Journal of Hospitality and Tourism Management最新文献

Group-buying coupons have increasingly become a crucial marketing measure for restaurants to attract and maintain consumer flow. Compared to redemption in-store, stimulating consumer repurchase intention is more important for long-term restaurant development. Accordingly, this study, grounded in social influence theory, explores the mechanisms by which restaurant group-buying bill amount display and peer presence affect consumer repurchase intention through two scenario experiments. The findings are as follows: (1) When peers are present, displaying the original amount on the bill enhances consumer repurchase intention more effectively; when peers are absent, displaying the discounted amount has a stronger effect. Meanwhile, intimacy level strengthens the effect of peer presence, thereby further enhancing repurchase intention. (2) Self-esteem plays a mediating role in the aforementioned relationships. (3) Consumer self-construal moderates these relationships. These results not only enrich the theoretical understanding of restaurant group-buying but also offer practical insights for enhancing post-group-buying marketing effectiveness.

Drawing on identity development theory, this study examines the relationships between negative dark tourism transformative experiences (NDTTEs), self-reflection, self-rumination, self-discovery, and well-being to corroborate a model explaining how NDTTEs contribute to tourists’ well-being. A cross-sectional survey was conducted with 684 tourists who had visited dark tourism sites over the past three years. Two constructs representing NDTTEs were identified (anger and disgust, pain and sadness), and the results indicated that NDTTEs were predictors of self-reflection and self-rumination. Unexpectedly, self-reflection negatively affected self-rumination. Self-reflection and self-rumination were determinants of self-discovery, which subsequently affected well-being. This study offers a new theoretical lens for understanding the role of dark tourism in promoting tourists’ well-being.

Although consumers are increasingly collaborating with service providers to create value in the tourism industry, the potential for self-serving bias (i.e., taking credit or deflecting blame onto others) can be detrimental to co-creation. There is a lack of research addressing how such unproductive effects can be reduced from the perspective of consumer autonomy. To bridge this gap, this study investigates the consumer self-serving bias effect and the mitigating role of autonomy within four scenario-based experiments. Our findings reveal that consumers demonstrate self-serving bias when they are involved in the co-creation process. This bias can be significantly reduced when consumers have autonomy of whether and what to co-create. The study also shows that autonomy of with whom to co-create, does not reduce self-serving bias. This study extends the consumer autonomy and value co-creation literature in tourism services and offers practical insights into the effective management of value co-creation.

Customer misbehavior is a major problem in shared service environments. Empirical evidence suggests that customer misbehavior negatively affects the patronage intentions, emotions, and overall service experience of observing customers. Yet, there is limited knowledge on how service providers can restore the satisfaction of customers who witness other customers' disruptive behaviors. To fill this gap, this study examines the impact of symbolic recovery strategies (appreciation vs. apology) and cultural tightness-looseness on observing customers' recovery satisfaction. Through three experimental studies, we find that among bystanders with a tight (vs. loose) orientation, an apology (vs. appreciation) leads to greater recovery satisfaction. A moderated mediation analysis further reveals that perceived norm violation mediates the impact of recovery strategy on bystanders’ recovery satisfaction, particularly among participants with a loose orientation. Theoretically, our study contributes to the literature on service recovery and cultural tightness and looseness. Importantly, our research suggests that hospitality firms operating within cultures characterized by a low tolerance for norm violation should offer an apology, while those in loose contexts may show appreciation to customers observing others' misbehavior. Additional theoretical and managerial implications are discussed.

Authenticity and destination image, as significant topics in tourism research, have received relatively less attention within the context of ancient village tourism. Given that ancient villages encompass multidimensional attributes including rural settlements, cultural heritage, and tourism resources, the relationship between influencing elements of tourism experience becomes inherently complex. Consequently, this article focuses on five ancient villages along the Yellow River in Hancheng City, China, employing methodologies such as in-depth interviews, field surveys, and participatory observation. Drawing upon affective appraisal theory, this study aims to investigate the interplay between authenticity, situational involvement, destination image, and tourist satisfaction. Its objective is to elucidate the pivotal role of these factors in enhancing tourist experiences and encouraging the long-term growth of village tourism. It was found that contextual involvement enhances the depth of visitor experience, authenticity maintains the cultural uniqueness of the village, and destination image reflects the overall perception of the village by visitors, and all three are positively related to visitor satisfaction. Furthermore, higher contextual involvement strengthens the mediation function of destination image between authenticity and tourist satisfaction. Theoretically, this study advances the enrichment of scholarship in affective evaluation theory and tourism experience, offering new perspectives on understanding the influencing factors of tourist satisfaction. In practical terms, as an emerging form of tourism, ancient village tourism has great market potential and economic value. This study helps to enhance the attractiveness and competitiveness of ancient village tourism by revealing the influencing factors of tourists' satisfaction. It also guides tourism development to give the preservation and inheritance of cultural heritage greater consideration, avoids excessive commercialization and homogenization, and ensures the continuation of the cultural characteristics and historical values of ancient villages.

In the tourism, hospitality, and events industry, organizational justice plays a crucial role in shaping key job outcomes such as organizational commitment, trust, job performance, innovation, and organizational citizenship behaviors. This exhaustive scoping review not only clarifies existing knowledge but also identifies gaps and outlines future research directions, providing a comprehensive roadmap for advancing organizational justice research and practice within these sectors. The results of this review highlight the significance of procedural and distributive justice dimensions, advocate for the integration of diverse leadership styles, stress the importance of empirical exploration, promote cross-cultural research, and endorse the use of qualitative methodologies. By delving into nuanced variables, this review enhances our understanding of the implications and applications of organizational justice in the tourism, hospitality, and events industries.

Tourist socialization process suggest that family and friends shape tourist's cognition, and in turn their behaviors. A conceptual model is developed that investigates tourists' perceived risk as an underlying mechanism between tourism activity type, travel companion type and purchase decisions to illustrate tourist socialization process in tourism activity decision-making. This study further investigates the potential moderation of scarcity appeals on tourist socialization process. A questionnaire survey and three situational experiments were conducted to test hypothesized relationships. Findings indicate that when accompanied by friends (vs. family), tourists have higher purchase intentions toward challenging tourism activities; when accompanied by family (vs. friends), tourists have higher purchase intentions toward relaxing tourism activities. Additionally, tourist's perceived risk mediates the socialization process in tourism activity decision-making, but this effect is attenuated in demand-framed (vs. supply-framed) scarcity appeals.

The updated iteration of social media provides new possibilities for mitigating environmental problems. To further clarify the environmental value of emerging social media, based on the construal level theory, this study investigated the tourism live streaming of environmental science popular, with presence as a boundary condition. This study constructed a theoretical model of the influence of the streamer interpretation service on the pro-environmental behavior intentions of potential tourists. After conducting a linear regression analysis on 428 randomly sampled questionnaires, it was found that: streamer interpretation service can not only directly stimulate pro-environmental behavior intentions, but also indirectly stimulate pro-environmental behavior intentions through psychological proximity which encompasses cognitive proximity and emotional proximity. Presence can enhance the influence of the streamer interpretation service on psychological proximity, and ultimately affect the pro-environmental behavior intentions. The research results enrich the research on the relationship between emerging social media and potential tourists' pro-environmental behavior.

Eco-gamification is increasingly recognized as a promising approach to address critical environmental challenges and support the achievement of Sustainable Development Goals (SDGs) of ‘net zero’ emissions and neutrality in land degradation by 2050. However, sustaining long-term engagement remains a challenge, which may be due to the insufficient integration of gamified media elements with visual representations of users' sustainability efforts. Building upon theory of media richness, this study proposes a ‘gamification-user-destination’ model to explore the psychological mechanisms underlying the connections formed between users and destinations through eco-gamification. Based on data from 308 experienced users, a higher-order model indicates that no single strategy can promote environmentally friendly behaviours. Instead, a moderated moderated-mediation effect is observed, suggesting that eco-gamification achieves optimal results when destinations demonstrate genuine environmental commitment. Conversely, superficial environmental campaigns can be counterproductive. This study contributes to the eco-gamification discourse by demonstrating how eco-gamification, in linking users and destinations, is geared toward sustainability goals.

While previous research has achieved consensus on the benefits of constructive deviant behavior within the hospitality industry and has proposed various solutions to promote this behavior, there remains a gap in understanding what frontline employees do after engaging in constructive deviant behavior. Drawing on impression management theory, we established a model in which constructive deviant behavior impacts feedback-seeking behavior (FSB) and defensive silence (DS). Study 1 used scenario manipulations to examine the mediation effect of Leader–member exchange (LMX) ambivalence linking constructive deviant behavior with FSB and DS. Study 2, a survey of 362 frontline employees from 11 hotels, revealed that constructive deviant behavior was positively related to LMX ambivalence and that LMX ambivalence mediated the relationship between constructive deviant behavior and actor's FSB and DS. We also found that proactive personality positively moderated the impact of LMX ambivalence on FSB. We discussed the theoretical and practical implications of our findings.