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Service providers’ perspective on the luxury tourist experience as a product 服务提供商对作为产品的豪华旅游体验的看法
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-06-23 DOI: 10.1080/15022250.2021.1946845
Riina Iloranta, R. Komppula
This study explores service providers’ perceptions of the luxury tourist experience as a product and its challenges in Finland. To examine the essence of this product, eleven narrative interviews with service providers were analyzed. The findings indicate that service providers facilitate prerequisites for a luxury experience based on the customer’s needs and motivations which may add meaningfulness. The aim is to make the customer feel special by recognizing the different value expectations of the customer. The Finnish luxury tourist experience aims to provide hedonic or eudaimonic wellbeing experiences, in which activities in nature and encounters with people create intrinsic customer value, and the customer’s active participation leads to experiential value. Furthermore, as the context of the experience is a non-commercial one where commercial aspects of the luxury product are combined with the experience, the possibility to gain prudential value may be present. The study suggests that the contemporary luxury tourist experience product can be based on different experiential value elements than those experiences enjoyed in traditional luxury destinations. Furthermore, the study supports the view that luxury services should be seen as a continuum.
本研究探讨了芬兰服务提供商对豪华旅游体验作为一种产品的看法及其面临的挑战。为了检验这个产品的本质,我们分析了11个服务提供商的叙述访谈。研究结果表明,服务提供商根据客户的需求和动机为奢侈品体验提供先决条件,这可能会增加奢侈品体验的意义。其目的是通过认识到客户的不同价值期望,使客户感到特别。芬兰的奢华旅游体验旨在提供享乐或幸福的体验,在这种体验中,大自然中的活动和与人的接触创造了内在的客户价值,客户的积极参与带来了体验价值。此外,由于体验的背景是非商业性的,奢侈品的商业方面与体验相结合,因此可能存在获得审慎价值的可能性。研究表明,当代豪华旅游体验产品可以基于不同的体验价值元素,而不是传统豪华目的地所享受的体验。此外,该研究支持了奢侈品服务应被视为一个连续体的观点。
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引用次数: 9
Megastar concerts in tourism: a study using mobile phone data 旅游业巨星演唱会:一项使用手机数据的研究
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-06-05 DOI: 10.1080/15022250.2021.1936625
Laura Altin, R. Ahas, Siiri Silm, Erki Saluveer
ABSTRACT Event tourism is a rapidly growing phenomenon. Increasing numbers of events are being attended by international travellers. In this paper, we use mobile positioning data (call detail records (CDR)) to focus on visits made to Estonia over the period 2006–2013. The aim is to compare the characteristics of visits to megastar concerts with visits to other events (entertainment events, festivals, and sporting events) and regular visits. The dataset consists of 853,013 visits by 497,038 visitors. The results show a correlation between the distance travelled by an individual and the likelihood of attending a megastar concert. Visitors to megastar concerts are more likely to come from neighbouring countries and to spend less time in a destination than visitors to other events or regular visitors. The geography of visits to megastar concerts differs from that of other types of visits; on average, visitors to megastar concerts travel less within Estonia than other groups of visitors. These results indicate that the hosting of this type of event helps to diversify the supply of tourism in Estonia. It is also clear that mobile positioning data are a valuable source in studies of event tourism.
活动旅游是一种快速发展的现象。国际游客参加的活动越来越多。在本文中,我们使用移动定位数据(呼叫详细记录(CDR))来关注2006-2013年期间对爱沙尼亚的访问。目的是将巨星音乐会的访问与其他活动(娱乐活动、节日和体育赛事)和定期访问的访问特征进行比较。该数据集由853013次访问和497038次访问组成。研究结果显示,个人旅行的距离与参加巨星演唱会的可能性之间存在相关性。与其他活动的游客或常客相比,参加巨星演唱会的游客更有可能来自邻国,在目的地停留的时间更少。巨星演唱会的访问地域不同于其他类型的访问;平均而言,参加巨星演唱会的游客在爱沙尼亚境内的旅行次数少于其他游客群体。这些结果表明,举办这类活动有助于爱沙尼亚旅游业供应的多样化。同样显而易见的是,移动定位数据在活动旅游研究中是一个有价值的来源。
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引用次数: 4
Exploring Circular economy in the hospitality industry: empirical evidence from Scandinavian hotel operators 探索酒店业的循环经济:来自斯堪的纳维亚酒店运营商的经验证据
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-05-27 DOI: 10.1080/15022250.2021.1921021
Fabrice Sorin, U. Sivarajah
ABSTRACT The circular economy is gaining momentum in corporate circles and European economic policies. However, its relevance and applicability to service dominated industries, such as tourism and hospitality, is poorly researched. This study investigates Scandinavian hotel operators’ understanding of the circular economy, its drivers, enablers, barriers, and value creation potential. This exploratory study gathers feedback from ten Scandinavian hotel chains managers and proposes a circular economy applicability framework to test the concept’s relevance to hotel operators. The research findings highlight respondents’ interest and expose introductory to intermediate level of understanding of the circular economy. Conditional to specific enabling levers, the research confirms the applicability and value creation potential of the circular economy to hotel operators. The research provides hotel operators with recommendations on circular economy value creation opportunities, deployment pathways and suggests future research directions.
在企业界和欧洲经济政策中,循环经济的势头正在增强。然而,它的相关性和适用性服务为主的行业,如旅游和酒店,是很少研究。本研究调查了斯堪的纳维亚酒店经营者对循环经济的理解,循环经济的驱动因素、促成因素、障碍和价值创造潜力。这项探索性研究收集了来自斯堪的纳维亚十家连锁酒店管理者的反馈,并提出了一个循环经济适用性框架,以测试这一概念与酒店经营者的相关性。研究结果突出了受访者的兴趣,并暴露了对循环经济的初级到中级理解。根据具体的实现杠杆,研究证实了循环经济对酒店经营者的适用性和价值创造潜力。本研究为酒店经营者提供了循环经济价值创造机会、部署路径的建议,并提出了未来的研究方向。
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引用次数: 17
The circular economy in tourism: transition perspectives for business and research 旅游业中的循环经济:商业和研究的转型视角
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-05-27 DOI: 10.1080/15022250.2021.1921020
Jesper Manniche, Karin Topsoe Larsen, R. Broegaard
ABSTRACT Despite being classified as a service sector, producing immaterial services, tourism relies on huge quantities and flows of exhaustible natural resources and largely reflects a linear take-make-dispose production model. In recent years, the concept of the circular economy (CE) and its restorative and regenerative principles for production and consumption, has attracted growing attention among businesses, policy makers and researchers. While the concept of sustainability increasingly is applied in tourism research, the implications of CE in tourism have not received much attention. This paper argues that CE offers great potentials as an integrative and instructive framework for encouraging more sustainable tourism practices. It introduces, theoretically, CE in a broader socio-technical transition perspective, explores tourism as the specific context for application and provides an empirical example of a Danish hotel, inspired by a pragmatic circular business model. The paper also argues that tourism, due to its close host–guest relationships, potentially holds transformative potentials beyond how CE has been used in other fields. The paper thereby contributes to research debates about the transformative power of tourism.
尽管旅游业被归类为服务业,提供非物质服务,但它依赖于大量和流动的可耗尽自然资源,在很大程度上反映了一种线性的生产模式。近年来,循环经济(CE)的概念及其生产和消费的恢复和再生原则越来越受到企业、决策者和研究人员的关注。虽然可持续发展的概念越来越多地应用于旅游研究中,但可持续发展在旅游中的意义却没有受到太多的关注。本文认为,作为鼓励更多可持续旅游实践的综合性和指导性框架,行政管理具有巨大的潜力。从理论上讲,它从更广泛的社会技术转型角度介绍了CE,探讨了旅游业作为应用的具体背景,并提供了丹麦酒店的经验例子,灵感来自实用的循环商业模式。该论文还认为,旅游业由于其密切的主客关系,潜在地具有比CE在其他领域的应用更大的变革潜力。因此,本文有助于对旅游业变革力量的研究辩论。
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引用次数: 20
Human capital and sustainability challenges for Airbnb Bed and Breakfast lifestyle entrepreneurs 爱彼迎住宿加早餐生活方式创业者面临的人力资本和可持续性挑战
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-05-27 DOI: 10.1080/15022250.2021.1927828
Consuelo Griggio, Anette Oxenswärdh
ABSTRACT The Swedish island of Gotland in the Baltic Sea is a well-known tourist destination, visited annually by almost 2 million tourists. Among the different types of accommodation available to visitors, Bed and Breakfast (B&B) on the Airbnb platform have become very popular. This exploratory study discusses how the human capital of some B&B lifestyle entrepreneurs affects their plans and practices of sustainability. Human capital theory (Becker, G. (1964). Human Capital. The University of Chicago Press.) is discussed by intersecting it with a sociological perspective represented by the two main Bordieuan forms of capital, namely cultural and social capital (1986 and 1992). The research is based on data collected between June 2017 and October 2020 through semi-structured interviews and field observation of fourteen rural B&B lifestyle entrepreneurs listed on Airbnb. Results show that participants’ cultural capital is high and constantly developing through the acquisition of new knowledge on sustainable measures that can be applied to their businesses. Their current social capital in Gotland, on the other hand, is still quite underdeveloped.
位于波罗的海的瑞典哥特兰岛是一个著名的旅游胜地,每年有近200万游客来此旅游。在为游客提供的不同类型的住宿中,Airbnb平台上的住宿加早餐(B&B)非常受欢迎。本探索性研究探讨了一些民宿生活方式企业家的人力资本如何影响他们的可持续发展计划和实践。人力资本理论(Becker, G.(1964))。人力资本。(芝加哥大学出版社)通过将其与波迪厄的两种主要资本形式,即文化资本和社会资本(1986年和1992年)所代表的社会学视角相交叉来讨论。该研究基于2017年6月至2020年10月期间通过对Airbnb上列出的14位乡村B&B生活方式企业家的半结构化访谈和实地观察收集的数据。结果表明,参与者的文化资本很高,并通过获取可应用于其业务的可持续措施的新知识而不断发展。另一方面,他们目前在哥特兰的社会资本仍然很不发达。
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引用次数: 5
Angling destination loyalty – A structural model approach of freshwater anglers in Trysil, Norway 垂钓目的地忠诚——挪威特吕西尔淡水垂钓者的结构模型方法
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-05-24 DOI: 10.1080/15022250.2021.1921022
S. Stensland, Mehmet Mehmetoglu, Åste Sætre Liberg, Ø. Aas
ABSTRACT For many Nordic winter destinations attracting customers in the summer is a challenge. Angling is one of the summer activities that can help develop year-round tourism at a destination. Knowing which factors influence angling destination loyalty and how to manage these factors for different market segments is therefore important. We investigated how destination image, place attachment and satisfaction influenced anglers’ destination loyalty through a structural equation model. Data are from a survey of 379 tourist anglers at the popular winter destination Trysil in southeast Norway. Our results show that increasing loyalty to an angling destination managers and tourism development actors can foremost influence the image and satisfaction level of anglers. This could be done through information campaigns to anglers combined with improving angling quality. On a larger area like in Trysil one should manage for diversity in regulations to avoid marginalizing certain angler groups and create conflicts.
对于许多北欧冬季旅游目的地来说,在夏季吸引游客是一项挑战。钓鱼是夏季活动之一,可以帮助一个目的地发展全年旅游业。因此,了解影响钓鱼目的地忠诚度的因素以及如何针对不同的细分市场管理这些因素是非常重要的。本文通过结构方程模型研究了目的地形象、地点依恋和满意度对垂钓者目的地忠诚度的影响。数据来自对挪威东南部热门冬季目的地特吕西尔的379名旅游垂钓者的调查。研究结果表明,提高对垂钓目的地管理者和旅游开发参与者的忠诚度对垂钓者的形象和满意度影响最大。这可以通过对垂钓者的宣传活动和提高垂钓质量来实现。在一个更大的地区,如特吕西尔,应该管理法规的多样性,以避免将某些垂钓者群体边缘化并造成冲突。
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引用次数: 5
Contextual engagement in event visitors’ experience and satisfaction 活动参观者体验和满意度的语境参与
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-05-21 DOI: 10.1080/15022250.2021.1927829
Ove Oklevik, G. Kwiatkowski, H. Preuss, A. Kurdyś-Kujawska
ABSTRACT This paper aims to advance the understanding of the experience-satisfaction relationship and the impact of the event context on such a relationship. In particular, there is an interplay between four dimensions of experience (i.e. affective, cognitive, physical, and novel) and satisfaction. The current study builds upon a primary dataset consisting of 1599 responses obtained from visitors attending two leisure activities, namely, a sport event and a music festival in Norway. The results show that the four experience dimensions’ direct effects on satisfaction differ between the two types of activities. The impact of affective engagement on satisfaction is significantly higher at the music festival than at the sport event, and the impact of cognitive engagement on satisfaction is significant at the sport event but not at the music festival. This paper highlights the importance of carefully managing events and festival engagement profiles to improve visitor satisfaction. Furthermore, it contributes to the literature by showing that the values assigned by respondents to cognitive, physical, and novel engagement differ significantly between sport events and music festivals and are contextually dependent.
摘要本文旨在促进对体验-满意度关系的理解,以及事件情境对这种关系的影响。特别是,体验的四个维度(即情感、认知、身体和新奇)与满意度之间存在相互作用。目前的研究建立在一个主要数据集的基础上,该数据集由参加两项休闲活动(即挪威的体育赛事和音乐节)的游客获得的1599个回复组成。结果表明,四个体验维度对两类活动满意度的直接影响存在差异。情感投入对满意度的影响在音乐节上显著高于体育赛事,认知投入对满意度的影响在体育赛事上显著,而在音乐节上不显著。本文强调了精心管理活动和节日参与概况以提高游客满意度的重要性。此外,该研究还表明,受访者对体育赛事和音乐节的认知、身体和新奇参与的评价存在显著差异,并且与情境相关。
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引用次数: 3
The Norwegian trekking association: conditions for its continued existence with new tourism patterns. 挪威徒步旅行协会:以新的旅游模式继续存在的条件。
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-04-08 DOI: 10.1080/15022250.2021.1913219
H. Westskog, Tor H. Aase, I. Leikanger
ABSTRACT The Norwegian Trekking Association (DNT) promotes outdoor activities all over Norway. It marks trails and operates 550 cabins, maintained by extensive voluntary efforts, throughout the country. Based on a case study of one area in Norway in which DNT operates, we discuss the prerequisites for the DNT system to be sustained and the challenges it faces with new tourism patterns. Two main conditions are paramount for the DNT system to develop. First, a large overlap between the core values of DNT and its guests is required. Second, the transfer of norms and conduct inherent in the system is conditioned by social encounters in real time and places, bodily experiences, and facilitated by face-to-face communication between fellow trekkers. Guests who are unfamiliar with the DNT system’s core values and code of conduct may threaten the system; increased attention to promoting the core values in informational material and mentors who guide newcomers may counteract these threats.
挪威徒步协会(DNT)在挪威各地推广户外活动。它在全国各地标记了小径,并经营着550个小屋,由广泛的自愿努力维护。本文以挪威一个实施DNT的地区为例,讨论了DNT系统得以维持的先决条件,以及它在新的旅游模式下面临的挑战。两个主要条件对DNT系统的发展至关重要。首先,DNT的核心价值和它的来宾之间需要有很大的重叠。其次,系统中固有的规范和行为的转移受到实时和地点的社会接触、身体体验的制约,并受到同伴之间面对面交流的促进。不熟悉DNT系统核心价值观和行为准则的客人可能会威胁到系统;在信息材料和指导新人的导师中增加宣传核心价值的注意力可能会抵消这些威胁。
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引用次数: 5
“From pluri-activity to entrepreneurship: Swedish inshore commercial fisheries navigating in the service-oriented economy” “从多元活动到创业:瑞典近海商业渔业在服务型经济中的导航”
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-04-01 DOI: 10.1080/15022250.2021.1906744
M. Andersson
ABSTRACT For decades, inshore commercial fisheries of Sweden have declined in the number of fishermen. In parallel, the service economy has gained importance and the growth in tourism is one example. This implicates new conditions for small firms, active in traditional rural industries. While knowledge about the socio-cultural context of small tourism firms is underdeveloped and since policymaking assigns these firms a key role in sustainable rural development, this article aims to explore a traditional industry in change during the first decades of the twenty-first century. This qualitative study is based on a fieldwork inspired by multi-sited ethnography, conducted at the Swedish west coast for a dissertation published in 2019. Drawing on discourse theory and the concept of positioning, the analysis concludes that inshore fisheries in the service economy are expected to become sustainable entrepreneurs and hosts for their communities. The fishermen position themselves in a contradictory manner both resisting and conforming to the political management discourse. The contemporary service-oriented economy and social relations largely form these small firms, which are characterised by both a high dependency on authorities and by their encounters with harbour visitors.
摘要几十年来,瑞典近海商业渔业的渔民数量一直在下降。与此同时,服务经济变得越来越重要,旅游业的增长就是一个例子。这为活跃在传统农村产业中的小公司带来了新的条件。虽然对小型旅游公司的社会文化背景的了解还不充分,而且由于政策制定赋予这些公司在可持续农村发展中的关键作用,本文旨在探索21世纪头几十年发生变化的传统行业。这项定性研究基于一项受多地点民族志启发的实地调查,该调查是在瑞典西海岸为2019年发表的一篇论文进行的。根据话语理论和定位概念,分析得出结论,服务经济中的近海渔业有望成为可持续的企业家和社区的东道主。渔民们以一种矛盾的方式定位自己,既抵制又顺应政治管理话语。当代服务型经济和社会关系在很大程度上形成了这些小公司,其特点是高度依赖当局,并与港口游客相遇。
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引用次数: 6
Creating shared collaborative tourism identity in a post-communist environment 在后共产主义环境中创建共享的合作旅游身份
IF 3.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2021-03-02 DOI: 10.1080/15022250.2021.1893214
T. Pilving, T. Kull, M. Suškevičs, A. Viira
ABSTRACT Collaboration is important for fostering tourism in a region and the creation of a shared collaborative identity facilitates this process. This paper explains the role of individual identities in the process of creating a shared tourism collaborative identity in a post-communist environment. To this end, it uses multi-grounded theory to analyse 37 individual interviews and 1 focus group interview conducted in 2 tourist destinations in Estonia. In the constantly evolving post-communist tourism environment, collaborative identity creation relates to self-construction at the individual, interpersonal, and group levels. This study shows that the place, occupational, cultural, and environmental identities in a given place shape and form shared tourism collaborative identities; however, a collaborative platform is required for shared collaborative identity creation. Specifically, during the shared collaborative identity creation, stakeholders bring their own identities to the process through the platform, on which individual and collective identities interact. The platform magnifies or weakens the perceptions of the shared collaborative identity. As collaboration broadens, the platform shifts from a small group to bigger groups. Nonetheless, during this the shared tourism collaborative identity creation is vulnerable, as stakeholders may perceive threats to their individual identities.
合作对于促进一个地区的旅游业发展非常重要,而创建一个共享的合作身份有助于这一进程。本文解释了在后共产主义环境中,个人身份在创造共享旅游合作身份的过程中所起的作用。为此,本研究运用多元理论分析在爱沙尼亚2个旅游目的地进行的37次个人访谈和1次焦点小组访谈。在不断演变的后共产主义旅游环境中,协同身份创造涉及个人、人际和群体层面的自我建构。本研究表明,地方、职业、文化和环境认同在给定的地方形成并形成共享的旅游协同认同;然而,共享协作身份创建需要协作平台。具体而言,在共享协同身份创建过程中,利益相关者通过平台将自己的身份带入过程,个人身份和集体身份在平台上相互作用。平台放大或削弱了共享协作身份的感知。随着协作范围的扩大,平台从小团体转向更大的团体。然而,在此期间,共享旅游的协作身份创建是脆弱的,因为利益相关者可能会认为他们的个人身份受到威胁。
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引用次数: 5
期刊
Scandinavian Journal of Hospitality and Tourism
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