ACM Transactions on Computer-Human Interaction最新文献

PDF documents are usually not born-accessible, and so document authors need to put in additional work (remediation) to make them accessible for people with disabilities. Unfortunately, this step is often overlooked and hard to execute, resulting in a large number of inaccessible PDF documents on the internet. Previously, there have been research efforts to investigate potential solutions for remediating PDF documents for accessibility. However, most of the existing research focuses on accessibility of long or scientific PDF documents meant for passive reading. PDF documents come in different types, and this research project focuses on a distinct type of PDF document-forms-where the user is required to interact with the PDF document and enter data. Through our research work we identified that the PDF form remediation process is non-intuitive, repetitive, and overwhelming due to the high-information density of PDF forms, and existing research and tools do not yet address the challenges. Our research work culminated in the creation of a tool - FormA11y - that addresses these challenges by making the repetitive and painstaking process of form remediation easier. To evaluate the effectiveness and efficiency of FormA11y against the industry standard tool - Adobe Acrobat - for PDF form remediation, we performed a within-subject user study with 20 participants. With FormA11y, users remediated forms 2.8 times faster while creating more accurately accessible PDF forms.

Participatory budgeting is a democratic innovation increasingly supported by digital platforms. Like any technology, participatory budgeting platforms are not value-free or politically neutral; their design, configuration, and deployment display assumptions and configure participant behaviour. To understand what kinds of configurations occur and what kinds of democratic values they hold, we studied 31 digital participatory budgeting cases in Spain, France, and Finland. These cases were all supported by the same technical platform, Decidim, allowing us to focus on the variations in their configurations. We examined the data from these cases and identified 25 different technical configurations and 15 participatory budgeting configurations. The configurations observed in our cases exhibit individual and community-centred assumptions about expected state-society interactions, as well as open vs managerial approaches to participatory budgeting. Based on these findings, we highlight a dilemma for civic technology designers: to what degree should platforms be open to configuration and customisation, and which political values should be enforced by platform design?

Human-AI interaction in text production increases complexity in authorship. In two empirical studies (n1 = 30 & n2 = 96), we investigate authorship and ownership in human-AI collaboration for personalized language generation. We show an AI Ghostwriter Effect: Users do not consider themselves the owners and authors of AI-generated text but refrain from publicly declaring AI authorship. Personalization of AI-generated texts did not impact the AI Ghostwriter Effect, and higher levels of participants’ influence on texts increased their sense of ownership. Participants were more likely to attribute ownership to supposedly human ghostwriters than AI ghostwriters, resulting in a higher ownership-authorship discrepancy for human ghostwriters. Rationalizations for authorship in AI ghostwriters and human ghostwriters were similar. We discuss how our findings relate to psychological ownership and human-AI interaction to lay the foundations for adapting authorship frameworks and user interfaces in AI in text-generation tasks.

Visual online communities can present accessibility challenges to older adults or people with vision and motor disabilities. Motivated by this challenge, accessibility and HCI researchers have called for voice-based communities to support aging and disability. This paper extends prior work on voice community design and short-term use by providing empirical data on how people interact with voice communities over time and intentional instances of non-use. We conducted a one-year study with 43 blind and low vision older adults, of whom 21 used a voice-based community. We use vignettes to unpack five different voice community member roles - the obligatory poster, routine poster, cross-platform lurker, busy socialite, and visual expertise seeker - and discuss community interactions over time. Findings show how participation varied based on engagement in other communities and ways that participants sought interaction. We discuss (1) how to design voice communities for member roles and (2) the implications of synchronous and asynchronous voice community interaction in voice-only communities.

Virtual environments (VEs) afford similar interactions to those in physical environments: individuals can navigate and manipulate objects. Yet, a prerequisite for these interactions is being able to view the environment. Despite the existence of numerous scene-viewing techniques (i.e., interaction techniques that facilitate the visual perception of virtual scenes), there is no guidance to help designers choose which techniques to implement. We propose a scene taxonomy based on the visual structure and task within a VE by drawing on literature from cognitive psychology and computer vision, as well as virtual reality (VR) applications. We demonstrate how the taxonomy can be used by applying it to an accessibility problem, namely limited head mobility. We used the taxonomy to classify existing scene-viewing techniques and generate three new techniques that do not require head movement. In our evaluation of the techniques with 16 participants, we discovered that participants identified trade-offs in design considerations such as accessibility, realism, and spatial awareness, that would influence whether they would use the new techniques. Our results demonstrate the potential of the scene taxonomy to help designers reason about the relationships between VR interactions, tasks, and environments.

Digital mental health interventions (DMHIs) have potential to provide effective and accessible care to entire populations, but low client uptake and engagement are significant problems. Few prior studies explore the lived experiences of non-engagers, because reaching this population is inherently difficult. We present an observational inquiry into the barriers to sign-up and early use of a DMHI, along with reasons for initial interest in the DMHI. We collected 205 online questionnaire responses and 20 interviews from self-referring participants across four healthcare ecosystems in the UK and US. Questionnaire results revealed that uncertainty about DMHI usefulness and usability were the main barriers to uptake, whereas forgetting about it, not finding time for it and not finding it useful were the main barriers to early engagement. Participants reported multiple reasons for considering the DMHI, reflecting the contextual, subjective nature of mental health. Our thematic analysis generated themes around 1) the need for human connection, 2) the impact of self-stigma on help-seeking, 3) the lack of knowledge around DMHIs and psychological therapy, 4) the desire for personally relevant care, and 5) the fluctuating, perennial nature of mental health. We discuss implications for DMHI design, implementation and future research, as well as transdisciplinary opportunities.

Acoustic noise control or cancellation (ANC) is a commonplace component of modern audio headphones. ANC aims to actively mitigate disturbing environmental noise for a quieter and improved listening experience. ANC is digitally controlling frequency and amplitude characteristics of sound. Much less explored is visual noise and active visual noise control, which we address here. We first explore visual noise and scenarios in which visual noise arises based on findings from four workshops we conducted. We then introduce the concept of visual noise cancellation (VNC) and how it can be used to reduce identified effects of visual noise. In addition, we developed head-worn demonstration prototypes to practically explore the concept of active VNC with selected scenarios in a user study. Finally, we discuss the application of VNC, including vision augmentations that moderate the user’s view of the environment to address perceptual needs and to provide augmented reality content.

Misinformation poses a threat to democracy and to people’s health. Reliability criteria for news websites can help people identify misinformation. But despite their importance, there has been no empirically substantiated list of criteria for distinguishing reliable from unreliable news websites. We identify reliability criteria, describe how they are applied in practice, and compare them to prior work. Based on our analysis, we distinguish between manipulable and less manipulable criteria and compare politically diverse laypeople as end users and journalists as expert users. We discuss 11 widely recognized criteria, including the following 6 criteria that are difficult to manipulate: content, political alignment, authors, professional standards, what sources are used, and a website’s reputation. Finally, we describe how technology may be able to support people in applying these criteria in practice to assess the reliability of websites.

Research suggests that the temporal flexibility advertised to crowdworkers by crowdsourcing platforms is limited by both client-imposed constraints (e.g., strict completion times) and crowdworkers’ tooling practices (e.g., multitasking). In this paper, we explore an additional contributor to workers’ limited temporal flexibility: the design of crowdsourcing platforms, namely requiring crowdworkers to be ‘on call’ for work. We conducted two studies to investigate the impact of having to be ‘on call’ on workers’ schedule control and job control. We find that being ‘on call’ impacted: (1) participants’ ability to schedule their time and stick to planned work hours, and (2) the pace at which participants worked and took breaks. The results of the two studies suggest that the ‘on-demand’ nature of crowdsourcing platforms can limit workers’ temporal flexibility by reducing schedule control and job control. We conclude the paper by discussing the implications of the results for: (a) crowdworkers, (b) crowdsourcing platforms, and (c) the wider platform economy.

Non-contact, mid-air haptic devices have been utilized for a wide variety of experiences, including those in extended reality, public displays, medical, and automotive domains. In this work, we explore the use of synthetic jets as a promising and under-explored mid-air haptic feedback method. We show how synthetic jets can scale from compact, low-powered devices, all the way to large, long-range, and steerable devices. We built seven functional prototypes targeting different application domains, in order to illustrate the broad applicability of our approach. These example devices are capable of rendering complex haptic effects, varying in both time and space. We quantify the physical performance of our designs using spatial pressure and wind flow measurements, and validate their compelling effect on users with stimuli recognition and qualitative studies.