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Exploring Negative Restaurant Experiences Through an Extended Mehrabian-Russell Model: An Attributional Perspective 通过扩展的 Mehrabian-Russell 模型探索负面餐厅体验:归因视角
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-05 DOI: 10.1002/jtr.2747
Pembe Ülker, Kurtuluş Karamustafa

The study aims to explore the relationships between service failure severity, negative emotions, level of dissatisfaction, switching intention, and the intention to spread negative word-of-mouth (nWOM) in the restaurant context. Additionally, it seeks to investigate how customers' perceptions of the controllability and stability of failures moderate these relationships. Employing a quantitative research approach, data collection was conducted through surveys using a convenience sampling method, resulting in 561 valid responses from Turkish customers. The collected data underwent multi-group structural equation modeling to examine the proposed relationships, revealing that the severity of failure positively impacts negative emotions and dissatisfaction levels, negative emotions influence the intention to spread nWOM, and dissatisfaction levels positively affect switching intention and the intention to spread nWOM. Furthermore, both controllability and stability perceptions play a moderating role between the severity of the failure and negative emotions, thereby confirming the stimulus, organism, and response model to a significant extent.

本研究旨在探讨餐饮业中服务故障严重程度、负面情绪、不满意程度、转换意向和负面口碑传播意向(nWOM)之间的关系。此外,本研究还试图探讨顾客对故障的可控性和稳定性的看法如何调节这些关系。本研究采用定量研究方法,通过便利抽样调查法收集数据,共收到 561 份来自土耳其顾客的有效回复。收集到的数据通过多组结构方程模型检验了所提出的关系,结果表明,失败的严重程度对负面情绪和不满程度有积极影响,负面情绪影响传播网络口碑的意愿,不满程度对转换意愿和传播网络口碑的意愿有积极影响。此外,可控性和稳定性感知在失败严重程度与负面情绪之间起到了调节作用,从而在很大程度上证实了刺激、有机体和反应模型。
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引用次数: 0
Traveling, Showing Status and Being Conspicuous: The Power of Destination as a Conspicuous Brand 旅行、彰显身份与显眼:目的地作为显眼品牌的力量
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-04 DOI: 10.1002/jtr.2744
Ivana Šagovnović, Sanja Kovačić

The notion of conspicuous consumption in tourism, along with the perception of destination conspicuousness, is an area that warrants more attention and exploration in tourism research. Thus, to expand the relatively limited literature on tourists' perception of destination conspicuousness, this study aimed to investigate its antecedents and outcomes. Based on the sample of 502 Serbian tourists, the study confirmed that factors such as destination brand experience and destination personality precede the perception of destination conspicuousness, while destination attachment and loyalty were found to be the outcomes. Theoretical and practical implications are discussed in the paper.

旅游中的显性消费概念以及对目的地显性的感知,是旅游研究中一个值得更多关注和探索的领域。因此,为了扩展关于游客对目的地显眼性认知的相对有限的文献,本研究旨在调查其前因后果。以 502 名塞尔维亚游客为样本,研究证实,目的地品牌体验和目的地个性等因素先于目的地显眼度感知,而目的地依恋度和忠诚度则是目的地显眼度感知的结果。本文讨论了其理论和实践意义。
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引用次数: 0
Effect of ChatGPT's Answering Style on Users' Acceptance in a Trip Planning Context ChatGPT 的回答风格对用户在行程规划背景下接受度的影响
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-04 DOI: 10.1002/jtr.2746
Jungkeun Kim, Seunghun Shin, Joo Young Kim, Chulmo Koo

This research examines the effect of the answering style of ChatGPT on users' acceptance in a trip planning context, where ChatGPT recommends a list of destinations. Focusing on two style factors (information structure: destinations are listed vs. explained; communication style: opening and ending remarks are present vs. absent), we examined how travelers' acceptance of ChatGPT's recommendation varied with its answering style based on the “Computers are Social Actors” paradigm, via three experiments. While the relationship between communication style and travelers' acceptance was not significant, that between information structure and acceptance was significant, travelers were more willing to visit the destinations recommended by ChatGPT when they were explained than when listed. Also, this research identified a mediator (perceived informativeness) and a moderator (travelers' familiarity with the destinations) of the relationship. As one of the earliest empirical studies regarding travelers' usage of ChatGPT, this study serves as a reference for future research.

本研究探讨了 ChatGPT 的回答风格对用户在旅行规划情境中接受度的影响,即 ChatGPT 推荐的目的地列表。我们基于 "计算机是社会行动者 "范式,通过三个实验,重点关注了两个风格因素(信息结构:目的地列表与解释;交流风格:开场白和结束语存在与不存在),研究了旅行者对 ChatGPT 推荐的接受程度如何随其回答风格的变化而变化。虽然交流方式与旅行者接受度之间的关系并不显著,但信息结构与接受度之间的关系却很显著,旅行者更愿意访问由 ChatGPT 推荐的目的地,如果对这些目的地进行了说明,则比列出这些目的地时更受欢迎。此外,这项研究还发现了这一关系的中介因素(感知到的信息量)和调节因素(旅行者对目的地的熟悉程度)。作为最早关于旅行者使用 ChatGPT 的实证研究之一,本研究为未来研究提供了参考。
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引用次数: 0
Integrating Muslim-Friendly Tourist Destination Image, Value, Satisfaction and Muslim Actual Visit Behaviour in the Travel Industry 整合旅游业中穆斯林友好旅游目的地的形象、价值、满意度和穆斯林实际访问行为
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-04 DOI: 10.1002/jtr.2753
Ahmed Hamdy, Riyad Eid, Xiangyun Gao

Because Islamophobia has increased recently, Muslim tourists, who make up a crucial part of the global tourism market, prefer to travel to Muslim-friendly places. However, the perceived Muslim-friendly tourist destination image (MFTDI) remains completely unaddressed in the literature. Furthermore, there is no systematic empirical evidence concerning the impacts of the MFTDI on perceived value, satisfaction and Muslim actual visit behaviour. As a result, the purpose of this investigation is to define the multiple components of MFTDI, to explore the interrelationships within the MFTDI, value, satisfaction and Muslim actual visit behaviour, and to design and test a theoretical framework for the outcomes of MFTDI in the travel industry. To do so, nine hypotheses were established and evaluated using a survey of 576 Muslim travellers of different nationalities. The findings indicate that the dimensions of the proposed MFTDI model are critical for improving Muslim travellers' actual visit behaviours in the travel industry.

由于近来仇视伊斯兰教的情绪有所上升,穆斯林游客作为全球旅游市场的重要组成部分,更愿意前往穆斯林友好的地方旅游。然而,文献中完全没有涉及穆斯林友好旅游目的地形象(MFTDI)的研究。此外,关于穆斯林友好旅游目的地形象对感知价值、满意度和穆斯林实际旅游行为的影响,也没有系统的经验证据。因此,本次调查的目的是定义 MFTDI 的多个组成部分,探索 MFTDI、价值、满意度和穆斯林实际访问行为之间的相互关系,并设计和检验旅游业 MFTDI 结果的理论框架。为此,通过对 576 名不同国籍的穆斯林游客进行调查,建立并评估了九个假设。研究结果表明,拟议的 MFTDI 模型的各个维度对于改善穆斯林旅客在旅游业中的实际访问行为至关重要。
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引用次数: 0
Enhancing memorable volunteer tourism experiences through mindfulness: A case of short-term volunteer tourists 通过正念增强难忘的志愿旅游体验:短期志愿游客案例
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-04 DOI: 10.1002/jtr.2677
Thomas Eck, Soyoung An, Li Jiang, Yunseon Choe

Voluntourism has been increasingly researched in tourism studies. However, the need remains to better understand what drives memorable experiences in such a context. This research applied mindfulness theory in the setting of voluntourism. The influence of mindfulness among voluntourists was studied along with dimensions of memorable tourism experiences (MTEs, i.e., hedonism, involvement, meaningfulness, knowledge, novelty, and local culture) and revisit intention among voluntourists. A structural model was employed with twelve hypotheses pertaining to data collected from 342 Chinese residents who had prior voluntourism experience before data collection in March 2020. For data analysis, confirmatory factor analysis and structural equation modeling were used to test relationships between variables. Data analysis demonstrated that mindfulness significantly influenced all six dimensions of MTEs in this study. Four of the dimensions of MTE (i.e., hedonism, involvement, meaningfulness, and local culture) significantly influenced revisit intention.

旅游研究中对志愿旅游的研究越来越多。然而,我们仍然需要更好地了解是什么促使人们在这样的背景下获得难忘的体验。本研究将正念理论应用于志愿旅游。研究了正念对志愿旅游者的影响、难忘旅游体验(MTEs,即享乐主义、参与、意义、知识、新奇感和当地文化)的维度以及志愿旅游者的重游意向。在 2020 年 3 月的数据收集之前,我们从 342 位有过志愿旅游经历的中国居民中收集了数据,并利用结构模型提出了 12 个假设。数据分析采用了确认性因素分析和结构方程模型来检验变量之间的关系。数据分析表明,在本研究中,正念对 MTE 的所有六个维度都有显著影响。MTE 的四个维度(即享乐主义、参与、意义和当地文化)对重游意向有明显影响。
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引用次数: 0
How Travel Vlogs Contribute to Destination Marketing: A Comparison with DMO Promotional Videos and the Moderating Role of Destination Competitiveness 旅游日志如何促进目的地营销:与目的地管理组织宣传视频的比较以及目的地竞争力的调节作用
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-04 DOI: 10.1002/jtr.2755
Ying Zhou, WooMi Jo, Joan Flaherty, Tongzhe Li

This two-part study examines how travel vlogs influence tourist behaviors and, consequently, their value in destination marketing. A convenience sample of 196 North Americans who belonged to Generation Y was collected via an online experiment. The first part adopted the Attention-Interest-Desire-Action (AIDA) principle as the theoretical underpinning of how travel vlogs influence Gen Y travel behaviors, contrasting them with Destination Marketing Organization (DMO) promotional videos. It was found that travel vlogs impact tourist behavior by attracting tourists' attention, delivering realistic destination information, and inspiring them. The second part examined the relationship between destination competitiveness levels and willingness to pay (WTP), and the impact of travel vlogs and DMO promotional videos on this relationship. It was shown that destination competitiveness levels exert different impacts on WTP between travel vlogs and DMO promotional videos. This study enriches the tourism destination marketing literature and suggests that DMOs tailor their strategies based on destination competitiveness.

本研究由两部分组成,探讨旅游视频如何影响游客行为,进而影响其在目的地营销中的价值。研究通过在线实验收集了 196 个北美 Y 世代的便利样本。第一部分以注意力-兴趣-欲望-行动(AIDA)原则为理论基础,探讨了旅游博客如何影响 Y 世代的旅游行为,并将其与目的地营销组织(DMO)的宣传视频进行了对比。研究发现,旅游视频通过吸引游客的注意力、提供真实的目的地信息以及激发游客的兴趣来影响游客的旅游行为。第二部分研究了目的地竞争力水平与支付意愿(WTP)之间的关系,以及旅游视频和目的地营销组织宣传视频对这一关系的影响。结果表明,旅游日志和目的地管理组织宣传视频的目的地竞争力水平对支付意愿的影响不同。这项研究丰富了旅游目的地营销文献,并建议目的地管理组织根据目的地竞争力调整其战略。
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引用次数: 0
Understanding the Role of the Shopping Experience in Explaining Tourists' Perceived Value and Behavioral Intention in African Markets 了解购物体验在解释非洲市场游客感知价值和行为意向中的作用
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-03 DOI: 10.1002/jtr.2749
Frank Badu-Baiden, Felix Elvis Otoo, Seongseop (Sam) Kim

Although the tourism shopping experience is growing in volume and importance, there is a lacuna about how the experiential facets of tourism shopping shape tourists' attitudes and behaviors. Therefore, this study aims to provide a broader understanding of this, by exploring the structural relationships between tourism shopping experiences, tourism shopping value, affective attachment, and behavioral intention. Data were sourced from 500 international tourists who had shopping experiences in Ghana. Results showed that experiential facets of in-and-out of store ambience, product, and store policy, all significantly inform hedonic and utilitarian shopping values. Both utilitarian and hedonic values positively influenced affective attachment and behavioral intention. The results of this study have academic and practical implications, as they shed light on understanding the cognition-affect-behavior relationships in a tourism shopping context.

尽管旅游购物体验的数量和重要性与日俱增,但关于旅游购物的体验层面如何影响游客的态度和行为仍是一个空白。因此,本研究通过探讨旅游购物体验、旅游购物价值、情感依恋和行为意向之间的结构关系,旨在对此提供更广泛的理解。数据来自 500 名在加纳有过购物经历的国际游客。结果显示,进出商店的氛围、产品和商店政策等体验方面都对享乐型和功利型购物价值观有显著影响。功利价值和享乐价值都对情感依恋和行为意向产生了积极影响。本研究的结果对理解旅游购物环境中的认知-影响-行为关系具有学术和实践意义。
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引用次数: 0
“Whether and how digital celebrities make us hungry for travel?”—An exploration of broadening and constructing perspectives on gastronomic tourism "数字名人是否以及如何让我们对旅行充满渴望?"--拓宽和构建美食旅游视角的探索
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-03 DOI: 10.1002/jtr.2721
Jieling Zhou, Keheng Xiang, Mengyao Wang, Yangke Zhao

This study explored the influence of digital celebrities on gastronomic tourism through the lens of the broaden-and-build theory. Utilizing partial least squares structural equation modeling (PLS-SEM) and a case study focused on TikTok, the research examined how consumers' subjective well-being (SWB) affects para-social interaction, novelty seeking, and audience participation, and how these factors, in turn, influence behavioral intention in the domains of food and travel. The results validated the proposed hypotheses, underscoring the importance of SWB in shaping behavioral intention within gastronomic tourism driven by digital celebrities. This paper enhances the current literature by elucidating the role of digital celebrities in gastronomic tourism and offers practical insights for marketers and tourism professionals on optimizing the influence of digital celebrities to improve the gastronomic tourism experience.

本研究从 "拓宽与建设 "理论的角度探讨了数字名人对美食旅游的影响。研究利用偏最小二乘结构方程模型(PLS-SEM)和以 TikTok 为重点的案例研究,考察了消费者的主观幸福感(SWB)如何影响准社交互动、新奇感寻求和观众参与,以及这些因素如何反过来影响美食和旅游领域的行为意向。研究结果验证了提出的假设,强调了 SWB 在数字名人推动的美食旅游中对行为意向形成的重要性。本文阐明了数字名人在美食旅游中的作用,为营销人员和旅游专业人士优化数字名人的影响力以改善美食旅游体验提供了实用见解,从而丰富了现有文献。
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引用次数: 0
Influence of User-Generated Content (UGC) in Social Media on the Intangible Cultural Heritage Preservation of Gen Z Tourists in the Digital Economy Era 数字经济时代社交媒体中的用户生成内容(UGC)对 Z 世代游客保护非物质文化遗产的影响
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-03 DOI: 10.1002/jtr.2743
Yidi Hua, Lei Ding, Hongan Dong, Zhixuan Lin

This study takes the stimulus-organism-response (SOR) model serving as the foundation, takes tourists' perception of user-generated content (UGC) as the stimulus, and expands it into the two parts of form perception and authenticity perception at the same time; uses the destination image and the perceived value as the organism; and views tourists' intention of intangible cultural heritage (ICH) preservation as the response. An online survey was conducted to collect data for this study, resulting in the acquisition of 567 questionnaires that met the established validity criteria. It was concluded that factual (UGC) did not have a substantial influence on the perception of the destination and its perceived value. Moreover, tourists' perception of authenticity in terms of existence positively affected both the destination image and perceived value. The findings provide a theoretical foundation for future in-depth research and practical guidance for stakeholders in ICH tourism to improve tourists' intention to preserve ICH.

本研究以刺激-机体-反应(SOR)模型为基础,以游客对用户生成内容(UGC)的感知为刺激,同时扩展为形式感知和真实性感知两部分;以目的地形象和感知价值为机体;以游客的非物质文化遗产(ICH)保护意向为反应。本研究通过在线调查收集数据,共获得 567 份符合既定有效性标准的问卷。结论是,事实(UGC)对目的地的感知及其感知价值没有实质性影响。此外,游客对存在的真实性的感知对目的地形象和感知价值都有积极影响。研究结果为今后的深入研究提供了理论基础,也为非物质文化遗产旅游的利益相关者提供了实践指导,以提高游客保护非物质文化遗产的意愿。
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引用次数: 0
Crises and the Demand for Tourism: A Territorial Perspective 危机与旅游需求:地域视角
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-03 DOI: 10.1002/jtr.2751
Fidel Martínez-Roget, Xosé A. Rodríguez, Maria L. Loureiro

This study analyzes jointly the effects of various types of crises on tourism demand in the 17 territories within Spain and how they affect distinct strands of tourism. Three very different crises are considered: the Great Recession, the Arab Spring, and the COVID-19 pandemic. This paper proposes an objective classification of the Spanish provinces that considers the importance of tourism activity. The impacts of the crises are analyzed and compared with those obtained from a classification based on the geographical location of the provinces. We carry out the study by estimating dynamic panel data models that incorporate a generalized method of moments (GMM). The results report high significance levels for the persistence, price, and income variables. From a territorial perspective, and with the important exception of inland provinces, there are no significant differences in the variations in tourism demand. In light of these results, policy implications are discussed.

本研究共同分析了各种类型的危机对西班牙 17 个地区旅游需求的影响,以及这些危机如何影响旅游业的不同领域。研究考虑了三种截然不同的危机:大衰退、阿拉伯之春和 COVID-19 大流行病。本文根据旅游活动的重要性对西班牙各省进行了客观分类。本文对危机的影响进行了分析,并将其与基于省份地理位置的分类进行了比较。我们通过估算动态面板数据模型,并结合广义矩方法 (GMM) 进行研究。结果表明,持久性、价格和收入变量的显著性水平很高。从地区角度来看,除了内陆省份这一重要例外,旅游需求的变化没有显著差异。根据这些结果,讨论了政策影响。
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引用次数: 0
期刊
International Journal of Tourism Research
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