Journal of Occupational Health Psychology最新文献

Affect spin refers to shifts in emotional states over time; it captures people's reactivity to affective events. Recent evidence suggests that affect spin has costs for both organizations and for employees, yet little is known about the antecedents of affect spin and possibilities to reduce it. The present study builds on existing research by examining mindfulness as an antecedent of affect spin in employees. Specifically, we hypothesized that mindfulness practice reduces affect spin over time. We also expected that levels of affect spin are positively related to emotional exhaustion and negatively to job satisfaction, both at the between- and the within-person level of analysis. Finally, we hypothesized that decreases in affect spin due to mindfulness practice are associated with lower levels of emotional exhaustion and higher levels of job satisfaction. To examine trajectories of affect spin over time, we tested our hypotheses in a randomized controlled mindfulness intervention study (with a wait-list control group; total N = 173 individuals) using experience sampling methods over the course of a month. Results revealed that mindfulness practice led to gradual decreases in affect spin over the course of the study. As expected, between-person differences in affect spin were positively related to emotional exhaustion and negatively to job satisfaction. However, affect spin was not related to well-being outcomes at the within-person level and decreases in affect spin over time were also not associated with levels of emotional exhaustion and job satisfaction. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Workplace incivility is generally viewed as a deleterious interpersonal stressor. Yet, alternative theories suggest that incivility may have instrumental implications for some targets. Applying signaling theory, we study client-provider relationships in a health care context to unpack linkages between incivility enacted by organizational outsiders and work creativity responses by employee targets. We argue that providers leverage information from client incivility to provide more creative care over time. In Study 1 (N = 186), results suggest that clients may use incivility to signal perceptions of poor treatment quality to providers. In Study 2 (N = 416), results from topic modeling of qualitative data show that providers observe client incivility and believe it can contain valuable information about client satisfaction. In Study 3 (N = 503), providers reported their experiences of client incivility and creativity (incremental and radical) in client care over five waves of data to capture the incubation time that providers may need to reflect on instances of incivility. Employing trait-state-occasion modeling, our findings show that episodic (i.e., higher than normal) client incivility had positive lagged relationships with incremental and radical provider creativity, suggesting that time is needed for providers to process the information contained in the client incivility signal and creatively modify treatment plans. Theoretical and practical implications for workplace incivility and creativity are discussed. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Performing emotional labor impairs mood as well as regulatory control of employees, and we compare these mechanisms to explain critical health-related behaviors: eating and exercise. Two studies examine the relationship of surface acting at work with unhealthy eating and physical activity at home as mediated by negative and positive affect. Emotion regulation (ER) self-efficacy is tested as a moderator of the indirect relationships. Also, the relative strength of the affect mechanisms and a depletion mechanism are explored. Study 1 utilized a time-lagged between-person design to explore these relationships among 287 customer service workers. Results show that surface acting has an indirect link with unhealthy eating via negative affect and an indirect link with physical activity via positive affect. ER self-efficacy moderates the path from negative affect to unhealthy eating, thereby weakening the indirect effect of surface acting on unhealthy eating via negative affect. Study 2 utilized a 5-week diary study of 469 teachers to replicate Study 1 at the within-person level. Results show that surface acting has indirect effects on unhealthy eating and physical activity via negative affect at the week level. Also, surface acting has an indirect effect on physical activity via positive affect at the week level. Again, ER self-efficacy cross-moderates (weakens) the indirect link between surface acting and unhealthy eating via negative affect. The pairwise comparisons of the indirect effects reveal no differences among the affect mediators (Studies 1 and 2); however, positive affect may account for more of the effect of surface acting on physical activity than depletion (Study 2). (PsycInfo Database Record (c) 2022 APA, all rights reserved).

Customer sexual harassment (CSH) is a persistent problem that harms worker well-being in many service industries. In turn, bystander intervention in the workplace is critical for preventing and stopping customers' inappropriate behaviors as well as mitigating the detrimental effects of such harassment on workers. However, previous research has rarely examined what can facilitate bystander employees' intervention behaviors in CSH incidents. Drawing from the empathy-prosocial behavior research and the arousal: Cost-reward model in social psychology literature, this research examines whether frequent observation of CSH at work is related to bystander employees' empathy toward the targets, which then positively relates to bystander intervention behaviors. This research also tests two moderating factors to determine whether empathy is more strongly associated with bystander interventions among employees who have a higher level of moral idealism and/or less reliance on customer tipping. Two online survey studies with three measurement points were conducted to test the hypotheses (i.e., n 1 = 287 service workers; n 2 = 264 service workers). The path modeling results supported the study hypotheses. Theoretical and practical implications are discussed, along with limitations and a future research agenda. (PsycInfo Database Record (c) 2022 APA, all rights reserved).