Tourism Management Perspectives最新文献

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The more consistent, the more in love? Research on the impact of service robot and hotel brand personality congruence on brand love 越是始终如一，就越是相爱？服务机器人与酒店品牌个性一致性对品牌喜爱的影响研究

IF 6.9 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-08-06 DOI: 10.1016/j.tmp.2025.101399

Xinhua Guan , Jiajun Ye , Lishan Xie , Xin Liu , Keyi Kuang

The application scale of service robots in the hospitality industry is continuously expanding. Existing research focused more on the psychological, cognitive, and behavioral impacts of robotic technology on individuals, with relatively insufficient exploration of its impact on corporate branding. This paper uses scenario experiments and surveys on Chinese customers to explore the impact of the congruence between service robots and hotel brand personality on brand love. The results show: (1) the congruence between service robots and hotel brand personality has an impact on brand love. Compared to low congruence, high congruence between service robots and brand personality can lead to stronger brand love among customers. (2) Customer trust plays a mediating role in the above relationship. (3) Interaction quality positively moderates the impact of congruence on customer trust and brand love. These results not only enrich our understanding of how robot-brand congruence shapes customer-brand dynamics within the hospitality sector but also yield actionable insights for hotel managers, guiding them to strategically align service robot deployment with their brand personality to foster deeper, more resilient customer-brand relationships.

服务机器人在酒店业的应用规模不断扩大。现有的研究更多地集中在机器人技术对个人的心理、认知和行为的影响上，而对其对企业品牌的影响的探索相对较少。本文通过场景实验和对中国顾客的调查，探讨服务机器人与酒店品牌个性的一致性对品牌喜爱度的影响。研究结果表明：(1)服务机器人与酒店品牌个性的一致性对品牌喜爱度有影响。与低一致性相比，服务机器人与品牌个性的高一致性可以导致顾客对品牌的喜爱。(2)客户信任在上述关系中起中介作用。(3)互动质量正向调节一致性对顾客信任和品牌爱的影响。这些结果不仅丰富了我们对机器人品牌一致性如何在酒店业塑造客户品牌动态的理解，而且为酒店经理提供了可操作的见解，指导他们战略性地将服务机器人的部署与他们的品牌个性相结合，以培养更深入、更有弹性的客户品牌关系。

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引用次数: 0

Accessible tourist destinations: A bifactorial image model of perceived image 无障碍旅游地：感知形象的双因子形象模型

IF 6.9 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-08-05 DOI: 10.1016/j.tmp.2025.101400

Ana Leiras , Trinidad Domínguez-Vila , José Magano

This study identifies key attributes shaping the perceived image of accessible tourist destinations (ATDs) from the perspectives of various demand segments, including people with disabilities, individuals with health condition and their companions, and tourists without accessibility needs. It also compares these perceived attributes with those projected by destination management organizations (DMOs), as identified in previous research. A survey of 1052 Portuguese participants, employing quota sampling, supported a two-factor model of ATDs' perceived image, with accessibility as a transversal dimension encompassing structural and environmental features. Accessible infrastructure and safety were identified as essential, while price and inclusive messaging were not significant in the confirmatory factor analysis. Attribute prioritization varies across segments, the results revealing substantial gaps between perceived and projected images, pointing to the need for closer alignment in destination branding strategies.

本研究从残障人士、健康状况不佳的个人及其同伴、无无障碍需求的游客等不同需求群体的角度，找出塑造无障碍旅游目的地感知形象的关键属性。它还将这些感知属性与目标管理组织（DMOs）预测的属性进行了比较，如先前的研究所确定的那样。一项对1052名葡萄牙参与者的调查，采用配额抽样，支持了ATDs感知形象的双因素模型，其中可达性作为包含结构和环境特征的横向维度。无障碍基础设施和安全性被认为是必不可少的，而价格和包容性信息在验证性因素分析中并不重要。各个细分市场的属性优先级各不相同，结果显示感知图像和投影图像之间存在巨大差距，这表明目的地品牌战略需要更紧密地协调一致。

引用次数: 0

Understanding travel constraints, negotiation strategy and travel expenditure: An empirical study of Chinese senior tourism 旅游约束、谈判策略与旅游支出：中国老年人旅游的实证研究

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-07-25 DOI: 10.1016/j.tmp.2025.101397

Lan Pan , Zhirong Ge , Jifeng Ma

Population aging promotes the senior tourism market in China. In practice, however, the travel expenditure of Chinese seniors is relatively low, despite their high desire to travel. This study examines the effects of travel constraints and negotiation strategies on the travel expenditure of Chinese senior tourists. Based on the travel constraint negotiation theory, we first identify the subdimensions of intrapersonal constraints (physical issues and mental problems), interpersonal constraints (lack of partners and caring for grandchildren), and structural constraints (financial restriction and employment status). In addition, we distinguish two types of negotiation strategies from the perspective of adult children's support, including emotional support and financial support. By examining a rich dataset of 12,905 Chinese seniors spanning 2011 to 2020 from the China Health and Retirement Longitudinal Study (CHARLS project) through zero inflated negative binomial regression, we find that physical issues, mental problems, lack of partners, financial restriction and employment status have significant negative effects on travel expenditure, while caring for grandchildren has a significant positive effect on travel expenditure. Meanwhile, both emotional support and financial support from adult children play important roles in moderating the relationships between travel constraints and travel expenditure. This study not only provides a deeper understanding of the travel constraints affecting seniors' travel expenditure and the ways in which they can negotiate these travel constraints in the Chinese cultural context but also offers valuable guidelines for the tourism industry.

人口老龄化促进了中国老年旅游市场的发展。然而，在实践中，中国老年人的旅游支出相对较低，尽管他们有很高的旅游愿望。本研究考察了旅游约束和谈判策略对中国老年游客旅游支出的影响。基于旅行约束谈判理论，我们首先确定了个人约束（身体问题和心理问题）、人际约束（缺乏伴侣和照顾孙子孙女）和结构约束（经济限制和就业状况）的子维度。此外，我们从成年子女的支持角度区分了两种类型的谈判策略，包括情感支持和经济支持。通过对中国健康与退休纵向研究（CHARLS）项目2011 - 2020年12905名中国老年人的丰富数据集进行零膨胀负二项回归分析，我们发现身体问题、精神问题、缺乏伴侣、经济限制和就业状况对出行支出有显著的负向影响，而照顾孙辈对出行支出有显著的正向影响。同时，成年子女的情感支持和经济支持在旅游约束与旅游支出的关系中起重要调节作用。本研究不仅让我们更深入地了解影响老年人旅游消费的旅游制约因素，以及他们在中国文化背景下如何应对这些旅游制约因素，而且为旅游业提供了有价值的指导。

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引用次数: 0

Tourist spiritual experience: A scale development and empirical study 游客精神体验：规模开发与实证研究

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-07-23 DOI: 10.1016/j.tmp.2025.101394

Sheng-Hshiung Tsaur , Ying-Syuan Lin

A growing body of research has shown that tourists can have spiritual experiences through travel, but at present, no valid and reliable instrument is available for assessing this phenomenon. To address this gap, this research was conducted and comprised two studies. In Study 1, an instrument was developed for measuring the concept of tourist spiritual experience. A scale with 25 items measuring six factors was established. The six factors were inner peace, sense of social connection, self-awareness, self-transcendence, awareness of the environment, and meaningful travel. In Study 2, researchers utilized the scale to investigate the relationship between the sources of tourist spiritual experience (tourism authenticity, interpersonal interaction, transcendental connection, and activity immersion) and the consequences (memorable experience and well-being). This study expands the theoretical knowledge on spirituality in tourism. The findings of this study serve as a reference for activity planning and itinerary design by tourism operators.

越来越多的研究表明，旅游者可以通过旅游获得精神体验，但目前还没有有效可靠的工具来评估这一现象。为了解决这一差距，本研究进行了两项研究。在研究1中，开发了一种测量旅游者精神体验概念的工具。建立了一份包含25个条目、测量6个因素的量表。这六个因素是内心平静、社会联系感、自我意识、自我超越、环境意识和有意义的旅行。研究二运用量表考察了旅游精神体验的来源（旅游真实性、人际互动、先验联系和活动沉浸）与结果（难忘体验和幸福感）之间的关系。本研究扩充了旅游精神性的理论知识。研究结果可为旅游业者的活动规划及行程设计提供参考。

引用次数: 0

Social capital, resource bricolage and micro-innovation strategies for rural tourism small enterprises: A longitudinal case study 社会资本、资源拼贴与乡村旅游小企业微创新策略：纵向个案研究

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-07-23 DOI: 10.1016/j.tmp.2025.101395

Yu Li , Xinrui Wang

Micro-innovation strategies are crucial for rural tourism small enterprises, particularly in emerging economies, but their complexity and effectiveness remain underexplored in the tourism literature. This study integrates the resource bricolage and social capital frameworks to explore how tourism small enterprises implement micro-innovation strategies by conducting a longitudinal case study of Mengdong Company in rural China. The findings reveal a three-stage evolutionary process: first, micro-innovation is differentiated through bridging capital, network bricolage, and spatial bricolage to access external resources; second, micro-innovation is integrated by bonding capital, organizational bricolage, and market bricolage to enhance internal capabilities; finally, collaborative micro-innovation using linking capital, social bricolage, and market bricolage to promote multi stakeholder collaboration. There are two key drivers of this evolution: the temporal sequencing of diverse forms of social capital that enable strategic adaptation and the combinatorial logic of bricolage that transforms resource constraints into opportunities. Theoretically, the framework reconceptualizes micro-innovation as a stakeholder-driven dynamic process, emphasizing the roles of social capital and resource bricolage. Practically, this study provides valuable insights and managerial recommendations for fostering the innovative development of these enterprises in rural areas.

微创新战略对乡村旅游小企业至关重要，尤其是新兴经济体的乡村旅游小企业，但其复杂性和有效性在旅游文献中仍未得到充分探讨。本研究结合资源拼贴和社会资本框架，通过对中国农村蒙东公司的纵向案例研究，探讨旅游小企业如何实施微创新战略。研究结果表明，微创新的演化过程分为三个阶段：第一阶段，微创新通过桥接资本、网络拼贴和空间拼贴来获取外部资源；二是通过债券资本、组织拼贴和市场拼贴相结合，提升内部能力；最后，利用连接资本、社会拼凑和市场拼凑来促进多方利益相关者协作的协同微创新。这一演变有两个关键驱动因素：使战略适应成为可能的各种形式的社会资本的时间顺序，以及将资源约束转化为机会的拼凑的组合逻辑。从理论上讲，该框架将微创新重新定义为利益相关者驱动的动态过程，强调社会资本和资源拼凑的作用。在实践上，本研究为促进农村中小企业的创新发展提供了有价值的见解和管理建议。

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引用次数: 0

How visual and textual information influences repeat tourists: Insights from self-report data and an eye-tracking experiment 视觉和文字信息如何影响回头客：来自自我报告数据和眼动追踪实验的见解

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-07-22 DOI: 10.1016/j.tmp.2025.101396

Xiaohong Wu , Ivan Ka Wai Lai

It remains unclear how visual and textual information in destination pictures influences potential repeat visitors to revisit. This study investigates how tourist-generated content influences positive recall emotions and affects potential repeat tourists' willingness to revisit when viewing destination pictures and text. This study conducts a 2 × 2 between-subjects factorial experiment combined with eye-tracking. Visual information varied by category (space vs. subject), and textual information was manipulated as absent or present. The results indicate that compared with subject-category destination pictures, space-category destination pictures are more effective in inducing tourists' positive recall emotion and willingness to revisit. Positive recall emotions evoked by the pictures mediate the relationship between destination pictures and tourists' willingness to revisit. In addition, textual information moderates the effect of visual information on emotions and willingness to revisit. However, the moderated mediating effect of positive recall emotions is only observed in the absence of textual information. These findings offer insights for destination marketing to attract repeat tourists.

目前尚不清楚目的地图片中的视觉和文字信息如何影响潜在的回头客。本研究探讨旅游内容如何影响正面回忆情绪，并影响潜在的回头客在观看目的地图片和文字时再次访问的意愿。本研究采用结合眼动追踪的2 × 2被试析因实验。视觉信息随类别（空间与主题）而变化，文本信息被操纵为缺席或在场。结果表明：空间类目的地图比主题类目的地图更能有效地诱导游客的积极回忆情绪和再游意愿。图片所唤起的积极回忆情绪在目的地图片与游客重游意愿之间起到中介作用。此外，文本信息调节了视觉信息对情绪和再访意愿的影响。然而，积极回忆情绪的调节中介作用仅在缺乏文本信息的情况下被观察到。这些发现为目的地营销吸引回头客提供了见解。

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引用次数: 0

The dual threat of heatwaves and air pollution: Evaluating tourist responses to hot-and-polluted episodes 热浪和空气污染的双重威胁：评价游客对高温和污染事件的反应

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-07-22 DOI: 10.1016/j.tmp.2025.101393

Xialei Duan , Jian Ming Luo , Ifeanyichukwu C. Nduka , Renyu Guo , Yefu Gu

Deteriorating air quality and escalating heatwaves pose significant impact to individuals' wellbeing. Related effects on tourist activities and emotions due to the co-occurrence of the two events have not yet been comprehensively investigated. This study examines the influence of hot-and-polluted episodes (HPE) on Chinese domestic tourists to Hong Kong by analyzing travel logs on a tourism platform using a hybrid method of text analysis and econometric techniques across diverse datasets. Results indicate that HPE lead to significant changes in tourists' travel activities among different types of attractions, and generate negative emotional responses. We also reveal that the synergistic effect of HPE identifiers is critical in affecting tourists rather than their individual impacts. This research provides practical implications for the tourism industry, pointing to the need for adaptive strategies to mitigate the compound impact of air pollution and heatwaves and promote sustainable tourism development under ongoing climate change.

不断恶化的空气质量和不断升级的热浪对个人健康造成了重大影响。这两个事件同时发生对游客活动和情绪的相关影响尚未得到全面的研究。本研究通过使用文本分析和计量经济学技术的混合方法分析旅游平台上的旅游日志，考察了热污染事件（HPE）对中国国内赴港游客的影响。结果表明，HPE会导致游客在不同类型景点之间的旅游活动发生显著变化，并产生负面情绪反应。我们还发现，HPE标识符的协同效应对游客的影响比其个人影响更重要。该研究为旅游业提供了现实意义，指出在持续的气候变化下，需要采取适应性策略来减轻空气污染和热浪的复合影响，促进旅游业的可持续发展。

引用次数: 0

Exploring value co-creation and co-destruction between consumers & generative artificial intelligence (GAI) in travel 探索消费者与生成式人工智能（GAI）在旅游中的价值共创与共毁

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-06-30 DOI: 10.1016/j.tmp.2025.101392

Hien Thu Bui , Viachaslau Filimonau , Hakan Sezerel

Little is known about the (dis)benefits of using generative artificial intelligence (GAI) with travel-related purposes, which hinders an understanding of the value co-created and co-destructed in the process of its use by tourists. This mixed methods study explored and examined the key factors in value co-creation and co-destruction when using a popular GAI's conversational interface, ChatGPT, in tourism. The results indicate that the key perceived utility of ChatGPT is in travel planning and time saving, and the main perceived shortcomings are its limited knowledge and inaccurate responses. The study pinpoints the importance of refining and developing GAI collaboratively by all tourism stakeholders given that perceived value co-creation outweighs value co-destruction.

人们对将生成式人工智能（GAI）用于旅游相关目的的好处知之甚少，这阻碍了对游客在使用过程中共同创造和共同破坏的价值的理解。这个混合方法的研究探索和检查了在旅游业中使用流行的GAI会话界面ChatGPT时，价值共同创造和共同破坏的关键因素。结果表明，ChatGPT的主要感知效用是在旅行计划和节省时间，而主要感知缺陷是其有限的知识和不准确的响应。该研究指出了所有旅游利益相关者共同完善和发展GAI的重要性，因为共同创造的感知价值超过了共同破坏的价值。

引用次数: 0

Home and away: The existential well-being of left-behind children in travelling 家乡与远方：旅行中留守儿童的生存幸福感

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-06-25 DOI: 10.1016/j.tmp.2025.101391

Yawei Wu, Weng Hang Kong

This research explores the left-behind children's travel experience during their visits to their parents and examines the impact of these experiences on their existential well-being, primarily focusing on the interplay between ‘home’ and ‘away’ experiences. To achieve this goal, qualitative research methods were used, including participant observation of six families and interviews with 16 families. Findings show that left-behind children's ‘home’ and ‘away’ experiences are multidimensional, with each dimension influencing the others. During the trips, they not only gain the warmth and safety of ‘home’ but also encounter the challenges of independence and the desire for exploration associated with ‘away’. However, this process might also have potential negative impacts due to the tension between emotional attachment and the desire for independence, which may adversely impact children's mental health. Based on the existential theory of well-being and the lifeworld-led approach, this research introduces a new theoretical framework to explore the relationship between travel experiences and well-being. It provides a basis for policy formulation and social intervention whilst advancing inclusive and sustainable tourism development.

本研究探讨了留守儿童在探望父母期间的旅行经历，并考察了这些经历对他们存在幸福感的影响，主要关注“家”和“客场”体验之间的相互作用。为了实现这一目标，本研究采用了定性研究方法，包括对6个家庭的参与观察和对16个家庭的访谈。研究结果表明，留守儿童的“在家”和“外出”经历是多维的，每个维度都会影响其他维度。在旅途中，他们不仅获得了“家”的温暖和安全，而且还遇到了独立的挑战，以及与“离开”相关的探索欲望。然而，这一过程也可能产生潜在的负面影响，因为情感依恋和独立愿望之间存在紧张关系，可能对儿童的心理健康产生不利影响。本研究基于幸福感的存在主义理论和生活世界导向方法，引入了一个新的理论框架来探讨旅行体验与幸福感之间的关系。它为政策制定和社会干预提供了基础，同时促进包容性和可持续的旅游发展。

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引用次数: 0

Examining the serial mediating role of emotional solidarity and perceived concern in the effect of residents' community commitment on support for tourism development 考察情感团结和感知关注在居民社区承诺对旅游发展支持效应中的串行中介作用

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-06-18 DOI: 10.1016/j.tmp.2025.101388

Ömer Ceyhun Apak , Muhammed Taş , Erkan Güneş

This paper examines the serial mediating role of emotional solidarity and perceived concern in the impact of community commitment on support for tourism development. The study is designed within the framework of the relational survey model, which is one of the quantitative research designs. The data were collected from the residents of Bayburt (Türkiye), one of the destinations in the early stages of tourism development. The residents participating in the study were informed that it was voluntary. Thus, the study was conducted on a total of 423 samples. SPSS and PROCESS macros Model 6 were used to analyze the data in the study. As a result of the study, community commitment and emotional solidarity were positive, and perceived concern was negatively related to support for tourism development. In addition, it was determined that emotional solidarity and perceived concern significantly mediate the effect of community commitment on support for tourism development.

本文考察了情感团结和感知关注在社区承诺对旅游发展支持的影响中的串行中介作用。本研究是在关系调查模型的框架内设计的，这是定量研究的设计之一。这些数据是从Bayburt （t rkiye）的居民中收集的，Bayburt是旅游发展早期阶段的目的地之一。参与研究的居民被告知这是自愿的。因此，本研究共涉及423个样本。采用SPSS和PROCESS宏模型6对研究数据进行分析。研究结果表明，社区承诺和情感团结是积极的，而感知到的关注与支持旅游发展呈负相关。此外，还确定了情感团结和感知关注显著地调节了社区承诺对旅游发展支持的影响。

引用次数: 0

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