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Overcoming unpleasant affective experiences while learning: latent profiles of resilience while learning 在学习中克服不愉快的情感体验:学习中复原力的潜在特征
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-24 DOI: 10.1108/jmd-05-2022-0121
D. Christopher Kayes, Philip W. Wirtz, Jing Burgi-Tian

Purpose

Resilience while learning is the capacity to initiate, persist and direct effort toward learning when experiencing unpleasant affective states. The underlying mechanisms of resilience are emotional buffering and self-regulation when experiencing unpleasant affective states. The authors identified four factors that support resilience while learning: positive emotional engagement, creative problem-solving, learning identity and social support. The authors developed and tested scales and found evidence to support the four-factor model of resilience. The authors offer a person-centered approach to resilience in learning by conducting a latent profile analysis that tested the likelihood of resilience based on profiles of differences in scores on these factors under two affective conditions: (unpleasant) learning during frustration versus (pleasant) learning during progress. A quarter of individuals activated the four resilience factors in pleasant and unpleasant affective states, while 75% of participants saw decrements in these factors when faced with frustration. The results support a four-factor, person-centered approach to resilience while learning.

Design/methodology/approach

The authors develop and test a four-factor model of resilience and test the model in a group of 330 management undergraduate and graduate students. Each participant identified two learning episodes in their responses, one while frustrated and one while making progress, and ranked the level of intensity on the four resilience factors. Analysis on an additional 88 subjects provided additional support for the validation and reliability of scales.

Findings

Results revealed 2 latent profiles groups, with 25% of the sample associated with resilience (low difference on resilience factors between the two learning episodes) and 75% who remain susceptible to unpleasant emotions (high difference between the two learning episodes).

Research limitations/implications

The study supports a person-centered approach to resilience while learning (in contrast to a variable centered approach).

Practical implications

The study provides a means to classify individuals using a person-centered, rather than a variable-centered approach. An understanding of how individuals buffer and self-regulate while experiencing unpleasant affect while learning can help educators, consultants and managers develop better interventions for learning.

Social implications

This study addresses the growing concern over student success associated with increased dropout rates among undergraduate business students, and the failure of many management developments and executive training efforts. This study suggests that looking at specific variables may not provide insight into the complex relationship be

目的学习韧性是指在经历不愉快的情绪状态时,启动、坚持和努力学习的能力。复原力的基本机制是在经历不愉快情绪状态时的情绪缓冲和自我调节。作者确定了支持学习时恢复力的四个因素:积极的情绪参与、创造性地解决问题、学习认同和社会支持。作者开发并测试了量表,发现有证据支持四因素复原力模型。作者提供了一种以人为本的学习抗逆力方法,即进行潜在特征分析,根据这些因素在两种情感条件下的得分差异特征测试抗逆力的可能性:(不愉快的)挫折中的学习与(愉快的)进步中的学习。四分之一的人在愉快和不愉快的情绪状态下激活了四个复原因子,而75%的参与者在面临挫折时这些因子有所下降。这些结果支持以人为本的四因素学习复原力方法。作者开发并测试了四因素复原力模型,并在一组 330 名管理专业的本科生和研究生中进行了测试。每位受试者在回答中确定了两个学习事件,一个是在受挫时,另一个是在取得进步时,并对四个复原力因素的强度进行了排序。对另外 88 名受试者的分析为量表的验证和可靠性提供了额外的支持。研究结果结果显示了两个潜在的特征组,25% 的样本与复原力相关(两个学习事件之间的复原力因子差异较小),75% 的样本仍然容易受到不愉快情绪的影响(两个学习事件之间的差异较大)。研究的局限性/意义该研究支持以人为本的学习复原力方法(与以变量为中心的方法形成对比)。实际意义该研究提供了一种以人为本而不是以变量为中心对个体进行分类的方法。社会意义这项研究解决了人们日益关注的与商科本科生辍学率上升有关的学生成功问题,以及许多管理发展和高管培训工作失败的问题。本研究表明,关注特定变量可能无法深入了解学习成果与支持学习复原力的因素之间的复杂关系。原创性/价值从以人为本的角度,使用潜在特征分析等分析方法来了解复原力因素的兴趣日益浓厚。本研究首次探讨了如何根据四种抗逆力因素将个人归类为类似的特征。
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引用次数: 0
How are leadership discourses reflected in the leadership identity of young adults? 领导力论述如何体现在年轻人的领导力认同中?
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-24 DOI: 10.1108/jmd-08-2023-0236
Hana Lorencová, Pavlína Honsová, Daniela Pauknerová, Eva Jarošová

Purpose

This article focuses on the leadership development of young adults. The topic is of significant importance as leadership identity tends to form early in life, and its long-term implications contribute to leadership formation. The objective of this study was to gain insights into how leadership is constructed in young adults and how it is manifested in their preferred leadership identity.

Design/methodology/approach

This research was approached from a constructivist perspective, utilizing discourse analysis. The authors conducted a study involving 24 written essays by young individuals with a business background, in which they shared their early leadership experiences. Drawing upon a modified life story interview structure, the authors meticulously analyzed the content.

Findings

The authors identified eight discourses clustered into two groups according to the types of leadership orientation: toward oneself and toward others. The discourses in the toward oneself group consist of leadership as taking responsibility, leadership as courage, manifesting personal strengths and as a role/status. The toward others group includes discourses approaching leadership as balancing directivity, coordinating and organizing work, personalized approach and as performance management.

Research limitations/implications

The major methodological limitations stem from the qualitative design per se. The findings based on qualitative data have limits in generalizing.

Practical implications

The authors' findings have practical implications for educators. The authors propose the utilization of critical self-reflection on early leadership experiences and self-narration as effective tools in nurturing and developing young leaders.

Social implications

This paper underscores the importance of educating young leaders, as they can create a positive impact on their subordinates and society as a whole. By providing them with leadership skills, the authors initiate a chain reaction of influence that extends through different levels of leadership, leading to significant social change.

Originality/value

The authors' originality and contribution to the literature on leadership development lies in showcasing the diversity of perspectives on leadership among participants sharing a similar background and developmental stage. This holds valuable implications for educators working with this cohort.

目的 本文重点关注年轻人的领导力发展。这一主题具有重要意义,因为领导身份往往在生命早期就已形成,其长期影响有助于领导力的形成。本研究的目的是深入了解领导力是如何在年轻人中构建的,以及如何在他们偏好的领导力身份中体现出来。设计/方法/途径本研究从建构主义的角度出发,采用了话语分析法。作者进行了一项涉及 24 篇文章的研究,这些文章由具有商业背景的年轻人撰写,他们在文章中分享了自己早期的领导经验。根据领导力取向的类型,作者将八种话语分为两组:面向自己和面向他人。面向自己组中的论述包括领导力是承担责任、领导力是勇气、彰显个人优势以及领导力是一种角色/地位。面向他人组包括将领导力视为平衡指导性、协调和组织工作、个性化方法和绩效管理的论述。实际意义作者的研究结果对教育工作者具有实际意义。社会意义本文强调了教育年轻领导者的重要性,因为他们可以对下属和整个社会产生积极的影响。通过向他们传授领导技能,作者启动了一个影响连锁反应,并通过不同层次的领导层延伸开来,从而带来重大的社会变革。原创性/价值作者的原创性以及对领导力发展文献的贡献在于展示了背景和发展阶段相似的参与者对领导力的不同观点。这对与这一群体合作的教育工作者具有重要意义。
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引用次数: 0
Identifying key elements for evaluating organizations' complex adaptive leadership readiness (CAL-R framework): paving the way for a measurement tool development 确定评估组织复杂适应性领导力准备程度的关键要素(CAL-R 框架):为开发测量工具铺平道路
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-16 DOI: 10.1108/jmd-07-2023-0220
Antonis Gavalas

Purpose

Traditional management models are no longer viable in this complex era, with fast-pacing markets and various emergent properties affecting organizational success. The present study acknowledges the need for developing a coherent framework that leaders may use to evaluate their organizational adaptive ability.

Design/methodology/approach

This paper uses theoretical analysis.

Findings

This paper proposes the CAL-R framework, which identifies key characteristics of complex adaptive systems (CAS). These actionable elements, manifested in respective behaviors, will increase organizational adaptability. Adaptability is then suggested to be the mediating factor between complex adaptive leadership practice and organizational performance.

Research limitations/implications

The suggested actionable elements are developed based on a theoretical, non-measurable approach; however, the need for statistical rigorousness is also acknowledged. Further research and a quantitative approach are also suggested for the development of a sound measurement scale.

Practical implications

Applying effective complex adaptive leadership will potentially provide organizations with a competitive advantage by making them more innovative, able to transform and adapt to environmental needs and changes and eventually meet their goals and reach their vision. Leaders may use the identified actionable elements as benchmarks against which they can evaluate their organizations' complex adaptive leadership readiness (CAL-R).

Originality/value

The CAL-R framework may be used by leaders in order to evaluate their organization’s current adaptive maturity level (ability) and identify the elements they need to focus on more and develop in order to become more adaptive and competitive.

目的在这个复杂的时代,传统的管理模式已不再可行,快速发展的市场和各种新出现的特性影响着组织的成功。研究结果本文提出了 CAL-R 框架,该框架确定了复杂适应系统(CAS)的关键特征。这些可操作的要素通过各自的行为表现出来,将提高组织的适应能力。研究局限/启示本文提出的可操作要素是基于一种理论性的、不可测量的方法;然而,本文也承认统计严谨性的必要性。实践意义应用有效的复合适应型领导力将为组织带来潜在的竞争优势,使其更具创新性,能够转变并适应环境需求和变化,最终实现目标和愿景。领导者可将确定的可操作要素作为基准,据此评估其组织的复杂适应性领导力准备程度(CAL-R)。原创性/价值领导者可利用CAL-R框架评估其组织当前的适应性成熟度(能力),并确定他们需要更加关注和发展的要素,以提高适应性和竞争力。
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引用次数: 0
Impact of supervisor phubbing on workplace incivility and workplace presenteeism: mediation and moderation effect of self-esteem and power distance 上司傲慢对工作场所不礼貌行为和工作场所迟到的影响:自尊和权力距离的中介和调节作用
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2024-01-09 DOI: 10.1108/jmd-08-2023-0230
Syed Aarij Hasan, Afshan Naseem, Muzamil Mahmood, Zunaira Sajjad, Muhammad Zeeshan Mirza

Purpose

Supervisor phubbing is an increasingly common behavior depicted by supervisors despite the significance of supervisor–subordinate interactions. This study explores the impact of this behavior on workplace incivility and workplace presenteeism and analyzes the mediating role of self-esteem and the moderating role of power distance.

Design/methodology/approach

Data were collected from employees belonging to IT sector. The research was cross-sectional in nature and the data were collected using a structured questionnaire.

Findings

The findings indicate a significant impact of supervisor phubbing on self-esteem, workplace incivility and workplace presenteeism. Additionally, results reveal the mediating role of self-esteem between supervisor phubbing and workplace presenteeism. However, the moderating effect of power distance on the relationship between supervisor phubbing and self-esteem was not supported.

Originality/value

The research contributes to the existing literature and theory, especially in the area of supervisor phubbing and communications management. The study suggests a need for comprehensive approach that involves both organizational policies and individual behavior change.

目的 尽管上司与下属之间的互动非常重要,但上司的 "傲慢 "行为却越来越常见。本研究探讨了这种行为对工作场所不文明行为和工作场所旷工的影响,并分析了自尊的中介作用和权力距离的调节作用。研究结果研究结果表明,上司溺爱对自尊、职场不文明行为和职场迟到有显著影响。此外,研究结果表明,自尊在上司傲慢和工作场所迟到之间起着中介作用。原创性/价值这项研究为现有的文献和理论做出了贡献,尤其是在上司傲慢和沟通管理领域。研究表明,有必要采取涉及组织政策和个人行为改变的综合方法。
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引用次数: 0
Transformational leadership style and psychological safety to meaningful work: moderating role customer incivility 变革型领导风格与有意义工作的心理安全:顾客不文明行为的调节作用
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-12-25 DOI: 10.1108/jmd-09-2023-0292
Md karim Rabiul, Karim Rashed, Harun O.R. Rashid
PurposeThis study examines the role of psychological safety as an antecedent to meaningful work and as a mediator between transformational leadership (TFL) and meaningful work. Additionally, it explores customer incivility as a precursor to psychological safety and as a moderator in the relationship between psychological safety and meaningful work.Design/methodology/approachData from 368 hotel employees in Bangladesh were purposively sampled and analyzed using SmartPLS.FindingsPsychological safety positively predicted meaningful work and served as a mediator in the nexus between TFL and meaningful work. Additionally, customer incivility was identified as a negative predictor of safety and acted as a moderator, reversing the association between psychological safety and meaningful work.Practical implicationsTFL exhibits mixed correlations, being negatively associated with meaningful work but positively linked to psychological safety. Therefore, workplaces should prioritize cultivating a psychologically safe environment and minimizing customer incivility to increase meaningful work.Originality/valueThe results add value to the conservation of resources and self-concept theories by examining the mediating role of psychological safety and the moderating influence of customer incivility from the perspective of hotel employees.
目的 本研究探讨了心理安全作为有意义工作的前因、变革型领导(TFL)与有意义工作之间的中介所起的作用。研究结果心理安全对有意义的工作有积极的预测作用,并在变革型领导(TFL)和有意义的工作之间起到中介作用。此外,顾客的不文明行为被认为是安全的负面预测因素,并起到调节作用,逆转了心理安全与有意义工作之间的关联。因此,工作场所应优先培养心理安全环境,尽量减少顾客不礼貌行为,以增加有意义的工作。原创性/价值该研究结果从酒店员工的角度研究了心理安全的中介作用和顾客不礼貌行为的调节作用,为资源保护和自我概念理论增添了价值。
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引用次数: 0
Job happiness: influence of work flexibility through work-life balance and gender moderation 工作幸福感:工作与生活的平衡和性别调节对工作灵活性的影响
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-12-25 DOI: 10.1108/jmd-04-2023-0118
Luz Esmeralda Hernández Martínez, Zeidy Edith Chunga-Liu
PurposeThis research aims to determine the influence that work flexibility (WF) has on the happiness of workers through the work and personal life balance, work-life balance (WLB), as a mediating variable, as well as the moderating role of gender between WLB and job happiness (JH). A structural model that describes the interactions between these study variables is proposed.Design/methodology/approachA quantitative approach was used. The data were collected by non-probabilistic sampling, surveying 200 mid-level employees in small and medium industrial enterprises (industrial SMEs). The proposed hypotheses were analyzed and tested using partial least squares structural equation modeling.FindingsThe results confirmed the hypotheses presented. In the relation of WLB and JH, positive work-family and family-work interactions would result in a greater increase in JH in the women group compared to men, and special characteristics were found in the variables in the Mexican context.Practical implicationsThis study will provide information to those responsible for the human resources departments of companies to design and implement good practices in which importance can be given to labor agreements involving WF and the implementation of WLB policies differentiated by gender to generate happiness at work.Originality/valueThe JH construct proposed by Fisher (2010) was applied, and its relationship with WF and WLB in a post-pandemic context was studied. The research applied to supervisors and area managers of industrial SMEs reflects the importance of considering the balance between their life and work to achieve JH, understanding it as job satisfaction and more commitment to work, in addition to considering the differences by gender.
目的 本研究旨在通过工作与个人生活平衡(WLB)这一中介变量,以及性别在 WLB 与工作幸福感(JH)之间的调节作用,确定工作灵活性(WF)对工作者幸福感的影响。本文提出了一个描述这些研究变量之间相互作用的结构模型。数据通过非概率抽样收集,调查了 200 名中小型工业企业(SMEs)的中层员工。采用偏最小二乘结构方程模型对提出的假设进行了分析和检验。在 WLB 和 JH 的关系中,与男性相比,积极的工作-家庭互动和家庭-工作互动会使女性组的 JH 有更大的提高,而且在墨西哥背景下发现了变量的特殊性。实践意义本研究将为公司人力资源部门的负责人提供信息,以设计和实施良好的实践,其中可以重视涉及 WF 的劳动协议,并实施按性别区分的 WLB 政策,以产生工作幸福感。原创性/价值本研究应用了 Fisher(2010 年)提出的 JH 概念,并研究了其与 WF 和 WLB 在后流行病背景下的关系。该研究适用于中小型工业企业的主管和区域经理,反映了考虑生活与工作之间的平衡以实现 JH 的重要性,将其理解为工作满意度和对工作的更多承诺,此外还考虑了性别差异。
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引用次数: 0
Developing enduring leadership competences in complex project management: charting a course, embarking on a journey 在复杂的项目管理中发展持久的领导能力:绘制课程,踏上旅程
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-11-27 DOI: 10.1108/jmd-09-2022-0218
Fran Ackermann, Eunice Maytorena, Carl Gavin, Stuart Forsyth

Purpose

The aim of this study is to report and reflect on the development of a tailored executive education programme rooted in state-of-the-art research and focused on enhancing and embedding project leadership competences in a multi-national project-based organisation.

Design/methodology/approach

Through a detailed description of an example of a leadership development programme, the paper reflects on the learning journey. Drawing on research in management education, leadership and project management competence development, the authors present the rationale, design, delivery and participant and organisational experiences.

Findings

Reflections on the learning journey identify five key points: a) the fundamental role of a programme champion, b) the importance of balancing rigour and relevance in executive education programme design, c) the importance of attending to the milieu of the clientele in terms of culture, demands and where they are in terms of their learning journey, d) the significant role that reflection can play in personal development and e) the competences necessary for project leadership.

Research limitations/implications

This paper reflects on a single programme for a single organisation and is therefore at risk of being idiosyncratic and not generalisable. This is indeed a limitation. However, the authors are all experienced in delivering executive education – and therefore can use those experiences to view the reflections. Many of the considerations noted here resonate with other programmes (both in support and through experience of omission having detrimental effects).

Practical implications

The paper provides new insights into developing enduring and effective leadership competences in complex project management, i.e. one that has a lasting impact on the organisation and is recognised to provide benefits. The reflections on how the authors charted a course and embarked on a journey are deemed of relevance to academics and industry.

Originality/value

The paper provides, for both industry practitioners and academics, new insights into effective leadership development in complex project management, one that has a lasting impact on the individual and the organisation and is recognised to provide benefits.

本研究的目的是报告和反思一个基于最新研究的量身定制的高管教育计划的发展,重点是在一个以项目为基础的跨国组织中增强和嵌入项目领导能力。设计/方法/途径通过对领导力发展计划的一个例子的详细描述,本文反映了学习之旅。根据管理教育、领导力和项目管理能力发展方面的研究,作者介绍了基本原理、设计、交付以及参与者和组织的经验。对学习之旅的反思确定了五个关键点:a)项目冠军的基本作用;b)在高管教育项目设计中平衡严谨性和相关性的重要性;c)在文化、需求和学习之旅中关注客户环境的重要性;d)反思在个人发展中可以发挥的重要作用;e)项目领导所需的能力。研究局限性/意义本文仅反映了一个组织的单个项目,因此存在特殊性和不可推广性的风险。这确实是一个限制。然而,这些作者都有提供高管教育的经验,因此可以利用这些经验来看待这些反思。这里提到的许多考虑与其他方案(在支持方面和由于不作为造成有害影响的经验方面)是一致的。本文提供了在复杂项目管理中发展持久和有效的领导能力的新见解,即对组织产生持久影响并被公认为提供利益的领导能力。作者们对如何规划路线和踏上旅程的思考,被认为与学术界和产业界息息相关。原创性/价值本文为行业从业者和学者提供了复杂项目管理中有效领导力发展的新见解,这对个人和组织都有持久的影响,并被认为能带来好处。
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引用次数: 0
Employee and manager's emotional intelligence and individual adaptive performance: the role of servant leadership climate 员工与管理者情商与个体适应性绩效:服务型领导氛围的作用
IF 3.1 Q1 Business, Management and Accounting Pub Date : 2023-11-16 DOI: 10.1108/jmd-04-2021-0117
Mariem Balti, Samia Karoui Zouaoui

Purpose

The present research attempts to show the contribution of emotional intelligence and servant leadership climate to individual adaptive performance. The authors intend to explain the relations between the emotional intelligence of employees as well as of manager and the employee's adaptive performance. Moreover, this research assesses the significance of the mediating role of “servant leadership” climate in the relationship between the emotional intelligence of the manager and the employee's adaptive performance.

Design/methodology/approach

This research uses the quantitative research method and is included in explanatory research. Data collection used several informants for each organization. Data were collected using a sample of 57 managers and 204 team members spread over 24 companies belonging to different sectors of activity.

Findings

Employees' emotional intelligence directly influences individual adaptive performance. There is a direct influence of manager's emotional intelligence on individual adaptive performance. Then, there is an indirect influence of emotional intelligence on individual adaptive performance through the mediation of servant leadership climate.

Originality/value

The novelty of this research is in its effort to observe the multilevel mediation of servant leadership climate with other variables developed in the research model. No previous studies have found a relationship between employee and manager's emotional intelligence and individual adaptive performance.

目的探讨情绪智力和仆人型领导氛围对个体适应绩效的影响。作者试图解释员工和管理者的情绪智力与员工适应绩效之间的关系。此外,本研究还评估了“服务型领导”氛围在管理者情商与员工适应性绩效关系中的中介作用。设计/方法/方法本研究采用定量研究方法,并纳入解释性研究。数据收集使用了每个组织的几个线人。数据是通过分布在不同行业的24家公司的57名经理和204名团队成员的样本收集的。研究发现,员工的情绪智力直接影响个体的适应性表现。管理者的情绪智力对个体的适应绩效有直接影响。其次,情绪智力通过仆人式领导氛围的中介间接影响个体的适应绩效。本研究的新颖之处在于它试图观察仆人式领导氛围与研究模型中开发的其他变量之间的多层次中介作用。之前没有研究发现员工和管理者的情商与个人适应性表现之间的关系。
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引用次数: 0
Transformational and transactional leadership behaviors and ethical perceptions: the effects of sensory processing sensitivity 变革型、交易型领导行为与伦理感知:感觉加工敏感性的影响
Q1 Business, Management and Accounting Pub Date : 2023-11-10 DOI: 10.1108/jmd-07-2023-0206
Cheryl K. Stenmark
Purpose Sensory processing sensitivity (SPS) is a trait that affects people's thinking and behavior. People who are higher in SPS are more sensitive to internal and environmental stimuli. The present study examined the effects of transformational and transactional leadership behaviors on follower ethical cognition and perception and the role that follower SPS plays in that process. Design/methodology/approach Participants read vignettes in which their leader was described as transformational or transactional. Participants then qualitatively answered a series of four emails asking questions about an ethical problem. Then they completed measures of ethical perceptions and SPS. Qualitative data were content coded to evaluate ethical cognition. Findings Results indicated that people higher in SPS had lower ethical perceptions than people lower in SPS when their leader was transactional. However, when their leader was transformational, people higher in SPS had higher ethical perceptions than people lower in SPS. Results suggest that a match between a follower's SPS and a leader's behaviors can influence followers' ethical perceptions. Findings suggest that organizational leader and management development interventions should encourage leaders to use transformational behaviors to improve followers' ethical perceptions. Originality/value Previous research has examined the effects of transformational and transactional leadership on many outcomes for followers, including ethical attitudes and behaviors. The present study contributes to this literature by examining the effects of transformational and transactional leadership behaviors on ethical cognition and perceptions.
目的感觉加工敏感性(SPS)是一种影响人的思维和行为的特征。SPS较高的人对内部和环境刺激更敏感。本研究考察了变革型和交易型领导行为对下属伦理认知和知觉的影响,以及下属SPS在这一过程中的作用。设计/方法/方法参与者阅读小短文,其中他们的领导者被描述为变革型或事务型。然后,参与者定性地回答了一系列关于道德问题的四封电子邮件。然后他们完成了道德观念和SPS的测量。定性数据内容编码评价伦理认知。结果表明,当领导是交易型领导时,SPS高的人比SPS低的人有更低的道德感知。然而,当他们的领导是变革型的,高SPS的人比低SPS的人有更高的道德观念。结果表明,追随者的SPS与领导者的行为之间的匹配会影响追随者的道德观念。研究结果表明,组织领导者和管理发展干预措施应鼓励领导者使用转型行为来提高下属的伦理感知。先前的研究已经考察了变革型领导和交易型领导对追随者的许多结果的影响,包括道德态度和行为。本研究通过考察变革型和交易型领导行为对伦理认知和感知的影响,为这一文献做出了贡献。
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引用次数: 0
Responding to incivility: exploring revenge and incivility climate 回应不文明:探索报复和不文明气候
Q1 Business, Management and Accounting Pub Date : 2023-11-07 DOI: 10.1108/jmd-03-2022-0064
Shanna R. Daniels, Aneika L. Simmons
Purpose The purpose of this study was to test a mediated-moderated model with revenge cognitions as a coping mechanism through which experienced incivility leads to perpetrated incivility. The authors further explore the role of organizational climate for incivility. Design/methodology/approach Two studies were tested utilizing ordinary least squares (OLS) regression and Hayes (2017) process for mediation and moderation. Study 1 was completed by 321 employees, and study 2 was completed by 197 employees each from across many occupations. Findings Study 1 results indicate support for a positive relationship between experienced incivility and perpetrated incivility. Study 2 results indicate support for a mediated-moderated relationship where experienced incivility was indirectly associated with incivility perpetration through revenge, and the perception of an incivility climate moderated this relationship. Originality/value This is the first study to examine revenge as an explanatory mechanism for responding to incivility. It addresses concerns about revenge cognitions to experiencing incivility and the role climate perceptions play in shaping whether an individual will reciprocate with an uncivil act. The authors’ results accentuate the need for organizations to decrease or eradicate incivility so that their employees can evade the associated adverse outcomes.
本研究的目的是检验一个以报复认知作为应对机制的中介调节模型,通过该模型,经历过的不文明行为导致实施的不文明行为。作者进一步探讨了组织氛围对不文明行为的作用。设计/方法/方法采用普通最小二乘(OLS)回归和Hayes(2017)过程进行中介和调节,对两项研究进行了测试。研究1由321名员工完成,研究2由来自不同职业的197名员工完成。研究1的结果表明,经历过的不文明行为与实施的不文明行为之间存在正相关关系。研究2的结果表明,经历过的不文明行为与通过报复而实施的不文明行为间接相关,并且对不文明氛围的感知调节了这种关系。这是第一个将报复作为对不文明行为反应的解释机制的研究。它解决了对经历不文明行为的报复认知的关注,以及气候感知在塑造个人是否会以不文明行为回报方面所起的作用。作者的研究结果强调了组织减少或根除不文明行为的必要性,这样他们的员工就可以避免相关的不良后果。
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JOURNAL OF MANAGEMENT DEVELOPMENT
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