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Beyond a lasting impression: Exploring the impact of brand image on revisit intention, unveiling place attachment as a mediating mechanism 超越持久印象:探索品牌形象对重访意向的影响,揭示场所依恋的中介机制
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-31 DOI: 10.1016/j.jdmm.2024.100927
Rosa Rodrigues , Arlindo Madeira , Teresa Palrão

A robust and positive brand image, intertwined with a strong sense of place attachment, creates a symbiotic cycle that fuels customer loyalty and ignites the desire for a return visit. By leveraging a quantitative research approach and employing rigorous statistical methods, three distinct studies were conducted. The first study, primarily exploratory, was aimed at scrutinizing the psychometric attributes of the data collection instrument (n = 304). The ensuing confirmatory study sought to validate the results extracted from the exploratory factor analysis (n = 305). The third study was designed to examine the mediating influence of place attachment in the relation between the city of Lisbon's brand image and the revisit intention (n = 355). The data analysis revealed that brand image directly propels the revisit intention; however, when place attachment is introduced into the model as a mediator, the impact of brand image on revisit intention diminishes. These findings imply that when revisit intentions are evaluated, the significance ascribed to place attachment supersedes that ascribed to brand image.

稳健、积极的品牌形象与强烈的地方归属感交织在一起,形成了一个共生循环,激发了顾客的忠诚度,点燃了他们再次光顾的欲望。通过采用定量研究方法和严格的统计方法,我们进行了三项不同的研究。第一项研究主要是探索性研究,旨在仔细检查数据收集工具(n = 304)的心理测量属性。随后的确认性研究旨在验证从探索性因素分析中提取的结果(n = 305)。第三项研究旨在考察地方依恋在里斯本城市品牌形象与重游意向之间的中介影响(n = 355)。数据分析显示,品牌形象直接推动了重游意向;然而,当地方依恋作为中介因素被引入模型时,品牌形象对重游意向的影响就会减弱。这些发现意味着,在评估再次光顾意向时,地方依恋的重要性要高于品牌形象。
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引用次数: 0
Leveraging emojis as visual semiotics for enhanced engagement in destination marketing 利用表情符号作为视觉符号,提高目的地营销的参与度
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-20 DOI: 10.1016/j.jdmm.2024.100925
Joanne Yu , Astrid Dickinger , Roman Egger

While emojis serve as a proxy of emotion in digital environments and pave the way for new epistemological viewpoints in destination marketing, certain symbols fail to receive equal attention. This study explores the sentiment of emojis across social media posts featuring different destination characteristics and their impact on engagement. By employing topic modelling and permutation feature importance, the findings revealed 21 topics based on diverse tourism contexts and the relative importance of different emoji types in predicting engagement. Moreover, in addition to bridging semiotics, data science, and tourism, this research also provides a deeper understanding of leveraging visual semiotics through their embedded sentiment.

表情符号是数字环境中情感的代表,为目的地营销的新认识论观点铺平了道路,但某些符号却没有得到同等的关注。本研究探讨了不同目的地特征的社交媒体帖子中表情符号的情感及其对参与度的影响。通过采用主题建模和排列特征重要性,研究结果揭示了基于不同旅游背景的 21 个主题,以及不同表情符号类型在预测参与度方面的相对重要性。此外,除了将符号学、数据科学和旅游业联系起来之外,这项研究还让人们更深入地了解了如何通过嵌入的情感来利用视觉符号。
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引用次数: 0
Virtual streamer and destination visitation: An attractiveness transfer perspective 虚拟流媒体与目的地游客:吸引力转移视角
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-13 DOI: 10.1016/j.jdmm.2024.100922
Zhongyuan Zhou , Si Wen , Ting (Tina) Li , Xianfeng Zhang , Ming Chi

Virtual streamer has been utilized in the field of destination marketing where it has gained considerable success. This study develops an emotional richness–streamer attractiveness–parasocial relationship (PSR)–destination attractiveness–visit intention framework to explain the effect of virtual streamers on destination visitation based on image transfer theory. A total of 400 valid responses were collected through a questionnaire and then analysed with partial least squares structural equation modelling. The results indicate that the emotional richness of virtual streamers increases the viewer's perception of the streamer's attractiveness. In turn, such attractiveness could transfer to the destination through the mediation of the PSR, which further arouses visit intention. Moreover, the results reveal the moderating effects of streamer type (AI vs. non-AI) and streamer–viewer gender congruity. This study not only contributes to the live-streaming and destination marketing literature but also offers several useful suggestions for practitioners.

虚拟流媒体已被用于目的地营销领域,并取得了相当大的成功。本研究以形象转移理论为基础,建立了情感丰富度--流媒体吸引力--准社会关系(PSR)--目的地吸引力--访问意向的框架,以解释虚拟流媒体对目的地访问量的影响。通过问卷调查共收集了 400 份有效答卷,然后利用偏最小二乘法结构方程模型进行了分析。结果表明,虚拟流媒体丰富的情感会增加观众对流媒体吸引力的感知。反过来,这种吸引力又会通过 PSR 的中介作用转移到目的地,从而进一步激发访问意向。此外,研究结果还揭示了流媒体类型(人工智能与非人工智能)和流媒体与观众性别一致性的调节作用。这项研究不仅为直播和目的地营销文献做出了贡献,还为从业人员提供了一些有用的建议。
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引用次数: 0
Tourism transitions, complex challenges and robust destination development in peri-urban areas: A case study of Zealand, Denmark 城市周边地区的旅游业转型、复杂挑战和强劲的目的地发展:丹麦西兰岛案例研究
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-13 DOI: 10.1016/j.jdmm.2024.100905
Matias Thuen Jørgensen, Lars Fuglsang, Jon Sundbo

The concept of the peri-urban has been used to explore the dynamics of transition at the urban-rural interface, which has clarified the specific and diverse transitions taking place in these areas. However, research still offers little insight into tourism transitions in peri-urban areas that aim to use tourism as a catalyst for development. This paper addresses this gap with an in-depth study of tourism transitions in such a Danish peri-urban region. The analysis is based on observation, interview and documentary data collected over three years in one macro-case region and two micro-case destinations within that region. Drawing on the concept of robust action, the paper seeks a better understanding of what is termed complex challenges, associated with tourism transitions, and how specific destination development efforts can mitigate these. Four such challenges are identified relating to a lack of respectively investment, star attractions, access and accommodation. The two micro-cases illustrate how destinations can address such complex challenges through what we term robust destination development. The paper also develops a robust destination development framework and confirms its utility in a peri-urban tourism context. This framework enables destinations to cope with complex challenges and researchers to understand how they may do so.

城市周边地区的概念被用来探索城乡接合部的转型动态,从而明确了这些地区正在发生的具体而多样的转型。然而,对于旨在利用旅游业促进发展的城郊地区旅游业转型,相关研究仍鲜有深入探讨。本文针对这一空白,对丹麦城郊地区的旅游业转型进行了深入研究。分析基于三年来在一个宏观案例地区和该地区内两个微观案例目的地收集的观察、访谈和文献数据。本文借鉴 "有力行动 "的概念,试图更好地理解与旅游业转型相关的所谓复杂挑战,以及如何通过具体的目的地发展工作来缓解这些挑战。本文确定了与缺乏投资、明星景点、交通和住宿有关的四个挑战。这两个微型案例说明了旅游目的地如何通过我们所说的强有力的目的地发展来应对这些复杂的挑战。本文还提出了一个稳健的目的地发展框架,并证实了该框架在城郊旅游中的实用性。这一框架使旅游目的地能够应对复杂的挑战,也使研究人员能够了解它们是如何做到这一点的。
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引用次数: 0
Balancing constructability and tourist experience: A comprehensive approach to tourist attraction construction 兼顾可施工性和游客体验:旅游景点建设的综合方法
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-13 DOI: 10.1016/j.jdmm.2024.100920
Yi Huang , Haiming Liang , Asif Khan , Jiaying Lyu

Tourist attractions are the most vital elements in the tourism industry system and are central to a destination's appeal. Despite the considerable research interest in tourist attractions and their experiential offerings, there is a limited empirical foundation and theoretical underpinning addressing the optimal balance between constructability and tourist experience during attraction development, which is a critical concern in industrial practice. This study contributes to the literature by presenting a comprehensive approach grounded in multi-criteria decision-making (MCDM) methods to select tourist attraction construction plans and testing the effectiveness of this approach. We employ the Gini coefficient to represent the degree of equilibrium between constructability and tourist experience, and adopt the technique for order of preference by similarity to the ideal solution (TOPSIS) to evaluate and rank the alternative plans. This work provides theoretical and practical implications for the successful planning and construction of tourist attractions.

旅游景点是旅游业系统中最重要的元素,也是旅游景点吸引力的核心。尽管人们对旅游景点及其体验式产品的研究兴趣浓厚,但在景点开发过程中,如何在可建性和游客体验之间实现最佳平衡(这是行业实践中的一个关键问题),却缺乏实证基础和理论支撑。本研究以多标准决策(MCDM)方法为基础,提出了一种选择旅游景点建设方案的综合方法,并测试了这种方法的有效性,从而为相关文献做出了贡献。我们采用基尼系数来表示可建性与游客体验之间的平衡程度,并采用与理想方案相似度排序技术(TOPSIS)对备选方案进行评估和排序。这项工作为成功规划和建设旅游景点提供了理论和实践意义。
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引用次数: 0
Projected and perceived destination image of the Lake Lucerne Region 卢塞恩湖地区的预测和感知目的地形象
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-13 DOI: 10.1016/j.jdmm.2024.100921
Carolin Geyer, Luzia Zimmermann, Melanie Wyss

Tourists play an important role in shaping the destination image by posting their experiences on visual and audio-visual channels. Thus, it is increasingly important for a successful destination marketing strategy that destination managers know how their destination is perceived and whether this is aligned with the image they project. This comparative content analysis evaluates the potential gap between the projected and perceived destination image for the Lake Lucerne Region in Switzerland on Instagram.

From a database of over 10,000 posts, this study takes a closer look at 300 randomly selected user-generated picture posts and a corresponding number of picture posts from four destination management organisations using a classification system of 27 attribute categories to analyse the content. The results show that tourists and tourism organisations use similar attributes to depict the destination image. The results shed light on the coexistence of categories in visual representations and highlight the importance of understanding both projected and perceived destination images and how they align.

游客通过视听渠道发布自己的体验,在塑造目的地形象方面发挥着重要作用。因此,旅游目的地管理者必须了解人们对其旅游目的地的看法,以及这种看法是否与他们所预测的形象一致,这对于成功的旅游目的地营销战略越来越重要。这项内容对比分析评估了瑞士卢塞恩湖地区在 Instagram 上的目的地形象预测与感知之间的潜在差距。本研究从一个包含 10,000 多条帖子的数据库中,采用 27 个属性类别的分类系统,对随机抽取的 300 条用户生成的图片帖子和来自四个目的地管理机构的相应数量的图片帖子进行了仔细分析。结果表明,游客和旅游机构使用类似的属性来描述目的地形象。结果揭示了视觉表征中各种类别的共存,并强调了了解预测的和感知的目的地形象及其如何协调的重要性。
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引用次数: 0
Can emotions be contagious during role transition? Evidence from Huangshan, China 角色转换过程中情绪会传染吗?来自中国黄山的证据
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-11 DOI: 10.1016/j.jdmm.2024.100917
Ke Shen , Huawen Shen

Most studies on residents' pro-tourism behaviour have mainly focused on the influence of economic and non-economic factors as individuals in the role of residents, resulting in the oversight of potential mutual influence amongst other roles that residents may assume, including that of tourists. Therefore, this study employs role transition and emotional contagion theories to construct a research model, aiming to delve into the influence of positive emotion and emotional solidarity when an individual alternates between the roles of tourist and resident. A survey instrument was administered to gather data from 360 residents of Huangshan, a small inland city in southeastern China. Utilizing partial least squares-structural equation modelling, the study hypotheses were empirically tested. The findings reveal that an individual's positive emotion and emotional solidarity as a tourist significantly and positively impact their corresponding emotion and emotional solidarity when acting as a resident. Furthermore, the latter exerts a significant influence on their pro-tourism behaviour. Additionally, this research reveals that susceptibility to emotional contagion positively amplifies the impact of individuals' positive emotion as tourists on their emotional solidarity when assuming the role of a resident. The paper discusses theoretical and managerial implications derived from these findings. Lastly, the study acknowledges limitations in variable selection, emotional contagion processes, and destination types, suggesting future research directions.

大多数关于居民亲旅游行为的研究主要集中在作为居民角色的个体受到经济和非经济因素的影响,从而忽略了居民可能承担的其他角色(包括游客角色)之间潜在的相互影响。因此,本研究运用角色转换和情感传染理论构建了一个研究模型,旨在深入探讨当个体在游客和居民角色之间交替时,积极情绪和情感团结的影响。研究采用调查问卷的形式,收集了中国东南部内陆小城黄山的 360 位居民的数据。利用偏最小二乘结构方程模型,对研究假设进行了实证检验。研究结果表明,个体作为游客时的积极情绪和情感团结会对其作为居民时的相应情绪和情感团结产生显著的积极影响。此外,后者对他们的亲旅游行为也有重大影响。此外,本研究还揭示了情绪传染的易感性会积极放大个人作为游客时的积极情绪对其作为居民时的情绪团结的影响。本文讨论了这些发现的理论和管理意义。最后,研究承认了变量选择、情绪传染过程和目的地类型方面的局限性,并提出了未来的研究方向。
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引用次数: 0
How to perceive tourism destination image? A visual content analysis based on inbound tourists’ photos 如何感知旅游目的地形象?基于入境游客照片的视觉内容分析
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-10 DOI: 10.1016/j.jdmm.2024.100923
Xiaoyu Wang , Naixia Mou , Shaodong Zhu , Tengfei Yang , Xiuchun Zhang , Yameng Zhang

Photos are an important tool for understanding the minds of travelers and characterizing the tourism destination image, and they play a unique role in the construction of tourism images. The wide application of deep learning techniques has brought new opportunities for the visual content analysis of images. This paper proposes a framework for comprehensively analyzing the image of tourist destinations and for targeted tourism planning. Firstly, this paper utilizes deep learning techniques to perceive images from three perspectives: image scene, visual aesthetics and emotional experience, based on photos of inbound tourists in Beijing on the Flickr website. Secondly, spatial visualization analysis of the perceived image is carried out with the help of tourism resource distribution to provide suggestions for tourism planning. The results show that: (1) Beijing's inbound tourism cognitive images can be categorized as food, culture, people, architecture, recreation, natural scenery, city life, animals and infrastructure. (2) The categories of architecture, culture and natural scenery have a higher quality of visual aesthetics and more positive emotional arousal. (3) Spatially, Beijing's inbound tourism image shows the structural characteristics of multi-core aggregation. The findings provide relevant theoretical and practical guidance for destination planning and management.

照片是了解旅游者心理、表征旅游目的地形象的重要工具,在旅游形象构建中发挥着独特的作用。深度学习技术的广泛应用为图像的视觉内容分析带来了新的机遇。本文提出了一个全面分析旅游目的地形象并进行有针对性的旅游规划的框架。首先,本文基于 Flickr 网站上的北京入境游客照片,利用深度学习技术从图像场景、视觉美学和情感体验三个角度对图像进行感知。其次,结合旅游资源分布对感知图像进行空间可视化分析,为旅游规划提供建议。结果表明(1) 北京入境旅游认知形象可分为美食、文化、人文、建筑、休闲娱乐、自然风光、城市生活、动物和基础设施。(2)建筑、文化和自然风光类的视觉美感质量较高,更容易引起积极的情感共鸣。(3)从空间上看,北京入境旅游形象呈现多核聚集的结构特征。研究结果为目的地规划和管理提供了相关的理论和实践指导。
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引用次数: 0
Memorable wildlife tourism experience: Evidence from the Mole National Park 难忘的野生动物旅游体验:来自莫尔国家公园的证据
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-08 DOI: 10.1016/j.jdmm.2024.100904
Erose Sthapit , Chunli Ji , Frederick Dayour , Frank Badu-Baiden

The goal of this research was to develop and validate an integrative model for memorable wildlife tourism experience. The study examined how escapism, experience co-creation, existential authenticity, and experiential satisfaction serve as drivers of memorable wildlife experience. It further explored the connection between memorable wildlife tourism experience and hedonic well-being, eudaimonic well-being, place attachment and pro-environmental behaviour. The sample consists of 361 international tourists aged 18 years or more who visited the Mole National Park in Ghana between October 2022 and September 2023 for a wildlife safari. Results reveals that as experience co-creation, experiential authenticity, and experiential satisfaction increase, the more memorable wildlife tourism experience becomes. Enhanced experiential satisfaction and memorable experiences are associated with heightened hedonic well-being, eudaimonic well-being, place attachment, and pro-environmental behaviour. The theoretical and managerial implications as well as recommendations for future studies are presented.

本研究的目标是开发并验证一个令人难忘的野生动物旅游体验综合模型。研究探讨了逃避现实、体验共创、存在真实性和体验满意度如何成为难忘野生动物体验的驱动因素。研究还进一步探讨了难忘的野生动物旅游体验与享乐幸福感、美满幸福感、地方依恋和亲环境行为之间的联系。样本包括 361 名年龄在 18 岁或以上的国际游客,他们在 2022 年 10 月至 2023 年 9 月期间前往加纳莫尔国家公园参加野生动物野生游。研究结果表明,随着体验共创、体验真实性和体验满意度的提高,野生动物旅游体验的难忘程度也会增加。增强的体验满意度和难忘的体验与更高的享乐幸福感、愉悦幸福感、地方依恋和亲环境行为相关。本文阐述了理论和管理方面的影响,以及对未来研究的建议。
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引用次数: 0
When the tourist home environment is so similar to a distant foreign destination: Evidence of constant vicarious experience effect on college students 当游客的家庭环境与遥远的国外目的地如此相似时:大学生持续替代体验效应的证据
IF 8.9 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-07-04 DOI: 10.1016/j.jdmm.2024.100919
Jianjian Mou , Pedro Quelhas Brito

Vicarious experiences in tourism possess significant marketing implications. While numerous studies have explored how various forms of vicarious experiences can impact an individual, the role of different time spans as a key factor determining the extent of said impact has been neglected in prior research. To address this gap, the present study thus bridges environmental psychology with the context of tourism and applies the theory of mental representations. An experiment (n = 359) was designed to examine differences in select mental representation dimensions (cognitive, affective, conative, and sensorial) among male and female Chinese college students who have zero/medium/maximum durations of constant vicarious experiences related to European destinations in their home environment. The results indicate that the medium duration of constant vicarious experiences leads to the most positive changes in cognitive and conative dimensions, while the longest constant vicarious experiences produce desirable affective dimension outcomes. Moreover, male college students seem to be more susceptible to the influences of such constant vicarious experiences.

旅游业中的替代体验具有重要的营销意义。虽然已有大量研究探讨了各种形式的替代体验如何影响个人,但不同的时间跨度作为决定上述影响程度的关键因素,在以往的研究中却被忽视了。为了弥补这一不足,本研究将环境心理学与旅游业相结合,并应用了心理表征理论。本研究设计了一项实验(n = 359),以考察在家庭环境中对欧洲旅游目的地有零/中/最长持续替代体验的中国男女大学生在所选心理表征维度(认知、情感、内涵和感觉)上的差异。结果表明,中等时间的持续性替代体验会导致认知和内涵维度发生最积极的变化,而最长时间的持续性替代体验会产生理想的情感维度结果。此外,男大学生似乎更容易受到这种持续性替代体验的影响。
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引用次数: 0
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Journal of Destination Marketing & Management
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