Tourism Management Perspectives最新文献

This study drew upon social exchange and place attachment theories in adopting an integrative analytical approach to examine local resident perceptions of medical tourism impact in Hainan, China, particularly using a sample of 502 residents. The adapted importance–performance analysis framework charted multidimensional positive and negative tourism impact as perceived by local residents. Result of structural equation modeling revealed that ecological preservation, community benefits, and cultural enrichment enhanced residents' positive word-of-mouth (WOM) and support intentions. Place attachment partially moderated the relationship among the perceived performance of medical tourism impact, positive WOM, and support intention. These integrative analytical techniques identified nuances within the host perspectives, thereby advancing the understanding of medical tourism's localized influences. Lastly, this study emphasizes tailoring policy to intrinsic resident motivations and heterogeneous viewpoints for sustainable medical tourism development.

Memorable tourism experience (MTE) and memorable food tourism experience (MFTE) research has focused almost exclusively on positive experiences. This has limited theoretical development because categorizing positive experiences may not cover all memorable experiences. This study asked travelers for their most memorable negative food travel experience. Notably, about 30% stated they never had a negative MFTE. Factors contributing to a negative MFTE were: food/drink quality; sanitation/food safety; cultural differences; dietary/menu restrictions; service attributes; price/perceived value; and destination's lack of food or restaurant availability. These factors differ from positive MFTE. Negative MFTE focused more on food and service than other attributes (e.g. social, touristic) found with positive MFTE. Some factors (e.g. food, service) contribute to both positive and negative MFTE, while others (e.g. sanitation) only to negative MFTE. Thus, Herzberg's two-factor theory can be applied to MFTE: attributes may be satisfiers (leading to positive MTE), dissatisfiers (leading to negative MTE), or either.

Although scholars have studied women's career barriers, how mid-level female managers conceptualise and contest such barriers to senior-level positions under the impact of gendered nei-wai ideology remain unknown. Based on 39 in-depth interviews with mid-level female managers from academia, government, and industry, this study aims to propose a conceptual framework regarding women's underrepresentation in tourism and hospitality management positions in China. Findings based on a gendered nei-wai ideology revealed factors inhibiting mid-level female leaders' promotion to senior positions across social, organisational, familial, and personal dimensions. Besides being passively rejected from further promotion, mid-level female leaders might subjectively cease promotion to conform to family and social expectations. Yet in contemporary society, a growing number of Chinese women have begun to recognise their disadvantaged positions and fight against these obstacles. These findings advance the literature on women career advancement and aid practitioners in encouraging gender equality and gender diversity.

This study aims to examine the underlying barriers that hinder social and environmental sustainability at food tourism festivals from the perspectives of the local community and festival organizers. In the context of an abalone festival in Japan, a qualitative analysis of in-depth interviews with key stakeholders was conducted. The findings suggest that the local community's skepticism and mediocre (un)involvement, ambiguous representation of local tradition/culture, and limited social interactions between hosts and tourists were hindering social sustainability. Challenges in food resource management and the effects of climate change impacted the food festival's environmental sustainability. The study confirms that social and environmental sustainability are symbiotic in food festivals, and thus their mutual influence and interplay must be considered in planning long-lasting and sustainable food tourism events. The relevance and efficacy of relational theory of society as a paradigmatic and theoretical lens is presented in the context of food tourism events/festivals and sustainability.

Nostalgia is vital in fostering emotional connections between tourists and places by symbolizing and consolidating individuals' collective memory. This paper considers 60 historical and cultural districts from the China Central Television documentary series Nostalgia in Mind to investigate nostalgia. We specifically introduce place narratives and analyze the dimensions and connotations of nostalgia culture. Our empirical results reveal four dimensions associated with nostalgia, namely time, space, memory, and emotion. In addition, we explore various factors affecting nostalgia (e.g., nostalgia subjects, nostalgia carriers, nostalgia touchpoints, and nostalgia emotions), which further shape historical and cultural districts' nostalgia culture. To better understand this type of culture, we build a theoretical framework along the dimensions of instrumental–expressive and concrete–abstract. This framework contributes to a richer understanding of the nature and impact of nostalgia and serves as a reference for tourism destination marketing and management of historical and cultural districts in an urbanization context.

Chatbot service failures are inevitable in tourism and hospitality, how chatbot service recovery retains tourists is an issue that cannot be ignored. The nudging effect of default options on consumers' behavior has been demonstrated in marketing. Whether default options can be as a powerful tool for service failure recovery is underexplored. Thus, this study aims to explore whether the default option can improve tourists' willingness to continue using the chatbot after service failure. Hypotheses were tested using three experiments, results showed that the opt-out default option can increase higher tourists' continuous use intention by decreasing tourists' affective effort. This effect is moderated by service recovery and emoticon. Specifically, opt-out default option is more effective to improve continuous usage intention when using informational help and pleading emoticon. These findings enriched theories on chatbot service failure and recovery and provide insight for default options using in chatbot under tourism and hospitality industry.

Festivals and events can foster a collective sense of purpose and foster shared commitment to a cause by engaging the numerous and diverse stakeholders necessary for the organisation and running of these events. It is from this stakeholder perspective that this paper explored how LGBTQI+ events can help regional communities resist marginalisation and become advocates for social movements. Interviews with ten key stakeholders involved in the planning and implementation of the Broken Heel festival in Broken Hill and the fabALICE Festival in Alice Springs, identified four overarching themes: resisting marginalisation; places of identity; value of inclusion; and emerging tensions. These themes provide important insights into the role and effect of regional LGBTQI+ festivals on local communities and suggests areas for future research and advocacy.

Family travel has experienced significant growth in recent years, with an increasing emphasis on its educational benefits for children. However, limited research comprehensively reveals these benefits from the perspective of perceived value, considering children's diverse roles in various social contexts. Employing a family systems approach, this study interviewed 35 parents to investigate their perceived educational value of family travel for their children across three levels: the individual level (children's roles as individuals), the family level (children's roles within the family), and the societal level (children's roles within social contexts outside the family). Employing a hybrid thematic analysis, this study uncovers six overarching themes across these three levels. It is concluded that family travel holds significant personal and interpersonal educational value for children, which is both transferable and developmental in nature. This study contributes to a multi-level understanding of the educational value of family travel for children, offering insights for developing educational family travel products.

Tourist destination management involves many resources, including local culture and landscape but rarely are both considered together. To address this deficiency this study focused on the visual softening of a Chinese traditional village to enhance visitor experiences by planting vegetation consistent with cultural and heritage principles. It does so by using empirical data from the case study site of Lu Village in China. The study is directed toward explaining how a fusion of nature possessing cultural values might visually improve a village destination to make it more attractive for tourists. It represents a little explored aspect of the policy of “cultural consumption” currently espoused by the Chinese authorities, yet one that is low cost for Chinese villages. However, application of the policy requires planning of routes, locations, and messaging to provide information for tourists and maintain privacy for residents. The required consultative process may enhance senses of village cohesion.

Hospitality sector is currently facing a “war for talent” because of the exodus of professionals after the pandemic. The aim of this research is to identify the presence of gender-specific employment strategies for retaining talent within the hospitality sector, from an organizational social capital perspective. Thematic analysis was conducted based on 31 in-depth interviews with managers from different-sized hospitality organizations (15 men, 16 women). Results shows that employment practices tend to focus more on attracting talent rather than retaining it. The study emphasizes how sector characteristics, especially company size, play a crucial role in shaping both formal and informal talent retention tools, emphasizing the need for gender-specific tailoring. Additionally, gender differences in fragile trust and associability could contribute to the adoption of talent retention methods for female and male professionals. The originality of this study lies in its gender perspective, which has not always been considered in previous talent retention research.