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Politikos lyderio krizių komunikacija socialiniuose tinkluose COVID-19 pandemijos laikotarpiu 新冠肺炎大流行期间社交网络中政治领导人的沟通
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-09-30 DOI: 10.5755/j01.ppaa.21.3.32216
Jurgita Jurkevičienė, Raminta Bičkutė
Efektyvi politikos lyderio krizių komunikacija gali būti itin reikšminga pandemijos valdyme. Šiame straipsnyje siekiama ištirti Lietuvos Respublikos prezidento Gitano Nausėdos COVID-19 tematikos krizių komunikaciją socialiniame tinkle „Facebook“. Taikant mišraus pobūdžio turinio analizės metodą straipsnyje yra nagrinėjami 2020-2021 metų prezidento asmeninėje paskyroje paskelbti įrašai. Tyrimas parodė, kad Gitanas Nausėda anksti pripažino COVID-19 sąlygotą sveikatos krizę, skleidė pakankamai aiškias bei empatiškas žinutes, raminančias gyventojus ir informuojančias, kaip elgtis pandemijos laikotarpiu. Tačiau dėl nepakankamo intensyvumo prezidento komunikacija buvo menkai matoma ir girdima, be to, komunikuojant buvo beveik nebendradarbiaujama su Vyriausybe. Visa tai galėjo lemti mažesnį  prezidento komunikacijos vaidmenį kovoje su pandemija.
政治领导人在危机管理中的有效沟通至关重要。本文旨在探讨立陶宛共和国总统吉坦·诺塞达新冠肺炎在社交网络“脸书”上的交流“.这篇文章使用混合内容分析方法研究了总统个人账户上发布的2020-2021年的条目。研究表明,吉塔纳·瑙塞达此前认识到新冠肺炎造成的健康危机,提供了足够清晰和富有同情心的信息,以安抚民众,并告知他们在疫情期间的行为。然而总统的通信几乎听不见,在通信方面几乎没有与政府合作。所有这些都可能导致总统在抗击疫情的沟通中发挥较小的作用。
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引用次数: 0
Experiences of Professionals Ensuring the Protection of Children from Violence 专业人员确保保护儿童免受暴力侵害的经验
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-09-30 DOI: 10.5755/j01.ppaa.21.3.30893
Edita Štuopytė, Karina Linkienė
Violence leaves long-lasting scars on children's lives and protecting children from violence remains an important and pressing issue for researchers, public policy makers and public service professionals. This article aims to reveal the experiences of professionals who ensure the protection of children from violence. The following tasks have been set: first, to define a theoretical approach to the practical protection of children from domestic violence; second, to determine the peculiarities of ensuring the protection of children from violence by means of analysis of the experience of specialists. The study used semi-structured interviews. The research in municipality N revealed that various specialists from state and non-governmental institutions are involved in the process: psychologists, child protection specialists, social workers, social educators, employees of medical institutions, mobile teams, police representatives and children's day care centers. The study results showed that one of the most significant positive aspects of ensuring the protection of children from post-reform violence is an established case management position and having a mobile team. The following advantages of providing mobile team support tools have emerged: identifying the initial difficulties of family members and a thorough, in-depth analysis of the problem across a wide range of areas of life; intensive involvement of professionals in assisting the family and the child. The study highlighted the main work challenges that professionals have to overcome: quality assurance at work, emotional experiences at work, the need for psychological support, the ability to manage stressful situations, working with problem adolescents, parental aggression and the reluctance of children and parents to accept help. There are various obstacles in implementing the assistance plan for professionals (unopened investigation, lack of services and availability of services) and therefore it is necessary to find ways to overcome these obstacles.
暴力给儿童的生活留下了长期的创伤,保护儿童免受暴力侵害仍然是研究人员、公共政策制定者和公共服务专业人员面临的一个重要而紧迫的问题。本文旨在揭示确保保护儿童免受暴力侵害的专业人员的经验。制定了以下任务:第一,确定切实保护儿童免受家庭暴力侵害的理论方法;第二,通过分析专家的经验,确定确保保护儿童免受暴力侵害的特点。该研究采用了半结构化访谈。N市的研究表明,来自国家和非政府机构的各种专家参与了这一过程:心理学家、儿童保护专家、社会工作者、社会教育工作者、医疗机构员工、流动小组、警察代表和儿童日托中心。研究结果表明,确保保护儿童免受改革后暴力侵害的最重要的积极方面之一是设立一个案件管理职位和一个流动小组。提供流动团队支持工具的好处如下:识别家庭成员最初的困难,并在生活的各个领域对问题进行彻底、深入的分析;专业人员深入参与帮助家庭和儿童。该研究强调了专业人员必须克服的主要工作挑战:工作质量保证、工作中的情感体验、对心理支持的需求、应对压力的能力、与问题青少年合作、父母的攻击性以及儿童和父母不愿接受帮助。在实施专业人员援助计划方面存在各种障碍(未开放的调查、缺乏服务和提供服务),因此有必要找到克服这些障碍的方法。
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引用次数: 0
Changes in the crisis management policy – a case study of Poland 危机管理政策的变化——以波兰为例
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-09-30 DOI: 10.5755/j01.ppaa.21.3.28348
G. Kunikowski, Marek Kisilowski
This article aims to provide insights into the research conducted in 2019 when recommendations for changes in the Act on Crisis Management in Poland were formulated and to evaluate the changes introduced in the form of an amendment to the Act on Crisis Management in 2020. The research presented in the article is based on the assessment of the recommendations formulated by the authors in 2019 according to the trends in public crisis management (New Public Management, Public Governments) made in comparison to the literature in this area. The practical part of the presented research consists of a comparative analysis in four categories (General, Risk, Critical Infrastructure, Other) and a discussion of the compliance of the formulated recommendations with the changes in the amended act in 2020. The research showed that the recommendations formulated in 2019 were accurate, especially in the categories of Risk and Critical Infrastructure. The recommendations in the General category relate to the concept of security at the state level, but not to this law on crisis management and thus appear to be neutral. In the theoretical context, compliance of individual recommendations with the trends in public management was indicated.
本文旨在提供对2019年波兰“危机管理法”变更建议制定时进行的研究的见解,并评估2020年“危机管理法”修正案形式引入的变更。文章中提出的研究是基于作者在2019年根据公共危机管理(新公共管理,公共政府)的趋势与该领域的文献进行比较后提出的建议的评估。本研究的实践部分包括四类(一般、风险、关键基础设施、其他)的比较分析,并讨论制定的建议是否符合2020年修订法案的变化。研究表明,2019年制定的建议是准确的,特别是在风险和关键基础设施类别中。一般类别中的建议涉及国家一级的安全概念,但不涉及这项关于危机管理的法律,因此似乎是中立的。在理论方面,有人指出个别建议符合公共管理的趋势。
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引用次数: 0
The long and winding road towards the EU policy of support to Member States public administration reform: History (2000–2021) and prospects 欧盟支持成员国公共行政改革政策的漫长而曲折的道路:历史(2000-2001)和前景
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-09-30 DOI: 10.1177/09520767221117689
E. Ongaro
This paper provides an account of how the European Union (EU), and notably the European Commission (EC), has become an actor in its own right in the field of the reform of administration and public services management in Europe, by developing an approach to support Member States in their initiatives to improve public administration and public services. We qualify this process – occurred over the period 2000-2021, with a tremendous acceleration in the second decade – as a twofold paradigmatic change: because (i) this is a novel field of action for the EU itself; and because (ii) the very logic driving the EU role shifted dramatically from a logic of conditionality (or compliance with aspects of the acquis) in the early phase to a radically different logic of enabling and facilitating administrative reforms, on the ground, in a later phase and prospectively. We interpret the paradigmatic shift that has occurred through a combination of theoretical perspectives: policy learning; policy entrepreneurship within the Commission; the opening of an opportunity window for policy change to occur; and the consolidation of a new policy sub-system in the field. We deem this change to constitute a step forward in the process of European integration.
本文件介绍了欧洲联盟(欧盟),特别是欧洲联盟委员会(欧盟委员会)如何通过制定一种方法来支持成员国改进公共行政和公共服务的举措,成为欧洲行政和公共事务管理改革领域的行动者。我们认为,这一过程发生在2000-2021年,在第二个十年大幅加速,是一个双重的范式变化:因为(i)这是欧盟自身的一个新的行动领域;因为(ii)推动欧盟角色的逻辑从早期阶段的条件性逻辑(或遵守法律的各个方面)急剧转变为在实地、后期和前瞻性地支持和促进行政改革的截然不同的逻辑。我们通过理论视角的结合来解释已经发生的范式转变:政策学习;委员会内的政策创业精神;为政策变化打开机会窗口;以及在外地巩固一个新的政策子系统。我们认为,这一变化是欧洲一体化进程向前迈出的一步。
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引用次数: 0
Viešojo sektoriaus taikomi ribojimai NVO: Rusijos atvejis 公共部门限制非政府组织:俄罗斯案例
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-09-30 DOI: 10.5755/j01.ppaa.21.3.30159
Gintarė Žukaitė-Zelenkienė, Samanta Fominova
Nevyriausybinės organizacijos yra demokratinės visuomenės išraiška. Nepaisant to kartais viešasis sektorius įžvelgia jose konkurenciją savo atliekamoms funkcijoms bei grėsmę valstybės saugumui, todėl įveda veiklos ribojimus. Dažniausiai šis reiškinys išryškėja į autoritarizmą linkusiose valstybėse. Pastaraisiais metais Rusijos Federacijoje yra stebimas nevyriausybinių organizacijų (NVO) kontrolės stiprėjimas, ypač jis akivaizdus NVO, kurios dirba politikos sferoje ir/ar yra finansuojamos užsienio šaltinių lėšomis. Šiame straipsnyje analizuojami viešojo sektoriaus ribojimai NVO veiklai Rusijoje. Tyrimo rezultatai atskleidė, kad NVO veikla yra ribojama keletu aspektų: teisės burtis į asociacijas, žodžio ir susirinkimų laisvės bei finansinių ribojimų. 2012 m. ir 2015 m. priimtos įstatymų pataisos, kurios įvedė „užsienio agento“ ir „nepageidaujamų organizacijų“ sąvokas, yra labiausiai NVO veiklą Rusijoje ribojantys teisiniai veiksniai. Tyrimas atliktas remiantis dokumentų analizės bei pusiau struktūruoto interviu metodu su Rusijos NVO atstovais.
非政府组织是民主社会的表现形式。然而,公共部门有时会看到其职能上的竞争和对公共安全的威胁,因此引入了运营限制。这种现象最常见于希望独裁的国家。近年来,俄罗斯联邦一直在监测加强对非政府组织的控制,特别是在政策领域开展活动和(或)由外国资助的非政府组织。本文分析了俄罗斯公共部门对非政府组织活动的限制。研究结果表明,非政府组织的活动在几个方面受到限制:结社权、言论和集会自由以及财政限制。根据文件分析方法和对俄罗斯非政府组织代表的半结构化访谈,2012年和2015年通过的立法修正案引入了“外国代理人”和“不良组织”的概念,是非政府组织在俄罗斯活动的最具限制性的法律因素。
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引用次数: 0
Bureaucratic Neutrality Index in Direct Regional Head Elections: Optimism in Developing Professional Bureaucracy in Indonesia 地方首长直选中的官僚中立指数:印尼发展专业官僚主义的乐观态度
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-09-30 DOI: 10.5755/j01.ppaa.21.3.31788
D. Indiahono
The study aimed to describe bureaucratic neutrality at regional level and its necessity in direct regional head elections in Indonesia. This research is important in examining whether state civil apparatuses are tempted to enter the practical political arena in regional head elections despite being prohibited by the principle of bureaucratic neutrality. This study employed a descriptive quantitative research method and index analysis techniques. A research population of 12,539 state civil apparatuses (SCAs) in Banyumas, Indonesia was utilized, 400 of which were selected as the research samples. Employing Slovin formula, 95% confidence level and margin of error 4.92% were obtained. This study indicates a satisfactory level of bureaucratic neutrality at 3.18 or 79.59. Indicators of high bureaucratic neutrality level include the absence of SCAs’ support to non-incumbent or incumbent regent candidates on social media as well as the non-response of SCAs to the request of incumbent regent candidates‘ campaign team to perform actions that may benefit incumbent regent candidates. Meanwhile, indicators of low bureaucratic neutrality level include the preservation of neutrality upon discovering other SCA colleagues’ support to non-incumbent or incumbent regent candidates on social media and the preservation of no support to non-incumbent or incumbent regent candidates. These findings present an opportunity to realize a professional merit and bureaucracy system in Indonesia. This study offers recommendations of increased neutrality awareness campaigns among bureaucratic officials and the importance of encouraging SCAs to consistently remind colleagues who may violate the principle of neutrality. Enforcement of legal actions against violators of bureaucratic neutrality is also necessary as a deterrent effect for bureaucratic officials who are not committed to upholding bureaucratic neutrality. 
这项研究的目的是描述区域一级的官僚中立及其在印度尼西亚直接区域首长选举中的必要性。这项研究对于检查国家民事机构是否在被官僚中立原则所禁止的情况下,试图在地区首长选举中进入实际的政治舞台具有重要意义。本研究采用描述性定量研究方法和指数分析技术。本文以印度尼西亚Banyumas的12539个国家民用设备(SCAs)为研究对象,选取其中400个作为研究样本。采用Slovin公式,置信水平为95%,误差范围为4.92%。这项研究表明,官僚中立的满意水平为3.18或79.59。高官僚中立水平的指标包括:在社交媒体上不支持非现任或现任摄政王候选人,以及不回应现任摄政王候选人竞选团队的要求,不采取可能有利于现任摄政王候选人的行动。同时,低官僚中立水平的指标包括发现SCA其他同事在社交媒体上支持非在任或现任摄政候选人时保持中立,以及对非在任或现任摄政候选人不支持的保持中立。这些发现为在印度尼西亚实现专业绩效和官僚制度提供了机会。本研究提出了在官僚官员中加强中立性意识运动的建议,以及鼓励服务服务机构不断提醒可能违反中立性原则的同事的重要性。对违反官僚中立的人采取法律行动也是必要的,因为这对那些不致力于维护官僚中立的官僚官员来说是一种威慑作用。
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引用次数: 0
Opening the ‘black box’: Organisational Adaptation and Resistance to institutional isomorphism in a prime-led employment services programme 打开“黑盒子”:组织适应和抵制一个主要主导的就业服务项目中的制度同构
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-08-17 DOI: 10.1177/09520767221118490
J. Rees, Rebecca Taylor, C. Damm
The UK’s Work Programme (2012-18) was a major employment services programme, inspired by new public management principles. A relatively small number of directly commissioned ‘prime providers’ were paid by the central Government largely according to the number of job-outcomes their service users achieved but were given a ‘black box’ to design their own services and subcontracting arrangements. Drawing on an empirical study of subcontracted service providers, and focusing on those from the third sector, the paper shows that within this prime-led commissioning model, subcontractors came under sustained pressure to adjust their operational practices. We draw on institutional isomorphism to show that isomorphic pressures were experienced because of both the design and implementation of the Work Programme. Although there were strong pressures pushing towards convergence, however, the different starting positions of subcontractors meant that these changes were not entirely deterministic and some attempts at resistance were observed amongst third sector providers. Their diverse institutional contexts, including positioning and wider interest in the field, shaped how they navigated and responded to isomorphic pressures, ultimately mitigating homogenisation. The paper contributes a more sophisticated understanding of the ways in which provider organisations experience, interpret and respond to structural pressures within an evolving quasi-market. The findings have implications for public service reform programmes featuring quasi-markets that are intended to encourage innovation and a diversity of provision, particularly when promoting mission-led, third sector organisations (TSOs).
英国的工作计划(2012-18)是一个主要的就业服务计划,受到新的公共管理原则的启发。少数直接委托的“主要提供者”由中央政府主要根据其服务用户实现的工作成果的数量支付报酬,但给予“黑匣子”来设计自己的服务和分包安排。通过对分包服务提供商的实证研究,并将重点放在第三部门的分包服务提供商身上,本文表明,在这种以主体为主导的调试模式下,分包商面临着调整其运营实践的持续压力。我们利用机构同构来表明,由于《工作方案》的设计和执行,都经历了同构压力。尽管有强大的压力推动趋同,但是,分包商不同的起始位置意味着这些变化并非完全确定,并且在第三部门供应商中观察到一些抵制的企图。他们不同的机构背景,包括在该领域的定位和更广泛的兴趣,塑造了他们如何驾驭和应对同构压力,最终减轻了同质化。本文对供应商组织在不断演变的准市场中体验、解释和应对结构性压力的方式提供了更复杂的理解。研究结果对以准市场为特征的公共服务改革计划具有启示意义,这些计划旨在鼓励创新和提供多样化,特别是在促进以使命为主导的第三部门组织(tso)时。
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引用次数: 1
How street-level bureaucrats exercise their discretion to encourage clients’ political participation: A case study of Israeli LGBTQ+ teachers 街头官僚如何行使自由裁量权来鼓励客户的政治参与:以色列LGBTQ+教师的案例研究
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-06-15 DOI: 10.1177/09520767221108287
Maayan Davidovitz
Do street-level bureaucrats exercise discretion to encourage clients’ political participation? If so, how, and in what way is it demonstrated? This study examines these questions empirically through 36 semi-structured in-depth interviews with LGBTQ+ (lesbian, gay, bisexual, transgender, and queer) teachers in Israel. Findings reveal that these street-level bureaucrats encourage clients to participate politically through strategies they adopt both inside and outside the work environment. In the classroom their lessons contain political content and expressions of political protest. Outside school they employ digital media to influence students. Clients’ political participation is manifested both jointly with street-level bureaucrats and independently of them.
街道级别的官僚是否行使自由裁量权来鼓励客户的政治参与?如果是,如何以及以何种方式证明?本研究通过对以色列LGBTQ+(女同性恋、男同性恋、双性恋、跨性别者和酷儿)教师的36次半结构化深入访谈,实证检验了这些问题。调查结果显示,这些街头官僚通过在工作环境内外采取的策略鼓励客户参与政治。在课堂上,他们的课程包含政治内容和政治抗议的表达。在校外,他们使用数字媒体来影响学生。客户的政治参与既表现为与街道层面的官僚共同参与,也表现为独立于他们。
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引用次数: 4
Public sector accountability styles in Europe comparing accountability and control of agencies in the Netherlands, Norway, Switzerland and the UK 欧洲公共部门问责制风格比较荷兰、挪威、瑞士和英国机构的问责制和控制
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-06-10 DOI: 10.1177/09520767221098292
Thomas Schillemans, S. Overman, M. Flinders, Per Laegreid, M. Maggetti, Y. Papadopoulos, Matthew Wood
This paper develops and applies the concept of accountability styles for analyzing and comparing accountability practices in different countries. This is relevant as there is considerable scholarship on public sector accountability but only very few comparative studies. Extant studies have shown that national styles of accountability are both marked by convergence as well as the resilience of national differences. The concept of accountability style is adopted to describe and interpret how and why accountability practices differ between administrative systems. It does so by analyzing practices of accountability of public sector agencies in four European democracies with different state traditions: the Netherlands, Norway, Switzerland and the UK. These countries vary with regards to state strength (interventionist propensity) and administrative concentration (high or low centralization). The analysis focuses on the accountability of arms’ length agencies which lends itself for comparisons across counties. The paper shows that the national political-administrative context crucially shapes practices of accountability and accountability regimes of agencies. The Norwegian accountability style is characterized as ‘centralized and convenient’. The UK-style is equally centralized yet not so convenient as it incurs high accountability-process costs on agencies. Switzerland is marked by limited hierarchical accountability. And the Dutch accountability style is comparatively ‘broad and informal’. State strength and administrative concentration explain some of the variance while historical legacies explain additional national variations.
本文发展并应用问责风格的概念来分析和比较不同国家的问责实践。这是相关的,因为有很多关于公共部门问责制的学术研究,但只有很少的比较研究。现有的研究表明,国家问责风格既具有趋同性,又具有国家差异的弹性。采用问责风格的概念来描述和解释问责做法在行政系统之间的差异。它通过分析荷兰、挪威、瑞士和英国这四个国家传统不同的欧洲民主国家的公共部门机构问责制实践来实现这一目标。这些国家在国家实力(干预主义倾向)和行政集中度(高度或低集中化)方面各不相同。该分析侧重于独立机构的问责制,这有助于各国之间的比较。本文表明,国家政治行政背景对机构问责制和问责制度的实践起着至关重要的作用。挪威问责制的特点是“集中和方便”。英国式的管理同样集中,但不那么方便,因为它给机构带来了高昂的问责制流程成本。瑞士的特点是有限的等级责任。荷兰的问责制风格相对“宽泛而非正式”。国家实力和行政集中度解释了一些差异,而历史遗产解释了其他国家差异。
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引用次数: 3
Engaging professionals in the strategic renewal of public services: A literature review and research agenda 参与公共服务战略更新的专业人员:文献回顾和研究议程
IF 3.1 4区 管理学 Q1 PUBLIC ADMINISTRATION Pub Date : 2022-05-27 DOI: 10.1177/09520767221094446
W. Hendrikx, Marlot Kuiper, Nicolette van Gestel
Based on an extensive literature review, this article explores the impact of strategic renewal in the public sector on the roles and skills of public professionals. Findings show that successive reforms of New Public Management and New Public Governance have resulted in hybrid role requirements that go beyond the often-debated dichotomy between professionalism and management. Based on our review, we could distinguish four sets of skills for professionals, linking traditional professional expertise to competences for networking and co-creation. Implications for future research are discussed.
基于广泛的文献综述,本文探讨了公共部门战略更新对公共专业人员角色和技能的影响。研究结果表明,新公共管理和新公共治理的连续改革产生了混合角色要求,超越了经常争论的专业性和管理性之间的二分法。根据我们的审查,我们可以区分专业人士的四套技能,将传统的专业知识与网络和共同创造的能力联系起来。讨论了对未来研究的启示。
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引用次数: 1
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