This study aims to ascertain perceived usefulness and service variables together with the degree of user satisfaction with the online travel agent application using the end-user computing satisfaction (EUCS) technique. Scholars employ a quantitative methodology. Questionnaires and literature reviews were the data collection techniques utilized to get the information required for this study. Respondents or clients who have downloaded or utilized the online travel agency application comprise the population used in this study. Purposive sampling is one of the sample techniques that the researcher utilized. One hundred individuals made up the sample. Microsoft Excel and the SmartPLS application version 3.3.9 are used for data processing. The measurement model, also known as the outer model, and the structural model, often known as the inner model, are the two models used in inferential data analysis using SmartPLS. According to the analysis's findings, user happiness is significantly impacted by and related to the content variable. User happiness is significantly impacted by and related to format variations. User satisfaction is significantly impacted by and related to the ease-of-use attribute. User happiness is influenced by and related to the perceived usefulness variable. User happiness is significantly impacted by and related to the service variable. In the meantime, user satisfaction is unaffected by the variables in this study that are rejected, specifically the accuracy variable, which is unrelated to user pleasure with the online travel agent application. User happiness is unaffected by the timing variable.
{"title":"Application of End User Computing Satisfaction Method to Analyze Customer Satisfaction in Using Mobile Application of National E-Commerce Travel Company","authors":"Rudy Max Damara Gugat, Imam Ozali, E. Saribanon","doi":"10.60083/jidt.v5i4.452","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.452","url":null,"abstract":"This study aims to ascertain perceived usefulness and service variables together with the degree of user satisfaction with the online travel agent application using the end-user computing satisfaction (EUCS) technique. Scholars employ a quantitative methodology. Questionnaires and literature reviews were the data collection techniques utilized to get the information required for this study. Respondents or clients who have downloaded or utilized the online travel agency application comprise the population used in this study. Purposive sampling is one of the sample techniques that the researcher utilized. One hundred individuals made up the sample. Microsoft Excel and the SmartPLS application version 3.3.9 are used for data processing. The measurement model, also known as the outer model, and the structural model, often known as the inner model, are the two models used in inferential data analysis using SmartPLS. According to the analysis's findings, user happiness is significantly impacted by and related to the content variable. User happiness is significantly impacted by and related to format variations. User satisfaction is significantly impacted by and related to the ease-of-use attribute. User happiness is influenced by and related to the perceived usefulness variable. User happiness is significantly impacted by and related to the service variable. In the meantime, user satisfaction is unaffected by the variables in this study that are rejected, specifically the accuracy variable, which is unrelated to user pleasure with the online travel agent application. User happiness is unaffected by the timing variable. ","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139389626","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to ascertain the impact of perceived benefits, ease of use, and trust on interest in utilizing sharia digital banking. The target audience for this study consists of potential users or clients who currently use or plan to use the sharia digital bank application, which is available in five Indonesian cities; the precise number of users is unknown. Probability sampling techniques were used for the sampling process. use basic random sampling to determine the sample. Thus, one hundred participants made up the sample. The findings of surveys filled out by resource persons and interviews provide this main data. Descriptive quantitative data analysis techniques are used in this study. Several more conclusions can be made in light of the data analysis and discussion findings, specifically the following: Perceived convenience has no direct impact on people's desire to use sharia digital banking. Perceived benefits have a direct bearing on people's willingness to use sharia digital banking. People's desire in using sharia digital banking is not directly influenced by trust. Perceived convenience, perceived rewards, and trust all have an impact on people's willingness to use sharia digital banks concurrently.
{"title":"The Influence of Perceived Value of Benefits, Perceived Ease of Technology Use and Customer Trust on Intention to Use Digital Banking Applications","authors":"Elizabeth","doi":"10.60083/jidt.v5i4.449","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.449","url":null,"abstract":"The purpose of this study is to ascertain the impact of perceived benefits, ease of use, and trust on interest in utilizing sharia digital banking. The target audience for this study consists of potential users or clients who currently use or plan to use the sharia digital bank application, which is available in five Indonesian cities; the precise number of users is unknown. Probability sampling techniques were used for the sampling process. use basic random sampling to determine the sample. Thus, one hundred participants made up the sample. The findings of surveys filled out by resource persons and interviews provide this main data. Descriptive quantitative data analysis techniques are used in this study. Several more conclusions can be made in light of the data analysis and discussion findings, specifically the following: Perceived convenience has no direct impact on people's desire to use sharia digital banking. Perceived benefits have a direct bearing on people's willingness to use sharia digital banking. People's desire in using sharia digital banking is not directly influenced by trust. Perceived convenience, perceived rewards, and trust all have an impact on people's willingness to use sharia digital banks concurrently. ","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139392949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to find out how to design a decision support system for evaluating employee performance as a promotion. Data collection in this research used observation, interviews, and a literature study. The population in this study were employees. Rapid Application Development (RAD) is the system development method that the author used to create this application. The tools that the author uses in system design are UML (Unified Model Language) diagrams to show the process and data flow to be designed; Adobe Dreamweaver CS6 is used to design applications; Wamp Server is used as a webserver; and Diaportable is used to illustrate UML diagrams. Based on the results of the discussion, the following were obtained: The decision support system with MPE analysis (Exponential Comparison Method) aims to find employees who are worthy of promotion. The assessment system consists of seven, including education, work performance, discipline, communicativeness, cooperation, reasoning, encouragement of achievement, and responsibility for self-assessment, which are carried out by HRD staff and supervisors, while the HRD manager is only responsible for the decision-making process. The results of this research are in the form of graphs and accumulated MPE assessments, which show the ranking order of each candidate employee.
{"title":"Application of Exponential Comparison Method in Designing Decision Support Systems For Performance and Promotions Assessment in Banking Industry","authors":"Ansir Launtu, Betty Rahayu, Donny Dharmawan, Fahrizal, Ngurah Pandji Mertua, Agung Durya, Stiem Bongaya Makassar","doi":"10.60083/jidt.v5i4.446","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.446","url":null,"abstract":"This research aims to find out how to design a decision support system for evaluating employee performance as a promotion. Data collection in this research used observation, interviews, and a literature study. The population in this study were employees. Rapid Application Development (RAD) is the system development method that the author used to create this application. The tools that the author uses in system design are UML (Unified Model Language) diagrams to show the process and data flow to be designed; Adobe Dreamweaver CS6 is used to design applications; Wamp Server is used as a webserver; and Diaportable is used to illustrate UML diagrams. Based on the results of the discussion, the following were obtained: The decision support system with MPE analysis (Exponential Comparison Method) aims to find employees who are worthy of promotion. The assessment system consists of seven, including education, work performance, discipline, communicativeness, cooperation, reasoning, encouragement of achievement, and responsibility for self-assessment, which are carried out by HRD staff and supervisors, while the HRD manager is only responsible for the decision-making process. The results of this research are in the form of graphs and accumulated MPE assessments, which show the ranking order of each candidate employee.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139138647","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to find out how to build an expert system for diagnosing work stress in employees using the certainty factor method. The data obtained was obtained in the following ways: Literature study, interviews, and questionnaires The population in this research is all employees. The sample for this research was 100 employees. The system development method used consists of requirements plan, system design, and implementation. Based on the research results, it was found that the expert system for diagnosing employee work stress uses the certainty factor method, which is easy for users to understand in presenting questions and results by employees, and the system can process data on symptoms, causes, and solutions because employees only select symptoms and do not enter them. symptom values that make users less understanding. This expert system has consistent answers. If you try to select the same symptoms, the results will be the same and in accordance with the expert's results.
{"title":"Application of Web-Based Certainty Factor Method To Developo An Employee Job Stress Diagnosis System To Improve Employee Performance","authors":"Ris Akril Nurimansjah","doi":"10.60083/jidt.v5i4.447","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.447","url":null,"abstract":"This research aims to find out how to build an expert system for diagnosing work stress in employees using the certainty factor method. The data obtained was obtained in the following ways: Literature study, interviews, and questionnaires The population in this research is all employees. The sample for this research was 100 employees. The system development method used consists of requirements plan, system design, and implementation. Based on the research results, it was found that the expert system for diagnosing employee work stress uses the certainty factor method, which is easy for users to understand in presenting questions and results by employees, and the system can process data on symptoms, causes, and solutions because employees only select symptoms and do not enter them. symptom values that make users less understanding. This expert system has consistent answers. If you try to select the same symptoms, the results will be the same and in accordance with the expert's results.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139138855","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to learn how to create a decision support system that can help with the process of deciding whether to hire contract workers on a permanent basis. The following methods of gathering data were employed in this study: literature review, interviews, and observation. The system development approach that the author employed to create this program was called rapid application development, or RAD. The decision support system that has been developed for contract employees to become permanent employees can assist and make it easier to see and read the results of contract employee assessments, according to the research results. This is because the system is quantitative and can generate reports that show the total numerical value of each criterion and sub-criteria for candidates for permanent employment. The system that has been developed has the ability to generate a report on contract employee assessments that presents contract employees in order of recommendation. The evaluation procedure and computation results can be accelerated with the use of a decision support system for contract employees who wish to become permanent employees. This way, the choice of whether to graduate or become a permanent employee can be made in less than seven days.
{"title":"Application of Bayes Method To Design A Decision Support System Fof Determining The Status Of Permanent Employees In A Soft Beverage Company","authors":"Nurhasanah Nurhasanah, Firdaus Yuni Dharta, Efin Shu, Chaerunnisa Rumianti, M. Munizu","doi":"10.60083/jidt.v5i4.448","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.448","url":null,"abstract":"The purpose of this study is to learn how to create a decision support system that can help with the process of deciding whether to hire contract workers on a permanent basis. The following methods of gathering data were employed in this study: literature review, interviews, and observation. The system development approach that the author employed to create this program was called rapid application development, or RAD. The decision support system that has been developed for contract employees to become permanent employees can assist and make it easier to see and read the results of contract employee assessments, according to the research results. This is because the system is quantitative and can generate reports that show the total numerical value of each criterion and sub-criteria for candidates for permanent employment. The system that has been developed has the ability to generate a report on contract employee assessments that presents contract employees in order of recommendation. The evaluation procedure and computation results can be accelerated with the use of a decision support system for contract employees who wish to become permanent employees. This way, the choice of whether to graduate or become a permanent employee can be made in less than seven days.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139137740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Dwi Utari Iswavigra, Lova Endriani Zen, Liya Yuni Astutik, Yulaikha Mar’atullatifah, Yunita Rahmasari
Dalam konteks pandemi Covid-19, dampaknya tidak hanya terbatas pada aspek kesehatan, tetapi juga melibatkan berbagai bidang kehidupan, termasuk kecenderungan masyarakat untuk mencari solusi pencegahan melalui konsumsi vitamin. Namun, penting untuk memahami bahwa menjaga keseimbangan gizi dalam makanan juga memainkan peran kunci dalam memperkuat imunitas tubuh. Gizi yang cukup dan seimbang mencakup aspek-aspek seperti karbohidrat, protein, lemak, vitamin, dan mineral, dan diperlukan untuk memenuhi kebutuhan tubuh manusia. Kesehatan dan gaya hidup sehat menjadi fokus utama, dan penelitian menunjukkan bahwa pola makan seimbang dan aktivitas fisik dapat mengurangi risiko terkena penyakit. Namun, dalam menjaga pola makan yang sehat, penting juga untuk memiliki akses yang mudah dan terorganisir terhadap resep makanan bergizi. Di era teknologi saat ini, penyimpanan resep secara digital melalui e-catalog dapat menjadi solusi efektif. Beberapa penelitian terdahulu telah mengkaji penggunaan e-catalog dalam berbagai konteks, namun masih terbatas dalam mencakup aspek gizi makanan. Penelitian ini bertujuan untuk mengisi celah tersebut dengan fokus pada pembuatan e-catalog "FunHealthy" yang menekankan pada resep makanan bergizi. E-catalog ini dirancang untuk menyediakan akses yang mudah dan terstruktur terhadap resep makanan yang mempromosikan gaya hidup sehat. Dengan memanfaatkan teknologi e-catalog, diharapkan dapat memberikan kontribusi dalam meningkatkan kesadaran akan pentingnya gizi dalam menjaga kesehatan dan merangsang minat masyarakat untuk mengadopsi gaya hidup sehat.
{"title":"Rancang Bangun Aplikasi Healty Lifestyle Melalui Sistem E-Catalog Makanan Bernutrisi","authors":"Dwi Utari Iswavigra, Lova Endriani Zen, Liya Yuni Astutik, Yulaikha Mar’atullatifah, Yunita Rahmasari","doi":"10.60083/jidt.v5i4.445","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.445","url":null,"abstract":"Dalam konteks pandemi Covid-19, dampaknya tidak hanya terbatas pada aspek kesehatan, tetapi juga melibatkan berbagai bidang kehidupan, termasuk kecenderungan masyarakat untuk mencari solusi pencegahan melalui konsumsi vitamin. Namun, penting untuk memahami bahwa menjaga keseimbangan gizi dalam makanan juga memainkan peran kunci dalam memperkuat imunitas tubuh. Gizi yang cukup dan seimbang mencakup aspek-aspek seperti karbohidrat, protein, lemak, vitamin, dan mineral, dan diperlukan untuk memenuhi kebutuhan tubuh manusia. Kesehatan dan gaya hidup sehat menjadi fokus utama, dan penelitian menunjukkan bahwa pola makan seimbang dan aktivitas fisik dapat mengurangi risiko terkena penyakit. Namun, dalam menjaga pola makan yang sehat, penting juga untuk memiliki akses yang mudah dan terorganisir terhadap resep makanan bergizi. Di era teknologi saat ini, penyimpanan resep secara digital melalui e-catalog dapat menjadi solusi efektif. Beberapa penelitian terdahulu telah mengkaji penggunaan e-catalog dalam berbagai konteks, namun masih terbatas dalam mencakup aspek gizi makanan. Penelitian ini bertujuan untuk mengisi celah tersebut dengan fokus pada pembuatan e-catalog \"FunHealthy\" yang menekankan pada resep makanan bergizi. E-catalog ini dirancang untuk menyediakan akses yang mudah dan terstruktur terhadap resep makanan yang mempromosikan gaya hidup sehat. Dengan memanfaatkan teknologi e-catalog, diharapkan dapat memberikan kontribusi dalam meningkatkan kesadaran akan pentingnya gizi dalam menjaga kesehatan dan merangsang minat masyarakat untuk mengadopsi gaya hidup sehat.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139145029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Informasi, Dan Teknologi, . Hasanun1, Dahlan Abdullah, M. Daud
E-learning telah menjadi salah satu metode belajar yang telah banyak diterapkan di seluruh dunia di era digital sekarang ini, Politeknik Negeri Lhokseumawe merupakan salah satu kampus vokasi di indonesia juga telah menerapkan pembelajaran melalui E-learning. Namun masih ada kendala yang ditemui, salah satunya adalah kurangnya pemahaman materi yang disampaikan oleh dosen melalui E-learning. Oleh karena itu pentingnya pengembangan E-learning dengan menambahkan fitur implementasi Model VARK. pengembangan diharapkan membantu mahasiswa dalam belajar. Pengembangan dilakukan dengan metode R&D dengan prosedur ADDIE, prosedur ADDIE terdiri dari analysis, design, develop, impelementation dan evaluation untuk membangun sistem. setelah dilakukannya pengembangan sistem, sistem akan diuji validitasnya oleh ahli untuk memastikan sistem layak untuk dipakai. Apabila hasil menunjukkan valid Selanjutnya akan dilakukan uji praktikalitas untuk melihat pengaruh model VARK pada sistem E-learning yang telah dikembangkan. Setelah validasi dilakukan pada ahli dengan rumus aiken V, hasil validasi ahli yang didapat adalah 0,78 yang dikategorikan sistem layak untuk digunakan. Hasil penelitian menunjukkan bahwa hasil uji praktikalitas mahasiswa mencapai 78,91% dengan kategori efektif. Dan hasil dari dosen mencapai 91,07% dengan kategori sangat efektif. Hal ini menunjukkan bahwa E-learning dengan model VARK mampu memberikan dampak positif pada proses pembelajaran bagi mahasiswa.
在当今的数字化时代，电子学习已成为全世界广泛应用的学习方法之一，Politeknik Negeri Lhokseumawe 是印度尼西亚的职业校园之一，也已实施了电子学习。但是，仍然遇到了一些障碍，其中之一就是对讲师通过电子学习提供的材料缺乏理解。因此，通过增加实施 VARK 模式的功能来开发电子学习的重要性不言而喻。开发是通过 ADDIE 程序的研发方法进行的，ADDIE 程序包括分析、设计、开发、实施和评估，以建立系统。如果结果显示有效，则将进行实用性测试，以了解 VARK 模型对已开发的电子学习系统的影响。用艾肯 V 公式对专家进行验证后，得到的专家验证结果为 0.78，被归类为适合使用的系统。结果显示，学生实用性测试结果达到 78.91%，属于有效类别。讲师的测试结果为 91.07%，属于非常有效类别。这表明，采用 VARK 模式的电子学习能够对学生的学习过程产生积极影响。
{"title":"Pengembangan Sistem E-Learning Politeknik Negeri Lhokseumawe dengan Model Vark","authors":"J. Informasi, Dan Teknologi, . Hasanun1, Dahlan Abdullah, M. Daud","doi":"10.60083/jidt.v5i4.380","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.380","url":null,"abstract":"E-learning telah menjadi salah satu metode belajar yang telah banyak diterapkan di seluruh dunia di era digital sekarang ini, Politeknik Negeri Lhokseumawe merupakan salah satu kampus vokasi di indonesia juga telah menerapkan pembelajaran melalui E-learning. Namun masih ada kendala yang ditemui, salah satunya adalah kurangnya pemahaman materi yang disampaikan oleh dosen melalui E-learning. Oleh karena itu pentingnya pengembangan E-learning dengan menambahkan fitur implementasi Model VARK. pengembangan diharapkan membantu mahasiswa dalam belajar. Pengembangan dilakukan dengan metode R&D dengan prosedur ADDIE, prosedur ADDIE terdiri dari analysis, design, develop, impelementation dan evaluation untuk membangun sistem. setelah dilakukannya pengembangan sistem, sistem akan diuji validitasnya oleh ahli untuk memastikan sistem layak untuk dipakai. Apabila hasil menunjukkan valid Selanjutnya akan dilakukan uji praktikalitas untuk melihat pengaruh model VARK pada sistem E-learning yang telah dikembangkan. Setelah validasi dilakukan pada ahli dengan rumus aiken V, hasil validasi ahli yang didapat adalah 0,78 yang dikategorikan sistem layak untuk digunakan. Hasil penelitian menunjukkan bahwa hasil uji praktikalitas mahasiswa mencapai 78,91% dengan kategori efektif. Dan hasil dari dosen mencapai 91,07% dengan kategori sangat efektif. Hal ini menunjukkan bahwa E-learning dengan model VARK mampu memberikan dampak positif pada proses pembelajaran bagi mahasiswa.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139159899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ribka Sari Butar Butar, Donny Dharmawan, U. Kalsum, M. Munizu, Ngurah Pandji Mertha Agung Durya
The purpose of this study is to determine how to use the user experience questionnaire (UEQ) to assess the digital wallet user experience. This research employs a quantitative methodology. In order to collect data for this study, surveys, observation, and literature reviews were used. All of the participants in this study are users of digital wallets. In this study, 100 samples were drawn using simple random sampling as the sampling technique. The two types of data analysis were statistical analysis and demographic analysis. The author examined demographic information first. Second, the author used the UEQ Data Analysis Tool to perform statistical analysis. Testing for validity and reliability was done at this point. The discussion's outcomes allow for the following deductions to be made: This study was successful in assessing how digital wallets performed across the board on the user experience questionnaire (UEQ). Based on evaluation findings using UEQ, this research was successful in offering suggestions for enhancing the user experience in digital wallets. The attractiveness and novelty parts of the user experience are the areas that are advised to be improved upon, since they continue to receive below-average benchmark scores.
{"title":"Application of User Experience Questionnaire Method to Evaluate Customer Experience When Conducting Transactions with Digital Wallets","authors":"Ribka Sari Butar Butar, Donny Dharmawan, U. Kalsum, M. Munizu, Ngurah Pandji Mertha Agung Durya","doi":"10.60083/jidt.v5i4.441","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.441","url":null,"abstract":"The purpose of this study is to determine how to use the user experience questionnaire (UEQ) to assess the digital wallet user experience. This research employs a quantitative methodology. In order to collect data for this study, surveys, observation, and literature reviews were used. All of the participants in this study are users of digital wallets. In this study, 100 samples were drawn using simple random sampling as the sampling technique. The two types of data analysis were statistical analysis and demographic analysis. The author examined demographic information first. Second, the author used the UEQ Data Analysis Tool to perform statistical analysis. Testing for validity and reliability was done at this point. The discussion's outcomes allow for the following deductions to be made: This study was successful in assessing how digital wallets performed across the board on the user experience questionnaire (UEQ). Based on evaluation findings using UEQ, this research was successful in offering suggestions for enhancing the user experience in digital wallets. The attractiveness and novelty parts of the user experience are the areas that are advised to be improved upon, since they continue to receive below-average benchmark scores.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139162986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan logistik terhadap kepuasan dan loyalitas pelanggan, juga evaluasi untuk meningkatkan kualitas pelayanan di bidang jasa logistik. Dalam penelitian ini jumlah sampel sebanyak 100 responden. Pengumpulan data dilakukan dengan wawancara, dan kuisioner. Pengolahan data, dilakukan dengan uji validitas dan realialitas dikatakan valid jika r-hitung > r-tabel. Kemudian dilakukan uji reliabilitas data kuesioner menggunakan Cronbach's Alpha. Dari hasil pengolahan data, maka dapat ditarik kesimpulan, bahwa: Logistic Service Quality berpengaruh signifikan terhadap kepuasan pelanggan hal ini dapat dibuktikan dengan nilai p-value dari kepuasan pelanggan yaitu sebesar 0,000 lebih kecil dari nilai 0,05, selain itu Logistic Service Quality juga memiliki pengaruh yang signifikan terhadap loyalitas pelanggan hal ini dapat dibuktikan dengan nilai p-value dari loyalias pelanggan yaitu sebesar 0,0001 lebih kecil dari nilai 0,05 . Berdasarkan urutan prioritas dengan melihat nilai loading factor terbesar yang didapatkan dari Structural Equation Modeling. Jenis layanan yang dapat diperbaiki dan disarankan peneliti kepada perusahaan untuk meningkatkan kinerjanya yaitu: Indikator OP4 “saya dapat melakukan transaksi pebayaran menggunakan uang tunai, kartu debit, atau melalui aplikasi seperti (Pospay,OVO,Go-pay, dll)”. Indikator OP3 “selain dikantor pos saya dapat melakukan pengiriman paket dirumah dengan menggunakan media telepon, aplikasi, dan website”. Indikator OP1 “prosedur pemesanan layanan pengiriman paket sangat mudah”. Indikator OC1 “kondisi kiriman paket tidak terjadi kerusakan”. Indikator T1 “pengiriman paket tepat waktu”.
{"title":"Model Logistic Service Quality Terhadap Kepuasan Pelanggan Dan Loyalitas Pelanggan Dengan Menggunakan Metode Stuctural Equation Modelling Pada Kantor POS Kotabumi","authors":"Nurlaela Kumala Dewi, Afferdhy Ariffien, Egana Dwi Sparingga","doi":"10.60083/jidt.v5i4.440","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.440","url":null,"abstract":"Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan logistik terhadap kepuasan dan loyalitas pelanggan, juga evaluasi untuk meningkatkan kualitas pelayanan di bidang jasa logistik. Dalam penelitian ini jumlah sampel sebanyak 100 responden. Pengumpulan data dilakukan dengan wawancara, dan kuisioner. Pengolahan data, dilakukan dengan uji validitas dan realialitas dikatakan valid jika r-hitung > r-tabel. Kemudian dilakukan uji reliabilitas data kuesioner menggunakan Cronbach's Alpha. Dari hasil pengolahan data, maka dapat ditarik kesimpulan, bahwa: Logistic Service Quality berpengaruh signifikan terhadap kepuasan pelanggan hal ini dapat dibuktikan dengan nilai p-value dari kepuasan pelanggan yaitu sebesar 0,000 lebih kecil dari nilai 0,05, selain itu Logistic Service Quality juga memiliki pengaruh yang signifikan terhadap loyalitas pelanggan hal ini dapat dibuktikan dengan nilai p-value dari loyalias pelanggan yaitu sebesar 0,0001 lebih kecil dari nilai 0,05 . Berdasarkan urutan prioritas dengan melihat nilai loading factor terbesar yang didapatkan dari Structural Equation Modeling. Jenis layanan yang dapat diperbaiki dan disarankan peneliti kepada perusahaan untuk meningkatkan kinerjanya yaitu: Indikator OP4 “saya dapat melakukan transaksi pebayaran menggunakan uang tunai, kartu debit, atau melalui aplikasi seperti (Pospay,OVO,Go-pay, dll)”. Indikator OP3 “selain dikantor pos saya dapat melakukan pengiriman paket dirumah dengan menggunakan media telepon, aplikasi, dan website”. Indikator OP1 “prosedur pemesanan layanan pengiriman paket sangat mudah”. Indikator OC1 “kondisi kiriman paket tidak terjadi kerusakan”. Indikator T1 “pengiriman paket tepat waktu”.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139164905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to examine how consumers' purchase intentions are affected by price discounts by examining how they are regarded to be beneficial, valuable, and high-quality. This study used a conclusive research design and a descriptive research type, and it was quantitative in nature. This study employs a single cross-sectional design so each sample will be sampled just once. The target population for this study was everyone who had done retail shopping. There were 100 samples used in this investigation. Online questionnaires were distributed by researchers in order to gather data. Researchers processed pre-test data using SPSS and factor analysis. Research leads one to the following conclusions on the study's findings: Discounts on prices positively impact the perceived savings. Discounts in price have a detrimental effect on the perceived quality. Price reductions positively impact other price reductions. Discounts in price positively impact the perceived savings. Discounts in price positively impact the perception of quality. Perceived value is positively influenced by the price reduction effect. In terms of perceived savings, perceived quality, and perceived value, the price discount influences the mediator and positively effects price discounts. Perceived value is positively impacted by perceived savings. Perceived value is positively impacted by perceived quality. Purchase intentions are positively impacted by perceived value.
{"title":"Analysis of The Effect of Price Discount On Technology Perceived Quality, Technology Perceived Value and Perceived Savings on Intention To Use Digital Payment Application Gopay","authors":"Ribka Sari Butar Butar, Donny Dharmawan, Deni Amelia, Musdirwan, Uli Wildan Nuryanto","doi":"10.60083/jidt.v5i4.438","DOIUrl":"https://doi.org/10.60083/jidt.v5i4.438","url":null,"abstract":"The purpose of this study is to examine how consumers' purchase intentions are affected by price discounts by examining how they are regarded to be beneficial, valuable, and high-quality. This study used a conclusive research design and a descriptive research type, and it was quantitative in nature. This study employs a single cross-sectional design so each sample will be sampled just once. The target population for this study was everyone who had done retail shopping. There were 100 samples used in this investigation. Online questionnaires were distributed by researchers in order to gather data. Researchers processed pre-test data using SPSS and factor analysis. Research leads one to the following conclusions on the study's findings: Discounts on prices positively impact the perceived savings. Discounts in price have a detrimental effect on the perceived quality. Price reductions positively impact other price reductions. Discounts in price positively impact the perceived savings. Discounts in price positively impact the perception of quality. Perceived value is positively influenced by the price reduction effect. In terms of perceived savings, perceived quality, and perceived value, the price discount influences the mediator and positively effects price discounts. Perceived value is positively impacted by perceived savings. Perceived value is positively impacted by perceived quality. Purchase intentions are positively impacted by perceived value.","PeriodicalId":507682,"journal":{"name":"Jurnal Informasi dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139172750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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