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36th Bled eConference – Digital Economy and Society: The Balancing Act for Digital Innovation in Times of Instability: June 25 – 28, 2023, Bled, Slovenia, Conference Proceedings最新文献

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Conceptualizing Information Systems as Biological Ecosystems - A ”New” Vocabulary for Speaking of Information Systems 将信息系统概念化为生物生态系统--谈论信息系统的 "新 "词汇
Anna Sell, John S. Jeansson, Miralem Helmefalk, Hans Allmér, L. Marcusson
Biological ecosystems and related concepts are well known and have been used for a long time, also outside of the ecology context. In this conceptual paper, we explore the use of biological ecosystem concepts as a new lens to understand and analyze information systems. We propose that applying a frame of reference from a different discipline enriches information systems analysis in several ways, firstly through broadening the perspective of information systems, secondly by offering connections to phenomena and areas that were previously outside of the scope of the information system, and lastly through offering a new viewpoint on actors, roles and functions within an information system. Further research is needed to deepen our understanding of the information system ecosystem and apply this approach to other business activities.
生物生态系统及相关概念众所周知,并且在生态学范畴之外也已使用了很长时间。在这篇概念性论文中,我们探讨了如何使用生物生态系统概念作为理解和分析信息系统的新视角。我们认为,应用不同学科的参照系可以从几个方面丰富信息系统分析,首先是拓宽信息系统的视角,其次是提供与以前不属于信息系统范围的现象和领域的联系,最后是提供关于信息系统内参与者、角色和功能的新观点。我们需要开展进一步的研究,以加深对信息系统生态系统的理解,并将这一方法应用于其他商业活动。
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引用次数: 0
How Do QR Codes Enhance Customer Experience? Omnichannel Customer Experiences in a Brick-and-Mortar Fashion Store 二维码如何提升顾客体验?实体时装店的全渠道顾客体验
Matilda Holkkola, Tiina Paananen, Lauri Frank, Tiina Kemppainen, Markus Makkonen
In this qualitative study, we investigate how customers perceive QR codes enhancing their customer experience (CX) in the brick-and-mortar (B&M) store environment. Introducing QR codes to B&M stores is a part of the larger phenomenon of retailers creating omnichannel CXs by utilizing digital and cyber-physical elements in B&M stores. To collect data from real customers’ CXs, we displayed QR codes in a Finnish fashion brand’s B&M store and interviewed customers who had authentically visited the store. The QR codes displayed in the store were linked to a product information page on the brand’s online store, a brand ambassador’s Instagram posts, and an online survey. The data consist of 15 individual semi-structured thematic interviews of customers aged under 50 years. By conducting qualitative content analysis, we found six main advantages (i.e., interestingness, informativeness, usability, attractiveness, interaction, and innovativeness) and 14 subgroups of QR codes’ advantages in enhancing the CX.
在这项定性研究中,我们调查了顾客是如何看待二维码在实体店环境中提升顾客体验(CX)的。在实体店中引入二维码是零售商通过在实体店中利用数字和网络物理元素创造全渠道顾客体验这一更广泛现象的一部分。为了从真实顾客的顾客体验中收集数据,我们在一家芬兰时装品牌的百货商店内展示了二维码,并对真实到访过这家商店的顾客进行了采访。店内展示的二维码链接到该品牌在线商店的产品信息页面、品牌大使的 Instagram 帖子和在线调查。数据由 15 个半结构化专题访谈组成,访谈对象为 50 岁以下的顾客。通过进行定性内容分析,我们发现了二维码在提升顾客体验方面的六大优势(即趣味性、信息性、可用性、吸引力、互动性和创新性)和 14 个分组优势。
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引用次数: 0
The Role of Digitalisation in Changing the Business Models in Logistics: Case of RoPax Ports 数字化在改变物流业务模式中的作用:RoPax 港口案例
Yiran Chen, Anastasia Tsvetkova, Kristel Edelman, Irina Wahlström, Marikka Heikkilä, Magnus Hellström
This article explores digitalisation’s potential to change traditional business models in the context of RoPax (roll-on, roll-off passenger vessels) ports in four Northern European countries. The study examines digitalisation’s role in addressing business model change drivers, focusing on the perspective of port authorities (PAs). While digitalisation slowly affects operations at RoPax ports and PAs’ business models, the research data exhibits no radical business model innovation. Instead, the findings indicate that PAs introduce new digitalisation and business activities, potentially leading to business model renewal. However, the current digitalisation is inefficient, as technology providers lack an in-depth understanding of the port business and its ecosystem, and PAs have scarce knowledge of digitalisation’s business impact. The article concludes that connecting digitalisation strongly to the business model and strategic renewal is the way to overcome this challenge.
本文以四个北欧国家的客滚船(RoPax)港口为背景,探讨了数字化在改变传统商业模式方面的潜力。研究从港务局(PA)的角度出发,探讨了数字化在解决商业模式变革驱动力方面的作用。虽然数字化缓慢地影响着客滚船港口的运营和港务局的业务模式,但研究数据并未显示出彻底的业务模式创新。相反,研究结果表明,港务局引入了新的数字化和业务活动,有可能导致业务模式的更新。然而,由于技术提供商对港口业务及其生态系统缺乏深入了解,而港口运营商对数字化的业务影响也知之甚少,因此当前的数字化效率不高。文章的结论是,将数字化与业务模式和战略更新紧密联系起来,是克服这一挑战的途径。
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引用次数: 0
Developing a Taxonomy for Revenue Models of Platform Business Models 为平台商业模式的收入模式制定分类标准
N. Bartels, Matthias Koch, Jaap Gordijn
Platform business models like Uber Ride or Airbnb Lodging enable innovative business models by operating digital platforms to connect providers and consumers of products and services in two-sided markets. A particular challenge with platform business models is designing an appropriate revenue model to capture value. This paper presents a taxonomy that classifies the different dimensions and characteristics of revenue models for platform business models. A proven taxonomy development method is used that includes a review of current literature related to platform business models. The taxonomy provides a comprehensive classification of platform revenue models and is applied to a real-life case. The results of this paper include a UML class model and a final taxonomy with 14 dimensions and 64 characteristics. The paper contributes to the design process of novel platform business models and expands the understanding of how digital platforms can generate revenues.
Uber Ride 或 Airbnb Lodging 等平台商业模式通过运营数字平台,在双面市场中将产品和服务的提供者与消费者连接起来,从而实现创新的商业模式。平台商业模式面临的一个特殊挑战是设计适当的收入模式以获取价值。本文提出了一种分类法,对平台商业模式收入模式的不同维度和特征进行了分类。本文采用了一种行之有效的分类法开发方法,包括对当前与平台商业模式相关的文献进行回顾。该分类法对平台收入模式进行了全面分类,并应用于一个真实案例。本文的成果包括一个 UML 类模型和一个包含 14 个维度和 64 个特征的最终分类法。本文有助于新型平台商业模式的设计过程,并拓展了人们对数字平台如何创收的理解。
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引用次数: 0
Integration of the Sustainable Development Goals in Project-Based IT Education 将可持续发展目标纳入基于项目的信息技术教育
Joris Gresnigt, Marlies van Steenbergen
Higher education institutions play a significant role in reaching the Sustainable Development Goals (SDGs). There is however a gap between the abstract nature of SDGs and the need to integrate these in the day-to-day educational environment. This paper presents an ongoing study that reports preliminary findings regarding the integration of insights from Value Sensitive Design into frequently employed artifacts within a project-based IT educational context, with the aim of translating abstract Sustainable Development Goals into teaching practice.
高等教育机构在实现可持续发展目标(SDGs)方面发挥着重要作用。然而,可持续发展目标的抽象性与将其融入日常教育环境的必要性之间存在差距。本文介绍了一项正在进行的研究,该研究报告了将价值敏感型设计的见解融入基于项目的信息技术教育环境中经常使用的人工制品的初步发现,目的是将抽象的可持续发展目标转化为教学实践。
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引用次数: 0
Presentation of the Disposition Draft 提交处理草案
Neja Samar Brenčič
The Covid19 crisis situation heralded long-term changes in the way health services are provided and accessed. The standards on which these services are based, or should be based, play an important role in ensuring their quality. Telehealth should be regarded as the people centred holistic service not merely as a technological solution. In the thesis I will illuminate how the methods, the procedures and the protocols which form the service of telehealth, are just as important as the technological solution or infrastructure itself. For such understanding, standards of telehealth need to be considered throughout the service development and implementation. In the process the highest service quality can be achieved if we leverage the support of properly developed assessment tools, based on specific standards. This paper will present the disposition draft of the thesis that will propose a model for evaluating services in every phase of their evolution and implementation.
Covid19 危机预示着提供和获取医疗服务方式的长期变化。这些服务所依据或应当依据的标准在确保服务质量方面发挥着重要作用。远程医疗应被视为以人为本的整体服务,而不仅仅是一种技术解决方案。在论文中,我将阐明构成远程保健服务的方法、程序和协议如何与技术解决方案或基础设施本身同等重要。要理解这一点,就需要在整个服务开发和实施过程中考虑远程保健的标准。在这一过程中,如果我们能利用基于特定标准而适当开发的评估工具的支持,就能实现最高的服务质量。本文将介绍论文的初稿,提出一个在服务发展和实施的各个阶段对其进行评估的模型。
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引用次数: 0
The Data Analytic Capability Wheel: An Implementation Framework for Digitalization 数据分析能力轮:数字化实施框架
A. Kokkinou, Ton van Kollenburg, Albert Mandemakers, Eric Hopstaken, Jan van Elderen
For mature organizations to engage in digital transformation, they first must engage in digitization and digitalization. Digitalization requires the organizations to possess data analytic capability: the ability to transform data into useful insights in a way that creates or maintains competitive advantage. The purpose of this study was to formulate a practical framework for the implementation of digitalization. For this, a qualitative approach was used. Relevant aspects of data analytic capability were identified, based on a review of the literature supplemented with semi-structured interviews with organizations currently implementing digitalization. With these findings a preliminary implementation framework entitled the “Data Analytic Capability Wheel” was formulated. The aspects encompassed by this framework included data quality, data analytics, IT infrastructure, processes, employee knowledge and skills, and management. Future research should refine and validate this framework and examine whether it leads to the successful implementation of DAC in organizations.
成熟的组织要进行数字化转型,首先必须进行数字化和数字化。数字化要求组织具备数据分析能力:将数据转化为有用见解的能力,从而创造或保持竞争优势。本研究的目的是制定一个实施数字化的实用框架。为此,我们采用了定性方法。在查阅文献资料的基础上,通过对正在实施数字化的组织进行半结构化访谈,确定了数据分析能力的相关方面。根据这些发现,制定了一个名为 "数据分析能力轮 "的初步实施框架。该框架涵盖的方面包括数据质量、数据分析、IT 基础设施、流程、员工知识和技能以及管理。未来的研究应完善和验证这一框架,并研究它是否能帮助各组织成功实施 DAC。
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引用次数: 0
Validation of Data Maturity Criteria for Small and Medium-Sized Enterprises 验证中小企业数据成熟度标准
Blaz Gasperlin
Data is a fundamental source for any business to operate and to develop. Inefficient data management can lead to lack or a flood of data and consequently non-optimal business decisions. This is particularly evident in small and medium-sized enterprises (SMEs), which often lag behind due to limited resources (financial, human, time, knowledge). To support SMEs in understanding how to manage and utilize data effectively we propose a data maturity assessment multiple-cirteria model. Important criteria were identified from the literature and have been validated through semi-structured interviews with seven Slovenian SMEs. The results suggest some new criteria to describe the data maturity, relevant to Slovenian SMEs.
数据是任何企业运营和发展的基本来源。数据管理效率低下会导致数据匮乏或泛滥,进而无法做出最佳的业务决策。这一点在中小型企业(SMEs)中尤为明显,这些企业往往由于资源(财力、人力、时间和知识)有限而落后。为了帮助中小企业了解如何有效地管理和利用数据,我们提出了一个数据成熟度评估多圈模型。我们从文献中确定了重要标准,并通过对斯洛文尼亚七家中小企业进行半结构化访谈进行了验证。结果提出了一些描述数据成熟度的新标准,这些标准与斯洛文尼亚中小型企业相关。
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引用次数: 0
A Quantitative Experiment: Inter-Team Retrospectives in Scaled Agile Programs 定量实验:扩展敏捷项目中的团队间回顾
Daniel Toegl, Tim Huygh, Steven de Haes
Despite the current popularity agile project management and scaling such frameworks, there is little academic research inquiring how to scale agile frameworks to be successful at the program level. Retrospectives, are understood to play an important role in attempts to successfully adjust scaled-up project frameworks. This research studies the particular impact of such meetings as a tool to scale a known success factor from agile projects and address current gaps highlighted in recent program management literature. To better understand the impact of retrospectives, a quantitative experiment, to inquire how program value is accomplished with inter-team retrospectives, is conducted. With the proposed research design, we intend to test if there is a measurable impact on program success and efficiency by introducing inter-team retrospectives based on current approaches from the literature. This will allow to better understand and further develop the retrospective meeting design on an inter-team level within scale agile programs.
尽管目前敏捷项目管理和扩展此类框架非常流行,但关于如何扩展敏捷框架使其在项目层面取得成功的学术研究却很少。据了解,回顾会议在成功调整扩展项目框架的尝试中发挥着重要作用。本研究将研究此类会议作为一种工具,对敏捷项目中已知的成功因素产生的特殊影响,并解决近期项目管理文献中强调的当前差距。为了更好地了解回顾会议的影响,我们进行了一项定量实验,以探究团队间回顾会议如何实现项目价值。通过拟议的研究设计,我们打算根据文献中的现有方法,测试引入团队间回顾是否会对项目的成功和效率产生可衡量的影响。这将有助于更好地理解和进一步发展规模敏捷项目中团队间回顾会议的设计。
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引用次数: 0
Comparative Analysis of Market Structures of p2p Energy Trading in a Local Energy System 地方能源系统中 p2p 能源交易市场结构的比较分析
Mengqiu Deng, Xiao Peng, Yang Zhao
Peer-to-peer (P2P) energy trading has been recognized as an important technology to increase the local self-consumption of photovoltaics in the local energy system. Different auction mechanisms and bidding strategies haven been investigated in previous studies. However, there has been no comparatively analysis on how different market structures influence the local energy system’s overall performance. This paper presents and compares two market structures, namely a centralized market and a decentralized market. Two pricing mechanisms in the centralized market and two bidding strategies in the decentralized market are developed. The results show that the centralized market leads to higher overall system self-consumption and profits. In the decentralized market, some electricity is directly sold to the grid due to unmatchable bids and asks. Bidding strategies based on the learning algorithm can achieve better performance compared to the random method.
点对点(P2P)能源交易已被公认为是提高本地能源系统中光伏发电自我消耗的一项重要技术。以往的研究对不同的拍卖机制和投标策略进行了调查。然而,对于不同的市场结构如何影响当地能源系统的整体性能,还没有进行过比较分析。本文介绍并比较了两种市场结构,即集中式市场和分散式市场。本文提出了集中式市场的两种定价机制和分散式市场的两种投标策略。结果表明,集中式市场能带来更高的整体系统自耗和利润。在分散市场中,由于出价和要价无法匹配,一些电力被直接出售给电网。与随机方法相比,基于学习算法的出价策略能取得更好的性能。
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引用次数: 0
期刊
36th Bled eConference – Digital Economy and Society: The Balancing Act for Digital Innovation in Times of Instability: June 25 – 28, 2023, Bled, Slovenia, Conference Proceedings
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