Pub Date : 2024-02-05DOI: 10.1080/15256480.2024.2312477
Abel Duarte Alonso, Oanh Vu Thi Kim, Thanh Duc Tran, Thanh Minh Le, Thanh Duy Nguyen, Trung Thanh Nguyen
This study examines Vietnamese hospitality organizations’ involvement in Industry 4.0 technologies, the most valuable Industry 4.0 tools used, and key outcomes of Industry 4.0 uptake. As many as 40...
{"title":"Exploring the Relationships Between Industry 4.0 Adoption and Business Model: The Case of Vietnamese Hospitality organisations","authors":"Abel Duarte Alonso, Oanh Vu Thi Kim, Thanh Duc Tran, Thanh Minh Le, Thanh Duy Nguyen, Trung Thanh Nguyen","doi":"10.1080/15256480.2024.2312477","DOIUrl":"https://doi.org/10.1080/15256480.2024.2312477","url":null,"abstract":"This study examines Vietnamese hospitality organizations’ involvement in Industry 4.0 technologies, the most valuable Industry 4.0 tools used, and key outcomes of Industry 4.0 uptake. As many as 40...","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2024-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139771457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-10DOI: 10.1080/15256480.2023.2292213
Hee Jung (Annette) Kang, James A Busser, Lisa Cain
This study examined the combination of individual (living a calling, employee well-being) and contextual factors (cooperative organizational culture) to provide a holistic view of their impact on h...
{"title":"The Effect of Cooperative Organizational Culture and Gender on Helping Behavior","authors":"Hee Jung (Annette) Kang, James A Busser, Lisa Cain","doi":"10.1080/15256480.2023.2292213","DOIUrl":"https://doi.org/10.1080/15256480.2023.2292213","url":null,"abstract":"This study examined the combination of individual (living a calling, employee well-being) and contextual factors (cooperative organizational culture) to provide a holistic view of their impact on h...","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138567077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-10DOI: 10.1080/15256480.2023.2292207
Jidong Zhang, Meiqun Yin, Jing Han
This research centers around the accounting transition to Accounting Standards Codification Topic 606 (ASC 606) in hospitality companies and tests the transition’s effect on these public hospitalit...
{"title":"The Economic Consequences of Accounting Standard Transition in Hospitality Companies","authors":"Jidong Zhang, Meiqun Yin, Jing Han","doi":"10.1080/15256480.2023.2292207","DOIUrl":"https://doi.org/10.1080/15256480.2023.2292207","url":null,"abstract":"This research centers around the accounting transition to Accounting Standards Codification Topic 606 (ASC 606) in hospitality companies and tests the transition’s effect on these public hospitalit...","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138567081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-14DOI: 10.1080/15256480.2023.2280919
Alice H.Y. Hon, Yun Dong
ABSTRACTDrawing from the conservation of resources theory, this study explores when and how workplace incivility toward expatriates affects their service innovation, which is critical for the success of multinational hotels. Additionally, we examine work engagement as a mediator and expatriate collectivism as a moderator in the above relationship. Data were collected in the hospitality industry in China, and we found that workplace incivility impaired expatriate service innovation through reduced work engagement. Furthermore, our findings revealed that expatriate collectivism could serve as a mitigating factor against the adverse consequences of workplace incivility toward expatriates. Finally, we discussed the theoretical and practical implications of multinational hotel management strategies.KEYWORDS: Workplace incivility toward expatriateswork engagementservice innovationcollectivism valuethe conversation of resources theory Disclosure StatementNo potential conflict of interest was reported by the author(s).
{"title":"The Effect of Workplace Incivility Toward Expatriates on Their Service Innovation: A Conservation of Resources Perspective","authors":"Alice H.Y. Hon, Yun Dong","doi":"10.1080/15256480.2023.2280919","DOIUrl":"https://doi.org/10.1080/15256480.2023.2280919","url":null,"abstract":"ABSTRACTDrawing from the conservation of resources theory, this study explores when and how workplace incivility toward expatriates affects their service innovation, which is critical for the success of multinational hotels. Additionally, we examine work engagement as a mediator and expatriate collectivism as a moderator in the above relationship. Data were collected in the hospitality industry in China, and we found that workplace incivility impaired expatriate service innovation through reduced work engagement. Furthermore, our findings revealed that expatriate collectivism could serve as a mitigating factor against the adverse consequences of workplace incivility toward expatriates. Finally, we discussed the theoretical and practical implications of multinational hotel management strategies.KEYWORDS: Workplace incivility toward expatriateswork engagementservice innovationcollectivism valuethe conversation of resources theory Disclosure StatementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134953956","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-13DOI: 10.1080/15256480.2023.2279581
Aida Aminifar, Zahed Ghaderi, Majid Farhadi Uonaki, Collin Michael Hall
ABSTRACTThe purpose of this study is to investigate tourists’ behavioral intentions when selecting LHA for stays, considering the effects of the Attitude-Social Influence‑Efficacy Model, social identity theory, and accommodation attributes to predict guest behavior Applying a quantitative research design, questionnaire survey, and structural equation modeling for analyzing the data, the results revealed that self-efficacy, accommodation attributes, and social identity influence tourists’ attitudes, while social influence was ineffective in their attitude toward staying in local home-based accommodations (LHAs). In addition, self-efficacy and social identity affect tourists’ behavioral intentions in selecting LHAs as their accommodation. This research provides theoretical and practical implications and enriches the literature on LHAs in terms of extending the model of ASE to include other theories, such as the theory of social identity, as predictors of individual behavior.KEYWORDS: Homestaysattitude-social influence‑efficacy modelsocial identityaccommodation attributesIran Disclosure StatementNo potential conflict of interest was reported by the author(s).
{"title":"Understanding Tourist’s Behavioral Intentions in Selecting Local Home-Based Accommodation in Iran","authors":"Aida Aminifar, Zahed Ghaderi, Majid Farhadi Uonaki, Collin Michael Hall","doi":"10.1080/15256480.2023.2279581","DOIUrl":"https://doi.org/10.1080/15256480.2023.2279581","url":null,"abstract":"ABSTRACTThe purpose of this study is to investigate tourists’ behavioral intentions when selecting LHA for stays, considering the effects of the Attitude-Social Influence‑Efficacy Model, social identity theory, and accommodation attributes to predict guest behavior Applying a quantitative research design, questionnaire survey, and structural equation modeling for analyzing the data, the results revealed that self-efficacy, accommodation attributes, and social identity influence tourists’ attitudes, while social influence was ineffective in their attitude toward staying in local home-based accommodations (LHAs). In addition, self-efficacy and social identity affect tourists’ behavioral intentions in selecting LHAs as their accommodation. This research provides theoretical and practical implications and enriches the literature on LHAs in terms of extending the model of ASE to include other theories, such as the theory of social identity, as predictors of individual behavior.KEYWORDS: Homestaysattitude-social influence‑efficacy modelsocial identityaccommodation attributesIran Disclosure StatementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136347504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-09DOI: 10.1080/15256480.2023.2276959
Nima Soltani Nejad, Fatemeh Taheri Azad, Akram Ashraf Ganjouie, Zahra Kooshan, Raymond Rastegar
ABSTRACTThis study examines interpersonal psychological factors as antecedents and crisis/supportive behavior factors as consequences of organizational job embeddedness (OJE) in the hospitality industry. Workplace fun (WF) and humor (WH) as psychological factors, quitting intention (QI) as a crisis factor, and service recovery performance (SRP) and proactive customer service performance (PCSP) as supportive behavior factors were studied. Data from 333 hotel employees and 40 supervisors were collected through a questionnaire, analyzed using SEM-PLS3. WF and WH serve as a valuable framework for understanding OJE. WH influences WF, which positively impacts OJE. Increased OJE results in SRP and PCSP, reducing QI.KEYWORDS: Organizational job embeddedness (OJE)interpersonal psychological factorscrisis factorsupportive behaviors factorshospitality Disclosure StatementNo potential conflict of interest was reported by the author(s).
{"title":"Job Embeddedness in the Hospitality Industry: Developing a Model of Psychological Antecedents and Behavioral Consequences","authors":"Nima Soltani Nejad, Fatemeh Taheri Azad, Akram Ashraf Ganjouie, Zahra Kooshan, Raymond Rastegar","doi":"10.1080/15256480.2023.2276959","DOIUrl":"https://doi.org/10.1080/15256480.2023.2276959","url":null,"abstract":"ABSTRACTThis study examines interpersonal psychological factors as antecedents and crisis/supportive behavior factors as consequences of organizational job embeddedness (OJE) in the hospitality industry. Workplace fun (WF) and humor (WH) as psychological factors, quitting intention (QI) as a crisis factor, and service recovery performance (SRP) and proactive customer service performance (PCSP) as supportive behavior factors were studied. Data from 333 hotel employees and 40 supervisors were collected through a questionnaire, analyzed using SEM-PLS3. WF and WH serve as a valuable framework for understanding OJE. WH influences WF, which positively impacts OJE. Increased OJE results in SRP and PCSP, reducing QI.KEYWORDS: Organizational job embeddedness (OJE)interpersonal psychological factorscrisis factorsupportive behaviors factorshospitality Disclosure StatementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135241699","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-20DOI: 10.1080/15256480.2022.2055696
Pousonida Phin, Peter Zámborský, M. Kruesi
ABSTRACT This study evaluates franchising decisions in the food and beverage industry by incorporating an institutional perspective and an organizational learning perspective to account for both economic and social factors. Adopting a qualitative approach, multiple-case-study analysis is conducted on international franchise brands in the food and beverage industry. The results indicate how each type of franchise network – underdeveloped, developing, and developed – achieves coercive and mimetic isomorphism and how that leads to distinctive implications for both the franchisor and the franchisee. This research fills the gap in the franchising literature by providing insights into knowledge-transfer practices and institutional isomorphism.
{"title":"Achieving Institutional Isomorphism in International Franchising through Knowledge Transfer: Evidence from the Food and Beverage Industry in Cambodia","authors":"Pousonida Phin, Peter Zámborský, M. Kruesi","doi":"10.1080/15256480.2022.2055696","DOIUrl":"https://doi.org/10.1080/15256480.2022.2055696","url":null,"abstract":"ABSTRACT This study evaluates franchising decisions in the food and beverage industry by incorporating an institutional perspective and an organizational learning perspective to account for both economic and social factors. Adopting a qualitative approach, multiple-case-study analysis is conducted on international franchise brands in the food and beverage industry. The results indicate how each type of franchise network – underdeveloped, developing, and developed – achieves coercive and mimetic isomorphism and how that leads to distinctive implications for both the franchisor and the franchisee. This research fills the gap in the franchising literature by providing insights into knowledge-transfer practices and institutional isomorphism.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41622347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-20DOI: 10.1080/15256480.2023.2258138
Zihui Ma, Hyun Jeong Kim, Nancy Swanger
ABSTRACTSenior living is an emerging research topic among hospitality scholars. Drawing upon the theory of planned behavior, this study examines the determining factors of potential residents, Baby Boomers, moving into senior living communities. We developed a survey derived from expert interviews, and data (n = 400) were collected via Qualtrics. The results show that personal privacy and employee competency develop a positive attitude toward senior living; friends and church members are greater social influences than family members; and psychological preparation and being a decision maker improves seniors’ perception of behavioral control. The synergistic interaction indicates a sense of control over their life could further enhance the positive attitude toward Boomers’ decision to choose senior living. The managerial implications are discussed for industry practitioners.KEYWORDS: Senior livingattitudesbehavioral intentionsboomerstheory of planned behavior Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"The Next Generation’s Intent to Move into Senior Living Communities","authors":"Zihui Ma, Hyun Jeong Kim, Nancy Swanger","doi":"10.1080/15256480.2023.2258138","DOIUrl":"https://doi.org/10.1080/15256480.2023.2258138","url":null,"abstract":"ABSTRACTSenior living is an emerging research topic among hospitality scholars. Drawing upon the theory of planned behavior, this study examines the determining factors of potential residents, Baby Boomers, moving into senior living communities. We developed a survey derived from expert interviews, and data (n = 400) were collected via Qualtrics. The results show that personal privacy and employee competency develop a positive attitude toward senior living; friends and church members are greater social influences than family members; and psychological preparation and being a decision maker improves seniors’ perception of behavioral control. The synergistic interaction indicates a sense of control over their life could further enhance the positive attitude toward Boomers’ decision to choose senior living. The managerial implications are discussed for industry practitioners.KEYWORDS: Senior livingattitudesbehavioral intentionsboomerstheory of planned behavior Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136374224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-08DOI: 10.1080/15256480.2021.2025188
Bo-yeong Kim, Erin Cho
ABSTRACT We investigate factors affecting tourists’ intentions to revisit and recommend a travel site they visited before. The results indicate that delight (i.e., holistic emotional evaluation), more so than satisfaction, determines revisit and referral intentions. We also find that delight is affected by the extent to which one perceives his/her travel experience to have engendered self-enhancement. The assessment of self-enhancement is significantly influenced by both real and ideal self-congruence judgments. In addition, we examine the roles of variety-seeking and the need for uniqueness on tourists’ patronage intentions. We find that the higher variety-seeking and the need for uniqueness, the more likely one will revisit and recommend the site he/she visited before.
{"title":"Effects of Self-congruence, Self-enhancement, and Delight on Tourists’ Patronage Intentions, and Moderating Roles of Personality Propensities","authors":"Bo-yeong Kim, Erin Cho","doi":"10.1080/15256480.2021.2025188","DOIUrl":"https://doi.org/10.1080/15256480.2021.2025188","url":null,"abstract":"ABSTRACT We investigate factors affecting tourists’ intentions to revisit and recommend a travel site they visited before. The results indicate that delight (i.e., holistic emotional evaluation), more so than satisfaction, determines revisit and referral intentions. We also find that delight is affected by the extent to which one perceives his/her travel experience to have engendered self-enhancement. The assessment of self-enhancement is significantly influenced by both real and ideal self-congruence judgments. In addition, we examine the roles of variety-seeking and the need for uniqueness on tourists’ patronage intentions. We find that the higher variety-seeking and the need for uniqueness, the more likely one will revisit and recommend the site he/she visited before.","PeriodicalId":46737,"journal":{"name":"International Journal of Hospitality & Tourism Administration","volume":null,"pages":null},"PeriodicalIF":3.5,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42045549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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