Tourism and Hospitality Research最新文献

英文中文

New entrants for attractions network evolution 新进入者为景点网络进化

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2023-01-11 DOI: 10.1177/14673584231151895

Daniel P Vieira, E. R. Junior, Gabriel de Lacerda Rangel

Social network analysis has been widely used in tourism studies. Few studies, however, adopted the tourist perspective as a source of analysis or analyze how interactions in the network evolve. The present work analyzes the evolution of the tourist attractions network. Social network analysis was used as analysis technique to map the relationships between tourist attractions in a Brazilian destination based on user-generated content collected from the TripAdvisor website. Results confirm the perspective that density is positively associated with destination development and resilience to economic turmoil. Despite network stability, one can observe network evolution from the entry of new actors. The findings indicate different strategies for entering the network and confirm the perspective that the network evolves in a non-linear way.

社会网络分析在旅游研究中得到了广泛应用。然而，很少有研究采用游客视角作为分析来源，或分析网络中的互动如何演变。本文分析了旅游景区网络的演化过程。基于从TripAdvisor网站收集的用户生成内容，我们使用社会网络分析作为分析技术来绘制巴西目的地旅游景点之间的关系。研究结果证实了人口密度与目的地发展和抵御经济动荡的能力呈正相关的观点。尽管网络是稳定的，但人们可以从新参与者的进入中观察到网络的演变。研究结果表明了进入网络的不同策略，并证实了网络以非线性方式演变的观点。

引用次数: 0

Understanding Tourists' Attitude Toward Online Travel Health Information During and Post-COVID-19: A Health Belief Model Application. 新型冠状病毒肺炎期间及后游客对在线旅游健康信息的态度：健康信念模型应用

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-16 DOI: 10.1177/14673584221119379

Arej Alhemimah

Due to people's anxieties about COVID-19, it may take years before international tourism returns to pre-pandemic levels. Thus, it is crucial to understand how tourists' health beliefs influence their travel decision-making processes during and after the SARS-COV2 pandemic, and to develop new strategies to support and meet tourists' current needs and concerns. The current study employs a Health Belief Model (HBM) perspective to examine the influence on tourists' health risk prevention - and subsequently on their travel intention - of reading travel health information online, while considering tourists' perceptions of threat susceptibility and severity, and usefulness of travel health information. As risk perception is influenced by individual differences such as gender and previous experience, the study model includes the demographic factors of age, gender, and health status. The model was tested using a survey questionnaire completed by 261 respondents in Saudi Arabia who were considering travelling abroad for tourism. Results were analyzed using PLS-SEM. The study found that perceived susceptibility and perceived usefulness each significantly and positively influenced the perception of importance of reading health information, and the perception of importance of reading travel health information online significantly and positively influenced travel intention. The discussion includes additional findings as well as implications for industry practice and policy regarding online pandemic-related information, in order to improve protection efficacy and enhance information content and style to adequately serve the needs of tourists from a health belief perspective.

由于人们对COVID-19的焦虑，国际旅游业可能需要数年时间才能恢复到大流行前的水平。因此，了解在SARS-COV2大流行期间和之后游客的健康信念如何影响他们的旅行决策过程，并制定新的策略来支持和满足游客当前的需求和关注是至关重要的。本研究采用健康信念模型（Health Belief Model， HBM）的视角，考察在线阅读旅游健康信息对游客健康风险防范和旅游意愿的影响，同时考虑游客对威胁易感性和严重程度的认知，以及旅游健康信息的有用性。由于风险感知受性别和以往经验等个体差异的影响，研究模型包括年龄、性别和健康状况等人口统计学因素。该模型通过一份由沙特阿拉伯261名考虑出国旅游的受访者完成的调查问卷进行了测试。结果采用PLS-SEM进行分析。研究发现，感知易感性和感知有用性分别显著正向影响阅读健康信息的重要性感知，在线阅读旅行健康信息的重要性感知显著正向影响旅行意愿。讨论包括关于在线流行病相关信息的其他调查结果以及对行业做法和政策的影响，以便提高保护效果，加强信息内容和风格，从健康信念的角度充分满足游客的需求。

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引用次数: 0

Destination loyalty and pandemic risks: Revisiting the study of tourist loyalty during the covid-19 pandemic. 目的地忠诚度与疫情风险：对新冠肺炎疫情期间游客忠诚度研究的再认识

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-15 DOI: 10.1177/14673584221145822

Ángel Herrero-Crespo, Héctor San Martín-Gutiérrez, Jesús Collado-Agudo, María-Del-Mar García-de-Los-Salmones-Sánchez

This paper examines how tourist behaviour is conditioned by the COVID-19 pandemic, developing a theoretical framework that considers not only traditional variables such as image, satisfaction, and variety seeking, but also the risks perceived during a pandemic to better explain loyalty towards a tourist destination. Moreover, the paper explores whether the effects of these variables differ in loyalty formation if people who consider visiting a destination in their country again are compared to people who contemplate travelling again to an international destination. Empirical evidence from a survey sample comprising more than 1000 Spanish tourists shows that pandemic-related risks differently influence the tourist loyalty dimensions intention to revisit and recommend both a national destination (441 respondents) and an international destination (600 respondents). Finally, affective image and satisfaction are the main drivers of loyalty in both subsamples.

本文研究了新冠肺炎疫情对游客行为的影响，建立了一个理论框架，不仅考虑了传统变量，如形象、满意度和多样化，还考虑了疫情期间感知的风险，以更好地解释对旅游目的地的忠诚度。此外，本文还探讨了如果将考虑再次访问本国目的地的人与考虑再次前往国际目的地的人们进行比较，这些变量在忠诚度形成方面的影响是否不同。来自一个由1000多名西班牙游客组成的调查样本的经验证据表明，与疫情相关的风险对游客忠诚度维度的影响不同，即重新访问和推荐国家目的地（441名受访者）和国际目的地（600名受访者）的意愿。最后，情感形象和满意度是两个子样本中忠诚的主要驱动因素。

引用次数: 0

Webcam travel: A preliminary examination of psychological well-being 网络摄像头旅行：心理健康的初步检查

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-12 DOI: 10.1177/14673584221145818

Stephanie Man Fung Lee, S. Filep, Sera Vada, Brian King

Travel has been identified as a significant contributor to psychological well-being. The recent COVID-19 global pandemic disrupted travel patterns and behaviours, thereby negatively affecting the psychological health and well-being of those involved. With accelerating technology use, multiple forms of virtual tourism have emerged as alternatives to physical travel, including travel via webcam. Webcam travel has received limited scholarly attention, despite the unique capacity of global place-based webcams to offer cost-free, real-time viewing of places and destinations. Similarly, there has been limited research on how participation in webcam travel influences psychological well-being. This research note examines how the digital experience accelerates the hedonic and eudaimonic psychological well-being of webcam viewers by proposing a new model – Webcam Travel DREAMA (detachment-recovery, engagement, affiliation, meaning and achievement) model. The findings provide a better understanding of webcam travel and psychological well-being, establishing potential directions for future researchers.

旅游被认为是心理健康的重要因素。最近的COVID-19全球大流行扰乱了旅行模式和行为，从而对相关人员的心理健康和福祉产生了负面影响。随着技术使用的加速，多种形式的虚拟旅游已经成为物理旅行的替代品，包括通过网络摄像头的旅行。网络摄像头旅行受到的学术关注有限，尽管全球基于地点的网络摄像头具有独特的能力，可以提供免费的、实时的地点和目的地视图。同样，关于参与网络摄像头旅行如何影响心理健康的研究也很有限。本研究报告通过提出一个新的模型——网络摄像头旅行梦(分离-恢复、参与、归属、意义和成就)模型，探讨了数字体验如何加速网络摄像头观看者的享乐和快乐心理健康。这一发现有助于更好地理解网络摄像头旅行和心理健康，为未来的研究人员奠定了潜在的方向。

引用次数: 4

Researching the image of Singapore with the drawing technique 用绘画手法研究新加坡的形象

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-12 DOI: 10.1177/14673584221145600

Bianca Köstinger, Xavier Matteucci

The need to embrace unstructured approaches to explore holistically the way in which people conceive places has been underscored by many researchers. Yet, few attempts have drawn from an arts-based method such as the drawing technique. This paper, therefore, presents the way drawings were used to explore Austrian past visitors’ and non-visitors' images of Singapore. Content analysis of rich and idiosyncratic drawings revealed clear images differences between past visitors and non-visitors. Past visitors could better identify and represent features of Singapore’s tangible and intangible heritage than non-visitors. Overall, Singapore is conceived as a modern, urbanized and disciplined destination that primarily offers conspicuous consumptive experiences. The value of the drawing technique to identify a destination’s attributes and to bring out participants' subjectivities is highlighted.

许多研究人员强调，需要采用非结构化的方法来全面探索人们对地方的看法。然而，很少有人尝试从艺术为基础的方法，如绘画技术。因此，本文提出了用图画来探索奥地利过去游客和非游客对新加坡的印象的方式。内容分析的丰富和特殊的图纸显示出明显的图像差异，过去的游客和非游客。过去的游客比非游客更能识别和代表新加坡物质和非物质遗产的特征。总体而言，新加坡被认为是一个现代化、城市化和纪律严明的目的地，主要提供炫耀性的消费体验。强调了绘图技术在识别目的地属性和揭示参与者主体性方面的价值。

引用次数: 1

Political animosity: A novel theoretical framework 政治仇恨:一个新的理论框架

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-09 DOI: 10.1177/14673584221145817

Villy Abraham, Ohad Shaked

A growing body of research points to the influence of animosity in general and political animosity in particular (henceforth referred to as PA) on tourism behavior. However, past research overlooked the role of perceived intergroup threat (henceforth referred to as PIT) and trust in the context of PA. This research note challenges previous theoretical frameworks designed to elucidate animosity as a consumer phenomenon. Preliminary research findings suggest PIT, tourist trust, and overall destination image (henceforth referred to as ODI) are salient constructs accounting for a substantial proportion of explained variances in the proposed model. Initial analyses of the research data suggest that PA is more strongly associated with trust than willingness to travel (henceforth referred to as WTT). Furthermore, ODI partly mediates the relationship between PA and WTT. Several practical implications are suggested to assist intermediate to high-ranking administrators in the industry mitigate the effect of the health crisis on their companies.

越来越多的研究表明，普遍的敌意，特别是政治敌意（以下简称PA）对旅游行为的影响。然而，过去的研究忽视了感知到的群体间威胁（以下简称PIT）和信任在PA背景下的作用。这项研究对以前旨在阐明敌意作为一种消费者现象的理论框架提出了挑战。初步研究结果表明，PIT、游客信任和整体目的地形象（以下简称ODI）是显著的结构，在所提出的模型中占解释方差的很大比例。对研究数据的初步分析表明，与旅行意愿（以下简称WTT）相比，PA与信任的关系更为密切。此外，ODI在一定程度上介导了PA和WTT之间的关系。提出了一些实际意义，以帮助该行业的中级至高级管理人员减轻健康危机对其公司的影响。

引用次数: 0

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews 酒店服务质量的维度与属性:在线酒店顾客评论分析

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-08 DOI: 10.1177/14673584221145819

Kanapot Kalnaovakul, P. Promsivapallop

This study examines service quality dimensions and attributes of the hotel industry in a famous beach resort destination of Phuket based on 25,267 online reviews from the TripAdvisor website collected for 56 hotels. Machine learning analysis using the KNIME analytics platform was employed to analyze four datasets, namely the total dataset, the couple dataset, the family dataset, and the friend dataset. The results reveal six dimensions of guest service quality in the hotel industry: leisure activities, tangibles and surroundings, reliability, responsiveness, service process, and food, with specific attributes identified in each dimension. The study was able to verify the robustness of HOLSERV Plus model as the dimensions developed by topic modelling of online reviews are found to correspond to the dimensions of HOLSERV framework, with some adaptation required. It is also confirmed by the current study that the same set of service quality dimensions and attributes is not applicable to all groups of customers, instead each group has its own unique requirements and expectations. In addition, service process is revealed in this study as the most sensitive dimension that determines customer dissatisfaction.

本研究基于TripAdvisor网站收集的56家酒店的25267条在线评论，考察了普吉岛著名海滩度假胜地酒店行业的服务质量维度和属性。使用KNIME分析平台进行机器学习分析，分析4个数据集，分别是总数据集、夫妻数据集、家庭数据集和朋友数据集。研究结果揭示了酒店业客户服务质量的六个维度:休闲活动、有形物质和环境、可靠性、响应性、服务过程和食物，并在每个维度中确定了特定的属性。该研究能够验证HOLSERV Plus模型的鲁棒性，因为在线评论主题建模开发的维度与HOLSERV框架的维度相对应，需要进行一些调整。目前的研究也证实，同一套服务质量维度和属性并不适用于所有的客户群体，每一群体都有自己独特的要求和期望。此外，本研究发现服务过程是决定顾客不满意的最敏感维度。

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引用次数: 0

Nutritional richness of traditional foods in Uganda’s tourism industry: An investigation of luwombo 乌干达旅游业传统食品营养丰富性调查

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-08 DOI: 10.1177/14673584221141387

Celestine Katongole, Innocent Mukama

International tourists often seek to have traditional food experience in the destinations they visit. The experience ranges from food harvesting to preparation and dining. While this experience is well developed in many advanced destinations, in Africa traditional food is yet to be accepted in many tourist facilities. In part this is because of limited information about the nutritional composition of traditional food and its contribution to the Recommended Dietary Allowances (RDAs). This paper establishes the nutritional composition of Luwombo, a special traditional foodstuff that is becoming common among tourists to Uganda. The paper further assesses the contribution of Luwombo towards meeting the RDAs of the tourists. Understanding the nutritional value of luwombo is important for its own promotion, preservation and consumption. This would be helpful in instilling pride and cultural identity of Ugandans within a changing global system. For tourists, luwombo preparation and dining would be an additional experience, and once a positive experience is achieved, local communities can benefit both socially and economically. The study established that luwombo is nutritious, able to meet the RDAs of tourists across different age groups. Trust in the nutritional value of luwombo as well as the benefits associated with experiential preparation can generate socio-cultural and economic impacts in the host communities. A linkage with the African diaspora can even create further positive impacts.

国际游客经常在他们访问的目的地寻求传统的美食体验。体验范围从收获食物到准备和用餐。虽然这种体验在许多先进的目的地得到了很好的发展，但在非洲，许多旅游设施尚未接受传统食物。这在一定程度上是因为关于传统食物的营养成分及其对推荐膳食津贴（RDA）的贡献的信息有限。本文确定了Luwombo的营养成分，这是一种在乌干达游客中越来越常见的特殊传统食品。本文进一步评估了Luwombo对满足游客RDA的贡献。了解鲁万博的营养价值对其自身的推广、保存和食用具有重要意义。这将有助于在不断变化的全球体系中灌输乌干达人的自豪感和文化认同感。对于游客来说，luwombo的准备和用餐将是一种额外的体验，一旦获得了积极的体验，当地社区将从社会和经济上受益。该研究证实，鲁万博营养丰富，能够满足不同年龄段游客的RDA。对鲁万博营养价值的信任以及与体验式准备相关的好处可以在东道社区产生社会文化和经济影响。与非洲侨民建立联系甚至可以产生进一步的积极影响。

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引用次数: 0

What hinders residents’ prosocial behavior toward tourists? A social cognition perspective 是什么阻碍了居民对游客的亲社会行为？社会认知视角

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-12-06 DOI: 10.1177/14673584221142449

Xiaojing Dong

Drawing on a social cognition perspective, this research challenges the existing comprehension of the fundamental characteristics of resident-tourist relations by proposing that residents have a preference to avoid prosocial behavior toward tourists. Data from 787 residents were analyzed across three experiments to examine residents’ prosocial avoidance effect toward tourists, as well as the mediating mechanism and boundary condition of such effect. Study 1 demonstrates that residents have a preference to avoid prosociality toward tourists. Study 2 shows that perceived cognitive load is a mediating mechanism underlying this avoidance effect in that residents may perceive tourist-oriented prosocial behavior as more cognitively effortful and aversive with less self-efficacy. Finally, study 3 indicates that the perceived cognitive load may not hinder prosocial behavior for residents with high levels of subjective well-being (SWB) because SWB can buffer the cognitive deterrents by stimulating expansive cognitive capability, and increasing inclusive and connected social categorization. This research also advances the understanding of the basics of human nature involving in tourism industry by examining the conflicting motivational dynamics of residents’ prosocial behavior. Theoretical and practical implications are presented.

本研究从社会认知的角度出发，提出居民倾向于避免对游客的亲社会行为，从而挑战了对居民与游客关系基本特征的现有理解。通过三个实验对787名居民的数据进行分析，考察居民对游客的亲社会回避效应，以及这种效应的中介机制和边界条件。研究1表明，居民更倾向于避免对游客表现出亲社会的态度。研究2表明，感知认知负荷是这种回避效应的中介机制，因为居民可能会认为以游客为导向的亲社会行为在认知上更努力、更厌恶，自我效能感更低。最后，研究3表明，感知认知负荷可能不会阻碍具有高主观幸福感（SWB）的居民的亲社会行为，因为SWB可以通过刺激广泛的认知能力和增加包容性和关联性的社会分类来缓冲认知威慑。本研究还通过考察居民亲社会行为的相互冲突的动机动态，促进了对旅游业人性基础的理解。提出了理论和实践意义。

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引用次数: 0

The role of perceived value in shaping luxury service customers’ self-brand connection 感知价值在塑造奢侈品服务客户自我品牌联系中的作用

IF 3.5 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research

Pub Date : 2022-11-28 DOI: 10.1177/14673584221126794

Shi-chang Lu, Jiseon Ahn

Building on the literature on luxury consumption behavior, this study investigates customers’ perceived values on their patronage behavior toward luxury service brands. Partial least squares-structural equation modeling is used to test the research model with a sample of 177 American luxury hotel customers. The findings suggest that functional, individual, and social values from experiences influence customers’ perceived connection with a luxury service brand. The bond between customers and brands affects customers’ patronage behavior. Moreover, the role of the self-brand connection on the relationship between the perceived value and behavioral intention indicates that the impact of functional, individual, and social values on patronage behavior, and the self-brand connection is different depending on the perceived congruity with the luxury hotel brand. However, the affluent customers’ perception of financial value does not enhance the self-brand connection. The results suggest that it would be more effective for luxury hotel service providers to build strong and meaningful ties with customers. This study identifies the role of the self-brand connection in the relationships between multidimensional perceived value (i.e. financial, functional, individual, social) and loyal behavior in the luxury service context.

本研究以奢侈品消费行为相关文献为基础，探讨消费者感知价值对奢侈服务品牌惠顾行为的影响。采用偏最小二乘-结构方程模型，以177名美国豪华酒店顾客为样本，对研究模型进行检验。研究结果表明，来自体验的功能价值、个人价值和社会价值会影响消费者与奢侈服务品牌的感知联系。顾客与品牌之间的联系影响着顾客的惠顾行为。此外，自我品牌连接对感知价值与行为意愿关系的作用表明，功能价值、个人价值和社会价值对惠顾行为的影响，并且自我品牌连接对豪华酒店品牌感知一致性的影响是不同的。然而，富裕消费者的财务价值感知并没有增强自我品牌连接。结果表明，豪华酒店服务提供者与顾客建立牢固而有意义的联系将更为有效。本研究确定了自我品牌连接在奢侈品服务背景下多维感知价值(即财务、功能、个人、社会)和忠诚行为之间的关系中的作用。

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引用次数: 4

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