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Disaster Recovery: How Ad Hoc Marketing Systems Build and Mobilize Social Capital for Service Delivery 灾难恢复:特设营销系统如何为服务提供建立和动员社会资本
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-07-01 DOI: 10.1177/07439156211000355
Lucie K. Ozanne, J. Ozanne
Communities are increasingly confronted with disasters that bring acute and chronic challenges. Previous research highlights the importance of ad hoc marketing exchange systems for expanding community resource capacities following a disaster. The current study builds on this research, taking a granular look at an existing ad hoc marketing system that provided exchange services before a disaster. Prior to an earthquake, this ad hoc system built three forms of social capital—structural, cognitive, and relational—and expanded latent capacities for self-organizing and learning. Following a natural disaster, the ad hoc marketing system flexed to meet individual and community needs. Specifically, three types of learning—routine, extended routine, and improvisational—emerged, mobilizing existing social capital to deliver recovery services and goods. This study highlights the delivery of recovery goods and services as an ad hoc marketing system evolved to become a learning system during the months and years of recovery. Implications are explored for citizens, municipalities, policy makers, and businesses by highlighting the importance of building and practicing diverse forms of social capital before a disturbance so that capacities can be mobilized during recovery.
社区越来越多地面临带来急性和慢性挑战的灾害。先前的研究强调了灾后临时营销交换系统对扩大社区资源能力的重要性。当前的研究建立在这项研究的基础上,对灾难发生前提供交换服务的现有临时营销系统进行了细致的研究。在地震发生之前,这个特别的系统建立了三种形式的社会资本——结构、认知和关系——并扩大了自我组织和学习的潜在能力。在自然灾害之后,特别的营销系统灵活地满足了个人和社区的需求。具体而言,出现了三种类型的学习——常规学习、扩展学习和即兴学习,调动了现有的社会资本来提供恢复服务和产品。这项研究强调,在恢复的几个月和几年里,提供恢复商品和服务作为一种特别的营销系统演变成一种学习系统。通过强调在骚乱发生前建立和实践各种形式的社会资本的重要性,以便在恢复期间调动能力,探讨了对公民、市政当局、决策者和企业的影响。
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引用次数: 17
How Product Type and Organic Label Structure Combine to Influence Consumers’ Evaluations of Organic Foods 产品类型和有机标签结构如何结合影响消费者对有机食品的评价
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-07-01 DOI: 10.1177/0743915620922873
Jeffrey R. Parker, Iman Paul, Ryan Hamilton, Omar Rodriguez-Vila, Sundar G. Bharadwaj
This research finds that how a firm conveys a food’s organic nature through an organic label impacts consumers’ evaluation of that food. Consistent with previous research, adding organic labels to foods is detrimental to evaluations of vice (but not virtue) foods, but simple changes to the structure of the organic label attenuate the negative effect of such labels on evaluations of vice foods. Specifically, whereas product-level organic labels (e.g., “organic burrito”) result in lower evaluations of vice foods, ingredient-level organic labels (e.g., “burrito with all organic ingredients”) do not. No effect of organic label structure is found for virtue foods. The authors draw on theories of feature-based categorical typicality and fluency to suggest one psychological process by which organic label structure can impact consumers’ evaluations of vice foods.
本研究发现,企业如何通过有机标签传达食品的有机性质会影响消费者对该食品的评价。与先前的研究一致,在食品上添加有机标签不利于对不良食品(而不是有益食品)的评价,但对有机标签结构的简单改变会减弱这种标签对不良食品评价的负面影响。具体来说,虽然产品级有机标签(例如,“有机墨西哥卷饼”)会导致对不良食品的较低评价,但成分级有机标签(例如,“所有有机成分的墨西哥卷饼”)不会。没有发现有机标签结构对有益食品的影响。作者借鉴了基于特征的分类典型和流畅性理论,提出了有机标签结构影响消费者对不良食品评价的一种心理过程。
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引用次数: 3
How Communications That Portray Unhealthy Food Consumption Reduce Food Intake Among Dieters 描述不健康食品消费的宣传如何减少节食者的食物摄入量
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-05-04 DOI: 10.1177/07439156211019035
Mia Birau, Diogo Hildebrand, C. Werle
Both regulatory agencies and nonprofit organizations seek to understand how various tactics and appeals contained in food and public health advertisements might influence the food intake of an increasingly dieting-conscious population. This article addresses this important issue by examining how consumers who are concerned with their diets react to rich images of unhealthy food consumption. Results of two experiments show that exposure to food advertisements containing unhealthy food consumption imagery reduces food intake among consumers chronically concerned with dieting, whereas a third experiment shows a similar decrease in intended consumption when a public health advertisement portrays the consumption of unhealthy food. These findings in turn offer guidelines for maximizing the effectiveness of messages that attempt to promote healthy eating habits. In addition, this research provides theoretical contributions to the self-control and mental imagery research domains, which have public policy implications for regulatory agencies and nonprofit organizations.
监管机构和非营利组织都试图了解食品和公共健康广告中包含的各种策略和呼吁如何影响日益注重节食的人群的食物摄入量。这篇文章通过研究关注他们的饮食的消费者如何对不健康食品消费的丰富图像作出反应来解决这个重要问题。两个实验的结果表明,接触含有不健康食品消费图像的食品广告会减少长期关注节食的消费者的食物摄入量,而第三个实验表明,当公共卫生广告描绘不健康食品的消费时,预期消费量也会出现类似的下降。这些发现反过来提供了指导方针,以最大限度地提高信息的有效性,试图促进健康的饮食习惯。此外,本研究为自我控制和心理意象研究领域提供了理论贡献,对监管机构和非营利组织的公共政策具有重要意义。
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引用次数: 3
Do Consumers Order More Calories in a Meal with a Diet or Regular Soft Drink? An Empirical Investigation Using Large-Scale Field Data 消费者会在一餐中选择低热量饮料还是普通软饮料来增加卡路里吗?使用大规模野外数据的实证调查
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-04-20 DOI: 10.1177/07439156211014900
Sina Ghotbi, Tirtha Dhar, C. Weinberg
Diet carbonated soft drinks (CSDs) were introduced to help consumers lower caloric intake. However, critics suggest that these drinks can provide an excuse to consume more calories, a so-called “Big Mac and Diet Coke” mentality that is consistent with behavioral theories such as moral licensing (e.g., combining a healthy eating choice with an indulgent, less healthy one). Using individual-level food and drink consumer panel data from a major fast-food restaurant chain, the authors empirically examine meals with a regular CSD versus a diet CSD. Results after controlling for drink size and demographics show that consumers generally do not order higher total calories from a meal with a diet CSD; rather, the authors find significant reductions in calorie count, suggesting that within a single meal, diet CSDs can help consumers unwilling to stop drinking CSDs to reduce calories. So, despite popular beliefs to the contrary, policy makers can consider diet CSD availability as a “calorie-reduction” strategy to lower calorie consumption within a meal.
无糖碳酸软饮料(CSDs)的引入是为了帮助消费者降低热量摄入。然而,批评人士指出,这些饮料可以为摄入更多卡路里提供借口,一种所谓的“巨无霸和健怡可乐”的心态,与道德许可等行为理论是一致的(例如,将健康的饮食选择与放纵的、不太健康的饮食选择结合起来)。作者利用一家大型快餐连锁店的个人食品和饮料消费者面板数据,实证地检查了常规CSD和节食CSD的膳食。在控制了饮料大小和人口统计数据后的结果表明,消费者通常不会从含有CSD的膳食中订购更高的总热量;相反,作者发现卡路里含量显著减少,这表明在一顿饭中,饮食CSDs可以帮助不愿停止饮用CSDs的消费者减少卡路里。因此,尽管普遍认为相反,政策制定者可以将饮食CSD的可用性视为一种“减少卡路里”的策略,以降低一餐中的卡路里消耗。
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引用次数: 2
May the Force Be with You: Expanding the Scope for Marketing Research as a Force for Good in a Sustainable World 愿力量与你同在:在可持续发展的世界中,扩大营销研究的范围,成为一种有益的力量
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-04-01 DOI: 10.1177/07439156211000741
Martin Mende, Maura L. Scott
It has been an honor and inspiration to serve as coeditors for this special issue of the Journal of Public Policy & Marketing (JPP&M) on Transformative Consumer Research (TCR). In this editorial, we aim to provide some background on the TCR movement and position it within a broader emerging theme that envisions “Marketing as a Force for Good” in a more sustainable world. To operationalize this vision of sustainability, we propose that marketing scholars pay (more) attention to the United Nations’ 17 Sustainable Development Goals. We conclude by illustrating how the articles in this special issue, as well as the work in JPP&M in general, are directly related to these truly essential goals.
作为《公共政策与营销杂志》(JPP&M)关于变革消费者研究(TCR)特刊的共同编辑,我感到非常荣幸和鼓舞。在这篇社论中,我们旨在提供一些关于TCR运动的背景,并将其定位在一个更广泛的新兴主题中,即在一个更可持续的世界中,“营销是一种向善的力量”。为了实现这一可持续性愿景,我们建议营销学者(更多地)关注联合国的17个可持续发展目标。最后,我们将说明本期特刊中的文章,以及JPP&M的总体工作是如何与这些真正重要的目标直接相关的。
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引用次数: 30
Political Polarization: Challenges, Opportunities, and Hope for Consumer Welfare, Marketers, and Public Policy 政治两极分化:消费者福利、市场营销和公共政策的挑战、机遇和希望
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-04-01 DOI: 10.1177/0743915621991103
T. Weber, Chris Hydock, William Ding, Meryl P. Gardner, Pradeep K Jacob, N. Mandel, David Sprott, Eric Van Steenburg
Political polarization is a marked political division in the population, characterized by multiple manifestations. The authors argue that it can affect consumer psychology, which in turn influences marketers, policy makers, and consumer welfare. The present work introduces the construct of political polarization to the marketing literature and shows how it serves as a novel challenge for various marketing stakeholders. For consumers, the authors propose that political polarization increases the salience of political identities, alters inter- and intragroup dynamics, and amplifies cognitive biases. These effects negatively affect consumer welfare, including financial welfare, relationships, mental and physical health, and societal interests. For marketers, polarization introduces a challenge to both be more sociopolitically engaged while also navigating competing political interests. Polarization also creates new opportunities and challenges for segmentation, targeting, loyalty, and product offerings. For policy makers, political polarization creates policy gaps, impedes the implementation of policy, and obstructs governance. Building from these insights, the authors consider the drawbacks and overlooked benefits of political polarization, potential remedies, and directions for future research.
政治两极分化是人口中明显的政治分化,具有多种表现形式。作者认为,它可以影响消费者心理,进而影响营销人员、政策制定者和消费者福利。目前的工作介绍了政治极化的结构到营销文献,并表明它如何作为一个新的挑战,为各种营销利益相关者。对于消费者来说,作者提出政治极化增加了政治身份的显著性,改变了群体间和群体内部的动态,并放大了认知偏见。这些影响对消费者福利产生负面影响,包括经济福利、人际关系、身心健康和社会利益。对于营销人员来说,两极分化带来了挑战,既要更多地参与社会政治,又要驾驭相互竞争的政治利益。两极分化也为细分、目标定位、忠诚度和产品提供创造了新的机遇和挑战。对于政策制定者来说,政治两极分化造成了政策缺口,阻碍了政策的实施,阻碍了治理。基于这些见解,作者考虑了政治两极分化的缺点和被忽视的好处,潜在的补救措施以及未来研究的方向。
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引用次数: 29
Dr. Geraldine “Gerri” Henderson and Dr. Jerome D. Williams: Two Treasured Pillars in the Transformative Consumer Research Community Geraldine“Gerri”Henderson博士和Jerome D. Williams博士:转型消费者研究界的两个宝贵支柱
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-04-01 DOI: 10.1177/07439156211000761
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引用次数: 0
Sustainable by Design: Choice Architecture and the Carbon Footprint of Grocery Shopping 设计的可持续性:选择建筑和杂货店购物的碳足迹
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-03-25 DOI: 10.1177/07439156211008898
L. Panzone, A. Ulph, D. Hilton, Ilse A. Gortemaker, Ibrahim A. Tajudeen
The increase in global temperatures requires substantial reductions in the greenhouse emissions from consumer choices. The authors use an experimental incentive-compatible online supermarket to analyze the effect of a carbon-based choice architecture, which presents commodities to customers in high, medium, and low carbon footprint groups, in reducing the carbon footprints of grocery baskets. The authors relate this choice architecture to two other policy interventions: (1) a bonus-malus carbon tax on all grocery products and (2) moral goal priming using an online banner noting the moral importance of reducing one’s carbon footprint. Participants shopped from their home in an online store containing 612 existing food products and 39 existing nonfood products for which the authors had carbon footprint data over three successive weeks, with the interventions occurring in the second and third weeks. Choice architecture reduced participants’ carbon footprint significantly in the third week by reducing the proportion of choices made in the high-carbon aisle. The carbon tax reduced carbon footprint in both weeks, primarily by reducing overall spend. The goal-priming banner led to a small reduction in carbon footprint in the second week only. Thus, the design of the marketplace plays an important role in achieving the policy objective of reducing greenhouse gas emissions.
全球气温的上升要求大量减少消费者选择的温室气体排放。作者使用一个实验性的激励兼容的在线超市来分析基于碳的选择架构的影响,该架构向高、中、低碳足迹群体的顾客提供商品,以减少杂货篮的碳足迹。作者将这种选择架构与另外两项政策干预联系起来:(1)对所有杂货征收奖惩碳税;(2)使用在线横幅提示减少碳足迹的道德重要性的道德目标启动。参与者在家中的一家网上商店购物,其中包含612种现有食品和39种现有非食品产品,作者在连续三周内获得了这些产品的碳足迹数据,干预发生在第二周和第三周。选择架构通过减少高碳通道的选择比例,在第三周显著减少了参与者的碳足迹。碳税在两周内都减少了碳足迹,主要是通过减少总体支出。目标启动横幅仅在第二周就导致了碳足迹的小幅减少。因此,市场的设计对实现减少温室气体排放的政策目标起着重要作用。
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引用次数: 19
Framings of Food Waste: How Food System Stakeholders Are Responsibilized in Public Policy Debate 食物浪费的框架:食品系统利益相关者如何在公共政策辩论中承担责任
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-03-11 DOI: 10.1177/07439156211005722
Nina Mesiranta, Elina Närvänen, M. Mattila
Food waste is a global sustainability issue that demands that multiple stakeholders participate in solving it. This article examines how different food system stakeholders are held responsible in the policy debate related to food waste reduction. The study adopts a framing approach, paying attention to the construction and negotiation of what is going on in the food waste–related public policy debate. The data consist of documents generated as a result of food policy development processes in Finland. The authors identify four framings—eco-efficiency, solidarity, safety, and appreciation—within which the issue of food waste is presented differently and different stakeholders responsibilized. The framings reveal the nature of food waste as a boundary object, a flexible and open-ended object that has different context-dependent meanings. The study extends marketing literature on responsibilization by investigating several stakeholders beyond consumers. Additionally, considering food waste a boundary object sheds light on how stakeholders, even those with conflicting interests, can debate policy measures collaboratively. Finally, the authors outline policy implications related to each framing.
食物浪费是一个全球性的可持续性问题,需要多方利益相关者参与解决。本文探讨了不同的粮食系统利益相关者如何在与减少粮食浪费有关的政策辩论中承担责任。本研究采用框架方法,关注食物浪费相关公共政策辩论中正在发生的事情的构建和谈判。这些数据由芬兰粮食政策制定过程产生的文件组成。作者确定了四个框架——生态效率、团结、安全和欣赏——在这些框架中,食物浪费问题以不同的方式呈现,不同的利益相关者负有责任。这些框架揭示了食物垃圾作为边界对象的本质,这是一个灵活和开放的对象,具有不同的上下文依赖意义。该研究通过调查消费者以外的几个利益相关者,扩展了责任营销文献。此外,将食物浪费视为一个边界对象,有助于阐明利益相关者(即使是那些利益冲突的人)如何协同讨论政策措施。最后,作者概述了与每个框架相关的政策含义。
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引用次数: 16
“Get a £10 Free Bet Every Week!”—Gambling Advertising on Twitter: Volume, Content, Followers, Engagement, and Regulatory Compliance “每周免费下注10英镑!”- Twitter上的赌博广告:数量、内容、关注者、参与度和法规遵从性
IF 7.8 3区 管理学 Q1 BUSINESS Pub Date : 2021-02-19 DOI: 10.1177/0743915621999674
R. Rossi, A. Nairn, Josh T Smith, C. Inskip
The internet raises substantial challenges for policy makers in regulating gambling harm. The proliferation of gambling advertising on Twitter is one such challenge. However, the sheer scale renders it extremely difficult to investigate using conventional techniques. In this article, the authors present three U.K. Twitter gambling advertising studies using both big data analytics and manual content analysis to explore the volume and content of gambling ads, the age and engagement of followers, and compliance with U.K. advertising regulations. They analyze 890,000 organic ads from 417 accounts along with data on 620,000 followers and 457,000 engagements (replies and retweets). They find that approximately 41,000 U.K. children follow Twitter gambling accounts, and that two-thirds of gambling advertising tweets fail to fully comply with regulations. Ads for e-sports gambling are markedly different from those for traditional gambling (such as on soccer, casinos, and lotteries) and appear to have strong appeal for children, with 28% of engagements with e-sports gambling ads coming from users under 16 years old. The authors make six policy recommendations: spotlight e-sports gambling advertising, create new social media–specific regulations, revise regulation on content appealing to children, use technology to block users under 18 years from seeing gambling ads, require ad labeling of organic gambling tweets, and deploy better enforcement.
互联网给政策制定者在监管赌博危害方面提出了重大挑战。Twitter上赌博广告的激增就是其中一个挑战。然而,巨大的规模使得使用传统技术进行调查极其困难。在本文中,作者介绍了三个英国Twitter赌博广告研究,使用大数据分析和人工内容分析来探索赌博广告的数量和内容,关注者的年龄和参与度,以及对英国广告法规的遵守情况。他们分析了来自417个账户的89万个有机广告,以及62万名粉丝和45.7万名参与(回复和转发)的数据。他们发现,大约有4.1万名英国儿童关注Twitter赌博账户,三分之二的赌博广告推文没有完全遵守规定。电子竞技赌博广告与传统赌博(如足球、赌场和彩票)的广告明显不同,似乎对儿童有很强的吸引力,28%的电子竞技赌博广告来自16岁以下的用户。作者提出了六项政策建议:关注电子竞技赌博广告,制定新的社交媒体特定法规,修订对儿童有吸引力的内容的法规,使用技术阻止18岁以下的用户看到赌博广告,要求对有机赌博推文进行广告标记,并部署更好的执法。
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引用次数: 15
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Journal of Public Policy & Marketing
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