Journal of Hospitality and Tourism Management最新文献_第3页

Historical empathy: A key driver of visitor cultural attitudes at heritage destinations 历史同理心：遗产目的地游客文化态度的关键驱动因素

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2026-01-02 DOI: 10.1016/j.jhtm.2025.101392

Ling Zhang , Xi Li , Xinwei Li

Historical empathy is regarded as an essential ability that allows for a comprehensive understanding of history. Tourism research suggests that it could have a significant impact on tourists' experiences and attitudes as well. Given the scarcity of appropriate tools for measuring historical empathy, particularly in tourism contexts, this study firstly employed the scale-development process to develop a tourist historical empathy scale that includes historical imagination, historical contextualization, reflection, and affective connection. Then, a model that integrates tourist engagement, historical empathy, and cultural attitudes was proposed to explore the interrelationships among the constructs. The analysis of 444 valid questionnaire responses revealed that, while engagement can affect all dimensions of historical empathy, it can only influence tourists' cultural attitudes through the full mediation role of reflection and affective connections. This study advances understanding of tourists’ historical empathy, reveals the internal mechanism from social interaction to attitudes within the social constructivism theory.

历史同理心被认为是全面理解历史的基本能力。旅游业研究表明，它也可能对游客的体验和态度产生重大影响。鉴于历史同理心的测量工具缺乏，尤其是在旅游情境下，本研究首先采用量表开发过程编制了一个包含历史想象、历史情境化、反思和情感联系的旅游历史同理心量表。然后，我们提出了一个整合游客参与、历史同理心和文化态度的模型来探索这些构念之间的相互关系。通过对444份有效问卷的分析发现，游客的投入可以影响历史共情的各个维度，但只能通过反思和情感联系的充分中介作用来影响游客的文化态度。本研究推进了对游客历史共情的认识，揭示了社会建构主义理论中从社会互动到态度的内在机制。

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引用次数: 0

From surprise to evangelism: The sequential roles of delight and brand defense in hospitality 从惊喜到传福音：愉悦和品牌防御在酒店业中的连续角色

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2026-01-02 DOI: 10.1016/j.jhtm.2025.101391

Noureddine Selmi , Damien Chaney , Muhammad Dliya'ul Haq , John Christopher B. Mesana

In the competitive hospitality industry, emotionally resonant guest experiences are vital for fostering long-term brand support. Building on Affective Events Theory, this study thus investigates how surprise, customer delight, brand defense, and customer intimacy contribute to brand evangelism. This study draws on data collected from 367 hotel guests in Tunisia and analyzes the responses using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that surprise significantly enhances both customer delight and brand defense. Furthermore, while customer intimacy directly influences brand evangelism, it does not significantly moderate the link between brand defense and evangelism. Finally, the results show that surprise drives brand evangelism indirectly through a serial mediation pathway of customer delight and brand defense, highlighting how emotional experiences translate into proactive brand-supportive behaviors.

在竞争激烈的酒店业中，情感共鸣的客人体验对于培养长期品牌支持至关重要。本研究以情感事件理论为基础，探讨惊喜、顾客喜悦、品牌保护和顾客亲密度对品牌传播的影响。本研究收集了突尼斯367位酒店客人的数据，并使用偏最小二乘结构方程模型（PLS-SEM）分析了他们的反应。研究结果显示，惊喜显著提高了顾客满意度和品牌防御。此外，虽然顾客亲密关系直接影响品牌传福音，但它并没有显著调节品牌防御与传福音之间的联系。最后，研究结果表明，惊喜通过顾客愉悦和品牌防御的一系列中介路径间接推动品牌传播，突出了情感体验如何转化为积极的品牌支持行为。

引用次数: 0

Understanding guests’ distrust of P2P accommodation: A dual-stage analysis using PLS-SEM and fsQCA 了解客人对P2P住宿的不信任：使用PLS-SEM和fsQCA的双阶段分析

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2026-01-02 DOI: 10.1016/j.jhtm.2025.101390

Gomaa Agag , Thouraya Gherissi Labben , Mohamed Abdelwahab , Mohamed M. Elsotouhy , Mohamed A. Ghonim , Mohamed A. Khashan

Trust is crucial in peer-to-peer (P2P) housing services; they typically include many stages of interactions among hosts and guests in both online and offline situations. However, few explorations have focused on examining the main factors affecting guests' distrust of P2P accommodation. This empirical study presented a more in-depth understanding of how to simulate guests' distrust of P2P accommodation in the UK. The proposed configurational model built upon both complexity theory and fsQCA to test the study hypotheses. Guests' demographics, personal traits, and hosts' attributes represent the three main configurations that predict the causal antecedents of guests' distrust of P2P accommodation. Our model was tested using data collected from 746 P2P guests in the UK. The findings revealed that personal traits (i.e., agreeableness, openness to experience, neuroticism, conscientiousness, extraversion) and hosts' attributes (i.e., ulterior motivation; fake identity) are key drivers of guest distrust towards P2P. The fsQCA results revealed that 5 recipes were valid for attaining high distrust of P2P. Our study offers significant theoretical and managerial implications. The findings underscore the complex nature of consumers trust towards P2P accommodation, suggesting that firms should closely monitor consumers personal traits and hosts’ attributes to improve consumers trust towards P2P accommodation.

信任在点对点（P2P）住房服务中至关重要；它们通常包括主人和客人在在线和离线情况下的许多互动阶段。然而，很少有研究关注影响客人不信任P2P住宿的主要因素。这项实证研究更深入地了解了如何模拟英国客人对P2P住宿的不信任。提出了基于复杂性理论和fsQCA的构型模型来检验研究假设。客人的人口统计特征、个人特征和房东的属性代表了预测客人不信任P2P住宿的因果前因的三个主要配置。我们的模型使用从英国746位P2P客户收集的数据进行了测试。研究结果显示，个人特征（如亲和性、开放性、神经质、尽责性、外向性）和房东属性（如别有动机、虚假身份）是客人不信任P2P的关键因素。fsQCA结果表明，5个配方对实现P2P的高不信任是有效的。我们的研究提供了重要的理论和管理意义。研究结果强调了消费者对P2P住宿的信任的复杂性，建议企业应密切监测消费者的个人特征和房东的属性，以提高消费者对P2P住宿的信任。

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引用次数: 0

How do intergenerational interactions change in the travel context? Insights from Chinese adult children 在旅行的背景下，代际互动是如何变化的？来自中国成年子女的见解

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-29 DOI: 10.1016/j.jhtm.2025.101385

Zhuoye Zhang , Shixiu Weng , Mohan Li

This study investigates the changes in interactions between Chinese adult children and their parents when their interaction context shifts from everyday life to travel. Based upon qualitative inquiries into the subjective experiences of Chinese adult children, this study finds that the frequency, intensity, and valence of intergenerational interactions increase during travel; moreover, intergenerational conflicts may arise in some families due to limited empathy and communication skills. Based on family systems theory, four interrelated factors leading to these changes are also discussed. External stimuli and co-presence interaction pattern work as external and internal triggers, respectively, which together amplify intergenerational differences in conceptions and adaptability. These differences influence family role identification and foster changes in interaction behaviors across generations. The study expands theory on family tourism by exploring the dynamic characteristics of interactions between Chinese adult children and their parents. It also provides valuable practical implications for tourism product development and marketing management fostering positive intergenerational interactions.

本研究探讨了当中国成年子女与父母的互动情境从日常生活转向旅行时，其互动情境的变化。基于对中国成年子女主观体验的定性调查，本研究发现，在旅行过程中，代际互动的频率、强度和效价都有所增加；此外，由于缺乏同理心和沟通技巧，一些家庭可能会出现代际冲突。基于家庭系统理论，本文还讨论了导致这些变化的四个相互关联的因素。外部刺激和共同存在互动模式分别作为外部和内部触发因素，共同放大了代际间观念和适应性的差异。这些差异影响了家庭角色认同，并促进了代际互动行为的变化。本研究通过探索中国成年子女与父母互动的动态特征，拓展了家庭旅游理论。它还为旅游产品开发和营销管理提供了有价值的实际意义，促进积极的代际互动。

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引用次数: 0

Exploring the potential of the pratfall effect in travel influencer marketing 探索旅游网红营销中偶发效应的潜力

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-28 DOI: 10.1016/j.jhtm.2025.101388

Fatih Celik , Erdogan Koc , Selçuk Yasin Yildiz , Emre Tarim , Ahmad Daryanto

This study introduces the use of the pratfall effect as a novel concept in increasing the efficiency and effectiveness of social media influencers (SMIs) in tourism. Drawing on the stereotype content model, the study examines whether the pratfall effect can be associated with perceived warmth and competence and ultimately relates to the travel intentions of customers through its link to travel inspiration. The study also investigates the moderating roles of central and peripheral processing routes based on the elaboration likelihood model. Using a scenario-based survey design, data were collected from 234 Turkish Instagram users who actively follow SMIs. Findings reveal that pratfall-induced perceived warmth and competence toward the SMI are associated with travel inspiration, which mediates followers' travel intentions. The strengths of these effects vary according to the message processing routes of the followers. While peripheral processing corresponds with increased warmth perceptions, central processing relates to enhanced competence perceptions of the SMI. These findings extend the SMI literature and offer practical implications for tourism practitioners to develop efficient and effective influencer marketing strategies.

本研究将“失态效应”作为一个新概念引入旅游业中提高社交媒体影响者（SMIs）的效率和有效性。利用刻板印象内容模型，本研究考察了闹剧效应是否与感知到的温暖和能力相关，并通过其与旅行灵感的联系最终与顾客的旅行意图相关。基于精细似然模型，研究了中心加工路线和外围加工路线的调节作用。使用基于场景的调查设计，从234名积极关注SMIs的土耳其Instagram用户中收集数据。研究结果表明，失足跌倒诱导的感知温暖和对SMI的能力与旅行灵感有关，旅行灵感介导了追随者的旅行意图。这些效果的强度根据追随者的消息处理路由而变化。外围加工与温暖感知的增加相对应，而中央加工与SMI的能力感知的增强有关。这些发现扩展了SMI文献，并为旅游从业者制定高效和有效的网红营销策略提供了实际意义。

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引用次数: 0

Interdependent struggles of cultural heritage generativity 文化遗产生成的相互依存斗争

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-25 DOI: 10.1016/j.jhtm.2025.101384

Zhe Chen , Lianping Ren , Cora Un In Wong , Tianqi Yu , Chris Ryan , Xiaoyu Zhang

Cultural heritage sites preserve history and community identity, sustaining traditions and intergenerational knowledge while fostering belonging, yet residents could struggle with cultural inheritance and generativity. This paper explores interdependent struggles of residential generativity in the cultural heritage site of Lin’an, China. Drawing on twenty-seven semi-structured interviews, the paper uses qualitative content analysis and identifies three generative levels in cultural transmission. At the familial level, the interdependent struggles revolve around the intricate process of parents’ transmission of values and knowledge to their children, as well as the reciprocal feedback from the younger generation. Shifting to the societal level, the study reveals a significant reliance on government-led preservation, which tends to overshadow the potential of active citizen engagement. The study also reveals struggles at the digital level, involving virtual-physical integration and expectation-practice alignment. Findings provide theoretical insights and practical implications for enhancing the culture-sensitive understanding of heritage generativity.

文化遗产保存了历史和社区身份，在培养归属感的同时维持了传统和代际知识，但居民可能会在文化传承和繁衍方面遇到困难。本文探讨了中国临安文化遗产地居住生成的相互依存斗争。利用27个半结构化访谈，本文采用定性内容分析，确定了文化传播中的三个生成层次。在家庭层面，相互依存的斗争围绕着父母向子女传递价值观和知识的复杂过程，以及年轻一代的相互反馈。从社会层面来看，该研究揭示了对政府主导的保护的严重依赖，这往往掩盖了公民积极参与的潜力。该研究还揭示了数字层面的挣扎，包括虚拟-物理集成和期望-实践校准。研究结果为加强对遗产生成的文化敏感性理解提供了理论见解和实践意义。

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引用次数: 0

Proactive customer service performance in hospitality and tourism: A systematic review and future directions 酒店和旅游业的主动客户服务绩效：系统回顾和未来方向

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-25 DOI: 10.1016/j.jhtm.2025.101386

Na Bai , Rosly Othman , Hazem Yusuf Osrof

Proactive customer service performance (PCSP) has emerged as a critical construct in service research, enabling organizations to anticipate and address customer needs before they surface. This proactive approach is associated with higher satisfaction, loyalty, and trust, giving businesses a competitive edge. This is particularly salient for the hospitality and tourism (H&T) industry, where personal connections and smooth service experiences are key to success. Despite its importance, scholarly understanding of PCSP remains dispersed, with limited integration of its theoretical bases, antecedents, contextual environments, and methodological approaches. To address this gap, this study systematically reviews 57 articles using the theories, contexts, characteristics, and methods (TCCM) framework, providing an integrative synthesis of prior work. The review develops a framework that maps direct and indirect influences, mediators, moderators, and control variables identified in PCSP research. By consolidating and extending these insights, the paper aims to advance theoretical development, identify promising avenues for future inquiry, and offer practical guidance for leveraging PCSP to support customer engagement and organizational performance in the H&T sector.

主动客户服务绩效（PCSP）已经成为服务研究中的一个关键结构，使组织能够在客户需求出现之前预测和解决客户需求。这种积极主动的方法与更高的满意度、忠诚度和信任有关，给企业带来竞争优势。这在酒店和旅游业（H&；T）行业尤为突出，个人关系和流畅的服务体验是成功的关键。尽管它很重要，但对PCSP的学术理解仍然分散，其理论基础、前提、上下文环境和方法方法的整合有限。为了解决这一差距，本研究使用理论、背景、特征和方法（TCCM）框架系统地回顾了57篇文章，对先前的工作进行了综合综合。本综述建立了一个框架，描绘了PCSP研究中确定的直接和间接影响、中介、调节因子和控制变量。通过巩固和扩展这些见解，本文旨在推进理论发展，为未来的调查确定有希望的途径，并为利用PCSP来支持H&；T部门的客户参与和组织绩效提供实践指导。

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引用次数: 0

The “original face”: Visitors’ experience in Buddhist pilgrimage tourism through the lens of Zen thought “本相”：游客在禅思镜头下的佛教朝圣旅游体验

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-24 DOI: 10.1016/j.jhtm.2025.101387

Hui Zhang , Jun Wen , Keji Huang , Metin Kozak , Yunyun Fan

This study examines the visitors' experience while participating in the Dachaotai in Mount Wutai through the prism of Chinese Zen philosophy. Data was collected through participatory observation, in-depth interviews, and online texts. This study subsequently analyzed the data within the framework of the means-end chain model through which four attributes, six consequences, and three values were identified. The results showed that an attribute-consequence-value hierarchical value map of the original face could be constructed, and the formation process of visitors' original face was deduced. The value stratum of the experience regarding visitors' original face primarily encompassed “Free flow of thoughts”, “Being in one's own mind”, and “Epiphany”,which could be interpreted within the principal tenets of Zen Buddhism. The research findings contribute to the existing body of knowledge about Buddhist pilgrimage tourism and bridge the gap that exists between Chinese Zen philosophy and tourist experience.

本研究透过中国禅宗哲学的棱镜来检视游客在五台山大朝台的体验。通过参与式观察、深度访谈和在线文本收集数据。本研究随后在手段-终端链模型的框架内分析了数据，通过该模型确定了四个属性，六个后果和三个值。结果表明，该方法可以构建原始人脸的属性-结果-值层次值映射，并推导出访问者原始人脸的形成过程。关于游客本真面貌的体验的价值层次主要包括“思想的自由流动”、“在自己的心中”和“顿悟”，这可以用禅宗的主要教义来解释。本文的研究成果为佛教朝圣旅游的现有知识体系做出了贡献，并弥补了中国禅宗哲学与游客体验之间存在的差距。

引用次数: 0

A systematic literature review on the application of normative feedback intervention to promote pro-environmental behavior: Implications for the tourism and hospitality sectors 应用规范反馈干预促进亲环境行为的系统文献综述：对旅游业和酒店业的影响

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-23 DOI: 10.1016/j.jhtm.2025.101381

Xiwen (Sivin) Xiao , Xin Jin , Leonie Lockstone-Binney

There have been growing calls for cost-effective interventions to promote pro-environmental behavior (PEB) among tourism and hospitality consumers. Normative feedback intervention (NFI), a behavioral intervention from behavioral science and social psychology, has proven cost-effective in encouraging PEB across various disciplines. However, limited efforts have been made to systematically understand its potential in promoting PEB within tourism and hospitality. To address this gap, this paper systematically reviews 104 multidisciplinary studies examining NFI's impacts on PEB through a two-stage analysis. The multidisciplinary findings highlighted key features, including research contexts, targeted PEB types, and research methods and theories employed. Additionally, three research themes emerged: (1) research foci on key NFI dimensions, (2) mediators and moderators of NFI's impacts on PEB, and (3) underlying theories explaining NFI's impacts on PEB. This research also identifies key research gaps and outlines future directions. To better inform the design and implementation of NFI in tourism and hospitality, this review proposes several sector-specific factors that may significantly affect NFI's impacts on PEB in these sectors, including tourist and consumer types, trip purposes, hotel types, and implementation scenarios. Theoretical and practical contributions to advancing PEB intervention research, both holistically and within tourism and hospitality, are also discussed.

越来越多的人呼吁采取具有成本效益的干预措施，促进旅游业和酒店业消费者的亲环境行为。规范反馈干预（NFI）是一种来自行为科学和社会心理学的行为干预，已被证明在鼓励跨学科的PEB方面具有成本效益。但是，在系统地了解其在旅游业和酒店业促进PEB方面的潜力方面所作的努力有限。为了解决这一差距，本文系统地回顾了104项多学科研究，通过两阶段分析来检验NFI对PEB的影响。多学科的研究结果突出了关键特征，包括研究背景、目标PEB类型以及采用的研究方法和理论。此外，还出现了三个研究主题：(1)对NFI关键维度的研究重点；(2)NFI对PEB影响的中介和调节因子；(3)NFI对PEB影响的基础理论。这项研究还确定了关键的研究差距，并概述了未来的方向。为了更好地为旅游业和酒店业NFI的设计和实施提供信息，本综述提出了几个特定行业的因素，这些因素可能会显著影响NFI对这些行业PEB的影响，包括游客和消费者类型、旅行目的、酒店类型和实施方案。对推进PEB干预研究的理论和实践贡献，无论是整体上还是在旅游和酒店业，也进行了讨论。

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引用次数: 0

Inspiring differentiated imaginative process in tourists: Sensory experiences and advertising language congruency effect 激发游客差异化想象过程：感官体验与广告语言一致性效应

IF 7.8 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Management

Pub Date : 2025-12-18 DOI: 10.1016/j.jhtm.2025.101383

Lujun Su , Yong Yang , Xuehuan He

Sensory cues have been increasingly applied to tourism advertising marketing. However, when and how to use the five sensory experiences to enhance advertising effectiveness remains unclear. Drawing on construal level theory and mental simulation theory, this study investigates how the interaction between sensory experiences (proximal vs. distal) and advertising language (concrete vs. abstract) influences the effectiveness of online tourism advertising. Through a pilot study, three online experiments, and a field experiment with actual liking behavior measurements, we confirmed the effectiveness of online tourism advertising depends largely on the match between sensory experiences and advertising language. Specifically, proximal sensory experiences with concrete language descriptions could elicit the vividness of mental simulation, whereas distal sensory experiences with abstract language descriptions could elicit metaphor of mental simulation; both approaches enhance the persuasive effect of tourism advertising. These results offer new perspectives on tourism sensory marketing and have important implications for enhancing the effectiveness of advertisements.

感官线索在旅游广告营销中的应用越来越广泛。然而，何时以及如何使用这五种感官体验来提高广告效果仍不清楚。本研究利用解释水平理论和心理模拟理论，探讨了感官体验（近端与远端）和广告语言（具体与抽象）之间的相互作用如何影响在线旅游广告的有效性。通过一项初步研究、三个在线实验和一个实地实验，我们证实了在线旅游广告的有效性在很大程度上取决于感官体验和广告语言之间的匹配。具体而言，具有具体语言描述的近端感觉经验可诱发心理模拟的生动性，而具有抽象语言描述的远端感觉经验可诱发心理模拟的隐喻性；这两种方式都增强了旅游广告的说服效果。这些结果为旅游感官营销提供了新的视角，对提高广告的有效性具有重要意义。

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引用次数: 0