文化和旅游业发展参与式治理模式应该让所有感兴趣的利益攸关方参与进来,为感兴趣的旅游群体制定一个独特的优惠,可以在时间和空间上分散需求,延长旅游季节。
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引用次数: 4
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Tourism
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