Tourism Management Perspectives最新文献

英文中文

Navigating innovations and Indigenous tourism: Insights from a systematic literature review in a four-decade journey of exploration 导航创新和土著旅游：四十年探索之旅中系统文献综述的见解

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-05-22 DOI: 10.1016/j.tmp.2025.101368

Xuan Minh Dam , Kim-Lim Tan , Emiel L. Eijdenberg

Indigenous tourism plays a crucial role in sustainable development, cultural heritage preservation, and social equity. However, the integration of innovation in Indigenous tourism remains fragmented and underexplored. This research employs the Theory, Context, Characteristics, and Methodology (TCCM) framework to systematically review 131 studies from major academic databases, offering the first comprehensive analysis of innovations in Indigenous tourism. The findings highlight China as a leading contributor in this field, emphasizing incremental innovations and their social and economic impacts. Despite progress, critical areas such as well-being, education, community empowerment, and environmental impacts remain underrepresented. To address these shortcomings, the study proposes ten propositions to advance theoretical and practical understanding in the sector. These insights guide future research and policy-making, strengthening Indigenous tourism's capacity to foster sustainable development, protect cultural heritage, and empower communities while addressing existing challenges in implementing innovations.

土著旅游在可持续发展、文化遗产保护和社会公平方面发挥着至关重要的作用。然而，将创新整合到土著旅游中仍然是零散的，未得到充分探索。本研究采用理论、背景、特征和方法论（TCCM）框架，系统回顾了主要学术数据库中的131项研究，首次对土著旅游的创新进行了全面分析。研究结果强调，中国是该领域的主要贡献者，强调渐进式创新及其社会和经济影响。尽管取得了进展，但福利、教育、社区赋权和环境影响等关键领域的代表性仍然不足。为了解决这些不足，本研究提出了十项建议，以促进该部门的理论和实践理解。这些见解指导着未来的研究和决策，加强土著旅游促进可持续发展、保护文化遗产和赋权社区的能力，同时应对实施创新的现有挑战。

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引用次数: 0

Integrating smart technologies and artificial intelligence to build smart tourism destination ecosystems: A model for smart destination management 整合智能技术与人工智能构建智慧旅游目的地生态系统：一种智慧目的地管理模式

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-05-16 DOI: 10.1016/j.tmp.2025.101380

Serhat Bingöl , Yang Yang

This study explores how smart technologies and artificial intelligence transform destination management into smart destination management in urban destinations in the United States. Hence, primary and secondary data were collected in ten cities in the United States through qualitative research to provide multiple perspectives. The secondary data consisted of smart technologies and artificial intelligence initiatives published by Destination Management/Marketing Organizations, Departments of Transportation, and Technology Offices across these cities. The authors also interviewed professionals from these organizations, including initiative leaders, project managers, marketing specialists, and data analysts. The study revealed that these destinations have created smart technologies and artificial intelligence initiatives to transform destination management into smart destination management by developing destination ecosystems. The study proposes a smart destination model that guides destinations in adopting smart technologies and artificial intelligence initiatives to build smart destination ecosystems. The results offer conceptual, theoretical, and practical applications for enhancing destination management.

本研究探讨了智能技术和人工智能如何将目的地管理转变为美国城市目的地的智能目的地管理。因此，通过定性研究收集了美国十个城市的一手和第二手数据，提供了多个视角。二级数据由这些城市的目的地管理/营销组织、交通部门和技术办公室发布的智能技术和人工智能计划组成。作者还采访了来自这些组织的专业人士，包括主动性领导、项目经理、营销专家和数据分析师。研究显示，这些目的地已经创造了智能技术和人工智能举措，通过发展目的地生态系统，将目的地管理转变为智能目的地管理。该研究提出了一个智能目的地模型，指导目的地采用智能技术和人工智能举措，建立智能目的地生态系统。研究结果为加强目的地管理提供了概念、理论和实际应用。

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引用次数: 0

Unraveling meaning in life from tourism: An iconology approach on cancer patients 从旅游中揭示生命的意义：癌症患者的图像学方法

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-05-09 DOI: 10.1016/j.tmp.2025.101369

Wei Xiong , Xiaowen Luo , Xi Yu Leung , Meijiao Huang

Research on the tourism experiences of cancer patients and their perceptions of meaning in life is limited. Based on the tourist gaze, this study investigates visual-textual narratives in social media posts by 83 breast cancer patients, employing an iconology approach integrating multi-source validation and objective coding protocols to ensure methodological rigor. The findings revealed five landscape symbols, namely meteorology, waterscapes, mountainscapes, vegetation, and heritage elements, alongside three color symbols: calm and healing, uplifting, and solemn. These symbols collectively revealed multi-layered meanings embedded in the landscapes, including “life's blessings and spirituality” “power, rejuvenation, and healing” “challenges and peace”, and “tranquility and healing”. Furthermore, cancer patients engage in constructing life's meaning through landscape symbolism during travels, reflecting a dual process of “presence” and “search”. This study contributes to tourism literature by offering a novel perspective on how nature-centered tourism experiences support vulnerable individuals in their exploration of life's meaning.

关于癌症患者的旅游体验和他们对生活意义的认知的研究是有限的。基于游客的凝视，本研究对83名乳腺癌患者的社交媒体帖子中的视觉文本叙事进行了调查，采用图像学方法整合多源验证和客观编码协议，以确保方法的严谨性。研究结果揭示了五个景观符号，即气象、水景、山景、植被和遗产元素，以及三个颜色符号：平静和治愈、振奋和庄严。这些符号共同揭示了嵌入在景观中的多层含义，包括“生命的祝福和灵性”、“力量、复兴和治疗”、“挑战与和平”、“安宁与治疗”。此外，癌症患者在旅行中通过景观象征主义来构建生命的意义，体现了一种“在场”和“寻找”的双重过程。本研究提供了一个以自然为中心的旅游体验如何支持弱势个体探索生命意义的新视角，为旅游文学做出了贡献。

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引用次数: 0

How important is charisma? The impacts of charismatic tour-guiding and service disclosure on tourist trust, self-disclosure, interaction quality, and emotional solidarity 魅力有多重要？魅力型导游与服务披露对游客信任、自我披露、互动质量和情感团结的影响

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-05-07 DOI: 10.1016/j.tmp.2025.101367

Changwei (Aiway) Hu , Xingbao (Simon) Hu , Yingsha Zhang

Integrating charismatic leadership theory and social penetration theory, this study employs PLS-SEM and multigroup analysis to explore how charismatic tour-guiding and service disclosure impact tourist trust, interaction quality, and emotional solidarity in both natural and cultural destinations. Results from two studies reveal that both charismatic tour-guiding and guide service disclosure enhance tourist trust, self-disclosure, interaction quality, and tourist-guide emotional solidarity. A socio-psychological mechanism exists whereby the effects of charismatic tour-guiding and service disclosure on emotional solidarity are transmitted through tourist trust and/or tourist self-disclosure. Male tour guides' charismatic tour-guiding is more effective in fostering tourist trust, whereas female guides' service disclosure is more impactful in nurturing it. Of the four dimensions of charismatic tour-guiding, professional expertise is essential for cultural destinations but not for natural ones. This research provides valuable insights for traditional tour guides and destinations in addressing the challenges posed by the rise of emerging technologies.

本研究结合魅力型领导理论和社会渗透理论，运用PLS-SEM和多群体分析，探讨魅力型导游和服务披露对自然和文化旅游目的地游客信任、互动质量和情感团结的影响。两项研究结果表明，魅力型导游和导游服务披露均能提高游客的信任、自我披露、互动质量和导游情感团结。魅力型导游和服务披露对情感团结的影响是通过游客信任和/或游客自我披露来传递的，这是一种社会心理机制。男导游的魅力型导游在培养游客信任方面更有效，而女导游的服务披露在培养游客信任方面更有效。在魅力型导游的四个维度中，专业技能对于文化目的地是必不可少的，而对于自然目的地则不是。这项研究为传统导游和目的地提供了宝贵的见解，以应对新兴技术的兴起所带来的挑战。

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引用次数: 0

An exploratory study on the personal brand of tour leaders 导游个人品牌的探索性研究

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-05-06 DOI: 10.1016/j.tmp.2025.101371

Sheng-Hshiung Tsaur , Tien-Ming Cheng , Tsung-Lin Yang

Forming and establishing the personal brand of tour leaders is crucial to personal competitiveness and developing a tour‑leading career. This study used the self-expansion theory to comprehensively understand the concept and implications of a leader's personal brand. This approach addresses the limitations identified in previous research, which has primarily focused on analyzing a leader's attributes through a singular lens. This study involved interviews with 20 tour leaders with personal brands using a qualitative approach and classified their personal brands into four types: (1) Personal style; (2) Charismatic narration; (3) Being a sincere service provider; (4) Relationship management. Identifying these four categories will bridge the gap between the single trait of a tour leader and research on branding. This framework can serve as a valuable reference for tour leaders in developing their personal brand, as well as for guiding the recruitment and training of travel agents.

旅游团领队个人品牌的形成和树立，是提高旅游团领队个人竞争力和发展旅游团领队事业的关键。本研究运用自我拓展理论，全面了解领导者个人品牌的概念及其内涵。这种方法解决了先前研究中发现的局限性，这些研究主要集中在通过单一视角分析领导者的属性。本研究采用定性方法对20名拥有个人品牌的旅游领队进行访谈，并将其个人品牌分为四种类型：(1)个人风格；(2)魅力叙事；(3)做真诚的服务提供者；(4)关系管理。确定这四个类别将弥合旅行团领队的单一特征与品牌研究之间的差距。该架构可为旅行团领队发展个人品牌，以及指导旅行社的招聘和培训提供宝贵的参考。

引用次数: 0

Giving face or not losing face? The effect of AI service robot politeness strategy on value co-creation in hospitality 给面子还是不丢脸？AI服务机器人礼貌策略对酒店价值共创的影响

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-05-05 DOI: 10.1016/j.tmp.2025.101370

Yu Wang , Xiuli Zhong , Wenlong Mu

Politeness has been widely incorporated into AI-driven etiquette systems. Drawing on face concept, guanxi model, and li code, this study explores the effect of politeness strategy on value co-creation (VCC). Three between-subject experiments investigated the relationship between politeness strategies and VCC and the mediating role of customer commitment (CC). The moderating effect of the robot type and anthropomorphism role is examined. Our paper finds that AI service robots using positive politeness led to greater customer VCC than those using negative politeness, with CC mediating this effect. Furthermore, we find the positive (vs. negative) politeness strategy increases VCC when humanoid (vs. non-humanoid) robots are employed and when they are anthropomorphized as friends (vs. servants). Our findings extend the relationship between the robot's interaction strategies and customer VCC with important theoretical contributions. A simplified guide for hospitality managers to optimize the communication strategies of AI service robots is discussed.

礼貌已被广泛纳入人工智能驱动的礼仪系统。本研究利用面子概念、关系模型和礼码，探讨礼貌策略对价值共同创造的影响。三个被试间实验考察了礼貌策略与VCC的关系以及顾客承诺的中介作用。研究了机器人类型和拟人化角色的调节作用。我们的研究发现，使用积极礼貌的人工智能服务机器人比使用消极礼貌的人工智能服务机器人产生了更大的客户VCC，而CC在其中起到了中介作用。此外，我们发现，当使用人形机器人（与非人形机器人相比）以及将机器人拟人化为朋友（与仆人相比）时，积极（与消极）礼貌策略会增加VCC。我们的研究结果扩展了机器人交互策略与客户VCC之间的关系，具有重要的理论贡献。讨论了酒店管理人员优化人工智能服务机器人沟通策略的简化指南。

引用次数: 0

Exploring the psychological restoration of tourists in natural and cultural destinations: The moderating roles of novelty and familiarity 游客在自然文化旅游目的地的心理修复：新奇性和熟悉性的调节作用

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-04-25 DOI: 10.1016/j.tmp.2025.101362

Rui Cui , Sadaf Farahani (Vina Wang) , Yihua Xie , Xiaozhou He

This study, grounded in the Attention Restoration Theory, examines the relationship among perceived destination restorative quality, restorative effect, and revisit intentions. It particularly assesses how this relationship is moderated by novelty and familiarity in natural and cultural destinations. Utilizing partial least squares (PLS) analysis, it uncovers that novelty negatively moderates the relationship between perceived destination restorative quality and restorative effect in natural settings, while familiarity moderates non-significantly. In contrast, both factors positively moderate this relationship in cultural contexts. Moderated mediation analysis reveals that in natural environments, both factors negatively moderated the relationship, while in cultural environments, familiarity positively moderated but novelty exerted no effect. Findings theoretically contribute to introducing novelty and familiarity to deeply understand the restorative mechanisms in different environments, thus improving tourism psychology and tourist behavior research.

本研究以注意力恢复理论为基础，探讨了感知目的地恢复质量、恢复效果和重访意图之间的关系。它特别评估了自然和文化目的地的新颖性和熟悉度如何调节这种关系。利用偏最小二乘（PLS）分析，它发现新颖性负向调节感知目的地修复质量与自然环境中的修复效果之间的关系，而熟悉度无显著调节。相反，这两个因素在文化背景下对这种关系起到正向调节作用。有调节的中介分析表明，在自然环境中，熟悉度和新颖性对关系有负向调节作用，而在文化环境中，熟悉度和新颖性对关系有正向调节作用。研究结果在理论上有助于引入新颖性和熟悉性，深入了解不同环境下的恢复机制，从而完善旅游心理学和游客行为研究。

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引用次数: 0

Effects of Weather and air quality on travel behavior 天气和空气质量对出行行为的影响

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-04-23 DOI: 10.1016/j.tmp.2025.101366

Hae Jin Hwang , Yoo Ri Kim , Sangwon Park , Namho Chung

This study examines the impact of weather and air quality on tourist movement in Jeju Island, emphasizing the role of environmental factors in destination choice. Using multiple data sources and the Spatial Durbin Model (SDM), the analysis explores spatial-temporal relationships between environmental conditions and travel behavior. Results indicate that average temperature and wind speed positively influence tourist movement, while precipitation and PM2.5 have no significant effects. However, PM10 negatively affects travel behavior, suggesting that visible pollutants deter tourists due to perceived health risks. The study also identifies spatial spillover effects, where tourists favor areas with better environmental conditions, reducing visitation to adjacent regions with poorer air quality. These findings underscore the importance of integrating environmental data into tourism planning. By demonstrating how environmental factors shape tourist decisions, this research provides practical insights for destination management and contributes to sustainable tourism strategies.

本研究考察了天气和空气质量对济州岛游客运动的影响，强调了环境因素在目的地选择中的作用。利用多数据源和空间德宾模型（SDM），分析了环境条件与旅行行为之间的时空关系。结果表明，平均气温和风速对游客运动有正向影响，而降水和PM2.5对游客运动无显著影响。然而，PM10会对旅游行为产生负面影响，这表明由于感知到健康风险，可见污染物会阻止游客。该研究还发现了空间溢出效应，即游客更喜欢环境条件较好的地区，从而减少了对邻近空气质量较差地区的游客。这些发现强调了将环境数据纳入旅游规划的重要性。通过展示环境因素如何影响游客的决策，本研究为目的地管理提供了实用的见解，并有助于制定可持续的旅游战略。

引用次数: 0

Last chance tourism: A systematic literature review and future research directions 最后机会旅游：系统文献综述及未来研究方向

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-04-21 DOI: 10.1016/j.tmp.2025.101361

Belinda Barton , Edmund Goh

As last-chance tourism (LCT) gains prominence as a significant research domain, inherent challenges include limited destination lifespans and unsustainable visitor surges. The increasing tourism demand at LCT sites often exceeds carrying capacity, accelerating environmental and cultural degradation, which necessitates a stronger theoretical foundation for researchers and managers. Despite the growing body of research, fragmentation persists, highlighting the need for a systematic synthesis to consolidate knowledge and guide future research in the LCT domain. This study conducts the first systematic review of the LCT literature, synthesizing 25 articles from 13 reputed tourism and hospitality journals. Using a two-step thematic analysis with Excel and NVivo, this review mitigates method bias and enhances objectivity. The findings reveal four key thematic areas: 1) LCT definitions; 2) Theoretical frameworks and research methods employed; 3) Locations and contexts studied; and 4) Motivations for LCT research. To strengthen methodological rigour, this review integrates Covidence software, enhancing screening reliability with an interrater agreement (Cohen's Kappa 0.535). This systematic review paper identifies gaps in LCT conceptualisation, visitor behaviour theories, and sustainability models, proposing new directions for research development. It also provides practical implications and opportunities for destination managers, highlighting strategies to balance visitor demand and conservation efforts. Ultimately, this review advances LCT scholarship by offering a structured research agenda, encouraging interdisciplinary engagement, and broadening theoretical perspectives on sustainable tourism.

随着最后机会旅游（LCT）作为一个重要的研究领域日益突出，其固有的挑战包括有限的目的地寿命和不可持续的游客激增。随着旅游需求的不断增长，LCT遗址的承载能力往往超过了旅游需求的承载能力，加速了环境和文化的退化，这就需要研究人员和管理者建立更强大的理论基础。尽管研究越来越多，但碎片化仍然存在，这突出表明需要系统的综合来巩固知识并指导LCT领域的未来研究。本研究对LCT文献进行了第一次系统回顾，综合了来自13个知名旅游和酒店期刊的25篇文章。使用Excel和NVivo的两步专题分析，本综述减轻了方法偏差，提高了客观性。研究结果揭示了四个关键主题领域：1)LCT定义；2)理论框架和研究方法；3)研究的地点和背景；4) LCT研究的动机。为了加强方法学的严谨性，本综述整合了covid - ence软件，在相互一致的情况下提高了筛选的可靠性（Cohen’s Kappa 0.535）。本文对LCT概念化、游客行为理论和可持续性模型等方面的不足进行了系统回顾，并提出了新的研究发展方向。它还为目的地管理人员提供了实际意义和机会，突出了平衡游客需求和保护工作的策略。最终，本综述通过提供结构化的研究议程、鼓励跨学科参与和拓宽可持续旅游的理论视角，推动了LCT奖学金的发展。

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引用次数: 0

Examining the legitimacy landscape of the right to tourism 考察旅游权的合法性景观

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Management Perspectives

Pub Date : 2025-04-19 DOI: 10.1016/j.tmp.2025.101365

Valeriya Radomskaya , Abhishek Singh Bhati

Discourses on the legitimacy of the right to tourism are often characterized by complexity and polarization. This study provides an in-depth examination of this discourse, grounded in institutional theory. We present a novel synthesis of key legitimacy perspectives, identifying eight distinct legitimization approaches: nested, purist, discretionary, ethical, social, vulnerability, precautionary, and multilateral. Rather than advocating for or against the right to tourism, this research focuses on understanding the diverse legitimization strategies employed to support differing positions. Furthermore, we introduce a multi-faceted legitimacy framework for assessing legitimacy judgments in tourism policymaking. This framework establishes a spectrum of legitimacy, highlighting a shift from reliance on basic legitimacy considerations toward more nuanced approaches in contemporary debates. We emphasize the importance of achieving at least intermediate levels of legitimacy to ensure long-term policy acceptance and sustainable tourism outcomes. The findings offer valuable insights for policymakers seeking to develop nuanced and legitimacy-conscious approaches to tourism governance.

关于旅游权合法性的论述往往具有复杂性和两极化的特点。本研究以制度理论为基础，对这一论述进行了深入的考察。我们提出了一种新的关键合法性观点的综合，确定了八种不同的合法化方法：嵌套的、纯粹的、自由支配的、伦理的、社会的、脆弱性的、预防性的和多边的。本研究的重点不是支持或反对旅游权，而是了解为支持不同立场而采用的各种合法化策略。此外，我们引入了一个多方面的合法性框架来评估旅游政策制定中的合法性判断。这一框架建立了合法性的范围，强调了在当代辩论中从依赖基本合法性考虑到更细致入微的方法的转变。我们强调至少实现中等水平合法性的重要性，以确保长期的政策接受和可持续的旅游成果。这些发现为决策者提供了有价值的见解，他们正在寻求制定细致入微的、具有合法性意识的旅游治理方法。

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引用次数: 0

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