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Remote, Mobile, and Blue-Collar: ICT-Enabled Job Crafting to Elevate Occupational Well-Being 远程、移动和蓝领:信息通信技术支持的工作塑造提升职业福祉
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00738
Monideepa Tarafdar, Carol Saunders
Blue-collar remote and mobile workers (BC-RMWs) such as repair/installation engineers, delivery drivers, and construction workers, constitute a significant share of the workforce. They work away from a home or office work base at customer and remote work sites and are highly dependent on ICT for completing their work tasks. Low occupational well-being is a key concern regarding BC-RMWs. The objective of this research is to understand how BC-RMWs can use information and communication technology (ICT) to elevate their occupational well-being. Drawing from the job demands-job resources theoretical framework in occupational psychology, we theorize that the distinctive work characteristics faced by BC-RMWs can be viewed in the conceptual framing of job demands. We conceptualize BC-RMWs’ practices of ICT use as possible ways to gather resources to tackle these demands. We conducted a study of 28 BC-RMWs employed in two private sector firms (telecom service provision and construction industries) in the UK across 14 remote work sites. Based on our findings, we developed the concept of ICT-enabled job crafting and theorized how ICT-enabled job crafting by BC-RMWs can help them increase their job resources to tackle their job demands and consequently increase their occupational well-being. The empirical context of the paper, i.e., the study of BC-RMWs, provides further novelty because these kinds of workers and their distinctive and interesting work conditions have not received much attention in the literature.
蓝领远程和移动工人(bc - rmw),如维修/安装工程师、送货司机和建筑工人,构成了劳动力的重要份额。他们在客户和远程工作地点远离家庭或办公室工作基地,高度依赖信息通信技术来完成工作任务。低职业幸福感是bc - rmw的一个关键问题。本研究的目的是了解bc - rmw如何使用信息通信技术(ICT)来提升他们的职业幸福感。根据职业心理学的工作需求-工作资源理论框架,我们认为bc - rmw所面临的独特的工作特征可以从工作需求的概念框架中来看待。我们将bc - rmw的信息通信技术使用实践概念化为收集资源以应对这些需求的可能方式。我们对英国两家私营公司(电信服务提供和建筑行业)在14个远程工作地点雇用的28名bc - rmw进行了研究。基于我们的研究结果,我们提出了信息通信技术支持的工作制作概念,并对bc - rmw的信息通信技术支持的工作制作如何帮助他们增加工作资源,以满足他们的工作需求,从而提高他们的职业幸福感进行了理论分析。本文的实证背景,即bc - rmw的研究,提供了进一步的新新性,因为这些类型的工人和他们独特而有趣的工作条件在文献中没有得到太多的关注。
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引用次数: 9
Why Are People Addicted to SNS? Understanding the Role of SNS Characteristics in the Formation of SNS Addiction 为什么人们会沉迷于社交网络?了解社交网络特征在社交网络成瘾形成中的作用
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1JAIS.00735
Haifeng Xu, T. Phan, B. Tan
Research has shown that many people use social networking sites (SNS) excessively, which may lead to various negative consequences. With the aim of reducing SNS addition, this study investigates the role of SNS characteristics in the formation of SNS addiction. By applying incentive sensitization theory in the context of SNS addiction, we suggest that the compulsive motivation for using an SNS is developed by pleasurable and rewarding SNS use experiences. Social network characteristics and communication characteristics, which determine the rewards that users obtain from SNS use, moderate the relationship between habitual SNS use and SNS addiction. We develop novel behavioral measures of habitual SNS use and SNS addiction based on SNS activity logs and empirically test the research model using a large and unique dataset. Besides contributing to the theoretical development of SNS addiction, the results of this study offer practical options to help prevent SNS addiction. Moreover, the measures of SNS addiction enable the automated monitoring of user behavior on SNS, which could be useful for detecting potential SNS addicts.
研究表明,许多人过度使用社交网站(SNS),这可能会导致各种负面后果。为了减少社交网络的使用,本研究探讨了社交网络特征在社交网络成瘾形成中的作用。通过将激励敏化理论应用于社交网络成瘾,我们认为使用社交网络的强迫性动机是由愉快和奖励的社交网络使用体验形成的。社交网络特征和交流特征决定了用户从SNS使用中获得的奖励,调节了习惯性SNS使用与SNS成瘾之间的关系。我们开发了基于SNS活动日志的习惯性SNS使用和SNS成瘾的新行为测量方法,并使用一个庞大而独特的数据集对研究模型进行了实证检验。除了有助于SNS成瘾的理论发展外,本研究的结果还为帮助预防SNS成瘾提供了实际的选择。此外,社交网络成瘾的测量能够自动监测用户在社交网络上的行为,这可能有助于发现潜在的社交网络成瘾者。
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引用次数: 3
On Scholarly Composition: From Acceptable to Exceptional 论学术作文:从可接受到例外
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00799
D. Leidner, Monica Birth
Scholarly writing is a difficult skill to develop. This editorial presents our observations on how to move from acceptable to exceptional writing in academic manuscripts. We discuss three phases of writing—the predrafting, drafting, and postdrafting phases—and provide suggestions based on our experiences for improving the quality of academic manuscripts prior to their submission.
学术写作是一项很难培养的技能。这篇社论提出了我们对如何从可接受到卓越的学术手稿写作的观察。我们讨论了写作的三个阶段——起草前、起草中和起草后阶段,并根据我们的经验提供建议,以提高学术论文提交前的质量。
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引用次数: 0
How Designers Use Design Principles: Design Behaviors and Application Modes 设计师如何使用设计原则:设计行为和应用模式
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00759
Leona Chandra Kruse, S. Purao, S. Seidel
This paper investigates how information systems design professionals use design principles (extracted from a prior design science research project) in a new design situation. We do this by capturing think-aloud protocols from experienced design professionals who are given access to potentially useful design principles. Our analysis identifies two dimensions of use: design behaviors (what designers do) and application modes (how designers apply the principles). Mapping across the dimensions suggests two use pathways: forward chaining and backward chaining. Our study shows how empirically studying expert designers can shed light on the microprocesses of design principles in use, and how an empirical turn in the investigation can contribute to clarifying the fundamental nature of design principles. We conclude by highlighting the implications of these insights for crafting more useful design principles.
本文调查了信息系统设计专业人员如何在新的设计情况下使用设计原则(从先前的设计科学研究项目中提取)。我们通过从经验丰富的设计专业人员那里获取“大声思考”协议来实现这一点,这些设计专业人员可以获得潜在有用的设计原则。我们的分析确定了使用的两个维度:设计行为(设计师做什么)和应用模式(设计师如何应用这些原则)。跨维度的映射建议了两种使用途径:前向链接和后向链接。我们的研究表明,通过实证研究专家设计师如何能够揭示设计原则在使用中的微过程,以及调查中的实证转向如何有助于澄清设计原则的基本性质。最后,我们强调了这些见解对于制定更有用的设计原则的含义。
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引用次数: 8
How Do Individuals Understand Multiple Conceptual Modeling Scripts? 个体如何理解多个概念建模脚本?
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00750
M. Jabbari, J. Recker, Peter F. Green, K. Werder
Because most real-world domains intended to be supported by an information system are complex, practitioners often use multiple different types of conceptual modeling scripts to understand them. We performed two experiments to examine how two theoretical factors of multiple scripts— combined ontological completeness and ontological overlap—influence how users develop an understanding of a real-world domain from multiple scripts. Results of the first experiment show that to some degree, ontological overlap improves participants’ understanding of a domain, more so than combined ontological completeness. In the second experiment, we tracked the eye movement data of participants to understand how ontological overlap between scripts impacts users’ information search and cognitive integration processes. We found that some occurrence of semantically similar constructs between scripts helps individuals to identify and relate constructs presented in different scripts. Users, therefore, can identify and focus on script areas that are relevant to their problem tasks. However, a high level of ontological overlap decreases the attention paid by participants to relevant task-specific areas because they spend more time searching for relevant information. Together, our findings both refine and extend existing conceptual modeling theory. We clarify the dialectics between the full and parsimonious real-world representations offered through multiple scripts and the individual’s understanding of the domain that is represented by those scripts.
由于信息系统支持的大多数现实世界领域都是复杂的,从业者通常使用多种不同类型的概念建模脚本来理解它们。我们进行了两个实验来研究多脚本的两个理论因素——结合本体完整性和本体重叠——如何影响用户如何从多个脚本中开发对现实世界领域的理解。第一个实验的结果表明,在某种程度上,本体重叠比组合本体完备性更能提高参与者对领域的理解。在第二项实验中,我们追踪了参与者的眼动数据,以了解文本本体重叠如何影响用户的信息搜索和认知整合过程。我们发现,在不同的文字中出现语义相似的构念有助于个体识别和联系不同的文字中呈现的构念。因此,用户可以识别并关注与他们的问题任务相关的脚本区域。然而,高水平的本体论重叠降低了参与者对相关任务特定领域的关注,因为他们花了更多的时间来搜索相关信息。总之,我们的发现完善和扩展了现有的概念建模理论。我们澄清了通过多脚本提供的完整和简约的现实世界表征与个人对这些脚本所代表的领域的理解之间的辩证法。
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引用次数: 2
Technology Lifecycles and Digital Technologies: Patterns of Discourse across Levels of Materiality 技术生命周期与数字技术:跨物质层面的话语模式
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00761
Uri Gal, N. Berente, Friedrich Chasin
The technology lifecycle model is extensively used to study technology evolution and innovation. However, this model was developed for industrial-age material technologies and does not address digital technologies with nonmaterial elements. Therefore, a question emerges as to whether the level of technological materiality is implicated in different dynamics of innovation, as reflected in the technology lifecycle. Digital technologies evolve through discourse that involves interactions among multiple stakeholders that shape the evolutionary trajectory of the technology. Therefore, we set out to examine whether discourse about digital technologies that vary in their level of materiality manifests in different ways throughout these technologies’ lifecycles. To do so, we conducted a study comparing the discourse around 10 digital technologies—five highly material and five highly nonmaterial—at different stages of their technology lifecycles. We identified three characteristics of discourse—volume, volatility, and diversity—and examined them for the 10 digital technologies by analyzing their corresponding Wikipedia articles. Our findings show that the discourse around technologies with different levels of materiality is similar in the initial era of the lifecycle but diverges in the two subsequent eras. In addition, we found that the discourse around highly nonmaterial technologies remains elevated for longer time periods, compared to highly material technologies. Based on these results, we put forth propositions that challenge and extend existing research on the relationships between the technological level of materiality, discourse, and trajectories of technology evolution.
技术生命周期模型被广泛用于研究技术演进和创新。然而,这个模型是为工业时代的材料技术开发的,并没有解决非物质元素的数字技术。因此,出现了一个问题,即技术重要性的水平是否涉及不同的创新动态,反映在技术生命周期中。数字技术是通过话语进化的,话语涉及多个利益相关者之间的互动,这些利益相关者塑造了技术的进化轨迹。因此,我们着手研究关于数字技术的话语在其重要性水平上的差异是否在这些技术的生命周期中以不同的方式表现出来。为此,我们进行了一项研究,比较了10种数字技术在其技术生命周期的不同阶段的话语——五种高度物质性和五种高度非物质性。我们确定了话语的三个特征——数量、波动性和多样性,并通过分析10种数字技术对应的维基百科文章来检验它们。我们的研究结果表明,围绕不同物质水平的技术的话语在生命周期的初始时代是相似的,但在随后的两个时代则有所不同。此外,我们发现,与高度物质性的技术相比,围绕高度非物质性技术的讨论在更长的时间内仍然处于高位。基于这些结果,我们提出了挑战和扩展现有的关于物质性技术水平、话语和技术进化轨迹之间关系的研究的命题。
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引用次数: 0
When Socialization Goes Wrong: Understanding the We-Intention to Participate in Collective Trolling in Virtual Communities 当社会化出了问题:理解我们——参与虚拟社区集体挑衅的意图
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1JAIS.00737
Yangjun Li, Christy M. K. Cheung, Xiao-Liang Shen, Matthew K. O. Lee
Although collective trolling poses a growing threat to both individuals and virtual community owners, the information systems (IS) literature lacks a rich theorization of this phenomenon. To address the research gaps, we introduce the concept of we-intention to capture the collective nature of collective trolling in virtual communities. We also integrate the social identity model of deindividuation effects (SIDE) and situational action theory to invoke the sociotechnical perspective in theorizing collective trolling in virtual communities. The objective of this study is to use the sociotechnical perspective to understand the we-intention to participate in collective trolling in virtual communities. We test our proposed model using data gathered from 377 Reddit users. Our moderated mediation analysis elaborates how technical elements (i.e., anonymity of self and anonymity of others) influence the we-intention to participate in collective trolling via individual-based social elements (i.e., perceived online disinhibition and social identity), with an environment-based social element (i.e., the absence of capable guardianship) as a boundary condition. We contribute to research by explaining collective trolling in virtual communities from the group-referent intentional action perspective and sociotechnical perspective. We also offer practical insights into ways to combat collective trolling in virtual communities.
尽管集体网络喷子对个人和虚拟社区所有者构成了越来越大的威胁,但信息系统(IS)文献缺乏对这一现象的丰富理论。为了解决研究空白,我们引入了“我们意图”的概念,以捕捉虚拟社区中集体钓鱼的集体性质。我们还整合了去个性化效应的社会身份模型(SIDE)和情境行动理论,以调用社会技术视角来理论化虚拟社区中的集体钓鱼行为。本研究的目的是利用社会技术的视角来理解我们在虚拟社区中参与集体喷子的意图。我们使用从377名Reddit用户收集的数据来测试我们提出的模型。我们的适度中介分析阐述了技术因素(即自我匿名和他人匿名)如何通过基于个人的社会因素(即感知到的在线解除抑制和社会身份)影响我们参与集体钓鱼的意图,以基于环境的社会因素(即缺乏有能力的监护)作为边界条件。我们通过从群体所指的故意行为角度和社会技术角度解释虚拟社区中的集体钓鱼行为来促进研究。我们还提供了实际的见解,如何打击集体喷子在虚拟社区。
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引用次数: 8
An Ontology of Emotion Process to Support Sentiment Analysis 支持情感分析的情感过程本体
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00749
V. Storey, Eun Hee Park
Sentiment analysis is used to mine text data from many sources, including blogs, support forums, and social media, in order to extract customers’ opinions and attitudes. The results can be used to make important assessments about a customer’s attitude toward a company and if and how a company should respond. However, much research on sentiment analysis uses simple classification, where the polarity of a text that is mined is classified as positive, negative, or neutral. This research creates an ontology of emotion process to support sentiment analysis, with an emphasis on obtaining a more fine-grained assessment of sentiment than polarity. The ontology is grounded in a theory of emotion process and consists of concepts that capture the generation of emotion all the way from the occurrence of an event to the resulting behaviors of the person expressing the sentiment. It includes two lexicons: one for affect and one for appraisal. The ontology is applied to posts obtained from customer support forums of large companies to show its applicability in a multilevel evaluation. Doing so provides an example of a complete ontology assessment effort.
情感分析用于挖掘来自许多来源的文本数据,包括博客、支持论坛和社交媒体,以提取客户的意见和态度。调查结果可以用来评估顾客对公司的态度,以及公司应该如何回应。然而,许多关于情感分析的研究使用简单的分类,其中挖掘的文本的极性被分类为积极,消极或中性。本研究创建了一个情感过程本体来支持情感分析,重点是获得比极性更细粒度的情感评估。本体论以情感过程理论为基础,由捕捉情感产生的概念组成,从事件的发生一直到表达情感的人的行为。它包括两个词汇:一个是情感词汇,一个是评价词汇。将本体应用于大型企业客户支持论坛的帖子中,展示了本体在多层次评价中的适用性。这样做提供了一个完整本体评估工作的示例。
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引用次数: 6
Penetration or Skimming? Pricing Strategies for Software Platforms Considering Asymmetric Cross-Side Network Effects 渗透还是略读?考虑非对称横向网络效应的软件平台定价策略
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00748
Nan Yuan, Haiyang Feng, Minqiang Li, Nan Feng
Considering a two-sided software platform with software developers on one side and software users on the other, we study whether the platform should adopt a penetration pricing strategy or skimming pricing strategy on the developer side. We propose a two-period analytical model with asymmetric cross-side network effects to analyze the platform’s optimal pricing strategy. Our analysis reveals that the platform should adopt a penetration pricing strategy if the user-to-developer network effect is strong and a skimming pricing strategy otherwise. If the platform does not charge users an access fee, the platform should consider subsidizing developers’ access in the first period only. However, when the platform charges users an access fee, subsidizing developers’ access in both periods can be viable for the platform. Charging the software user an access fee incentivizes the platform to subsidize developers in the first period if the user-to-developer network effect is weak. Finally, this study reveals that the optimal access fee charged or subsidy provided to developers in the two periods is determined by several key factors: developers’ basic expectations about the revenue to be gained from the platform (optimistic or pessimistic), intensities of cross-side network effects, the lengths of the two periods, and the access fee charged to users.
考虑一个以软件开发者为一方,软件用户为另一方的双边软件平台,我们研究了该平台应该采用渗透定价策略还是开发者端撇脂定价策略。我们提出了一个考虑不对称横向网络效应的两周期分析模型来分析平台的最优定价策略。我们的分析表明,如果用户与开发者之间的网络效应强大,平台应该采用渗透定价策略,否则则采用撇脂定价策略。如果平台不向用户收取访问费用,则平台应考虑仅在第一阶段补贴开发者的访问费用。然而,当平台向用户收取访问费用时,补贴开发者在这两个时期的访问对平台来说是可行的。如果用户对开发者的网络效应较弱,向软件用户收取使用费会激励平台在第一阶段补贴开发者。最后,本研究揭示了两个周期内向开发者收取或补贴的最优接入费用由几个关键因素决定:开发者对平台收益的基本预期(乐观或悲观)、横向网络效应的强度、两个周期的长度以及向用户收取的接入费用。
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引用次数: 3
Sustainable Energy Transition: Intermittency Policy Based on Digital Mirror Actions 可持续能源转型:基于数字镜像动作的间歇性政策
IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Pub Date : 2022-01-01 DOI: 10.17705/1jais.00752
R. Watson, W. Ketter, J. Recker, S. Seidel
The transition to renewable energy requires organizations and governments to formulate and enact new energy policies. This emerging energy era is characterized by higher levels of supply and demand intermittency, which requires information systems to manage the electricity grid. We propose key policy elements for managing intermittency based on information systems to implement digital mirror actions for managing the production, consumption, and transfer of electricity and market mechanisms for maintaining grid equilibrium. This article discusses these and their energy policy implications.
向可再生能源的过渡需要组织和政府制定和颁布新的能源政策。这个新兴的能源时代的特点是更高水平的供需间歇性,这需要信息系统来管理电网。我们提出了基于信息系统管理间歇性的关键政策要素,以实施数字镜像行动来管理电力的生产、消费和转移,以及维持电网平衡的市场机制。本文将讨论这些问题及其对能源政策的影响。
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引用次数: 5
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Journal of the Association for Information Systems
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