Computers in Human Behavior最新文献_第9页

Trust through words: The systemize-empathize-effect of language in task-oriented conversational agents

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-12-02 DOI: 10.1016/j.chb.2024.108516

Sabine Brunswicker , Yifan Zhang , Christopher Rashidian , Daniel W. Linna Jr.

Anthropomorphic design has received increasing interest in research on conversational agents (CAs) and artificial intelligence (AI). Research suggests that the design of the agents’ language impacts trust and cognitive load by making the agent more “human-like”. This research seeks to understand the impacts and limits of two dimensions of language-focused anthropomorphism — the agent’s ability to empathize and signal the effort to engage with the users’ feelings through language structure, and the agent’s effort to systemize and take agency to drive the conversation using logic. We advance existing Theories of Mind (ToMs) with linguistic empathy theory to explain how language structure and logic used during the conversation impact two dimensions of system trust and cognitive load through systemizing and empathizing. We conducted a behavioral online experiment involving 277 residents who interacted with one of three online systems, varying in their interfaces’ Systemizing–Empathizing capability: A menu-based interface (MUI) (no Systemizing Ability), a non-empathetic chatbot, and an empathetic chatbot (both with Systemizing Ability and Empathizing Ability). Half of the participants were emotionally disturbed to examine the moderating effects of anger. Our results revealed that systemizing, exhibited by both chatbots, lowers cognitive effort. The ability to empathize through language increased perceived helpfulness. While the empathetic chatbot was generally perceived as more trustworthy, this effect was reversed when users experienced anger: There is an uncanny valley effect, where empathizing through words has its limits. These findings advance research on anthropomorphism design and trust in CAs.

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引用次数: 0

Dating apps and their relationship with body image, mental health and wellbeing: A systematic review

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-29 DOI: 10.1016/j.chb.2024.108515

Zac Bowman , Murray Drummond , Julia Church , James Kay , Jasmine M. Petersen

Online dating is becoming increasingly prevalent, with many single individuals opting to use dating applications (apps) to find a romantic partner. Recent research has shed light on the potential harmful relationships that mobile dating services can have on body image, mental health and wellbeing. This systematic review aimed to determine the impacts of dating app use on these outcomes. Six online databases were searched (PsycINFO, PsycArticles, MEDLINE, CINAHL, Scopus, and Web of Science), and studies were eligible if they examined the impacts of dating apps on outcomes related to body image (e.g., body dissatisfaction, muscle dissatisfaction, eating disorders), mental health (e.g., depression, anxiety) or well-being (e.g., mood, self-esteem). A total of 45 studies were included in this review. Studies were published between 2016 and 2023, with 48.9% (n = 22) reporting on body image outcomes, and 64.4% (n = 29) reporting on mental health and wellbeing outcomes. Over 85% (n = 19) of studies reported a significant negative impact of dating app use on body image, and 48.6% (n = 14) of studies reported significant negative impacts on mental health and wellbeing. This review indicates that dating apps have potentially harmful effects on the body image, mental health and wellbeing of their users. As such, there is considerable scope to improve the design of such apps to attenuate their harmful effects.

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引用次数: 0

Digitally curated beauty: The impact of slimming beauty filters on body image, weight loss desire, self-objectification, and anti-fat attitudes

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-29 DOI: 10.1016/j.chb.2024.108519

Makenzie Schroeder, Elizabeth Behm-Morawitz

The use of Augmented Reality (AR) beauty filters has been on the rise, given the advancement of technology making them more easily accessible, plentiful, and realistic. Although previous work has established beauty filters as a source of poor body image, little is known about the mechanisms for these outcomes. The current study applies social comparison theorizing to the use of beauty filters and establishes a new concept in the field: social self-comparison (i.e., the process of individuals making comparisons between their filtered image and real self-image). An online experiment of social media users (N = 187) was conducted to examine the effects of using a slimming beauty filter on body image and weight-related perceptions. Results indicate that comparison processes were strongest when participants used the beauty filter on their own image versus viewing someone else's filtered image, supporting the importance of examining social self-comparison processing. Overall, the results of the current study underscore the impact of beauty filter usage on body image, identifying body dysmorphia and social self-comparison as important mediators in the relationships between filter usage and body image-related outcomes, including a desire for weight loss, self-objectification, and anti-fat attitudes, among others.

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引用次数: 0

Deepfakes as narratives: Psychological processes explaining their reception

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-28 DOI: 10.1016/j.chb.2024.108518

María T. Soto-Sanfiel , Ariadna Angulo-Brunet , Sanjay Saha

Hyper-realistic AI-generated synthetic media, known as deepfakes, manipulate appearances and actions, often to depict fabricated events. As technological advancements make them more and more realistic, their potential for both harmful deception and creative innovation becomes stronger than ever. This study explores how individuals interact with deepfakes of different genres when they are aware of their artificial nature. It proposes a model that connects these reactions to the psychological processes that are typically involved in responses to fictional narratives. A total of 1,031 US participants (M_Age = 43.0, SD = 14.0, Range_Age = 18–93) watched one of ten randomly assigned deepfakes (5 genres x 2 different videos) and then completed a series of questionnaires assessing familiarity with the protagonist, narrative transportation, perceived realism, message evaluation, enjoyment, and sharing intentions. The results confirm that, regardless of genre, narrative transportation prompts positive evaluations of perceptual quality and narrative consistency, which in turn influences enjoyment. Greater enjoyment, transportation and familiarity with the protagonist are predictors of heightened sharing intentions. These findings address gaps in our understanding of how people respond to deepfakes, with implications for entertainment and narrative theory.

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引用次数: 0

The impact of social media exposure and online peer networks on green purchase behavior 社交媒体曝光和线上同伴网络对绿色购买行为的影响

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-28 DOI: 10.1016/j.chb.2024.108517

Peggy M.L. Ng , Jason K.Y. Chan , Kam Kong Lit , Cherry T.Y. Cheung , Mei Mei Lau , Calvin Wan , Ellesmere T.K. Choy

Green purchase behavior has grown significantly to promote sustainable living and minimize the environmental impacts of increasing consumption. There are limited research investigating the impact of green digital interaction influence customers’ pro-environmental practices. Drawing from customer value theory, the objective of the present study is to investigate the mediating role of perceived values in the relationship between green digital interaction and green purchase intention. A total of 308 participants were recruited to complete a survey regarding green purchases in China. Structural equation modelling (SEM) was used, and the findings provided empirical evidence that emotional value is a central concept that mediates the relationship between green digital interaction and other value dimensions. The study provides significant findings for organizations and marketers to implement more effective digital marketing strategies to promote green products.

绿色购买行为已显著增长，以促进可持续生活，并尽量减少增加消费对环境的影响。关于绿色数字互动对消费者亲环境行为影响的研究有限。基于顾客价值理论，本研究旨在探讨感知价值在绿色数字互动与绿色购买意愿关系中的中介作用。总共招募了308名参与者来完成一项关于中国绿色消费的调查。研究结果表明，情感价值是绿色数字互动与其他价值维度之间关系的中介概念。该研究为组织和营销人员实施更有效的数字营销策略来推广绿色产品提供了重要的发现。

引用次数: 0

Experiencing hybrid spaces a scoping literature review of empirical studies on human experiences in cyber-physical environments 体验混合空间：对网络物理环境中人类体验实证研究的文献综述

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-22 DOI: 10.1016/j.chb.2024.108502

Anna Juliane Heinrich , Maxi Heitmayer , Eva Smith , Yifan Zhang

Whether we are taking a leisurely stroll through the city or rushing about our daily business, our everyday lives are today informed, mediated, and entertained by digital technology. As a consequence, new spatial arrangements are constituted that have been conceptualised as hybrid spaces. They evolve in connection with mobile devices and ubiquitous Internet access and are characterized by an imbrication of the physical environment and digital technology. Although hybrid spaces permeate our everyday life, there is little empirical research on experiences in hybrid spaces. This paper presents a scoping literature review on experiences in hybrid spaces. Based on a synthesising reading of research evidence from 28 empirical studies, three overarching thematic strands were identified: place, mobility, and social interaction. However, the empirical research field appears nascent still and lacks convergent and consolidating approaches, particularly across disciplines. Nevertheless, while digital technologies have so far been associated with processes of domestication and a diminishing importance of places, mobile devices and especially AR applications can draw people outside and foster spatial meaning-making. Hybrid practices change spatial uses and produce new patterns of urban functions at multiple levels. Moreover, hybridisation challenges fundamental notions of ‘place’, as digital augmentation allows for the coexistence of an infinite number of modifications of a place and can encompass past, present and future representations. While what we gain and lose through this development remains an open question, we provide concrete guidance for future research on what and whom to investigate, as well as how to do so.

无论我们是在城市中悠闲地漫步，还是忙于日常事务，我们的日常生活如今都被数字技术所告知、调解和娱乐。因此，新的空间安排被定义为混合空间。它们随着移动设备和无处不在的互联网接入而发展，其特点是物理环境和数字技术的融合。虽然混合空间渗透到我们的日常生活中，但对混合空间体验的实证研究却很少。本文对混合空间的经验进行了综述。基于对28项实证研究证据的综合阅读，我们确定了三个主要的主题：地点、流动性和社会互动。然而，实证研究领域仍处于萌芽阶段，缺乏融合和巩固的方法，特别是跨学科的方法。然而，尽管迄今为止数字技术一直与驯化过程和场所重要性的降低有关，但移动设备，特别是增强现实应用程序可以吸引人们到户外，促进空间意义的形成。混合实践改变了空间用途，并在多个层面上产生了新的城市功能模式。此外，混合挑战了“地方”的基本概念，因为数字增强允许一个地方的无限数量的修改共存，可以包含过去、现在和未来的表现。虽然我们通过这一发展得到什么和失去什么仍然是一个悬而未决的问题，但我们为未来的研究提供了具体的指导，包括调查什么、调查谁以及如何调查。

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引用次数: 0

Who needs What Support? Exploring the relationship between intergenerational support and digital media use among Chinese older adults: A latent profile analysis 谁需要什么支持？探讨中国老年人代际支持与数字媒体使用的关系：一项潜在特征分析

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-22 DOI: 10.1016/j.chb.2024.108506

Shoukui Cui , Yinqiu Zhao , Ruifeng Qie

Previous studies have suggested that intergenerational support can help mitigate the digital divide challenges faced by older adults. Guided by the framework of intergenerational solidarity and conflict, this study investigated the heterogeneity of intergenerational support among older individuals and their relationship with digital media usage patterns. Utilizing data from the China Longitudinal Aging and Social Survey (CLASS), which provides biennial data from 2018 to 2020 on 8703 older adults, the study employs longitudinal methods and latent profile analysis (LPA). The analysis identified five distinct intergenerational support profiles: Well Supported, Lack of Instrumental Support, Slight Lack of Emotional Support, Severe Lack of Emotional Support, and Doubly Disadvantaged. The findings indicate that lacking instrumental and emotional support to varying degrees was associated with lower frequency, constant use, and purposeful use of digital media. Additionally, the socioeconomic and demographic characteristics of both older adults and their adult children were also closely associated with the nature and effectiveness of intergenerational support. This research highlights the importance of understanding diverse intergenerational support profiles and their relationship with digital media engagement. Theoretically, it enriches the understanding of the heterogeneity of intergenerational relationships within the Chinese family context.

之前的研究表明，代际支持可以帮助缓解老年人面临的数字鸿沟挑战。在代际团结与冲突的框架下，本研究调查了老年人代际支持的异质性及其与数字媒体使用模式的关系。该研究利用中国纵向老龄化与社会调查（CLASS）的数据，采用纵向方法和潜在剖面分析（LPA），该调查提供了2018年至2020年两年一次的8703名老年人的数据。分析确定了五种不同的代际支持特征：良好支持、缺乏工具支持、轻微缺乏情感支持、严重缺乏情感支持和双重弱势。研究结果表明，不同程度上缺乏工具和情感支持与数字媒体使用频率较低、持续使用和有目的使用有关。此外，老年人及其成年子女的社会经济和人口特征也与代际支持的性质和有效性密切相关。这项研究强调了理解不同代际支持概况及其与数字媒体参与的关系的重要性。从理论上讲，它丰富了对中国家庭背景下代际关系异质性的理解。

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引用次数: 0

Children's trust in Google's ability to answer questions about the past, present, and future

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-22 DOI: 10.1016/j.chb.2024.108496

Lauren N. Girouard-Hallam , Judith H. Danovitch

Across two studies, 164 7- to 10-year-old children (80 girls, 84 boys) were asked to evaluate both Google's and a person's ability to answer questions about past, present, and future events and to choose which of the two informants would provide the better answer. Google search is a powerful tool for finding the answers to questions, and many children use Google search to learn more about the world around them. Google not only provides access to information about past events or general knowledge information, but it can also provide access to information about current events, i.e., events in progress that may change or develop as time passes, such as breaking news, sports scores, or election results, and predictions about future events. Cross-classified multilevel modeling revealed that all participants had a consistent preference for Google when the target question concerned past events, and that their trust in Google increased with age for questions about current events. Children were more skeptical about both informants' ability to answer questions that required future prediction, but still expressed a preference for Google in these questions. Finally, children's justifications for why they chose Google suggested that children turn to the search engine because they believe that it has access to a wide array of information. Children therefore place high levels of trust in Google search, but their trust is nuanced by the kind of information being sought.

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引用次数: 0

What drives older adults’ acceptance of virtual humans? A conjoint and latent class analysis on virtual exercise coach attributes for a community-based exercise program 是什么促使老年人接受虚拟人？基于社区的运动项目中虚拟运动教练属性的联合和潜在类分析

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-22 DOI: 10.1016/j.chb.2024.108507

Michael Joseph S. Dino , Kenneth W. Dion , Peter M. Abadir , Chakra Budhathoki , Chien-Ming Huang , William V. Padula , Irvin Ong , Cheryl R. Dennison Himmelfarb , Patricia M. Davidson , Ladda Thiamwong

As an example of health-enhancing physical activities (HEPA), structured physical exercise is valuable in promoting healthy lifestyles among community-dwelling older adults. Technology-driven virtual coaches have the potential to enhance and improve exercise programs, but the preferences of the aging population were not previously explored. This study examined and analyzed the attributes and levels related to the acceptance of virtual coaches among the aging cohort via experience-based conjoint and latent class analysis. Purposively selected respondents (n = 232) from two senior centers in the Philippines completed a conjoint activity followed by a computer-based survey focusing on attributes related to platform, appearance, gender, language, and music. Results revealed the subjects' inclination to a humanlike, feminine, local language-speaking virtual coach projected through a mixed reality platform with a contemporary music background. Additionally, latent class analysis outcomes produced three subgroups based on the pattern of preferences among the technology users. Study outcomes reinforce the importance of human-centered design and multidisciplinary approaches to health technology development.

作为促进健康的体育活动（HEPA）的一个例子，有组织的体育锻炼在促进社区居住的老年人的健康生活方式方面很有价值。技术驱动的虚拟教练有可能加强和改善锻炼计划，但以前没有研究过老年人的偏好。本研究通过基于经验的联合分析和潜在阶层分析，考察和分析了老年队列中虚拟教练接受度的相关属性和水平。有目的地从菲律宾的两家老年中心选择受访者（n = 232）完成了一项联合活动，随后进行了一项基于计算机的调查，重点关注与平台、外观、性别、语言和音乐相关的属性。结果显示，受试者更倾向于通过混合现实平台，以当代音乐为背景，投影出一个类似人类的、女性化的、讲当地语言的虚拟教练。此外，潜在类分析结果根据技术用户的偏好模式产生了三个亚组。研究结果强调了以人为本的设计和多学科方法对卫生技术发展的重要性。

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引用次数: 0

Branded virtual worlds in fashion gaming: Examining the role of brand narratives and social presence in consumer engagement 时尚游戏中的品牌虚拟世界：审视品牌叙事和社交存在在消费者粘性中的作用

IF 9 1区心理学 Q1 PSYCHOLOGY, EXPERIMENTAL

Computers in Human Behavior

Pub Date : 2024-11-20 DOI: 10.1016/j.chb.2024.108505

Paola Martinez Romero , Rachel Esther Lim , Hyejune Park

This study examines branded virtual worlds (BVWs), where brands utilize gaming and virtual platforms to create immersive experiences. By categorizing BVWs into four distinct types based on levels of brand narrative engagement and social presence, the research investigates how these factors influence consumer responses, including brand immersion and loyalty. The study employed a 2x2 between-subjects experimental design, manipulating brand narrative engagement and social presence, with 186 female U.S. consumers participating in an online experiment. The results showed that both brand narrative engagement and social presence significantly increased brand immersion. Additionally, brand immersion mediated the effect of brand narrative engagement on word-of-mouth and purchase intention. The findings offer theoretical insights into how BVWs affect brand responses and provide valuable guidance for brands seeking to leverage BVWs to enhance customer engagement and foster brand loyalty.

本研究考察了品牌虚拟世界（BVWs），品牌利用游戏和虚拟平台创造身临其境的体验。该研究根据品牌叙事参与和社会存在的程度，将宝马分为四种不同的类型，研究这些因素如何影响消费者的反应，包括品牌沉浸和忠诚度。该研究采用了2x2受试者之间的实验设计，操纵品牌叙事参与和社会存在，186名美国女性消费者参与了一项在线实验。结果表明，品牌叙事参与和社交存在都显著增加了品牌沉浸感。此外，品牌沉浸在品牌叙事参与对口碑和购买意愿的影响中起中介作用。研究结果为品牌口碑如何影响品牌反应提供了理论见解，并为寻求利用品牌口碑来提高客户参与度和培养品牌忠诚度的品牌提供了有价值的指导。

引用次数: 0