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Exploring the dimensions of traditional breakfast experience: A netnography study 探索传统早餐体验的维度:一项网络研究
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3136
Davut Kodaş
The primary aim of this paper is to explore the dimensions of traditional breakfast experience of international tourists visiting Istanbul. To achieve this aim, the netnography approach, which is a qualitative study method, was performed using the User-Generated Content (UGC) technique. The data were gathered in July 2022 from TripAdvisor platform and were sequenced from the latest to the earliest reviews (n=1184). The results of this study demonstrated that the traditional breakfast experience has six major components: authenticity, memorability, novelty, local hospitality, food attributes, togetherness, and social interactions. Significant theoretical and managerial implications were discussed.
本文的主要目的是探讨国际游客访问伊斯坦布尔的传统早餐体验的维度。为了实现这一目标,使用用户生成内容(UGC)技术进行了网络学方法,这是一种定性研究方法。数据于2022年7月从TripAdvisor平台收集,并按最新到最早的评论排序(n=1184)。研究结果表明,传统早餐体验有六个主要组成部分:真实性、可记忆性、新颖性、当地好客性、食物属性、团聚性和社会互动。讨论了重要的理论和管理意义。
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引用次数: 0
Military expenditure, policy syndromes and tourism in the world 军费、政策综合症与世界旅游业
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3097
Simplice Asongu, Nicholas Odhiambo
This study assesses the importance of military expenditure in moderating the role of insecurity dynamics on tourist arrivals or international tourism in 163 countries. It is framed to assess how the future of international tourism can be improved when military expenditure is used as a tool to mitigate perceived and real security risks that potentially reduce international tourists’ arrivals. The empirical evidence is based on Negative binomial regressions. The following main findings are established. Military expenditure significantly moderates violent crimes and perception of criminality to induce a favorable net impact on international tourist arrivals. The corresponding net effect is insignificant and negative for insecurity dynamics of “access to weapons” and “political instability”, respectively. An extended analysis is performed to assess thresholds at which political instability can be moderated for the desired net effect. This threshold is the critical mass at which the unconditional negative impact from political instability is neutralized with military expenditure. Policy implications are discussed.
本研究评估了军事开支在缓和不安全动态对163个国家的游客抵达或国际旅游的作用方面的重要性。该报告旨在评估,当军事开支被用作减轻可能减少国际游客抵达的感知和实际安全风险的工具时,如何改善国际旅游业的未来。经验证据是基于负二项回归。主要发现如下:军事开支显著缓和了暴力犯罪和对犯罪行为的看法,从而对国际游客入境人数产生了有利的净影响。相应的净效应对“获得武器”和“政治不稳定”的不安全动态分别是微不足道和消极的。本文进行了一项扩展分析,以评估为达到预期的净效果而缓和政治不稳定的阈值。这一门槛是政治不稳定的无条件负面影响被军事开支所抵消的临界质量。讨论了政策影响。
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引用次数: 0
Factors influencing the willingness to pay for aviation voluntary carbon offsets: А literature review 影响航空自愿碳补偿支付意愿的因素:А文献综述
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.2741
Hannes Cordes, Stefan Baumeister, Minna Käyrä
One measure to mitigate the carbon emissions created from air travel is voluntary carbon offsets (VCO). As a voluntary measure, the question of whether there is willingness to pay (WTP) for VCOs and due to what factors is as old as the concept itself. A vast amount of literature has studied the factors influencing WTP for VCOs, producing diverse but also contradictory results. In order to shed new light on the question of which factors influence air passengers’ WTP, a systematic quantitative literature review assessing the existing literature on this topic was conducted. Out of 332 studies, 47 articles published between 2004 and 2020 were selected and analysed. The results showed that the highest WTP can be found among young, high-income and highly educated air travellers that are aware of aviation’s contribution to climate change and feel personally responsible for their own contribution to it. Gender played no role in WPT. In terms of the offsetting programs themselves, they should be built to create trust in their effectiveness, establish a clear link between customers’ paying and the positive outcome for the environment, be transparent, not be priced too high and, most importantly, air passengers should be made aware of their existence.
减少航空旅行产生的碳排放的一项措施是自愿碳抵消(VCO)。作为一项自愿性措施,是否存在对vco的支付意愿(WTP)以及由什么因素引起的问题与这个概念本身一样古老。大量文献研究了vco的WTP影响因素,得出了不同但也相互矛盾的结果。为了进一步阐明是哪些因素影响了航空旅客的WTP,本文对已有的关于该主题的文献进行了系统的定量的文献综述。从332项研究中,选择并分析了2004年至2020年间发表的47篇文章。结果显示,年轻、高收入和受过高等教育的航空旅客的WTP最高,他们意识到航空对气候变化的贡献,并对自己的贡献负有个人责任。性别对WPT无影响。就抵消计划本身而言,应该建立对其有效性的信任,在客户的支付和对环境的积极结果之间建立明确的联系,透明,定价不太高,最重要的是,航空乘客应该意识到它们的存在。
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引用次数: 0
Memorable gastronomic experience in sustainable tourism destinations: evidence from Croatia 可持续旅游目的地令人难忘的美食体验:来自克罗地亚的证据
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3156
Marina Laskarin Azic, Dora Rašan, Krešimir Mikinac
The aim of this study is to examine the nature of the relationship (direct and indirect) between perceived quality aspects (PQ), memorable gastronomic experiences (MGE) and tourist behavioral intentions (BI) in two sustainable destinations in Croatia - Istra and Međimurje. A sample of 414 respondents was collected through a questionnaire. To examine the relationships between PQ, MGE and BI, the primary data were then subjected to PLS-SEM analysis. The findings of this study indicate that a stronger direct relationship between MGE and BI was found in Istria compared to Međimurje. Moreover, among tourists who visited Istria, MGE proved to be a stronger moderator between local food (LF) and BI of tourists. By following the research results in both sustainable destinations, DMOs can create sustainable gastronomic routes with special attention to key elements of quality that promote the MGE.
本研究的目的是研究感知质量方面(PQ)、令人难忘的美食体验(MGE)和游客行为意图(BI)在克罗地亚伊斯特拉和Međimurje两个可持续目的地之间的关系(直接和间接)的本质。通过问卷调查收集了414名受访者的样本。为了检验PQ、MGE和BI之间的关系,对原始数据进行PLS-SEM分析。这项研究的结果表明,与Međimurje相比,伊斯特拉岛的MGE和BI之间存在更强的直接关系。此外,在伊斯特拉的游客中,MGE被证明是当地食物(LF)与游客BI之间更强的调节因子。通过跟踪这两个可持续目的地的研究结果,dmo可以创建可持续的美食路线,并特别关注促进MGE的关键质量要素。
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引用次数: 0
COVID-19 as a paradigm shift? Insights from the degrowth debate in tourism COVID-19是一种范式转变?旅游业中去生长辩论的启示
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3137
Moritz Langer, Jürgen Schmude
For years, Barcelona has been a city torn between economic success in tourism through increasing numbers of tourists and protest against the rising pressure on the city due to tourism. Resistance to the increasing social and ecological pressure exerted by intensive tourism in the city grew especially in the last ten years prior to the COVID- 19 pandemic, and voices emerged that actively demanded a degrowth transition of the tourism sector. This paper studies the influence of the COVID-19 pandemic on the quest for a sustainable degrowth transformation of Barcelona’s tourism model. In this regard, the central developments in Barcelona’s tourism sector since the start of the COVID-19 pandemic are analyzed and the implications of these developments for the degrowth movement in the city are outlined. Within the context of the qualitative content analysis, the different social and economic perspectives of the degrowth debate in tourism in Barcelona are contrasted and classified. The central research results outline that the measures taken so far for a more sustainable tourism since the start of the COVID-19 pandemic are mainly of a technical nature and do not have systemic-transformative components. Accordingly, there are reasons to believe that a return to the growth-oriented tourism model is prioritized, and so far, no indications point to the initiation of a degrowth transition.
多年来,巴塞罗那一直是一个在旅游业带来的经济成功(游客数量不断增加)和抗议旅游业给城市带来的日益增长的压力之间摇摆不定的城市。特别是在COVID- 19大流行之前的过去十年中,对城市集约化旅游业带来的日益增加的社会和生态压力的抵制日益强烈,并出现了积极要求旅游业进行去增长转型的声音。本文研究了2019冠状病毒病大流行对寻求巴塞罗那旅游模式可持续去增长转型的影响。在这方面,本文分析了自2019冠状病毒病大流行开始以来巴塞罗那旅游部门的主要发展情况,并概述了这些发展对该市去增长运动的影响。在定性内容分析的背景下,对巴塞罗那旅游业中去增长辩论的不同社会和经济观点进行了对比和分类。核心研究结果表明,自2019冠状病毒病大流行开始以来,迄今为实现更可持续的旅游业而采取的措施主要是技术性的,不具有系统性的变革成分。因此,有理由相信,回归以增长为导向的旅游模式是优先考虑的,到目前为止,没有迹象表明开始了去增长的过渡。
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引用次数: 0
Supporting green transition in the Finnish tourism sector by identifying green skills 通过确定绿色技能,支持芬兰旅游业的绿色转型
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3223
Sanna-Mari Renfors
Green skills are a prerequisite for a sustainable and resource-efficient tourism sector and an essential element in tourism employment. To support the sector’s green transition, it is critical to bridge existing green skills gaps. Therefore, this qualitative research identifies the relevant and up-to-date green skills necessary when working in the tourism sector for the sector to become committed to a more sustainable world. The main data consisted of both secondary and primary (individual interviews, n=11 and a group interview) data sources. Five themes describing the green skills emerged from the data: (1) environmental management, (2) resource-efficiency, (3) carbon management, (4) green product and service development, and (5) sustainability communication. The findings have important practical implications for tourism education and training providers and tourism employers.
绿色技能是可持续和资源节约型旅游部门的先决条件,也是旅游业就业的基本要素。为了支持该行业的绿色转型,弥合现有的绿色技能差距至关重要。因此,这项定性研究确定了在旅游业工作时所需的相关和最新的绿色技能,使该部门致力于建立一个更可持续的世界。主要数据包括次要和主要数据源(个人访谈,n=11和小组访谈)。从数据中得出的五个主题描述了绿色技能:(1)环境管理,(2)资源效率,(3)碳管理,(4)绿色产品和服务开发,以及(5)可持续性传播。研究结果对旅游教育培训提供者和旅游雇主具有重要的实际意义。
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引用次数: 0
Effective or ineffective? Using ChatGPT for staffing in the hospitality industry 有效还是无效?使用ChatGPT为酒店行业提供人员配置
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3286
Nirmeen Elmohandes, Mostafa Marghany
Artificial intelligence tools, for example, ChatGPT, are designed for use in various contexts. This research aims to interview ChatGPT (Generative Pre-trained Transformer) about its usage for staffing in the hospitality industry. This is one of only a handful of studies in the hospitality research field to include an interview with the ChatGPT, highlighting its positive aspects, shortcomings, and implications for employers and job seekers. This interview revealed that ChatGPT can be used in candidate screening, virtual interviews based on evaluation criteria, pre- employment assessment, training assistance, and language support. However, the dark side of using ChatGPT can include potential biases, the limitation of emotional intelligence, the possibility of misinterpretation, and the restriction of domain-specific knowledge. Our results have significant implications for the hospitality industry regarding whether ChatGPT can play an influential role in the recruitment process despite its limitations.
人工智能工具,例如ChatGPT,设计用于各种上下文。本研究旨在采访ChatGPT(生成预训练变压器),了解其在酒店行业人员配置中的使用情况。这是酒店研究领域为数不多的几项研究之一,其中包括对ChatGPT的采访,突出了它的积极方面、缺点以及对雇主和求职者的影响。这次访谈表明,ChatGPT可以用于候选人筛选、基于评估标准的虚拟面试、就业前评估、培训协助和语言支持。然而,使用ChatGPT的阴暗面可能包括潜在的偏见、情商的限制、误解的可能性以及特定领域知识的限制。尽管ChatGPT有其局限性,但我们的研究结果对酒店业是否能在招聘过程中发挥重要作用具有重要意义。
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引用次数: 0
The essence of the hotel room in the hotel business – the hotel managers’ perspective 酒店客房在酒店经营中的本质——酒店管理者的视角
Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-11-01 DOI: 10.54055/ejtr.v36i.3158
Anatoly Lvov, Raija Komppula
The objective of this study is to gain a better understanding of how hotel management perceives the role of the hotel room from the customers’ perspective and what role the room plays as regards the hotel management business. Previous research has focused on the hotel’s location, the attributes of the hotel and the room, revenue management, pricing, hotel guest experiences, and customer satisfaction. In this study, 19 managers operating in Finland were interviewed: ten hotel managers from 4-5-star hotels and nine from 2-3-star hotels. An inductive approach to the data analysis was adapted and the research findings indicated that the hotel managers were deeply concerned about the customer expectations of their hotel stay. The role of the hotel room as the core element of hotel accommodation was acknowledged by the interviewees. Even though accommodation in the room is regarded as the major product of a hotel, the hotel overnight stay may be different for the customer depending on the hotel’s facilities, their services and the customers targeted. In the case of business customers, accommodation with a good bed and the necessary services is all that is seen to be required. While for leisure customers, the overnight stay is perceived to be similar to a home experience during a holiday. However, the findings of this study reveal that there is a contradiction between the management’s perception of the role of the room and the everyday practices of the hotel management in terms of marketing the amenities the hotel offers. Although hotel managers follow room- based accounting metrics to measure the performance of the hotel they also simultaneously attempt to grasp the intangible feelings of the guests. In order to sell experiences, hotel managers first need to sell the room.
本研究的目的是为了更好地了解酒店管理如何从顾客的角度看待酒店房间的作用,以及房间在酒店管理业务中扮演什么角色。之前的研究主要集中在酒店的位置、酒店和客房的属性、收益管理、定价、酒店客人体验和客户满意度。在这项研究中,我们采访了19位在芬兰经营的管理者:10位来自4-5星级酒店的管理者,9位来自2-3星级酒店的管理者。采用归纳方法进行数据分析,研究结果表明,酒店经理非常关注客户对其酒店住宿的期望。酒店房间作为酒店住宿的核心要素的作用得到了受访者的认可。尽管房间内的住宿被视为酒店的主要产品,但根据酒店的设施、服务和目标客户的不同,客人在酒店过夜的时间可能会有所不同。对于商务客户来说,有一张好床的住宿和必要的服务是他们所需要的。而对于休闲客户来说,过夜被认为类似于度假期间的家庭体验。然而,本研究的结果表明,在营销酒店提供的便利设施方面,管理层对客房作用的认识与酒店管理层的日常实践之间存在矛盾。虽然酒店管理者遵循以客房为基础的会计指标来衡量酒店的绩效,但他们同时也试图掌握客人的无形感受。为了销售体验,酒店管理者首先需要销售房间。
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引用次数: 0
Tourist tax for sustainability: Determining willingness to pay 可持续发展旅游税:决定支付意愿
IF 2.3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-16 DOI: 10.54055/ejtr.v35i.2813
Levent Göktaş, G. Cetin
Tourist tax has become increasingly important to destinations worldwide to internalize the external costs of tourism and to support tourism investments, provide social services and protect the environment. Based on “the user pays principle”, tourist tax aims for a fair distribution of the costs created by tourism activity. It is therefore important to explore the tourists’ willingness to pay tourist tax, identify its antecedents, and examine outcomes of tourist tax. However, few studies have examined attitudes of tourist as taxpayers. Hence, the present study aims to the determine tourists’ willingness to pay (WTP) tourist tax to enhance sustainable tourism and identify the factors affecting their willingness. Informed by the literature review, various scenarios of willingness to pay tourist tax were created. The scenario surveys were collected from tourists staying at least one night in Istanbul. Data from 428 responses collected were analyzed by utilizing the Tobit model in the STATA v14 program. The results indicate that average amount that tourists are willing to pay varied with each scenario. The WTP was lowest when the expenditure items were not specified whereas it was highest for the cultural heritage support scenario. In line with the proposed model, willingness to pay also depended on socio-demographic variables, knowledge level, travel content, and behavioral factors.
旅游税对世界各地的目的地来说越来越重要,可以将旅游业的外部成本内部化,支持旅游投资,提供社会服务和保护环境。基于“用户付费原则”,旅游税旨在公平分配旅游活动产生的成本。因此,探索游客缴纳旅游税的意愿,确定其前因,并检验旅游税的结果具有重要意义。然而,很少有研究考察游客作为纳税人的态度。因此,本研究旨在确定游客缴纳旅游税的意愿,以促进可持续旅游,并确定影响他们意愿的因素。根据文献综述,产生了各种愿意缴纳旅游税的情景。情景调查是从在伊斯坦布尔至少住一晚的游客那里收集的。利用STATA v14程序中的Tobit模型对收集的428个响应的数据进行分析。结果表明,游客愿意支付的平均金额随情景的变化而变化。当未指定支出项目时,WTP最低,而在文化遗产支持方案中,WTP最高。根据所提出的模型,支付意愿还取决于社会人口统计学变量、知识水平、旅行内容和行为因素。
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引用次数: 0
Workplace bullying, psychological distress, and work engagement in the hospitality industry: The moderating effect of self- compassion 酒店业的职场欺凌、心理困扰和工作投入:自我同情的调节作用
IF 2.3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2023-06-16 DOI: 10.54055/ejtr.v35i.3056
Elham Anasori, Mohammad Soliman, Carlos Costa
The present study investigates the structural associations between workplace bullying, employee psychological distress, and work engagement within the hospitality setting. It also evaluates the moderating impact of self- compassion on the direct path between workplace bullying and employee psychological distress. Employing a quantitative approach, PLS-SEM has been applied to analyse the data, collected by survey, from full-time employees at 2-star and 3-star hotels in Antalya. The results indicated that workplace bullying significantly predicted psychological distress and deteriorated employee engagement. In addition, there is a significant effect of employees’ psychological distress on their engagement. However, employee self-compassion did not significantly moderate the effect of workplace bullying on psychological distress. The study findings add solid and valuable contributions to concerned scholars and hoteliers by illustrating how bullying behavior could impact employees’ psychological distress and their work engagement, considering the interaction role of self-compassion on the link between bullying behavior on employees’ psychological distress. Limitations and future research are further discussed.
本研究调查了工作场所欺凌、员工心理困扰和酒店环境中工作投入之间的结构性关联。它还评估了自我同情对职场欺凌和员工心理困扰之间直接路径的调节作用。采用定量方法,PLS-SEM被应用于分析通过调查收集的安塔利亚二星级和三星级酒店全职员工的数据。结果表明,职场欺凌显著预测了员工的心理困扰,并降低了员工的敬业度。此外,员工的心理困扰对他们的敬业度也有显著影响。然而,员工的自我同情并没有显著调节职场欺凌对心理困扰的影响。考虑到自我同情在欺凌行为与员工心理困扰之间的相互作用,研究结果阐明了欺凌行为如何影响员工的心理困扰和工作投入,为相关学者和酒店经营者提供了坚实而有价值的贡献。进一步讨论了局限性和未来的研究。
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引用次数: 1
期刊
European Journal of Tourism Research
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