Pub Date : 2023-04-23DOI: 10.1177/23197145231163442
David Amani
This study sought to investigate the relationship between social media brand engagement and resilience to negative word of mouth (RNWOM) when mediated by brand familiarity. Using stimulus–organism–response (SOR) theory, it is suggested that the dimensions of social media brand engagement act as a stimulus to drive responses like RNWOM directly and indirectly through brand familiarity as an organism. A self-administered questionnaire was used to survey 505 customers in the telecommunications industry in Tanzania, and the data was analyzed using structural equation modelling in AMOS 21. The findings indicate that social media brand engagement dimensions are the drivers of brand familiarity; brand familiarity explains why and how customers develop RNWOM. Therefore, marketers should use social media brand engagement as a strategic tool to build brand familiarity, which can help customers improve their capabilities to resist negative information about brands.
{"title":"Cultivating Customers’ Resilience to the Negative Word of Mouth: An Empirical Analysis of the Telecommunication Industry in Tanzania","authors":"David Amani","doi":"10.1177/23197145231163442","DOIUrl":"https://doi.org/10.1177/23197145231163442","url":null,"abstract":"This study sought to investigate the relationship between social media brand engagement and resilience to negative word of mouth (RNWOM) when mediated by brand familiarity. Using stimulus–organism–response (SOR) theory, it is suggested that the dimensions of social media brand engagement act as a stimulus to drive responses like RNWOM directly and indirectly through brand familiarity as an organism. A self-administered questionnaire was used to survey 505 customers in the telecommunications industry in Tanzania, and the data was analyzed using structural equation modelling in AMOS 21. The findings indicate that social media brand engagement dimensions are the drivers of brand familiarity; brand familiarity explains why and how customers develop RNWOM. Therefore, marketers should use social media brand engagement as a strategic tool to build brand familiarity, which can help customers improve their capabilities to resist negative information about brands.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42079552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-20DOI: 10.1177/23197145231154039
Bala Subramanian R, M. Thakur, Smruti Patre
With the increasing significance of gratitude studies at the workplace, the present study aims to lay a roadmap for researchers and practitioners interested in workplace gratitude. It provides an updated overview of gratitude at the workplace (2001–2021) and identifies the critical issues in the available literature. By reviewing the antecedents and consequences of workplace gratitude, the study attempts to answer three questions: to critically evaluate the issues in gratitude measurement, to whom the employees feel grateful in the workplace (target of gratitude), how the employees reciprocate the feeling of gratitude, and which theory best explains the workplace gratitude. The study concludes by offering primary direction for future research in workplace gratitude and recommendation for gratitude measurements.
{"title":"Workplace Gratitude: Literature Review and Future Directions","authors":"Bala Subramanian R, M. Thakur, Smruti Patre","doi":"10.1177/23197145231154039","DOIUrl":"https://doi.org/10.1177/23197145231154039","url":null,"abstract":"With the increasing significance of gratitude studies at the workplace, the present study aims to lay a roadmap for researchers and practitioners interested in workplace gratitude. It provides an updated overview of gratitude at the workplace (2001–2021) and identifies the critical issues in the available literature. By reviewing the antecedents and consequences of workplace gratitude, the study attempts to answer three questions: to critically evaluate the issues in gratitude measurement, to whom the employees feel grateful in the workplace (target of gratitude), how the employees reciprocate the feeling of gratitude, and which theory best explains the workplace gratitude. The study concludes by offering primary direction for future research in workplace gratitude and recommendation for gratitude measurements.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42001457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-17DOI: 10.1177/23197145231167707
Feiming Huang, Violeta Cvetkoska, D. Kassi, F. Gnahe
Because it affects the next generation, knowledge transfer is a crucial resource for succession in a family-owned business. This paper examines how knowledge transfer impacts family businesses in Nanchang, Jiangxi Province, China. Data collection is done via semi-structured interviews, and data manipulation is done using data categorization and contextualization techniques. The findings show that: (i) the effect of knowledge transfers through the founder and beyond the family business results in a large amount of tacit knowledge in family businesses, whereas explicit knowledge is less significant, (ii) the most common means of knowledge transfer is that the successor uses the founder’s knowledge to innovate within the family business and (iii) the working atmosphere allows for ideas and knowledge to be shared, which is linked to the culture of family businesses. The paper also showed that family members prioritize their well-being and the well-being of their employees more than profit maximization in family businesses. Instead of seeking a one-sided knowledge transfer fit, the next generation should create novel insights and knowledge that are pertinent to the already-existing knowledge-based business.
{"title":"The Divergence Effects of Knowledge Transfer in the Family Business: Evidence from Nanchang","authors":"Feiming Huang, Violeta Cvetkoska, D. Kassi, F. Gnahe","doi":"10.1177/23197145231167707","DOIUrl":"https://doi.org/10.1177/23197145231167707","url":null,"abstract":"Because it affects the next generation, knowledge transfer is a crucial resource for succession in a family-owned business. This paper examines how knowledge transfer impacts family businesses in Nanchang, Jiangxi Province, China. Data collection is done via semi-structured interviews, and data manipulation is done using data categorization and contextualization techniques. The findings show that: (i) the effect of knowledge transfers through the founder and beyond the family business results in a large amount of tacit knowledge in family businesses, whereas explicit knowledge is less significant, (ii) the most common means of knowledge transfer is that the successor uses the founder’s knowledge to innovate within the family business and (iii) the working atmosphere allows for ideas and knowledge to be shared, which is linked to the culture of family businesses. The paper also showed that family members prioritize their well-being and the well-being of their employees more than profit maximization in family businesses. Instead of seeking a one-sided knowledge transfer fit, the next generation should create novel insights and knowledge that are pertinent to the already-existing knowledge-based business.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45130613","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-17DOI: 10.1177/23197145231166746
Anjuman Antil, N. Saini, Sanjeewani Sehgal, Shalini Aggarwal, Umer Shahzad
The study aims to investigate the influence of persuasive metaphorical communication on citizens’ attitude, attachment and adoption of digital services based on the government’s logo and tag line in a campaign to promote digitization. The hierarchy of effects model is used to determine the effectiveness of metaphorical communication for the digitization campaign. Structural equation modelling is used on a sample of 301 Indian citizens. The results show that the hierarchy of effects approach is supported by the data. Emotional attachment has a mediating effect on citizens’ attitude towards the campaign and their intention to adopt the services. The moderating effect of gender is also found to be significant. Further, it is seen that professionals are more involved with the metaphorical campaign than students. Therefore, policymakers may consider the greater use of metaphors in their strategy for publicity of welfare schemes and as a tool for propagating socially and economically relevant messages. The paper contributes to the effectiveness of persuasive communication in emerging economies’ government campaigns.
{"title":"Effectiveness of Metaphorical Communication in Government Campaign on Digitization","authors":"Anjuman Antil, N. Saini, Sanjeewani Sehgal, Shalini Aggarwal, Umer Shahzad","doi":"10.1177/23197145231166746","DOIUrl":"https://doi.org/10.1177/23197145231166746","url":null,"abstract":"The study aims to investigate the influence of persuasive metaphorical communication on citizens’ attitude, attachment and adoption of digital services based on the government’s logo and tag line in a campaign to promote digitization. The hierarchy of effects model is used to determine the effectiveness of metaphorical communication for the digitization campaign. Structural equation modelling is used on a sample of 301 Indian citizens. The results show that the hierarchy of effects approach is supported by the data. Emotional attachment has a mediating effect on citizens’ attitude towards the campaign and their intention to adopt the services. The moderating effect of gender is also found to be significant. Further, it is seen that professionals are more involved with the metaphorical campaign than students. Therefore, policymakers may consider the greater use of metaphors in their strategy for publicity of welfare schemes and as a tool for propagating socially and economically relevant messages. The paper contributes to the effectiveness of persuasive communication in emerging economies’ government campaigns.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41342456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-15DOI: 10.1177/23197145221143033
Filip Lestan, Sajal Kabiraj, Babu George
The principal objective of the European Commission with the proposal of Carbon Border Adjustment Mechanism (CBAM) is to impose a levy on imports in particular energy-concentrated European sectors which are relative to carbon content of imported goods. The integration of carbon tax is very likely to result, that CBAM will have significant impact on international trade among European Union and Russia within the ACEFIS (aluminium, cement, electricity, fertilizers, iron, steel) industries. Therefore, the key question that authors of article addressed was the extent to which the CBAM policy trade instrument could affect Russian economy. The classification of the preliminary impact assessment in this article relies on the case-study concept with empirical data. The most significant impact could be represented on the Russian exports of iron and steel, whereas, the carbon levies would represent—€ 655 million in 2020 and € 398 million for fertilizers. The preliminary analysis clearly highlights that integration of CBAM can arise additional costs of imports from Russia within ACEFIS industries by more than € 1.1 billion. The levies from integration of CBAM could result in additional costs either on the side of exporters (Russia) in the form of loss in market share, or on the side of importers (European Union) in the form of shift of demand from ACEFIS goods or shift towards suppliers from most favourable regions. The ambition to create carbon neutral world is promising; however, decrease of the degree of carbon extensive industries will require a lot of additional investments.
{"title":"Preliminary Impact Assessment of Carbon Border Adjustment Mechanism on Russian Economy","authors":"Filip Lestan, Sajal Kabiraj, Babu George","doi":"10.1177/23197145221143033","DOIUrl":"https://doi.org/10.1177/23197145221143033","url":null,"abstract":"The principal objective of the European Commission with the proposal of Carbon Border Adjustment Mechanism (CBAM) is to impose a levy on imports in particular energy-concentrated European sectors which are relative to carbon content of imported goods. The integration of carbon tax is very likely to result, that CBAM will have significant impact on international trade among European Union and Russia within the ACEFIS (aluminium, cement, electricity, fertilizers, iron, steel) industries. Therefore, the key question that authors of article addressed was the extent to which the CBAM policy trade instrument could affect Russian economy. The classification of the preliminary impact assessment in this article relies on the case-study concept with empirical data. The most significant impact could be represented on the Russian exports of iron and steel, whereas, the carbon levies would represent—€ 655 million in 2020 and € 398 million for fertilizers. The preliminary analysis clearly highlights that integration of CBAM can arise additional costs of imports from Russia within ACEFIS industries by more than € 1.1 billion. The levies from integration of CBAM could result in additional costs either on the side of exporters (Russia) in the form of loss in market share, or on the side of importers (European Union) in the form of shift of demand from ACEFIS goods or shift towards suppliers from most favourable regions. The ambition to create carbon neutral world is promising; however, decrease of the degree of carbon extensive industries will require a lot of additional investments.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42118958","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-15DOI: 10.1177/23197145231156072
Saswati Chakraborty, S. Pandey, A. Khurana
Technological progression and fierce competition dominate the current dynamic business environment with challenges for firms in human capital engagement. One of the ways to overcome this is by focusing on the employee’s contracts for improved work behaviour. To address this, the study examines the effect of the psychological contract on innovative work behaviour for service sector employees, with leadership role as the motivating behaviour. Two hundred forty-eight participants from IT, ITES, telecom, banking and financial services, transportation and logistics, and education and training services responded to an online questionnaire. The research employed structural equation modelling using SPSS and AMOS for analysis. The study examines the mediation effect of leader–member exchange between transactional and relational contracts and innovative work behaviour; the paper deliberates on the results of transactional and relational contracts’ influence on leadership exchange and innovative work behaviour. The theoretical and managerial implications are presented, followed by the study’s limitations, and directions for future research are outlined.
{"title":"Psychological Contract Types influence on Innovative Work Behaviour: Mediating Role of Leader–Member Exchange in Service Sector during Pandemic","authors":"Saswati Chakraborty, S. Pandey, A. Khurana","doi":"10.1177/23197145231156072","DOIUrl":"https://doi.org/10.1177/23197145231156072","url":null,"abstract":"Technological progression and fierce competition dominate the current dynamic business environment with challenges for firms in human capital engagement. One of the ways to overcome this is by focusing on the employee’s contracts for improved work behaviour. To address this, the study examines the effect of the psychological contract on innovative work behaviour for service sector employees, with leadership role as the motivating behaviour. Two hundred forty-eight participants from IT, ITES, telecom, banking and financial services, transportation and logistics, and education and training services responded to an online questionnaire. The research employed structural equation modelling using SPSS and AMOS for analysis. The study examines the mediation effect of leader–member exchange between transactional and relational contracts and innovative work behaviour; the paper deliberates on the results of transactional and relational contracts’ influence on leadership exchange and innovative work behaviour. The theoretical and managerial implications are presented, followed by the study’s limitations, and directions for future research are outlined.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47215454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-15DOI: 10.1177/23197145231161227
Mohamed Abdel Mawla Osman, Sadiah M. A. Aljeddani, D. Samontaray
This article investigates the impact of insurance companies’ performance determinants that affect the CEO’s compensations in the emerging market for insurers. The researchers have pooled data for 10 Saudi insurance companies listed on the Saudi stock exchange (TADAWUL) and applied different regression models to assess the relationship between the various CEO compensations packages and insurance companies’ performance. A linear regression model was the better model fitting to explain the data well. The dependent variable is the CEO’s compensations measured by using salaries, allowances and bonuses. Five variables had used as independent variables besides two variables as insurer-specific control variables. We found a significant positive impact between the total earned premiums, the net incomes and CEO compensations. But relationship between investments, assets and revenues and CEO compensations was negative. At the same time there is no relationship between profit per stock, and the insurer’s age and CEO compensations.
{"title":"Does the Sensitivity of Firm Performance Impact the Determinants of CEO Compensations? An Empirical Evidence with Saudi Insurance Companies","authors":"Mohamed Abdel Mawla Osman, Sadiah M. A. Aljeddani, D. Samontaray","doi":"10.1177/23197145231161227","DOIUrl":"https://doi.org/10.1177/23197145231161227","url":null,"abstract":"This article investigates the impact of insurance companies’ performance determinants that affect the CEO’s compensations in the emerging market for insurers. The researchers have pooled data for 10 Saudi insurance companies listed on the Saudi stock exchange (TADAWUL) and applied different regression models to assess the relationship between the various CEO compensations packages and insurance companies’ performance. A linear regression model was the better model fitting to explain the data well. The dependent variable is the CEO’s compensations measured by using salaries, allowances and bonuses. Five variables had used as independent variables besides two variables as insurer-specific control variables. We found a significant positive impact between the total earned premiums, the net incomes and CEO compensations. But relationship between investments, assets and revenues and CEO compensations was negative. At the same time there is no relationship between profit per stock, and the insurer’s age and CEO compensations.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42798680","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-15DOI: 10.1177/23197145231167995
Reeti Agarwal, Ankit Mehrotra
Since its occurrence in December 2019, COVID-19 has adversely affected both the personal and professional lives of people across the world. The widespread continuance of the pandemic has increased feelings of stress among people. Focusing on content analysis of data collected from Twitter, a social media platform, the current article aims at identifying and analyzing job-related stress among the masses with a focus on two primary terms related to stress among working people—employment and unemployment. A total of 32,237 tweets were downloaded from locations of four major cities of India, namely, Delhi, Mumbai, Kolkata and Chennai based on the keywords used for the study. Content analysis using R was employed as the technique to study the correlation and association of terms to find linkages between feelings/sentiments shared by the masses. Two clusters (Speculative and Misfit-Originators) of job-related stress causes were identified and coping strategies were suggested based on the reasons for stress in the different clusters. The findings suggest that increasing the perception of volition and allaying fears act as coping strategies for employees.
{"title":"Work-Stress Content Analysis Using Social Media Data","authors":"Reeti Agarwal, Ankit Mehrotra","doi":"10.1177/23197145231167995","DOIUrl":"https://doi.org/10.1177/23197145231167995","url":null,"abstract":"Since its occurrence in December 2019, COVID-19 has adversely affected both the personal and professional lives of people across the world. The widespread continuance of the pandemic has increased feelings of stress among people. Focusing on content analysis of data collected from Twitter, a social media platform, the current article aims at identifying and analyzing job-related stress among the masses with a focus on two primary terms related to stress among working people—employment and unemployment. A total of 32,237 tweets were downloaded from locations of four major cities of India, namely, Delhi, Mumbai, Kolkata and Chennai based on the keywords used for the study. Content analysis using R was employed as the technique to study the correlation and association of terms to find linkages between feelings/sentiments shared by the masses. Two clusters (Speculative and Misfit-Originators) of job-related stress causes were identified and coping strategies were suggested based on the reasons for stress in the different clusters. The findings suggest that increasing the perception of volition and allaying fears act as coping strategies for employees.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46976421","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-15DOI: 10.1177/23197145231167703
Tirthankar Nag, Boudhayan Ganguly, R. Singh, A. Shrivastava
Innovation plays a critical role in the growth of developing economies like India. The primary purpose of the current study is to investigate the role of research and development (R&D) and Information and communication technology (ICT) in firms’ innovation outcomes. The study uses data from firm-level surveys in India to examine the linkages of R&D and ICT on innovation outcomes and establishes linkages with policy elements to develop innovation ecosystems. The study uses a set of tobit regression models, generalized structural equations model and explorative content analysis to examine innovation outcomes of firms. The results indicate that both R&D and ICT parameters play a significant role in influencing innovation outcomes though they are moderated by the size of the firm and sector. The study adds to the existing literature on the resource-based view of the firm and also the literature on innovation management in the context of emerging economies. The authors examine the role of capabilities around R&D and ICT in influencing firm-level innovations.
{"title":"Influence of R&D and ICT Capabilities on Innovation Performance: Evidence from Indian Firms","authors":"Tirthankar Nag, Boudhayan Ganguly, R. Singh, A. Shrivastava","doi":"10.1177/23197145231167703","DOIUrl":"https://doi.org/10.1177/23197145231167703","url":null,"abstract":"Innovation plays a critical role in the growth of developing economies like India. The primary purpose of the current study is to investigate the role of research and development (R&D) and Information and communication technology (ICT) in firms’ innovation outcomes. The study uses data from firm-level surveys in India to examine the linkages of R&D and ICT on innovation outcomes and establishes linkages with policy elements to develop innovation ecosystems. The study uses a set of tobit regression models, generalized structural equations model and explorative content analysis to examine innovation outcomes of firms. The results indicate that both R&D and ICT parameters play a significant role in influencing innovation outcomes though they are moderated by the size of the firm and sector. The study adds to the existing literature on the resource-based view of the firm and also the literature on innovation management in the context of emerging economies. The authors examine the role of capabilities around R&D and ICT in influencing firm-level innovations.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42298774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-12DOI: 10.1177/23197145231161232
There is a growing emphasis on sustainability within the hospitality industry. However, research on hyper-local restaurants’ strategic sustainable strategies is scarce. Accordingly, this study aims to unveil the hyper-local Chinese restaurateurs’ critical success factors (CSFs). Grounded on the CSFs identified in the literature and validated by experts, data were collected from hyper-local restaurant owners and analysed through multi-criteria decision-making (MCDM), best–worst method (BWM) and hesitant fuzzy shapely order weights average (HSFOWA) approach. Results suggest that green entrepreneurial orientation is symbiotic, and green customer education, ability, motivation, capability, entrepreneurial orientation and high-commitment work practices significantly impact the sustainability of hyper-local restaurants. Findings stimulate sustainable strategies based on available CSFs. Practical and managerial implications are discussed.
{"title":"Revamping Sustainable Strategies for Hyper-Local Restaurants: A Multi-Criteria Decision-Making Framework and Resource-Based View","authors":"","doi":"10.1177/23197145231161232","DOIUrl":"https://doi.org/10.1177/23197145231161232","url":null,"abstract":"There is a growing emphasis on sustainability within the hospitality industry. However, research on hyper-local restaurants’ strategic sustainable strategies is scarce. Accordingly, this study aims to unveil the hyper-local Chinese restaurateurs’ critical success factors (CSFs). Grounded on the CSFs identified in the literature and validated by experts, data were collected from hyper-local restaurant owners and analysed through multi-criteria decision-making (MCDM), best–worst method (BWM) and hesitant fuzzy shapely order weights average (HSFOWA) approach. Results suggest that green entrepreneurial orientation is symbiotic, and green customer education, ability, motivation, capability, entrepreneurial orientation and high-commitment work practices significantly impact the sustainability of hyper-local restaurants. Findings stimulate sustainable strategies based on available CSFs. Practical and managerial implications are discussed.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":" ","pages":""},"PeriodicalIF":2.6,"publicationDate":"2023-04-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42248673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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