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Exploring the Impact of Cultural Destinations on Residents' Well-Being: Case of Katara Cultural Village 探索文化目的地对居民幸福感的影响:卡塔拉文化村案例
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-10-01 DOI: 10.1002/jtr.2778
Samer Elhajjar, Khalid Ibrahim Al-Sulaiti

This research employs a Grounded Theory approach to investigate the impact of cultural destinations on residents' well-being, focusing on the case of Katara Cultural Village in Qatar. Through 23 in-depth interviews with foreign residents, our research reveals significant positive influences on well-being, including cultural and intellectual engagement, social interactions, mental and emotional fulfillment, and physical health. The findings of our research provide a foundation for further exploration and contribute valuable insights for academic discourse on cultural destinations. Furthermore, our research offer practical implications for destination managers and policymakers seeking to enhance residents' quality of life through strategic cultural investments.

本研究采用基础理论方法,以卡塔尔卡塔拉文化村为例,调查文化目的地对居民幸福感的影响。通过对 23 位外国居民的深入访谈,我们的研究揭示了对幸福感的重大积极影响,包括文化和智力参与、社会交往、精神和情感满足以及身体健康。我们的研究结果为进一步探索奠定了基础,并为有关文化目的地的学术讨论提供了宝贵的见解。此外,我们的研究还为寻求通过战略性文化投资提高居民生活质量的目的地管理者和决策者提供了实际意义。
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引用次数: 0
Unraveling the Nexus Between Environmental Presence and Customer Satisfaction: A Cross-Cultural Analysis of Online Reviews of Eco-Friendly Accommodations 揭示环境存在与客户满意度之间的联系:环保住宿在线评论的跨文化分析
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-10-01 DOI: 10.1002/jtr.2780
Yahaira Lisbeth Moreno-Brito, Jue Wang, Hak-Seon Kim

This study explores the ecological presence and awareness of eco-hotel satisfaction. 7471 reviews from Ecuador and Indonesia eco-hotels were analyzed based on mathematical equations and Linguistic Inquiry Word Count (LIWC). Analysis of variance (ANOVA) and regression analysis depicted differences in environmental awareness and satisfaction across cultures. The findings indicate that word count, perception, and green depth significantly impact satisfaction in Ecuador, while authenticity, perception, depth, and presence influence that in Indonesia. Furthermore, Indonesian customers had a higher understanding of eco-friendly practices, but Ecuador reported higher overall satisfaction. These cultural differences provide valuable insights into the hospitality industry to enhance the guest experience at eco-friendly accommodations.

本研究探讨了生态酒店满意度中的生态存在和生态意识。根据数学公式和语言调查字数统计(LIWC)分析了来自厄瓜多尔和印度尼西亚生态酒店的 7471 篇评论。方差分析(ANOVA)和回归分析显示了不同文化背景下环境意识和满意度的差异。研究结果表明,字数、感知和绿色深度对厄瓜多尔的满意度有显著影响,而真实性、感知、深度和存在感则对印度尼西亚的满意度有影响。此外,印尼顾客对生态友好型实践的理解更高,但厄瓜多尔顾客的总体满意度更高。这些文化差异为酒店业提供了宝贵的洞察力,有助于提升客人在生态友好型酒店的体验。
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引用次数: 0
The Impact of Organizational Resources on Organizational Agility in Hospitality Industry: A Dynamic Capabilities Approach 组织资源对酒店业组织敏捷性的影响:动态能力法
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-30 DOI: 10.1002/jtr.2779
Panagiota Chasapi, Adamantia Pateli, Naoum Mylonas, Panagiotis Kourouthanassis

The present study investigates the relationship between organizational resources (financial, social, and technological capital) and dynamic capabilities development in crises periods. Through quantitative research, a theoretical framework that is based on resource-based view and dynamic capabilities view is validated for the first time in the hospitality industry. In practice, it is explored whether the hospitality firms—based on their own resources—can develop the dynamic capability of organizational agility that enables them to cope with turbulent and unstable environments. The empirical research was conducted with the sample of 502 hospitality firms in Greece during the COVID-19 era. The findings confirm that financial and technological capital have a positive influence on the development of agility-related dynamic capabilities, and specifically market capitalizing agility and operational adjustment agility, for the hospitality industry during turbulent periods. Instead, social capital has a negative and no effect respectively on these two dynamic capabilities.

本研究探讨了危机时期组织资源(金融资本、社会资本和技术资本)与动态能力发展之间的关系。通过定量研究,首次在酒店业验证了基于资源观和动态能力观的理论框架。在实践中,探讨了酒店业企业基于自身资源能否发展出组织敏捷性的动态能力,使其能够应对动荡和不稳定的环境。实证研究以 COVID-19 时代希腊的 502 家酒店业企业为样本。研究结果证实,金融资本和技术资本对酒店业在动荡时期发展与敏捷性相关的动态能力,特别是市场资本化敏捷性和运营调整敏捷性有积极影响。相反,社会资本对这两种动态能力分别有负面影响和无影响。
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引用次数: 0
Role of Multisensory Marketing of Bath Amenities in Luxury Hotel Customers' Perceived Value 沐浴设施的多感官营销在豪华酒店顾客感知价值中的作用
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-28 DOI: 10.1002/jtr.2783
Jungkun Park, Jeewoo Yun, Jiseon Ahn

The popularity of sensory marketing has piqued the interest of luxury service providers in designing service environments to stimulate the senses of customers seeking a unique luxury experience. Providing high-quality hotel products allows an opportunity to gain a competitive advantage through brand differentiation. This study explores the link between the multisensory marketing of bath amenities (stimulus), perceived value (organism), and behavioral intention (response) based on the stimulus–organism–response framework. The data were collected from luxury hotel customers in the United States. Structural equation modeling was used to test the proposed relationships. The results show that customers with a high level of sensory experience tend to perceive high hedonic, quality, and prestige values. Further, perceived value affected customers' behavioral intentions (i.e., purchase and revisit intentions) through satisfaction. These findings offer useful guidelines for service providers on how they can achieve sustainable growth by differentiating brands using sensory attributes.

感官营销的流行激发了豪华服务提供商设计服务环境的兴趣,以刺激寻求独特豪华体验的顾客的感官。提供高品质的酒店产品可以通过品牌差异化获得竞争优势。本研究基于 "刺激-机体-反应 "框架,探讨了洗浴用品的多感官营销(刺激)、感知价值(机体)和行为意向(反应)之间的联系。数据收集自美国豪华酒店的顾客。采用结构方程模型检验了所提出的关系。结果显示,感官体验水平高的顾客往往会感知到较高的享乐价值、质量价值和声望价值。此外,感知价值会通过满意度影响顾客的行为意向(即购买意向和再次光顾意向)。这些研究结果为服务提供商提供了有用的指导,帮助他们了解如何利用感官属性实现品牌差异化,从而实现可持续增长。
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引用次数: 0
Environmental Locus of Control in Island Travelers and Pro-Environmental Behavior 海岛游客的环境控制感与环保行为
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-26 DOI: 10.1002/jtr.2781
Jinkyung Jenny Kim, Heerae Kang, Hongjuan Tan, Jinsoo Hwang

The present research aims to enhance the understanding of island travelers and their behavior through the lens of the environmental locus of control. This study incorporates the important factors of cognitive and affective stages that influence pro-environmental behavior depending on the level of internal and external environmental locus of control. The research findings provide evidence about the level of environmental locus of control in regards to island travelers and the formation process of pro-environmental behavior based on the cognition-affection-conation model. Last, this research shows how the internal and external environmental locus of control moderate the relationships among the core constructs that contribute in order to develop environmentally friendly behavior. The findings offer several academic and practical implications for sustainable island tourism.

本研究旨在通过环境控制位置的视角,加深对海岛旅行者及其行为的理解。本研究结合了认知和情感阶段的重要因素,这些因素会根据内部和外部环境控制水平影响亲环境行为。研究结果基于认知-情感-认同模型,为海岛旅游者的环境控制水平和亲环境行为的形成过程提供了证据。最后,本研究显示了内部和外部环境控制因素如何调节核心建构之间的关系,从而促进环保行为的形成。研究结果为可持续发展的海岛旅游业提供了一些学术和实践意义。
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引用次数: 0
Personal or Social? The Role of Fear of Missing Out in Poverty Alleviation Tourism 个人还是社会?害怕错过在扶贫旅游中的作用
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-26 DOI: 10.1002/jtr.2776
Tai Ming Wut, Daisy Lee, Calvin Wan

This study contributes to the literature on fear of missing out (FOMO) and poverty alleviation that tourists can be simultaneously affected by both personal FOMO (P-FOMO) and social FOMO (S-FOMO). The former is an individual-based feeling, while the latter is how the individual would like to be perceived by others. An online survey was conducted using a quasi-experimental approach with a sample of 493 Mainland China respondents. We analyzed the impact of FOMO-laden online information on Chinese tourists subject to poverty alleviation travel. Anticipated elation, anticipated envy by other people, and moral obligation associated with P-FOMO, while anticipated envy by other people, moral obligation, and social influence associated with S-FOMO. The P-FOMO affects tourists' intention to visit, rather than S-FOMO. We fill the theoretical gap by examining FOMO in the context of poverty alleviation travel and subsequently contribute to sustainable tourism through poverty alleviation in this specific industry.

游客可能同时受到个人 FOMO(P-FOMO)和社会 FOMO(S-FOMO)的影响,本研究为有关 "害怕错过"(FOMO)和扶贫的文献做出了贡献。前者是一种基于个人的感觉,而后者则是个人希望他人如何看待自己。我们采用准实验方法对 493 名中国大陆受访者进行了在线调查。我们分析了充满 FOMO 的网络信息对中国扶贫旅游者的影响。预期兴奋、预期他人羡慕和道德义务与 P-FOMO 相关,而预期他人羡慕、道德义务和社会影响与 S-FOMO 相关。P-FOMO 比 S-FOMO 更能影响游客的旅游意向。我们通过研究扶贫旅游背景下的 FOMO,填补了理论空白,并随后通过这一特定行业的扶贫工作,为可持续旅游业做出了贡献。
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引用次数: 0
The Effect of Social Presence on User's Participation Willingness Under Tourism Live Streaming 旅游直播中社交存在对用户参与意愿的影响
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-25 DOI: 10.1002/jtr.2777
Yulan Shen, Jian Du, Yutong Liu, Jiayin Peng

Tourism live streaming, as a powerful online platform connecting destinations and users, has promoted the recovery of tourism in the post-epidemic era. This study uses the stimulus-organism-response (SOR) framework to investigate the connections among social presence, perceived value, and user's participation willingness in tourism activities. Through analyzing 383 responses collected from Douyin users, it is confirmed that social presence and emotional social presence will positively affect users' participation willingness. In addition, perceived functional value and perceived affective value play a partial positive mediating role, and user innovativeness positively moderates the connection between perceived value and users' participation willingness. This study is helpful for anchors and platforms to achieve better tourism live broadcast operation and management and is helpful for the tourism service industry to expand product influence and business performance.

旅游直播作为连接旅游目的地和用户的强大在线平台,促进了后疫情时代旅游业的复苏。本研究采用刺激-机体-反应(SOR)框架,探讨社交存在、感知价值和用户参与旅游活动意愿之间的联系。通过分析从豆瓣用户中收集到的 383 份回复,证实了社交存在和情感社交存在会对用户的参与意愿产生积极影响。此外,感知功能价值和感知情感价值发挥了部分正向中介作用,用户创新性正向调节了感知价值与用户参与意愿之间的联系。本研究有助于主播和平台实现更好的旅游直播运营管理,有助于旅游服务行业扩大产品影响力和经营绩效。
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引用次数: 0
Mechanism Underlying the Influence of Family Travel on Adolescent Self-Differentiation: A Social Learning Theory Perspective 家庭旅行对青少年自我分化的影响机制:社会学习理论视角
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-25 DOI: 10.1002/jtr.2766
Jinwen Tang, Xu Xiang, Jingna Wang, Heike Schänzel

Most tourism studies have investigated adolescent experiences and their subjective feelings toward family travel. However, the research regarding how family travel influences adolescent mental development is still fragmented. To fill this research gap, this study used social learning theory and a grounded theory approach to explore the identity development and self-growth of 12 adolescents from families in China with family travel experiences. Taking a child-centered and participatory approach, the adolescents and their parents (one per family) were interviewed. The data indicated that the away-from-home of family travel could lead adolescents to undergo internalization-based learning as a stress response; such learning could increase adolescents' self-differentiation by improving their self-efficacy and enable behavioral growth and achievement. This study developed a new theory for social learning, that is environment–cognition–stress response–behavior, and the mechanisms underlying the influence of family travel on adolescent self-differentiation emerged. This study provides theoretical contributions useful in the development of family travel experiences and products.

大多数旅游研究都调查了青少年对家庭旅游的体验和主观感受。然而,有关家庭旅游如何影响青少年心理发展的研究仍然比较零散。为了填补这一研究空白,本研究采用社会学习理论和基础理论方法,探讨了 12 名中国家庭有亲子旅游经历的青少年的身份发展和自我成长。采用以儿童为中心的参与式方法,对青少年及其父母(每个家庭一名)进行了访谈。数据表明,家庭旅行中的离家出走可能会导致青少年进行基于内化的学习,以此作为一种应激反应;这种学习可以通过提高青少年的自我效能感来增强他们的自我分化能力,并促进行为成长和成就。本研究提出了一种新的社会学习理论,即环境-认知-压力反应-行为,并揭示了家庭旅行对青少年自我分化的影响机制。本研究为家庭旅行体验和产品的开发提供了有益的理论贡献。
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引用次数: 0
Personal Brand Equity and Telepresence's Role in Tourism Electronic Commerce Live Streaming 个人品牌资产和远程呈现在旅游电子商务中的作用 现场直播
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-23 DOI: 10.1002/jtr.2767
Jing Liu, Fu-Chieh Hsu, Yiran Ma, Yuqing Huang

Despite the increasing popularity of e-commerce live streaming (ECLS), research development in the hospitality and tourism field lags. Drawing on social impact theory, this study aims to investigate the effects of streamers' personal brand equity (strength) and the live-streaming broadcasting environment (immediacy) on viewers' tourism product purchase intention. This research developed three experimental studies to examine the causal link between live-streaming features (i.e., the interactive effect of streamers' personal brand equity and telepresence) and customer responses. The results showed that the interactions between different levels of personal brand equity and telepresence significantly impact positive outcomes related to tourists' behavior and decision-making. This study contributed to the literature and practices by enhancing the understanding of ECLS as a newly emerging marketing tool in the tourism industry. The findings would encourage more hospitality and tourism companies to leverage ECLS as a new marketing campaign strategy.

尽管电子商务直播(ECLS)越来越受欢迎,但在酒店和旅游领域的研究发展却相对滞后。本研究借鉴社会影响理论,旨在探讨直播者的个人品牌资产(强度)和直播环境(即时性)对观众旅游产品购买意向的影响。本研究开展了三项实验研究,以考察直播特征(即直播者个人品牌资产和远程呈现的交互效应)与顾客反应之间的因果联系。结果表明,不同程度的个人品牌资产和远程呈现之间的交互作用对游客的行为和决策产生了显著的积极影响。本研究通过加强对 ECLS 作为旅游业新兴营销工具的理解,为文献和实践做出了贡献。研究结果将鼓励更多的酒店和旅游公司利用 ECLS 作为一种新的营销活动策略。
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引用次数: 0
Medical Tourism Attribute Competitiveness: An Importance–Performance Analysis 医疗旅游属性竞争力:重要性-绩效分析
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-23 DOI: 10.1002/jtr.2770
Habib Jalilian, Rahim Khodayari-Zarnaq, Hojjat Rahmani, Leila Torkzadeh

This study aimed to analyze the performance of medical tourism in Iran using importance–performance analysis (IPA). In this cross-sectional study, five hundred ninety-six medical tourists from West Asian countries (Iraq, Azerbaijan, Kuwait, Qatar, Bahrain, Oman, Syria, Lebanon, Oman, Saudi Arabia, and Yemen) referring to health centers to receive medical services in Iran in 2020 were recruited. A standard IPA questionnaire was used for data collection. IP gaps were negative in all three attributes (medical treatments and service attributes, destination attributes, and tourism-specific attributes). Respondents attached the highest importance to medical treatments and service attributes. The highest IP gap was related to medical treatments and service attributes. The results highlighted that the Iranian tourism industry is not performing well in many areas. Tourism managers and stakeholders should adopt useful strategies for improving those areas with high importance and low performance.

本研究旨在利用重要性-绩效分析法(IPA)分析伊朗医疗旅游的绩效。在这项横断面研究中,共招募了 596 名来自西亚国家(伊拉克、阿塞拜疆、科威特、卡塔尔、巴林、阿曼、叙利亚、黎巴嫩、阿曼、沙特阿拉伯和也门)的医疗游客,他们将于 2020 年到伊朗的医疗中心接受医疗服务。数据收集采用了标准的 IPA 问卷。受访者在所有三个属性(医疗治疗和服务属性、目的地属性和旅游特定属性)方面的 IP 差距均为负值。受访者对医疗和服务属性的重视程度最高。与医疗和服务属性相关的 IP 差距最大。调查结果表明,伊朗旅游业在许多领域表现不佳。旅游业管理者和利益相关者应采取有用的策略,改善那些重要性高而表现不佳的领域。
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引用次数: 0
期刊
International Journal of Tourism Research
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