Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101424
Zui Lan , Junbang Lan , Xueke Yang , Chingyi Yang , Lu Xiang , Yuanyuan Gong
While rural tourism is increasingly seen as a vehicle for sustainable local development, the motivational drivers behind entrepreneurs' community-oriented behaviors remain underexplored. By integrating the degrowth framework into tourism entrepreneurship, this study investigates how entrepreneurs' Public Service Motivation (PSM), as a construct rooted in the public administration field, shapes their engagement in community social responsibility (CoSR) practices and, in turn, influences firm performance. Using a mixed-methods design that combines survey data from 108 rural entrepreneurs and semi-structured interviews with 17 tea tourism business owners in Southern China, the analysis demonstrates that PSM significantly predicts CoSR, which mediates its positive impact on firm performance. Moreover, this effect is strengthened in enterprises with higher levels of business model design. The findings highlight both the theoretical relevance of cross-domain integration and the practical urgency of fostering responsible entrepreneurship in rural contexts.
{"title":"How rural small tourism entrepreneurs' public service motivation promotes firm performance: The mediating role of community social responsibility","authors":"Zui Lan , Junbang Lan , Xueke Yang , Chingyi Yang , Lu Xiang , Yuanyuan Gong","doi":"10.1016/j.tmp.2025.101424","DOIUrl":"10.1016/j.tmp.2025.101424","url":null,"abstract":"<div><div>While rural tourism is increasingly seen as a vehicle for sustainable local development, the motivational drivers behind entrepreneurs' community-oriented behaviors remain underexplored. By integrating the degrowth framework into tourism entrepreneurship, this study investigates how entrepreneurs' Public Service Motivation (PSM), as a construct rooted in the public administration field, shapes their engagement in community social responsibility (CoSR) practices and, in turn, influences firm performance. Using a mixed-methods design that combines survey data from 108 rural entrepreneurs and semi-structured interviews with 17 tea tourism business owners in Southern China, the analysis demonstrates that PSM significantly predicts CoSR, which mediates its positive impact on firm performance. Moreover, this effect is strengthened in enterprises with higher levels of business model design. The findings highlight both the theoretical relevance of cross-domain integration and the practical urgency of fostering responsible entrepreneurship in rural contexts.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101424"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145415637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101422
Sisi Su , Cathy H.C. Hsu
Cultural distance significantly influences tourist stereotypes, which in turn shape host–tourist interactions. However, the intricate mediation effect of stereotypes has not been thoroughly examined. This study takes an explanatory mixed-methods approach to explore the relationships among perceived cultural distance, tourist stereotypes, self-categorization, and host–tourist interactions. Qualitative interviews conducted with Hong Kong residents serve to refine the stereotypes and interaction measurements. A quantitative analysis using SEM reveals that perceived cultural distance induces positive and negative stereotypes, and while both fully mediate the effect of such distance on interaction valence, positive stereotypes partially mediate the effect on interaction intensity. The self-categorization of residents significantly moderates the effect of cultural distance on negative stereotypes. This research refines the BIAS map by delineating the dimensions of interaction intensity and valence. The results suggest that policymakers should develop differentiating strategies to optimize both interaction valence and intensity, and thus foster a welcoming environment that strengthens host–tourist connections.
{"title":"Broadening narratives of tourist stereotypes: How perceived cultural distance influences host–tourist interaction valence and intensity","authors":"Sisi Su , Cathy H.C. Hsu","doi":"10.1016/j.tmp.2025.101422","DOIUrl":"10.1016/j.tmp.2025.101422","url":null,"abstract":"<div><div>Cultural distance significantly influences tourist stereotypes, which in turn shape host–tourist interactions. However, the intricate mediation effect of stereotypes has not been thoroughly examined. This study takes an explanatory mixed-methods approach to explore the relationships among perceived cultural distance, tourist stereotypes, self-categorization, and host–tourist interactions. Qualitative interviews conducted with Hong Kong residents serve to refine the stereotypes and interaction measurements. A quantitative analysis using SEM reveals that perceived cultural distance induces positive and negative stereotypes, and while both fully mediate the effect of such distance on interaction valence, positive stereotypes partially mediate the effect on interaction intensity. The self-categorization of residents significantly moderates the effect of cultural distance on negative stereotypes. This research refines the BIAS map by delineating the dimensions of interaction intensity and valence. The results suggest that policymakers should develop differentiating strategies to optimize both interaction valence and intensity, and thus foster a welcoming environment that strengthens host–tourist connections.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101422"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145404749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101429
Zhiqiu Ye , Yongguang Zou , Dan Jin
Sacred chants, originally embedded in religious rituals but now increasingly adapted for leisure purposes, have garnered significant attention in the tourism market due to their healing qualities. However, there is limited understanding of this soundscape and the associated restorative processes. This research delves into how perceived recovery of tourists is shaped through their perceptions of chanting healing soundscape (CHS). A mixed-methods approach was employed: In Study 1, interviews with 26 respondents revealed three dimensions of chanting healing soundscape perceptions (CHSPs): structural, symbolic, and interactive. Study 2, involving a survey of 370 tourists, found that, based on the interaction ritual chain theory, these three dimensions of CHSPs can directly or indirectly influence perceived recovery through cultural memory, emotional arousal, and emotional energy. These findings highlight the importance of considering symbols, interactions, and memory in soundscape research and provide practical insights for tourism managers in designing relevant soundscapes.
{"title":"Exploring the link between soundscape perceptions and tourist recovery: An interaction ritual chain approach","authors":"Zhiqiu Ye , Yongguang Zou , Dan Jin","doi":"10.1016/j.tmp.2025.101429","DOIUrl":"10.1016/j.tmp.2025.101429","url":null,"abstract":"<div><div>Sacred chants, originally embedded in religious rituals but now increasingly adapted for leisure purposes, have garnered significant attention in the tourism market due to their healing qualities. However, there is limited understanding of this soundscape and the associated restorative processes. This research delves into how perceived recovery of tourists is shaped through their perceptions of chanting healing soundscape (CHS). A mixed-methods approach was employed: In Study 1, interviews with 26 respondents revealed three dimensions of chanting healing soundscape perceptions (CHSPs): structural, symbolic, and interactive. Study 2, involving a survey of 370 tourists, found that, based on the interaction ritual chain theory, these three dimensions of CHSPs can directly or indirectly influence perceived recovery through cultural memory, emotional arousal, and emotional energy. These findings highlight the importance of considering symbols, interactions, and memory in soundscape research and provide practical insights for tourism managers in designing relevant soundscapes.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101429"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145531107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study explores visitor engagement at a film-induced sports heritage site through the case of Kano, a Taiwanese baseball film rooted in Japanese colonial history and set in Chiayi City, Taiwan. Guided by the Stimulus-Organism-Response framework, the study categorizes external stimuli into sport heritage, cultural heritage, and recreational appeal, examining their influence on internal responses such as nostalgia, baseball involvement, and perceived authenticity, which ultimately shape visit intention. The concept of secularization is introduced to explain why not all visitors are motivated by sport fandom. Survey data from 527 individuals who had seen the Kano film and visited related sites in Chiayi were analyzed using PLS-SEM and Multi-Group Analysis. Results show that while the film modestly enhances heritage perceptions, recreational appeal is the strongest predictor of involvement. Involvement and authenticity, rather than nostalgia, drive visit intention. Group comparisons reveal differing motivations, highlighting secularized engagement and informing inclusive heritage tourism strategies. These findings contribute theoretically by integrating secularization into film-induced tourism research and offer practical guidance for designing inclusive, motivation-sensitive heritage tourism experiences.
{"title":"Beyond the ballpark: Secularization and visitor motivation in film-induced sports heritage tourism","authors":"Dai-Hua Chiang , Tai-Ying Chiang , Kai-chao Yao , Shih-Shuo Yeh , Tzung-Cheng T.C. Huan","doi":"10.1016/j.tmp.2025.101421","DOIUrl":"10.1016/j.tmp.2025.101421","url":null,"abstract":"<div><div>This study explores visitor engagement at a film-induced sports heritage site through the case of <em>Kano</em>, a Taiwanese baseball film rooted in Japanese colonial history and set in Chiayi City, Taiwan. Guided by the Stimulus-Organism-Response framework, the study categorizes external stimuli into sport heritage, cultural heritage, and recreational appeal, examining their influence on internal responses such as nostalgia, baseball involvement, and perceived authenticity, which ultimately shape visit intention. The concept of secularization is introduced to explain why not all visitors are motivated by sport fandom. Survey data from 527 individuals who had seen the <em>Kano</em> film and visited related sites in Chiayi were analyzed using PLS-SEM and Multi-Group Analysis. Results show that while the film modestly enhances heritage perceptions, recreational appeal is the strongest predictor of involvement. Involvement and authenticity, rather than nostalgia, drive visit intention. Group comparisons reveal differing motivations, highlighting secularized engagement and informing inclusive heritage tourism strategies. These findings contribute theoretically by integrating secularization into film-induced tourism research and offer practical guidance for designing inclusive, motivation-sensitive heritage tourism experiences.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101421"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145404595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101425
Yoo Ri Kim
Entrepreneurship drives innovation and economic growth in hospitality and tourism. However, the spatial-temporal dynamics of hospitality entrepreneurship remain underexplored. This study integrates the entrepreneurial ecosystem and regional innovation systems theories to examine the effects of entrepreneurial ecosystems on entrepreneurial activity across space and time, specifically focussing on hospitality businesses. Using spatial econometrics, this study analyses how different elements of the entrepreneurial ecosystem influence the formation of new hospitality establishments across Florida counties. Findings reveal significant spatial spillover effects, where entrepreneurial activity in one county influences entrepreneurship in neighbouring regions, emphasising the interconnected nature of entrepreneurial ecosystems. Sector-specific human capital (hospitality and IT), income inequality, and visitor attractions stimulate hospitality entrepreneurial activity. This study advances entrepreneurial ecosystem and regional innovation systems research by revealing inter-county dynamics and the role of entrepreneurial ecosystems for hospitality and tourism. Practical implications suggest that regional collaboration, workforce development, and place-based policies can foster hospitality entrepreneurship.
{"title":"Understanding the entrepreneurial ecosystem in hospitality and tourism: A spatial econometric analysis","authors":"Yoo Ri Kim","doi":"10.1016/j.tmp.2025.101425","DOIUrl":"10.1016/j.tmp.2025.101425","url":null,"abstract":"<div><div>Entrepreneurship drives innovation and economic growth in hospitality and tourism. However, the spatial-temporal dynamics of hospitality entrepreneurship remain underexplored. This study integrates the entrepreneurial ecosystem and regional innovation systems theories to examine the effects of entrepreneurial ecosystems on entrepreneurial activity across space and time, specifically focussing on hospitality businesses. Using spatial econometrics, this study analyses how different elements of the entrepreneurial ecosystem influence the formation of new hospitality establishments across Florida counties. Findings reveal significant spatial spillover effects, where entrepreneurial activity in one county influences entrepreneurship in neighbouring regions, emphasising the interconnected nature of entrepreneurial ecosystems. Sector-specific human capital (hospitality and IT), income inequality, and visitor attractions stimulate hospitality entrepreneurial activity. This study advances entrepreneurial ecosystem and regional innovation systems research by revealing inter-county dynamics and the role of entrepreneurial ecosystems for hospitality and tourism. Practical implications suggest that regional collaboration, workforce development, and place-based policies can foster hospitality entrepreneurship.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101425"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145492145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101427
Hao Wang , Timothy J. Lee
Although solo female travel (SFT) has attracted increasing scholarly attention, prior studies have neither developed a validated scale for negative meta-stereotypes in this context nor examined how such stereotypes, via identity threats, shape travel intentions. To address these gaps, this research adopts a two-part design. Study 1 develops and validates a multidimensional scale - Role Incongruity, Social Disapproval & Stigmatization, and Risk & Vulnerability Labeling - providing a robust tool to quantify SFT-specific negative meta-stereotypes. Using this validated measure, Study 2 employs a 2 (meta-stereotype: high vs. low) × 2 (prevention focus: high vs. low) experiment to test a sequential mediation model. Results show that negative meta-stereotypes heighten self-identity threat, which increases place-identity threat and reduces travel intention; prevention focus amplifies the self-identity threat effect. Findings refine stereotype threat and regulatory focus theories and inform strategies for fostering inclusive, destigmatized tourism environments.
{"title":"Framed and threatened: Negative meta-stereotypes and their effect on identity threat and behavioral intentions among solo female travelers","authors":"Hao Wang , Timothy J. Lee","doi":"10.1016/j.tmp.2025.101427","DOIUrl":"10.1016/j.tmp.2025.101427","url":null,"abstract":"<div><div>Although solo female travel (SFT) has attracted increasing scholarly attention, prior studies have neither developed a validated scale for negative meta-stereotypes in this context nor examined how such stereotypes, via identity threats, shape travel intentions. To address these gaps, this research adopts a two-part design. Study 1 develops and validates a multidimensional scale - Role Incongruity, Social Disapproval & Stigmatization, and Risk & Vulnerability Labeling - providing a robust tool to quantify SFT-specific negative meta-stereotypes. Using this validated measure, Study 2 employs a 2 (meta-stereotype: high vs. low) × 2 (prevention focus: high vs. low) experiment to test a sequential mediation model. Results show that negative meta-stereotypes heighten self-identity threat, which increases place-identity threat and reduces travel intention; prevention focus amplifies the self-identity threat effect. Findings refine stereotype threat and regulatory focus theories and inform strategies for fostering inclusive, destigmatized tourism environments.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101427"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145553568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101431
Nigel Halpern , Marcus Hansen , Brian Garrod , Jillian Rickly
{"title":"Disability representation in adventure tourism: An evaluation of activity provider websites in Eryri National Park, Wales","authors":"Nigel Halpern , Marcus Hansen , Brian Garrod , Jillian Rickly","doi":"10.1016/j.tmp.2025.101431","DOIUrl":"10.1016/j.tmp.2025.101431","url":null,"abstract":"","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101431"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145575638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-11-01DOI: 10.1016/j.tmp.2025.101426
Jinwen Zhang , Muhammad Rafiq , Garry Wei-Han Tan
This study draws on conservation of resources theory to examine how occupational taints and guest bullying contribute to tour guides perceived occupational stigma, and how these relationships are moderated by face concern. It further investigates the mediating role of ambivalent occupational identification in the link between perceived occupational stigma and quiet quitting. A mixed-methods design was adopted, combining semi-structured interviews and survey data from 394 tour guides in China. The results reveal that both occupational taints and guest bullying significantly increase perceived occupational stigma, which in turn fosters ambivalent occupational identification. This ambivalence subsequently leads to quiet quitting behaviour. In addition, face concern strengthens the association between occupational taints and perceived occupational stigma. By identifying the psychological mechanisms and contextual moderators that contribute to quiet quitting, this study advances the understanding of occupational stigma formation and highlights the importance of conserving personal resources and promoting decent jobs in stigmatised service professions.
{"title":"Exploring the impact of occupational taints, guest bullying, and face concern on tour guides' perceived occupational stigma and quiet quitting: A mixed-methods study in China","authors":"Jinwen Zhang , Muhammad Rafiq , Garry Wei-Han Tan","doi":"10.1016/j.tmp.2025.101426","DOIUrl":"10.1016/j.tmp.2025.101426","url":null,"abstract":"<div><div>This study draws on conservation of resources theory to examine how occupational taints and guest bullying contribute to tour guides perceived occupational stigma, and how these relationships are moderated by face concern. It further investigates the mediating role of ambivalent occupational identification in the link between perceived occupational stigma and quiet quitting. A mixed-methods design was adopted, combining semi-structured interviews and survey data from 394 tour guides in China. The results reveal that both occupational taints and guest bullying significantly increase perceived occupational stigma, which in turn fosters ambivalent occupational identification. This ambivalence subsequently leads to quiet quitting behaviour. In addition, face concern strengthens the association between occupational taints and perceived occupational stigma. By identifying the psychological mechanisms and contextual moderators that contribute to quiet quitting, this study advances the understanding of occupational stigma formation and highlights the importance of conserving personal resources and promoting decent jobs in stigmatised service professions.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101426"},"PeriodicalIF":6.9,"publicationDate":"2025-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145578844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-10-23DOI: 10.1016/j.tmp.2025.101418
Quratulain Syahirah Awang Ali , Mohd Hafiz Hanafiah , Spencer Hedley Mogindol
This study explores the relationship between Business Continuity Management (BCM) practices and organizational adaptive and planned resilience in small-scale tour operator companies. The study used the multistage sample strategy to collect data from 331 registered tour operator businesses. The empirical findings show that BCM practices, particularly management support, substantially affect both planned and adaptive resilience. However, external requirements and organizational preparedness do not enhance adaptive resilience due to the unpredictable nature of crises. Additionally, planned resilience bridges the gap between BCM practices and adaptive resilience, emphasizing its importance in preparing organizations for unforeseen events. This study highlights the importance of integrating BCM concepts into small-scale organizational culture and strategic decision-making. It offers practical insights for small-scale tourism operators, highlighting the need to emphasize leadership and proactive planning as central to resilience-building, and extends the theoretical understanding of how small-scale tourism businesses can prepare for unforeseen crises in the future.
{"title":"Beyond crisis: The critical role of business continuity management in rebuilding tourism operators' competitiveness","authors":"Quratulain Syahirah Awang Ali , Mohd Hafiz Hanafiah , Spencer Hedley Mogindol","doi":"10.1016/j.tmp.2025.101418","DOIUrl":"10.1016/j.tmp.2025.101418","url":null,"abstract":"<div><div>This study explores the relationship between Business Continuity Management (BCM) practices and organizational adaptive and planned resilience in small-scale tour operator companies. The study used the multistage sample strategy to collect data from 331 registered tour operator businesses. The empirical findings show that BCM practices, particularly management support, substantially affect both planned and adaptive resilience. However, external requirements and organizational preparedness do not enhance adaptive resilience due to the unpredictable nature of crises. Additionally, planned resilience bridges the gap between BCM practices and adaptive resilience, emphasizing its importance in preparing organizations for unforeseen events. This study highlights the importance of integrating BCM concepts into small-scale organizational culture and strategic decision-making. It offers practical insights for small-scale tourism operators, highlighting the need to emphasize leadership and proactive planning as central to resilience-building, and extends the theoretical understanding of how small-scale tourism businesses can prepare for unforeseen crises in the future.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101418"},"PeriodicalIF":6.9,"publicationDate":"2025-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145362478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-10-18DOI: 10.1016/j.tmp.2025.101419
Qian Ling , Meizhen Lin , Rong Hu , Xiaoyan Qiu
Intensified competition and crisis events resulted in employee citizenship pressure in hospitality and tourism firms. Using an explanatory mixed-methods approach, the study aims to explore the effect of servant leadership (SL) on citizenship pressure. Drawing on the job demands–resources model, social learning and social information processing theories, Study 1 collected data from 288 employees in China. Results showed that SL reduced citizenship pressure directly and indirectly through coworker organizational citizenship behaviors (OCBs); individual collectivism strengthened and triggered the negative effect of SL and coworker OCBs on citizenship pressure, respectively. To validate the moderation by individual collectivism in Study 1 and explain when SL/coworker OCBs affect citizenship pressure, Study 2 conduced in-depth interviews of 27 employees. Results showed that individual, organizational, task, and leadership factors moderated the effects of SL/coworker OCBs on citizenship pressure. This study advances the SL literature and offers practical implications for firms to manage citizenship pressure.
{"title":"The effects of servant leadership on employee citizenship pressure: A mixed-methods study on the hospitality and tourism industry","authors":"Qian Ling , Meizhen Lin , Rong Hu , Xiaoyan Qiu","doi":"10.1016/j.tmp.2025.101419","DOIUrl":"10.1016/j.tmp.2025.101419","url":null,"abstract":"<div><div>Intensified competition and crisis events resulted in employee citizenship pressure in hospitality and tourism firms. Using an explanatory mixed-methods approach, the study aims to explore the effect of servant leadership (SL) on citizenship pressure. Drawing on the job demands–resources model, social learning and social information processing theories, Study 1 collected data from 288 employees in China. Results showed that SL reduced citizenship pressure directly and indirectly through coworker organizational citizenship behaviors (OCBs); individual collectivism strengthened and triggered the negative effect of SL and coworker OCBs on citizenship pressure, respectively. To validate the moderation by individual collectivism in Study 1 and explain when SL/coworker OCBs affect citizenship pressure, Study 2 conduced in-depth interviews of 27 employees. Results showed that individual, organizational, task, and leadership factors moderated the effects of SL/coworker OCBs on citizenship pressure. This study advances the SL literature and offers practical implications for firms to manage citizenship pressure.</div></div>","PeriodicalId":48141,"journal":{"name":"Tourism Management Perspectives","volume":"59 ","pages":"Article 101419"},"PeriodicalIF":6.9,"publicationDate":"2025-10-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145320323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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