Pub Date : 2023-11-25DOI: 10.1080/19368623.2023.2279174
Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid, Mohsin Raza
Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms ma...
{"title":"Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences","authors":"Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid, Mohsin Raza","doi":"10.1080/19368623.2023.2279174","DOIUrl":"https://doi.org/10.1080/19368623.2023.2279174","url":null,"abstract":"Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms ma...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"115 22","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138455792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-18DOI: 10.1080/19368623.2023.2279166
Seunghun Shin, Zheng Xiang
This study aimed to examine the context-specific effect of online review recency on the processing of a review by tourists. It compared how tourists process the rating of a recently posted review, ...
本研究旨在探讨在线评论近代性对游客评论加工的情境效应。它比较了游客如何处理最近发布的评论的评级……
{"title":"Effect of online review comment recency on information processing: interaction between overall and recently posted individual ratings","authors":"Seunghun Shin, Zheng Xiang","doi":"10.1080/19368623.2023.2279166","DOIUrl":"https://doi.org/10.1080/19368623.2023.2279166","url":null,"abstract":"This study aimed to examine the context-specific effect of online review recency on the processing of a review by tourists. It compared how tourists process the rating of a recently posted review, ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"3 9","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138297709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-17DOI: 10.1080/19368623.2023.2281445
Naeem Akhtar, Umar Iqbal Siddiqi
This study aims to examine the relationship between service providers’ self-disclosure on hotel booking platforms (i.e. Booking.com and TripAdvisor) and consumers’ trust, hesitation, and booking in...
{"title":"Effects of service providers’ self-disclosure on booking platforms on consumers’ trust, hesitation, and booking intentions: moderating role of social media influencers","authors":"Naeem Akhtar, Umar Iqbal Siddiqi","doi":"10.1080/19368623.2023.2281445","DOIUrl":"https://doi.org/10.1080/19368623.2023.2281445","url":null,"abstract":"This study aims to examine the relationship between service providers’ self-disclosure on hotel booking platforms (i.e. Booking.com and TripAdvisor) and consumers’ trust, hesitation, and booking in...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"28 6","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-11-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138293487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-12DOI: 10.1080/19368623.2023.2271448
Naveed Ahmad, Aqeel Ahmad, Anna Lewandowska, Heesup Han
This research attempts to investigate corporate social responsibility (CSR) and consumers’ advocacy behavior (CAB) association in the hotel services sector of a developing economy. Furthermore, thi...
{"title":"From screen to service: how corporate social responsibility messages on social media shape hotel consumer advocacy","authors":"Naveed Ahmad, Aqeel Ahmad, Anna Lewandowska, Heesup Han","doi":"10.1080/19368623.2023.2271448","DOIUrl":"https://doi.org/10.1080/19368623.2023.2271448","url":null,"abstract":"This research attempts to investigate corporate social responsibility (CSR) and consumers’ advocacy behavior (CAB) association in the hotel services sector of a developing economy. Furthermore, thi...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"73 9","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"110423264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-07DOI: 10.1080/19368623.2023.2277731
Trieu Nguyen, Dung Minh Nguyen
The rapid growth of online food delivery (OFD) services presents new opportunities and challenges for OFD stakeholders, emphasizing the strategic importance of retaining customers. However, the exi...
{"title":"What will make Generation Y and Generation Z to continue to use online food delivery services: a uses and gratifications theory perspective","authors":"Trieu Nguyen, Dung Minh Nguyen","doi":"10.1080/19368623.2023.2277731","DOIUrl":"https://doi.org/10.1080/19368623.2023.2277731","url":null,"abstract":"The rapid growth of online food delivery (OFD) services presents new opportunities and challenges for OFD stakeholders, emphasizing the strategic importance of retaining customers. However, the exi...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"107 6","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71507218","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study investigated the impact of leader humor on workplace ostracism, with leader-member exchange (LMX) and supervisor ostracism employed as mediators. Data from 517 full-time hotel employees ...
{"title":"The impact of leaders’ affiliative humor and aggressive humor on the workplace ostracism: a serial mediation model","authors":"Mann-Jung Hsiao, Hsiu-Yu Teng, Chien-Yu Chen, Cheng-Hsien Hsieh","doi":"10.1080/19368623.2023.2272665","DOIUrl":"https://doi.org/10.1080/19368623.2023.2272665","url":null,"abstract":"This study investigated the impact of leader humor on workplace ostracism, with leader-member exchange (LMX) and supervisor ostracism employed as mediators. Data from 517 full-time hotel employees ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"107 7","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"71507217","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-08DOI: 10.1080/19368623.2023.2265352
Jing Li, Hyunsu Kim, Kevin Kam Fung So
ABSTRACTAccess-based consumption has received close attention from academics and industry practitioners in recent years. However, the nature of this type of consumption and the corresponding concept of psychological ownership are yet to be fully understood in hospitality services. This study referred to self-determination theory and psychological ownership theory to examine antecedents and outcomes of psychological ownership in the accommodation context. Two studies were conducted: Study 1 empirically assessed theoretical relationships among the constructs with an Airbnb customer sample, and Study 2 evaluated the proposed model with a hotel sample. Findings highlighted identity and existential authenticity as consistent antecedents of psychological ownership while intimacy and communal identity were not. Multi-group analysis indicated that the two samples’ path coefficients did not significantly differ, providing empirical evidence that supports the proposition that Airbnb and hotels both fall into the category of access-based consumption. The findings provide important insight into similarities and differences between new and traditional access-based consumption.摘要近年来，基于获取的消费受到了学术界和行业从业者的密切关注. 然而，这类消费的性质以及相应的心理所有权概念在酒店服务中尚待充分理解. 本研究参考了自决理论和心理所有权理论，考察了调节情境下心理所有权的前因和结果. 进行了两项研究: 研究1用Airbnb客户样本实证评估了结构之间的理论关系，研究2用酒店样本评估了所提出的模型. 研究结果强调，身份和存在的真实性是心理所有权的一致前提，而亲密感和共同身份则不是. 多组分析表明，两个样本的路径系数没有显著差异，提供了实证证据，支持Airbnb和酒店都属于基于访问的消费类别. 讨论了相关影响.KEYWORDS: Access-based consumptionpsychological ownershipvalue co-creationcustomer citizenship behaviorcustomer participation behaviorsharing economy Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels","authors":"Jing Li, Hyunsu Kim, Kevin Kam Fung So","doi":"10.1080/19368623.2023.2265352","DOIUrl":"https://doi.org/10.1080/19368623.2023.2265352","url":null,"abstract":"ABSTRACTAccess-based consumption has received close attention from academics and industry practitioners in recent years. However, the nature of this type of consumption and the corresponding concept of psychological ownership are yet to be fully understood in hospitality services. This study referred to self-determination theory and psychological ownership theory to examine antecedents and outcomes of psychological ownership in the accommodation context. Two studies were conducted: Study 1 empirically assessed theoretical relationships among the constructs with an Airbnb customer sample, and Study 2 evaluated the proposed model with a hotel sample. Findings highlighted identity and existential authenticity as consistent antecedents of psychological ownership while intimacy and communal identity were not. Multi-group analysis indicated that the two samples’ path coefficients did not significantly differ, providing empirical evidence that supports the proposition that Airbnb and hotels both fall into the category of access-based consumption. The findings provide important insight into similarities and differences between new and traditional access-based consumption.摘要近年来，基于获取的消费受到了学术界和行业从业者的密切关注. 然而，这类消费的性质以及相应的心理所有权概念在酒店服务中尚待充分理解. 本研究参考了自决理论和心理所有权理论，考察了调节情境下心理所有权的前因和结果. 进行了两项研究: 研究1用Airbnb客户样本实证评估了结构之间的理论关系，研究2用酒店样本评估了所提出的模型. 研究结果强调，身份和存在的真实性是心理所有权的一致前提，而亲密感和共同身份则不是. 多组分析表明，两个样本的路径系数没有显著差异，提供了实证证据，支持Airbnb和酒店都属于基于访问的消费类别. 讨论了相关影响.KEYWORDS: Access-based consumptionpsychological ownershipvalue co-creationcustomer citizenship behaviorcustomer participation behaviorsharing economy Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"67 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135197688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-28DOI: 10.1080/19368623.2023.2258865
Mohammad Azimi, Faraz Sadeghvaziri, Zahed Ghaderi, Collin Michael Hall
Employer branding in organizational human resources management is essential. Nevertheless, certain gaps persist within the realm of scientific research in this field, particularly in the exploratio...
雇主品牌在组织人力资源管理中是必不可少的。然而，在这一领域的科学研究领域内，特别是在探索…
{"title":"Corporate social responsibility and employer brand personality appeal: approaches for human resources challenges in the hospitality sector","authors":"Mohammad Azimi, Faraz Sadeghvaziri, Zahed Ghaderi, Collin Michael Hall","doi":"10.1080/19368623.2023.2258865","DOIUrl":"https://doi.org/10.1080/19368623.2023.2258865","url":null,"abstract":"Employer branding in organizational human resources management is essential. Nevertheless, certain gaps persist within the realm of scientific research in this field, particularly in the exploratio...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"26 24","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50166863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study examines how employees’ perceived AI-supported autonomy influences their innovative performance in hospitality. Drawing on self-determination theory, we proposed and examined a moderated...
{"title":"How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality","authors":"Haiyan Kong, Zihan Yin, Kaye Chon, Yue Yuan, Jinhan Yu","doi":"10.1080/19368623.2023.2258116","DOIUrl":"https://doi.org/10.1080/19368623.2023.2258116","url":null,"abstract":"This study examines how employees’ perceived AI-supported autonomy influences their innovative performance in hospitality. Drawing on self-determination theory, we proposed and examined a moderated...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"61 50","pages":""},"PeriodicalIF":12.5,"publicationDate":"2023-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50167230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-24DOI: 10.1080/19368623.2023.2258147
Saeid Nosrati, Niusha Talebzadeh, Ali Ozturen, Levent Altinay
ABSTRACTThis study aims to investigate the effect of unethical leadership on unethical pro-family behavior through the sequential mediating effect of emotional exhaustion and unethical pro-organizational behavior and the moderating role of moral awareness among hospitality industry employees. Data were collected from frontline employees of 5-star hotels in Iran’s leading tourist destination cities. Testing hypotheses were conducted using models 6 and 8 of PROCESS Macro SPSS. The results indicated that unethical leadership contributed to unethical pro-family behavior through direct and sequential mediating effects of emotional exhaustion and unethical pro-organizational behavior. Empirical evidence also confirmed that moral awareness moderated the relationship between unethical leadership and unethical pro-organizational behavior. In contrast, its moderating effect on the relationship between unethical leadership and unethical pro-family behavior was insignificant. This study offers new insights into our understanding of unethical leadership and its consequences in the hospitality industry.本研究旨在通过情绪衰竭和不道德亲组织行为的顺序中介作用以及酒店业员工道德意识的调节作用，调查不道德领导对不道德亲家庭行为的影响.数据来自伊朗主要旅游目的地城市五星级酒店的一线员工.使用PROCESSMacro SPSS的模型6和8进行假设检验.研究结果表明，不道德的领导通过情绪衰竭和不道德的亲组织行为的直接和顺序中介作用，促成了不道德的亲家行为.经验证据也证实，道德意识调节了不道德领导和不道德亲组织行为之间的关系.相反，它对不道德领导和不道德亲家庭行为之间关系的调节作用是微不足道的.这项研究为我们对酒店业不道德领导及其后果的理解提供了新的见解.KEYWORDS: unethical leadershipemotional exhaustionunethical pro-organizational behaviorunethical pro-family behaviormoral awarenessstimulus-organism-response theory Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior: testing moral awareness as a moderator","authors":"Saeid Nosrati, Niusha Talebzadeh, Ali Ozturen, Levent Altinay","doi":"10.1080/19368623.2023.2258147","DOIUrl":"https://doi.org/10.1080/19368623.2023.2258147","url":null,"abstract":"ABSTRACTThis study aims to investigate the effect of unethical leadership on unethical pro-family behavior through the sequential mediating effect of emotional exhaustion and unethical pro-organizational behavior and the moderating role of moral awareness among hospitality industry employees. Data were collected from frontline employees of 5-star hotels in Iran’s leading tourist destination cities. Testing hypotheses were conducted using models 6 and 8 of PROCESS Macro SPSS. The results indicated that unethical leadership contributed to unethical pro-family behavior through direct and sequential mediating effects of emotional exhaustion and unethical pro-organizational behavior. Empirical evidence also confirmed that moral awareness moderated the relationship between unethical leadership and unethical pro-organizational behavior. In contrast, its moderating effect on the relationship between unethical leadership and unethical pro-family behavior was insignificant. This study offers new insights into our understanding of unethical leadership and its consequences in the hospitality industry.本研究旨在通过情绪衰竭和不道德亲组织行为的顺序中介作用以及酒店业员工道德意识的调节作用，调查不道德领导对不道德亲家庭行为的影响.数据来自伊朗主要旅游目的地城市五星级酒店的一线员工.使用PROCESSMacro SPSS的模型6和8进行假设检验.研究结果表明，不道德的领导通过情绪衰竭和不道德的亲组织行为的直接和顺序中介作用，促成了不道德的亲家行为.经验证据也证实，道德意识调节了不道德领导和不道德亲组织行为之间的关系.相反，它对不道德领导和不道德亲家庭行为之间关系的调节作用是微不足道的.这项研究为我们对酒店业不道德领导及其后果的理解提供了新的见解.KEYWORDS: unethical leadershipemotional exhaustionunethical pro-organizational behaviorunethical pro-family behaviormoral awarenessstimulus-organism-response theory Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135925350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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