Pub Date : 2025-09-01Epub Date: 2025-06-03DOI: 10.1016/j.tmp.2025.101386
Xiaoli Lu , Meng Zhou , Xumo Tian
This study expands the topic of employee's green creativity (EGC) in corporate organizations to a broader tourism destination context, and reveals the connotations and dimensions of RGC by anchoring the ability-motivation-opportunity (AMO) theory. We find that the RGC in tourism destination is composed of three dimensions, namely, green creative practice, green life belief, and green opportunity recognition. RGC in tourism destinations has a distinctive “living” character compared to EGC in corporate contexts. Residents creatively realize a green life, closely related to their own lives and the surrounding environment, which we conceptualize as “ green creation of lifestyles ”. In addition, this paper follows a strict scale development procedure and constructs a 17-item RGC scale. The study is expected to build on the theorization of green creativity in tourism research as well as future knowledge spillovers.
{"title":"Scale development and validation of residents' green creativity in tourism destinations","authors":"Xiaoli Lu , Meng Zhou , Xumo Tian","doi":"10.1016/j.tmp.2025.101386","DOIUrl":"10.1016/j.tmp.2025.101386","url":null,"abstract":"<div><div>This study expands the topic of employee's green creativity (EGC) in corporate organizations to a broader tourism destination context, and reveals the connotations and dimensions of RGC by anchoring the ability-motivation-opportunity (AMO) theory. We find that the RGC in tourism destination is composed of three dimensions, namely, green creative practice, green life belief, and green opportunity recognition. RGC in tourism destinations has a distinctive “living” character compared to EGC in corporate contexts. Residents creatively realize a green life, closely related to their own lives and the surrounding environment, which we conceptualize as “ green creation of lifestyles ”. In addition, this paper follows a strict scale development procedure and constructs a 17-item RGC scale. The study is expected to build on the theorization of green creativity in tourism research as well as future knowledge spillovers.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101386"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144203647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-06-18DOI: 10.1016/j.tmp.2025.101388
Ömer Ceyhun Apak , Muhammed Taş , Erkan Güneş
This paper examines the serial mediating role of emotional solidarity and perceived concern in the impact of community commitment on support for tourism development. The study is designed within the framework of the relational survey model, which is one of the quantitative research designs. The data were collected from the residents of Bayburt (Türkiye), one of the destinations in the early stages of tourism development. The residents participating in the study were informed that it was voluntary. Thus, the study was conducted on a total of 423 samples. SPSS and PROCESS macros Model 6 were used to analyze the data in the study. As a result of the study, community commitment and emotional solidarity were positive, and perceived concern was negatively related to support for tourism development. In addition, it was determined that emotional solidarity and perceived concern significantly mediate the effect of community commitment on support for tourism development.
{"title":"Examining the serial mediating role of emotional solidarity and perceived concern in the effect of residents' community commitment on support for tourism development","authors":"Ömer Ceyhun Apak , Muhammed Taş , Erkan Güneş","doi":"10.1016/j.tmp.2025.101388","DOIUrl":"10.1016/j.tmp.2025.101388","url":null,"abstract":"<div><div>This paper examines the serial mediating role of emotional solidarity and perceived concern in the impact of community commitment on support for tourism development. The study is designed within the framework of the relational survey model, which is one of the quantitative research designs. The data were collected from the residents of Bayburt (Türkiye), one of the destinations in the early stages of tourism development. The residents participating in the study were informed that it was voluntary. Thus, the study was conducted on a total of 423 samples. SPSS and PROCESS macros Model 6 were used to analyze the data in the study. As a result of the study, community commitment and emotional solidarity were positive, and perceived concern was negatively related to support for tourism development. In addition, it was determined that emotional solidarity and perceived concern significantly mediate the effect of community commitment on support for tourism development.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101388"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144308053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to (1) investigate the transfer of experiential value between virtual and physical tourism contexts, (2) identify the internal and external factors influencing this transfer, and (3) develop an integrated theoretical framework to capture the dynamics of phygital tourism experiences. A systematic review of 116 peer-reviewed articles and a subsequent meta-analysis of 88 empirical studies (total sample: n = 28,545) identified key internal and external factors shaping user experiences through interactions across virtual and physical tourism spaces. Drawing on these findings, we propose the phygital tourism experience triad (PTET) framework, which conceptualizes experience formation as the alignment of cognitive and embodied actions, technological affordances, and spatial configurations spanning virtual spaces, physical tourism sites, and users' self-location (e.g., home). This research contributes valuable insights to guide future studies and informs the design and management of phygital tourism experiences.
{"title":"The phygital tourism experience triad","authors":"Chunhui Zheng , Yunbo Wen , Jia Zhang , Iis Tussyadiah","doi":"10.1016/j.tmp.2025.101402","DOIUrl":"10.1016/j.tmp.2025.101402","url":null,"abstract":"<div><div>This study aims to (1) investigate the transfer of experiential value between virtual and physical tourism contexts, (2) identify the internal and external factors influencing this transfer, and (3) develop an integrated theoretical framework to capture the dynamics of phygital tourism experiences. A systematic review of 116 peer-reviewed articles and a subsequent meta-analysis of 88 empirical studies (total sample: <em>n</em> = 28,545) identified key internal and external factors shaping user experiences through interactions across virtual and physical tourism spaces. Drawing on these findings, we propose the <em>phygital tourism experience triad (PTET)</em> framework, which conceptualizes experience formation as the alignment of cognitive and embodied actions, technological affordances, and spatial configurations spanning virtual spaces, physical tourism sites, and users' self-location (e.g., home). This research contributes valuable insights to guide future studies and informs the design and management of phygital tourism experiences.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101402"},"PeriodicalIF":6.9,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144879221","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-05-05DOI: 10.1016/j.tmp.2025.101370
Yu Wang , Xiuli Zhong , Wenlong Mu
Politeness has been widely incorporated into AI-driven etiquette systems. Drawing on face concept, guanxi model, and li code, this study explores the effect of politeness strategy on value co-creation (VCC). Three between-subject experiments investigated the relationship between politeness strategies and VCC and the mediating role of customer commitment (CC). The moderating effect of the robot type and anthropomorphism role is examined. Our paper finds that AI service robots using positive politeness led to greater customer VCC than those using negative politeness, with CC mediating this effect. Furthermore, we find the positive (vs. negative) politeness strategy increases VCC when humanoid (vs. non-humanoid) robots are employed and when they are anthropomorphized as friends (vs. servants). Our findings extend the relationship between the robot's interaction strategies and customer VCC with important theoretical contributions. A simplified guide for hospitality managers to optimize the communication strategies of AI service robots is discussed.
{"title":"Giving face or not losing face? The effect of AI service robot politeness strategy on value co-creation in hospitality","authors":"Yu Wang , Xiuli Zhong , Wenlong Mu","doi":"10.1016/j.tmp.2025.101370","DOIUrl":"10.1016/j.tmp.2025.101370","url":null,"abstract":"<div><div>Politeness has been widely incorporated into AI-driven etiquette systems. Drawing on <em>face</em> concept, <em>guanxi</em> model, and <em>li</em> code, this study explores the effect of politeness strategy on value co-creation (VCC). Three between-subject experiments investigated the relationship between politeness strategies and VCC and the mediating role of customer commitment (CC). The moderating effect of the robot type and anthropomorphism role is examined. Our paper finds that AI service robots using positive politeness led to greater customer VCC than those using negative politeness, with CC mediating this effect. Furthermore, we find the positive (vs. negative) politeness strategy increases VCC when humanoid (vs. non-humanoid) robots are employed and when they are anthropomorphized as friends (vs. servants). Our findings extend the relationship between the robot's interaction strategies and customer VCC with important theoretical contributions. A simplified guide for hospitality managers to optimize the communication strategies of AI service robots is discussed.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101370"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143905922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-05-23DOI: 10.1016/j.tmp.2025.101383
Sera Vada , Sarah Gardiner , Brent Moyle , Sebastian Filep , Lu Chang
Scholarship on the concept of tourist well-being has experienced significant growth. Despite this, studies have predominantly explored the hedonic aspects of well-being, leaving eudaimonic dimensions underexplored and conceptually underdeveloped. Consequently, this research seeks to explore the underlying dimensions of eudaimonic well-being which emerge from international study tourism experiences. Drawing on the outcomes of photo elicitation focus group discussions with 23 participants, this research revealed that international study tourism experiences fostered feelings of achievement, learning and self-reflection as well as connections with nature and enhanced social relationships. This paper contributes by developing the Lotus Framework of Well-being which incorporates personal, relational, and environmental dimensions to articulate the transformational triggers of eudaimonic well-being in the study tourism context. Future work should further explore how the advancement of the Lotus Framework can provide a stimulating environment for knowledge sharing and capacity building to improve sustainable tourism development.
{"title":"Eudaimonic well-being outcomes from international study tourism experiences: The Lotus framework of well-being","authors":"Sera Vada , Sarah Gardiner , Brent Moyle , Sebastian Filep , Lu Chang","doi":"10.1016/j.tmp.2025.101383","DOIUrl":"10.1016/j.tmp.2025.101383","url":null,"abstract":"<div><div>Scholarship on the concept of tourist well-being has experienced significant growth. Despite this, studies have predominantly explored the hedonic aspects of well-being, leaving eudaimonic dimensions underexplored and conceptually underdeveloped. Consequently, this research seeks to explore the underlying dimensions of eudaimonic well-being which emerge from international study tourism experiences. Drawing on the outcomes of photo elicitation focus group discussions with 23 participants, this research revealed that international study tourism experiences fostered feelings of achievement, learning and self-reflection as well as connections with nature and enhanced social relationships. This paper contributes by developing the Lotus Framework of Well-being which incorporates personal, relational, and environmental dimensions to articulate the transformational triggers of eudaimonic well-being in the study tourism context. Future work should further explore how the advancement of the Lotus Framework can provide a stimulating environment for knowledge sharing and capacity building to improve sustainable tourism development.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101383"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144115711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-05-31DOI: 10.1016/j.tmp.2025.101387
Zhuowei Huang , Tingting Guo , Linghan Zhang
This study employs a mixed-methods approach to explore the stress individuals experience when sharing tourism experiences on social media, which is underexplored in existing tourism literature. Guided by the Stressor-Strain-Outcome model, a conceptual framework concerning the stress of sharing is developed and empirically tested using Generalized Structural Equation Model, incorporating six stressors, two coping strategies and two psychological linkages. Results highlight the critical role of positive self-presentation in sharing tourism experiences on social media. Through exploring people's coping strategies, the study advances understanding of human-technology interactions, and pinpoints the future research direction to the role of social media as the environment and the context rather than media content. This research also provides valuable practical insights for destination marketing organizations and tourism suppliers to better understand today's tourists and design appropriate products.
Rationale of this research
This study was motivated by the authors' shared experiences as active WeChat users who have personally encountered the psychological burden associated with sharing travel experiences on social media platforms. The dilemma of whether to share, what content to post, and how to present it has become a significant concern for many users. Through examining this phenomenon, we have gained a better understanding of the broader social transformations brought about by the widespread use of social media platforms.
{"title":"To share or not to share: Examining the stress of sharing tourism experiences on social media","authors":"Zhuowei Huang , Tingting Guo , Linghan Zhang","doi":"10.1016/j.tmp.2025.101387","DOIUrl":"10.1016/j.tmp.2025.101387","url":null,"abstract":"<div><div>This study employs a mixed-methods approach to explore the stress individuals experience when sharing tourism experiences on social media, which is underexplored in existing tourism literature. Guided by the Stressor-Strain-Outcome model, a conceptual framework concerning the stress of sharing is developed and empirically tested using Generalized Structural Equation Model, incorporating six stressors, two coping strategies and two psychological linkages. Results highlight the critical role of positive self-presentation in sharing tourism experiences on social media. Through exploring people's coping strategies, the study advances understanding of human-technology interactions, and pinpoints the future research direction to the role of social media as the environment and the context rather than media content. This research also provides valuable practical insights for destination marketing organizations and tourism suppliers to better understand today's tourists and design appropriate products.</div></div><div><h3>Rationale of this research</h3><div>This study was motivated by the authors' shared experiences as active WeChat users who have personally encountered the psychological burden associated with sharing travel experiences on social media platforms. The dilemma of whether to share, what content to post, and how to present it has become a significant concern for many users. Through examining this phenomenon, we have gained a better understanding of the broader social transformations brought about by the widespread use of social media platforms.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101387"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144184804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-08-06DOI: 10.1016/j.tmp.2025.101399
Xinhua Guan , Jiajun Ye , Lishan Xie , Xin Liu , Keyi Kuang
The application scale of service robots in the hospitality industry is continuously expanding. Existing research focused more on the psychological, cognitive, and behavioral impacts of robotic technology on individuals, with relatively insufficient exploration of its impact on corporate branding. This paper uses scenario experiments and surveys on Chinese customers to explore the impact of the congruence between service robots and hotel brand personality on brand love. The results show: (1) the congruence between service robots and hotel brand personality has an impact on brand love. Compared to low congruence, high congruence between service robots and brand personality can lead to stronger brand love among customers. (2) Customer trust plays a mediating role in the above relationship. (3) Interaction quality positively moderates the impact of congruence on customer trust and brand love. These results not only enrich our understanding of how robot-brand congruence shapes customer-brand dynamics within the hospitality sector but also yield actionable insights for hotel managers, guiding them to strategically align service robot deployment with their brand personality to foster deeper, more resilient customer-brand relationships.
{"title":"The more consistent, the more in love? Research on the impact of service robot and hotel brand personality congruence on brand love","authors":"Xinhua Guan , Jiajun Ye , Lishan Xie , Xin Liu , Keyi Kuang","doi":"10.1016/j.tmp.2025.101399","DOIUrl":"10.1016/j.tmp.2025.101399","url":null,"abstract":"<div><div>The application scale of service robots in the hospitality industry is continuously expanding. Existing research focused more on the psychological, cognitive, and behavioral impacts of robotic technology on individuals, with relatively insufficient exploration of its impact on corporate branding. This paper uses scenario experiments and surveys on Chinese customers to explore the impact of the congruence between service robots and hotel brand personality on brand love. The results show: (1) the congruence between service robots and hotel brand personality has an impact on brand love. Compared to low congruence, high congruence between service robots and brand personality can lead to stronger brand love among customers. (2) Customer trust plays a mediating role in the above relationship. (3) Interaction quality positively moderates the impact of congruence on customer trust and brand love. These results not only enrich our understanding of how robot-brand congruence shapes customer-brand dynamics within the hospitality sector but also yield actionable insights for hotel managers, guiding them to strategically align service robot deployment with their brand personality to foster deeper, more resilient customer-brand relationships.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101399"},"PeriodicalIF":6.9,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144781455","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-07-23DOI: 10.1016/j.tmp.2025.101395
Yu Li , Xinrui Wang
Micro-innovation strategies are crucial for rural tourism small enterprises, particularly in emerging economies, but their complexity and effectiveness remain underexplored in the tourism literature. This study integrates the resource bricolage and social capital frameworks to explore how tourism small enterprises implement micro-innovation strategies by conducting a longitudinal case study of Mengdong Company in rural China. The findings reveal a three-stage evolutionary process: first, micro-innovation is differentiated through bridging capital, network bricolage, and spatial bricolage to access external resources; second, micro-innovation is integrated by bonding capital, organizational bricolage, and market bricolage to enhance internal capabilities; finally, collaborative micro-innovation using linking capital, social bricolage, and market bricolage to promote multi stakeholder collaboration. There are two key drivers of this evolution: the temporal sequencing of diverse forms of social capital that enable strategic adaptation and the combinatorial logic of bricolage that transforms resource constraints into opportunities. Theoretically, the framework reconceptualizes micro-innovation as a stakeholder-driven dynamic process, emphasizing the roles of social capital and resource bricolage. Practically, this study provides valuable insights and managerial recommendations for fostering the innovative development of these enterprises in rural areas.
{"title":"Social capital, resource bricolage and micro-innovation strategies for rural tourism small enterprises: A longitudinal case study","authors":"Yu Li , Xinrui Wang","doi":"10.1016/j.tmp.2025.101395","DOIUrl":"10.1016/j.tmp.2025.101395","url":null,"abstract":"<div><div>Micro-innovation strategies are crucial for rural tourism small enterprises, particularly in emerging economies, but their complexity and effectiveness remain underexplored in the tourism literature. This study integrates the resource bricolage and social capital frameworks to explore how tourism small enterprises implement micro-innovation strategies by conducting a longitudinal case study of Mengdong Company in rural China. The findings reveal a three-stage evolutionary process: first, micro-innovation is differentiated through bridging capital, network bricolage, and spatial bricolage to access external resources; second, micro-innovation is integrated by bonding capital, organizational bricolage, and market bricolage to enhance internal capabilities; finally, collaborative micro-innovation using linking capital, social bricolage, and market bricolage to promote multi stakeholder collaboration. There are two key drivers of this evolution: the temporal sequencing of diverse forms of social capital that enable strategic adaptation and the combinatorial logic of bricolage that transforms resource constraints into opportunities. Theoretically, the framework reconceptualizes micro-innovation as a stakeholder-driven dynamic process, emphasizing the roles of social capital and resource bricolage. Practically, this study provides valuable insights and managerial recommendations for fostering the innovative development of these enterprises in rural areas.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101395"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144687440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study employs a mixed-methods approach to examine the effects of educational tourism on university students' learning from the cognitive, affective, and behavioral domains. Unlike previous studies that focus on a single learning domain, this study offers a comprehensive understanding of the significant outcomes of educational tourism on the well-rounded development of young adults. It investigates how these effects manifest in the three domains of learning among university students engaged in educational tourism experiences. The quantitative findings indicate substantial progress in the three domains of learning after an educational tourism program. The qualitative findings highlight key themes within each learning domain. This research makes a valuable contribution to educational tourism research by offering insights that support the advocacy for educational tourism as an effective extension and enhancement of classroom teaching and learning.
{"title":"When travel teaches: Unpacking student outcomes in educational tourism","authors":"Sharleen Xiaolian Chen , Lili Yu , Serene Wai Tsz Tse , Yupu Zhang","doi":"10.1016/j.tmp.2025.101385","DOIUrl":"10.1016/j.tmp.2025.101385","url":null,"abstract":"<div><div>This study employs a mixed-methods approach to examine the effects of educational tourism on university students' learning from the cognitive, affective, and behavioral domains. Unlike previous studies that focus on a single learning domain, this study offers a comprehensive understanding of the significant outcomes of educational tourism on the well-rounded development of young adults. It investigates how these effects manifest in the three domains of learning among university students engaged in educational tourism experiences. The quantitative findings indicate substantial progress in the three domains of learning after an educational tourism program. The qualitative findings highlight key themes within each learning domain. This research makes a valuable contribution to educational tourism research by offering insights that support the advocacy for educational tourism as an effective extension and enhancement of classroom teaching and learning.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101385"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144222128","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-09-01Epub Date: 2025-05-16DOI: 10.1016/j.tmp.2025.101380
Serhat Bingöl , Yang Yang
This study explores how smart technologies and artificial intelligence transform destination management into smart destination management in urban destinations in the United States. Hence, primary and secondary data were collected in ten cities in the United States through qualitative research to provide multiple perspectives. The secondary data consisted of smart technologies and artificial intelligence initiatives published by Destination Management/Marketing Organizations, Departments of Transportation, and Technology Offices across these cities. The authors also interviewed professionals from these organizations, including initiative leaders, project managers, marketing specialists, and data analysts. The study revealed that these destinations have created smart technologies and artificial intelligence initiatives to transform destination management into smart destination management by developing destination ecosystems. The study proposes a smart destination model that guides destinations in adopting smart technologies and artificial intelligence initiatives to build smart destination ecosystems. The results offer conceptual, theoretical, and practical applications for enhancing destination management.
{"title":"Integrating smart technologies and artificial intelligence to build smart tourism destination ecosystems: A model for smart destination management","authors":"Serhat Bingöl , Yang Yang","doi":"10.1016/j.tmp.2025.101380","DOIUrl":"10.1016/j.tmp.2025.101380","url":null,"abstract":"<div><div>This study explores how smart technologies and artificial intelligence transform destination management into smart destination management in urban destinations in the United States. Hence, primary and secondary data were collected in ten cities in the United States through qualitative research to provide multiple perspectives. The secondary data consisted of smart technologies and artificial intelligence initiatives published by Destination Management/Marketing Organizations, Departments of Transportation, and Technology Offices across these cities. The authors also interviewed professionals from these organizations, including initiative leaders, project managers, marketing specialists, and data analysts. The study revealed that these destinations have created smart technologies and artificial intelligence initiatives to transform destination management into smart destination management by developing destination ecosystems. The study proposes a smart destination model that guides destinations in adopting smart technologies and artificial intelligence initiatives to build smart destination ecosystems. The results offer conceptual, theoretical, and practical applications for enhancing destination management.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"58 ","pages":"Article 101380"},"PeriodicalIF":7.3,"publicationDate":"2025-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144067188","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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