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Customer Incivility, Work Engagement and Service-Oriented Citizenship Behaviours: Does Servant Leadership Make a Difference? 客户无礼、工作敬业度和服务导向的公民行为:仆人式领导会有影响吗?
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-11-02 DOI: 10.1080/08959285.2021.1998061
A. Mostafa
ABSTRACT The focus of this study is on how and why incivility is related to employee outcomes. Drawing on role theory, the study tests a moderated mediation model in which customer incivility is indirectly related to service-oriented citizenship behaviours via work engagement, and this mediated relationship is moderated by servant leadership. Time-lagged, multisource data from a sample of nurses and their direct supervisors in thirty public hospitals in Romania were used to test the proposed model. The results of generalized multilevel structural equation modeling (GSEM) showed that the relationship between customer incivility and service citizenship behaviours was mediated by work engagement. Furthermore, this indirect relationship was weaker when employees work under a servant leader. Theoretical and practical implications of these findings are discussed.
摘要本研究的重点是不文明行为如何以及为什么与员工结果有关。基于角色理论,该研究测试了一个调节中介模型,在该模型中,客户不文明行为通过工作参与与服务型公民行为间接相关,而这种调节关系由仆人领导调节。使用来自罗马尼亚30家公立医院护士及其直接主管样本的时间滞后多源数据来测试所提出的模型。广义多层次结构方程模型(GSEM)的结果表明,顾客不文明行为与服务公民行为之间的关系是由工作投入介导的。此外,当员工在仆人领导下工作时,这种间接关系较弱。讨论了这些发现的理论和实践意义。
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引用次数: 8
Bias in Observed Validity Estimates When Using Multiple Valid Predictors 使用多个有效预测因子时观测有效性估计的偏差
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-08-30 DOI: 10.1080/08959285.2021.1968866
Norman D. Henderson
ABSTRACT Simulated data, validity reports and a firefighter predictive validation study are used to examine validity bias created by three common selection problems-range restriction, applicant and incumbent attrition, and nonlinearity created by compression of high selection test scores. Top 20% selection samples drawn from an applicant pool with known validity coefficients demonstrate that the sample validity estimates of the three predictors are differentially biased in both magnitude and direction, depending on the selection strategy used. Concurrent validity designs generally favor novel predictors. Corrections for direct range restriction across situations were mostly ineffectual. With proper scaling, corrections for indirect range restriction are accurate, but cross-variable biasing effects can occur when score distributions of the individual predictors differ. Many of the biases found in the simulation results are demonstrated in a firefighter predictive validation study where variations of Pearson-Thorndike range corrected validities and a full information maximum likelihood (FIML), approaches are all compared as validity assessments. With normalized predictors, both Pearson and FIML methods show that a test of general mental ability and physically demanding job tasks predicted firefighter performance throughout the 30-year study, with no evidence of interactions or a leveling of performance at high test scores.
摘要模拟数据、有效性报告和消防员预测验证研究用于检验由三个常见的选择问题造成的有效性偏差——范围限制、申请人和在职人员流失以及高选择测试分数压缩造成的非线性。从具有已知有效性系数的申请人库中抽取的前20%的选择样本表明,根据所使用的选择策略,三个预测因子的样本有效性估计在幅度和方向上都存在差异性偏差。并发有效性设计通常倾向于新颖的预测因子。在不同情况下对直接射程限制的修正大多是无效的。通过适当的缩放,对间接范围限制的校正是准确的,但当个体预测因子的得分分布不同时,可能会出现交叉变量偏置效应。模拟结果中发现的许多偏差在消防员预测验证研究中得到了证明,其中Pearson Thorndike范围的变化校正了有效性和全信息最大似然(FIML),所有方法都作为有效性评估进行了比较。在标准化预测因子的情况下,Pearson和FIML方法都表明,在整个30年的研究中,对一般心理能力和体力要求较高的工作任务的测试可以预测消防员的表现,没有证据表明在高测试分数下存在互动或表现水平。
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引用次数: 1
Exploring the Boundary Conditions and the Mechanisms Linking Coworker Negative Emotional Expressions to Employee Prohibitive Voice and Interpersonal Deviance 同事负面情绪表达与员工禁言、人际越轨行为的边界条件及机制探讨
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-08-25 DOI: 10.1080/08959285.2021.1968865
Mayya Achyldurdyyeva, Nai‐Wen Chi, Pei-Chi Chen
ABSTRACT The present study is designed to clarify when coworkers’ negative emotional expressions lead to prohibitive voice or interpersonal deviance, as well as the mechanisms that explain these associations. We collected data from 60 employees and their coworkers across 10 working days (resulting in 588 paired surveys). The results show that: (1) when employees are proactive, the indirect effect between coworker negative emotional expressions and employee prohibitive voice via daily prevention focus is positive while the indirect effect become negative when employees are less proactive; and (2) when employees are low in agreeableness, the indirect effect between coworker negative emotional expressions and employee interpersonal deviant behaviors via employee daily negative emotions is positive. However, this positive indirect effect is weakened when employees are more agreeable.
摘要本研究旨在阐明同事的负面情绪表达何时会导致令人望而却步的声音或人际关系异常,以及解释这些关联的机制。我们在10个工作日内收集了60名员工及其同事的数据(共进行了588次配对调查)。研究结果表明:(1)当员工积极主动时,同事的负面情绪表达与员工通过日常预防焦点发出的禁止性声音之间的间接效应是积极的,而当员工不积极主动时间接效应变为消极的;(2)当员工的宜人性较低时,通过员工日常的负面情绪,同事的负面情绪表达与员工人际越轨行为之间的间接效应是正向的。然而,当员工更随和时,这种积极的间接影响就会减弱。
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引用次数: 1
Leader Sex and Employee Power Distance Orientation as Boundary Conditions of the Relationship between Leader Humility and Leader-Member Exchange 领导性别与员工权力距离取向是领导谦逊与领导成员交换关系的边界条件
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-08-23 DOI: 10.1080/08959285.2021.1966632
Peng Wang, Scott B. Dust, Zhen Wang
ABSTRACT This study draws upon social information processing theory to investigate two boundary conditions of the effect of leader humility on follower perceptions of leader-member exchange, namely, leader sex and employee power-distance orientations. Using 496 supervisor-employee dyads from China, we find a positive relationship between leader humility and follower perceptions of leader-member exchange, and confirm the moderating effects of leader sex and employee power-distance orientations. Specifically, the positive relationship between leader humility and follower perceptions of leader-member exchange is enhanced for male leaders but diminished for female leaders, and is also stronger for employees who have lower power-distance orientations. Theoretical and practical implications are discussed.
摘要本研究运用社会信息处理理论,研究了领导者谦逊对追随者对领导者-成员交换感知影响的两个边界条件,即领导者性别和员工权力距离取向。通过对496个来自中国的主管-员工二元模型的研究,我们发现领导者谦逊与追随者对领导者-成员交换的感知之间存在正相关关系,并证实了领导者性别和员工权力距离取向的调节作用。具体而言,领导者谦逊与追随者对领导者成员交换的感知之间的正相关关系在男性领导者中增强,但在女性领导者中减弱,在权力距离取向较低的员工中也更强。讨论了理论和实践意义。
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引用次数: 4
What are We Measuring? Evaluations of Items Measuring Task Performance, Organizational Citizenship, Counterproductive, and Withdrawal Behaviors 我们在衡量什么?衡量任务绩效、组织公民、反生产和退出行为的项目评估
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-08-08 DOI: 10.1080/08959285.2021.1956928
Nichelle C. Carpenter, Daniel A. Newman, W. Arthur
ABSTRACT This study investigated whether the items on commonly used scales measuring task performance, organizational citizenship behavior (OCB), counterproductive work behavior (CWB), and work withdrawal were judged to represent alternative behaviors. We first found that each scale contained items that were judged (by three independent samples) to represent an alternative construct. Importantly, we empirically verified these suggested scale revisions with an independent sample of multi-source behavioral ratings that showed model fit improvements and factor loading increases when items were moved to the suggested scales. We also found that, compared to the original scales, revised scales measuring task performance and OCB showed (a) more trait variance; (b) improved reliability; (c) lower mean levels; and (d) weaker correlations with nomological correlates.
摘要本研究调查了衡量任务绩效、组织公民行为(OCB)、反作用工作行为(CWB)和工作退出的常用量表中的项目是否被判断为代表替代行为。我们首先发现,每个量表都包含(通过三个独立样本)判断为代表替代结构的项目。重要的是,我们用多源行为评级的独立样本实证验证了这些建议的量表修订,该样本显示,当项目移动到建议量表时,模型拟合得到改善,因子负荷增加。我们还发现,与原始量表相比,测量任务表现和OCB的修订量表显示(a)更多的特质方差;(b) 提高可靠性;(c) 较低的平均水平;以及(d)与法理相关性较弱的相关性。
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引用次数: 2
A Qualitative Review of 18 Years of Research on Workplace Deviance: New Vectors and Future Research Directions 工作场所偏差研究18年的定性回顾:新的载体和未来的研究方向
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-07-26 DOI: 10.1080/08959285.2021.1948548
Akanksha Malik, Shuchi Sinha, S. Goel
ABSTRACT Workplace deviance is a major cause of concern for organizations. It leads to an unpleasant work environment and results in decreased productivity, as well as financial and reputational losses for the organization. This paper synthesizes the vast amount of literature in the field of workplace deviance by qualitatively reviewing 245 papers published from 2003 till October 2020, highlighting the theoretical frameworks and set of antecedents of negative workplace deviant behavior. It further lays out future research directions concordant with the changing nature and scope of acts of deviance in the workplace that are rapidly transforming due to technology advancement, infusion and globalization. We discuss the changing socio-technological factors and their implications for perpetrator-victim dynamics and urge future researchers to study workplace deviance within this context.
工作场所偏差是组织关注的主要原因。它会导致不愉快的工作环境,导致生产力下降,以及组织的财务和声誉损失。本文通过对2003年至2020年10月发表的245篇论文进行定性回顾,综合了大量的工作场所偏差领域的文献,突出了消极工作场所偏差行为的理论框架和一组前因。它进一步提出了未来的研究方向,与工作场所中由于技术进步、灌输和全球化而迅速改变的越轨行为的性质和范围相一致。我们讨论了不断变化的社会技术因素及其对加害者-受害者动态的影响,并敦促未来的研究人员在此背景下研究工作场所偏差。
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引用次数: 7
My Partner Made Me Do It: The Crossover of a Job Incumbent’s Job Tension to the Spouse’s Workplace Incivility 我的伴侣让我这么做的:在职者的工作紧张与配偶在工作场所的不礼貌的交叉
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-07-15 DOI: 10.1080/08959285.2021.1951271
M. Thompson, Dawn S. Carlson, Wayne S. Crawford, K. Kacmar
ABSTRACT We propose a spillover-crossover-spillover process model of dual-career couples by which job incumbent job tension contributes to strain-based work-family conflict which motivates their work-based family undermining, that later relates to the spouse’s workplace incivility. Further, we propose the spouse’s job autonomy moderates the relationship between job incumbent work-based family undermining behaviors and spousal incivility at work. We test the proposed model using a sample of 420 dual-career couples’ survey responses collected over three time periods. Results indicate that job incumbent job tension relates positively to their work-based family undermining behaviors, which then associates with the spouse’s workplace incivility. These effects are moderated by the spouse’s job autonomy such that greater autonomy weakens the relationship between perceived work-based undermining behaviors and incivility at work.
摘要我们提出了一个双职业夫妇的溢出-交叉溢出过程模型,通过该模型,在职者的工作紧张导致了基于压力的工作-家庭冲突,从而激发了他们基于工作的家庭破坏,而后又与配偶的工作场所不文明行为有关。此外,我们提出配偶的工作自主性调节了在职者基于工作的家庭破坏行为与配偶在工作中的不文明行为之间的关系。我们使用在三个时间段内收集的420对双职业夫妇的调查回答样本来测试所提出的模型。结果表明,在职者的工作紧张感与他们基于工作的家庭破坏行为呈正相关,而后者与配偶的工作场所不文明行为呈正相关。这些影响受到配偶工作自主权的调节,因此更大的自主权削弱了基于工作的破坏行为和工作中的不文明行为之间的关系。
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引用次数: 3
We’re in This Together: A Dyadic Approach to Organizational Cynicism, Leader-Member Exchange, and Performance 我们在一起:组织玩世不恭、领导-成员交流和绩效的二元方法
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-06-02 DOI: 10.1080/08959285.2021.1929234
Kristyn A. Scott, David Zweig
ABSTRACT Despite renewed interest in organizational cynicism, we still know little about how it affects relationships with others in the organization. Using a shared reality framework, we apply the common-fate model to explore how supervisor and subordinate’s organizational cynicism operates in tandem to influence the quality of leader-member exchange (LMX) at the dyad level and affects job performance ratings. Across 199 supervisor-subordinate dyads, we find that dyad-level organizational cynicism has negative effects on dyad-level LMX, impacting supervisory perceptions of subordinate performance. Expanding our understanding of organizational cynicism beyond the individual and incorporating methodology from the interpersonal relationships literature into the study of LMX, our results suggest that to understand the impact of cynicism in the workplace, we need to move beyond the study of subordinates alone.
尽管人们对组织玩世不恭重新产生了兴趣,但我们对它如何影响组织中与他人的关系仍然知之甚少。采用共享现实框架,我们运用共同命运模型来探讨主管和下属的组织犬儒主义如何协同作用,从而影响领导-成员交换(LMX)的质量,并影响工作绩效评级。在199对上下级关系中,我们发现上下级层级的组织玩世不恭对上下级层级的LMX有负向影响,影响管理者对下属绩效的感知。将我们对组织玩世不恭的理解扩展到个人之外,并将人际关系文献中的方法纳入LMX研究,我们的研究结果表明,要了解玩世不恭在工作场所的影响,我们需要超越对下属的研究。
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引用次数: 3
Examining the synergetic impact of ability-motivation-opportunity-enhancing high performance work practices 考察能力激励机会对高绩效工作实践的协同影响
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-05-27 DOI: 10.1080/08959285.2021.1920021
Sadia Nadeem, Hamnah Rahat
ABSTRACT This study examines the impact of ability-motivation-opportunity (AMO) enhancing bundles and their interactions on employee outcomes and perceived organizational performance (POP) using signaling theory. It also examines employee outcomes as mediators, and trust and work autonomy as moderators in these relationships. Based on data from HR managers and 3,460 employees from 222 organizations, the study presents a 2-1-2 multilevel moderated-mediation model. Results indicate that the motivation-enhancing bundle had a positive impact on POP, and this bundle and its interaction with the ability-enhancing bundle had a negative impact on job satisfaction. The opportunity-enhancing bundle and its interaction with the other two bundles had a positive impact on job satisfaction. Work autonomy and trust acted as moderators in relationships between the bundles, their interactions, and the outcomes.
摘要本研究采用信号传导理论考察了能力-动机-机会增强捆绑包及其相互作用对员工结果和感知组织绩效的影响。它还考察了作为中介的员工结果,以及作为这些关系中的调节者的信任和工作自主性。基于来自222个组织的人力资源经理和3460名员工的数据,本研究提出了一个2-1-2多级调节中介模型。结果表明,动机增强束对POP有正向影响,而动机增强束及其与能力增强束的相互作用对工作满意度有负向影响。机会增强捆绑包及其与其他两个捆绑包的互动对工作满意度产生了积极影响。工作自主性和信任是捆绑包之间关系、互动和结果的调节者。
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引用次数: 4
Deconstructing Multiteam System Action: Development and Content Validation of a Multilevel Multiteam System Action Taxonomy 解构多团队系统行为:一个多层次多团队系统行动分类法的开发与内容验证
IF 2.2 4区 心理学 Q2 PSYCHOLOGY, APPLIED Pub Date : 2021-05-27 DOI: 10.1080/08959285.2021.1922909
Elisa M. Torres, David M. Wallace, S. Zaccaro, Samantha Dubrow
ABSTRACT Current theories of goal-directed action in networks of closely collaborating teams, have yet to provide a framework that can assist in identifying specific points of multiteam system (MTS) action that led to performance breakdowns. Expanding upon previous frameworks, we develop an MTS action taxonomy detailing 29 within-team alignment and between-team behaviors that occur during the action phase of MTS performance. The taxonomy is built upon our model of MTS action subphases which delineates MTS action into three interrelated, multilevel phases: acting, monitoring, and recalibrating. We evaluate the content validity of the taxonomy using subject matter expert interviews and case studies within a US Navy context. We discuss implications regarding the applicability of the MTS action subphase framework and associated taxonomy for diagnostic and training purposes.
在紧密合作的团队网络中,目前的目标导向行动理论尚未提供一个框架,可以帮助确定导致绩效崩溃的多团队系统(MTS)行动的具体点。在之前的框架的基础上,我们开发了一个MTS行动分类法,详细说明了MTS绩效的行动阶段发生的29种团队内部一致性和团队之间的行为。该分类法建立在我们的MTS行动子阶段模型之上,该模型将MTS行动划分为三个相互关联的多层次阶段:行动、监测和重新校准。我们使用主题专家访谈和美国海军背景下的案例研究来评估分类法的内容有效性。我们讨论了MTS行动子阶段框架和相关分类对诊断和培训目的适用性的影响。
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引用次数: 4
期刊
Human Performance
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