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Framework for evaluating online public opinions on urban rail transit services through social media data classification and mining 通过社交媒体数据分类和挖掘评估城市轨道交通服务在线民意的框架
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-09-05 DOI: 10.1016/j.rtbm.2024.101197
Shi-Hao Gong , Jing Teng , Chu-Yu Duan , Shao-Jie Liu

Urban rail transit (URT) service quality assessments are pivotal for transport authorities to gauge passenger preferences and refine operational strategies. Online public opinion offers a vast pool of data at a reduced acquisition cost compared to traditional survey methods. However, current research lacks effective methodologies for classifying and interpreting extensive social media data (SMD) related to URT services. This study presents a comprehensive framework tailored to efficiently classify and mine public opinion on URT services from social media platforms. Leveraging data from ten Chinese cities with extensive URT networks, a domain-specific lexicon is semi-automatically constructed by integrating official documents (standards, policies, and annual reports) and high-frequency online terms. Additionally, a text classification algorithm based on this lexicon is proposed. Subsequently, sentiment, semantic, and timeline analyses are conducted on the classified texts to extract public opinion. Importantly, many manual steps employed in this study can be avoided when extended to other application scenarios. Therefore, this study contributes to the advancement of SMD processing efficiency in the URT domain and holds promise for broader applications in the fields of transportation management and policy-making.

城市轨道交通(URT)服务质量评估对于交通部门了解乘客偏好和完善运营策略至关重要。与传统调查方法相比,网络舆情提供了大量数据,而且获取成本更低。然而,目前的研究缺乏有效的方法来分类和解释与城市轨道交通服务相关的大量社交媒体数据(SMD)。本研究提出了一个综合框架,用于从社交媒体平台上有效地分类和挖掘有关城市轨道交通服务的公众意见。利用中国十个城市广泛的 URT 网络数据,通过整合官方文件(标准、政策和年度报告)和高频在线术语,半自动地构建了特定领域的词典。此外,还提出了基于该词典的文本分类算法。随后,对分类文本进行情感、语义和时间轴分析,以提取民意。重要的是,本研究中采用的许多手动步骤在扩展到其他应用场景时可以避免。因此,本研究有助于提高 URT 领域 SMD 的处理效率,并有望在交通管理和政策制定领域得到更广泛的应用。
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引用次数: 0
Designing microtransit services in suburban areas: A case study in Palermo, Italy 在郊区设计微型公交服务:意大利巴勒莫案例研究
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-09-01 DOI: 10.1016/j.rtbm.2024.101191
Alessandro Emilio Capodici , Martina Citrano , Gabriele D'Orso , Marco Migliore , Matteo Ignaccolo , Pierfrancesco Leonardi , Vincenza Torrisi

Poor quality of Public Transport (PT) services is one of the main causes of social exclusion for people living in the suburbs. Public transport companies usually allocate few financial resources to these areas, providing transport services with low frequency, poor accessibility, poor reliability, and high waiting times at stops. Recently, microtransit has emerged as an effective solution to improve the travel experience in suburban areas, particularly for non-commuting trips during off-peak hours. This paper presents an integrated methodological approach for designing microtransit services to meet the mobility needs of people living in low-density suburbs. By conducting a Reveled Preference (RP) and Stated Preference (SP) survey and developing a travel demand model, the demand was estimated and used as input to simulate and size the service. Combining GIS and simulation models, Key Performance Indicators (KPIs) were assessed; fleet size to meet the trip requests was identified and the fare was selected using a sensitivity analysis. The method was applied to a real case study to design a new microtransit service with flexible routes and on-demand stops in a suburban area in Palermo, Italy. The results highlight how introducing a microtransit service with 30 nine-seater vans could change the mobility habits of people living in the suburban area, being attractive and financially sustainable if costing 2 €, or just a little more than the existing fixed-route bus service. It could improve the travel experience by reducing the average waiting time at stops to around 5 min and improve access to amenities and PT hubs by guaranteeing a walking time of maximum about 8 min.

公共交通(PT)服务质量差是造成郊区居民被社会排斥的主要原因之一。公共交通公司通常很少向这些地区投入财政资源,提供的交通服务班次少、交通不便、可靠性差、车站等候时间长。最近,微型公交已成为改善郊区出行体验的有效解决方案,尤其是非高峰时段的非通勤出行。本文介绍了一种设计微型公交服务的综合方法,以满足低密度郊区居民的出行需求。通过开展 "启示偏好"(RP)和 "陈述偏好"(SP)调查以及开发出行需求模型,对需求进行了估算,并将其作为模拟和确定服务规模的输入。结合地理信息系统(GIS)和模拟模型,对关键绩效指标(KPI)进行了评估;确定了满足出行需求的车队规模,并通过敏感性分析选择了票价。该方法被应用于一项实际案例研究,在意大利巴勒莫郊区设计了一种具有灵活线路和按需停靠站点的新型微型公交服务。研究结果凸显了引入 30 辆九座面包车的微型公交服务如何改变郊区居民的出行习惯。它可以将车站的平均等候时间缩短到 5 分钟左右,从而改善出行体验,并通过保证最长约 8 分钟的步行时间,改善通往便利设施和公共交通枢纽的交通。
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引用次数: 0
A Mobility Justice Framework to prioritize areas for mobility interventions 流动性正义框架,优先考虑流动性干预领域
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-31 DOI: 10.1016/j.rtbm.2024.101192
Sindi Haxhija , David Duran-Rodas , María Teresa Baquero Larriva , Gebhard Wulfhorst

Understanding, visualizing, and quantifying how resources are allocated and the fairness of distributions and access is significant for supporting decision-makers in incentivizing development and ensuring that future changes are widely beneficial and fair. By pointing out the need for mobility justice research to shift from state-centric to more society-centric frameworks and metrics, this study proposed a Mobility Justice Framework that integrated two important theories of justice: distribution and recognition justice. The proposed framework highlights the distribution of amenities and burdens in providing transport infrastructure. It also aims to identify those disadvantaged socio-economic groups more exposed to mobility inequalities. To make the framework applicable within the city context and guide decision-making, several metrics (variables) were identified to make principles of distributive and recognition justice operationalizable. Variables such as 1) accessibility by walking, 2) exposure to traffic negative effects, 3) frequency of use of transport modes, and 4) availability of transport infrastructure were used to identify neighborhoods and the different types of mobility resources/burdens that disadvantaged socio-economic groups are exposed to. To showcase its usability, the framework and methodology have been applied to the city of Munich to highlight neighborhoods with a higher proportion of older people and the transport disadvantages associated with these target groups. A higher negative correlation between older people and mobility resources/burdens can be observed for the following variables: accessibility by walking to activities, availability of walking and cycling infrastructure, and availability of car-sharing services. When measured against exposure to negative transport effects, a higher positive correlation was observed. The paper ends with a discussion section on the relevance and usability of the proposed framework for transport planning and policy and its limitations.

了解、可视化和量化资源的分配方式以及分配和获取的公平性,对于支持决策者激励发展、确保未来的变革具有广泛的益处和公平性具有重要意义。本研究指出,流动性公正研究需要从以国家为中心的框架和衡量标准转向更加以社会为中心的框架和衡量标准,并提出了一个流动性公正框架,该框架整合了两个重要的公正理论:分配公正和认可公正。建议的框架强调了在提供交通基础设施时便利和负担的分配。该框架还旨在确定哪些弱势社会经济群体更容易受到交通不平等的影响。为了使该框架适用于城市环境并指导决策,我们确定了几个衡量标准(变量),以使分配和认可公正原则具有可操作性。变量包括:1)步行可达性;2)受交通负面影响的程度;3)交通方式的使用频率;4)交通基础设施的可用性。为了展示该框架和方法的可用性,我们将其应用于慕尼黑市,以突出老年人比例较高的社区以及与这些目标群体相关的交通劣势。在以下变量中,可以观察到老年人与交通资源/负担之间存在较高的负相关:步行前往活动场所的可达性、步行和自行车基础设施的可用性以及汽车共享服务的可用性。如果根据交通负面影响的暴露程度来衡量,则可以观察到较高的正相关性。本文最后讨论了拟议框架对交通规划和政策的相关性和可用性及其局限性。
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引用次数: 0
A simulation study of the impacts of micro-hub scenarios for city logistics in Rotterdam 鹿特丹微型枢纽方案对城市物流影响的模拟研究
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-31 DOI: 10.1016/j.rtbm.2024.101186
Michiel de Bok , Sofia Giasoumi , Lori Tavasszy , Sebastiaan Thoen , Ali Nadi , Jos Streng

Micro-hubs are considered to be a potential solution to increase the consolidation of inner-city deliveries: in the City of Rotterdam it is a potential measure to increase the logistic efficiency in and around the planned zero-emission zone in the city center. When designing the configuration of micro-hubs in an urban setting multiple aspects should be considered, such as their location, the type of vehicles to operate them, and the business model to be adopted for their operation. And although the topic is much studied it remains difficult to predict how different micro-hub configurations affect the transportation system in terms of transport movements, number of travelled kilometers, etc. This paper describes the use of the Tactical Freight Simulator (TFS) to investigate the impact of micro-hubs on the transportation system in case they would be implemented at a wider scale across the city center, and make a comparison with the current state of last-mile delivery. The case study explores three different design aspects: location, type of vehicles (delivery robots, cargo bike, LEV), and the business model (individual/full collaboration). Results show that the largest reduction of vehicle kilometers can be achieved in the scenarios with full collaboration between the CEPs.

微型枢纽被认为是提高市内配送效率的潜在解决方案:在鹿特丹市,微型枢纽是提高市中心零排放区内及周边物流效率的潜在措施。在设计城市微型枢纽的配置时,应考虑多个方面,如枢纽的位置、运营车辆的类型以及运营所采用的商业模式。尽管对这一主题进行了大量研究,但仍很难预测不同的微型枢纽配置对交通系统在运输量、行驶公里数等方面的影响。本文介绍了如何利用战术货运模拟器(TFS)来研究微型枢纽在市中心大范围实施时对交通系统的影响,并与目前的最后一英里配送状况进行比较。案例研究探讨了三个不同的设计方面:地点、车辆类型(送货机器人、货运自行车、LEV)和商业模式(个人/全面合作)。结果表明,在 CEP 之间充分合作的方案中,车辆行驶公里数的减少幅度最大。
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引用次数: 0
Processes and mechanisms of the evolution of container port system in the Yangtze River Delta: An analysis from spatial and network perspectives 长江三角洲集装箱港口体系演变的过程与机制:从空间和网络角度的分析
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-31 DOI: 10.1016/j.rtbm.2024.101189
Weichen Liu , Youhui Cao , Wei Wu , Jiaying Guo

the Yangtze River Delta (YRD) has established a large-scale container port system with seaports and Yangtze ports as the mainstay and including other riverports and dry ports, occupying a prominent position in the pattern of national and even the global shipping development. Considering the new trend that the theoretical paradigm of port research has shifted from “spatial” to “network”, and that the focus of research goes from seaports to both seaports and inland ports, this study brings the complexity and uniqueness of the development of the port system in the YRD into the picture. By analyzing the influence of globalization, specialization, marketization, transportation, and greenization on port system development and its pattern formation, this paper elaborates on the gradient process of transportation and services allocation from the coast to the riverside and then to the inland. The evolution of port system is considered to have a temporal gradient between spatial-level transportation expansion and network-level services upgrading, and it is also believed that there is a spatial gradient in logistics supply chain terminalization between coastal and inland areas. Combined with the quantitative analysis from 200 5 to 2020, after entering the stage of port regionalization in the YRD, the container volume is distributed from coastal concentration to inland decentralization at the spatial level, while at the network level, port and shipping service enterprises (PSSEs) maintain a relatively centralized distribution along the coastal areas. At the same time, container volume growth rate fluctuates down, number of PSSEs growth rate fluctuates up, which trend is notable in the seaport. Currently, port regionalization in the YRD is still incomplete; the degree of logistics supply chain terminalization of ports in inland areas is relatively low; and the synergy between spatial and network in the entire YRD region has not yet been formed. This study tries to answer the question of the relationship between different types of ports in the complex port system, which can enrich the theoretical and empirical results of port system research and guide the practice of port and shipping in the YRD.

长江三角洲(以下简称 "长三角")已经形成了以海港和长江港为主体,包括其他内河港和陆港在内的大型集装箱港口体系,在全国乃至全球航运发展格局中占有重要地位。考虑到港口研究的理论范式从 "空间 "转向 "网络",研究重点从海港转向海港与内河港并重的新趋势,本研究将长三角港口体系发展的复杂性和特殊性纳入视野。通过分析全球化、专业化、市场化、运输化、绿色化对港口体系发展及其格局形成的影响,本文阐述了从沿海到沿江再到内陆的运输和服务配置的梯度过程。认为港口体系的演进在空间层面的运输扩张和网络层面的服务升级之间存在时间梯度,同时也认为沿海与内陆地区在物流供应链终端化方面存在空间梯度。结合 200 5 年至 2020 年的定量分析,长三角地区进入港口区域化阶段后,集装箱量在空间层面由沿海集中向内陆分散分布,而在网络层面,港航服务企业(PSSE)则沿沿海地区保持相对集中分布。同时,集装箱吞吐量增速波动下降,港航服务企业数量增速波动上升,这一趋势在海港中表现明显。目前,长三角地区港口区域化尚不完善,内陆地区港口物流供应链终端化程度较低,整个长三角地区空间与网络的协同效应尚未形成。本研究试图回答复杂港口体系中不同类型港口之间的关系问题,可以丰富港口体系研究的理论和实证成果,指导长三角港航实践。
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引用次数: 0
Characterization of a Covid-fired urban bike delivery system: The Montreal experience Covid 燃气城市自行车运送系统的特点:蒙特利尔的经验
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-30 DOI: 10.1016/j.rtbm.2024.101187
Suzanne Pirie , Martin Trépanier , Walter Rei

The Covid-19 pandemic led to a rapid change in consumers' demand for home deliveries and traditional delivery modes were unable to deliver consumers and shops due to the sudden increase in demand. This study investigates the results of a local cargo bike delivery initiative in Montreal, Canada, during the forced closure of non-essential businesses from March to May 2020. The objective of this study is to identify the variables which interacted with the performance of a cargo bike delivery initiative while considering the specific context of the Covid-19 pandemic. To assess such changing conditions, a multilevel linear regression analysis is carried out. This analysis allows to quantify the number of home deliveries while considering the impact of the number of active Covid-19 cases and sociodemographic predictors on the cargo bike initiative. The dataset covers 6,700 deliveries made by cargo bikes in the city of Montreal over 16 weeks. The results show that the presence of advertising and the characteristics of consumers' households, such as a smaller household size and a younger average age are amongst the strongest factors for the success of such initiative. The specific context of the Covid-19 pandemic allowed a better penetration of cargo bikes within the last-mile ecosystem.

Covid-19 大流行导致消费者对送货上门的需求急剧变化,传统的送货模式因需求突然增加而无法为消费者和商店送货上门。本研究调查了 2020 年 3 月至 5 月非必要业务被迫关闭期间,加拿大蒙特利尔当地货运自行车送货举措的结果。本研究的目的是在考虑到 "Covid-19 "大流行的特定背景下,确定与货运自行车送货计划的绩效相互作用的变量。为了评估这种不断变化的情况,我们进行了多层次线性回归分析。该分析可以量化送货上门的数量,同时考虑 Covid-19 活动病例数和社会人口预测因素对货运自行车计划的影响。数据集涵盖了货运自行车在蒙特利尔市 16 周内的 6700 次送货。结果表明,广告的存在和消费者家庭的特征(如家庭规模较小和平均年龄较小)是这一举措取得成功的最有力因素。在 "Covid-19 "大流行的特殊背景下,货运自行车在 "最后一英里 "生态系统中的渗透率更高。
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引用次数: 0
Economic impacts of a subway system: Exploring local contexts in a metropolitan area 地铁系统的经济影响:探索大都市地区的当地情况
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-29 DOI: 10.1016/j.rtbm.2024.101188
Sihyun An , Kwangwon Ahn , Jungah Bae , Yena Song

With rapid urban population growth, more subway systems have been developed in metropolitan areas around the world. It is commonly presumed that the improved mobility and accessibility provided by subway systems are capitalized as a financial premium for nearby real estate assets. This study empirically explores this presumption with a case study of Gwangju, a metropolitan area in South Korea. The study site is found to have had a negative economic impact on housing prices from a subway system in the mid-2010s; however, the sign has changed over time, although the subway has experienced no actual expansion or operational changes. This indicates that the economic impact of subway systems may not necessarily become positive or remain static. We examine a wide range of local contexts to explain the sign change. Our study adopts machine learning algorithms to precisely address the nonlinearity inherent in our dataset and quantifies the importance of housing factors in the assessment of housing prices using SHapley Additive exPlanation. We also employ a series of hedonic pricing models to determine the effects of proximity to subway lines on housing prices across years. Key changes in the later 2010s, including the increased modal share of the subway system and local politics, should have resulted in the potential benefits of the to-be-extended network being widely and fully realized. Our findings contribute to understanding the mechanisms of the economic impact of evolving transportation infrastructure on housing prices.

随着城市人口的快速增长,世界各地的大都市地区开发了越来越多的地铁系统。人们普遍认为,地铁系统所带来的流动性和可达性的改善会作为附近房地产资产的财务溢价而被资本化。本研究以韩国大都市光州为案例,对这一推测进行了实证研究。研究发现,在 2010 年代中期,该研究地点的地铁系统对房价产生了负面经济影响;然而,随着时间的推移,尽管地铁没有经历实际的扩建或运营变化,但这一迹象已经发生了变化。这表明,地铁系统对经济的影响并不一定是积极的或一成不变的。我们研究了各种当地情况,以解释标志的变化。我们的研究采用了机器学习算法来精确解决数据集固有的非线性问题,并利用 SHapley Additive exPlanation 量化了住房因素在房价评估中的重要性。我们还采用了一系列享乐主义定价模型来确定靠近地铁线对不同年份房价的影响。2010 年代后期的主要变化,包括地铁系统和地方政治在交通模式中所占比例的增加,应该会使即将延伸的地铁网络的潜在效益得到广泛而充分的发挥。我们的研究结果有助于理解不断发展的交通基础设施对房价的经济影响机制。
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引用次数: 0
A behavioral micro simulation case study: Distribution center location 行为微观模拟案例研究配送中心选址
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-29 DOI: 10.1016/j.rtbm.2024.101193
Sofía Pérez-Guzmán , Abdelrahman Ismael , Julia C. Amaral , José Holguín-Veras

The potential negative externalities that can be produced by urban freight transportation make it critical to investigate the impact of urban freight and land use-related decisions on energy efficiency, congestion, and emissions. To advance such investigation, the authors developed a Behavioral Microsimulation Software (BMS) that simulates freight vehicle tours generated in a study area. At the most general level, the BMS provides aggregate performance metrics. At the detailed level, it outputs the freight vehicle tours and their corresponding characteristics. This study sheds light on the impact of the location of logistic facilities on the delivery operation to businesses in metropolitan areas. Thus, the goal of this research is to quantify the impacts of three scenarios in a metropolitan area: (i) location of a new distribution center in the outskirts, (ii) location of a new distribution center in the core, (iii) relocation of an existing distribution center from the outskirts to the core. The impacts discussed are vehicle miles traveled, deliveries per tour, and the number of tours. The authors developed a case study on the New York State Capital Region (USA). The results indicate a reduction in total vehicle miles traveled when locating distribution centers closer to the area's urban core, where demand is concentrated, compared to when located in the outskirts.

城市货运可能产生负面外部效应,因此调查城市货运和土地使用相关决策对能源效率、拥堵和排放的影响至关重要。为推进此类调查,作者开发了一个行为微观模拟软件(BMS),模拟研究区域内产生的货运车辆旅行。在最一般的层面上,BMS 提供总体性能指标。在详细层面上,它输出货运车辆游览及其相应特征。这项研究揭示了物流设施的位置对大都市地区企业配送业务的影响。因此,本研究的目标是量化大都会地区三种情况的影响:(i) 在郊区新建配送中心,(ii) 在核心区新建配送中心,(iii) 将现有配送中心从郊区迁至核心区。讨论的影响包括车辆行驶里程、每次巡回的交付量和巡回次数。作者对纽约州首都地区(美国)进行了案例研究。研究结果表明,与位于郊区的配送中心相比,将配送中心设在需求集中的城市核心区附近可减少车辆行驶的总里程数。
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引用次数: 0
Eco? No, Ego-scooters: Steering towards time-saving trails in urban mobility 生态?不,是自我代步车:在城市交通中开辟节省时间的道路
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-28 DOI: 10.1016/j.rtbm.2024.101190
Mustafa Mert Fil , Taşkın Dirsehan

As cities worldwide face escalating urban congestion and environmental challenges, electric scooters (e-scooters) emerge as a sustainable micromobility solution. This study investigates e-scooter adoption in Türkiye, an emerging economy, to delineate how motivations in such contexts diverge from those in advanced economies. Through a survey of 204 e-scooter users, we dissect the motivations driving both the adoption and continued use of e-scooters, focusing on the interplay between environmental consciousness and practical benefits. Unlike assumptions that might be drawn from advanced economies, our findings indicate that environmental motivations, though significant in global sustainable mobility discourse, do not serve as primary incentives for e-scooter adoption in Türkiye. The research reveals a pronounced preference for immediate, tangible benefits over environmental considerations, suggesting a distinct set of priorities in emerging economies. This insight challenges the one-size-fits-all approach to promoting micromobility and underscores the need for urban mobility policies and strategies to resonate with the specific preferences and daily realities of users in different economic contexts. By highlighting the crucial role of practical advantages in fostering micromobility adoption and sustained use in emerging economies, the study advocates for a tailored approach to advancing sustainable urban mobility.

随着全球城市面临日益严重的城市拥堵和环境挑战,电动滑板车(e-scooters)作为一种可持续的微型交通解决方案应运而生。本研究调查了新兴经济体土耳其采用电动滑板车的情况,以了解在这种情况下,人们使用电动滑板车的动机与发达经济体的动机有何不同。通过对 204 名电动摩托车用户的调查,我们剖析了推动采用和继续使用电动摩托车的动机,重点关注环保意识和实际利益之间的相互作用。与先进经济体的假设不同,我们的研究结果表明,尽管环保动机在全球可持续交通论述中具有重要意义,但在土耳其,它并不是采用电动摩托车的主要动机。研究显示,相对于环境因素,人们更倾向于眼前的实际利益,这表明新兴经济体有一套独特的优先考虑因素。这一洞察力对 "一刀切 "式的微型交通推广方法提出了挑战,并强调了城市交通政策和战略需要与不同经济环境下用户的具体偏好和日常现实产生共鸣。通过强调实际优势在促进新兴经济体采用和持续使用微移动性方面的关键作用,本研究主张采用量身定制的方法来推进可持续城市交通。
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引用次数: 0
How to design a sustainable last-mile delivery and returns business model from E-Customers' expectations perspective? 如何从电子客户的期望角度设计可持续的最后一英里配送和退货业务模式?
IF 4.1 2区 工程技术 Q2 BUSINESS Pub Date : 2024-08-28 DOI: 10.1016/j.rtbm.2024.101194
Maja Kiba-Janiak , Katarzyna Cheba , Magdalena Mucowska , Leise Kelli de Oliveira , Maja Piecyk , Pietro Evangelista , Günter Prockl , Jagienka Rześny-Cieplińska

The paper aims to identify the most preferred business models for sustainable last-mile delivery among e-customers and to evaluate their impact on the environment, economics, and society. To achieve this purpose, the authors conducted a survey and applied conjoint analysis, the Delphi method, and the MCDM: Promethee-Gaia. The research shows that price is the most significant factor for e-customers when choosing a delivery method. However, experts did not consider the business models for last-mile delivery and return preferred by e-customers sustainable. These models create value for customers but not for the urban community at large. The research shows a business model for last-mile delivery that can offer a compromise between creating value for e-customers and co-creating value for the city. The results offer valuable guidelines for both courier companies and local governments.

本文旨在确定电子客户最喜欢的可持续最后一英里配送商业模式,并评估其对环境、经济和社会的影响。为此,作者进行了一项调查,并应用了联合分析法、德尔菲法和多重强迫性思维模型:Promethee-Gaia。研究表明,价格是电子客户选择交付方式时最重要的因素。然而,专家们并不认为电子顾客偏好的最后一英里配送和退货商业模式是可持续的。这些模式为客户创造了价值,但没有为整个城市社区创造价值。研究表明,最后一英里配送的商业模式可以在为电子顾客创造价值和为城市共同创造价值之间找到折中方案。研究结果为快递公司和地方政府提供了有价值的指导。
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Research in Transportation Business and Management
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