Tourism and Hospitality Research最新文献

英文中文

What influences the purchase intention of online travel consumers? 是什么影响了在线旅游消费者的购买意愿？

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-09-16 DOI: 10.1177/14673584221126468

Carlos Tam, Francisca Caetano Pereira, T. Oliveira

Despite its increase in recent years, e-commerce is far from surpassing traditional trade, and the online purchase of travel arrangements is no exception. Using an integrated model founded in theory about consumers’ attitude and behaviour, we studied the behaviour intention of online purchasers of travel services, based on an online questionnaire and the responses of 251 respondents. The results indicate that loading time, security, and visual appeal have a positive influence on website quality and suggest that website quality, trust, and brand image explain behaviour intention. The mediation, moderation, and direct effect are studied, offering insights and both theoretical and practical implications.

尽管近年来电子商务有所增长，但它远未超过传统贸易，网上购买旅行安排也不例外。利用建立在消费者态度和行为理论基础上的综合模型，基于在线问卷和251名受访者的回答，我们研究了在线旅游服务购买者的行为意向。结果表明，加载时间、安全性和视觉吸引力对网站质量有积极影响，并表明网站质量、信任和品牌形象可以解释行为意图。对中介、适度和直接效应进行了研究，提供了见解以及理论和实践启示。

引用次数: 2

Driving hospitality and tourism to foster sustainable innovation: A systematic review of COVID-19-related studies and practical implications in the digital era. 推动酒店业和旅游业促进可持续创新：数字时代与COVID-19相关的研究和实际影响的系统回顾

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-09-14 DOI: 10.1177/14673584221126792

Zakaria Elkhwesky, Younès El Manzani, Islam Elbayoumi Salem

Sustainable innovation is a solution for the hospitality and tourism (H&T) industries to cope with the COVID-19 crisis, build resilience, and ensure survival post-pandemic. The primary aim of our review is to systematically identify and critically review the literature on sustainable innovation in H&T amid COVID-19 (conducted in 2020 and 2021), in order to synthesize and classify prevalent types, antecedents, and outcomes of sustainable innovation. The authors present a comprehensive review of the 58 articles on sustainable innovation in H&T through the Web of Science (WoS) database, spanning over 2 years (2020-2021). This review demonstrates that since the beginning of COVID-19, H&T have strongly mobilized network technologies (especially social media and digital platforms) and data-processing technologies (especially Artificial Intelligence (AI) and Machine Learning (ML)) in comparison with physical-digital interface technologies (especially Virtual Reality (VR)), while physical-digital process technologies remain very limited in these industries. Several relevant antecedents of the adoption of sustainable innovation, more specifically digital technologies, have been identified at multiple levels of analysis, including the organizational, managerial, and stakeholder levels. Our research also reveals several consequences of the adoption of sustainable innovation in H&T. These consequences were congregated according to the three main dimensions related to sustainability in economic, social, and environmental outcomes. This study provides important practical implications for the H&T sectors in the digital era and post-pandemic. The current research is the first study to systematically and critically review sustainable innovation in an H&T context.

可持续创新是酒店业和旅游业应对新冠肺炎危机、建立抵御能力和确保疫情后生存的解决方案。我们综述的主要目的是系统地识别和批判性地回顾新冠肺炎期间H&T可持续创新的文献（于2020年和2021年进行），以综合和分类可持续创新的流行类型、前因和结果。作者通过科学网（WoS）数据库对跨越2年（2020-2021）的58篇关于H&T可持续创新的文章进行了全面综述。这篇综述表明，自新冠肺炎开始以来，与物理-数字接口技术（尤其是虚拟现实（VR））相比，H&T已经大力调动了网络技术（特别是社交媒体和数字平台）和数据处理技术（特别是人工智能（AI）和机器学习（ML）），而物理数字处理技术在这些行业中仍然非常有限。在多个层面的分析中，包括组织、管理和利益相关者层面，已经确定了采用可持续创新，特别是数字技术的几个相关前因。我们的研究还揭示了在H&T中采用可持续创新的几个后果。这些后果是根据经济、社会和环境结果中与可持续性相关的三个主要维度进行汇总的。这项研究为数字时代和疫情后的科技部门提供了重要的现实意义。目前的研究是第一项在H&T背景下系统、批判性地回顾可持续创新的研究。

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引用次数: 0

The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention 阿拉伯联合酋长国的导游角色:阿联酋化、满意度和保留率

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-23 DOI: 10.1177/14673584221122488

Emilie J. Rutledge

This paper examines the job satisfaction levels of national tour guides in the United Arab Emirates. In-depth interviews (n = 34) and a questionnaire (n = 63), incorporating Job Satisfaction Survey dimensions alongside context-specific ones, were used to assess continuance intentions in relation to career development opportunities and societal sentiment on the ‘appropriateness’ of this vocational role. While the nature of the job and promotional opportunities strengthened continuance intentions, stigma towards nationals working in the tourism sector reduced such intentions. A recommendation that fits with the UAE’s goal of better utilising indigenous human capital is to augment the hands-on aspect of the job with academically orientated tasks including archiving, curation and research and thus, raise this role’s status.

本文考察了阿拉伯联合酋长国国家导游的工作满意度。采用深度访谈（n=34）和问卷调查（n=63），结合工作满意度调查维度和特定背景的维度，评估与职业发展机会和社会对该职业角色“适当性”的看法有关的继续意向。虽然工作的性质和晋升机会加强了继续工作的意愿，但对在旅游业工作的国民的污名化减少了这种意愿。符合阿联酋更好地利用本土人力资本目标的一项建议是，通过以学术为导向的任务，包括归档、策展和研究，来增强工作的动手能力，从而提高这一角色的地位。

引用次数: 2

Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt. 对新冠肺炎的恐惧、酒店员工的结果以及工作场所的健康和安全管理实践：来自埃及沙姆沙伊赫的证据

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-22 DOI: 10.1177/14673584221119374

Kareem M Selem, Muhammad S Ahmad, Rakesh Belwal, Kholoud AlKayid

This paper investigates the effect of fear of COVID-19 on employee turnover intention and depression, hypothesizing the mediating effect of psychological well-being and the moderating effect of workplace health and safety management practices. Data was gathered from 687 employees of five-star hotels in Sharm El-Sheikh using a structured survey instrument with time-lag approach. A partial least-square-based path modeling (PLS-PM) was applied to analyze the dataset. The findings reveal the partial mediation of psychological well-being in the relationships of fear of COVID-19 with both turnover intention and depression. While workplace safety and management practices significantly moderate the relationship between fear of COVID-19 and both turnover intentions, depression also mediates the relationship. The findings add to the existing literature on the effects of COVID-19 through the dual lenses of protection motivation theory and attribution theory. We can employ these findings to overcome issues of employee well-being in the hotel setting.

本文研究了COVID-19恐惧对员工离职意向和抑郁的影响，假设心理健康的中介作用和工作场所健康安全管理措施的调节作用。数据收集了687名员工在沙姆沙伊赫五星级酒店使用结构化的调查工具与时间滞后法。采用基于偏最小二乘的路径建模(PLS-PM)对数据集进行分析。研究结果揭示了心理健康在COVID-19恐惧与离职倾向和抑郁的关系中的部分中介作用。虽然工作场所安全和管理实践显著调节了对COVID-19的恐惧与离职意图之间的关系，但抑郁也起到中介作用。这一发现通过保护动机理论和归因理论的双重视角，补充了现有文献对COVID-19影响的研究。我们可以利用这些发现来克服酒店环境中员工幸福感的问题。

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引用次数: 0

Can destination image be ascertained from social media? An examination of Twitter hashtags 可以从社交媒体上确定目的地图片吗？Twitter话题标签研究

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-17 DOI: 10.1177/14673584221119380

Rajesh Nautiyal, J. Albrecht, A. Carr

The role of Twitter hashtags in creating destination images is under-researched, and there is limited understanding of their usefulness in destination promotion. This paper examines the destination image of Rishikesh, India, based on an analysis of relevant tweets during the decade 2009–2019. The hashtags of resident, domestic and international Twitter users (about Rishikesh, India) were compared with the images of Rishikesh promoted by the relevant Regional Tourism Organisation (RTO: Uttarakhand Tourism) to identify and analyse any similarities or differences in the destination image promotion. The findings suggest that ‘yoga’ and ‘Ganges’ were the most prominent images associated with Rishikesh. However, the efforts of the RTO regarding promoting Rishikesh also focus on hashtags featuring adventure. This adventure image is also used by Indian Twitter users, whereas the residents and international Twitter users were less likely to use adventure-related hashtags that much. However, though residents, Indian and international Twitter users used almost similar natural landscape-related hashtags, RTO uses them unsubstantially. The results emphasise the importance of, and potential for, selected experiential and interpersonal hashtags when promoting destination images via Twitter, thus maximising the potential for destination marketing through this platform. At last, a hashtag strategy for destination promotion is also proposed based on the findings of this paper for focused exposure and increased searchability.

Twitter标签在创建目的地图片中的作用研究不足，对其在目的地宣传中的作用了解有限。本文基于对2009-2019年十年间相关推文的分析，考察了印度里希凯什的目的地形象。将居民、国内和国际推特用户（关于印度里希凯什）的标签与相关地区旅游组织（RTO:Uttarakhand Tourism）推广的里希凯什图片进行比较，以确定和分析目的地图片推广中的任何相似或差异。研究结果表明，“瑜伽”和“恒河”是与里希凯什相关的最突出的图像。然而，RTO在推广Rishikesh方面的努力也集中在以冒险为特色的标签上。印度推特用户也使用这张冒险图片，而当地居民和国际推特用户不太可能使用那么多与冒险相关的标签。然而，尽管居民、印度和国际推特用户使用了几乎相似的自然景观相关标签，但RTO使用这些标签的方式并不实际。研究结果强调了在通过推特推广目的地图片时，所选体验和人际标签的重要性和潜力，从而最大限度地发挥了通过该平台进行目的地营销的潜力。最后，基于本文的研究结果，还提出了一种目的地推广的标签策略，以集中曝光和提高搜索能力。

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引用次数: 4

One model, one construct, different psychographic measures: A comparison of three scales of allocentrism-psychocentrism 一个模型，一个结构，不同的心理测量:异位中心主义-心理中心主义三个量表的比较

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-17 DOI: 10.1177/14673584221117681

Oliver Cruz-Milán

The venturesomeness concept developed by Stanley Plog almost five decades ago has been influential, amply cited and used in tourism investigations. However, a close review of the published literature indicates that Plog originally developed more than one scale to measure his psychographic construct, with different items, operationalizations, but no clarity about their validity and efficacy. Thus, this research evaluates three versions of Plog’s scales based on their capacity to predict behavioral intentions and other postulates derived from Plog’s framework: relationships with vacation frequency, Cohen’s tourist roles, epistemic values, and the moderation of familiarity and perceived distance. Data sets of three separate samples are employed in four destination settings, estimating PLS-SEM path analyses in the hypothesized model. Findings revealed problems with the construct and nomological validity of two scales, and only one scale displayed predictive characteristics consistent with various tenets of Plog’s model. Theoretical implications and recommendations for research are provided.

史丹利·普洛格(Stanley Plog)在近50年前提出的冒险性概念在旅游调查中一直具有影响力，被广泛引用和使用。然而，对已发表文献的仔细回顾表明，Plog最初开发了不止一个量表来测量他的心理结构，其中有不同的项目，操作方法，但没有明确的效度和有效性。因此，本研究评估了Plog量表的三个版本，基于它们预测行为意图的能力和Plog框架衍生的其他假设:与度假频率的关系，科恩的游客角色，认知价值，以及熟悉度和感知距离的调节。在四个目的地设置中使用三个独立样本的数据集，估计假设模型中的PLS-SEM路径分析。研究结果显示，两个量表的结构和法理效度存在问题，只有一个量表显示出与Plog模型的各种原则一致的预测特征。提出了理论意义和研究建议。

引用次数: 0

Circular economy and sustainable strategies in the hospitality industry: Current trends and empirical implications 循环经济与酒店业的可持续战略：当前趋势和经验启示

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-16 DOI: 10.1177/14673584221119581

Christian Bux, V. Amicarelli

The European Union has enacted several strategies to reach sustainability and tackle climate change. Among them, the New circular economy action plan and the Farm to Fork Strategy could represent for hotels, restaurants and resorts the leverage points towards sustainable and economic development. The present research, through a systematic and critical review of the current trends in the hospitality industry in Europe, explores and investigates 62 papers published in national and international journals. It fills in the gaps related to circular economy, farm to fork and sustainable resource and waste management empirical practices in the hospitality industry. It emerges that food waste, water and energy consumption have been the most topical concerns from 2011 to 2021, whereas ecosystems protection, rural and urban development need more care. As a common thread, consumers’ and operators’ awareness helps in translating economic into environmental benefits, whereas the development of life cycle inventory databases and dashboards to guide tourism must be implemented without delay.

欧洲联盟制定了若干战略，以实现可持续性和应对气候变化。其中，新循环经济行动计划和农场到餐桌战略可以代表酒店、餐馆和度假村实现可持续经济发展的杠杆点。本研究通过对欧洲酒店业当前趋势的系统和批判性回顾，探索和调查了在国家和国际期刊上发表的62篇论文。它填补了酒店业在循环经济、农场到餐桌以及可持续资源和废物管理经验实践方面的空白。从2011年到2021年，食物浪费、水和能源消耗一直是最受关注的问题，而生态系统保护、农村和城市发展需要更多的关注。作为一个共同的主线，消费者和经营者的意识有助于将经济效益转化为环境效益，而必须毫不拖延地开发生命周期清单数据库和仪表盘，以指导旅游业。

引用次数: 4

Participative leadership and its impact on employee innovative behavior through employee voice in tourism SMEs: The moderating role of job autonomy 旅游中小企业参与式领导及其对员工创新行为的影响:工作自主性的调节作用

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-11 DOI: 10.1177/14673584221119371

A. Elsetouhi, Ahmed Mohamed Elbaz, Mohammad Soliman

This paper investigates how participative leadership and employee voice behavior stimulate innovative behavior, through the moderating role of job autonomy within the SMEs context. Responses from 547 frontline employees at Egyptian travel agents were collected. Using variance-based structural equation modeling (VB-SEM), the results revealed that participative leadership significantly influenced both employees’ voice behavior and their innovative behavior. The findings also indicated that employee voice behavior has an intervening role between participative leadership and workers’ innovative behavior in travel agents. In addition, participative leadership has higher effects on both employee voice behavior and employee innovative behavior with high levels of job autonomy. Finally, employee voice behavior exercises a stronger effect on the innovation of travel agents’ employees with greater levels of job autonomy. Besides theoretical contributions, managerial implications for tourism SMEs managers and practitioners, limitations, and further research directions were all presented.

本文通过中小企业工作自主性的调节作用，研究了参与式领导和员工建言对创新行为的促进作用。调查收集了547名埃及旅行社一线员工的反馈。运用基于方差的结构方程模型(VB-SEM)分析发现，参与式领导对员工建言和创新行为均有显著影响。研究结果还表明，旅行社员工建言在参与式领导与员工创新行为之间具有中介作用。此外，在工作自主性较高的情况下，参与式领导对员工建言和员工创新行为都有较高的影响。最后，员工建言对工作自主程度较高的旅行社员工创新的影响更大。除了理论贡献外，本文还提出了对旅游中小企业管理者和从业人员的管理启示、局限性和进一步的研究方向。

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引用次数: 9

Can attending farmers’ markets lead to unplanned deviant visitor behavior? 参加农贸市场会导致计划外的越轨行为吗?

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-08-09 DOI: 10.1177/14673584221117680

Emma Joenpolvi, G. Mortimer, F. Mathmann

Farmers’ markets can enhance local food tourism experiences, as well as benefit regions and businesses that operate within these markets. With the impact of COVID-19 reducing international travel, domestic and local tourism is predicted to increase due to a desire to support local economies. While it has been established that visitors who shop at farmers’ markets do so for pro-social reasons, the current study examines the unintended consequences of these pro-social behaviors. We apply ‘moral licensing’ and regulatory focus theory to explain how a person’s pro-social behavior gives a temporary boost to their positive self-image which subsequently gives them a ‘licence’ to act in a deviant manner. We examine the effect of licensing and consider individual differences in promotion focus to test whether some visitors are more prone to deviant behavior than others. This research assists in identifying the unintended outcomes for the local food tourism sector through licensing and provides suggestions on how to diminish this behavior.

农贸市场可以提高当地的食品旅游体验，并使在这些市场内经营的地区和企业受益。由于新冠肺炎疫情的影响，国际旅游减少，国内和地方旅游预计将增加，因为人们希望支持地方经济。虽然已经确定在农贸市场购物的游客是出于亲社会的原因，但目前的研究考察了这些亲社会行为的意想不到的后果。我们运用“道德许可”和监管焦点理论来解释一个人的亲社会行为是如何暂时提升他们的积极自我形象的，而这种积极自我形象随后又给了他们以越轨行为的“许可证”。我们考察了许可的影响，并考虑了推广重点的个体差异，以测试是否一些访问者比其他人更容易产生偏差行为。本研究有助于确定当地食品旅游部门通过许可产生的意外结果，并就如何减少这种行为提供建议。

引用次数: 0

Climate change planning in a coastal tourism destination, A participatory approach 沿海旅游目的地的气候变化规划:参与式方法

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-07-13 DOI: 10.1177/14673584221114730

L. Horne, Asha DiMatteo-LePape, G. Wolf-Gonzalez, Valeria Briones, A. Soucy, S. De Urioste-Stone

Participatory planning is one strategy to increase tourism suppliers’ capacity to jointly anticipate climate change impacts and implement locally feasible and acceptable solutions; however, participatory planning is uncommon. In this study, we co-created a series of planning workshops with tourism partners to examine and address climate change impacts (challenges and opportunities) on Mount Desert Island, Maine, USA. We co-designed and facilitated two Zoom workshops in spring 2021 for tourism suppliers. Workshops focused on (1) identifying climate change impacts to the tourism system and (2) developing planning priorities for the destination. Workshops resulted in two planning priorities: visitation shifts and the opportunity to become a more sustainable destination in response to climate change. Our participatory approach brought together diverse tourism suppliers that do not usually collaborate to increase the destination’s capacity to plan for and respond to climate change. Similar participatory approaches may benefit other natural resource dependent contexts.

参与式规划是提高旅游供应商共同预测气候变化影响并实施当地可行和可接受的解决方案的能力的一种策略;然而，参与式规划并不常见。在这项研究中，我们与旅游合作伙伴共同创建了一系列规划研讨会，以检查和应对气候变化对美国缅因州沙漠山岛的影响(挑战和机遇)。我们在2021年春季为旅游供应商共同设计并举办了两个Zoom研讨会。研讨会的重点是(1)确定气候变化对旅游系统的影响;(2)为目的地制定规划优先事项。研讨会产生了两个规划重点:游客的变化和成为一个更可持续的目的地以应对气候变化的机会。我们的参与式方法将通常不合作的不同旅游供应商聚集在一起，以提高目的地规划和应对气候变化的能力。类似的参与性方法可能有利于其他依赖自然资源的环境。

引用次数: 0

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