Tourism Management Perspectives最新文献

Given the extensive body of literature reporting gendered workplace interpersonal mistreatment (GWIM) in hospitality and tourism (H&T) research, there is a surprising lack of critical literature reviews exploring this issue. To address this absence, and contribute to existing debates, this paper critically explores gendered epistemological gaps in literature informing GWIM scholarship in H&T. Employing 47 eligible articles extracted from the Web of Science, Scopus, and Google Scholar databases, this study finds that women are usually the target of sexual harassment. Yet, more importantly, this study also finds that men and non-binary lived experiences of GWIM in H&T industry have not drawn adequate attention in academic research. Among the qualitative papers, the commonly used interpretivist approach exploring GWIM reveals scope for alternative epistemologies such as critical realism. Hence, informed by the need for more diverse methodologies, based on a critical realist standpoint, this paper advances an integrative framework to guide future GWIM research enabling the theorisation of all genders.

The emerging digital tourism interpretations give rise to a novel intermediary for delivering interpretation in the form of professional-generated content (PGC) or artificial intelligence-generated content (AIGC). The pressing inquiry is whether artificial intelligence can surpass professional interpreters in terms of interpretation content quality, and if so, which specific dimensions it excels in. This study used a mixed-method approach encompassing grounded theory and content analysis. Grounded research, based on a pioneering digital tourism interpretation platform in China, unveiled three dimensions of content quality in digital tourism interpretation: informativeness, emotional appeal, and empathy. Furthermore, content analysis and ANOVA indicated that AIGC demonstrates comparatively lower levels of content quality than PGC across all three dimensions. These conclusions affirm that, regarding interpretation content quality, AI cannot replace human professional interpreters; however, considering AI's superior efficiency in generating interpretation content, the potential for human-machine collaboration in digital tourism interpretations is suggested.

This study examines the relationship between tourism development, green technological innovation, and CO2 emissions in Asia's top tourist destinations from 1990 to 2022. It uses advanced statistical methods like CS-ARDL and Dumitrescu-Hurlin causality tests to explore the environmental impacts of tourism growth and technological change. Key findings reveal that while tourism and technological advancements initially increase CO2 emissions, they ultimately contribute to reductions when a certain innovation threshold is surpassed, supporting the Innovative Claudia Curve Theory. The research highlights significant regional variations in green technological innovation, underscoring the importance of tailored sustainable tourism strategies. This study contributes to understanding sustainable tourism development in Asia, emphasizing integrating green technology into tourism practices for effective climate change mitigation. The study's findings underscore the critical importance of data-driven policymaking in advancing global efforts toward sustainable tourism, demonstrating how informed strategies can effectively respond to the challenges posed by climate change.

While sustainable behaviors of backpackers continue to attract scholarly attention, previous studies rarely explain the impact of the cultural context of the destination on individual motivations and (un)sustainable behaviors. Based on (cross-)cultural adaptation theory, this study aims to examine the specific impact of backpackers' motivations on their engagement in different specific (un)sustainable behaviors in two different non-Western cultural destinations. Both backpackers in Ghana (n = 400) and China (n = 400) are surveyed and contrasted. Results show differences in motivation components in Ghana (escapism & relaxation, self-development, culture, and enjoyment & adventure) and China (self-development & adventure, socialization & escapism, and vogue). While backpackers in both destinations frequently performed environmentally sustainable behaviors, significant differences exist in socially and culturally sustainable behaviors. Backpackers pursue different psychological needs from different destinations by engaging in a variety of (un)sustainable behaviors. These findings highlight contextual differences in understanding backpacker motivations and sustainable behaviors.

This study used a multiple qualitative approach to analyze the differences among the internal logical frameworks of digital transformation in high-star and budget hotels. It integrated sensory marketing and innovation diffusion theories to refine and explore the paradigm of hotel digital transformation benefits. The study consists of two sub-studies. Study 1 found that senior managers determine the penetration of digital transformation, hotel brands lay down its participation, and technology compatibility determines its coverage. Study 2 confirmed the path of digital transformation under the consumer sensory experience gap from three consumption gaps and avoidance. This study proposed a theoretical framework paradigm for digital transformation diffusion, which provides a practical basis for unfolding the internal decision-making and sensory experience interaction and other hotel levels under the micro perspective.

LGBTIQ-friendly in tourism businesses (LGBTIQ-FTB) encompass a wide range of formal and informal business practices, including internal decisions, market strategies, and societal engagement. However, the understanding of LGBTIQ-FTB has, thus far, remained fragmented and lacks a comprehensive perspective. This article theorizes LGBTIQ-FTB as a multidimensional construct and develops and validates a scale to measure it. The six-dimensional LGBTIQ-FTB scale encompasses: inclusive awareness-raising and training, fostering a supportive climate of diversity and inclusion, ensuring equal opportunities and benefits, implementing non-discrimination policies, positioning in the market with respect to diversity and inclusion, and adopting inclusive attitudes in service provision. The scale's generalizability and nomological validity were examined through two distinct studies conducted in tourism companies in Portugal and Spain. This proposed scale serves as a valuable tool for future research endeavors aiming to assess entrepreneurial behaviors, patterns, and factors related to LGBTIQ friendliness, as well as the resulting outcomes.

Food festival websites often showcase the commitment of events towards a socially relevant issue. However, it is challenging to communicate how events contribute to the well-being of communities. This paper analyses European food festival websites to explore to what extent events' social benefits are represented in their online communication. The research is based on a multimodal discourse concerned with the interaction between visual, textual, and design elements. Findings show that intergenerational connections, awareness of physical and mental health, and the preservation of local food heritage are the most salient discourses related to social sustainability when these are represented on the websites. In most cases, sustainability initiatives to assure access and inclusion of diverse community members stay hidden. Food festival organizers are advised to use inclusive online communication to foster a sense of community, inclusivity, and social equity.

Academic research on ways to promote family consumers' happiness in technology-enabled service contexts is limited. Based on the value co-creation concept and emotional contagion theory, this study focuses on parent-child consumption and develops a theoretical model of the relationship between customer–robot interaction experience, family emotional bonding, customer happiness, and citizenship behavior in robot restaurants. Further insights into the model were obtained by content analysis of 374 online customer reviews, and the model was tested by a questionnaire survey of 515 family customers. The results of structural model analysis show that customer-perceived child delight and customer engagement in robot services have direct and indirect effects on customer happiness through the enhancement of family emotional bonding. Customer happiness positively affects customer citizenship behavior and mediates the relationship between family emotional bonding and customer citizenship behavior. The study provides guidance for using robotics to promote the happiness of customers and prosperity of restaurants.

During group package tours, hassles may occur when group members are exposed to negative travel experiences. Therefore, this study utilized to establish the concepts and scales of GPT-MHs. For the qualitative aspect, 25 tour members who had previously participated in group package tours were interviewed in Study 1. We summarized six GPT-MH dimensions through content analysis: safety, the destination, tours, transportation, accommodations, and dietary hassles. For the quantitative aspect, 357 and 366 participants who had experienced short- and long-distance tours were interviewed in Studies 2 and 3, respectively. The test results confirm that the GPT-MHs scale comprised 20 items on six dimensions. Study 4 was conducted with a sample of 376 tour members with group package tour experience to validate the consequences of GPT-MHs. The findings can provide a measurement instrument for GPT-MHs and extend the existing knowledge of hassles in the tourism field.

Resident empowerment is an effective tool that contributes to the sustainable development of tourism. However, in many low-income countries, tourism is usually implemented through an imperialist tourism development model, questioning the sector's true intentions for this type of development. Within this backdrop, this study aims to investigate how, under such conditions, residents' perception of imperialism is associated with residents' perceptions of empowerment and to what extent these perceptions influence their support for sustainable tourism development. To better understand these relationships, Weber's Theory of Formal Substantive Rationality and Institutional Theory were employed. This study surveyed a representative sample of 341 residents on the island of Sal, Cape Verde in 2022. Overall, results illustrate that residents' perceptions of imperialism do not affect their perceptions of empowerment, rejecting most of the research hypotheses. Theoretical and practical implications highlight that within an imperialistic tourism development model, there is not relationship between imperialims and empowerment. tourism.