International Journal of Tourism Research最新文献

Tourists' pro-environmental behavior (PEB) is crucial for the preservation of natural world heritage sites. However, previous studies remain controversial on whether and how tourists' environmental knowledge converts into PEB. This paper aims to examine the relationships between tourists' environmental knowledge, environmental perception, environmental attitudes and PEB, with particular attention to two distinct environmental attitudes: ecocentric and anthropocentric. Based on 540 questionnaires collected at Danxia Mountain World Natural Heritage Site in China, results reveal that environmental knowledge indirectly affects PEB. The chain mediating effect of ecocentric attitudes and environmental perception between environmental knowledge and PEB is significant, whereas that of anthropocentric attitudes is not. Moreover, income moderates the negative impact of environmental knowledge on environmental perceptions. This study provides an integrated model that reveals the path from environmental knowledge to PEB, and offers insights for the management of natural scenic areas and the promotion of PEB among tourists.

Drawing upon innovation active and passive resistance, this study explores consumers' resistance to travel subscriptions following a constructivist tradition. This qualitative inquiry begins with a hybrid approach to deductively and inductively analyze social media content before the inductive analysis of 15 semi-structured interviews. Findings reveal that trip constraints trigger situational passive resistance. Traveler planfulness fosters cognitive passive resistance, while subscription-specific barriers lead to active resistance. This study contributes to innovation resistance decisions by illustrating how situational passive resistance arises before cognitive resistance. Here, situational passive resistance leads to the passive rejection of adoption. This study also demonstrates that passive resistance cannot be mitigated when deciding on travel subscriptions, challenging the view that passive resistance must be overcome to introduce innovations successfully. An Adoption Hurdle Funnel is developed to depict the sequential order of barriers in the innovation-resistance process and provide insights for service providers applying subscription models within travel products.

The hospitality industry is vulnerable to various forms of customer incivility, leading frontline employees to perform emotional labor. This study, grounded in the Job Demands–Resources (JD-R) model and the Conservation of Resources (COR) theory, aims to elucidate the mechanisms through which emotional labor leads to emotional exhaustion and ultimately increases turnover intention among casino dealers. Health promotion behaviors are examined as a coping strategy within this pathway. A quantitative survey was conducted with 325 casino dealers in South Korea, and the data were analyzed using structural equation modeling. The findings show that customer incivility exerts a partially significant impact on emotional labor, with physical incivility exerting a stronger influence. Surface acting significantly affects emotional exhaustion, whereas deep acting does not demonstrate a significant effect. Emotional exhaustion was identified as a strong predictor of turnover intention. Furthermore, health promotion behaviors did not show a significant direct effect on turnover intention.

As China's tourism sector evolves in the digital age, it is increasingly necessary to leverage user-generated content (UGC) from online platforms for research, education, and management. This study reports a practical teaching intervention involving 106 undergraduate tourism students who manually coded 991 reviews of 18 national 5A-Class scenic tourist spots from Ctrip. Guided by grounded theory's three-stage coding process, the analysis yielded seven key themes, 31 categories, and 389 concepts reflecting tourist perceptions. Negative feedback focused on crowding, access, service, and pricing, while positive reviews highlighted esthetics, culture, and entertainment. Educationally, the exercise enhanced student competencies in digital marketing research and qualitative analysis. Theoretically and managerially, the study presents an empirically grounded framework for evaluating scenic spot quality from the tourist perspective, offering insights for both curriculum innovation and destination management strategies.

This study examines the factors influencing tourist avoidance of peer-to-peer (P2P) accommodation, defined as the deliberate exclusion of such options from tourists' lodging choices. Psychological risk emerged as the strongest predictor of overall perceived risk, followed by performance and physical risks, highlighting the importance of emotional and practical concerns in shaping avoidance behavior. The overall perceived risk and the lack of cost-saving features directly influenced tourists' decisions to avoid P2P accommodation, underscoring the significant role of economic considerations. Additionally, the lack of trust, whether directed at individual hosts or the P2P platform itself, was a key driver of avoidance. Trust in the platform indirectly affected avoidance behavior through its influence on perceived risk, illustrating its critical mediating role. These findings underscore the importance of P2P platforms in addressing safety, trust, and economic concerns, thereby reducing perceived risks and promoting the broader adoption of their services, particularly among risk-averse travelers.

This research is designed to address the knowledge gaps measuring the correlations between food vlogging, price sensitivity, tourism destinations promotion, consumer feedback, and food tourism based on the Stimulus-Organism-Response (S-O-R) framework. Data was collected from a sample of 398 national and international tourists by using a survey-based questionnaire in China. The study used partial least square-structural equation modeling (PLS-SEM) to analyze the data using Smart PLS 3. The findings of the study revealed that price sensitivity and consumer feedback have a direct impact on food tourism, whereas the study determined no impact of food vlogging and tourism destination promotion on food tourism. However, the study found a significant mediation effect of consumer feedback in the impact of food vlogging, price sensitivity, and tourism destination promotion on food tourism. The study contributes to a new and significant discussion on the relationship between food vlogging, price sensitivity, tourism destinations promotion, consumer feedback, and food tourism, which provides valuable theoretical and practical implications.

Anchored in established theoretical frameworks, this paper tests a serial mediation model that investigates green intrinsic motivation (GIM), green work engagement (GWENG), and environmental commitment as the triple serial mediators of the association between green human resource management (HRM) and organizational citizenship behavior for the environment (OCB-E). In this paper, a time-lagged study design involving full-time hotel employees from three surveys was used. The paper presents original evidence concerning a triple serial mediation model for ferreting out the mechanisms relating green HRM to green work outcomes. Results suggest that GIM and GWENG or environmental commitment are serial mediators linking green HRM to green work outcomes. More importantly, green HRM practices foster GIM that in turn leads to GWENG at high levels. Highly green work-engaged employees exhibit heightened environmental commitment and are therefore more involved in OCB-E.