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Project managers: old, grumpy and suspicious or just “once bitten, twice shy?” 项目经理:老成持重、脾气暴躁、疑神疑鬼,还是 "一朝被蛇咬,十年怕井绳"?
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-03-15 DOI: 10.1108/ijmpb-02-2023-0036
James Prater, Konstantinos Kirytopoulos

Purpose

This research aspires to contribute in the area of exploration of the psychological traits evolving by practitioners within the project management profession. Specifically, it investigates whether there is any difference in optimism levels among experienced project management practitioners and newcomers in the profession.

Design/methodology/approach

The research used the life orientation test-revised (LOTR) (Scheier et al., 1994) to calculate respondents’ optimism scores. With these scores at hand, the researchers could then apply inferential statistics in order to deduce any differences observed among optimism score and the respondents’ characteristics (age, years of experience etc.).

Findings

Based on the results of this research, several demographic variables were shown to be statistically significant with optimism. These were (1) the number of years of experience the respondent had in managing projects, (2) working in a government organisation and (3) possessing specific project management certifications, all of which were found to adversely affect the respondent’s optimism score.

Originality/value

This research was unique in applying a well-known psychological test instrument (LOTR) to provide insight into the psychological impacts of a career as an information technology (IT) project manager. It is also highly likely that this correlation between the length of time working as a project manager and the adverse impact on their optimism would also apply to not just IT project managers but all experienced project managers.

目的本研究旨在为探索项目管理行业从业人员的心理特征做出贡献。设计/方法/途径本研究使用生活取向测试修订版(LOTR)(Scheier 等人,1994 年)来计算受访者的乐观程度得分。有了这些分数,研究人员就可以运用推理统计来推断乐观分数与受访者特征(年龄、工作年限等)之间的差异。原创性/价值这项研究的独特之处在于,它应用了一种著名的心理测试工具(LOTR)来深入了解信息技术(IT)项目经理这一职业对心理的影响。此外,担任项目经理的时间长短与对其乐观情绪的不利影响之间的相关性也极有可能不仅适用于信息技术项目经理,也适用于所有经验丰富的项目经理。
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引用次数: 0
How do projects decouple from coercive pressures? A study of decoupling in construction projects 项目如何从强制压力中脱钩?建筑项目脱钩研究
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-28 DOI: 10.1108/ijmpb-08-2023-0194
Thayla Zomer, Andy Neely, Paulo Savaget

Purpose

How organisations interact with and respond to environmental pressures has been a long-term interest of organisational scholars. Still, it remains an under-theorised phenomenon from a project perspective. So far, there is limited understanding of how projects, which are composed by a constellation of organisations, “respond” to institutional pressures that are exerted on them. This research takes the perspective of projects as adopters/implementers of institutional pressures and analyses how they interact with, and respond to, such pressures. More specifically, this research explores how construction projects respond to the pressure of a Building Information Modelling (BIM) mandate.

Design/methodology/approach

Multiple in-depth case studies were conducted to explore the practical implementation of a BIM mandate in the UK and understand how the construction projects responded to the coercive pressures to implement a new policy mandate for process digitalisation. Multiple sources were employed for data collection and the data were analysed inductively. The findings identify a hybrid response comprising four distinct ways that projects might respond to an institutional pressure.

Findings

We find that projects decouple both from the content and from the intended purpose of a policy, i.e. there are two variance of a policy-practice decoupling phenomenon in projects. The findings also reveal the underlying conditions leading to decoupling.

Originality/value

We advance decoupling literature so that it better applies to the temporary, distributed and interdependent work conducted via projects. Second, we define decoupling in projects as a provisional and fragmented process of wayfinding through heterogeneous institutional spaces, and discuss the potential policy-practice assemblages in projects, influenced by how, if and when project members' activities decouple from the many and often contradicting institutional pressures they face. Third, we discuss how the qualitatively different forms of decoupling that we identified in our work may act as part of a legitimation process in ambiguous situations whereby projects might share a resemblance of conformity with institutional pressures when they are de facto only partially conforming to them.

目的 组织如何与环境压力相互作用并做出反应,一直是组织学者长期关注的问题。不过,从项目的角度来看,这仍然是一个理论化程度不高的现象。迄今为止,人们对由多个组织组成的项目如何 "应对 "施加给它们的制度压力的理解还很有限。本研究从项目作为制度压力的采纳者/实施者的角度出发,分析项目如何与这些压力相互作用并做出回应。更具体地说,本研究探讨了建筑项目如何应对建筑信息模型(BIM)任务的压力。设计/方法/方法我们进行了多项深入的案例研究,以探讨 BIM 任务在英国的实际实施情况,并了解建筑项目如何应对强制压力,以实施流程数字化的新政策任务。数据收集采用了多种来源,并对数据进行了归纳分析。我们发现,项目既与政策内容脱钩,也与政策的预期目的脱钩,也就是说,项目中存在政策与实践脱钩的两种不同现象。研究结果还揭示了导致脱钩的基本条件。原创性/价值我们推进了脱钩文献的研究,使其更好地适用于通过项目开展的临时性、分布式和相互依存的工作。其次,我们将项目中的脱钩定义为在异质机构空间中寻找途径的一个临时和零散的过程,并讨论了项目中潜在的政策-实践组合,这些组合受到项目成员的活动如何、是否以及何时从他们所面临的众多且往往相互矛盾的机构压力中脱钩的影响。第三,我们讨论了我们在工作中发现的不同形式的脱钩如何在模棱两可的情况下成为合法化过程的一部分,在这种情况下,项目可能会与机构压力保持一致,但事实上只是部分地符合这些压力。
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引用次数: 0
Enhancing project success: the impact of sociotechnical integration on project and program management using earned value management systems 提高项目成功率:社会技术整合对使用挣值管理系统进行项目和计划管理的影响
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-27 DOI: 10.1108/ijmpb-07-2023-0160
Vartenie Aramali, George Edward Gibson, Hala Sanboskani, Mounir El Asmar

Purpose

Earned value management systems (EVMS), also called integrated project and program management systems, have been greatly examined in the literature, which has typically focused on their technical aspects rather than social. This study aims to hypothesize that improving both the technical maturity of EVMS and the social environment elements of EVMS applications together will significantly impact project performance outcomes. For the first time, empirical evidence supports a strong relationship between EVMS maturity and environment.

Design/methodology/approach

Data was collected from 35 projects through four workshops, attended by 31 industry practitioners with an average of 19 years of EVMS experience. These experts, representing 23 organizations, provided over 2,800 data points on sociotechnical integration and performance outcomes, covering projects totaling $21.8 billion. Statistical analyses were performed to derive findings on the impact of technical maturity and social environment on project success.

Findings

The results show statistically significant differences in cost growth, compliance, meeting project objectives and business drivers and customer satisfaction, between projects with high EVMS maturity and environment and projects with poor EVMS maturity and environment. Moreover, the technical and social dimensions were found to be significantly correlated.

Originality/value

Key contributions include a novel and tested performance-driven framework to support integrated project management using EVMS. The adoption of this detailed assessment framework by government and industry is driving a paradigm shift in project management of some of the largest and most complex projects in the U.S.; specifically transitioning from a project assessment based upon a binary approach for EVMS technical maturity (i.e. compliant/noncompliant to standards) to a wide-ranging scale (i.e. 0–1,000) across two dimensions.

目的挣值管理系统(EVMS),又称综合项目和计划管理系统,文献中对其进行了大量研究,通常侧重于其技术方面而非社会方面。本研究旨在假设,同时提高 EVMS 的技术成熟度和 EVMS 应用的社会环境要素,将对项目绩效结果产生显著影响。设计/方法/方法通过四次研讨会从 35 个项目中收集数据,31 名平均拥有 19 年 EVMS 经验的行业从业人员参加了研讨会。这些专家代表 23 个组织,提供了超过 2,800 个有关社会技术整合和绩效成果的数据点,涉及项目总金额达 218 亿美元。结果表明,在成本增长、合规性、满足项目目标和业务驱动力以及客户满意度方面,EVMS 成熟度高、环境好的项目与 EVMS 成熟度低、环境差的项目之间存在显著的统计学差异。此外,还发现技术和社会维度之间存在明显的相关性。 原创性/价值主要贡献包括一个新颖且经过测试的绩效驱动框架,用于支持使用 EVMS 进行综合项目管理。政府和行业采用这一详细的评估框架,推动了美国一些最大、最复杂项目的项目管理模式的转变;特别是从基于 EVMS 技术成熟度二元方法(即符合/不符合标准)的项目评估过渡到两个维度的大范围量表(即 0-1000)。
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引用次数: 0
Empowering urban sustainability: unveiling the crucial role of project managers in attaining Sustainable Development Goal 11 增强城市可持续性:揭示项目经理在实现可持续发展目标 11 方面的关键作用
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-27 DOI: 10.1108/ijmpb-09-2023-0217
Alex Opoku, Kelvin Saddul, Georgios Kapogiannis, Godwin Kugblenu, Judith Amudjie

Purpose

This paper explores project managers' (PMs') role in contributing to and achieving sustainability within construction projects, particularly focusing on Sustainable Development Goal (SDG) 11.

Design/methodology/approach

Semi-structured interviews were conducted with 15 PMs working with construction firms in the UK. Thematic analysis was also performed on the qualitative data retrieved using the NVivo software.

Findings

The study’s findings revealed that PMs working on construction projects considered various sustainable construction processes in attempts to solve problems with traditional construction technology. Furthermore, it was revealed that the PM’s role was key in achieving the SDGs in general and SDG 11 in particular through the process of perfecting the client brief, ensuring the client’s financial stability and creating an environment of teamwork. In terms of specific competencies, sustainability leadership and sustainable innovative capability were revealed to suggest that a PM is the leader of change.

Originality/value

The study highlights the essential role of the PM in delivering sustainable construction projects as part of the drive to achieve SDG 11. The study impacts the construction industry in developing strategies and training programs that build PMs' competencies and skills for contributing to the world we want.

目的本文探讨了项目经理(PMs)在建筑项目中促进和实现可持续发展的作用,尤其关注可持续发展目标(SDG)11。研究结果研究结果显示,建筑项目的项目经理考虑了各种可持续建筑流程,试图解决传统建筑技术中存在的问题。此外,研究还发现,通过完善客户简介、确保客户财务稳定和营造团队合作环境,项目经理在实现可持续发展目标,特别是可持续发展目标 11 方面发挥着关键作用。在具体能力方面,可持续发展领导力和可持续发展创新能力表明项目经理是变革的领导者。这项研究有助于建筑行业制定战略和培训计划,培养项目经理的能力和技能,为我们希望的世界做出贡献。
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引用次数: 0
The information-seeking behaviors of project managers in professional virtual communities 专业虚拟社区中项目经理的信息搜索行为
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-02-02 DOI: 10.1108/ijmpb-08-2023-0176
Thomas P. Kenworthy

Purpose

This research explores project manager (PM) behavior in their professional virtual communities (PVCs), using social identity theory as a theoretical foundation. The purpose is to examine the extent to which PMs seek information on key topics in the Project Management Body of Knowledge Guide (PMBoK).

Design/methodology/approach

A text data analytics methodology that uses quantitative and qualitative analysis techniques is followed. The research method reveals relationships in language-based data gathered from six project management forums and blogs.

Findings

Information related to all the PMBoK topics is sought in the project management virtual communities. People management topics account for a dominant portion of interactions. The findings enhance social identification theorizing for the PM role. From a practical standpoint, the findings shed light on focal areas for greater emphasis in PM PVCs.

Originality/value

Our people management finding constructively replicates existing findings via a large, global sample and strengthens calls for increased focus on people management matters in project management. As a result, we call for increased scholarly attention to people management in project management. Finally, we encourage pursuit of several research questions to enhance knowledge of PM information-seeking behavior.

目的 本研究以社会认同理论为理论基础,探讨项目经理(PM)在其专业虚拟社区(PVC)中的行为。设计/方法/途径 采用文本数据分析方法,使用定量和定性分析技术。该研究方法揭示了从六个项目管理论坛和博客收集的基于语言的数据中的关系。人员管理主题在互动中占主导地位。研究结果增强了项目管理人员角色的社会认同理论。原创性/价值 我们在人员管理方面的发现建设性地复制了通过大量全球样本得出的现有发现,加强了对项目管理中人员管理问题的关注。因此,我们呼吁学术界更多地关注项目管理中的人员管理。最后,我们鼓励对几个研究问题进行探究,以增进对项目管理信息搜索行为的了解。
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引用次数: 0
Implementing success management on government-to-government projects: an integrated perspective with the PMBOK guide 在政府对政府项目中实施成功管理:与 PMBOK 指南相结合的视角
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-01-29 DOI: 10.1108/ijmpb-06-2023-0143
Nilton Takagi, João Varajão, Thiago Ventura

Purpose

As in the private sector, public organizational information systems (IS) development is commonly carried out through projects. One of the alternatives followed by governmental organizations to perform their projects is outsourcing (by hiring other public institutions that have expertise in the IS area of the projects to be developed). However, limited research has been conducted on project success regarding these government-to-government (G2G) contexts. Since achieving success is crucial for public management, this paper proposes a model for Success Management of IS projects in G2G context.

Design/methodology/approach

The research method was design science research (DSR). In the evaluation step of the DSR, IS projects in a G2G environment were the object of case studies.

Findings

This work presents in detail how Success Management activities can be integrated into the processes and process groups of the Project Management Institute's project management guide. The authors also suggest tools and techniques to be used in each Success Management activity.

Practical implications

Managing success, particularly addressing success criteria and success factors, can help managers focus their efforts on what will really impact the success of a project. In the context of IS projects in G2G contexts, this contributes to decreasing waste and increasing the chances of providing better services to citizens.

Originality/value

This work contributes to theory by providing a new model for IS G2G projects that integrates Success Management and project management processes.

目的 与私营部门一样,公共组织信息系统(IS)的开发通常是通过项目进行的。政府组织执行项目的一个替代方法是外包(聘用在要开发的项目的信息系统领域具有专长的其他公共机构)。然而,关于这些政府对政府(G2G)情况下项目成功与否的研究却很有限。由于实现成功对公共管理至关重要,本文提出了 G2G 环境下的信息系统项目成功管理模式。 设计/方法/途径研究方法是设计科学研究(DSR)。在设计科学研究的评估步骤中,G2G 环境中的信息系统项目是案例研究的对象。研究结果本文详细介绍了如何将成功管理活动整合到项目管理协会项目管理指南的流程和流程组中。实际意义管理成功,特别是解决成功标准和成功因素问题,可以帮助管理人员将精力集中在真正影响项目成功的因素上。就 G2G 环境下的信息系统项目而言,这有助于减少浪费,增加为公民提供更好服务的机会。
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引用次数: 0
Toward an enhanced methodology to mitigate challenges of applying participatory action research in managing innovation projects 强化方法论,减轻在管理创新项目中应用参与式行动研究的挑战
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-01-25 DOI: 10.1108/ijmpb-01-2023-0024
Mohammad Mehrabioun Mohammadi

Purpose

This research aims to examine the challenges of recruiting participatory action research (PAR) in managing innovation projects. An enhanced methodology based on PAR was developed to mitigate the challenges related to recruiting PAR in managing innovation projects. The proposed methodology was evaluated by comparing it to established methodologies/frameworks such as Scrum, Design Thinking (DT) and The Lean Startup (TLS). The evaluation aimed to determine the advantages and limitations of the proposed methodology in managing innovation projects.

Design/methodology/approach

The proposed enhanced methodology consists of eight steps, ranging from developing an understanding of the industry and business structure to learning and knowledge management. In addition, the enhanced methodology uses other techniques, such as Force field analysis and 12 boundary questions.

Findings

The research findings indicate that using the proposed methodology can improve the formalization of collaboration in PAR, enabling the organization to respond better to market changes. It helps define the project scope more clearly, encouraging innovation, addressing communication barriers and considering different worldviews and practical issues. Based on the findings, the proposed enhanced methodology could complement other methodologies/frameworks such as Scrum, DT and TLS.

Research limitations/implications

The current research adds to the existing literature by identifying the challenges of recruiting PAR in managing innovation projects. A deductive reasoning process was utilized because there is no comprehensive research concerning the challenges of recruiting PAR in managing innovation projects. On the other hand, the PAR 4-phase cycle has been reviewed and enhanced to manage innovation projects.

Practical implications

The proposed methodology was used in a new product development project. The case study was done on one of the payment service provider companies that design, develop and deploy a digital product for marketing, installation, repair and maintenance of electronic funds transfer at point of sale devices.

Originality/value

No research has yet sought to identify the challenges of using PAR in innovation project management (IPM). Identifying the challenges associated with applying PAR in the IPM and providing an enhanced methodology to mitigate the challenges could fill a gap in IPM studies.

目的 本研究旨在探讨在管理创新项目时招募参与式行动研究(PAR)人员所面临的挑战。研究人员开发了一种基于参与式行动研究的增强型方法,以减轻在管理创新项目时招募参与式行动研究人员所面临的挑战。通过与 Scrum、设计思维(DT)和精益创业(TLS)等既定方法/框架进行比较,对所提出的方法进行了评估。评估的目的是确定拟议方法在管理创新项目方面的优势和局限性。设计/方法/途径拟议的增强型方法包括八个步骤,从了解行业和业务结构到学习和知识管理。研究结果研究结果表明,使用建议的方法可以提高 PAR 中合作的正规化程度,使组织能够更好地应对市场变化。它有助于更清晰地界定项目范围,鼓励创新,解决沟通障碍,考虑不同的世界观和实际问题。根据研究结果,所提出的增强型方法可作为 Scrum、DT 和 TLS 等其他方法/框架的补充。本研究采用了演绎推理过程,因为目前还没有关于在创新项目管理中招募 PAR 所面临挑战的全面研究。另一方面,对 PAR 四阶段周期进行了回顾,并对创新项目管理进行了改进。案例研究的对象是一家支付服务供应商公司,该公司设计、开发和部署了一种数字产品,用于销售点设备电子资金转账的营销、安装、维修和维护。原创性/价值目前还没有研究试图确定在创新项目管理(IPM)中使用 PAR 所面临的挑战。确定与在创新项目管理中应用 PAR 相关的挑战,并提供一种增强的方法来减轻这些挑战,可以填补创新项目管理研究的空白。
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引用次数: 0
Knowledge ambidexterity in construction project-based organizations: predicaments of knowledge networking intention within outbound consultant-supplier interfaces 以建筑项目为基础的组织中的知识灵活性:外向顾问-供应商界面中的知识网络意图困境
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2024-01-23 DOI: 10.1108/ijmpb-09-2023-0206
Didas S. Lello, Yongchun Huang, Jonathan M. Kansheba

Purpose

Agenda for knowledge creation within inter-project alliances and inter-firm supply chain networks has been extensively debated. However, the existing knowledge networks within consultant-supplier interfaces in the architecture, engineering and construction (AEC) industry seem to be vague, loose, incidental and insignificant. This study examines factors affecting knowledge networking intention (KNI) within construction service supply chain (CSSC) networks.

Design/methodology/approach

Data analysis was conducted on a quantitative survey of 161 consulting professional service firms in Tanzania, employing stepwise regression modelling as the statistical technique.

Findings

The results indicate that three types of knowledge inertia (KI) exert varying effects on KNI. While both procedural (PI) and learning inertia (LI) negatively impact KNI, experience inertia (EI) has no impact on KNI. In addition, knowledge governance (KG) mechanisms are found to strongly strengthen and leverage the negative effects of PI and LI on KNI and the positive link between EI and KNI within outbound and heterogeneous CSSC actors, with formal KG having greater leverage than informal KG.

Practical implications

The study offers guidance on how managers of PBOs should strategically orchestrate knowledge governance mechanisms within CSSC networks to leverage KI behaviours.

Originality/value

Current literature on KNI, KI and KG within CSSC networks offers a limited understanding of how KI behaviours influence KNI of project-based organizations (PBOs) in tapping vibrant outbound peripheral knowledge. The research presents two major original contributions. First, the empirical evidence contributes to deepening the current understanding of how heterogeneous external knowledge within consultant-supplier interactions is negatively influenced by KI. Lastly, the study suggests formal and informal knowledge governance strategies for managers on how to counteract KI forces, thus extending the theoretical debate on KNI, KI and KG literature.

目的在项目间联盟和公司间供应链网络中创造知识的问题已经引起了广泛的讨论。然而,在建筑、工程和施工(AEC)行业中,顾问-供应商界面内现有的知识网络似乎是模糊的、松散的、偶然的和不重要的。本研究探讨了影响建筑服务供应链(CSSC)网络中知识网络意向(KNI)的因素。研究结果表明,三种类型的知识惰性(KI)对知识网络意向产生了不同的影响。程序惰性(PI)和学习惰性(LI)对知识惰性有负面影响,而经验惰性(EI)对知识惰性没有影响。此外,研究还发现,知识治理(KG)机制能够有力地加强和利用程序惰性和学习惰性对 KNI 的负面影响,以及 EI 与 KNI 之间的正向联系,在外向型和异质性 CSSC 参与者中,正规 KG 比非正规 KG 具有更大的影响力。该研究为项目型组织的管理者如何在 CSSC 网络中战略性地协调知识管理机制以利用知识创新行为提供了指导。 原创性/价值目前关于 CSSC 网络中的知识网络创新、知识创新和知识管理的文献,对于知识创新行为如何影响项目型组织(PBOs)的知识网络创新,从而挖掘充满活力的外围知识,提供了有限的理解。本研究有两大原创性贡献。首先,实证证据有助于加深当前对顾问-供应商互动中异质外部知识如何受到知识创新负面影响的理解。最后,本研究就如何抵消知识创新力量为管理者提出了正式和非正式的知识治理策略,从而扩展了有关知识创新、知识创新和KG文献的理论辩论。
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引用次数: 0
Making sense of project governance and its role in strategy implementation: a governance-as-practice perspective 项目治理的意义及其在战略实施中的作用:治理即实践的视角
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-12-12 DOI: 10.1108/ijmpb-07-2023-0148
Ata Ul Musawir, Mohd Suhaimi Mohd-Danuri, Saipol Bari Abd-Karim

Purpose

This paper examines how expert practitioners define project governance and develop a project governance system that enables strategy implementation through projects.

Design/methodology/approach

Semi-structured interviews were conducted with project governance experts and analyzed the data using thematic analysis. Subsequently, based on the stratified ontology of critical realism, retroductive theoretical triangulation was employed to explain the themes identified using five emergent theoretical perspectives.

Findings

By integrating the themes extracted from the data with the emergent theoretical perspectives, a framework was developed outlining the general process through which practitioners make sense of the concept of project governance, formulate an appropriate project governance system for their respective organizations and manage its evolution over time. Furthermore, a holistic approach to project governance was proposed that spans the entire investment life cycle of projects and enables the implementation of strategy through projects.

Practical implications

This study attempts to make sense of the diverse interpretations of the concept of project governance adopted by practitioners. It further summarizes valuable insights from expert practitioners for formulating and enacting effective project governance systems.

Originality/value

This study contributes to the governance-as-practice perspective and the growing stream of literature that views projects as investments. The project governance system is positioned as the steward of an organization's investments in projects.

设计/方法/途径对项目管理专家进行了半结构化访谈,并使用主题分析法对数据进行了分析。研究结果通过将从数据中提取的主题与新出现的理论视角相结合,建立了一个框架,概述了从业人员理解项目治理概念、为各自组织制定合适的项目治理体系并管理其随时间演变的一般过程。此外,还提出了项目治理的整体方法,该方法涵盖项目的整个投资生命周期,并能通过项目实施战略。原创性/价值本研究为 "治理即实践 "的观点以及越来越多的将项目视为投资的文献做出了贡献。项目治理系统被定位为组织项目投资的管理者。
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引用次数: 0
Stakeholders' perception of organization: an attribution and fairness perspective 利益相关者对组织的感知:归因与公平视角
IF 2.7 4区 管理学 Q1 Business, Management and Accounting Pub Date : 2023-12-05 DOI: 10.1108/ijmpb-08-2023-0178
Francesco Di Maddaloni, Roya Derakhshan

Purpose

The study emphasizes the importance of human perception in engaging stakeholders and sheds light on the way the often “disregarded” actors (i.e. local communities) make sense of an organization's behavior at the corporate, project and individual level.

Design/methodology/approach

Departing from the normative stance of stakeholder theory, this conceptual paper aims to unfold the benefits of a more holistic and inclusive organizational approach to stakeholders. The conceptual framework is elucidated through the lens of attribution theory, which points to communication as the source of stakeholders' attributional processes and thus their perception of fairness.

Findings

Focusing the authors’ attention on construction and infrastructure projects, this research suggests that early transparent and informative communication with local community stakeholders motivates them to perceive fairness, from both the process of decision-making (distributive) and the outcome of decisions (procedural), as well as the way in which they are treated (interactional). Such communications lead to less biased attributions as they reduce the influence of personal beliefs in achieving a conscious and non-biased attribution mode.

Originality/value

In this paper, the authors adopt attribution theory as their lens with which to interpret the process whereby individuals attempt to make sense of an organization's behavior. Focusing on secondary stakeholder engagement such as local community, the authors’ conceptualization shapes both a framework highlighting communication as the mediator for shaping human perceptions, and a process model to guide project organizations and practitioners to embrace an inclusive approach toward the often-disregarded stakeholders, which is aimed at enhancing their perception of fairness at the corporate, project and individual levels. The authors highlight the need for organization to provide clear and transparent communication to a broader range of stakeholders, such as those that have had little to say in the decision-making process (the often-disregarded voices). By seeking collaboration rather than manipulation, a project organization might promote stakeholders' non-biased perception of fairness, in terms of both the process and outcome of the project.

本研究强调了人类感知在利益相关者参与中的重要性,并阐明了经常被“忽视”的行为体(即当地社区)在公司、项目和个人层面上理解组织行为的方式。设计/方法论/方法从利益相关者理论的规范立场出发,这篇概念性论文旨在揭示一种更全面、更包容的组织方法对利益相关者的好处。这一概念框架是通过归因理论的视角来阐明的,该理论指出沟通是利益相关者归因过程的来源,从而导致他们对公平的感知。该研究将作者的注意力集中在建筑和基础设施项目上,表明与当地社区利益相关者的早期透明和信息交流可以激励他们从决策过程(分配)和决策结果(程序)以及对待他们的方式(互动)两方面感知公平。这种交流导致较少的偏见归因,因为它们减少了个人信念对实现有意识和无偏见归因模式的影响。原创性/价值在这篇论文中,作者采用归因理论作为他们的视角来解释个人试图理解组织行为的过程。关注次级利益相关者的参与,如当地社区,作者的概念化既塑造了一个框架,强调沟通是塑造人类感知的中介,也塑造了一个过程模型,指导项目组织和从业者对经常被忽视的利益相关者采取包容性的方法,旨在增强他们在公司、项目和个人层面上对公平的感知。作者强调组织需要向更广泛的利益相关者提供清晰和透明的沟通,例如那些在决策过程中几乎没有发言权的人(经常被忽视的声音)。通过寻求合作而不是操纵,项目组织可以促进涉众在项目过程和结果方面对公平的无偏见感知。
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引用次数: 0
期刊
International Journal of Managing Projects in Business
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