Pub Date : 2023-10-19DOI: 10.1080/15022250.2023.2272167
Kajsa Hult, Jack Lainpelto, Ute Walter, Inger M. Jonsson
The need for competent hospitality workers is significant for the sustainable development of the restaurant industry. However, with the recurring challenges of recruiting and retaining a competent workforce, there is a need to understand how employers portray and communicate hospitality work in the recruitment process. Therefore, this study examines how employers construct the image of the hospitality worker, by analyzing what job advertisements signal and communicate to the applicants. Through thematic analysis of 100 job advertisements in Sweden, we found that the ideal hospitality worker is an individualized team player with occupational passion. This means that social capacities and commitment to hospitality and gastronomy, factors that are difficult to measure, are of relevance to gaining employment. Additionally, by asking for social capacities, the distance between work and leisure is diminished and the employee is constructed as a commodity for the purpose of improving service. In contrast to the common image that hospitality work is work that anyone could do, we conclude that the qualifications for becoming a hospitality worker in the restaurant industry are fairly complex.
{"title":"Constructing the hospitality superstar in restaurant dining rooms","authors":"Kajsa Hult, Jack Lainpelto, Ute Walter, Inger M. Jonsson","doi":"10.1080/15022250.2023.2272167","DOIUrl":"https://doi.org/10.1080/15022250.2023.2272167","url":null,"abstract":"The need for competent hospitality workers is significant for the sustainable development of the restaurant industry. However, with the recurring challenges of recruiting and retaining a competent workforce, there is a need to understand how employers portray and communicate hospitality work in the recruitment process. Therefore, this study examines how employers construct the image of the hospitality worker, by analyzing what job advertisements signal and communicate to the applicants. Through thematic analysis of 100 job advertisements in Sweden, we found that the ideal hospitality worker is an individualized team player with occupational passion. This means that social capacities and commitment to hospitality and gastronomy, factors that are difficult to measure, are of relevance to gaining employment. Additionally, by asking for social capacities, the distance between work and leisure is diminished and the employee is constructed as a commodity for the purpose of improving service. In contrast to the common image that hospitality work is work that anyone could do, we conclude that the qualifications for becoming a hospitality worker in the restaurant industry are fairly complex.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135778419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-25DOI: 10.1080/15022250.2023.2259345
Huseyin Arasli, Mehmet Bahri Saydam, Kaveh Jafari, Furkan Arasli
ABSTRACTUser-generated online content can be an alternative data source for investigating airport perceived service quality, which effectively accompaniments as well as cross-validates the traditional service quality questionnaires. This research aims to identify the main themes shared in online reviews by airport passengers, then, distinguish key concepts for passengers’ distractors as well as enhancers of passenger satisfaction. The research uses mixed methods, qualitative (i.e. narratives) and quantitative (i.e. computer) approaches, to investigate the main components of passengers’ airport experiences in the top five largest Scandinavian airports.A content analysis of 704 passenger’s reviews shared on an online content through web site was implemented to identify key themes as well as satisfiers/dissatisfiers regarding airports’ service perception. The analyses demonstrated nine themes in descriptions of airport travel experiences. These are “staff”, “immigration”, “gate”, “shops”, “terminal”, “lounge”, “luggage”, “screen” and “restaurants”. The outcomes of this research posit beneficial insights into airport passengers’ overall experiences according to social media platform information and facilitate the identification of the main themes linked with distractors and enhancers.KEYWORDS: Service qualityonline reviewnordic airportspassenger perceptionairline industry Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Nordic Airports’ service quality attributes: themes in online reviews","authors":"Huseyin Arasli, Mehmet Bahri Saydam, Kaveh Jafari, Furkan Arasli","doi":"10.1080/15022250.2023.2259345","DOIUrl":"https://doi.org/10.1080/15022250.2023.2259345","url":null,"abstract":"ABSTRACTUser-generated online content can be an alternative data source for investigating airport perceived service quality, which effectively accompaniments as well as cross-validates the traditional service quality questionnaires. This research aims to identify the main themes shared in online reviews by airport passengers, then, distinguish key concepts for passengers’ distractors as well as enhancers of passenger satisfaction. The research uses mixed methods, qualitative (i.e. narratives) and quantitative (i.e. computer) approaches, to investigate the main components of passengers’ airport experiences in the top five largest Scandinavian airports.A content analysis of 704 passenger’s reviews shared on an online content through web site was implemented to identify key themes as well as satisfiers/dissatisfiers regarding airports’ service perception. The analyses demonstrated nine themes in descriptions of airport travel experiences. These are “staff”, “immigration”, “gate”, “shops”, “terminal”, “lounge”, “luggage”, “screen” and “restaurants”. The outcomes of this research posit beneficial insights into airport passengers’ overall experiences according to social media platform information and facilitate the identification of the main themes linked with distractors and enhancers.KEYWORDS: Service qualityonline reviewnordic airportspassenger perceptionairline industry Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135815215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-19DOI: 10.1080/15022250.2023.2256698
Aarni Tuomi, Elina Moreira Kares, Husna Zainal Abidin
Physiological and psychological constraints, e.g. increased risk of serious illness or loneliness imposed by mobility restrictions, make older adults one of the hardest hit tourist segments amidst during and after COVID-19. Older adults play a particularly important role as consumers of cultural tourism services. To mitigate for lack of in-situ cultural tourism experiences, many service providers have moved their offerings to a digital format, from virtual museum tours to livestreamed concerts. However, previous research suggests that older adults may not be as agile users of digital technology as younger tourists, potentially making it difficult for them to partake in digital cultural tourism. To that end, this paper explores factors influencing older adults’ acceptance and use of digital technology to access and partake in digital cultural tourism experiences. An empirical study drawing on technology acceptance model (TAM) is conducted, whereby 357 Finnish older adults (aged 60+) are surveyed. Findings indicate that digital cultural tourism services are seen to complement in-situ cultural tourism experiences to some degree, but that challenges such as lack of feeling of community and interaction, technical constraints, as well as lack of information of available services limit adoption. Implications for tourism management are considered.
{"title":"Digital cultural tourism: older adults’ acceptance and use of digital cultural tourism services","authors":"Aarni Tuomi, Elina Moreira Kares, Husna Zainal Abidin","doi":"10.1080/15022250.2023.2256698","DOIUrl":"https://doi.org/10.1080/15022250.2023.2256698","url":null,"abstract":"Physiological and psychological constraints, e.g. increased risk of serious illness or loneliness imposed by mobility restrictions, make older adults one of the hardest hit tourist segments amidst during and after COVID-19. Older adults play a particularly important role as consumers of cultural tourism services. To mitigate for lack of in-situ cultural tourism experiences, many service providers have moved their offerings to a digital format, from virtual museum tours to livestreamed concerts. However, previous research suggests that older adults may not be as agile users of digital technology as younger tourists, potentially making it difficult for them to partake in digital cultural tourism. To that end, this paper explores factors influencing older adults’ acceptance and use of digital technology to access and partake in digital cultural tourism experiences. An empirical study drawing on technology acceptance model (TAM) is conducted, whereby 357 Finnish older adults (aged 60+) are surveyed. Findings indicate that digital cultural tourism services are seen to complement in-situ cultural tourism experiences to some degree, but that challenges such as lack of feeling of community and interaction, technical constraints, as well as lack of information of available services limit adoption. Implications for tourism management are considered.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135064141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-11DOI: 10.1080/15022250.2023.2233932
Edita Tverijonaite, Anna Dóra Sæþórsdóttir, Rannveig Ólafsdóttir, C. M. Hall
ABSTRACT The growing popularity of nature-based tourism means that the tourism industry is increasingly utilizing wilderness areas to provide visitor experiences. However, tourism activities negatively impact wilderness quality. Tourism service providers play an important role in shaping these impacts. Therefore, this study investigates their preferences regarding wilderness use and development. It focuses on the Icelandic Central Highlands, which contain some of Europe’s largest wildernesses and are an important venue for tourism. The relationship between participants’ preferences and environmental attitudes is also investigated, providing insights into the reasoning behind these preferences. For this study an online questionnaire was distributed among day tour providers and travel agencies operating in Iceland. The results revealed that the attitudes of over 87% of the participants were pro-environmental. Accordingly, most tourism service providers preferred basic tourism infrastructure in the Central Highlands, and they did not support further energy or road developments. However, their attitudes toward the Central Highlands National Park proposal were divergent despite the positive relationship with environmental attitudes. Concerns about regulations and access restrictions to the area played an important role in shaping the attitudes toward the national park proposal, demonstrating the importance of considering tourism stakeholders’ interests for ensuring their support for wilderness conservation.
{"title":"Wilderness: a resource or a sanctuary? Views of tourism service providers","authors":"Edita Tverijonaite, Anna Dóra Sæþórsdóttir, Rannveig Ólafsdóttir, C. M. Hall","doi":"10.1080/15022250.2023.2233932","DOIUrl":"https://doi.org/10.1080/15022250.2023.2233932","url":null,"abstract":"ABSTRACT The growing popularity of nature-based tourism means that the tourism industry is increasingly utilizing wilderness areas to provide visitor experiences. However, tourism activities negatively impact wilderness quality. Tourism service providers play an important role in shaping these impacts. Therefore, this study investigates their preferences regarding wilderness use and development. It focuses on the Icelandic Central Highlands, which contain some of Europe’s largest wildernesses and are an important venue for tourism. The relationship between participants’ preferences and environmental attitudes is also investigated, providing insights into the reasoning behind these preferences. For this study an online questionnaire was distributed among day tour providers and travel agencies operating in Iceland. The results revealed that the attitudes of over 87% of the participants were pro-environmental. Accordingly, most tourism service providers preferred basic tourism infrastructure in the Central Highlands, and they did not support further energy or road developments. However, their attitudes toward the Central Highlands National Park proposal were divergent despite the positive relationship with environmental attitudes. Concerns about regulations and access restrictions to the area played an important role in shaping the attitudes toward the national park proposal, demonstrating the importance of considering tourism stakeholders’ interests for ensuring their support for wilderness conservation.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44456934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-07DOI: 10.1080/15022250.2023.2231892
A. Eriksson, R. Pettersson, Sandra Wall-Reinius
ABSTRACT Jämtland in Northern Sweden is one of the most tourism and event-intense regions in the country. The rise in volume of events in alpine and subarctic nature environments, and the subsequent increase in participants, requires closer scrutiny of the environmental impacts. The region is characterised by mountains, forests and a sensitive ecological environment, and shared by several land users. With this study, we aim to gain in-depth knowledge of how environmental impacts are understood and valued in the regional assessment process for nature-based events and organised outdoor recreation. We analyse permit documents from the County Administrative Board of Jämtland from 2011 to 2020. The results show that most events were approved, and none were rejected solely due to environmental concerns. Assessments were instead balanced against other considerations, such as local development and economic gains. We argue that these priorities make nature a commercial arena for events, visitors and recreationists. This paper sheds light on human use and the associated environmental effects that further increase the pressure on nature. We end with managerial implications and propose that the permit process can be improved and integrated into spatial planning.
{"title":"Environmental concerns in nature-based events: the permit process for organised outdoor recreation and sport","authors":"A. Eriksson, R. Pettersson, Sandra Wall-Reinius","doi":"10.1080/15022250.2023.2231892","DOIUrl":"https://doi.org/10.1080/15022250.2023.2231892","url":null,"abstract":"ABSTRACT Jämtland in Northern Sweden is one of the most tourism and event-intense regions in the country. The rise in volume of events in alpine and subarctic nature environments, and the subsequent increase in participants, requires closer scrutiny of the environmental impacts. The region is characterised by mountains, forests and a sensitive ecological environment, and shared by several land users. With this study, we aim to gain in-depth knowledge of how environmental impacts are understood and valued in the regional assessment process for nature-based events and organised outdoor recreation. We analyse permit documents from the County Administrative Board of Jämtland from 2011 to 2020. The results show that most events were approved, and none were rejected solely due to environmental concerns. Assessments were instead balanced against other considerations, such as local development and economic gains. We argue that these priorities make nature a commercial arena for events, visitors and recreationists. This paper sheds light on human use and the associated environmental effects that further increase the pressure on nature. We end with managerial implications and propose that the permit process can be improved and integrated into spatial planning.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-07-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47290090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-06DOI: 10.1080/15022250.2023.2233486
J. Lind, Johanna Lindström
{"title":"Towards a framework for exploring indirect value of tourist attractions in place branding: the case of Tom Tits Experiment Science Center","authors":"J. Lind, Johanna Lindström","doi":"10.1080/15022250.2023.2233486","DOIUrl":"https://doi.org/10.1080/15022250.2023.2233486","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47328922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-27DOI: 10.1080/15022250.2023.2221214
A. Madanaguli, A. Dhir, Puneet Kaur, Shreya Mishra, Shalini Srivastava
ABSTRACT The study offers a comprehensive and critical systematic literature review (SLR) alongside an analysis of recent literature regarding the significance of corporate social responsibility (CSR) within the hotel industry.The study utilizes the SLR method to consolidate the relevant literature on CSR initiatives in the hotel industry context. Content analysis led to the identification of 100 pertinent studies, which contributed to the formation of diverse research themes, identification of research gaps, exploration of potential future research paths, and the creation of a research framework. The five thematic areas of research are the role of (1) employees in CSR initiatives, (2) customers in CSR initiatives, (3) CSR and business performance, (4) CSR and reporting, and (5) CSR and sustainability. The findings are synthesized into a hotel-based CSR research framework. By providing valuable insights on strengthening CSR in the hotel industry, this study is one of the first SLR study that focuses explicitly on CSR in hotels and will be valuable for both practitioners and researchers.
{"title":"A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector","authors":"A. Madanaguli, A. Dhir, Puneet Kaur, Shreya Mishra, Shalini Srivastava","doi":"10.1080/15022250.2023.2221214","DOIUrl":"https://doi.org/10.1080/15022250.2023.2221214","url":null,"abstract":"ABSTRACT The study offers a comprehensive and critical systematic literature review (SLR) alongside an analysis of recent literature regarding the significance of corporate social responsibility (CSR) within the hotel industry.The study utilizes the SLR method to consolidate the relevant literature on CSR initiatives in the hotel industry context. Content analysis led to the identification of 100 pertinent studies, which contributed to the formation of diverse research themes, identification of research gaps, exploration of potential future research paths, and the creation of a research framework. The five thematic areas of research are the role of (1) employees in CSR initiatives, (2) customers in CSR initiatives, (3) CSR and business performance, (4) CSR and reporting, and (5) CSR and sustainability. The findings are synthesized into a hotel-based CSR research framework. By providing valuable insights on strengthening CSR in the hotel industry, this study is one of the first SLR study that focuses explicitly on CSR in hotels and will be valuable for both practitioners and researchers.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43150418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-02DOI: 10.1080/15022250.2023.2199699
K. Heljakka, Juulia Räikkönen
{"title":"#Instadolls on staycation – doll dramas narrating popular culture tourism and regional development","authors":"K. Heljakka, Juulia Räikkönen","doi":"10.1080/15022250.2023.2199699","DOIUrl":"https://doi.org/10.1080/15022250.2023.2199699","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48089546","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-22DOI: 10.1080/15022250.2023.2202644
Kirstin Hallmann, A. Zehrer
{"title":"Interrelationships of landscapes, sportscapes and sport experiences in destinations","authors":"Kirstin Hallmann, A. Zehrer","doi":"10.1080/15022250.2023.2202644","DOIUrl":"https://doi.org/10.1080/15022250.2023.2202644","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43402701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.1080/15022250.2023.2174180
Rebecca Futtrup, K. Grunert
ABSTRACT Following the growth in the demand for organic food in many Western markets, restaurants are following up by using organic produce in their meal preparation. We conduct a study investigating the role of information on use of organic produce in consumers’ restaurant choice, and the role of a state-certified labelling scheme in this context, using the Danish Organic Cuisine Label (OCL) as an example. We conduct a preparatory focus group study to gain an initial understanding of the role of organic product in restaurant choice and of criteria when choosing restaurants in general. We then conduct a discrete choice experiment investigating the potential role of the use of organic ingredients for consumers’ choice of restaurants, and the role of a certified labelling scheme in such a choice. We find that the role of organics in restaurant choice is limited, as the use of organic ingredients is not linked to the hedonic aspects that consumers are found to put most weight on when selecting a restaurant. The role of the certified label is biggest for a small but very organic-oriented segment. Also, for a price conscious segment, the label was associated with quality, but also with higher prices.
{"title":"Does organic labelling affect restaurant choice? A study on the Danish Organic Cuisine Label","authors":"Rebecca Futtrup, K. Grunert","doi":"10.1080/15022250.2023.2174180","DOIUrl":"https://doi.org/10.1080/15022250.2023.2174180","url":null,"abstract":"ABSTRACT Following the growth in the demand for organic food in many Western markets, restaurants are following up by using organic produce in their meal preparation. We conduct a study investigating the role of information on use of organic produce in consumers’ restaurant choice, and the role of a state-certified labelling scheme in this context, using the Danish Organic Cuisine Label (OCL) as an example. We conduct a preparatory focus group study to gain an initial understanding of the role of organic product in restaurant choice and of criteria when choosing restaurants in general. We then conduct a discrete choice experiment investigating the potential role of the use of organic ingredients for consumers’ choice of restaurants, and the role of a certified labelling scheme in such a choice. We find that the role of organics in restaurant choice is limited, as the use of organic ingredients is not linked to the hedonic aspects that consumers are found to put most weight on when selecting a restaurant. The role of the certified label is biggest for a small but very organic-oriented segment. Also, for a price conscious segment, the label was associated with quality, but also with higher prices.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":null,"pages":null},"PeriodicalIF":3.6,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46736158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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