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Destination brand image and destination brand choice in the context of health crisis: Scale development 健康危机背景下的目的地品牌形象与目的地品牌选择:规模发展
IF 3.5 Q1 Social Sciences Pub Date : 2022-09-21 DOI: 10.1177/14673584221126798
Salman Majeed, Zhimin Zhou, W. Kim
Several recent destination crises have brought difficult challenges to the world’s travel, hospitality, and tourism activities. We explore how the brand image of a tourist destination is influenced by health crises, specifically within the context of the COVID-19 pandemic. We conducted interviews and online data collection in China. Exploratory factor analysis and confirmatory factor analysis were conducted to develop, purify, and verify scale items that measure perceived destination brand image, destination brand self-congruence, destination brand engagement, destination brand love, and perceived risk of destination health crisis. We identified key associations among the constructs of the study. This study offers a tested and validated destination brand image and tourist behavior (DBITB) scale to understand tourist behavior toward destination brands during and after health crises. Important theoretical and practical implications are discussed to inform future research on destination branding.
最近几次目的地危机给世界旅游、酒店和旅游活动带来了困难的挑战。我们探讨了旅游目的地的品牌形象如何受到卫生危机的影响,特别是在2019冠状病毒病大流行的背景下。我们在中国进行了访谈和在线数据收集。通过探索性因子分析和验证性因子分析,开发、纯化和验证了衡量目的地品牌感知形象、目的地品牌自我一致性、目的地品牌参与、目的地品牌热爱和目的地健康危机感知风险的量表项目。我们确定了研究构念之间的关键关联。本研究提供一套经过检验和验证的目的地品牌形象与游客行为量表,以了解游客在健康危机期间和之后对目的地品牌的行为。重要的理论和实践意义进行了讨论,告知未来的研究目的地品牌。
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引用次数: 5
The impacts of colonialism on residents’ perceptions of tourism in Southeastern Nigeria 殖民主义对尼日利亚东南部居民旅游观念的影响
IF 3.5 Q1 Social Sciences Pub Date : 2022-09-20 DOI: 10.1177/14673584221128139
A. Eyisi, Nneoma G Ololo, Maureen O Aruomah
Whilst colonialism remains under-researched as a variable that influences residents’ perceptions of tourism, few researchers have commented on its impacts. This observation explains the need to explore how and why colonialism influences residents’ perceptions of tourism in Nigeria. The paper adopts an ethnographic approach to interact with stakeholders who witnessed colonialism in the country. The analysis shows dissimilarities among participants’ perceptions of colonialism and tourism. The results suggest that for tourism to be sustained and gain residents’ support, the developers and planners need to make residents part of the planning process as this could help change their orientation.
虽然殖民主义作为一个影响居民对旅游业看法的变量仍未得到充分研究,但很少有研究人员对其影响发表评论。这一观察结果解释了探索殖民主义如何以及为什么影响尼日利亚居民对旅游业的看法的必要性。本文采用民族志方法与目睹该国殖民主义的利益相关者进行互动。分析显示,参与者对殖民主义和旅游的看法存在差异。结果表明,为了使旅游业持续发展并获得居民的支持,开发商和规划者需要使居民成为规划过程的一部分,因为这有助于改变他们的取向。
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引用次数: 0
Role of destination attachment in accommodation experiences of historical guesthouses 目的地依恋在历史宾馆住宿体验中的作用
IF 3.5 Q1 Social Sciences Pub Date : 2022-09-20 DOI: 10.1177/14673584221128382
Yi-Chin Lin, H. Tsai, A. R. Liang, Hui-Yu Chang
The aim of this study is to investigate the relationships between destination attachment, tourists’ experiences of historical guesthouses, satisfaction and revisit intention. Historical guesthouses of Kinmen County, Taiwan were the setting for the investigation. A total of 346 questionnaires were collected and analyzed. Results showed that accommodation experiences can significantly mediate the relationships between destination attachment and the evaluations of historical guesthouses. Perceptions of human interactions between tourists and the service providers at historical guesthouses were critical for creating a highly favorable accommodation experience. The physical environment, human interactions, and satisfaction all had significant positive effects on revisit intention, with the perceptions of human interactions greatly influencing revisit intention. This study provides meaningful management implications for both the hospitality and tourism industries.
摘要本研究旨在探讨目的地依恋、游客对历史宾馆的体验、满意度和再访意愿之间的关系。调查地点为台湾金门县的历史宾馆。共收集并分析问卷346份。结果表明,住宿体验在目的地依恋与历史宾馆评价之间具有显著中介作用。在历史悠久的宾馆中,游客和服务提供者之间的人际互动对于创造良好的住宿体验至关重要。自然环境、人际互动和满意度对重访意愿均有显著正向影响,人际互动感知对重访意愿有显著影响。本研究为酒店及旅游业的管理提供有意义的启示。
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引用次数: 0
What influences the purchase intention of online travel consumers? 是什么影响了在线旅游消费者的购买意愿?
IF 3.5 Q1 Social Sciences Pub Date : 2022-09-16 DOI: 10.1177/14673584221126468
Carlos Tam, Francisca Caetano Pereira, T. Oliveira
Despite its increase in recent years, e-commerce is far from surpassing traditional trade, and the online purchase of travel arrangements is no exception. Using an integrated model founded in theory about consumers’ attitude and behaviour, we studied the behaviour intention of online purchasers of travel services, based on an online questionnaire and the responses of 251 respondents. The results indicate that loading time, security, and visual appeal have a positive influence on website quality and suggest that website quality, trust, and brand image explain behaviour intention. The mediation, moderation, and direct effect are studied, offering insights and both theoretical and practical implications.
尽管近年来电子商务有所增长,但它远未超过传统贸易,网上购买旅行安排也不例外。利用建立在消费者态度和行为理论基础上的综合模型,基于在线问卷和251名受访者的回答,我们研究了在线旅游服务购买者的行为意向。结果表明,加载时间、安全性和视觉吸引力对网站质量有积极影响,并表明网站质量、信任和品牌形象可以解释行为意图。对中介、适度和直接效应进行了研究,提供了见解以及理论和实践启示。
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引用次数: 2
Driving hospitality and tourism to foster sustainable innovation: A systematic review of COVID-19-related studies and practical implications in the digital era 推动酒店业和旅游业促进可持续创新:数字时代与COVID-19相关的研究和实际影响的系统回顾
IF 3.5 Q1 Social Sciences Pub Date : 2022-09-14 DOI: 10.1177/14673584221126792
Zakaria Elkhwesky, Younès El Manzani, Islam Elbayoumi Salem
Sustainable innovation is a solution for the hospitality and tourism (H&T) industries to cope with the COVID-19 crisis, build resilience, and ensure survival post-pandemic. The primary aim of our review is to systematically identify and critically review the literature on sustainable innovation in H&T amid COVID-19 (conducted in 2020 and 2021), in order to synthesize and classify prevalent types, antecedents, and outcomes of sustainable innovation. The authors present a comprehensive review of the 58 articles on sustainable innovation in H&T through the Web of Science (WoS) database, spanning over 2 years (2020–2021). This review demonstrates that since the beginning of COVID-19, H&T have strongly mobilized network technologies (especially social media and digital platforms) and data-processing technologies (especially Artificial Intelligence (AI) and Machine Learning (ML)) in comparison with physical-digital interface technologies (especially Virtual Reality (VR)), while physical-digital process technologies remain very limited in these industries. Several relevant antecedents of the adoption of sustainable innovation, more specifically digital technologies, have been identified at multiple levels of analysis, including the organizational, managerial, and stakeholder levels. Our research also reveals several consequences of the adoption of sustainable innovation in H&T. These consequences were congregated according to the three main dimensions related to sustainability in economic, social, and environmental outcomes. This study provides important practical implications for the H&T sectors in the digital era and post-pandemic. The current research is the first study to systematically and critically review sustainable innovation in an H&T context.
可持续创新是酒店业和旅游业应对新冠肺炎危机、建立抵御能力和确保疫情后生存的解决方案。我们综述的主要目的是系统地识别和批判性地回顾新冠肺炎期间H&T可持续创新的文献(于2020年和2021年进行),以综合和分类可持续创新的流行类型、前因和结果。作者通过科学网(WoS)数据库对跨越2年(2020-2021)的58篇关于H&T可持续创新的文章进行了全面综述。这篇综述表明,自新冠肺炎开始以来,与物理-数字接口技术(尤其是虚拟现实(VR))相比,H&T已经大力调动了网络技术(特别是社交媒体和数字平台)和数据处理技术(特别是人工智能(AI)和机器学习(ML)),而物理数字处理技术在这些行业中仍然非常有限。在多个层面的分析中,包括组织、管理和利益相关者层面,已经确定了采用可持续创新,特别是数字技术的几个相关前因。我们的研究还揭示了在H&T中采用可持续创新的几个后果。这些后果是根据经济、社会和环境结果中与可持续性相关的三个主要维度进行汇总的。这项研究为数字时代和疫情后的科技部门提供了重要的现实意义。目前的研究是第一项在H&T背景下系统、批判性地回顾可持续创新的研究。
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引用次数: 16
The tour guide role in the United Arab Emirates: Emiratisation, satisfaction and retention 阿拉伯联合酋长国的导游角色:阿联酋化、满意度和保留率
IF 3.5 Q1 Social Sciences Pub Date : 2022-08-23 DOI: 10.1177/14673584221122488
Emilie J. Rutledge
This paper examines the job satisfaction levels of national tour guides in the United Arab Emirates. In-depth interviews (n = 34) and a questionnaire (n = 63), incorporating Job Satisfaction Survey dimensions alongside context-specific ones, were used to assess continuance intentions in relation to career development opportunities and societal sentiment on the ‘appropriateness’ of this vocational role. While the nature of the job and promotional opportunities strengthened continuance intentions, stigma towards nationals working in the tourism sector reduced such intentions. A recommendation that fits with the UAE’s goal of better utilising indigenous human capital is to augment the hands-on aspect of the job with academically orientated tasks including archiving, curation and research and thus, raise this role’s status.
本文考察了阿拉伯联合酋长国国家导游的工作满意度。采用深度访谈(n=34)和问卷调查(n=63),结合工作满意度调查维度和特定背景的维度,评估与职业发展机会和社会对该职业角色“适当性”的看法有关的继续意向。虽然工作的性质和晋升机会加强了继续工作的意愿,但对在旅游业工作的国民的污名化减少了这种意愿。符合阿联酋更好地利用本土人力资本目标的一项建议是,通过以学术为导向的任务,包括归档、策展和研究,来增强工作的动手能力,从而提高这一角色的地位。
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引用次数: 2
Fear of COVID-19, hotel employee outcomes and workplace health and safety management practices: Evidence from Sharm El-Sheikh, Egypt 对新冠肺炎的恐惧、酒店员工的结果以及工作场所的健康和安全管理实践:来自埃及沙姆沙伊赫的证据
IF 3.5 Q1 Social Sciences Pub Date : 2022-08-22 DOI: 10.1177/14673584221119374
Kareem M. Selem, M. S. Ahmad, Rakesh Belwal, K. Alkayid
This paper investigates the effect of fear of COVID-19 on employee turnover intention and depression, hypothesizing the mediating effect of psychological well-being and the moderating effect of workplace health and safety management practices. Data was gathered from 687 employees of five-star hotels in Sharm El-Sheikh using a structured survey instrument with time-lag approach. A partial least-square-based path modeling (PLS-PM) was applied to analyze the dataset. The findings reveal the partial mediation of psychological well-being in the relationships of fear of COVID-19 with both turnover intention and depression. While workplace safety and management practices significantly moderate the relationship between fear of COVID-19 and both turnover intentions, depression also mediates the relationship. The findings add to the existing literature on the effects of COVID-19 through the dual lenses of protection motivation theory and attribution theory. We can employ these findings to overcome issues of employee well-being in the hotel setting.
本文研究了COVID-19恐惧对员工离职意向和抑郁的影响,假设心理健康的中介作用和工作场所健康安全管理措施的调节作用。数据收集了687名员工在沙姆沙伊赫五星级酒店使用结构化的调查工具与时间滞后法。采用基于偏最小二乘的路径建模(PLS-PM)对数据集进行分析。研究结果揭示了心理健康在COVID-19恐惧与离职倾向和抑郁的关系中的部分中介作用。虽然工作场所安全和管理实践显著调节了对COVID-19的恐惧与离职意图之间的关系,但抑郁也起到中介作用。这一发现通过保护动机理论和归因理论的双重视角,补充了现有文献对COVID-19影响的研究。我们可以利用这些发现来克服酒店环境中员工幸福感的问题。
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引用次数: 8
Can destination image be ascertained from social media? An examination of Twitter hashtags 可以从社交媒体上确定目的地图片吗?Twitter话题标签研究
IF 3.5 Q1 Social Sciences Pub Date : 2022-08-17 DOI: 10.1177/14673584221119380
Rajesh Nautiyal, J. Albrecht, A. Carr
The role of Twitter hashtags in creating destination images is under-researched, and there is limited understanding of their usefulness in destination promotion. This paper examines the destination image of Rishikesh, India, based on an analysis of relevant tweets during the decade 2009–2019. The hashtags of resident, domestic and international Twitter users (about Rishikesh, India) were compared with the images of Rishikesh promoted by the relevant Regional Tourism Organisation (RTO: Uttarakhand Tourism) to identify and analyse any similarities or differences in the destination image promotion. The findings suggest that ‘yoga’ and ‘Ganges’ were the most prominent images associated with Rishikesh. However, the efforts of the RTO regarding promoting Rishikesh also focus on hashtags featuring adventure. This adventure image is also used by Indian Twitter users, whereas the residents and international Twitter users were less likely to use adventure-related hashtags that much. However, though residents, Indian and international Twitter users used almost similar natural landscape-related hashtags, RTO uses them unsubstantially. The results emphasise the importance of, and potential for, selected experiential and interpersonal hashtags when promoting destination images via Twitter, thus maximising the potential for destination marketing through this platform. At last, a hashtag strategy for destination promotion is also proposed based on the findings of this paper for focused exposure and increased searchability.
Twitter标签在创建目的地图片中的作用研究不足,对其在目的地宣传中的作用了解有限。本文基于对2009-2019年十年间相关推文的分析,考察了印度里希凯什的目的地形象。将居民、国内和国际推特用户(关于印度里希凯什)的标签与相关地区旅游组织(RTO:Uttarakhand Tourism)推广的里希凯什图片进行比较,以确定和分析目的地图片推广中的任何相似或差异。研究结果表明,“瑜伽”和“恒河”是与里希凯什相关的最突出的图像。然而,RTO在推广Rishikesh方面的努力也集中在以冒险为特色的标签上。印度推特用户也使用这张冒险图片,而当地居民和国际推特用户不太可能使用那么多与冒险相关的标签。然而,尽管居民、印度和国际推特用户使用了几乎相似的自然景观相关标签,但RTO使用这些标签的方式并不实际。研究结果强调了在通过推特推广目的地图片时,所选体验和人际标签的重要性和潜力,从而最大限度地发挥了通过该平台进行目的地营销的潜力。最后,基于本文的研究结果,还提出了一种目的地推广的标签策略,以集中曝光和提高搜索能力。
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引用次数: 4
One model, one construct, different psychographic measures: A comparison of three scales of allocentrism-psychocentrism 一个模型,一个结构,不同的心理测量:异位中心主义-心理中心主义三个量表的比较
IF 3.5 Q1 Social Sciences Pub Date : 2022-08-17 DOI: 10.1177/14673584221117681
Oliver Cruz-Milán
The venturesomeness concept developed by Stanley Plog almost five decades ago has been influential, amply cited and used in tourism investigations. However, a close review of the published literature indicates that Plog originally developed more than one scale to measure his psychographic construct, with different items, operationalizations, but no clarity about their validity and efficacy. Thus, this research evaluates three versions of Plog’s scales based on their capacity to predict behavioral intentions and other postulates derived from Plog’s framework: relationships with vacation frequency, Cohen’s tourist roles, epistemic values, and the moderation of familiarity and perceived distance. Data sets of three separate samples are employed in four destination settings, estimating PLS-SEM path analyses in the hypothesized model. Findings revealed problems with the construct and nomological validity of two scales, and only one scale displayed predictive characteristics consistent with various tenets of Plog’s model. Theoretical implications and recommendations for research are provided.
史丹利·普洛格(Stanley Plog)在近50年前提出的冒险性概念在旅游调查中一直具有影响力,被广泛引用和使用。然而,对已发表文献的仔细回顾表明,Plog最初开发了不止一个量表来测量他的心理结构,其中有不同的项目,操作方法,但没有明确的效度和有效性。因此,本研究评估了Plog量表的三个版本,基于它们预测行为意图的能力和Plog框架衍生的其他假设:与度假频率的关系,科恩的游客角色,认知价值,以及熟悉度和感知距离的调节。在四个目的地设置中使用三个独立样本的数据集,估计假设模型中的PLS-SEM路径分析。研究结果显示,两个量表的结构和法理效度存在问题,只有一个量表显示出与Plog模型的各种原则一致的预测特征。提出了理论意义和研究建议。
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引用次数: 0
Circular economy and sustainable strategies in the hospitality industry: Current trends and empirical implications 循环经济与酒店业的可持续战略:当前趋势和经验启示
IF 3.5 Q1 Social Sciences Pub Date : 2022-08-16 DOI: 10.1177/14673584221119581
Christian Bux, V. Amicarelli
The European Union has enacted several strategies to reach sustainability and tackle climate change. Among them, the New circular economy action plan and the Farm to Fork Strategy could represent for hotels, restaurants and resorts the leverage points towards sustainable and economic development. The present research, through a systematic and critical review of the current trends in the hospitality industry in Europe, explores and investigates 62 papers published in national and international journals. It fills in the gaps related to circular economy, farm to fork and sustainable resource and waste management empirical practices in the hospitality industry. It emerges that food waste, water and energy consumption have been the most topical concerns from 2011 to 2021, whereas ecosystems protection, rural and urban development need more care. As a common thread, consumers’ and operators’ awareness helps in translating economic into environmental benefits, whereas the development of life cycle inventory databases and dashboards to guide tourism must be implemented without delay.
欧洲联盟制定了若干战略,以实现可持续性和应对气候变化。其中,新循环经济行动计划和农场到餐桌战略可以代表酒店、餐馆和度假村实现可持续经济发展的杠杆点。本研究通过对欧洲酒店业当前趋势的系统和批判性回顾,探索和调查了在国家和国际期刊上发表的62篇论文。它填补了酒店业在循环经济、农场到餐桌以及可持续资源和废物管理经验实践方面的空白。从2011年到2021年,食物浪费、水和能源消耗一直是最受关注的问题,而生态系统保护、农村和城市发展需要更多的关注。作为一个共同的主线,消费者和经营者的意识有助于将经济效益转化为环境效益,而必须毫不拖延地开发生命周期清单数据库和仪表盘,以指导旅游业。
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引用次数: 4
期刊
Tourism and Hospitality Research
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