Pub Date : 2022-11-24DOI: 10.1177/14673584221141294
I. Salem, Hassan Aideed, N. Alkathiri, K. Ghazi
This study aims to examine the impact of hotels' pandemic response strategies (service automation, downsizing, restructuring, health protection, and training) on talent retention intentions with the mediation of talent satisfaction and moderation of job insecurity in 4- and 5-star hotels. The sample was composed of 357 talented hotel employees. Findings reveal that automation services, health and safety, and training support were found to positively affect talents' satisfaction with response strategies and favourably enhance talents' retention intention through the mediating role of talents' satisfaction. The findings also suggest that high job insecurity would undermine the positive impact of talent satisfaction on retention intentions. The study contributes to the existing literature by providing theoretical and practical implications in the hotel context and directions for future research.
{"title":"Retaining talented employees during COVID-19 pandemic: The leverage of hotel pandemic response strategies","authors":"I. Salem, Hassan Aideed, N. Alkathiri, K. Ghazi","doi":"10.1177/14673584221141294","DOIUrl":"https://doi.org/10.1177/14673584221141294","url":null,"abstract":"This study aims to examine the impact of hotels' pandemic response strategies (service automation, downsizing, restructuring, health protection, and training) on talent retention intentions with the mediation of talent satisfaction and moderation of job insecurity in 4- and 5-star hotels. The sample was composed of 357 talented hotel employees. Findings reveal that automation services, health and safety, and training support were found to positively affect talents' satisfaction with response strategies and favourably enhance talents' retention intention through the mediating role of talents' satisfaction. The findings also suggest that high job insecurity would undermine the positive impact of talent satisfaction on retention intentions. The study contributes to the existing literature by providing theoretical and practical implications in the hotel context and directions for future research.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45004734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-22DOI: 10.1177/14673584221141301
K. Grande, R. Camprubí
Private and public camping businesses are struggling with the strategic and operational management of their establishments. Current research on the camping sector is scarce, whether related to campsite management or existing business models. This paper aims to identify the groups of business models in the camping industry, categorize camping businesses, and enable a better understanding of the factors distinguishing the different business models by proposing key financial and non-financial indicators. Thus, a Business Model Canvas approach is applied to a set of 52 currently operating camping businesses, and a cluster analysis used to explore key factors. Findings reveal several camping business profiles, and the conclusions outline managerial implications.
{"title":"Analysing the business model canvas of the camping industry using cluster analysis","authors":"K. Grande, R. Camprubí","doi":"10.1177/14673584221141301","DOIUrl":"https://doi.org/10.1177/14673584221141301","url":null,"abstract":"Private and public camping businesses are struggling with the strategic and operational management of their establishments. Current research on the camping sector is scarce, whether related to campsite management or existing business models. This paper aims to identify the groups of business models in the camping industry, categorize camping businesses, and enable a better understanding of the factors distinguishing the different business models by proposing key financial and non-financial indicators. Thus, a Business Model Canvas approach is applied to a set of 52 currently operating camping businesses, and a cluster analysis used to explore key factors. Findings reveal several camping business profiles, and the conclusions outline managerial implications.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47748452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-15DOI: 10.1177/14673584221133667
Ali Iskender, E. Sirakaya-Turk, David Cardenas, R. Harrill
The purpose of this study was twofold. The first goal was to review and synthesize research pertaining to ‘technology acceptance and COVID-19’ from the years 2020, 2021, and early August 2022 in the realm of hospitality and tourism. The second goal was to dwell on the relevant technology adoption studies in order to provide a critical analysis and extract insights for future research theoretically and practically. A systematic literature review was performed. Findings indicate that some constructs were not properly used like perceived enjoyment and some constructs were overlooked like perceived interaction. Additionally, besides technology features, the characteristics of consumers need to be investigated to reveal the true underpinnings of the technology adoption behavioral process. However, inquiries regarding consumers’ traits need to be expanded beyond basic demographics (e.g. age and gender). The paper systematically garnered technology acceptance research from the COVID-19 era in order to provide insights for future research directions in the post-COVID era. This work identified a lack of consensus over the theoretical underpinnings of technology acceptance research among tourism hospitality researchers. The study revealed the narrow research lenses focusing on particular empirical domains, mainly hotels, restaurants, and museums, and overlooking other contexts (e.g. airports, stations, within-city transportation, and events).
{"title":"COVID or VOID: A systematic literature review of technology adoption and acceptance in hospitality and tourism since the breakout of COVID-19","authors":"Ali Iskender, E. Sirakaya-Turk, David Cardenas, R. Harrill","doi":"10.1177/14673584221133667","DOIUrl":"https://doi.org/10.1177/14673584221133667","url":null,"abstract":"The purpose of this study was twofold. The first goal was to review and synthesize research pertaining to ‘technology acceptance and COVID-19’ from the years 2020, 2021, and early August 2022 in the realm of hospitality and tourism. The second goal was to dwell on the relevant technology adoption studies in order to provide a critical analysis and extract insights for future research theoretically and practically. A systematic literature review was performed. Findings indicate that some constructs were not properly used like perceived enjoyment and some constructs were overlooked like perceived interaction. Additionally, besides technology features, the characteristics of consumers need to be investigated to reveal the true underpinnings of the technology adoption behavioral process. However, inquiries regarding consumers’ traits need to be expanded beyond basic demographics (e.g. age and gender). The paper systematically garnered technology acceptance research from the COVID-19 era in order to provide insights for future research directions in the post-COVID era. This work identified a lack of consensus over the theoretical underpinnings of technology acceptance research among tourism hospitality researchers. The study revealed the narrow research lenses focusing on particular empirical domains, mainly hotels, restaurants, and museums, and overlooking other contexts (e.g. airports, stations, within-city transportation, and events).","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47848122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-04DOI: 10.1177/14673584221133666
Gyunghoon Kim, S. Park
This study aims to prepare a comprehensive self-service technology model that incorporates the hygiene and health issues throughout the restaurant industry amid pandemics. To this end, this study explores psychological responses to the environmental threat caused by COVID-19 which impacts attitudes toward self-service kiosks in the restaurant industry in terms of the theory of anxiety. This study utilizes a mixed-method sequential exploratory design. The qualitative phase found four psychological attributes associated with respondents’ attitudes towards kiosks: anxiety towards COVID-19, timidity, perceived control, and intolerance for tardy service. Among the psychological attribute factors, anxiety towards COVID-19 was identified as the strongest predictor of customers’ attitudes towards kiosks in the quantitative phase. This study attests that the anxiety mechanism works in explaining restaurant customers’ attitudes towards kiosks in the restaurant industry. The comprehensive research model explains in a timely manner the value of kiosk service in rapid social and market changes.
{"title":"Understanding restaurant users’ attitudes towards self-service ordering via kiosks during the COVID-19 pandemic: An application of the theory of anxiety","authors":"Gyunghoon Kim, S. Park","doi":"10.1177/14673584221133666","DOIUrl":"https://doi.org/10.1177/14673584221133666","url":null,"abstract":"This study aims to prepare a comprehensive self-service technology model that incorporates the hygiene and health issues throughout the restaurant industry amid pandemics. To this end, this study explores psychological responses to the environmental threat caused by COVID-19 which impacts attitudes toward self-service kiosks in the restaurant industry in terms of the theory of anxiety. This study utilizes a mixed-method sequential exploratory design. The qualitative phase found four psychological attributes associated with respondents’ attitudes towards kiosks: anxiety towards COVID-19, timidity, perceived control, and intolerance for tardy service. Among the psychological attribute factors, anxiety towards COVID-19 was identified as the strongest predictor of customers’ attitudes towards kiosks in the quantitative phase. This study attests that the anxiety mechanism works in explaining restaurant customers’ attitudes towards kiosks in the restaurant industry. The comprehensive research model explains in a timely manner the value of kiosk service in rapid social and market changes.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-11-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45215951","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-21DOI: 10.1177/14673584221126805
P. Rao, Peipei Bai, Yaxin Geng
The sustainable development of “industry-ecology-well-being” is a strategic goal of rural revitalization. This study selects 10 typical tourist village communities in China as research sites. Based on the adaptability theory of social-economic-natural ecosystems, this study constructs a coupling model of the “ecological dependence-livelihood well-being” of farmers' in terms of adaptability and identifies the mechanism underlying farmers' adaptability to rural tourism disturbance in the context a microsituation by way of a multinominal logistics model. The results found that are as follows. (1) Rural tourism development enhances farmers’ livelihood adaptability, and “high ecological dependence-high livelihood well-being” has become the optimal response to tourism disturbance. (2) Changes in the human-land relationship constitute a fundamental factor in the adaptability responses of farmers to tourism disturbance, and government tourism support institutions are an important external driving force. This study provides useful decision-making support and policy suggestions for identifying the model of dynamic adaptation and impact mechanism of farmers in the context of tourism disturbance, thereby promoting the development of tourism, the consolidation and expansion of the key achievements of poverty alleviation and comprehensive rural revitalization.
{"title":"Tourism community farmers’ livelihood adaptability response in the process of rural revitalization —— A two-way coupling model based on ecological service dependence and livelihood well-being","authors":"P. Rao, Peipei Bai, Yaxin Geng","doi":"10.1177/14673584221126805","DOIUrl":"https://doi.org/10.1177/14673584221126805","url":null,"abstract":"The sustainable development of “industry-ecology-well-being” is a strategic goal of rural revitalization. This study selects 10 typical tourist village communities in China as research sites. Based on the adaptability theory of social-economic-natural ecosystems, this study constructs a coupling model of the “ecological dependence-livelihood well-being” of farmers' in terms of adaptability and identifies the mechanism underlying farmers' adaptability to rural tourism disturbance in the context a microsituation by way of a multinominal logistics model. The results found that are as follows. (1) Rural tourism development enhances farmers’ livelihood adaptability, and “high ecological dependence-high livelihood well-being” has become the optimal response to tourism disturbance. (2) Changes in the human-land relationship constitute a fundamental factor in the adaptability responses of farmers to tourism disturbance, and government tourism support institutions are an important external driving force. This study provides useful decision-making support and policy suggestions for identifying the model of dynamic adaptation and impact mechanism of farmers in the context of tourism disturbance, thereby promoting the development of tourism, the consolidation and expansion of the key achievements of poverty alleviation and comprehensive rural revitalization.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47464831","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-21DOI: 10.1177/14673584221135540
V. Kunjuraman
Community-based ecotourism (CBE) ventures were introduced in the 1990s with the aim to enhance the livelihoods of the destination communities in developing countries. However, incorporating sustainable livelihood frameworks to analyse the communities’ livelihood changes in CBE remains unknown. Two pioneer ecotourism destinations located in lower Kinabatangan, Sabah, Malaysia have been chosen to assess livelihood changes induced by CBE ventures using a sustainable livelihood framework. Qualitative research design is adopted using in-depth interviews and field observation for data collection. It is revealed that CBE ventures have transformed the local communities as ecotourism entrepreneurs to generate income to secure livelihoods despite depending on fishing which was considered as the main livelihood activity. However, identified costs were hindering the local communities to enjoy the benefits of CBE, thereby distressing the overall livelihood sustainability. All the elements in the sustainable livelihood framework were captured in this study and are acknowledged as the best analytical tools to assess the livelihood changes of local communities through CBE ventures. The study proposed a revised sustainable livelihood framework with novel socio-cultural capital for CBE development in developing countries.
{"title":"The development of sustainable livelihood framework for community-based ecotourism in developing countries","authors":"V. Kunjuraman","doi":"10.1177/14673584221135540","DOIUrl":"https://doi.org/10.1177/14673584221135540","url":null,"abstract":"Community-based ecotourism (CBE) ventures were introduced in the 1990s with the aim to enhance the livelihoods of the destination communities in developing countries. However, incorporating sustainable livelihood frameworks to analyse the communities’ livelihood changes in CBE remains unknown. Two pioneer ecotourism destinations located in lower Kinabatangan, Sabah, Malaysia have been chosen to assess livelihood changes induced by CBE ventures using a sustainable livelihood framework. Qualitative research design is adopted using in-depth interviews and field observation for data collection. It is revealed that CBE ventures have transformed the local communities as ecotourism entrepreneurs to generate income to secure livelihoods despite depending on fishing which was considered as the main livelihood activity. However, identified costs were hindering the local communities to enjoy the benefits of CBE, thereby distressing the overall livelihood sustainability. All the elements in the sustainable livelihood framework were captured in this study and are acknowledged as the best analytical tools to assess the livelihood changes of local communities through CBE ventures. The study proposed a revised sustainable livelihood framework with novel socio-cultural capital for CBE development in developing countries.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":"1 1","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41453968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-18DOI: 10.1177/14673584221133668
Daniela de Moura Pavão Farias, Marilia Nunes Valença, M. Sobral, Ana Regina Bezerra Ribeiro
Hostels are an important part of the tourism industry but despite this, many of the metrics used to measure conventional hotels do not apply to the hostel sector. Therefore, this study developed a new methodology called HOSTELQUALITY for the classification of hostels. The method was applied in 10 establishments located in 3 tourist cities in Brazil. The method includes 29 questions in 10 dimensions: environment, leadership, security, cleanliness, location, social atmosphere, equipment, staff, price, and customers. It provides a five-level classification: Deficient, Weak, Average, Good, and Excellent. In addition, it provides graphical output. The results showed that half of the hostels received a good rating. The findings indicate that no establishment achieved a degree of excellence and demonstrated the new methodology’s applicability, providing a consistent and easy-to-interpret classification. This new methodology can be used on specialized websites, by institutions, and by governments to provide supporting information.
{"title":"Hostelquality: A methodology for assessing the quality of hostels","authors":"Daniela de Moura Pavão Farias, Marilia Nunes Valença, M. Sobral, Ana Regina Bezerra Ribeiro","doi":"10.1177/14673584221133668","DOIUrl":"https://doi.org/10.1177/14673584221133668","url":null,"abstract":"Hostels are an important part of the tourism industry but despite this, many of the metrics used to measure conventional hotels do not apply to the hostel sector. Therefore, this study developed a new methodology called HOSTELQUALITY for the classification of hostels. The method was applied in 10 establishments located in 3 tourist cities in Brazil. The method includes 29 questions in 10 dimensions: environment, leadership, security, cleanliness, location, social atmosphere, equipment, staff, price, and customers. It provides a five-level classification: Deficient, Weak, Average, Good, and Excellent. In addition, it provides graphical output. The results showed that half of the hostels received a good rating. The findings indicate that no establishment achieved a degree of excellence and demonstrated the new methodology’s applicability, providing a consistent and easy-to-interpret classification. This new methodology can be used on specialized websites, by institutions, and by governments to provide supporting information.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47478952","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-21DOI: 10.1177/14673584221126798
Salman Majeed, Zhimin Zhou, W. Kim
Several recent destination crises have brought difficult challenges to the world’s travel, hospitality, and tourism activities. We explore how the brand image of a tourist destination is influenced by health crises, specifically within the context of the COVID-19 pandemic. We conducted interviews and online data collection in China. Exploratory factor analysis and confirmatory factor analysis were conducted to develop, purify, and verify scale items that measure perceived destination brand image, destination brand self-congruence, destination brand engagement, destination brand love, and perceived risk of destination health crisis. We identified key associations among the constructs of the study. This study offers a tested and validated destination brand image and tourist behavior (DBITB) scale to understand tourist behavior toward destination brands during and after health crises. Important theoretical and practical implications are discussed to inform future research on destination branding.
{"title":"Destination brand image and destination brand choice in the context of health crisis: Scale development","authors":"Salman Majeed, Zhimin Zhou, W. Kim","doi":"10.1177/14673584221126798","DOIUrl":"https://doi.org/10.1177/14673584221126798","url":null,"abstract":"Several recent destination crises have brought difficult challenges to the world’s travel, hospitality, and tourism activities. We explore how the brand image of a tourist destination is influenced by health crises, specifically within the context of the COVID-19 pandemic. We conducted interviews and online data collection in China. Exploratory factor analysis and confirmatory factor analysis were conducted to develop, purify, and verify scale items that measure perceived destination brand image, destination brand self-congruence, destination brand engagement, destination brand love, and perceived risk of destination health crisis. We identified key associations among the constructs of the study. This study offers a tested and validated destination brand image and tourist behavior (DBITB) scale to understand tourist behavior toward destination brands during and after health crises. Important theoretical and practical implications are discussed to inform future research on destination branding.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48623561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1177/14673584221128139
A. Eyisi, Nneoma G Ololo, Maureen O Aruomah
Whilst colonialism remains under-researched as a variable that influences residents’ perceptions of tourism, few researchers have commented on its impacts. This observation explains the need to explore how and why colonialism influences residents’ perceptions of tourism in Nigeria. The paper adopts an ethnographic approach to interact with stakeholders who witnessed colonialism in the country. The analysis shows dissimilarities among participants’ perceptions of colonialism and tourism. The results suggest that for tourism to be sustained and gain residents’ support, the developers and planners need to make residents part of the planning process as this could help change their orientation.
{"title":"The impacts of colonialism on residents’ perceptions of tourism in Southeastern Nigeria","authors":"A. Eyisi, Nneoma G Ololo, Maureen O Aruomah","doi":"10.1177/14673584221128139","DOIUrl":"https://doi.org/10.1177/14673584221128139","url":null,"abstract":"Whilst colonialism remains under-researched as a variable that influences residents’ perceptions of tourism, few researchers have commented on its impacts. This observation explains the need to explore how and why colonialism influences residents’ perceptions of tourism in Nigeria. The paper adopts an ethnographic approach to interact with stakeholders who witnessed colonialism in the country. The analysis shows dissimilarities among participants’ perceptions of colonialism and tourism. The results suggest that for tourism to be sustained and gain residents’ support, the developers and planners need to make residents part of the planning process as this could help change their orientation.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45020994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1177/14673584221128382
Yi-Chin Lin, H. Tsai, A. R. Liang, Hui-Yu Chang
The aim of this study is to investigate the relationships between destination attachment, tourists’ experiences of historical guesthouses, satisfaction and revisit intention. Historical guesthouses of Kinmen County, Taiwan were the setting for the investigation. A total of 346 questionnaires were collected and analyzed. Results showed that accommodation experiences can significantly mediate the relationships between destination attachment and the evaluations of historical guesthouses. Perceptions of human interactions between tourists and the service providers at historical guesthouses were critical for creating a highly favorable accommodation experience. The physical environment, human interactions, and satisfaction all had significant positive effects on revisit intention, with the perceptions of human interactions greatly influencing revisit intention. This study provides meaningful management implications for both the hospitality and tourism industries.
{"title":"Role of destination attachment in accommodation experiences of historical guesthouses","authors":"Yi-Chin Lin, H. Tsai, A. R. Liang, Hui-Yu Chang","doi":"10.1177/14673584221128382","DOIUrl":"https://doi.org/10.1177/14673584221128382","url":null,"abstract":"The aim of this study is to investigate the relationships between destination attachment, tourists’ experiences of historical guesthouses, satisfaction and revisit intention. Historical guesthouses of Kinmen County, Taiwan were the setting for the investigation. A total of 346 questionnaires were collected and analyzed. Results showed that accommodation experiences can significantly mediate the relationships between destination attachment and the evaluations of historical guesthouses. Perceptions of human interactions between tourists and the service providers at historical guesthouses were critical for creating a highly favorable accommodation experience. The physical environment, human interactions, and satisfaction all had significant positive effects on revisit intention, with the perceptions of human interactions greatly influencing revisit intention. This study provides meaningful management implications for both the hospitality and tourism industries.","PeriodicalId":47333,"journal":{"name":"Tourism and Hospitality Research","volume":" ","pages":""},"PeriodicalIF":3.5,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47056012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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