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Role of Deindividuation Between Perceived Crowding and Tourist Behaviors: Moderating Effect of Environmental Knowledge 拥挤感与游客行为之间的分化作用:环境知识的调节作用
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-09-02 DOI: 10.1002/jtr.2748
WooMi Jo, Yuxuan Lin, Pengsongze Xue, Marion Joppe

Destination crowding has emerged as a serious issue for tourist sites and visitors alike. This research delves into the correlation between two-dimensional perceived (spatial and human) crowding and two tourist behaviors (pro-environmental and deviant behavior). Additionally, it explores the influence of deindividuation and environmental knowledge on these relationships. The study, based on 313 Chinese domestic tourists who recently visited the Great Wall, reveals that perceptions of spatial and human crowding significantly trigger deviant behavior. Conversely, pro-environmental behavior is indirectly impeded by both forms of perceived crowding, with deindividuation acting as a mediating factor. The presence of environmental knowledge proves crucial in empowering tourists to make well-informed behavioral decisions and mitigating the negative effects of deindividuation on their actions. This research contributes to the tourism literature by incorporating deindividuation to enhance the understanding of how perceived crowding affects tourist behaviors. It further advances the field by differentiating between pro-environmental and deviant.

目的地拥挤已成为旅游景点和游客面临的一个严重问题。本研究深入探讨了二维感知(空间和人)拥挤与两种游客行为(亲环境行为和偏差行为)之间的相关性。此外,研究还探讨了去个性化和环境知识对这些关系的影响。该研究以最近游览长城的 313 名中国国内游客为对象,揭示了空间拥挤感和人类拥挤感会显著引发偏差行为。相反,亲环境行为则会受到这两种形式的拥挤感的间接阻碍,而去个性化则是其中的一个中介因素。事实证明,环境知识的存在对于增强游客做出明智行为决定的能力以及减轻非个体化对其行为的负面影响至关重要。本研究将去个性化纳入其中,加深了人们对感知到的拥挤是如何影响游客行为的理解,从而为旅游文献做出了贡献。它通过区分亲环境行为和偏差行为,进一步推动了这一领域的研究。
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引用次数: 0
Exploring Senior Tourists' Technological Experiences: Based on Embodied Cognitive Theory 探索老年游客的技术体验:基于体现认知理论
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-28 DOI: 10.1002/jtr.2750
Chen Qiuxia, Ju Dongchen, Huang Xiaoting

The global aging population brings a growing senior tourist market. This study applies embodied cognitive theory and grounded theory to explore how senior tourists' technological experiences are formed in three travel stages. Twenty-five in-depth interviews were conducted with senior tourists aged 55–82. Three main components of embodied technological experiences were found, namely the characteristics of senior tourists, tourism contexts, and technological cognition. Characteristics affect technological cognition and how seniors react in specific tourism contexts. Tourism contexts play a stimulating role in motivating senior tourists to participate in different tourism activities. Technological cognition reflects personal characteristics and factors that influence technological usage. It proposes meaningful insights that can inspire tourism suppliers to enhance senior tourists' overall technological experience.

全球人口老龄化带来了日益增长的老年旅游市场。本研究运用体现认知理论和基础理论,探讨老年游客的科技体验是如何在三个旅游阶段形成的。研究人员对 55-82 岁的老年游客进行了 25 次深度访谈。研究发现了体现性技术体验的三个主要组成部分,即老年游客的特征、旅游情境和技术认知。特征会影响技术认知以及老年人在特定旅游环境中的反应。旅游情境在激励老年游客参与不同的旅游活动方面起着刺激作用。技术认知反映了影响技术使用的个人特征和因素。该研究提出了有意义的见解,可启发旅游供应商提升老年游客的整体技术体验。
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引用次数: 0
Wellness and Wanderlust: How Social Wellness Impacts Travel Motivation 健康与漫游:社交健康如何影响旅行动机
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-28 DOI: 10.1002/jtr.2745
Hyeon Jo

With the emergence of wellness as a significant lifestyle consideration, its influence on various life aspects, including travel, is gaining attention. This study aims to explore the intricate relationship between social wellness, physiological needs, safety-security needs, self-actualization needs, and travel intention. Utilizing partial least squares structural equation modeling (PLS-SEM), the research examined these connections within a sample of 317 respondents. Findings revealed that social wellness significantly influence physiological needs, which in turn, have a strong positive effect on safety-security needs, self-actualization needs, and travel intention. However, safety-security needs were not found to directly impact travel intention. Income was the only control variable affecting travel intention, with gender, age, and timing of last travel showing no significant influence. These insights carry valuable theoretical contributions, enriching the understanding of wellness-driven travel motivation and offering practical implications for service providers, marketers, and policymakers in the travel and tourism industry.

随着健康成为一种重要的生活方式,它对包括旅行在内的各方面生活的影响也日益受到关注。本研究旨在探讨社交健康、生理需求、安全保障需求、自我实现需求和旅行意向之间错综复杂的关系。研究利用偏最小二乘结构方程模型(PLS-SEM),在 317 个受访者样本中考察了这些关系。研究结果表明,社交健康对生理需求有显著影响,而生理需求反过来又对安全保障需求、自我实现需求和旅行意向产生强烈的积极影响。然而,安全保障需求并未直接影响旅行意愿。收入是影响旅行意愿的唯一控制变量,性别、年龄和最后一次旅行的时间都没有显著影响。这些见解具有宝贵的理论贡献,丰富了人们对健康驱动型旅行动机的理解,并为旅行和旅游业的服务提供商、营销人员和政策制定者提供了实际意义。
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引用次数: 0
Unpacking the complexity of cultural distance in inbound and outbound tourism: A case-oriented approach 解读入境和出境旅游中文化距离的复杂性:以案例为导向的方法
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-28 DOI: 10.1002/jtr.2670
Ziang Zhang, Kevin Kam Fung So, Jing Li, Hossein Olya, Zhenfang Huang

Due to limitations in mainstream symmetric methodologies, the linkages between cultural dimensions and tourism demand have yet to be fully understood. Drawing on Hofstede's theory of national culture and adopting the asymmetric and case-oriented fuzzy-set qualitative comparative analysis method, this investigation explored configuration models of cultural distance between 65 countries in relation to China's inbound and outbound tourism flows. Using a series of three studies, this research assessed the impact of grouping Hofstede's six cultural distance dimensions and the effect of cultural distance as a whole on Chinese inbound and outbound tourism flows within the cultural, administrative, geographic, and economic distance framework. Findings indicate that several paths respectively lead to high inbound and outbound tourism flows. Uncertainty avoidance and long-term orientation are core conditions for high inbound and outbound tourism flows, respectively. Three testable propositions were additionally evaluated by comparing cultural distance configurations between high inbound and outbound tourism flows.

由于主流对称方法的局限性,文化维度与旅游需求之间的联系尚未得到充分理解。本研究借鉴霍夫斯泰德的国家文化理论,采用非对称和案例导向的模糊集定性比较分析方法,探讨了 65 个国家之间文化距离的配置模型与中国入境和出境旅游流的关系。本研究通过三项系列研究,在文化距离、行政距离、地理距离和经济距离框架内,评估了霍夫斯泰德的六个文化距离维度分组的影响,以及文化距离作为一个整体对中国入境和出境旅游流量的影响。研究结果表明,几种路径分别导致了入境和出境旅游的高流量。不确定性规避和长期导向分别是入境和出境旅游高流量的核心条件。通过比较入境和出境旅游高流量之间的文化距离配置,还对三个可检验的命题进行了评估。
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引用次数: 0
Understanding the Post-Pandemic Travel Intentions Among Chinese Residents: Impact of Sociodemographic Factors, COVID Experiences, Travel Planned Behaviours, Health Beliefs, and Resilience 了解中国居民的疫后旅行意愿:社会人口因素、COVID 经验、旅行计划行为、健康信念和复原力的影响
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-27 DOI: 10.1002/jtr.2752
Chunlan Guo, Xiaocao Lu, Shuyue Huang, Ying Zhao, Duoping Zhao

We investigate the shift of travel intentions among Chinese residents following the end of China's Zero-COVID policy in December 2022. Focusing on the 2023 Spring Festival, the first major holiday after the pandemic, we examine the factors influencing travel intentions, including travel experiences during COVID-19, sociodemographics, infection and vaccination experiences, travel planned behaviours, health beliefs, and resilience. Using a cohort study approach, we conducted online surveys in two phases. Initial findings from 1, 263 respondents pre-holiday indicated a moderate intention to travel (average 3.3 out of 5). The results reveal diminishing effects of COVID-19 vaccination, infection experiences and health beliefs (perceived susceptibility, severity and benefits) over time. Past travel experiences, planned behaviours (attitudes, subjective norms and perceived behavioural control), perceived barriers and resilience significantly elevate travel intentions in the post-COVID period. Additionally, a post-holiday survey found that 44.3% of 79 participants had travelled, providing insight into the evolving travel tendencies.

我们研究了中国零接种疫苗政策于 2022 年 12 月结束后中国居民旅行意愿的转变。我们以大流行后的第一个重要节日--2023 年春节为重点,研究了影响旅行意愿的因素,包括 COVID-19 期间的旅行经历、社会人口学、感染和疫苗接种经历、旅行计划行为、健康信念和复原力。我们采用队列研究方法,分两个阶段进行了在线调查。节前对 1,263 名受访者进行的初步调查结果显示,他们的旅行意向一般(平均 3.3 分,满分为 5 分)。结果显示,随着时间的推移,COVID-19 疫苗接种、感染经历和健康信念(感知易感性、严重性和益处)的影响逐渐减弱。过去的旅行经历、计划中的行为(态度、主观规范和感知行为控制)、感知障碍和复原力会显著提高 COVID 后的旅行意愿。此外,一项节后调查发现,79 名参与者中有 44.3% 的人进行过旅行,这有助于深入了解不断变化的旅行倾向。
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引用次数: 0
Repositioning Work and Leisure: Digital Nomads Versus Tourists 重新定位工作与休闲:数字游民与游客
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-26 DOI: 10.1002/jtr.2732
Metin Kozak, Gurel Cetin, Zaid Alrawadieh

A growing yet fragmented debate addressing digital nomadism has recently emerged across different disciplines, including management, organizational behavior, and mobility studies. However, the intersection between digital nomadism and leisure and tourism activities remains blurred. Integrating existing theoretical assessments, this conceptual paper scrutinize digital nomadism from a tourism and leisure perspective, and attempts to provide a broader understanding of this phenomenon. The paper repositions digital nomads in the center of tourism and travel discourse by describing their key characteristics, mobility motives, destination selection process, and critical features, singling them out from conventional business/leisure tourists. This paper significantly contributes to an emerging stream of tourism research addressing digital nomadism as an emerging lifestyle market and provides timely practical implications for policymakers and industry practitioners.

最近,不同学科,包括管理学、组织行为学和流动性研究,都出现了针对数字游牧的争论,这种争论越来越多,但却支离破碎。然而,数字游牧与休闲和旅游活动之间的交集仍然模糊不清。结合现有的理论评估,这篇概念性论文从旅游和休闲的角度审视了数字游牧,并试图为这一现象提供更广泛的理解。本文通过描述数字游民的主要特征、流动动机、目的地选择过程和关键特征,将他们与传统的商务/休闲游客区分开来,从而将数字游民重新置于旅游和旅行讨论的中心。本文为新兴的旅游业研究流做出了重要贡献,将数字游牧作为一个新兴的生活方式市场,并为政策制定者和行业从业者提供了及时的实际意义。
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引用次数: 0
Assessing Bed and Breakfast Customers' Behavioral Intention Based on Self-Congruity Theory 基于自我一致性理论评估住宿加早餐顾客的行为意向
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-22 DOI: 10.1002/jtr.2741
Shuting Tao, Mengke Jia, Xiaoyu Jin

Customers' self-congruity has been verified to be an important antecedent of their satisfaction or loyalty in terms of brand consumption. In the era of the experience economy, effects of customers' self-congruity as well as subject norm on their attitude and behavioral intention concerning the special form of accommodation, that is, B&Bs have been seldomly studied. Therefore, this study applied self-congruity theory with subjective norm to explain the phenomenon of increasing interests of B&Bs. As a result, first, self-image congruity was insignificantly associated with B&B customer attitude. Second, B&B customers' functional congruity positively impacts customers' attitude and subsequential their behavioral intention. Third, customers' behavioral intention was influenced by subjective norm, that is, others' recommendation or suggestion could affect customers' behavioral intention. Collectively, the business operators and investors could develop and establish relative marketing strategies from the angles of subjective norm and functional congruity between customers and B&Bs.

顾客的自我一致性已被证实是其品牌消费满意度或忠诚度的重要前因。在体验经济时代,顾客的自我一致性以及主体规范对其对特殊住宿形式--B&Bs--的态度和行为意向的影响却鲜有研究。因此,本研究运用自我一致性理论和主观规范来解释顾客对民宿兴趣增加的现象。研究结果表明:第一,自我形象一致性与 B&B 顾客态度的关系不大。其次,B&B 顾客的功能一致性会对顾客的态度产生积极影响,进而影响其行为意向。第三,顾客的行为意向受到主观规范的影响,即他人的推荐或建议会影响顾客的行为意向。总之,企业经营者和投资者可以从顾客与 B&Bs 之间的主观规范和功能一致性角度出发,制定和建立相对应的营销策略。
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引用次数: 0
Strategies for coping with business travel stressors: Enhancing business travel satisfaction through leisure activities 应对商务旅行压力的策略:通过休闲活动提高商务旅行满意度
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-22 DOI: 10.1002/jtr.2683
Soona Park

Business travel often introduces stressors due to heavy workloads and the disruption of personal routines. As a stress-coping strategy, different types of leisure can be integrated into business travel to promote travelers' overall travel satisfaction. However, the traditional belief that more physically active leisure is always better may not hold true for business travelers; their constrained schedules and potential conflicts with employers may limit the feasibility of such activities. Using an exploratory sequential design, this study first employed semi-structured interviews to identify four preferred leisure types among business travelers. Subsequently, an online survey showed the effectiveness of cultural/natural attractions and social leisure activities in reducing travel stress while boosting satisfaction, aligning with business travelers' primary motives. This finding supports the arousal theory, emphasizing varying desires for arousal based on the specific circumstances of travelers. This study can also contribute to the enhancement of business travelers' travel competency.

由于繁重的工作负担和个人生活规律被打乱,商务旅行往往会带来压力。作为一种应对压力的策略,可以将不同类型的休闲活动融入商务旅行中,以提高旅行者的整体旅行满意度。然而,"多运动的休闲方式总是更好 "这一传统观念对于商务旅行者来说可能并不适用;他们有限的日程安排以及与雇主的潜在冲突可能会限制此类活动的可行性。本研究采用探索性顺序设计,首先通过半结构式访谈确定了商务旅行者偏好的四种休闲类型。随后,一项在线调查显示,文化/自然景点和社交休闲活动在减轻旅行压力和提高满意度方面非常有效,与商务旅行者的主要动机相吻合。这一发现支持了唤醒理论,强调了根据旅行者的具体情况而产生的不同唤醒欲望。这项研究还有助于提高商务旅行者的旅行能力。
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引用次数: 0
The Effects of Service Recovery Actions on Customers' Post-Recovery Responses to Online Travel Agencies (OTAs): The Moderating Role of Price 服务恢复行动对客户对在线旅行社(OTA)恢复后反应的影响:价格的调节作用
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-20 DOI: 10.1002/jtr.2742
Jungjin Hwang

The main purpose of this study is to investigate the impacts of service recovery actions on customers' post-recovery responses to initial service failure and a double deviation and to investigate the moderating effect of price on the relationship between recovery actions and these responses. The findings show that active recovery actions led to more favorable post-recovery responses than passive actions in both initial and double deviation situations. No moderating effect of price was found between recovery actions and customers' post-recovery responses. From an academic perspective, this study helps researchers understand how customers positively perceive recovery actions that reflect procedural and interactional justice in service failure situations. The findings also suggest that practitioners of OTAs should engage in active recovery actions that include prompt communication on the progress of the incident (i.e., procedural justice) and a sincere apology (interactional justice) to alleviate customers' negative responses due to service failures.

本研究的主要目的是调查服务恢复行动对客户对初始服务故障和双重偏差的恢复后反应的影响,并调查价格对恢复行动与这些反应之间关系的调节作用。研究结果表明,在初始服务故障和双偏差情况下,主动恢复行动比被动恢复行动更有利于恢复后的反应。在回收行动与客户回收后反应之间,没有发现价格的调节作用。从学术角度来看,本研究有助于研究人员了解顾客如何积极看待在服务故障情况下反映程序公正和互动公正的恢复行动。研究结果还表明,在线旅游服务提供商应采取积极的恢复行动,包括及时沟通事件进展(即程序公正)和真诚道歉(互动公正),以减轻顾客因服务失败而产生的负面反应。
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引用次数: 0
Social support and travel: Enhancing relationships, communication, and understanding for travel companions 社会支持与旅行:加强旅行同伴之间的关系、沟通和理解
IF 4.1 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2024-08-18 DOI: 10.1002/jtr.2712
Xueqiu Zhuang, Yahui Wang

This study explores the multifaceted relationship between travel patterns and mental health (MH) in China, offering a novel integrative approach that synthesizes various factors such as mode of transportation, cultural distance, financial implications, and trip planning. Utilizing a descriptive research design, 622 tourists were surveyed using a pen-and-paper questionnaire at designated tourist destinations in China. Findings reveal that travel positively influences MH by providing new experiences, socialization, and relaxation, leading to reduced stress and improved well-being. Duration, frequency, and active travel modes are associated with better MH outcomes. Solo travel fosters personal growth, while group travel enhances social support. Natural environments offer greater MH benefits than urban settings, and leisure travel surpasses work-related trips in promoting MH. Greater cultural distance, poor trip planning, and financial burdens negatively impact MH. This comprehensive framework offers insights into public health and tourism policies, advancing the understanding of how travel elements collectively influence MH.

本研究探讨了中国旅游模式与心理健康(MH)之间的多方面关系,提供了一种新颖的综合方法,综合了交通方式、文化距离、财务影响和旅行规划等各种因素。研究采用描述性研究设计,在中国指定的旅游目的地使用纸笔问卷对 622 名游客进行了调查。研究结果表明,旅游通过提供新体验、社交和放松,对 MH 产生了积极影响,从而减轻了压力,提高了幸福感。旅行时间、频率和积极的旅行方式与更好的心理健康结果相关。独自旅行能促进个人成长,而集体旅行则能增强社会支持。自然环境比城市环境更有益于身心健康,在促进身心健康方面,休闲旅行超过了与工作有关的旅行。较大的文化距离、糟糕的旅行规划和经济负担会对心理健康产生负面影响。这一综合框架为公共卫生和旅游政策提供了启示,加深了人们对旅游要素如何共同影响心理健康的理解。
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引用次数: 0
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International Journal of Tourism Research
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