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Who knows what about you? Managing topic shifts during ‘conversational’ social care assessments in England 谁知道你呢?英国“对话式”社会护理评估中的话题转换管理
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-09 DOI: 10.1177/14733250221124212
Val Williams, Jon Symonds
Social care assessments in England are envisaged as conversations, implying an informal and congenial encounter, in which both parties have equal roles. However, a fundamental task during an assessment is to gauge eligibility for resources. This article uses conversation analysis to consider audio recorded data of seven social care assessments in England. The article focuses on topic shifts, where the assessor introduces an ‘assessment relevant’ topic, and we examine how these shifts are managed. Sometimes assessors used what was said by the client or by the carer as a ‘pivot’, which could produce a feeling of friendly conversation, but simultaneously lead to an intrusion into the client’s personal knowledge domain. Assessors also had other strategies for framing a ‘next question’, such as noticing something in the environment, referring to previous notes or to previous conversations. The conversation might feel ‘friendly’, but these tactics could lead to the personal life domain of the client being inadvertently revealed and used as relevant for their assessment.
在英格兰,社会护理评估被设想为对话,这意味着一种非正式的、意气相投的相遇,双方在其中扮演着平等的角色。然而,评估期间的一项基本任务是评估是否有资格获得资源。本文使用会话分析来考虑英国七项社会护理评估的音频记录数据。这篇文章的重点是主题转换,评估员介绍了一个“与评估相关”的主题,我们研究了如何管理这些转换。有时,评估员会将客户或护理人员所说的话作为“支点”,这可能会产生友好交谈的感觉,但同时也会导致对客户个人知识领域的入侵。评估人员还制定了其他策略来构建“下一个问题”,比如注意环境中的一些东西,参考之前的笔记或之前的对话。谈话可能会让人感觉“友好”,但这些策略可能会导致客户的个人生活领域被无意中暴露出来,并被用作与他们的评估相关的内容。
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引用次数: 0
An introduction to conversation analysis in social work research 介绍社会工作研究中的会话分析
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-06 DOI: 10.1177/14733250221132239
Eve Mullins, Steve Kirkwood, E. Stokoe
Communication is at the heart of social work. As Baldock and Prior (1981) go on to highlight, it is through discussions and interactions that social work is done. To understand social work practice is to understand what is happening when social workers and clients meet; what is happening when they are ‘ talking to one another ’ . The aim of this special issue is to showcase the value and potential of conversation analysis to understand how the process, practice and outcomes of social work are achieved through communication. For over 50 years, conversation analysts have built up a vast body of research fi ndings about the sys-tematic nature of social interaction and what constitutes effective communication, informing guidance and policy. From medicine to policing, and from education to service encounters, conversation analysts have made powerful interventions in shaping our understanding of how conversation works. In this special issue, we bring together fourteen articles from international researchers which examine different aspects of social work practice (e.g. relationship-building skills, decision-making, assessment and child protection) to demonstrate how conversation analysis can help us to understand, and inform, social work practice. a social self-professed ‘ non-academic)
沟通是社会工作的核心。正如Baldock和Prior(1981)继续强调的那样,社会工作是通过讨论和互动完成的。了解社会工作实践就是了解社会工作者和客户见面时发生了什么;当他们“互相交谈”时会发生什么。本期特刊的目的是展示对话分析的价值和潜力,以了解社会工作的过程、实践和结果是如何通过沟通实现的。50多年来,对话分析师对社会互动的系统性以及什么是有效沟通、指导和政策形成了大量的研究成果。从医学到警务,从教育到服务接触,对话分析师在塑造我们对对话如何运作的理解方面做出了强有力的干预。在本期特刊中,我们汇集了来自国际研究人员的14篇文章,这些文章探讨了社会工作实践的不同方面(如建立关系的技能、决策、评估和儿童保护),以展示对话分析如何帮助我们理解和告知社会工作实践。自称“非学术”的社会人士)
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引用次数: 0
Assisting clients’ departure: On the multimodal organization of closings in social work 协助客户离开:论社会工作结业的多模式组织
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-03 DOI: 10.1177/14733250221124219
David Monteiro
Interactional closings constitute a crucial aspect of social interaction and, in social work practice, are organized around participants’ orientation to an asymmetrical distribution of tasks between professional and client, informed by a “dialectics of care and control.” Proceeding from a conversation analytic framework, and grounded on video recordings of encounters between social workers and clients in diverse institutional settings in Portugal, the present paper investigates how the routine of closing social work encounters is carried out through professionals’ and clients’ joint and progressive orientation toward bringing the encounter to an end, and examines some of the interactional and embodied practices mobilized by them for accomplishing this task. By providing a detailed analysis of participants’ audible and visible conduct and their interactional practices, this study shows how social workers orchestrate clients’ leave-taking through the concerted mobilization of linguistic, bodily and material resources, shedding light into how the dialectics of care and control are managed in the everyday exercise of social intervention.
互动封闭构成了社会互动的一个重要方面,在社会工作实践中,它是围绕参与者在专业人员和客户之间不对称分配任务的方向组织起来的,由“关心和控制的辩证法”提供信息。本文从对话分析框架出发,并以葡萄牙不同机构背景下社会工作者与客户会面的视频记录为基础,研究了如何通过专业人员和客户共同和渐进的方向来完成结束社会工作会面的例行程序,并检查了他们为完成这项任务而动员的一些互动和具体化的实践。通过对参与者的听觉和视觉行为及其互动实践的详细分析,本研究展示了社会工作者如何通过协调调动语言、身体和物质资源来协调来访者的离开,从而揭示了在日常社会干预中如何管理关怀和控制的辩证法。
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引用次数: 0
What do young women want? Using a qualitative survey to explore the potential for feminist-informed mental health peer support 年轻女性想要什么?使用一项定性调查来探索女权主义知情心理健康同伴支持的潜力
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-03 DOI: 10.1177/14733250221131598
N. Moulding, Michele Jarldorn, Kate Deuter
Intersecting gender and other social inequalities are pertinent to women’s mental health across the life course. Gendered violence and other forms of gender inequality in particular play a key role in the higher burden of psychological distress carried by young women. However, the context of gendered violence is often minimised or overlooked entirely when young women seek help or advice around mental health concerns. This is especially the case for young women under the age of 30 years. This paper reports on a research study exploring how young women in Australia understand their mental health, and the scope for new approaches to support that better address their needs. A qualitative survey undertaken with 52 Australian young women was used to explore the nature of their mental health experiences, sought to learn about the strategies they used when experiencing poor mental health and the scope for mental health peer support as an alternative approach to intervention. Responses from a diverse group of young women demonstrated that they understood the role that gendered violence and gender inequality played in their mental health. Findings point to the risk of slippage between young women’s understandings of their lived experience and those of traditional service providers, demonstrating the risks associated with minimising or ignoring of the gendered nature of young women’s mental health problems.
交叉的性别和其他社会不平等关系到妇女一生的心理健康。性别暴力和其他形式的性别不平等尤其在年轻妇女承受更大的心理痛苦负担方面发挥着关键作用。然而,当年轻女性围绕心理健康问题寻求帮助或建议时,性别暴力的背景往往被最小化或完全忽视。30岁以下的年轻妇女尤其如此。本文报道了一项研究,探讨了澳大利亚年轻女性如何理解自己的心理健康,以及更好地满足她们需求的新方法的范围。对52名澳大利亚年轻女性进行了一项定性调查,探讨她们心理健康经历的性质,试图了解她们在心理健康状况不佳时使用的策略,以及作为干预替代方法的心理健康同伴支持的范围。来自不同年轻女性群体的回应表明,她们理解性别暴力和性别不平等在她们心理健康中发挥的作用。研究结果表明,年轻女性对自己生活经历的理解与传统服务提供者的理解之间存在脱节的风险,这表明了尽量减少或忽视年轻女性心理健康问题的性别本质所带来的风险。
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引用次数: 1
Using ethnography to understand the lives of street sex workers 用人种学来了解街头性工作者的生活
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-03 DOI: 10.1177/14733250221131498
Rebecca Stockdale
This article examines the value of using ethnographic methodology in research with women involved in street sex work in an inner-city suburb of Melbourne, Australia. The aim is to draw attention to the importance of three fundamental elements of this type of research with marginalised populations: 1) researchers’ immersion into the field over a sustained period of time, 2) ethical considerations about informed consent for people with cognitive impairment as a result of chronic drug use, and 3) reflexivity and positionality in qualitative research. Data collected from two and a half years of ethnographic fieldwork, including participant observation and semi-structured interviews with women involved in street sex work, emphasises the importance of adopting these participatory methods to ensure authenticity, rigour and credibility of research findings with marginalised populations.
本文探讨了在澳大利亚墨尔本近郊从事街头性工作的女性研究中使用民族志方法的价值。目的是提请人们注意这类针对边缘化人群的研究的三个基本要素的重要性:1)研究人员在一段持续的时间内融入该领域,2)对慢性药物使用导致认知障碍的人的知情同意的伦理考虑,以及3)质量研究中的自反性和立场性。从两年半的民族志实地调查中收集的数据,包括参与者观察和对参与街头性工作的女性的半结构化采访,强调了采用这些参与性方法的重要性,以确保边缘化人群研究结果的真实性、严谨性和可信度。
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引用次数: 0
Using conversation analysis to develop reflective practice in social work 运用会话分析在社会工作中开展反思性实践
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-02 DOI: 10.1177/14733250221124210
Dorte Caswell, Tanja Dall
The need for professional reflection has been argued extensively in social work literature. A separate literature has demonstrated the potential of using conversation analytic research (CA) in interventions seeking to inform professional practice in social and health care. Nevertheless, we know little about how social workers actually do ‘reflection’ and how CA can be used to facilitate reflection, specifically. The objective of this paper is to examine how CA can be used in interventions that develop reflective professional practice. Our dataset consists of audio recordings of 21 mutual learning and innovation platforms, taking place as part of a collaboration between researchers and five Danish social work agencies. We use CA to examine how researchers and professionals reflect on social work interactions. We find that the use of CA (a) makes professionals aware of aspects of practice that are often performed in routinised ways and (b) provides concrete starting points for the non-evaluative reflection on such practice. The paper has implications for researchers and professionals looking to utilise CA in developing reflective practice as it outlines one model for intervention, demonstrates the detailed ways in which reflection may be accomplished in interaction and discusses the organisational requirements of such interventions.
专业反思的必要性在社会工作文献中得到了广泛的论证。另一篇文献证明了在干预措施中使用会话分析研究(CA)的潜力,旨在为社会和医疗保健的专业实践提供信息。尽管如此,我们对社会工作者实际上是如何进行“反思”以及CA如何被用来促进反思知之甚少。本文的目的是研究CA如何用于发展反思性专业实践的干预措施。我们的数据集由21个相互学习和创新平台的录音组成,这些平台是研究人员与五个丹麦社会工作机构合作的一部分。我们使用CA来研究研究人员和专业人员如何反思社会工作互动。我们发现,CA的使用(a)使专业人员意识到实践中经常以常规方式进行的方面,(b)为对此类实践的非评价性反思提供了具体的起点。该论文概述了一种干预模式,展示了在互动中实现反思的详细方式,并讨论了此类干预的组织要求,因此对希望利用CA发展反思实践的研究人员和专业人士具有启示意义。
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引用次数: 0
‘I know how it sounds on paper’ risk talk, the use of documents and epistemic justice in child protection assessment home visits “我知道这在纸上听起来怎么样”风险谈话、文件的使用和儿童保护评估家访中的认识公正
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-10-01 DOI: 10.1177/14733250221124217
L. Bostock, J. Koprowska
Social workers carry much of the frontline authority to define risk to children and discuss it with families. Assessment reports and other institutional documents record professional views about family information, and also have the potential to convey the ‘voice’ of the family to institutions. Social workers have responsibility for sharing these documents with families, yet little is known about how they do this. This paper focuses on episodes when social workers introduce institutional documents in home visits, and on the family responses elicited. These are high-stakes encounters which, when they go seriously wrong, emerge in the press as tragedies and scandals. For families, these documents carry an emotional depth-charge as intimate, potentially shaming and sometimes inaccurate details of their lives are inscribed in them by and for others. Latour’s (1996) concept of interobjectivity sheds light on the use of documents, while concepts of epistemic authority (Heritage and Raymond, 2005) and epistemic injustice (Fricker, 2007) are employed to examine how social workers respond to parental testimony about themselves and their children. Learning how to present institutional documentation in ways that reduce the risk of emotional reactivity and treating family perspectives with epistemic justice may enhance social work practice. At a policy level, the design of documents warrants review, so that they facilitate rather than obstruct social workers’ efforts to build what are already fragile relationships with families.
社会工作者承担着定义儿童风险并与家庭讨论风险的大部分一线权力。评估报告和其他机构文件记录了专业人士对家庭信息的看法,也有可能向机构传达家庭的“声音”。社会工作者有责任与家人分享这些文件,但人们对他们是如何做到这一点知之甚少。本文关注社会工作者在家访中介绍制度文件的事件,以及引发的家庭反应。这些都是高风险的遭遇,当它们出现严重错误时,就会在媒体上以悲剧和丑闻的形式出现。对于家庭来说,这些文件带有情感上的深度电荷,因为他们的生活细节是由他人和他人记录的,可能会让人感到羞辱,有时甚至不准确。Latour(1996)的互客体性概念揭示了文献的使用,而认知权威(Heritage和Raymond,2005)和认知不公正(Fricker,2007)的概念被用来研究社会工作者如何回应父母关于自己和孩子的证词。学习如何以降低情绪反应风险的方式呈现机构文件,并以认识公正的态度对待家庭观点,可以加强社会工作实践。在政策层面,文件的设计值得审查,以便促进而不是阻碍社会工作者与家庭建立本已脆弱的关系。
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引用次数: 0
(How) are decisions made in child and family social work supervisions? (如何)在儿童和家庭社会工作监督中做出决定?
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-09-29 DOI: 10.1177/14733250221124209
J. Webb, D. Wilkins, R. Martín
Supervision is widely recognised as a core activity for social work. In this paper, we explore the nature of decision-making in supervision, using a collection of twelve audio-recordings from one child protection team in England. We apply Conversation Analysis to see how potential actions are put ‘on the table’, by whom, and the interactional work that occurs before any final decision is made. Within these data we find that supervision may not be an especially key site for decision-making. When actions are proposed, we identify three primary patterns: unilateral decision making, bilateral decision making and polar questions which instigate decision making sequences. In each, it is almost always the supervisor who proposes a possible future action, and the social worker who responds. If the social worker is agreeable, there is often little further discussion. When the social worker resists the proposal or there is further talk around the future action, the subsequent conversation was likely to focus on how it reflects on the worker’s professional competence, rather than the merits of the action and implications for the family. These findings raise the question of how (and where) casework decisions are made in this social work team, if not in supervision. They also suggest we need to pay more attention to issues of professional standing and creating opportunities for shared decision making when thinking about supervision. Our analysis furthers current knowledge of what happens in social work supervision by demonstrating how epistemic and deontic domains, as well professional competency, are interactionally relevant forces shaping the decision-making process.
监督被广泛认为是社会工作的核心活动。在本文中,我们利用英国一个儿童保护小组收集的12段录音,探讨了监督决策的本质。我们应用对话分析来查看潜在的行动是如何被“摆上台面”的,由谁来做的,以及在做出任何最终决定之前发生的交互工作。在这些数据中,我们发现监管可能不是决策的特别关键的地方。当提出行动时,我们确定了三种主要模式:单边决策、双边决策和激发决策序列的极性问题。在每一种情况下,几乎都是主管提出未来可能采取的行动,而社会工作者做出回应。如果社会工作者是令人愉快的,通常很少有进一步的讨论。当社工拒绝这个提议,或者有关于未来行动的进一步讨论时,随后的谈话很可能集中在如何反映工作者的专业能力,而不是行动的优点和对家庭的影响。这些发现提出了这样一个问题:如果不是在监督下,这个社会工作团队是如何(以及在哪里)做出个案工作决定的。他们还建议,在考虑监管时,我们需要更多地关注专业地位问题,并为共同决策创造机会。我们的分析通过展示认知和道义领域以及专业能力是如何相互作用的相关力量来塑造决策过程,从而进一步了解社会工作监督中发生的事情。
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引用次数: 2
‘Like the boy who cried wolf’: The tensions of hospitality and role of deconstruction in dyadic discursive therapy interactions with children and their caregivers “就像那个喊狼来了的男孩”:在与儿童及其照顾者的二元话语治疗互动中,好客的紧张和解构的作用
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-09-29 DOI: 10.1177/14733250221123332
K. Reid, Mark Brough
There’s a particular ‘common sense’ required of the contemporary neoliberal subject to ‘self-regulate, self-fashion, and self-produce’ ( Houghton, 2019 : 618). Crucially, this work on the self happens within a political context of a dominant discourse which valorises the resilient, self-regulating and enterprising individual. It is somewhat unsurprising then, that children who struggle to contain intense emotions are referred to therapy. Their experience of therapy, however, ought to then be examined within this broader socio-political context. This article examines the power dynamics of a therapeutic encounter with a child ostensibly in need of greater emotional self-regulation. To investigate how children are positioned in therapy, therapy transcripts are investigated, drawing on Derrida’s concepts of hospitality and deconstruction. Utilising a critical discourse analysis of therapy transcripts, we explored the tensions in hosting children in therapy interactions from a counselling session with a 9-year-old girl, Emily, along with her female caregiver, Kate, and her social worker, in the role of therapist. Our Foucauldian inspired power analysis revealed these tensions at work in the therapeutic encounter. We show how Emily enacted her own deconstruction of the story ‘The boy who cried wolf’, opening the door to a relational understanding of emotional regulation. The findings highlight the need for social workers to engage in reflexive practice; to be able to listen to children without transforming their insights into opportunities to reinforce dominant narratives.
当代新自由主义主体需要一种特殊的“常识”,即“自我调节、自我时尚和自我生产”(Houghton,2019:618)。至关重要的是,这项关于自我的工作是在一种主导话语的政治背景下进行的,这种话语赋予了坚韧、自我调节和进取的个人以勇气。因此,难以控制强烈情绪的儿童被转介接受治疗也就不足为奇了。然而,他们的治疗经验应该在这个更广泛的社会政治背景下进行审视。这篇文章考察了一个表面上需要更大的情绪自我调节的孩子的治疗遭遇的权力动态。为了研究儿童在治疗中的定位,研究了治疗记录,借鉴了德里达的好客和解构概念。利用对治疗记录的批判性话语分析,我们从与9岁女孩Emily以及她的女性护理者Kate和她的社会工作者作为治疗师的咨询会议中探讨了在治疗互动中接待儿童的紧张关系。我们受傅式启发的权力分析揭示了在治疗过程中的这些紧张关系。我们展示了艾米莉是如何对《狼来了》这个故事进行解构的,为理解情绪调节打开了大门。研究结果强调了社会工作者参与反射性实践的必要性;能够倾听孩子们的意见,而不会将他们的见解转化为强化主导叙事的机会。
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引用次数: 2
“The doctors have more questions for us”: Geographic differences in healthcare access and health literacy among transgender and nonbinary communities “医生有更多的问题要问我们”:跨性别和非二元社区在医疗保健获取和健康素养方面的地理差异
IF 1.7 3区 社会学 Q1 SOCIAL WORK Pub Date : 2022-09-19 DOI: 10.1177/14733250221128000
Brendon T. Holloway, D. Gerke, Jarrod Call, C. Hostetter, J. Greenfield, Brittanie Atteberry-Ash, N. E. Walls
Transgender and nonbinary (TNB) individuals experience a variety of systemic barriers that impact their ability to access healthcare, often leading to negative health outcomes. Previous research has suggested that improving health literacy among marginalized communities may help reduce existing health disparities. Yet few studies have examined health literacy among TNB people and how health literacy and healthcare access may differ by urbanicity. Using the capabilities theoretical approach, the current study uses data from six focus groups ( N=40) from metropolitan, urban, and rural areas in Colorado to examine geographic differences in health literacy and healthcare access. Findings show that geographic differences in accessing healthcare include transportation issues, having to travel far distances to access care, finding a TNB-affirming and competent provider, and needing to educate providers and staff. These differences were more prevalent among TNB people living in non-metropolitan areas. Additionally, our findings suggest that TNB individuals have high levels of health literacy due to having to self-educate and exist within a healthcare system that was designed for cisgender people.
跨性别和非二元(TNB)个体经历了各种系统性障碍,影响了他们获得医疗保健的能力,往往导致负面的健康结果。先前的研究表明,提高边缘化社区的健康素养可能有助于减少现有的健康差距。然而,很少有研究调查了TNB人口的健康素养以及健康素养和医疗保健获取如何因城市而异。使用能力理论方法,本研究使用来自科罗拉多州大都市、城市和农村地区的六个焦点小组(N=40)的数据来检查健康素养和医疗保健获取的地理差异。调查结果表明,在获得医疗保健方面的地理差异包括交通问题、必须长途跋涉才能获得医疗服务、寻找确认tnb且有能力的提供者以及需要对提供者和工作人员进行教育。这些差异在居住在非大都市地区的TNB人群中更为普遍。此外,我们的研究结果表明,TNB个体具有高水平的健康素养,因为他们必须自我教育,并且存在于为顺性人设计的医疗保健系统中。
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引用次数: 0
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Qualitative Social Work
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