International Journal of Tourism Research最新文献

This study examines the factors influencing customer experiences and behavioral intentions in robotic hospitality settings in Korean gastronomic tourism. Drawing on technology acceptance theory and the service innovation framework, we investigate how perceived robot performance, human-robot interaction quality, service environment innovativeness, and perceived sustainability affect experiential value (EV) and customer outcomes through technology trust. Using structural equation modeling, we analyze survey data from 488 Korean consumers with recent robotic restaurant experiences. We find that perceived robot performance and service environment innovativeness significantly influence EV, while human-robot interaction quality and perceived sustainability show no significant effects. Technology trust mediates the relationship between EV and behavioral intentions, while technology readiness moderates the relationship between service environment innovativeness and EV. These results challenge conventional assumptions regarding robotic services, revealing that customers prioritize functional performance and innovative environments over social interaction quality and offering hospitality managers implementing robotic technologies strategic guidance.

This research proposed that eight dimensions of consumer innovativeness positively affect attitude towards facial recognition payment (FRP), which in turn has a positive influence on desire to use this technology. Additionally, it was hypothesized that attitude, desire, and switching costs significantly affect behavioral intentions towards using FRP. Lastly, it was proposed that the moderating role of culture differences (i.e., Korean vs. U.S. consumers) affects the relationships between consumer innovativeness and attitude. The data was collected from 339 Korean and 344 U.S. consumers. The data analysis results showed that the following four dimensions of consumer innovativeness positively influenced attitude: (1) novelty seeking; (2) eagerness; (3) quality experience seeking; and (4) social distinctiveness. Also, behavioral intentions were significantly affected by attitude, desire, and switching costs. Finally, cultural differences significantly moderated the relationships between the following three dimensions and attitude: (1) novelty seeking; (2) eagerness; and (3) social distinctiveness.

This study was conducted to identify the relationship between the choice attributes of ChatGPT and the positive emotions, satisfaction, and future behavioral intention among users who have experience using ChatGPT in travel-related matters. To conduct this study, tourists who used ChatGPT for travel-related purposes within the past year were selected through a rigorous screening process, and a total of 293 valid responses were obtained for analysis. Afterwards, this study confirmed the choice attributes of ChatGPT through a review of previous research. The study's outcomes indicated that positive emotions were significantly affected by perceived usefulness and perceived ease of use, while informativeness and parasocial interaction showed no significant effect. Additionally, positive emotions and satisfaction were observed to have simple and multiple mediating effects in the relationship with behavioral intention.

This study explores how rural communities shape social identities and their involvement in tourism strategies, with a focus on the role of gastronomy in establishing community identity. Employing a quantitative cross-sectional design, a retrospective survey was conducted face-to-face with residents of Manabí, Ecuador, who identify as Montubio. The research examines the relationship between group contentment and the inclination to engage in tourism planning, using social identity theory (SIT) as a framework. Statistical analyses, including structural equation modeling (SEM) and multiple regression, reveal significant connections among identity, validation factors, and participation dynamics. Notably, the appreciation of gastronomy heritage plays a key role in fostering a positive social identity, which serves as a critical precursor to active involvement in preservation planning. These findings contribute to social identity and intangible cultural heritage studies, highlighting how positive identity formation influences community participation in destination strategies.

Private social media increasingly blurs work-life boundaries for Chinese hospitality employees. To examine how the use of private social media for work affects the digital well-being of hospitality employees, we employed the DREAMA model (detachment-recovery, engagement, affiliation, meaning, achievement) to investigate this issue through semistructured interviews and focus group discussions. Our analysis reveals four distinct usage scenarios in which private social media affects employee well-being, involving enhanced communication efficiency and social connectivity, alongside significant stress from boundary erosion and constant availability expectations. We developed targeted positive psychology interventions addressing boundary management, digital detachment practices, and employee digital rights protection. Our findings contribute a novel conceptual framework for understanding employee digital well-being while offering practical strategies and policy recommendations to support best practices that preserve both operational efficiency and employee digital well-being.

This cross-cultural study investigates the sequential effects of environmental, social, and governance (ESG) factors on perceived external prestige, organizational identification (OI), and organizational citizenship behavior (OCB) in the hospitality industry, particularly within the integrated resort (IR) domain. Data were collected from 351 U.S. and 381 South Korean employees working for IR companies. The results showed that environmental and social practices affected perceived external prestige only in the U.S. group, while governance practices impacted perceived external prestige only in the Korean group. Social practices positively influenced OI in both groups. Social practices indirectly affected OI through perceived external prestige in the U.S. group only, whereas governance practices indirectly influenced OI via perceived external prestige in the Korean group only. Social and governance practices indirectly influenced OCB through perceived external prestige and OI. This study addressed research gaps in existing literature by developing and testing a research model across two different countries.

Competing slot floor configurations were compared to identify whether significant differences in performance would occur. Using revenue data collected from two major Las Vegas Strip resorts, the combination of popular slot titles located in prime floor locations and unpopular titles installed in unfavorable locations outperformed the opposite combination. The difference in performance was indeed significant, aiding operators in the challenge of optimizing critical slot revenues. To the best of our knowledge, this was also the first study to measure the location-specific impacts on game performance, by examining identical games installed in both prime and unfavorable bank locations in large-format casinos. The outcomes revealed that prime locations significantly elevated revenue production for both popular and unpopular titles. This work extended existing research in the areas of servicescape, performance-potential, and merchandising. The quasi-experimental design advanced herein provides operators with the means to replicate this study using results generated by their own games.