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Environmental sustainability practices and strategies in the rural tourism and hospitality sector: a systematic literature review and suggestions for future research 农村旅游和酒店业的环境可持续性做法和战略:系统的文献综述和对未来研究的建议
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-01-01 DOI: 10.1080/15022250.2023.2174179
A. Madanaguli, A. Dhir, Rojers P. Joseph, N. Albishri, Shalini Srivastava
ABSTRACT Environmental sustainability in the rural tourism and hospitality (hereafter abbreviated RT) sector has received increased attention in the last decade. Although several reviews have examined sustainable tourism, a dedicated review of environmental sustainability initiatives in the RT sector is absent. To address this gap, we present a systematic literature review of 100 research articles addressing RT and environmental sustainability from 39 journals. The review indicates that this area is growing and primed for further research. We present three main contributions. First, we identify different stakeholders of RT environmental sustainability. Second, we summarize the driving and barrier roles of each stakeholder in environmentally sustainable RT. Third, we present the benefits of environmentally sustainable RT. We observe the pivotal roles played by entrepreneurs, community, tourists, and policymakers in the development of environmentally sustainable RT but note that stakeholders like corporations, non-governmental organizations, and media have received little or no attention. Based on the gaps we identified, we outline five suggestions for future research in the area and present for each a variety of possible research questions. We then summarize our findings into a RT environmental sustainability framework and discuss the academic, practical, and policy implications of the study.
摘要在过去十年中,乡村旅游和酒店业(以下简称RT)的环境可持续性越来越受到关注。尽管有几次审查审查了可持续旅游业,但没有专门审查RT部门的环境可持续性举措。为了解决这一差距,我们对来自39种期刊的100篇关于RT和环境可持续性的研究文章进行了系统的文献综述。该综述表明,这一领域正在发展,并为进一步研究做好了准备。我们提出三个主要贡献。首先,我们确定RT环境可持续性的不同利益相关者。其次,我们总结了每个利益相关者在环境可持续RT中的驱动和障碍作用。第三,我们介绍了环境可持续RT的好处。我们观察到企业家、社区、游客和政策制定者在发展环境可持续RT方面发挥的关键作用,但注意到,媒体很少或根本没有受到关注。根据我们发现的差距,我们概述了该领域未来研究的五条建议,并为每一条建议提出了各种可能的研究问题。然后,我们将我们的研究结果总结到RT环境可持续性框架中,并讨论该研究的学术、实践和政策意义。
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引用次数: 3
Environmental sustainability in restaurants. A systematic review and future research agenda on restaurant adoption of green practices 餐馆的环境可持续性。餐厅采用绿色实践的系统回顾和未来研究议程
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-10-20 DOI: 10.1080/15022250.2022.2134203
A. Madanaguli, A. Dhir, Puneet Kaur, Shalini Srivastava, Gurmeet Singh
ABSTRACT The adverse impact that restaurants have on the environment has received widespread attention in the last decade from both practice and academia. The current study aims to find, catalog, and synthesize the research body addressing green issues in the restaurant industry. We utilize the systematic literature review method to identify and analyze 68 research articles addressing environmental unsustainability problems in the restaurant industry. The research profile identifies the time trends of publication, key journals, countries studied, methods used, and restaurant types discussed in these studies. The results indicate that green restaurant research has grown exponentially recently and is now past its infancy. Through a detailed qualitative content analysis, we uncover five key thematic foci: stakeholders and their roles, sources of environmental unsustainability, green initiatives adopted by restaurants to address environmental unsustainability, outcomes of adopting green practices, and various ways of measuring greening practices. Research limitations and gaps of each of the themes are presented, with potential future research questions proposed for each gap. We then summarize the results of our review in a green restaurant ecosystem research framework.
摘要近十年来,餐饮业对环境的不良影响受到了实务界和学术界的广泛关注。目前的研究旨在寻找、编目和综合解决餐饮业绿色问题的研究机构。我们使用系统的文献综述方法来识别和分析68篇关于餐饮业环境不可持续性问题的研究文章。研究概况确定了出版的时间趋势、主要期刊、研究的国家、使用的方法以及这些研究中讨论的餐厅类型。研究结果表明,绿色餐厅的研究最近呈指数级增长,现在已经过了萌芽阶段。通过详细的定性内容分析,我们揭示了五个关键的主题焦点:利益相关者及其角色、环境不可持续性的来源、餐馆为解决环境不可持续问题而采取的绿色举措、采用绿色做法的结果以及衡量绿化做法的各种方法。介绍了每个主题的研究局限性和差距,并针对每个差距提出了未来潜在的研究问题。然后,我们在绿色餐厅生态系统研究框架中总结了我们的综述结果。
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引用次数: 4
Emerging post-Arctic tourism in the age of Anthropocene: case Finnish Lapland 人类世时代新兴的后北极旅游业:以芬兰拉普兰为例
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-10-17 DOI: 10.1080/15022250.2022.2134204
Alix Varnajot, J. Saarinen
ABSTRACT Climate change is often considered as a looming apocalypse in the media and its impacts on the cryosphere are increasingly visible in the Arctic region. This apocalyptic future of the Arctic relates to a set of narratives associated with the Anthropocene, wherein snowy landscapes, glaciers and polar bears have disappeared. This has led to a trend called last chance tourism, which has become an evolving economic opportunity for tourism operators and local communities. In this conceptual article we propose an alternative vision for Arctic tourism development referred to as “post-Arctic tourism”. In order to illustrate the idea, we utilize Finnish Lapland (Arctic Finland) as an example based on existing literature. It is argued that post-Arctic tourism may be based on so-called dark tourism practices if the used and circulated hegemonic representations of the Arctic remain locked in cryospheric- and traditional winter-based imaginaries. This scenario is supported by a social spatialization process called “Arctification”, associated with active attempts to maintain the cryospheric gaze. It is therefore critical for tourism businesses, regions and tourism-dependent communities to rethink and re-invent their Arctic narratives, through “de-Arctification” strategies, allowing for a plurality of tomorrows and for Arctic tourism to become more sustainable and ethical.
摘要气候变化经常被媒体视为迫在眉睫的世界末日,其对冰冻圈的影响在北极地区越来越明显。北极世界末日的未来与人类世的一系列叙事有关,在人类世,雪景、冰川和北极熊都消失了。这导致了一种名为“最后机会旅游”的趋势,这已成为旅游运营商和当地社区不断发展的经济机会。在这篇概念性文章中,我们提出了一个北极旅游业发展的替代愿景,称为“后北极旅游”。为了说明这一观点,我们在现有文献的基础上,以芬兰拉普兰(北极芬兰)为例。有人认为,如果过去和流传的北极霸权形象仍然停留在冰冻圈和传统的冬季想象中,那么后北极旅游业可能是基于所谓的黑暗旅游实践。这种情况得到了一个称为“Arcfication”的社会空间化过程的支持,该过程与保持冰冻层凝视的积极尝试有关。因此,至关重要的是,旅游企业、地区和依赖旅游业的社区要通过“去北极化”战略,重新思考和发明他们的北极叙事,让未来更加美好,让北极旅游业变得更加可持续和合乎道德。
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引用次数: 4
Internal crisis communication and Nordic leadership: the importance of transparent and participative communication in times of crisis 内部危机沟通与北欧领导:危机时期透明和参与性沟通的重要性
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-09-14 DOI: 10.1080/15022250.2022.2123038
Veera Emilia Haavisto, Tone Therese Linge
ABSTRACT This multiple case study investigates internal crisis communication in Finnish and Norwegian hotels and restaurants during the COVID-19 pandemic, contributing a Nordic leadership perspective to the research area. Due to the exploratory nature of the study, a qualitative research design was chosen, and 16 semi-structured interviews were conducted with hospitality leaders, middle managers, and employees. The multilevel analysis revealed that existing internal communication practices were challenged due to the urgency and uncertainty of the crisis. The findings show that managerial transparency and presence facilitated sensemaking processes and contributed to trust in the managers. Yet, limited autonomy among middle managers and lack of employee consultation when communicating about decision-making indicated a conflict between internal crisis communication and aspects of Nordic leadership such as cooperation, consensus-seeking, and delegation of responsibility. However, the findings suggest that the openness and transparency of Nordic leadership prevailed in the crisis and contributed to managerial learning and solution-finding through crisis communication and management. Furthermore, leaders should find a balance between control and participation when communicating about internal decision-making during a crisis. We conclude that transparency and participative communication are essential when striving for effective internal crisis communication, facilitating employees’ sensemaking, and building trust relationships during a crisis.
摘要本多案例研究调查了新冠肺炎大流行期间芬兰和挪威酒店和餐厅的内部危机沟通,为研究领域提供了北欧领导力视角。由于该研究具有探索性,因此选择了定性研究设计,并对酒店领导、中层管理人员和员工进行了16次半结构化访谈。多层次分析显示,由于危机的紧迫性和不确定性,现有的内部沟通做法受到了挑战。研究结果表明,管理层的透明度和存在促进了感知过程,并有助于增强对管理者的信任。然而,中层管理人员的自主权有限,在沟通决策时缺乏员工咨询,这表明内部危机沟通与北欧领导层的合作、寻求共识和责任委派等方面存在冲突。然而,调查结果表明,北欧领导层的公开性和透明度在危机中占主导地位,并通过危机沟通和管理促进了管理层的学习和解决方案的找到。此外,领导人在危机期间就内部决策进行沟通时,应在控制和参与之间找到平衡。我们得出的结论是,在危机期间,当努力进行有效的内部危机沟通、促进员工的感知和建立信任关系时,透明度和参与式沟通至关重要。
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引用次数: 2
Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction 引导式讨论还是沉浸式游戏?遗址景区现场展示平台对游客满意度的影响
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-08-30 DOI: 10.1080/15022250.2022.2112416
Clarissa Santoso, O. Gjerald
ABSTRACT Extensive research has been conducted on visitor experience and visitor satisfaction at tourist attractions. Few studies have addressed the influence of different types of on-site factors on visitor satisfaction at heritage sites. This study combined observation, in-depth interview, and a survey to examine the underlying factors of visitors’ perceptions of on-site attributes and their effects on overall visitor satisfaction while considering the influence of visitors’ interest and visitor type at Iron Age Farm in Stavanger, Norway. The findings suggest four sub-categories of visitors’ perceptions of the presentation platform (technology, immersive play, guided discussion, and autonomy), in addition to one support service platform category. Guided discussion, autonomy orientation, and support service platforms have a significant influence on visitor satisfaction. The findings suggest that visitors’ perceptions of the on-site factors do not differ significantly by visitors’ interest or type. The results only partly confirmed previous research and provided a different perspective on the role of on-site presentation attributes in heritage attractions. Knowledge of presentation platforms can function as a practical framework to analyze heritage sites based on visitors’ experiences and expectations.
摘要针对旅游景点的游客体验和游客满意度进行了广泛的研究。很少有研究涉及不同类型的现场因素对文物遗址游客满意度的影响。本研究结合观察法、深度访谈法和问卷调查法,在考虑游客兴趣和游客类型对挪威斯塔万格铁器时代农场的影响的同时,考察了游客对现场属性感知的潜在因素及其对整体游客满意度的影响。研究结果表明,除了一个支持服务平台类别外,参观者对演示平台的看法还分为四个子类别(技术、沉浸式游戏、引导讨论和自主性)。引导讨论、自主导向和支持服务平台对游客满意度有显著影响。研究结果表明,游客对现场因素的感知并没有因游客的兴趣或类型而有显著差异。研究结果只是部分证实了之前的研究,并为遗址景点的现场呈现属性的作用提供了不同的视角。展示平台的知识可以作为一个实用的框架,根据游客的经验和期望来分析遗产地。
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引用次数: 0
The spatial distribution of gourmet restaurants 美食餐厅的空间分布
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-08-21 DOI: 10.1080/15022250.2022.2112412
U. Walter, D. Müller, Annica Långvall
ABSTRACT Restaurants provide arenas for tourists and locals to experience local food and gastronomy. However, the distribution of high-end restaurants is uneven, and a question is thus what characterizes the places where gourmet restaurants establish. The purpose of this article is to analyze the spatial distribution of gourmet restaurants in Sweden by identifying characteristics of places that attract gourmet restaurants. Innovation diffusion is used to explain the recent development of gourmet restaurants’ geographical distribution. Empirically, the paper presents a geographical information system (GIS)-based analysis of the locations of gourmet restaurants in Sweden that were listed in the restaurant guide White Guide (whiteguide.se) during the period 2005–2016. Descriptive statistical methods are used to analyze the spatial distribution of gourmet restaurants in relation to a range of socioeconomic variables representing place characteristics. Results show that restaurants are increasingly found all over the country, although urban areas and tourism destinations dominate in growth. Furthermore, the presence of food processing industries coincides with gourmet restaurants’ geography. The conclusion that there is a relationship between food processing companies and gourmet restaurants suggests a need for further research on restaurants’ use of local food products and consequences this has on local and regional development.
摘要餐厅为游客和当地人提供了体验当地美食的场所。然而,高端餐厅的分布并不均衡,因此,一个问题是美食餐厅所在地的特点是什么。本文的目的是通过识别吸引美食餐厅的地方的特征来分析瑞典美食餐厅的空间分布。创新扩散被用来解释美食餐厅地理分布的最新发展。根据经验,本文对2005-2006年期间《白色指南》(whiteguide.se)中列出的瑞典美食餐厅的位置进行了基于地理信息系统(GIS)的分析。描述性统计方法用于分析美食餐厅的空间分布与代表场所特征的一系列社会经济变量的关系。结果显示,尽管城市地区和旅游目的地在增长中占主导地位,但全国各地的餐馆越来越多。此外,食品加工行业的存在与美食餐厅的地理位置相吻合。食品加工公司和美食餐厅之间存在关系的结论表明,有必要进一步研究餐厅对当地食品的使用及其对当地和区域发展的影响。
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引用次数: 4
The role of online travel reviews in evolving tourists’ perceived destination image 在线旅游评论在游客感知目的地形象演变中的作用
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-08-19 DOI: 10.1080/15022250.2022.2112414
Xinxin Guo, J. Pesonen
ABSTRACT Online travel reviews play a vital role in the formation of a destination image. However, the mechanism of how that happens is still relatively unknown. Drawing on the elaboration likelihood model and the cognitive–affective-conative model of destination image, this study aims to explore the impact of specific travel review attributes on cognitive, affective, and conative images through the central route and the peripheral route of persuasion. An experiment design survey with four scenarios (i.e. concrete vs. abstract × 5-star rating vs. 1-star rating) was applied in this study. A total of 1,305 Chinese participants were involved in this experiment, and compared their perception of Santa Claus Village, Finland, before and after reading different scenarios’ travel reviews. The results reveal that high rating reviews change cognitive image much more than low rating reviews. Low rating reviews have a large impact on the affective image. Under the high rating scenario, the concrete travel review improves the destination image more than the abstract travel review. Under the low rating scenario, the deterioration of abstract travel review on destination image is larger than concrete travel review. Moreover, both the central and peripheral cues of travel reviews affect tourist destination image formation.
摘要在线旅游评论在目的地形象的形成中起着至关重要的作用。然而,这种情况是如何发生的机制仍然相对未知。本研究利用目的地形象的阐述可能性模型和认知-情感推理模型,通过说服的中心路径和外围路径,探讨特定旅行评论属性对认知、情感和推理形象的影响。实验设计调查有四种场景(即具体与抽象 × 五星评级与一星评级)。共有1305名中国参与者参与了这项实验,并比较了他们在阅读不同场景的旅行评论前后对芬兰圣诞老人村的看法。研究结果表明,高评价比低评价更能改变认知形象。低评价对情感形象有很大影响。在高评分场景下,具体的旅行评论比抽象的旅行评论更能改善目的地形象。在低评级情景下,抽象旅行评论对目的地形象的恶化程度大于具体旅行评论。此外,旅游评论的中心线索和外围线索都会影响旅游目的地形象的形成。
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引用次数: 8
Offline tourism: digital and screen ambivalence in Norwegian mountain huts with no internet access 线下旅游:没有互联网接入的挪威山间小屋的数字和屏幕矛盾心理
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-05-12 DOI: 10.1080/15022250.2022.2070540
Trine Syvertsen
ABSTRACT Digitalisation is a major transformative factor in tourism, yet studies show that holidaymakers are ambivalent about smartphone and Internet use. This study explores screen and digital ambivalence in nature-based tourism in and around the huts and routes of the Norwegian Trekking Association. While digital ambivalence describes ambiguous sentiments over being constantly connected, screen ambivalence covers mixed feelings regarding the presence of smartphones and screens. Methodologically, this qualitative study combined observations at 3 offline sites with an analysis of 30 field dialogues. The study found that hikers were highly aware of the positive and negative functions of digital media. Offline tourism may intensify the experience of taking a break, realising what tourists perceive to be the true nature of friluftsliv [outdoor life], heighten the sense of adventure and self-reliance. However, tensions concerning safety, missing social communication, and obstacles to posting on social media were also evident. This study contributes to the limited research on digital disconnection and offers new insights into the experiential qualities of offline holidays. Few studies have mapped tourist experiences in specific offline sites, and this study contributes to nature-based tourism research by showing how local norms mitigate tensions and nudge hikers towards positive interpretations of being digital-free.
摘要数字化是旅游业的一个主要变革因素,但研究表明,度假者对智能手机和互联网的使用持矛盾态度。这项研究探讨了挪威徒步旅行协会的小屋和路线及其周围的自然旅游中的屏幕和数字矛盾心理。虽然数字矛盾心理描述了对不断连接的模糊情绪,但屏幕矛盾心理涵盖了对智能手机和屏幕存在的复杂情绪。在方法上,这项定性研究结合了3个离线站点的观察结果和对30场实地对话的分析。研究发现,徒步旅行者高度意识到数字媒体的积极和消极功能。线下旅游可能会强化休息的体验,意识到游客所认为的户外生活的真实本质,增强冒险感和自立感。然而,安全方面的紧张局势、社交交流缺失以及在社交媒体上发帖的障碍也很明显。这项研究有助于对数字断开的有限研究,并为线下度假的体验品质提供了新的见解。很少有研究绘制出特定线下景点的游客体验图,这项研究通过展示当地规范如何缓解紧张局势,并推动徒步旅行者对数字自由做出积极解释,为基于自然的旅游研究做出了贡献。
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引用次数: 6
Exploring the use of public participation GIS in transportation planning for tourism at a Nordic destination 探索公众参与GIS在北欧旅游目的地交通规划中的应用
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-05-04 DOI: 10.1080/15022250.2022.2070541
Beatrice Waleghwa, Tobias Heldt
ABSTRACT The purpose of this paper is to showcase how Public Participation Geographic Information Systems (PPGIS) can be used to assist in collecting data of relevance for planning at a tourism destination in general and, specifically how PPGIS data can assist in the early stages of transportation planning. In this paper, we report on a PPGIS study in Sälenfjällen, the largest ski tourism destination in Sweden. Our analysis uses data from 162 visitors sampled on-site using online and paper-based questionnaires containing survey questions and mapping tasks. We use the survey and mapped results from Sälenfjällen to discuss the opportunities and challenges of using PGGIS for this planning purpose. We conclude that, despite of various challenges like low response rates and sampling issues, PPGIS provides the possibility to collect rich information in terms of survey results and mapped values. This is important in understanding a transportation challenge at the early stages of planning, namely the initiation stage. Our study adds to a growing literature exploring the use of PPGIS in the field of tourism and recreation. To the best of our knowledge, ours is the first to use this approach in a tourism-transport context in a Nordic destination.
摘要本文旨在展示公众参与地理信息系统(PPGIS)如何帮助收集与旅游目的地规划相关的数据,特别是PPGIS数据如何帮助交通规划的早期阶段。在本文中,我们报道了瑞典最大的滑雪旅游目的地Sälenfjällen的PPGIS研究。我们的分析使用了162名游客的数据,这些游客使用在线和纸质问卷进行现场抽样,问卷中包含调查问题和绘图任务。我们使用Sälenfjällen的调查和地图结果来讨论将PGGIS用于这一规划目的的机遇和挑战。我们得出的结论是,尽管存在低响应率和抽样问题等各种挑战,但PPGIS提供了收集调查结果和映射值方面丰富信息的可能性。这对于在规划的早期阶段,即启动阶段理解交通挑战非常重要。我们的研究为探索PPGIS在旅游和娱乐领域的应用增加了越来越多的文献。据我们所知,我们是第一个在北欧目的地的旅游运输环境中使用这种方法的公司。
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引用次数: 2
Exploring relative resilience of Airbnb and hotel industry to risks and external shocks 探索Airbnb和酒店业对风险和外部冲击的相对弹性
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2022-04-04 DOI: 10.1080/15022250.2022.2059563
Marcos Medeiros, Jinghua Xie, D. Severt
ABSTRACT Using Airbnb and hotel data from the Nordic and American markets, the purpose of this study is to investigate the relative resilience of Airbnb and the hotel industry against risks and external shocks by comparing key hotel and Airbnb industry indicators (i.e. occupancy, ADR, and RevPAR) at two points during the global pandemic of COVID-19. The study results confirmed that the key industry indicators revealed diminished relative effects in Airbnb performance indicators during the pandemic. This is explained by the Airbnb's ability to quickly adjust supply schedules in response to external shocks in the pandemic. The results suggest compared to the hotel industry, Airbnb is more resilient to potential external shocks from demand or/and supply arising from risks, including economic crises or natural disasters. The study increases the importance for the hotel industry to project and simulate their relative resilience as compared to Airbnb or similar competitors, as it may give way to enhanced strategies allowing for innovative adjustments to lower the total impact of various shocks. Furthermore, the study gives rise to the need for more specific research on resilience, allowing for the potential mitigation of risk across housing sectors during crises.
摘要本研究利用来自北欧和美国市场的Airbnb和酒店数据,通过比较新冠肺炎全球大流行期间两个点的酒店和Airbnb行业关键指标(即入住率、ADR和RevPAR),研究Airbnb及酒店业对风险和外部冲击的相对弹性。研究结果证实,关键行业指标显示,在疫情期间,Airbnb业绩指标的相对影响有所减弱。这可以解释为爱彼迎能够快速调整供应时间表,以应对疫情中的外部冲击。研究结果表明,与酒店业相比,爱彼迎更能抵御风险(包括经济危机或自然灾害)带来的需求或/和供应的潜在外部冲击。与Airbnb或类似竞争对手相比,这项研究增加了酒店业预测和模拟其相对弹性的重要性,因为它可能会让位于增强的战略,允许进行创新调整,以降低各种冲击的总体影响。此外,这项研究提出了对复原力进行更具体研究的必要性,从而有可能在危机期间缓解住房部门的风险。
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引用次数: 11
期刊
Scandinavian Journal of Hospitality and Tourism
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