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The more you visit, the less you experience: Exploring the decline of destination brand experience with increasing number of visits 访问次数越多,体验越少:探索目的地品牌体验随着访问次数的增加而下降
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-11-16 DOI: 10.1016/j.jdmm.2025.101066
Cristobal Barra , Ignacio Vargas , Eduardo Torres-Moraga
Although destination brand experience is central to tourists’ evaluations and behaviors, little is known about how repeated visits shape that experience. We examine whether and why destination experience declines as the number of visits increases and propose a novelty-reduction account whereby repeated visits can reduce perceived novelty and hedonic stimulation, leading to a fading effect. Two complementary studies test this account. Study 1 (n = 372) surveys outbound tourists across destinations to estimate the direct and moderated effects of prior visits on each experience dimension. Study 2 (n = 900) focuses on inbound tourists to a single destination to replicate and extend the analysis with moderated-mediation models. The results show that a greater number of prior visits is associated with weaker sensory, affective, behavioral, and intellectual experiences among international (but not domestic) tourists and indirectly reduces destination love, enthusiasm, and endorsement through these experience dimensions. The findings position the number of visits as a useful segmentation variable for destination marketing. In practice, destination management organizations can sustain engagement and attachment by curating differentiated itineraries for first-time vs repeat international visitors and by rotating distinctive experiences designed to refresh perceived novelty.
尽管目的地品牌体验对游客的评价和行为至关重要,但人们对反复访问如何塑造这种体验知之甚少。我们研究了目的地体验是否以及为什么会随着访问次数的增加而下降,并提出了一个新奇减少的解释,即重复访问会减少感知到的新奇和享乐刺激,导致消退效应。两项互为补充的研究证实了这一说法。研究1 (n = 372)调查了不同目的地的出境游游客,以估计先前访问对每个体验维度的直接和缓和影响。研究2 (n = 900)以单一目的地的入境游客为研究对象,采用有调节的中介模型来复制和扩展分析。结果表明,国际游客(而非国内游客)的感官体验、情感体验、行为体验和智力体验较弱,并通过这些体验维度间接降低了对目的地的热爱、热情和认可。研究结果将访问次数定位为目的地营销的一个有用的细分变量。在实践中,目的地管理机构可以通过为首次和重复的国际游客策划不同的行程,并通过轮换独特的体验来刷新他们的新鲜感,从而保持他们的参与和依恋。
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引用次数: 0
Destination image and the myth of uniqueness: A profile analysis of leading Italian ski resorts 目的地形象和独特的神话:意大利主要滑雪胜地的概况分析
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-11-14 DOI: 10.1016/j.jdmm.2025.101063
Thomas Bausch , Florian Ortanderl
Understanding how destinations establish a distinctive image is central to destination branding research. While uniqueness is often considered a core component of destination brand equity, empirical evidence on how image attributes truly differentiate destinations remains limited. This study addresses this gap by investigating the extent to which perceived image attributes contribute to destination differentiation within a mature and highly competitive tourism context. Using ten leading Italian ski resorts as a case study, nineteen cognitive, affective, and symbolic image attributes were analyzed through an integrated application of ANOVA and profile analysis. This combined approach enables both the detection of significant attribute-level differences and the assessment of overall image profile similarity. The findings reveal strong similarities across resorts, with only minor and statistically weak variations. These results challenge the assumption that attribute-based uniqueness acts as a key differentiator and demonstrate the predominance of holistic destination impressions. The study contributes methodologically by highlighting the analytical value of combining ANOVA and profile analysis and provides managerial guidance for ski destinations in mature markets to build segment-specific image profiles based on distinct attribute combinations or leadership in selected attributes.
了解目的地如何建立独特的形象是目的地品牌研究的核心。虽然独特性通常被认为是目的地品牌资产的核心组成部分,但关于形象属性如何真正区分目的地的经验证据仍然有限。本研究通过调查在成熟和高度竞争的旅游环境中感知形象属性对目的地差异化的贡献程度来解决这一差距。以意大利十大领先的滑雪胜地为例,通过方差分析和剖面分析的综合应用,分析了19个认知、情感和象征性的形象属性。这种组合方法既可以检测显著的属性级差异,也可以评估整体图像轮廓的相似性。调查结果显示,各度假胜地之间存在很强的相似性,只有微小的、统计学上的差异。这些结果挑战了基于属性的独特性作为关键差异化因素的假设,并证明了整体目的地印象的优势。该研究在方法上的贡献在于突出了方差分析和概况分析相结合的分析价值,并为成熟市场的滑雪目的地提供了管理指导,以基于不同的属性组合或在所选属性中的领导地位建立特定细分市场的形象概况。
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引用次数: 0
What can emotion regulation theory offer in understanding how tourists can react positively to tourist destinations hit by natural disasters? 在理解游客如何对遭受自然灾害的旅游目的地做出积极反应方面,情绪调节理论能提供什么?
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-11-01 DOI: 10.1016/j.jdmm.2025.101061
Wee Kheng Tan , Yu-Min Wei
Restoring tourist flows to earthquake-stricken destinations as quickly as possible is a top priority in post-disaster recovery strategies. Drawing on leisure constraint theory, travel motivation theory, and emotion regulation theory, this study investigates how tourists' post-earthquake travel motivations, leisure constraints, and attraction visit intentions shape their adaptive emotion regulation strategies towards an earthquake-stricken destination (i.e. perceiving such destinations positively). Partial least squares analysis was applied to data from 291 respondents concerning Hualien, a popular tourist destination in Taiwan that was severely impacted by a 7.2-magnitude earthquake on April 3, 2024. Findings indicate that travel motivations exert a substantially stronger influence on adaptive emotion regulation strategies than leisure constraints. Strategies involving active ‘doing-away’ (i.e. reframing) of the earthquake context are primarily driven by travel motivations, whereas strategies based on comparing the earthquake to other negative situations to downplay its perceived severity are mostly affected by leisure constraints. Moreover, financial incentives were found to enhance positive perceptions of earthquake-affected destinations by promoting the use of positive reappraisal and positive refocusing strategies. In addition to their constraining role, leisure constraints also demonstrate enabling potential by contributing to tourists' intentions to visit affected attractions.
尽快恢复到地震灾区的客流是灾后恢复战略的重中之重。本研究运用休闲约束理论、旅游动机理论和情绪调节理论,探讨游客的震后旅游动机、休闲约束和景点旅游意向如何影响游客对震区的适应性情绪调节策略(即积极感知震区)。对台湾著名旅游胜地花莲于2024年4月3日遭受7.2级地震的291名受访者的数据进行偏最小二乘分析。结果表明,旅游动机对适应性情绪调节策略的影响明显强于休闲约束。涉及主动“回避”(即重构)地震背景的策略主要是由旅行动机驱动的,而基于将地震与其他负面情况进行比较以淡化其感知严重性的策略则主要受到休闲限制的影响。此外,通过促进使用积极的重新评估和积极的重新聚焦策略,发现财政激励措施增强了对受地震影响目的地的积极看法。除了约束作用外,休闲约束还通过促进游客访问受影响景点的意愿而显示出促进潜力。
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引用次数: 0
Better together? Stakeholder collaboration as a driver for ecological innovation in community model destinations 更好的在一起吗?利益相关者合作作为社区模式目的地生态创新的驱动力
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-30 DOI: 10.1016/j.jdmm.2025.101058
Anna M. Burton , Christoph Pachucki
This study explores the role of stakeholder collaboration in fostering ecological innovation within community model tourism destinations. As destinations face increasing ecological challenges, understanding how diverse stakeholders facilitate the adoption of sustainability practices is essential. Despite a growing body of literature exploring the economic dimensions of destination development, the specific mechanisms by which stakeholder collaboration catalyzes environmentally sustainable innovation have received less scholarly attention. Using a Flexible Pattern Matching Approach (FPMA) and qualitative interviews in Austrian destinations reveals how learning and dynamic capabilities, including experience accumulation, knowledge integration, and strategic visioning, serve as drivers for sustainable innovation capabilities. The findings demonstrate that collaborative relationships facilitate knowledge exchange, build trust, mobilize resources, and align sustainability concerns, leading to ecological innovations such as energy communities, sustainable transport, and slow food travel initiatives. By advancing the strategic net framework, this study offers practical insights for destination managers and policymakers, highlighting how collaborative efforts and supportive policies can balance economic, social, and environmental goals, ensuring long-term sustainability for tourism destinations.
本研究探讨利益相关者合作在促进社区模式旅游目的地生态创新中的作用。随着旅游目的地面临越来越多的生态挑战,了解不同利益相关者如何促进可持续发展实践的采用至关重要。尽管越来越多的文献探索目的地发展的经济维度,但利益相关者合作促进环境可持续创新的具体机制却受到较少的学术关注。利用灵活模式匹配方法(FPMA)和对奥地利目的地的定性访谈,揭示了学习和动态能力(包括经验积累、知识整合和战略愿景)如何成为可持续创新能力的驱动因素。研究结果表明,合作关系促进了知识交流,建立了信任,调动了资源,并协调了可持续性问题,从而导致了生态创新,如能源社区,可持续交通和慢食旅行倡议。通过推进战略网络框架,本研究为目的地管理者和政策制定者提供了实用的见解,强调了合作努力和支持性政策如何平衡经济、社会和环境目标,确保旅游目的地的长期可持续性。
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引用次数: 0
Video games drive Chinese otakus to travel: Cognitive appraisal theory and affective transfer theory 电子游戏驱动中国宅男旅游:认知评价理论和情感迁移理论
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-30 DOI: 10.1016/j.jdmm.2025.101062
Xiaohong Wu , Ivan Ka Wai Lai
This study investigated the viral success of the Chinese video game Black Myth: Wukong by employing a mixed-method approach to explore how video games drive Chinese otakus (young male gamers) to travel. In Study 1, online social media searches, semi-structured interviews, and a survey were conducted to develop a measurement scale for video game characteristics. Drawing on cognitive appraisal theory and affective transfer theory, Study 2 constructed a research model to investigate how these characteristics foster destination intimacy through spatial presence, empathy, and psychological closeness, while considering the moderating effect of familiarity. The findings of Study 1 identified three dimensions of video game characteristics: storylines, characters, and aesthetic design. The results of Study 2 indicated that three video game characteristics influence gamers’ empathy, whereas only characters and aesthetic design influence their spatial presence. While empathy influences spatial presence, both contribute to gamers’ psychological closeness to the game, thereby ultimately influencing destination intimacy. Finally, familiarity moderates the effect of empathy on psychological closeness.
本研究调查了中国电子游戏《黑色神话:悟空》的病毒式传播成功,采用混合方法探讨了电子游戏是如何推动中国宅男(年轻男性玩家)去旅行的。在研究1中,我们通过在线社交媒体搜索、半结构化访谈和调查来开发电子游戏特征的测量量表。研究2借鉴认知评价理论和情感迁移理论,构建了一个研究模型,探讨这些特征如何通过空间存在、共情和心理亲密度促进目的地亲密度,同时考虑熟悉度的调节作用。研究1的发现确定了电子游戏特征的三个维度:故事情节、角色和美学设计。研究2的结果表明,三个电子游戏特征影响玩家的共情,而只有角色和美学设计影响他们的空间存在。虽然移情会影响空间存在感,但两者都有助于玩家对游戏的心理亲近度,从而最终影响目的地亲密度。最后,熟悉度调节共情对心理亲近的影响。
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引用次数: 0
To reciprocate or stay indifferent? Effect of host hospitality on tourist citizenship behaviour 回报还是保持冷漠?东道主好客对游客公民行为的影响
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-26 DOI: 10.1016/j.jdmm.2025.101060
Guoquan Wang , Lianping Ren , Yanbo Yao , Guangmei Jia
While there is increasing scholarly attention on the prominent role of host hospitality in shaping tourism experience, few studies have revealed whether host hospitality impacts tourists’ extra-role behaviours – citizenship behaviour. It is awaiting examination whether tourists would respond favorably in face of high-level host hospitality. To test such impact, and to explore its underlying mechanism and boundary conditions, this study constructs an integrated theoretical framework under the theoretical lens of reciprocity, affective events and stereotype content model, and tests the proposed hypotheses via a multimethod approach comprising a field survey and four scenario-based experiments. Results suggest that host hospitality triggers tourist citizenship behaviour through the mediators of destination warmth and affective commitment. Moreover, two human traits—cultural intelligence and openness to experience—are identified as significant moderators in the effect of host hospitality on tourist citizenship behaviour, with openness to experience further moderating the mediating effects of destination warmth and affective commitment. Theoretical and managerial implications are provided.
虽然越来越多的学者关注主人的热情好客在塑造旅游体验中的突出作用,但很少有研究揭示主人的热情好客是否会影响游客的角色外行为-公民行为。面对东道主的高水平款待,游客是否会有良好的反应,还有待检验。为了检验这种影响,并探索其潜在机制和边界条件,本研究在互惠、情感事件和刻板印象内容模型的理论视角下构建了一个整合的理论框架,并通过实地调查和四个场景实验的多方法方法对提出的假设进行了检验。结果表明,东道主的热情好客通过目的地温暖和情感承诺的中介作用来触发游客公民行为。此外,两种人类特质——文化智力和经验开放性——被确定为东道国热情好客对游客公民行为影响的显著调节因子,而经验开放性进一步调节了目的地热情和情感承诺的中介作用。提供了理论和管理意义。
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引用次数: 0
From authenticity to loyalty via subjective well-being and place attachment: Evidence from a World Heritage Site across local, national, and international visitors 通过主观幸福感和地方依恋从真实性到忠诚度:来自当地、国家和国际游客的世界遗产地证据
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-25 DOI: 10.1016/j.jdmm.2025.101059
Raana Shaykh-Baygloo , Zahra Soltani
Identifying the determinants of tourists' destination loyalty is critical for advancing tourism marketing and management strategies. Although extensive research exists on tourist loyalty, the specific role of authenticity within heritage tourism remains under-investigated. This study examines the relationships among authenticity, subjective well-being, place attachment, and destination loyalty for visitors to Naqsh-e Jahan Square, a World Heritage Site in Iran. Data were collected from a total of 930 tourists, with an equal number of respondents from local, national, and international visitor groups. Structural Equation Modeling was employed to test the proposed model for each cohort and the overall sample, including an examination of tourist type as a moderating variable. Findings indicate that existential authenticity exerts a significant positive effect on place attachment, subjective well-being, and loyalty across all groups, with notably stronger impacts observed among local visitors. Moreover, subjective well-being is a significant predictor of loyalty for national and international tourists but not for locals. These insights offer practical implications for destination managers seeking to develop targeted strategies tailored to diverse visitor segments.
确定旅游者目的地忠诚度的决定因素对于推进旅游营销和管理策略至关重要。尽管对游客忠诚度的研究已经非常广泛,但真实性在遗产旅游中的具体作用仍未得到充分的研究。本研究考察了伊朗世界遗产纳克什-埃贾汗广场游客的真实性、主观幸福感、地方依恋和目的地忠诚度之间的关系。数据共从930名游客中收集,来自当地、国内和国际游客群体的受访者人数相同。采用结构方程模型对每个队列和整体样本进行检验,包括对游客类型作为调节变量的检验。研究发现,存在真实性对地方依恋、主观幸福感和忠诚均有显著的正向影响,其中对本地游客的影响更为显著。此外,主观幸福感是国内和国际游客忠诚度的重要预测因子,而不是本地游客忠诚度的重要预测因子。这些见解为目的地管理者寻求针对不同游客群体制定有针对性的策略提供了实际意义。
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引用次数: 0
Fostering community wellbeing via regenerative destination planning: An Aotearoa New Zealand case study 通过再生目的地规划促进社区福祉:新西兰奥特罗阿案例研究
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-22 DOI: 10.1016/j.jdmm.2025.101057
Hannah McKeeman, Susan Houge Mackenzie , Brent Lovelock
In response to growing calls for tourism to enhance community wellbeing, this exploratory study examined the early stages of destination planning for community wellbeing in New Zealand. Using qualitative content analysis, the study analysed proposed community wellbeing, aspirations, strategies and indicators from 29 regional tourism destination management plans. Three primary approaches to destination planning were identified: Regenerative, Values-based and Sustainable. The findings revealed a shift towards more holistic, place-based and indigenous conceptualisations of community wellbeing. However, while most destination management plans had clear community wellbeing aspirations (n = 22), strategies and associated measurement tools were generally underdeveloped. Notably, destination management plans which engaged with regenerative or values-based tourism were more likely to include innovative strategies and indicators, in contrast to those using more traditional sustainable approaches. The study identified the need for diverse and measurable indicators of community wellbeing that can be benchmarked across destinations, while still reflecting local values and priorities. These insights provide a grounded understanding of the evolving nature of destination planning for community wellbeing, highlighting a process that is context-specific, often aspirational, and shaped by governance structures and conceptual paradigms. The findings are translated into a proposed conceptual model for regenerative planning that offers valuable insights for global destinations seeking to move towards more regenerative-informed destination planning models focused on community wellbeing.
为了响应越来越多的呼吁,旅游业提高社区福利,这项探索性研究调查了新西兰社区福利目的地规划的早期阶段。采用定性内容分析,研究分析了29个区域旅游目的地管理计划中提出的社区福利、愿望、策略和指标。确定了目的地规划的三种主要方法:再生、基于价值和可持续。研究结果揭示了一种向更全面、基于地方和本土的社区福利概念的转变。然而,虽然大多数目的地管理计划有明确的社区福祉愿望(n = 22),但战略和相关测量工具普遍不发达。值得注意的是,与使用更传统的可持续方法相比,涉及可再生或基于价值的旅游的目的地管理计划更有可能包括创新战略和指标。该研究确定了对社区福利的多样化和可衡量指标的需求,这些指标可以在不同目的地之间作为基准,同时仍然反映当地的价值观和优先事项。这些见解提供了对社区福利目的地规划不断发展的本质的基本理解,强调了一个具体环境的过程,通常是理想的,并由治理结构和概念范式塑造。研究结果被转化为可再生规划的概念模型,为全球旅游目的地寻求更注重社区福祉的可再生目的地规划模型提供了宝贵的见解。
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引用次数: 0
The impact of haptic blocking on tourists’ variety-seeking consumption behavior 触觉阻塞对游客求异消费行为的影响
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-11 DOI: 10.1016/j.jdmm.2025.101056
Yue Liu , Yongge Niu , Xiaoxiao Fu , Catherine Prentice , Tian Lan
Sensory interaction is a vital component of the tourist experience. However, tourists often encounter “no-touch” policies at attractions, particularly those rich in historical, natural, or cultural significance. This restriction can lead to haptic blocking, which refers to the isolation of physical interaction with objects, resulting in unfulfilled tactile desires. This study investigates whether such restrictions prompt compensatory behaviors, particularly an increased inclination toward variety-seeking in consumption. Four experiments were conducted to examine the influence of haptic blocking on both direct and indirect sensory compensation. The findings reveal that haptic blocking enhances the sense of freedom constraint, prompting tourists to seek variety in consumption as a way to mentally compensate. The purpose of purchase and the need for touch (NFT) were identified as moderating factors. These results emphasize the importance of sensory experiences in tourism management and hold significant implications for tourism marketers, retailers, and destination managers.
感官互动是旅游体验的重要组成部分。然而,游客经常在景点遇到“禁止触摸”的政策,特别是那些具有丰富历史、自然或文化意义的景点。这种限制会导致触觉阻塞,这是指与物体的物理交互的隔离,导致无法满足的触觉欲望。这项研究调查了这种限制是否会促使代偿行为,特别是在消费中增加了追求多样性的倾向。我们进行了四个实验来研究触觉阻断对直接和间接感觉补偿的影响。研究结果表明,触觉阻塞增强了自由约束感,促使游客在消费中寻求多样化,作为一种心理补偿。购买目的和触摸需求(NFT)被确定为调节因素。这些结果强调了感官体验在旅游管理中的重要性,并对旅游营销人员、零售商和目的地管理者具有重要意义。
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引用次数: 0
Weather adaptation strategies in tourism 旅游中的天气适应策略
IF 7.4 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2025-10-04 DOI: 10.1016/j.jdmm.2025.101054
Gui Lohmann , M. Sadegh Eshaghi , Mona Afshardoost , Brent D. Moyle
Weather conditions impact tourism experiences and influence travel decisions. Nevertheless, studies tend to focus on climate change, with limited research investigating how tourism destinations can prepare for and adapt to day-to-day weather variability. The conceptual ‘Weather Adaptation Model for Destination Typologies’ is proposed, depicting the complex relationship between weather adaptation strategies and managerial interventions. By using a systematic narrative review, this study critically examines the weather-based adaptation strategies available to tourism operators, with emergent findings revealing four key adaptation directions: exiting, protecting, expanding, and sharing. As a result of this review, the ‘Weather Adaptation Managerial Toolkit’ has been developed, comprising seven tools and measures, offering practical insights for formulating and implementing weather adaptation strategies. Furthermore, policy interventions that destination managers, policymakers, and businesses can leverage to mitigate the impact of weather variability on tourism destinations of various typologies are articulated. The paper underscores the emerging field of collective efforts, sustainability, and strategic adaptation measures to navigate the complexities of weather-related challenges in the context of tourism.
天气状况影响旅游体验,影响旅游决策。然而,研究往往集中在气候变化上,关于旅游目的地如何准备和适应日常天气变化的研究有限。提出了概念性的“目的地类型的天气适应模型”,描述了天气适应策略和管理干预之间的复杂关系。通过系统的叙述回顾,本研究批判性地考察了旅游经营者可用的基于天气的适应策略,并揭示了四个关键的适应方向:退出、保护、扩展和共享。经过这一审查,“天气适应管理工具包”已经开发出来,其中包括七个工具和措施,为制定和实施天气适应战略提供了实际的见解。此外,还阐述了目的地管理者、政策制定者和企业可以利用的政策干预措施,以减轻天气变化对各种类型旅游目的地的影响。本文强调了在旅游业背景下,通过集体努力、可持续性和战略适应措施来应对复杂的天气相关挑战的新兴领域。
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引用次数: 0
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Journal of Destination Marketing & Management
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