Tourism Management Perspectives最新文献

This study explores the impact of temporal contiguity cues on tourists' purchase intention through three experiments. The findings reveal that review valence can moderate the relationship between temporal contiguity cues and purchase intention, while regulatory focus can further moderate the moderating role of review valence, and double-entry mental accounting plays a mediating role. This study resolved the related dispute about the moderating effect of review valence between temporal contiguity cues and purchase intention from the perspective of regulatory focus theory and found a new mechanism based on double-entry mental accounting theory. It helps companies grasp tourist psychology and provide reviews containing different temporal contiguity cues for tourists with different types of regulatory focus to increase performance.

Although recent political and economic conflicts have highlighted the significant role of ethnocentrism, empirical investigation into the consequences of this concept in the travel and tourism industry, especially airline services, remains under investigation. Therefore, this study aims to develop an integrated scale to capture airline travellers' ethnocentric tendencies that fit with the characteristics of airline services and go beyond the socioeconomic perspective of the existing measures of ethnocentrism, as well as to investigate their impact on travellers' behaviours. Data were gathered using questionnaires and were analyzed using EFA, CFA, and SEM. The results showed that the developed multidimensional scale has adequate reliability, validity, and predictability. It also confirmed the significant influence of travellers' ethnocentric tendencies on their perceptions of service quality, perceived value, and loyalty. Nevertheless, these effects were more prominent in travellers' behaviours towards national airlines compared to foreign airlines. The study concludes with implications for airline services marketers.

Although scholars have explored how memorable tourism experiences affect tourists' behaviour, little research has considered the role of tourism memory from an autobiographical memory phenomenology perspective—particularly negative tourism memories. By combining the notion of mental time travel with the constructive episodic simulation hypothesis, this research proposes a theoretical framework describing the effects of positive and negative tourism memories on revisit intention through episodic future thinking. A questionnaire survey and two experiments jointly revealed that tourists' revisit intentions were stronger when memories of previous visits were positive. Episodic future thinking partly mediated the association between tourism memory valence and revisit intention. Moreover, positive external information could strengthen the effect of episodic future thinking on this intention. Results offer practical guidance on harnessing tourism memory to improve destinations' competitiveness.

Despite the growing amount of tourism literature examining short-term rentals, few studies have examined their economic impact on locals. This study is unique in that it elucidates Airbnb listings' heterogeneity and reflects spatiotemporal effects in the analysis of their impact on locals. The study revealed that Airbnb has different impacts on local housing markets by their characteristics. Furthermore, this study provides quantitative evidence delineating the relationship between Airbnb and gentrification. Overall, entire home listings by multi-unit hosts were found to exhibit the greatest impact on rent, housing value, and gentrification. The study findings provide practical implications for destinations to implement concrete strategies for balancing the positive and negative impacts of Airbnb.

Few studies have examined tourism risk perception from a company perspective, which can better reflect their real risk situation. Moreover, when companies' risk perception is captured, it can have an impact on investor confidence and lead to abnormal market volatility. Therefore, it is essential to investigate tourism companies' risk perceptions and their effect on investor confidence. For this purpose, we first identify 31 risk perceptions from textual risk disclosures in annual reports using text mining technology. We then construct a panel regression model to assess its influence on investor confidence. This study overcomes the barriers to tourism companies' risk perception identification and effect characterization in data acquisition and technology. This work can enrich the research on tourism risk perception and improve tourism companies' risk management efficiency. The findings suggest that tourism companies should increase their protection against liquidity risk and actively explore international markets to enhance investor confidence.

Promotive voice refers to employees sharing novel ideas or suggestions aimed at improving the functioning of their work unit or organization. However, in many cases, employees reserve their contribution of constructive ideas for situations where they feel their contributions are acknowledged and appreciated by their managers. The manager's leadership style is therefore of utmost importance in fostering employee voice.

Responsible leadership has thus become desirable in service contexts, where conflicting interests arise among stakeholders, but little is known about this leadership style in hospitality.

Drawing on conservation of resources theory, we explore how and when responsible leadership fosters employee promotive voice. A time-lagged survey collected data from 392 five-star hotel employees in Turkey. Testing a moderated mediation model using partial least squares showed that responsible leadership increases employees' relational energy, generating greater promotive voice in hotel settings; furthermore, prevalent law and code climate strengthens responsible leadership's effect on relational energy.

The present study is one of the pioneering research attempts to understand the review generation and consumption behavior of tourists with dark personality traits while visiting dark tourist sites. We analyzed 124,074 reviews related to 12 sites of dark touristic interest in the USA, China, India, Poland, Japan, Thailand, and Germany. To control for the city-specific effect, we selected 12 non-dark sites from the same cities as a reference point of comparison. Our findings show that dark tourist sites significantly moderate the review generation and consumption behavior of tourists with dark personality traits. The findings fill the existing theoretical gaps in the dark tourism scholarship, and provide practical implications for destination marketing organizations related to dark tourism sites.

The question of how to design the visitor journey in experiential settings has received limited attention in the tourist movement literature. In two related studies conducted at a leading wine tourism museum, it was examined whether experiential attractions should provide assistance to visitors in creating their paths. Study 1, a field experiment, shows that providing assistance is beneficial to visitors because it increases spatial control, hedonic value, and overall satisfaction. Study 2, a simulation model using real-life behavioral data, examines the effects of visitor assistance on operational performance, providing a more nuanced picture. The results enrich the literature focused on identifying the dominant paths taken by visitors and extend the descriptive findings of previous studies by considering the performance implications of the path creation decision. From a management perspective, this research highlights trade-offs between resource utilization, congestion levels, and visitor perceptions that should be considered when determining the most appropriate journey design.

This study tests a model that predicates building career adaptability and psychological capital would lead to increased job and life satisfaction during a global crisis. The proposed model is supported by a sample of tour operators and guides participating in the talent cultivation training programs sponsored by the Tourism Bureau of Taiwan during COVID-19. A quantitative research method was employed in this study. A total of 329 valid surveys were obtained. Partial least square structural equation modeling (PLS-SEM) was used for testing research hypotheses. It was also found that marital status has a moderating effect on the relationships of PsyCap, CA, job satisfaction, and life satisfaction. These findings offer ample theoretical and practical implications.

This study assesses the multidimensionality of employee-perceived hotel corporate social responsibility (CSR) performance and its influences on three organizational attitudes and behavior. Impact range-performance analysis (IRPA) and impact-asymmetry analysis (IAA) were applied, using data from 410 hotel staff. A five-domain solution (financial, legal, ethical, social/philanthropic, and environmental) was created using exploratory factor analysis. The results of IRPA and IAA indicated that the five domains of CSR were categorized into various performance and impact range segments. These findings provide theoretical and industrial insights that advance the extant CSR literature and the development of managerial tactics.