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Gestão e mapeamento de processos nas instituições públicas: um estudo de caso em uma Universidade Federal 公共机构的管理和过程映射:一个联邦大学的案例研究
Pub Date : 2018-01-01 DOI: 10.5007/1983-4535.2018V11N1P162
M. Costa, Elzeni Alves Moreira
Linking to the theme of modernization in university governance, shows the analysis of the implementation of the management and process mapping at the Directorate of Personnel Management (DAP) in a Federal University in northeastern Brazil who joined the National Public Management Program and bureaucratization (GesPublica) in 2009. It was adopted as a general objective to analyze the management and process mapping of said DAP, identifying the possible benefits in improving the quality of the services provided to users. As a method, we carried out a qualitative research, the case study type, whose unit of analysis was the DAP. Data collection consisted of desk research, questionnaires and interviews. Results show that the methods used to manage and process mapping in DAP were built and developed according to the needs of the University having GesPublica as a guide and tool for the development of the project which resulted in agility of procedures, reducing the time spent and improved interpersonal communication, so it is suggested method other public institutions.
结合大学治理现代化的主题,分析了2009年加入国家公共管理计划和官僚化(GesPublica)的巴西东北部一所联邦大学的人事管理局(DAP)的管理和流程映射的实施情况。该报告被采纳为一项总目标,目的是分析上述公共服务电子化计划的管理和流程映射,找出在改善向用户提供的服务质量方面可能带来的好处。作为一种方法,我们进行了定性研究,案例研究型,其分析单位为DAP。数据收集包括桌面研究、问卷调查和访谈。结果表明,以GesPublica作为项目开发的指导和工具,根据学校的需要建立和开发了DAP中管理和处理地图的方法,使程序灵活,减少了时间花费,改善了人际沟通,因此可以推荐其他公共机构。
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引用次数: 15
Construindo um avião em pleno voo: a influência do conforto físico no clima organizacional de uma instituição federal de ensino superior 建造一架全速飞行的飞机:身体舒适度对联邦高等教育机构组织氛围的影响
Pub Date : 2017-11-03 DOI: 10.5007/1983-4535.2017V10N3P163
Denise Gutierrez Castro, Fernando Thiago, E. Oliva, E. Kubo, W. J. O. Souza
Impulsionadas pelo programa brasileiro de Reestruturacao e Expansao das Universidades Federais (REUNI), as universidades federais brasileiras tem apresentado franca expansao. Com isso, em algumas unidades, os servidores realizam suas atividades em um ambiente de trabalho com instalacoes fisicas inacabadas e em construcao. Considerando que o conforto fisico e uma das dimensoes do clima organizacional, este artigo tem como objetivo abordar a forma como o ambiente fisico influencia a formacao da construcao do clima organizacional. Para tanto, utilizou-se uma abordagem qualitativa por meio do metodo exploratorio. Os dados foram coletados a partir dos registros de discussoes em grupo pela observacao participante. Do ponto de vista da ergonomia, os funcionarios desta instituicao sao muito afetados em funcao do predio estar em construcao. Os problemas apontados foram: ruidos altos, problemas de higiene e limpeza, inseguranca e tremores na estrutura fisica. Verificou-se que os trabalhadores demonstram inseguranca e preocupacao com essas situacoes em seu ambiente de trabalho que, consequentemente, afetam a dimensao conforto fisico referente ao clima organizacional. Contudo, observou-se que, mesmo diante das dificuldades avaliadas, os servidores acabam por nao deixar de desempenhar suas funcoes.
在巴西联邦大学重组和扩张计划(REUNI)的推动下,巴西联邦大学呈现出显著的扩张势头。这样,在某些单元中,服务器在物理安装未完成和正在建设中的工作环境中执行其活动。考虑到身体舒适是组织氛围的一个维度,本文旨在探讨身体环境如何影响组织氛围建设的形成。因此,通过探索性方法采用了定性方法。通过参与者观察从小组讨论记录中收集数据。从人体工程学的角度来看,该机构的员工受到的影响很大,因为该建筑正在施工中。指出的问题包括:噪音大、卫生和清洁问题、物理结构不安全和震动。研究发现,员工在工作环境中表现出不安全感和对这些情况的担忧,从而影响了与组织氛围相关的身体舒适度。然而,据观察,即使面对所评估的困难,服务器最终也不会无法履行其功能。
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引用次数: 2
Evolução da educação superior a distância no Brasil: uma análise a partir de processos de institucionalização 巴西远程高等教育的演变:制度化过程的分析
Pub Date : 2017-09-01 DOI: 10.5007/1983-4535.2017V10N3P97
J. S. Correia-Neto, José de Arimatéia Dias Valadão
Distance education in Brazil gains prominence from the 2000s, with the Open University of Brazil and with its insertion on the National Educational Plan 2001-2010, that intended to provide the superior education to 30% of the Brazilian population from 18 to 24 years old. Aiming to reflect over this reality, the study discussed the evolution of distance education in Brazil, using the institutional theory lenses, questioning how this process of institutionalization has been going on through the last decades. To answer this questioning, this manuscript was developed in two steps: the first one presents the history of distance education in Brazil and the second one shows its main signs of institutionalization. The methodological procedures involved the content analysis of two deep interviews and an extensive document analysis. As results, this manuscript points out that the process of institutionalization of distance education in Brazil is dynamic and permanent, and that institutional theory lenses are relevant to describe transformations that occurs in strategic areas such as distance education. The study also presents future work.
从2000年代开始,随着巴西开放大学的建立和2001-2010年国家教育计划的实施,巴西的远程教育得到了突出的发展,该计划旨在为30%的18至24岁的巴西人口提供优质教育。为了反思这一现实,本研究讨论了巴西远程教育的演变,使用制度理论的镜头,质疑这种制度化的过程是如何在过去的几十年里进行的。为了回答这个问题,本文分两步展开:第一步介绍巴西远程教育的历史,第二步展示其制度化的主要迹象。方法学程序包括两次深度访谈的内容分析和广泛的文件分析。因此,本文指出,巴西远程教育制度化的过程是动态和永久性的,制度理论镜头与描述远程教育等战略领域发生的转变有关。该研究还提出了未来的工作。
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引用次数: 6
Planejamento e gestão estratégica nas IES comunitárias 社区高等教育机构的规划及策略管理
Pub Date : 2017-06-26 DOI: 10.5007/1983-4535.2017v10n2p115
Gissele Prette Heil, Raul Otto Laux
Considering the complexity of University Management in the State and National levels, it is highlighted the importance of a well-designed and achievable Strategic Planning, whose actions allow the managers to act in accordance with the requirements that are presented on a daily basis. The article aims to analyze how the process of strategic management occurs in Citizenship Institutions of the ACAFE System. The specific objectives were divided in four stages, the first one approaches the Strategy, with the objective to analyze the process of organizational strategy, the second is related to the Strategic Thinking in order to identify if it has indicators of the existence of strategic thinking, together with the managers, the third stage will highlight the Strategic Planning, identifying if it is present and how it is elaborated and the fourth step, considering the previous steps, takes into consideration the actions arising from the possible existence of the previous requirements, as well as, gives the formulation and implementation of actions and how the monitoring and strategies control are carried out. It is understood that the topic addressed is of great relevance, since the Citizenship Institutions of Education, have generic and specific characteristics as well, which ends up in most cases making the strategic process very complex, difficult and not very effective. Increasingly, Higher Education Institutions need to formulate their strategies, adapting them to meet the latent demand, developing a process of competitive intelligence, allowing to deal more effectively with the competition, highlighting the competitive differential and value attributes perceived by the community where it is inserted. It is important to seek differentiation, the prominence, the necessary projection in the present times, so that they can survive and grow. Exploratory, descriptive and qualitative research was used for the present study. This research analyzed how the strategic management process is developed in the Citizenship Universities, allowing to infer and to identify where and how they are and to where they want go and they are able to proceed.
考虑到州立和国家级大学管理的复杂性,本文强调了精心设计和可实现的战略规划的重要性,该战略规划的行动使管理人员能够按照每天提出的要求行事。本文旨在分析ACAFE系统公民机构的战略管理过程。具体目标分为四个阶段,第一个接近战略,目标是分析组织战略的过程,第二个是与战略思维有关,以确定它是否有战略思维存在的指标,与管理者一起,第三阶段将突出战略规划,确定它是否存在以及如何阐述,第四步,考虑到前面的步骤,考虑到先前可能存在的要求而产生的行动,并给出行动的制定和实施以及如何进行监测和战略控制。据了解,所讨论的主题具有重大意义,因为公民教育机构也有一般和具体的特点,这在大多数情况下使战略进程非常复杂、困难和不太有效。高等教育机构越来越需要制定策略,调整策略以满足潜在需求,发展竞争情报流程,从而更有效地应对竞争,突出其所在社区所感知的竞争差异和价值属性。要在当代寻求差异化、突出性和必要的投射,才能生存和发展。本研究采用探索性、描述性和定性研究。本研究分析了公民大学的战略管理过程是如何发展的,允许推断和确定他们在哪里,如何,他们想去哪里,他们能够继续。
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引用次数: 2
O absenteísmo acadêmico e suas consequências mais óbvias 旷课及其最明显的后果
Pub Date : 2017-02-20 DOI: 10.5007/1983-4535.2017V10N1P172
G. Miranda, Tamires Sousa Araújo, Izabelle Almeida Marcelino
A presente pesquisa teve como proposito analisar a relacao entre absenteismo e desempenho academico no Curso de Ciencias Contabeis. Para tanto, foi realizada uma pesquisa documental em uma Instituicao Publica brasileira. Com a permissao da coordenacao do curso, foram analisadas diversas informacoes relativas a participacao de 1.525 estudantes em 715 disciplinas ministradas no periodo compreendido entre o primeiro semestre de 2009 e o segundo semestre de 2013, totalizando 29.839 observacoes. A partir dessas observacoes, foram analisadas as seguintes variaveis: desempenho academico, tamanho da turma, periodo, turno, carga horaria e inassiduidade (medida de absenteismo). Os resultados indicaram que todas as variaveis investigadas estao significativamente correlacionadas ao desempenho academico dos estudantes. No entanto, a variavel que apresentou a correlacao mais forte foi absenteismo. Esses resultados sugerem que a primeira consequencia do absenteismo e a queda no desempenho academico, como ja havia sido identificado anteriormente por outros pesquisadores. Tambem foi identificado que o absenteismo esta significativamente correlacionado com todas as variaveis acima mencionadas. Assim, alunos que estao em salas mais cheias, do turno diurno, dos periodos finais e matriculados em disciplinas com cargas-horarias maiores tendem a apresentar maiores niveis de absenteismo. Alem disso, constatou-se que, 32,9% dos alunos evadidos no periodo pesquisado haviam tido reprovacoes por falta entre 2009 e 2013, evidenciado assim, a segunda consequencia grave do absenteismo, a evasao.
本研究旨在分析会计科学课程中缺勤与学习成绩之间的关系。因此,在巴西一家公共机构进行了一项文献研究。在课程协调的许可下,分析了2009年上学期至2013年下学期期间715门课程中1525名学生的参与情况,共计29839次观察。根据这些观察结果,分析了以下变量:学习成绩、班级规模、周期、轮班、工作量和不活动(旷工测量)。结果表明,所有被调查的变量都与学生的学习成绩显著相关。然而,表现出最强相关性的变量是缺勤率。这些结果表明,旷课和学习成绩下降的第一个后果,正如其他研究人员之前所发现的那样。还发现,缺勤与上述所有变量都有显著相关性。因此,那些在密集的房间里、白班、期末以及在工作量较大的学科就读的学生,往往会出现更高程度的缺勤。此外,调查发现,在2009年至2013年期间,32.9%的逃学学生因旷课而失败,这证明了旷课的第二个严重后果,即逃学。
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引用次数: 2
Estratégia de marketing interno na instituição de educação superior 高等教育机构内部营销策略
Pub Date : 2017-02-20 DOI: 10.5007/1983-4535.2017V10N1P103
Aléssio Bessa Sarquis, Vilmar Antonio Gonçalves Tondolo, Rosana da Rosa Portella Tondolo, O. A. Matos
O marketing interno compreende o conjunto de estrategias para viabilizar no âmbito interno o cumprimento das promessas de marketing da organizacao. Este estudo analisa a utilizacao de estrategias de marketing interno em uma instituicao de educacao superior no processo de implantacao de novo modelo educacional. Trata-se de estudo de caso unico com abordagem qualitativa e exploratoria. As tecnicas de coleta de dados utilizadas foram entrevistas em profundidade e levantamento documental, interpretados por meio da analise de conteudo. Os resultados revelam que as estrategias mais utilizadas sao: execucao de programas de capacitacao de funcionarios; desenvolvimento de materiais/apostilas de orientacao; criacao de blog na web; e a aplicacao de pesquisa interna. Os depoimentos indicam que as estrategias de marketing interno contribuiram para a implantacao de novo modelo educacional, mas ha insatisfacao dos gestores com o programa de marketing interno da instituicao.
内部营销包括一套策略,使组织内部能够实现营销承诺。本研究分析了高等教育机构在实施新的教育模式过程中使用内部营销策略的情况。这是一个具有定性和探索性方法的单一案例研究。所使用的数据收集技术是深入访谈和文献调查,通过内容分析加以解释。结果表明,最常用的策略是:执行员工培训计划;编写指导材料/小册子;在网络上创建博客;是内部搜索应用程序。证词表明,内部营销策略有助于新教育模式的实施,但管理人员对机构的内部营销计划并不满意。
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引用次数: 3
A escolha de uma universidade vista sob o prisma da teoria do comportamento do consumidor 从消费者行为理论的角度看大学的选择
Pub Date : 2016-12-27 DOI: 10.5007/1983-4535.2016V9N4P92
Vera Lucia Telles Scaglione, Lizika Pitpar Goldchleger
The present study aims to understand the behavior of young people when choosing a university for their undergraduate studies.This process is understood here, as a consumer relationship, more specifically as an extension process of one´s identity.The study, proposes to explore the competing factors involved in the youngsters´choice and involves such topics like organizational image and reputation. It also takes into account the influence of university rankings, consumer behavior and the theory of self-extension interpreted as possession. An empirical study has been conducted involving young people, and a qualitative methodological approach has been applied to interviews.In the following stage, data have been categorized and organized according to content analysis.The results point at the fact that young people choose a university just like an act of consumption and as an extension of their own identity.
本研究旨在了解年轻人在选择本科院校时的行为。这个过程在这里被理解为一种消费者关系,更具体地说,是一个人身份的延伸过程。该研究旨在探讨影响年轻人选择的竞争因素,涉及组织形象和声誉等主题。它还考虑了大学排名、消费者行为和被解释为占有的自我延伸理论的影响。对年轻人进行了一项实证研究,并对访谈采用了定性方法。在接下来的阶段,根据内容分析对数据进行分类和组织。结果表明,年轻人选择大学就像一种消费行为,是他们自身身份的延伸。
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引用次数: 1
MBA – O que alunos e ex-alunos pensam a respeito do curso realizado, seu aprendizado, e do impacto em suas carreiras MBA -学生和校友对所修课程、他们的学习以及对他们职业生涯的影响的看法
Pub Date : 2016-11-10 DOI: 10.5007/1983-4535.2016V9N3P292
P. Silva, A. S. Godoy
The MBA is one of the most popular programs in management education today. Research conducted by accreditors organizations and specialized and internationally recognized journals regularly publish rankings of courses and schools to evaluate objective aspects related to MBA, including: salary increases, promotions, career and employability. The MBA also has been criticized, especially the lack of aligning of its curriculum to the needs of the business world and the real contribution to the development of managers able to deal with the challenges and the complexity of the contemporary business environment. In an effort to increase the understanding of the MBA, this article aims to describe, analyze and synthesize what students think about the MBA, highlighting how they evaluate the course, their learning and the impact on their careers. Empirically, we carried out a qualitative study with semi-structured interviews with 13 students of MBA with specialization of an institution of higher education in the city of Sao Paulo. The results indicate positive reviews about the course and the learning and the MBA alone does not guarantee rise of career and employability.
MBA是当今管理教育中最受欢迎的课程之一。由认证机构和专业和国际公认的期刊进行的研究定期发布课程和学校排名,以评估与MBA相关的客观方面,包括:加薪、晋升、职业和就业能力。MBA也受到了批评,尤其是其课程设置与商业世界的需求不一致,以及对培养能够应对挑战和当代商业环境复杂性的管理者做出的真正贡献。为了增加对MBA的理解,本文旨在描述、分析和综合学生对MBA的看法,突出他们如何评价课程、他们的学习以及对他们职业生涯的影响。在实证研究中,我们采用半结构化访谈的方法对圣保罗市一所高等教育机构的13名MBA专业学生进行了定性研究。结果表明,对课程和学习的积极评价以及MBA本身并不能保证职业和就业能力的提高。
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引用次数: 5
Incubadoras universitárias de economia solidária: metodologias em perspectiva 团结经济的大学孵化器:方法论视角
Pub Date : 2016-11-10 DOI: 10.5007/1983-4535.2016V9N3P108
E. Murad, J. Abreu
This paper addresses the issue of solidarity economy and incubators of this kind, which plays an important role for developing solidarity economy enterprises (ESS) offering advice, so that these groups can become self-managed. The objective of this paper is to analyze different methods of incubation at public universities, through the axles of accompaniments, which are: legalization, economic viability, and human training and development. It was performed one multi-case study where four incubators EES, from different localities were analyzed. The characteristics of these incubators are discussed, detailing their methodologies, as well as the barriers and challenges faced in the incubation process. Was noted that they face difficulties independent of their maturation stage. It is concluded that it is important to hone tools and methodologies of incubation, so it can best treat incubated groups and to bring new solutions, through a collective and solidarity work.
本文探讨了团结经济及其孵化器的问题,为团结经济企业的发展提供了建议,使其能够实现自我管理。本文的目的是分析公立大学孵化的不同方法,通过伴随的轴,这是:合法化,经济可行性和人力培训和发展。本研究对来自不同地区的4家孵化器EES进行了多案例分析。讨论了这些孵化器的特点,详细介绍了它们的方法,以及在孵化过程中面临的障碍和挑战。有人指出,他们面临的困难与他们的成熟阶段无关。结论是,必须磨练孵化的工具和方法,以便通过集体和团结的工作,最好地对待孵化群体并带来新的解决办法。
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引用次数: 0
Conhecimento, universidade e inovação: como se relacionam na geração de inovação baseada em conhecimento 知识、大学和创新:它们如何在知识创新的产生中相互关联
Pub Date : 2016-11-10 DOI: 10.5007/1983-4535.2016V9N3P245
Kelly Cristina Benetti Tonani Tosta, F. Spanhol, H. T. Tosta
As universidades enquanto geradoras e difusoras de conhecimento sao agentes de inovacao quando interagem com o meio. O papel da universidade no amparo a inovacao depende tambem do contexto regional, isto significa que nem todas as universidades precisam adotar o mesmo comportamento em termos de politica de suporte a inovacao. Nesse sentido e necessario estudar mais a fundo a articulacao entre a universidade e a sociedade para promover a compreensao mais profunda sobre o papel de cada uma nessa relacao para a producao de inovacao. Com vistas a conhecer melhor a area e verificar se esta percepcao procede foi realizada uma revisao sistematica da literatura e pesquisa documental. Assim, este artigo visa aprofundar essa analise atraves da realizacao de uma revisao sistematica que foi executada a partir das sete etapas basicas propostas por JACKSON et al (2004). Com base nessa discussao, sao levantados documentos que relatam o funcionamento do Sistema Nacional de Inovacao Brasileiro e, a partir da interface entre os resultados da revisao sistematica e da analise documental, foi desenhado o papel da universidade nesse sistema. Tambem foram identificados fatores catalisadores da inovacao que apontam para resultados da pesquisa academica que impactam no desenvolvimento economico. Sugere-se que este trabalho seja seguido de pesquisa empirica que possa demonstrar resultados praticos do papel das universidades na inovacao.
大学作为知识的创造者和传播者,在与环境互动时是创新的推动者。大学在支持创新方面的作用也取决于地区背景,这意味着并非所有大学在支持创新政策方面都需要采取相同的行为。从这个意义上说,有必要进一步研究大学和社会之间的联系,以促进对每个人在创新生产关系中的作用的更深刻的理解。为了更好地了解这一领域,并验证这一认知是否发生,我们对文献和文献研究进行了系统的回顾。因此,本文旨在通过对JACKSON等人(2004)提出的七个基本步骤的系统回顾来深化这一分析。在此基础上,提出了巴西国家创新体系运行的文献,并从系统回顾和文献分析结果的界面出发,设计了大学在该体系中的作用。还确定了创新的催化因素,指出了影响经济发展的学术研究结果。建议在这项工作之后进行实证研究,以证明大学在创新中的作用的实际结果。
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引用次数: 3
期刊
Revista Gestao Universitaria na America Latina
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