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Opportunities and challenges of promoting integrated care through digitalisation–Learning lessons from large-scale national programmes in England 通过数字化促进综合护理的机遇与挑战--从英格兰大规模国家计划中汲取经验教训
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-06-01 DOI: 10.1016/j.hlpt.2024.100838
Kathrin Cresswell , Stuart Anderson , Andrey M. Elizondo , Robin Williams

There is a growing global interest in integrating health and care through digitalisation. However, many ambitious digitalisation initiatives in the healthcare sector fail to achieve their intended outcomes. One contributing factor is the failure to apply lessons learned from past endeavours. We here leverage the experiences gained from large-scale digitalisation efforts within the National Health Service (NHS) in England to distil valuable insights for strategic decision-makers who are embarking on the development and implementation of initiatives aimed at integrating health and social care through digitalisation. While not exhaustive, our compilation of eight key lessons serves as a foundational resource to inform such initiatives, seeking ultimately to contribute to realising maximum benefits for health and care organisations and service users.

全球对通过数字化整合医疗和护理的兴趣与日俱增。然而,医疗保健领域许多雄心勃勃的数字化计划都未能取得预期成果。其中一个原因就是没有吸取过去的经验教训。在此,我们利用英国国家医疗服务体系(NHS)在大规模数字化工作中获得的经验,为正在着手制定和实施旨在通过数字化整合医疗和社会医疗服务的战略决策者提供有价值的见解。我们汇编的八条主要经验虽然并非详尽无遗,但可作为此类计划的基础资源,最终有助于为医疗保健机构和服务用户实现最大利益。
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引用次数: 0
Acceptability of gynecologic e-health modalities by Hispanic/Latina women of reproductive age 西语裔/拉丁裔育龄妇女对妇科电子保健模式的接受程度
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-06-01 DOI: 10.1016/j.hlpt.2024.100841
Ariana Alvarado , Paola Ramos-Echevarría , Ariana C. Cotto-Vázquez , Stephanie Núñez-González , Cristina I. Nieves-Vázquez , Carlos R. Sierra , Loraine Más-Vayas , Denisse M. Soto-Soto , Astrid Llorens , Chantelle Bell , Anya Roy , Idhaliz Flores

Introduction

Electronic health (e-Health) modalities effectively address healthcare access limitations; however, there are limited data on their adoption by Hispanic/Latina women who are disproportionally affected by health disparities.

Methods

We conducted a cross-sectional study by disseminating an anonymous electronic questionnaire via social media to assess the perception of Hispanic/Latina women of reproductive age regarding facilitators and barriers for using e-Health modalities, including telemedicine and mobile apps, to monitor gynecologic health.

Results

The questionnaire was completed by 351 Hispanic/Latina participants with high levels (98.3 %) of advanced technological expertise. Current use of a gynecologic mobile app was reported by 63.8 %, primarily for menstruation (85.1 %) and ovulation (46.3 %) tracking. While only 17.6 % of participants were offered the option of a gynecologic consultation via telemedicine, the majority (90.5 %) would agree to one. Higher education and advanced technological expertise correlated with acceptance of telemedicine for gynecological consults. Being younger (<29 y/o), a student, not having a preferred gynecologist and having a lower income significantly correlated with gynecologic mobile app acceptability.

Conclusions

We showed that e-Health modalities are highly acceptable for Hispanic/Latina women of reproductive age to facilitate gynecological care and documented factors that are significantly associated with e-Health acceptability. These findings are relevant to public health emergencies that cause access to care limitations disproportionally affecting this already underserved population.

LAY SUMMARY

Electronic health (e-Health) modalities, including telemedicine and mobile applications (apps) can effectively improve access to healthcare; however, there is limited data on their adoption by Hispanic/Latina women who are affected by health disparities. This study showed that e-Health modalities are acceptable for Hispanic/Latina women of reproductive age during public health emergencies highlighting opportunities to help facilitate access to gynecological care for this population.

导言电子医疗(e-Health)模式有效地解决了医疗保健获取方面的限制;然而,关于受健康差异影响尤为严重的西班牙裔/拉丁裔妇女采用这些模式的数据却很有限。方法我们进行了一项横断面研究,通过社交媒体发布匿名电子问卷,评估西班牙裔/拉丁裔育龄妇女对使用远程医疗和移动应用程序等电子医疗模式监测妇科健康的促进因素和障碍的看法。63.8%的参与者表示目前正在使用妇科移动应用程序,主要用于月经(85.1%)和排卵(46.3%)跟踪。虽然只有 17.6% 的参与者可以选择通过远程医疗进行妇科咨询,但大多数人(90.5%)表示同意。高学历和先进的专业技术与接受远程医疗妇科咨询有关。年轻(29 岁/o)、学生、没有喜欢的妇科医生和收入较低与妇科移动应用程序的可接受性显著相关。结论我们的研究表明,西班牙裔/拉丁裔育龄妇女非常愿意接受电子医疗模式来促进妇科护理,并记录了与电子医疗可接受性显著相关的因素。这些发现与公共卫生突发事件有关,因为公共卫生突发事件导致医疗服务的获取受到限制,对这部分本已服务不足的人群造成了极大的影响。这项研究表明,在公共卫生突发事件期间,西班牙裔/拉美裔育龄妇女可以接受电子保健模式,这凸显了帮助该人群获得妇科护理的机会。
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引用次数: 0
Increase in the number of female physicians and the geographical maldistribution of physicians in Japan 日本女医生人数的增加和医生的地域分布失衡
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-06-01 DOI: 10.1016/j.hlpt.2024.100843
Kunichika Matsumoto, Kanako Seto, Yosuke Hatakeyama, Ryo Onishi, Koki Hirata, Tomonori Hasegawa

BACKGROUND

: In recent years, the geographical maldistribution of physicians has become a major problem in Japan, and prefectures are formulating plans to secure additional physicians. During the same period, the percentage of female physicians in Japan has been continuously increasing, and they now account for 40 % of the total enrollment in medical schools. The purpose of this study is to clarify the impact of the increasing proportion of female physicians on the maldistribution of physicians.

METHODS

: We used individual data from the surveys of physicians, dentists, and pharmacists from 1996 to 2018 and government-aggregated data with the same statistics from 1996 to 2020. The Gini coefficient was used to measure geographic maldistribution. Physicians were divided into four groups according to age and gender: men under 40, females under 40, men over 40, and females over 40, and the temporal trends in the maldistribution and contribution ratio of each group were calculated.

RESULTS

: Physician geographical maldistribution worsened after 2006 and continued to worsen until 2016. The contribution ratio of female physicians to the worsening geographical maldistribution exceeded 100 % for both under 40 and over 40 age groups. However, geographical maldistribution within female physicians has become more stable in recent years.

Conclusion

: The large contribution of the female physician group to the deterioration of the Gini coefficient for all physicians may be due to the greater weight of these groups. However, the Gini coefficient for the female group tended to be stable.

背景:近年来,医生的地域分布不均已成为日本的一个主要问题,各都道府县正在制定计划,以确保更多的医生。同期,日本女医生的比例持续上升,目前已占医学院总注册人数的 40%。本研究旨在阐明女医师比例增加对医师分布失衡的影响。方法:我们使用了 1996 年至 2018 年医师、牙医和药剂师调查的个人数据,以及 1996 年至 2020 年政府汇总的相同统计数据。基尼系数用于衡量地域分布不均的情况。根据年龄和性别将医生分为四组:40 岁以下男性、40 岁以下女性、40 岁以上男性和 40 岁以上女性,并计算了各组医生分布不均和贡献率的时间趋势。在 40 岁以下和 40 岁以上年龄组中,女医师对地域分布失衡恶化的贡献率均超过 100%。然而,近年来女医生中的地域分布失衡现象已变得更加稳定:结论:女医生群体对所有医生基尼系数恶化的贡献较大,这可能是由于这些群体的权重较大。然而,女性群体的基尼系数趋于稳定。
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引用次数: 0
Bias due to re-used databases: Coding in hospital for extremely vulnerable patients 重复使用数据库造成的偏差:在医院为极度脆弱的病人编码
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-06-01 DOI: 10.1016/j.hlpt.2024.100851
Carine Milcent

Objective

This paper interrogates bias caused by heterogeneity in coding processes through an analysis of electronic medical records EMR databases in France. In general, researchers and professionals often apply data not only for its primary function but also for multiple alternative purposes. However, how they code information might be inconsistent with alternative purposes that exploit existing databases.

Methods

Using the EMR acute care and the EMR rehabilitation care databases, we select more than 800,000 patients coded as socially vulnerable during their rehabilitation stay. Statistical analysis was conducted to describe the types of heterogeneity and to compare the distribution of vulnerability coding processes across different hospital statuses and individual social vulnerability roles. Coding process rates were also analyzed.

Results

This paper shows the heterogeneity in this process of social vulnerability coding, exploiting acute care database and rehabilitation care database. For groups of patients with ICD-10 coded as socially vulnerable during their rehabilitation stays, the probability of being previously coded as such during their acute care stay is 11.4 % higher in the public sector than in the private one.

Conclusion

Implementing the EMR system leads to heterogeneity in the coding process. The paper concludes by arguing that heterogeneity in coding is not random but rather calculated. Applying this database in epidemiologic studies or health economics projects that factor in patients’ vulnerability information may lead to unintended biased results. These findings might also be useful for policymakers using EMR to plan for implementing new reforms in many healthcare settings.

本文通过对法国电子病历 EMR 数据库的分析,探讨了编码过程中的异质性所造成的偏差。一般来说,研究人员和专业人士通常不仅会将数据用于其主要功能,还会将其用于多种其他目的。然而,他们对信息的编码方式可能与利用现有数据库的其他目的不一致。利用 EMR 急症护理数据库和 EMR 康复护理数据库,我们选取了 80 多万名在康复住院期间被编码为社会弱势群体的患者。我们进行了统计分析,以描述异质性的类型,并比较不同医院状态和个人社会脆弱性角色中脆弱性编码过程的分布情况。此外,还对编码过程率进行了分析。本文利用急症护理数据库和康复护理数据库,展示了社会脆弱性编码过程中的异质性。对于在康复住院期间被ICD-10编码为社会弱势人群的患者群体,其在急诊住院期间被编码为社会弱势人群的概率在公立医院比私立医院高出11.4%。EMR 系统的实施导致了编码过程的异质性。本文最后指出,编码过程中的异质性不是随机的,而是经过计算的。在流行病学研究或卫生经济学项目中应用这一数据库,如果将患者的脆弱性信息考虑在内,可能会导致意外的偏差结果。这些发现也可能对使用 EMR 的政策制定者在许多医疗机构中计划实施新的改革有用。
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引用次数: 0
COVID-19 in Polish-language social media - misinformation vs government information 波兰语社交媒体中的 COVID-19 - 误传与政府
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-05-15 DOI: 10.1016/j.hlpt.2024.100871
Przemysław Waszak , Ewelina Łuszczak , Paweł Zagożdżon

Background

During the COVID-19 pandemic, a surge of conspiracy theories and misinformation proliferated across social media platforms. Recognizing the severity of the issue, medical associations began to regard it as a significant threat to public health systems. The objective of this study was to quantify the proportion of COVID-19 misinformation and official government information within the most frequently shared items on Polish social media.

Methods

The analysis utilized the BuzzSumo Enterprise Application. Polish-language social media posts from January 1 to June 30, 2022, were scrutinized using keywords such as "COVID," "koronawirus," or "SARS-CoV-2." A comprehensive report was generated, encompassing shares, comments, likes, and reactions (engagements). We analyzed the top 40 items that generated the most engagement. To ensure accuracy, two of the authors, both medical doctors, independently assessed each of them for potential misinformation.

Results

We identified 161,404 items in the Polish language that were shared on social media, representing 41,432,352 engagements. The top 40 items (0.02 % of all items) accounted for 7.71 % of engagements (3,194,900). Four items classified as misinformation accounted for 7.7 % of the Top 40 items, accumulating 244,700 engagements. All identified items were labeled as "manipulated news" due to their reliance on unverified or inappropriately interpreted data; none were classified as fabricated news. Government sources accounted for 4.1 % of the Top 40 items, accumulating 130,800 engagements.

Conclusions

This study highlights the significant prevalence of COVID-19 misinformation. Remedial measures should be implemented, addressing both social media platforms and real-life contexts, to enhance public health literacy.

背景在 COVID-19 大流行期间,阴谋论和错误信息在社交媒体平台上激增。医学协会认识到这一问题的严重性,开始将其视为对公共卫生系统的重大威胁。本研究旨在量化波兰社交媒体上最常分享的 COVID-19 错误信息和政府官方信息的比例。使用 "COVID"、"koronawirus "或 "SARS-CoV-2 "等关键词对 2022 年 1 月 1 日至 6 月 30 日的波兰语社交媒体帖子进行了仔细研究。我们生成了一份包含分享、评论、点赞和反应(参与)的综合报告。我们分析了参与度最高的 40 个项目。为确保准确性,两位作者(均为医学博士)对每条信息进行了独立评估,以确定是否存在潜在的错误信息。结果我们确定了在社交媒体上分享的 161,404 条波兰语信息,代表了 41,432,352 次参与。排名前 40 位的项目(占所有项目的 0.02%)占参与次数(3,194,900 次)的 7.71%。被归类为错误信息的四个项目占前 40 个项目的 7.7%,累计参与次数达 244,700 次。所有被识别的项目都被标记为 "篡改新闻",因为它们依赖于未经核实或解释不当的数据;没有一个项目被归类为捏造新闻。在前 40 个项目中,政府来源占 4.1%,累计参与 130,800 次。应针对社交媒体平台和现实生活环境采取补救措施,以提高公众健康素养。
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引用次数: 0
Societal preferences for granting orphan drugs special status in reimbursement decisions 在报销决定中给予孤儿药特殊地位的社会偏好
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-05-12 DOI: 10.1016/j.hlpt.2024.100870
Vivian Reckers-Droog , Lucas Goossens , Job van Exel , Werner Brouwer

Background

Orphan drugs, for patients with a rare disease, are increasingly available but often do not meet standard cost-effectiveness criteria for reimbursement. Consequently, policymakers regularly face the dilemma whether to relax these criteria for reimbursing orphan drugs. We examined whether—and why—there would be societal support for such differential treatment of orphan drugs.

Methods

We conducted a labelled discrete choice experiment in a sample of the adult population (n = 1,172) in the Netherlands. Respondents were presented with ten choices on whether to reimburse an orphan drug given that a non-orphan drug with similar characteristics would not be reimbursed, because it was not cost-effective, and asked to explain their choices. We used random-intercept logit regression models and inductive coding for analysing the quantitative and qualitative data.

Results

Of the respondents, 36.4% consistently chose for reimbursing the orphan drug, mostly because “everyone is entitled to live a healthy life and good quality healthcare”, and 17.3% consistently for not reimbursing the orphan drug, mostly because “[this] is unfair to patients with a common disease”. The remaining 46.3% made alternating choices and were more likely to choose for reimbursing orphan drugs when patients were aged between 1 and 70 years, had moderate disease severity, and considerable health gain from treatment.

Conclusions

This study finds considerable support but also strong preference heterogeneity amongst members of the public in the Netherlands for differential treatment of orphan drugs in reimbursement decisions, when these drugs do not meet common cost-effectiveness criteria. However, a substantial minority opposes differential treatment, mostly on moral grounds.

背景针对罕见病患者的 "孤儿药 "越来越多,但往往不符合报销的成本效益标准。因此,政策制定者经常面临是否放宽孤儿药报销标准的两难选择。我们研究了社会是否以及为什么会支持对孤儿药的这种区别对待。我们向受访者提供了十个选项,让他们选择在具有类似特征的非孤儿药因不具成本效益而不能获得报销的情况下,是否对孤儿药进行报销,并要求他们解释自己的选择。我们使用随机截距 logit 回归模型和归纳编码来分析定量和定性数据。结果 在受访者中,36.4% 的人始终选择报销孤儿药,主要是因为 "每个人都有权享受健康的生活和优质的医疗服务";17.3% 的人始终选择不报销孤儿药,主要是因为 "这对普通疾病患者不公平"。其余 46.3%的人做出了交替选择,当患者年龄在 1 岁至 70 岁之间、疾病严重程度适中且能从治疗中获得可观的健康收益时,他们更倾向于选择报销孤儿药。然而,也有相当一部分人反对区别对待,主要是出于道德方面的考虑。
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引用次数: 0
Acceptability of Chinese Medicine Information Sharing in electronic Health Record Sharing System (eHRSS) in Chinese medicine practitioners: A mixed-method study 中医师对电子健康记录互通系统(eHRSS)中医药信息共享的接受度:一项混合方法研究
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-05-07 DOI: 10.1016/j.hlpt.2024.100869
Junjie Huang , Sze Chai Chan , Fung Yu Mak , Yuet Yan Wong , Corey Lam , Kam Fung Chung , Luva Lui , Clement SK Cheung , Wing Nam Wong , Ngai Tseung Cheung , Martin CS Wong

Background and objectives The Stage Two Development of eHRSS aimed to broaden the scope of sharable data and advance technical capability for sharing of Chinese Medicine (CM) information. This study aims to evaluate the adoption level and perceived difficulties of Chinese medicine practitioners (CMPs) towards EC Connect, and its impact on CM services.

Methods All registered or listed CMPs were recruited in study 1. Descriptive analysis included age, gender, socioeconomic status, and past medical history was performed with multiple logistic regression models. In-depth interviews were conducted among EC Connect Users and Healthcare Providers (HCP) who upload information of Chinese Medicine to eHRSS.

Results A total of 420 participants were included in this study. The majority of the respondents were in the 31–40 years age group (N = 133, 31.7 %) and practicing in private clinic (N = 311, 74.0 %). Respondents whom agreed that the expansion of sharing scope would be helpful to various stakeholders were 5 times more likely to be interested in joining eHRSS (aOR = 5.01, 95 % CI = 2.73–9.20, p < 0.001). Study 2 found that eHRSS allowed CMPs to share and record medical data, and to access patients’ western medical records while inconsistency of medical systems between Western and Chinese medicine should be considered.

Conclusions We found that accessing and sharing medical records was important to CMPs. eHRSS helped to facilitate more accurate association between Western and Chinese medical doctors, while more efforts were needed to increase the acknowledgement among the general public.

背景及目的 電子健康記錄互通系統的第二階段發展旨在擴闊可互通資料的範圍,並提升中醫 藥資訊互通的技術能力。本研究旨在評估中醫採用電子健康記錄互通的程度、認知到的困難及其對中醫服務的影響。通过多元逻辑回归模型进行描述性分析,包括年龄、性别、社会经济地位和既往病史。此外,研究人员还对 "中医药通 "用户和向 "电子健康记录系统 "上传中医药信息的医疗保健提供者(HCP)进行了深入访谈。大多数受访者年龄在 31-40 岁之间(133 人,占 31.7%),在私人诊所执业(311 人,占 74.0%)。同意扩大共享范围对各利益相关方有帮助的受访者对加入电子健康记录系统感兴趣的可能性是其他受访者的五倍(aOR = 5.01, 95 % CI = 2.73-9.20, p <0.001)。研究 2 发现,电子病历系统允许中医分享和记录医疗数据,并查阅患者的西医病历,但应考虑到中西医医疗系统的不一致性。
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引用次数: 0
Broadening the HTA of medical AI: A review of the literature to inform a tailored approach 拓宽医疗人工智能的 HTA:文献综述为量身定制的方法提供依据
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-05-04 DOI: 10.1016/j.hlpt.2024.100868
Bart-Jan Boverhof , W. Ken Redekop , Jacob J. Visser , Carin A. Uyl-de Groot , Maureen P.M.H. Rutten-van Mölken

Objectives

As current health technology assessment (HTA) frameworks do not provide specific guidance on the assessment of medical artificial intelligence (AI), this study aimed to propose a conceptual framework for a broad HTA of medical AI.

Methods

A systematic literature review and a targeted search of policy documents was conducted to distill the relevant medical AI assessment elements. Three exemplary cases were selected to illustrate various elements: (1) An application supporting radiologists in stroke-care (2) A natural language processing application for clinical data abstraction (3) An ICU-discharge decision-making application.

Results

A total of 31 policy documents and 9 academic publications were selected, from which a list of 29 issues was distilled. The issues were grouped by four focus areas: (1) Technology & Performance, (2) Human & Organizational, (3) Legal & Ethical and (4) Transparency & Usability. Each assessment element was extensively discussed in the test, and the elements clinical effectiveness, clinical workflow, workforce, interoperability, fairness and explainability were further highlighted through the exemplary cases.

Conclusion

The current methodology of HTA requires extension to make it suitable for a broad evaluation of medical AI technologies. The 29-item assessment list that we propose needs a tailored approach for distinct types of medical AI, since the conceptualisation of the issues differs across applications.

目标 由于目前的卫生技术评估(HTA)框架没有为医疗人工智能(AI)的评估提供具体指导,本研究旨在为广泛的医疗人工智能 HTA 提出一个概念框架。方法 通过系统的文献回顾和有针对性的政策文件搜索,提炼出相关的医疗人工智能评估要素。我们选择了三个典型案例来说明各种要素:(结果共选择了 31 份政策文件和 9 份学术出版物,从中提炼出 29 个问题。这些问题按四个重点领域分组:(1) 技术与性能;(2) 人力与组织;(3) 法律与道德;(4) 透明度与可用性。每个评估要素都在测试中进行了广泛讨论,并通过示范案例进一步强调了临床有效性、临床工作流程、劳动力、互操作性、公平性和可解释性等要素。我们提出的 29 项评估清单需要针对不同类型的医疗人工智能采用量身定制的方法,因为不同应用的问题概念各不相同。
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引用次数: 0
Access and use of mobile health applications among Medicaid-insured pregnant and postpartum individuals 医疗补助参保的孕妇和产后妇女获取和使用移动医疗应用程序的情况
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-04-26 DOI: 10.1016/j.hlpt.2024.100867
Naleef Fareed , Shirley Dong , Jiqiang Wu , Anastasia Matthews , Anna Bartholomew , Courtney D. Lynch , William A Grobman , Kartik K Venkatesh

Mobile health applications can address health disparities in prenatal care due to adverse social determinants of health. We assessed the uptake and use of, preferences for, and barriers to mobile health applications among Medicaid-insured pregnant and postpartum individuals enrolled in prenatal care from March to May 2021. Medicaid-insured pregnant and postpartum individuals frequently used (56 %) and were potentially interested in using (90 %) mobile health applications for health-related tasks and had reliable internet access to do so (94 %). Over two fifths (44 %) reported barriers to using mobile health applications. Further research is needed to understand whether using mobile health applications to address social needs in the peripartum period can affect prenatal care utilization and decrease health disparities.

移动医疗应用可以解决产前护理中由于不利的社会健康决定因素而造成的健康差异。我们评估了 2021 年 3 月至 5 月参加产前护理的医疗补助参保孕妇和产后妇女对移动医疗应用程序的接受和使用情况、偏好和障碍。医疗补助参保的孕妇和产后妇女经常使用(56%)和可能有兴趣使用(90%)移动医疗应用程序来完成与健康相关的任务,并且有可靠的互联网接入(94%)。超过五分之二(44%)的人表示使用移动医疗应用程序存在障碍。要了解使用移动医疗应用来满足围产期的社会需求是否会影响产前护理的利用率并减少健康差异,还需要进一步的研究。
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引用次数: 0
Are telephone-triage services less safe and efficient for managing unplanned care needs of older adults? 电话分流服务在管理老年人计划外护理需求方面的安全性和效率是否较低?
IF 6 3区 医学 Q1 HEALTH POLICY & SERVICES Pub Date : 2024-04-04 DOI: 10.1016/j.hlpt.2024.100866
Farah Islam , Pieter Heeren , Marc Sabbe , Koen Milisen

Background

As part of the TRANS-SENIOR international training and research network, this study aimed to describe and compare the appropriateness of triage decisions (within the context of safety and efficiency) for real world patient records of younger and older patients dispatched by operators of a national out-of-hours (OOH) telephone triage service to receive further medical care by a general practitioner (GP).

Methods

A descriptive study was conducted using anonymized registry data obtained from the 1733 OOH telephone triage service in the Flemish region of Belgium linked with medical patient records made available via the Mediris platform. All calls received between May 24, 2019 and December 31, 2020 were analyzed. Appropriateness of triage decisions was assessed by comparing the level of urgency estimated by the 1733 telephone triage operator during the call versus the GP during follow-up physical triage of the patient (considered as the gold standard).

Results

N = 8,664 calls were included for analysis. In total, 69.1% of calls involved children or younger adults while 30.9 % involved older adults (65 years and over). The majority of calls (83.5 %) dispatched by operators to receive an OOH GP home visit involved older adults. The total percentage of appropriately triaged calls were distributed as 98.5 % in children and 96.5 % in younger adults versus 72.5 % in older adults. The percentage of under-triage in older adults was distributed as 1.5 % (65 to 74 years), 3.9 % (75 to 84 years) and 3.0 % (≥ 85 years) versus over-triage in older adults distributed as 16.2 % (65 to 74 years), 22.0 % (75 to 84 years) and 29.6 % (≥ 85 years).

Conclusion

Our findings suggest that while the 1733 service may generally be a safe and efficient tool for managing unplanned care needs of the population, there is room for improvement with regards to the efficiency of these services, particularly for older adults. Fruitful research efforts should aim to evaluate and compare findings with calls dispatched to obtain care from emergency medical services using the 1733 service as well as further investigate the nature of over- and under- triaged calls.

背景作为 TRANS-SENIOR 国际培训和研究网络的一部分,本研究旨在描述和比较由全国性非工作时间(OOH)电话分诊服务接线员分派到全科医生(GP)处接受进一步治疗的年轻和年长患者的真实病历中,分诊决定(在安全和效率的前提下)的适当性。方法 利用从比利时弗拉芒大区 1733 非营业时间电话分诊服务中获得的匿名登记数据,并与通过 Mediris 平台提供的患者医疗记录相链接,开展了一项描述性研究。对 2019 年 5 月 24 日至 2020 年 12 月 31 日期间接到的所有电话进行了分析。通过比较 1733 电话分诊接线员在通话过程中估计的紧急程度与全科医生在对患者进行后续物理分诊时估计的紧急程度(被视为金标准),对分诊决定的适当性进行评估。总共有 69.1% 的电话涉及儿童或年轻人,30.9% 涉及老年人(65 岁及以上)。大多数(83.5%)由接线员调度接受全科医生户外家访的电话涉及老年人。经适当分流的电话中,儿童占 98.5%,年轻人占 96.5%,而老年人占 72.5%。老年人分流不足的比例分别为 1.5%(65 至 74 岁)、3.9%(75 至 84 岁)和 3.0%(≥ 85 岁),而老年人分流过度的比例分别为 16.2%(65 至 74 岁)、22.0%(75 至 84 岁)和 29.6%(≥ 85 岁)。结论我们的研究结果表明,虽然 1733 服务通常是管理人口意外护理需求的安全、高效的工具,但这些服务的效率还有待提高,尤其是对老年人而言。富有成效的研究工作应着眼于评估和比较使用 1733 服务从紧急医疗服务部门获得护理的呼叫结果,并进一步调查分流过度和分流不足呼叫的性质。
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Health Policy and Technology
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