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Technology Management (TM) on Corporate Sustainability Performance (CSP): The Moderating Role of Total Quality Management (TQM) 技术管理对企业可持续发展绩效的影响:全面质量管理的调节作用
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-12 DOI: 10.1177/23197145231168726
In today’s world, corporate sustainability has become a crucial aspect of doing business. Manufacturing industries are giving more emphasis on technology management (TM) and corporate sustainability performance (CSP) due to the growing need for recognition to operate in environmentally and socially responsible ways and remain economically viable. By focusing on TM and CSP, companies can reduce environmental impacts, and improve social performance, while enhancing long-term financial stability. In the modern era, the advantages of technology and Total Quality Management (TQM) practices are well-known, but their role in CSP is not clearly explored. This study aims to assess the impact of TM and TQM on CSP with respect to the Iron and Steel industry in India. A multistage sampling technique was adopted, and data was collected from 514 respondents for this study. Structural equation modelling technique was used to determine the interrelations among TM, TQM and CSP. The study finds that TQM and TM substantially impact CSP and each dimension of CSP (environmental, social and economic). Furthermore, path analysis was performed considering TQM as a moderator. The result reveals that TQM considerably moderates the link between TM and CSP in the Iron and Steel industry. Finally, the study offers practical implications for the executives who are mainly accountable for implementing sustainability with regard to TQM and TM.
在当今世界,企业可持续发展已成为开展业务的一个重要方面。制造业越来越重视技术管理(TM)和企业可持续发展绩效(CSP),因为人们越来越需要认可以对环境和社会负责的方式运营,并保持经济可行性。通过专注于TM和CSP,公司可以减少环境影响,提高社会绩效,同时增强长期财务稳定性。在现代,技术和全面质量管理(TQM)实践的优势是众所周知的,但它们在CSP中的作用还没有得到明确的探索。本研究旨在评估TM和TQM对印度钢铁行业CSP的影响。本研究采用多阶段抽样技术,从514名受访者中收集数据。采用结构方程建模技术来确定TM、TQM和CSP之间的相互关系。研究发现,TQM和TM对CSP和CSP的各个维度(环境、社会和经济)都有显著影响。此外,还进行了路径分析,将TQM作为调节因素。结果表明,全面质量管理在很大程度上缓和了钢铁行业TM与CSP之间的联系。最后,该研究为主要负责实施TQM和TM可持续性的高管提供了实际启示。
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引用次数: 1
Employee Voice: A Systematic Literature Review 员工声音:系统的文献回顾
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-12 DOI: 10.1177/23197145231153926
S. Mohammad, Nazir A Nazir, Sabiya Mufti
Employee voice has witnessed a consistent growth in conceptual as well as empirical research across a range of disciplines. Several reviews have been conducted on employee voice due to diverse and extensive literature available; however, no systematic literature review is available on the antecedents, outcomes, inhibitors, organizational norms and practices in employee voice research. This study, therefore, presents a systematic review of 67 research articles on employee voice published in 33 journals from 2000 to 2021. The articles were collected from seven well-known management databases namely, ScienceDirect, SpringerLink, SAGE, Taylor and Francis, Emerald Insight, Wiley and JSTOR. The primary aim of this review is to identify themes of research on employee voice and to assess the methodologies used in the literature. Five themes were used to organize the findings of the research on employee voice. Subsequently, the review also sought to determine the type of research methods employed in the studies of employee voice concentrating on research design, statistical methodology and sectoral focus. On the basis of review findings, the study also discusses practical implications and provides future research directions.
在一系列学科的概念研究和实证研究中,员工的声音一直在增长。由于现有的文献丰富多样,已经对员工的声音进行了几次审查;然而,关于员工声音研究的前因、结果、抑制因素、组织规范和实践,目前还没有系统的文献综述。因此,本研究对2000年至2021年在33种期刊上发表的67篇关于员工声音的研究文章进行了系统综述。这些文章来自七个著名的管理数据库,即ScienceDirect、SpringerLink、SAGE、Taylor和Francis、Emerald Insight、Wiley和JSTOR。本综述的主要目的是确定员工声音研究的主题,并评估文献中使用的方法。五个主题被用来组织关于员工声音的研究结果。随后,审查还试图确定员工声音研究中采用的研究方法类型,重点是研究设计、统计方法和部门重点。在综述结果的基础上,本研究还讨论了实际意义,并提出了未来的研究方向。
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引用次数: 1
Honey Adulteration and Corporate Irresponsibility in India: Visualizing Corporate Sustainability 蜂蜜掺假与印度企业不负责任:企业可持续性的可视化
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-09 DOI: 10.1177/23197145231158448
B. Mohapatra
Responsibility is a crucial component of corporate sustainability. Deviation from responsibility is considered as irresponsible corporate practice. The present article highlights the issue of honey adulteration as an irresponsible corporate practice. The study is based on the Centre for Science and Environment investigation report on honey adulteration business in India. The article uses thematic analysis through descriptive research design with an inductive approach to show how honey adulteration is an irresponsible practice within the core area of corporate responsibilities—economic, legal and ethical domains. Honey adulteration is an irresponsible practice by the corporate in its core areas of responsibility and simultaneously affects all the stakeholders in its business relationship. Eventually, it would affect the business’s credibility and sustainability in the long run, if the issues are not appropriately addressed. The findings of the article suggest that to achieve business sustainability, corporations need to internalize and institutionalize the core responsibilities and government guidelines in their business operation. On the basis of the findings, the article offers relevant policy and practical implications for corporate to stay away from irresponsible business practices and suggests scopes for future research in the domain.
责任是企业可持续发展的重要组成部分。背离责任被认为是不负责任的企业行为。本文强调蜂蜜掺假是一种不负责任的企业行为。该研究基于科学与环境中心关于印度蜂蜜掺假业务的调查报告。本文通过描述性研究设计和归纳法进行主题分析,展示蜂蜜掺假在企业责任的核心领域——经济、法律和道德领域——是一种不负责任的行为。蜂蜜掺假是企业在其核心责任领域不负责任的行为,同时影响其商业关系中的所有利益相关者。最终,如果这些问题得不到适当的解决,从长远来看,这将影响企业的信誉和可持续性。文章的研究结果表明,为了实现业务可持续性,企业需要将其业务运营中的核心责任和政府指导方针内化并制度化。在此基础上,本文为企业远离不负责任的商业行为提供了相关的政策和实践启示,并提出了该领域未来的研究范围。
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引用次数: 0
Online Retail Service Quality: What Matters Most for Customer Satisfaction? 网上零售服务质量:什么对客户满意度最重要?
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-09 DOI: 10.1177/23197145231151736
Sonali Singh, S. S. Jasial, Richa Misra, A. Bansal
With technological advancements, the availability of low-cost smartphones and internet connectivity, the online retail industry has gained traction. A pandemic-related lockdown has fuelled the fire. Consequently, it becomes important to identify the factors defining online retail service quality (ORSQ), which affect customer satisfaction and customer engagement behaviour. First, a qualitative study was conducted to identify ORSQ factors and reliability, ease of use, customer-friendly policies, problem handling and security were found to be the most vital ones for Indian consumers. Further, a quantitative study was attempted to determine the impact of ORSQ factors on consumer satisfaction and customer engagement behaviour. While testing these relationships, website familiarity was considered as a moderating variable between ORSQ factors and customer satisfaction. The findings of the study suggest that the identified ORSQ factors influence customer satisfaction and customer engagement behaviour in turn. The moderating effect of website familiarity was also established on customer satisfaction. For the analysis, Smart PLS 3.0 was used.
随着技术进步、低成本智能手机和互联网连接的普及,在线零售业获得了吸引力。与疫情相关的封锁火上浇油。因此,确定影响客户满意度和客户参与行为的在线零售服务质量(ORSQ)的因素变得很重要。首先,进行了一项定性研究,以确定ORSQ因素,发现可靠性、易用性、客户友好政策、问题处理和安全性是印度消费者最重要的因素。此外,还试图进行定量研究,以确定ORSQ因素对消费者满意度和客户参与行为的影响。在测试这些关系时,网站熟悉度被认为是ORSQ因素和客户满意度之间的调节变量。研究结果表明,确定的ORSQ因素依次影响客户满意度和客户参与行为。网站熟悉度对客户满意度也有调节作用。分析采用Smart PLS 3.0。
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引用次数: 0
Entrepreneurship and Economic Growth: The Moderating Role of Governance Quality 企业家精神与经济增长:治理质量的调节作用
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-09 DOI: 10.1177/23197145231154767
The role of institutional quality is important for the development of entrepreneurship and economic growth. With this question in mind, it is crucial to understand why some countries have higher economic growth and more entrepreneurial activity than others, and what factors determine the relationship between entrepreneurship and growth. Hence, the aim of this research is to identify the moderating effect of governance quality in terms of 6 sub-indices, including voice and accountability, political stability, government effectiveness, regulatory quality, rule of law and control of corruption based on a sample of 54 countries participating in the Global Entrepreneurship Monitor (GEM) project during 2008–2020. The results show that the quality of governance increases the positive relationship between entrepreneurial activity and economic growth. In particular, all sub-indicators of governance quality seem to be moderators between entrepreneurship and economic growth. This study has implications both from a theoretical point of view (promoting the application of institutional economics in entrepreneurship–growth nexus) and from a practical point of view (providing insight into policies that improve the governance quality) promoting entrepreneurial activity and economic growth.
制度素质的作用对创业精神的发展和经济增长至关重要。考虑到这个问题,至关重要的是要理解为什么一些国家的经济增长率和创业活动比其他国家高,以及哪些因素决定了创业与增长之间的关系。因此,本研究的目的是基于2008-2010年参与全球创业监测项目的54个国家的样本,从话语权和问责制、政治稳定性、政府有效性、监管质量、法治和腐败控制等6个分项指标来确定治理质量的调节作用。研究结果表明,治理质量增加了创业活动与经济增长之间的正相关关系。特别是,治理质量的所有次级指标似乎都是企业家精神和经济增长之间的调节因素。这项研究从理论角度(促进制度经济学在创业-增长关系中的应用)和实践角度(深入了解提高治理质量的政策)都有助于促进创业活动和经济增长。
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引用次数: 2
Typology of Indian Domestic Tourists: Clustering Based on Motives to Visit 印度国内游客类型学:基于旅游动机的聚类
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-09 DOI: 10.1177/23197145231151328
Bikramjit Rishi, Tapas Kumar Chatterjee
The study aims to segment domestic tourists and understand the differences across these segments. It adopts an empirical approach and seeks to provide implications relevant to marketers. The literature review indicates that research on the motivational factors of domestic tourists needs to be more comprehensive. The study was carried out on a sample frame of domestic tourist respondents. Data were collected from 456 respondents by using a survey approach. An adapted questionnaire has been used to collect the data. The study uses the SPSS software to apply the K-mean cluster analysis to determine the most appropriate number of clusters, and travel motivation scores were calculated. The results indicate three prime segments among domestic tourists: self-enhancers, pleasure tourists and sensation seekers. The motivational factors driving these segments hold far-reaching marketing implications for tourism marketers. The study’s findings will help tourism marketers design an appropriate marketing strategy to attract tourists.
该研究旨在对国内游客进行细分,并了解这些细分市场之间的差异。它采用了一种实证方法,并试图为营销人员提供相关的启示。文献综述表明,对国内游客动机因素的研究需要更加全面。这项研究是在国内旅游受访者的样本框架上进行的。采用调查方法从456名受访者中收集了数据。采用了一份经过调整的调查表来收集数据。该研究使用SPSS软件应用K-means聚类分析来确定最合适的聚类数量,并计算旅行动机得分。研究结果表明,国内游客中有三个主要群体:自我增强者、快乐游客和感觉寻求者。推动这些细分市场的动机因素对旅游营销人员具有深远的营销影响。这项研究的发现将有助于旅游营销人员设计合适的营销策略来吸引游客。
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引用次数: 0
How Family and a Migrant Background Influence Family Entrepreneurship: Findings from a Systematic Literature Review 家庭和移民背景如何影响家庭创业:一项系统文献综述的发现
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-07 DOI: 10.1177/23197145231158515
Valdet Hadri, Ondrˇej Dvouletý, Dieter Bögenhold, Alina Sawy
This article aimed to survey the literature on the authenticity and influence of family and migration in the context of family entrepreneurship with the goal of highlighting thematic trends within the existing literature, mapping and outlining existing knowledge in the field, and recommending future research directions. The method used in this study is a systematic literature review approach consisting of five stages. Out of the 320 articles indexed in Web of Science’s Core Collection in 2014–2020, 64 were selected and studied extensively. Additionally, NVivo software Windows (Student License) software—Windows (12-month Student License) was used to examine the most frequently researched thematic areas by analysing the occurrence of the keywords in the articles concerned. The study provides an overview of six major research streams on the influence of family and migration background within the context of family entrepreneurship: (a) the influence of family on the entrepreneurial orientation of family firms, (b) the socio-cultural influence of family in family entrepreneurship, (c) family influence in corporate family enterprises, (d) family influence in family-governed firms, (e) the influence of gender within family entrepreneurship and (f) the influence of the family in the context of migrant-run family entrepreneurship. However, the survey was only conducted in the Web of Science database and only focused on work written in English, limiting the range of studies that were analysed. Thus, multilingual teams could expand the research by studying non-English texts and identifying studies in other scholarly databases.
本文旨在调查关于家庭创业背景下家庭和移民的真实性和影响的文献,目的是突出现有文献中的主题趋势,绘制和概述该领域的现有知识,并推荐未来的研究方向。本研究中使用的方法是一种系统的文献综述方法,包括五个阶段。2014-20120年,在科学网核心收藏的320篇文章中,有64篇被广泛选择和研究。此外,NVivo软件Windows(学生许可证)软件——Windows(12个月的学生许可证。本研究概述了关于家庭创业背景下家庭和移民背景影响的六个主要研究流:(a)家庭对家族企业创业取向的影响;(b)家庭在家庭创业中的社会文化影响,(d)家庭在家族企业中的影响,(e)性别在家庭创业中的影响和(f)移民经营的家庭创业中家庭的影响。然而,这项调查只在科学网数据库中进行,只关注用英语撰写的工作,限制了分析的研究范围。因此,多语言团队可以通过研究非英语文本和确定其他学术数据库中的研究来扩大研究范围。
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引用次数: 2
A Decade of Trend in the Employee Turnover Intention Study in India: A Systematic Rºeview and Recommendation 印度员工离职意向研究的十年趋势:系统回顾与建议
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-07 DOI: 10.1177/23197145231158907
S. Gupta, Nitesh Bhatia
Employee turnover intentions have emerged as a significant research topic in social sciences as well as a challenge for corporates in Indian settings in past decade. This article presents a systematic literature review of employee turnover intention in India, providing an in-depth analysis of 198 empirical research articles on employee turnover intentions in Indian cultural settings published between 2010 to October 2022 in 126 academic journals listed in Scopus and Web of Sciences and proposes a heuristic model of turnover intention. The study reveals: 53 distinctive correlates of turnover intention which have been grouped into nine broad categories; research being conducted on a few antecedents of turnover intention in isolated pieces without taking a comprehensive approach; lack of attention to testing recent turnover models in Indian settings; too much preference on turnover intention as a proxy for actual turnover. The proposed model was tested on 481 respondents belonging to various industries across service sector in India employing Smart PLS software for validating path analysis provided encouraging results. Taking a note of trends and rifts, this article presents an inclusive approach along with suggestions and recommendations for future employee turnover intention research in India.
在过去的十年里,员工离职意向已成为社会科学的一个重要研究课题,也是印度企业面临的挑战。本文对印度员工离职意向进行了系统的文献综述,对2010年至2022年10月在Scopus和Web of Sciences上发表的126篇学术期刊上发表的198篇关于印度文化环境中员工离职意向的实证研究文章进行了深入分析,并提出了离职意向的启发式模型。研究表明:53个不同的离职意向相关因素可分为9大类;在没有采取综合方法的情况下,对孤立作品中的几个失误意图的前因进行了研究;缺乏对在印度环境中测试最近的营业额模型的关注;过于倾向于将离职意向作为实际离职的指标。所提出的模型在印度服务业各行业的481名受访者身上进行了测试,使用Smart PLS软件验证路径分析提供了令人鼓舞的结果。本文注意到了趋势和分歧,提出了一种包容性的方法,并为印度未来的员工离职意向研究提出了建议和建议。
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引用次数: 1
Impact of COVID-19 on Market Sentiment and Abnormal Returns in India: A Comparative Analysis of Two Waves 新冠肺炎疫情对印度市场情绪和异常收益的影响:两波对比分析
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-07 DOI: 10.1177/23197145231161240
Hardeep Singh Mundi, Yamini Yadav
This study examines the impact of COVID-19 on market sentiment and the stock market’s reaction at different investors’ time horizons in India. We applied wavelet coherence analysis and event study methodology during waves 1 and 2 of COVID-19 on NIFTY 50 firms. The results of this study report that market-related implicit sentiment proxies depicting the market’s bullish (bearish) sentiment negatively (positively) correlate with COVID-19 during the first wave of the pandemic in the short-term to medium-term (until 16 days). Using the event study method to compute abnormal stock returns during waves 1 and 2 of COVID-19, we found statistically significant negative abnormal returns during wave 1 only. Our findings extend the literature that examines the market reaction to COVID-19. The results generally hold for various robustness checks.
本研究考察了新冠肺炎对印度不同投资者时间范围内市场情绪和股市反应的影响。在新冠肺炎第1波和第2波期间,我们对NIFTY 50家公司应用了小波相干分析和事件研究方法。本研究的结果报告称,在短期至中期的第一波疫情期间(直到16天),描绘市场乐观(悲观)情绪的市场相关隐含情绪代理与新冠肺炎呈负(正)相关。使用事件研究方法计算新冠肺炎第1波和第2波期间的异常股票回报率,我们仅在第1波期间发现具有统计学意义的负异常回报率。我们的研究结果扩展了研究市场对新冠肺炎反应的文献。结果通常适用于各种稳健性检查。
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引用次数: 0
Matching the Needs in an Emerging Market: An Investigation of Multinational Companies’ Marketing Strategies by Using the 4As Framework 新兴市场需求匹配——基于4As框架的跨国公司营销策略研究
IF 2.6 Q3 BUSINESS Pub Date : 2023-04-06 DOI: 10.1177/23197145231158505
Gro Alteren
Making the multinational companies’ (MNCs) products attractive among the low- and the high-income consumers is challenging in an emerging market. This study uses the 4As framework (affordability, accessibility, acceptability and awareness) to investigate the marketing activities that three Western companies from the industries such as telecoms, brewery and decorative paint implemented to match the needs in the Indian market. By proposing to split affordability into three categories, the study extends the 4As framework. Three general strategies emerged, each one composed of six 4As marketing activities. The strategies, one for each industry, show different approaches to how companies could develop the demand for their products. Each strategy is linked to one of the three categories of affordability: (a) Serving consumers across economic classes (affordable to everyone). (b) Serving consumers looking for an international lifestyle (affordable to the mainstream and the premium segments). (c) Serving consumers seeking a higher level of materialism (affordable to the premium segment). The study presents theoretical and managerial implications, and suggestions for future research.
在一个新兴市场,如何使跨国公司的产品在低收入和高收入消费者中具有吸引力是一项挑战。本研究使用4As框架(可负担性、可及性、可接受性和认可度)来调查来自电信、啤酒和装饰涂料等行业的三家西方公司为满足印度市场的需求而实施的营销活动。通过提议将可负担性分为三类,该研究扩展了4a框架。出现了三个总体策略,每个策略由六个4a营销活动组成。每个行业都有一个战略,展示了企业如何开发其产品需求的不同方法。每项战略都与三个可负担性类别中的一个相关联:(a)为各个经济阶层的消费者提供服务(每个人都负担得起)。(b)为寻求国际生活方式的消费者提供服务(主流和高端阶层都负担得起)。(c)为寻求更高层次物质主义的消费者提供服务(高级阶层负担得起)。本研究提出了理论和管理意义,并对未来的研究提出了建议。
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引用次数: 0
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FIIB Business Review
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