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Application of Rating Scale Method to Design and Construct an Employee Performance Assessment Application System in National Charity Institutions 评级量表法在国家慈善机构员工绩效评估应用系统设计与构建中的应用
Pub Date : 2024-01-22 DOI: 10.60083/jidt.v6i1.481
Siti Annisa, . Wahdiniawati1, Giatika Chrisnawati, Ni Luh, Sili Antari, I. K. Mustika
This research aims to find out how to design and build an employee performance assessment information system using the rating scale method. The data collection methods used were observation, interviews, and literature study. The research used the rating scale as the employee performance assessment method. The author used the Rapid Application Development (RAD) method in system development. The researcher designed an employee performance assessment information system using UML (Unified Modeling Language) tools at this stage. In this stage, the system is built using the PHP and MySQL programming languages for the database. The research results show that the developed performance appraisal system can provide significant benefits in monitoring employee performance more efficiently. Using this system makes the performance appraisal process easier, reduces file buildup, and increases the speed of the process from one week to only three days to complete the appraisal report. A data collection center also provides additional value by ensuring the security and orderliness of information.
本研究旨在了解如何使用评分表法设计和构建员工绩效评估信息系统。数据收集方法包括观察、访谈和文献研究。研究使用评分表作为员工绩效评估方法。作者在系统开发中使用了快速应用开发(RAD)方法。在此阶段,研究人员使用 UML(统一建模语言)工具设计了一个员工绩效评估信息系统。在此阶段,系统使用 PHP 和 MySQL 编程语言构建数据库。研究结果表明,所开发的绩效考核系统在更有效地监控员工绩效方面具有显著的优势。使用该系统可以简化绩效考核流程,减少文件堆积,并将完成考核报告的速度从一周提高到仅需三天。数据收集中心还能确保信息的安全和有序,从而提供额外的价值。
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引用次数: 0
Application of Forward Chaining and Rule-Based Reasoning Methods to Design an Expert System for Pregnant Women Disease Diagnosis in a Private Hospital 应用前向连锁和基于规则的推理方法设计私立医院孕妇疾病诊断专家系统
Pub Date : 2024-01-22 DOI: 10.60083/jidt.v6i1.480
Abdul Tahir, Donny Hendriyanto, Ana Faizah, Jamil Anshory, Rofiq Harun
This research aims to discover how to create and implement an expert system for prenatal disease diagnosis. To prepare this study, the author employed several data collection techniques, including observation, interviews, and a literature review. The system to be designed was developed using an object-oriented paradigm and a Rapid Application Development (RAD) technique. Multiple development stages are involved in creating RAD, including requirement planning, workshop design, and implementation. Based on the study findings, it was discovered that the PHP programming language, MySQL database management system, Apache web server, UML tool, and RAD system development methodology were used to create an expert system for identifying illnesses in expectant mothers. The forward chaining method is used for this expert system, where the first stages are to create an inference tree and set rules. This system likewise computes the consistency test using the Bayes theorem method. With an 80% accuracy rate, SISPADIBU can be used as a diagnostic tool for disorders related to pregnancy. SISPADIBU can use the user-entered symptoms to present the diagnosis results. According to the survey results, 80% of users said that SISPADIBU was highly user-friendly, that the layout display was simple to use, and that it was constructive in educating users about pregnancy disorders.
本研究旨在探索如何创建和实施产前疾病诊断专家系统。为准备这项研究,作者采用了多种数据收集技术,包括观察、访谈和文献综述。要设计的系统是采用面向对象范式和快速应用开发(RAD)技术开发的。创建 RAD 涉及多个开发阶段,包括需求规划、车间设计和实施。根据研究结果,我们发现 PHP 编程语言、MySQL 数据库管理系统、Apache 网络服务器、UML 工具和 RAD 系统开发方法被用于创建一个识别准妈妈疾病的专家系统。该专家系统采用前向连锁法,第一阶段是创建推理树和设定规则。该系统同样使用贝叶斯定理方法计算一致性检验。SISPADIBU 的准确率高达 80%,可用作与妊娠相关疾病的诊断工具。SISPADIBU 可以使用用户输入的症状来显示诊断结果。调查结果显示,80% 的用户认为 SISPADIBU 对用户非常友好,版面显示简单易用,对用户了解妊娠疾病具有建设性作用。
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引用次数: 0
Exploring Role of Technology Performance Expectancy, Application Effort Expectancy, Perceived Risk and Perceived Cost On Digital Behavioral Intention of GoFood Users 探索技术性能预期、应用努力预期、感知风险和感知成本对 GoFood 用户数字行为意向的影响
Pub Date : 2024-01-21 DOI: 10.60083/jidt.v6i1.477
H. Tannady, Cynthia Sari Dewi, Gilbert
In the current era of globalization, organizational culture cannot be separated from Human Resources, which is one of the main elements that occupies an important and strategic position in improving company quality. By using these Human Resources in the current era of globalization and increasingly sophisticated technology, it makes it easier for people to access any activity via technology. The online delivery service feature is useful for buying food that consumers want without having to waste time queuing and traveling. In fact, consumers often experience problems when ordering food via online delivery orders. However, providers of online delivery features are still able to convince consumers to stay and continue to use these features. In this research the author used a quantitative approach. The quantitative approach is the measurement of objective quantitative and statistical data through scientific calculations derived from samples of people or residents who are asked to answer a number of questions on a survey to determine the frequency and percentage of their responses. In this quantitative theory, research will be predetermined, analyzing statistical data and interpreting statistical data.The population in this study was 100 random online or remote application users of the GoFood application. The research method used is the explanatory survey research method. Data collection used is a questionnaire or self-administered questionnaire. The research results prove that using this online application can make it easier and create a culture among people to order online. Of course, the nature of new culture or traditions can influence people's behavior in carrying out transactions every day, especially in terms of food products that every Indonesian citizen needs every day.    
在当今全球化时代,组织文化离不开人力资源,人力资源是提高公司质量的重要战略要素之一。在全球化和科技日益发达的今天,利用这些人力资源,可以让人们更方便地通过技术手段参与任何活动。网上送货服务功能对于购买消费者想要的食品非常有用,无需浪费时间排队和奔波。事实上,消费者在通过网上外卖订单订购食品时经常会遇到问题。然而,在线外卖功能的提供者仍然能够说服消费者留下来继续使用这些功能。在这项研究中,作者采用了定量方法。定量方法是通过科学计算,对客观的定量和统计数据进行测量,这些数据来源于在调查中要求回答一些问题的人或居民样本,以确定他们回答的频率和百分比。在这种定量理论中,研究将预先确定、分析统计数据和解释统计数据。本研究的研究对象是 GoFood 应用程序的 100 名随机在线或远程应用程序用户。采用的研究方法是解释性调查研究法。数据收集使用的是问卷或自填问卷。研究结果证明,使用该在线应用程序可以使人们更容易在网上订餐,并在人们中间形成一种文化。当然,新文化或传统的性质会影响人们每天进行交易的行为,特别是在每个印尼公民每天都需要的食品方面。
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引用次数: 1
The Application of COBIT Framework to Evaluate Information System Governance in National Business Technology Transformation Companies 应用 COBIT 框架评估国内业务技术转型公司的信息系统治理情况
Pub Date : 2024-01-21 DOI: 10.60083/jidt.v6i1.479
Kraugusteeliana Kraugusteeliana, Suluh Sri Wahyuningsih, Intan Hesti Indriana, Dikky Suryadi, M. Munizu
The purpose of this study is to determine how to assess information technology governance by utilizing the COBIT 5 framework and the domains of APO01 (Manage the IT Management Framework), EDM04 (Ensure Resource Optimization), and APO04 (Manage Innovation). The COBIT 5 architecture is employed in this study. Both qualitative and quantitative research methodologies were used in this study. Through surveys, interviews, and observations, we gathered primary data. The secondary data came from various existing sources, including websites, literature reviews, and the findings of other investigations. This study's information technology governance data analysis approach complies with COBIT 5's Assessment Process Activities. According to the analysis, the current state's capability value in the EDM04 domain is 1.8. In the meantime, the capability value is 2.9 for the anticipated circumstance. The APO01 domain's recent state results in a capability value of 1.7. In the meantime, the capability value is 3.1 for the expected circumstance. In the APO04 domain, the current state has a capability value 1.6. Under ideal circumstances, the business receives a capacity value of 3. This implies that the business needs to fulfill the prerequisites for level 2 process capacity indicators, which are now unfulfilled. For instance, producing papers outlining the management of the innovation process and documents evaluating rejected innovative ideas.
本研究的目的是确定如何利用 COBIT 5 框架和 APO01(管理 IT 管理框架)、EDM04(确保资源优化)和 APO04(管理创新)领域来评估信息技术治理。本研究采用 COBIT 5 架构。本研究采用了定性和定量研究方法。通过调查、访谈和观察,我们收集了主要数据。二手数据来自各种现有来源,包括网站、文献综述和其他调查结果。本研究的信息技术治理数据分析方法符合 COBIT 5 的评估流程活动。分析结果显示,EDM04 领域的当前状态能力值为 1.8。同时,预期情况下的能力值为 2.9。APO01 领域的近期状态导致能力值为 1.7。同时,预期情况下的能力值为 3.1。在 APO04 域,当前状态的能力值为 1.6。在理想情况下,企业获得的能力值为 3。这意味着企业需要满足 2 级流程能力指标的先决条件,而这些先决条件目前尚未实现。例如,编制概述创新流程管理的文件和评估被拒绝的创新想法的文件。
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引用次数: 0
Optimasi Sistem Akuntansi Berbasis Web dengan Integrasi RESTful API: Studi Kasus pada PT Segara Catur Perkasa dalam Bidang Pemanduan dan Penundaan Kapal Menggunakan Metode Scrum 基于 RESTful API 集成的网络会计系统优化:PT Segara Catur Perkasa 使用 Scrum 方法在船舶引导和延迟领域的案例研究
Pub Date : 2024-01-17 DOI: 10.60083/jidt.v6i1.476
Deny Eko Septian, Ellbert Hutabri
Penelitian ini bertujuan untuk mengembangkan sistem akuntansi pada PT Segara Catur Perkasa. PT Segara Catur Perkasa merupakan sebuah Badan Usaha Pelabuhan yang bekerja dalam pemanduan dan penundaan kapal. Sistem akuntansi yang akan dibangun akan mengimplementasikan teknologi informasi, terutama menggunakan Representational State Transfer (RESTful) API. Saat ini, perusahaan masih mengandalkan proses pencatatan keuangan manual menggunakan spreadsheet lokal, yang memiliki keterbatasan dalam hal kolaborasi, keamanan, dan efisiensi prosedural. RestFul API diintegrasikan dalam pembangunan sistem akuntansi berbasis web dengan metode Agile Scrum untuk meningkatkan efisiensi, fleksibilitas, dan adaptabilitas sistem. Pada tahap pra-perancangan, identifikasi masalah dilakukan melalui observasi dan wawancara, menghasilkan pemahaman terhadap kesulitan dalam pencatatan keuangan yang melibatkan BP Batam. Penelitian melibatkan pembuatan user stories yang dituangkan dalam bentuk use case diagram dan Sprint Backlog dengan fokus pembangunan RESTful API pada Sprint 1, perancangan antarmuka pengguna pada Sprint 2 meliputi tahap pembuatan rancangan UI dan implementasi kode. Sprint 3, merupakan sprint terakhir dimana hasil API serta interface yang dihasilkan dari sprint 1 dan sprint 2 akan diintegerasikan. Metode penelitian menggunakan Agile Scrum yang dipilih karena fleksibilitas dan efisiensinya dalam beradaptasi terhadap perubahan. Setelah melalui tiga sprint pengembangan, aplikasi berhasil diselesaikan dalam waktu 63 hari, mencapai kecepatan kerja yang baik. Pengujian Black Box menunjukkan bahwa aplikasi dapat berfungsi sesuai dengan kebutuhan yang diharapkan, dan survei pengalaman pengguna menunjukkan kepuasan pengguna terhadap aplikasi yang dikembangkan. Dengan implementasi sistem akuntansi yang terintegrasi menggunakan RESTful API, PT Segara Catur Perkasa diharapkan dapat meningkatkan efisiensi pengelolaan keuangan perusahaan, mengurangi kerumitan prosedural, serta memberikan fleksibilitas dalam menghadapi kebutuhan bisnis yang berubah. Penelitian ini memberikan kontribusi pada pengembangan sistem akuntansi berbasis teknologi informasi dengan pendekatan metode Agile Scrum dan integrasi RESTful API.
本研究旨在为 PT Segara Catur Perkasa 公司开发一套会计系统。PT Segara Catur Perkasa 是一家港口企业实体,从事船舶引导和延迟工作。要建立的会计系统将采用信息技术,特别是使用表征状态传输(RESTful)API。目前,该公司仍依赖于使用本地电子表格的手工财务记录流程,这在协作、安全性和程序效率方面存在局限性。在采用敏捷 Scrum 方法开发基于网络的会计系统时,集成了 RestFul API,以提高系统的效率、灵活性和适应性。在设计前期,通过观察和访谈发现问题,从而了解 BP Batam 公司在财务记录方面存在的困难。研究包括以用例图和 Sprint Backlog 的形式创建用户故事,重点是在冲刺 1 中构建 RESTful API,在冲刺 2 中设计用户界面,包括创建用户界面设计和代码执行阶段。冲刺 3 是最后一个冲刺,在这个冲刺中,将整合冲刺 1 和冲刺 2 产生的 API 成果和界面。之所以选择敏捷 Scrum 作为研究方法,是因为它在适应变化方面具有灵活性和高效性。在经历了三个开发冲刺后,应用程序在 63 天内顺利完成,实现了良好的工作速度。黑盒测试表明,应用程序能够按照预期需求运行,用户体验调查显示,用户对开发的应用程序表示满意。随着使用 RESTful API 的集成会计系统的实施,PT Segara Catur Perkasa 公司有望提高公司财务管理效率,减少程序复杂性,并灵活应对不断变化的业务需求。本研究有助于利用敏捷 Scrum 方法和 RESTful API 集成开发基于信息技术的会计系统。
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引用次数: 0
Application of TOPSIS Method to Design a Decision Support System in Assessing Teachers Performance 应用 TOPSIS 方法设计评估教师绩效的决策支持系统
Pub Date : 2024-01-16 DOI: 10.60083/jidt.v6i1.474
Donny Dharmawan
The purpose of this project is to develop a decision support system for evaluating teacher performance based on the TOPSIS approach (a strategy that can be referred to by others based on its resemblance to an ideal solution). The investigator collected data through a variety of methods, including observations, literature reviews, online data searches, and interviewing. In the research, the author developed the system using the RAD (Rapid Application Development) paradigm. The approach is used by the author to compute teacher performance evaluations. Next, before running the code, manually simulate the TOPSIS calculations. The next step is coding, which is done using JavaScript and the PHP programming language. The web server is XAMPP, the database is MySQL, and the system creation framework is the Content Management System (CMS). The black box testing approach was employed by the author in this study. Compared to the prior duration of around one month, the black box testing approach has demonstrated the ability to complete calculations for teacher performance assessments in five minutes. Teachers with a final score above the average are considered to have good performance, while those with a score below the average indicate decreased or weak performance. Proves that from 100 teachers, there are 30 weakest teachers in the 1st criteria, 5 weakest teachers in the 13th criteria, 10 weakest teachers in the 7th criteria, 5 weakest teacher in the 10th criteria, 25 weakest teachers in the 4th criteria, and 10 weakest teachers in the 1st criteria. There are 45 weakest teachers in total, with 10 in the 11th criterion and 5 in the 12th criterion. That way, schools can follow up on each teacher's weak criteria appropriately so that they can improve teacher performance in the school.
本项目的目的是根据 TOPSIS 方法(一种基于与理想解决方案相似性的策略)开发一个用于评估教师绩效的决策支持系统。研究者通过各种方法收集数据,包括观察、文献综述、在线数据搜索和访谈。在研究中,作者使用 RAD(快速应用程序开发)范式开发了系统。作者使用这种方法计算教师的绩效评价。接下来,在运行代码之前,手动模拟 TOPSIS 计算。下一步是编码,使用 JavaScript 和 PHP 编程语言完成。网络服务器是 XAMPP,数据库是 MySQL,系统创建框架是内容管理系统(CMS)。作者在本研究中采用了黑盒测试方法。与以往约一个月的时间相比,黑盒测试方法已证明能够在五分钟内完成教师绩效评估的计算。最终得分高于平均分的教师被认为表现良好,而得分低于平均分的教师则表示表现下降或较弱。证明在 100 名教师中,第 1 项标准中最弱的教师有 30 人,第 13 项标准中最弱的教师有 5 人,第 7 项标准中最弱的教师有 10 人,第 10 项标准中最弱的教师有 5 人,第 4 项标准中最弱的教师有 25 人,第 1 项标准中最弱的教师有 10 人。共有 45 名最薄弱教师,其中第 11 项标准中有 10 名最薄弱教师,第 12 项标准中有 5 名最薄弱教师。这样,学校就可以适当跟进每位教师的薄弱标准,从而提高学校的教师绩效。
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引用次数: 0
Analysis of The Influence of Behavior Intention, Technology Effort Expectancy and Digitalization Performance Expectancy on Behavior To Use of QRIS Users in Small Medium Enterprises Sector 中小型企业 QRIS 用户的行为意向、技术努力期望和数字化绩效期望对其使用行为的影响分析
Pub Date : 2024-01-16 DOI: 10.60083/jidt.v6i1.472
Mohamad Afan Suyanto, Luh Komang Candra Dewi, Donny Dharmawan, Dadang Suhardi, Silvia Ekasari
The goal of this study is to see if performance and effort expectations influence behavior intention and, consequently, usage behavior. This study's target audience is QRIS users in micro, small, and medium-sized companies (MSMEs). We used 100 respondents as samples. Data was gathered using two methods: observation and interviews. To ensure that the data collected exhibited a strong association, we performed the validity test using the product moment correlation technique. Before beginning the path analysis test, the researcher used the provided framework to develop a structural equation. The interpretation results lead us to the following conclusions: The variable of performance expectancy has a direct effect on behavior intention. The variable effort expectancy has a direct effect on behavior intention. The variable's performance and effort expectations have a direct impact on behavior intention. The changing performance expectancy has a direct impact on user behavior. The variable effort expectancy has a direct impact on user behavior. The variable behavior intention has a direct impact on user behavior. The variables behavior intention, performance expectancy, and effort expectancy all have a direct impact on user behavior. The performance expectancy variable influences user behavior indirectly through behavior intention. The effort expectancy variable influences user behavior indirectly through behavior intention.    
本研究的目标是了解绩效和努力期望是否会影响行为意向,进而影响使用行为。本研究的目标受众是微型、小型和中型企业(MSMEs)中的 QRIS 用户。我们以 100 名受访者为样本。数据收集采用两种方法:观察和访谈。为确保收集到的数据具有很强的关联性,我们使用乘积矩相关技术进行了有效性检验。在开始路径分析测试之前,研究人员使用提供的框架建立了一个结构方程。解释结果使我们得出以下结论:绩效期望变量对行为意向有直接影响。努力期望变量对行为意向有直接影响。绩效期望和努力期望变量对行为意向有直接影响。不断变化的绩效预期对用户行为有直接影响。变量努力期望值对用户行为有直接影响。行为意向变量对用户行为有直接影响。行为意向、绩效预期和努力预期变量都对用户行为有直接影响。绩效预期变量通过行为意向间接影响用户行为。努力期望变量通过行为意向间接影响用户行为。
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引用次数: 0
Application of Technology Acceptance Model and Delone and McLean IS Success Model to Measure Information System Design for Academic Activities in Higher Education Institution 应用技术接受模型和 Delone 与 McLean 信息系统成功模型衡量高等院校学术活动的信息系统设计
Pub Date : 2024-01-15 DOI: 10.60083/jidt.v6i1.470
Suluh Sri Wahyuningsih, Chevy Herli Sumerli A, Novi Rahayu, Uli Wildan Nuryanto, Budi Ramadhani
The purpose of this study is to investigate the variables that may affect how well the academic information system performs. Quantitative approaches are employed in this study. The basic random sampling technique was used in this study to get samples from the community of academic information system users. There were 100 samples used in this investigation. The Technology Acceptance Model (TAM) and the Delone & Mclean model are used in this study. In this study, questionnaires were distributed as part of the data collection process. The SmartPLS was used in this study's inferential statistical analysis. According to the analysis results, introducing elements that have the biggest impact namely, perceived ease of use and service quality should be prioritized in order to improve helpdesk services in academic information systems. This involves establishing a report ticket function to resolve user complaints and offer updates on problem resolution, as well as optimizing academic information system for mobile displays to promote simple access to various academic information system -related demands. Perceived ease of use on perceived usefulness (path coefficient value: 0.79); service quality on perceived ease of use (path coefficient value: 0.79); user satisfaction on net benefits (path coefficient value: 0.74); and system quality on net benefits (path coefficient value: 0.03), are the variables that have the biggest influence in this research.  
本研究的目的是调查可能影响学术信息系统性能的变量。本研究采用了定量方法。本研究采用了基本随机抽样技术,从学术信息系统用户群体中抽取样本。本次调查共使用了 100 个样本。本研究采用了技术接受模型(TAM)和 Delone & Mclean 模型。本研究在数据收集过程中发放了调查问卷。本研究的推理统计分析使用了 SmartPLS。根据分析结果,为了改善学术信息系统中的服务台服务,应优先引入影响最大的要素,即感知易用性和服务质量。这包括建立报告单功能,以解决用户投诉并提供问题解决的最新情况,以及优化学术信息系统的移动显示功能,以促进对学术信息系统相关需求的简单访问。感知易用性对感知有用性的影响(路径系数值:0.79);服务质量对感知易用性的影响(路径系数值:0.79);用户满意度对净效益的影响(路径系数值:0.74);系统质量对净效益的影响(路径系数值:0.03),是本研究中影响最大的变量。
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引用次数: 1
Application of Rapid Application Development Method in Designing Knowledge Management System to Improve Employee Knowledge and Performance at Ministry of Agriculture 应用快速应用开发方法设计知识管理系统,提高农业部员工的知识水平和工作绩效
Pub Date : 2024-01-15 DOI: 10.60083/jidt.v6i1.468
Dyah Palupiningtyas, Aletta Dewi Maria, Tuwuh Adhistyo Wijoyo, Amara Prarasdya Alyka, Kaila Zefanya Putri Brawarso
This research aims to design and build a knowledge management system that can accommodate, manage, and disseminate knowledge to increase employee knowledge. In this research, data collection was obtained in three ways, including observation, interviews, a literature study, and a study of similar literature. The author uses the building block knowledge management method, unified modeling language (UML), to design a web-based system with a user interface that is quite easy to use. In this research, the author uses an object-oriented system development method, namely rapid application development (RAD), which uses unified modeling language tools to describe use case diagrams. Based on the research results, it was found that the KMS was built on a web basis using the RAD (rapid application development) approach and UML (unified modeling language) notation for system analysis design and PHP and MySQL for coding and databases. Before the existence of KMS, searching for documents could take 10 minutes, whereas after the KMS application, users only need five minutes to search for stored documents, resulting in a time efficiency of nine minutes. This system also helps employees communicate with each other anytime and anywhere by creating new discussion topics. Apart from fostering a culture of knowledge sharing, discussion forums in this system can be used as a place for employees to collaborate and find solutions.
本研究旨在设计和建立一个能够容纳、管理和传播知识的知识管理系统,以提高员工的知识水平。在本研究中,数据收集通过三种方式获得,包括观察、访谈、文献研究和同类文献研究。作者使用积木式知识管理方法,即统一建模语言(UML),设计了一个基于网络的系统,其用户界面非常容易使用。在这项研究中,作者使用了一种面向对象的系统开发方法,即快速应用开发(RAD),该方法使用统一建模语言工具来描述用例图。根据研究结果发现,KMS 是在网络基础上建立的,使用 RAD(快速应用开发)方法和 UML(统一建模语言)符号进行系统分析设计,使用 PHP 和 MySQL 进行编码和数据库。在没有 KMS 之前,搜索文件可能需要 10 分钟,而在 KMS 应用之后,用户只需要 5 分钟就可以搜索到存储的文件,时间效率达到了 9 分钟。该系统还通过创建新的讨论主题,帮助员工随时随地进行交流。除了促进知识共享文化外,该系统中的讨论区还可作为员工协作和寻找解决方案的场所。
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引用次数: 1
The Measurement Analysis of Online Service Quality Toward State Banking Customers Using Structural Equation Modeling 利用结构方程模型对面向国有银行客户的在线服务质量进行测量分析
Pub Date : 2024-01-15 DOI: 10.60083/jidt.v6i1.471
Frans Sudirjo, Luh Komang Candra Dewi, Wenny Desty Febrian, Indra Sani, Donny Dharmawan
The purpose of this study is to evaluate the level of customer care offered online so that users can keep using the e-banking system as they see fit. In order to gather data for e-banking system study, involved parties' questionnaire responses, interviews, and observations are used. Furthermore, it is necessary to perform a literature evaluation pertaining to this topic. Researchers both directly and indirectly distributed questionnaires as part of the data collection process. In the first stage, non-probability sampling is performed, and in the subsequent stage, purposive sampling is used based on predetermined criteria. 100 people made up the sample in this study. The Structural Equation Modeling (SEM) method was the data analysis technique used in this study. The study's findings demonstrated that users of the e-banking system were more likely to trust the caliber of the services offered. Customers can feel satisfied and assured when using the e-banking system because it provides what they need. Because the e-banking system's quality service has a relatively high value in relation to the probability value of its variable values, clients can feel confidence when transacting with it. The e-banking system is able to make clients feel content, hence it has a major influence on customer loyalty, even though the value is fairly tiny compared to the likelihood values for other variables.
本研究的目的是评估在线客户服务的水平,以便用户能够继续使用他们认为合适的电子银行系统。为了收集电子银行系统研究的数据,使用了相关各方的问卷答复、访谈和观察。此外,有必要对与该主题相关的文献进行评估。作为数据收集过程的一部分,研究人员直接和间接地分发了调查问卷。在第一阶段,进行了非概率抽样,在随后的阶段,根据预先确定的标准使用了目的性抽样。本研究的样本为 100 人。结构方程模型(SEM)方法是本研究使用的数据分析技术。研究结果表明,电子银行系统的用户更愿意相信所提供服务的质量。客户在使用电子银行系统时会感到满意和放心,因为该系统能提供他们所需的服务。由于电子银行系统的优质服务相对于其变量值的概率值较高,客户在使用该系统进行交易时会感到有信心。电子银行系统能够让客户感到满足,因此它对客户忠诚度有重大影响,尽管其值与其他变量的可能性值相比相当小。
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引用次数: 0
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Jurnal Informasi dan Teknologi
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