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Impact of Fintech’s Development on Bank Performance: An Empirical Study from Vietnam 金融科技发展对银行绩效的影响:越南的经验研究
IF 0.7 Q4 BUSINESS Pub Date : 2024-01-05 DOI: 10.22146/gamaijb.71040
Tien Phat Pham, Hoc Thai Huynh, B. Popesko, S. Hoang, Tri Ba Tran
In recent years, fintech has exploded in popularity and importance in the finan- cial industry. Its impacts have spread widely throughout the world, including Vietnam. This study aims to investigate the effect of fintech’s development on bank performance in Vietnam. Based on the unstructured data about fintech on the financial expert web- sites from Vietnam, the word frequency statistic technique of the text mining approach is applied for measuring fintech’s development under the support of Python-based solu- tions. The bank-level data of 15 Vietnamese banks for the period from the first quarter of 2019 to the second quarter of 2021 are collected from the quarterly financial statements in the Vietstock organization. Python programming and text mining techniques are used to compile this dataset by gathering information from popular and relevant websites. The generalized least squares method is used for estimating the panel models. The estimation result shows the significant impact of fintech’s development on bank profitability, but the net interest margin does not associate with the fintech variable. Besides, some interesting findings are revealed: The slow banking transformation to adapt to the rise of fintech and the COVID-19 pandemic increased bank profitability. Furthermore, suggestions for the banks and fintech companies are recommended, and the limitations and directions for further research are also proposed.
近年来,金融科技在金融业的普及程度和重要性呈爆炸式增长。其影响已在全球广泛传播,越南也不例外。本研究旨在探讨金融科技的发展对越南银行绩效的影响。基于越南金融专家网站上有关金融科技的非结构化数据,在基于 Python 的解决方案支持下,应用文本挖掘方法中的词频统计技术来衡量金融科技的发展。从 Vietstock 机构的季度财务报表中收集了 15 家越南银行 2019 年第一季度至 2021 年第二季度的银行级数据。该数据集采用 Python 编程和文本挖掘技术,从热门相关网站收集信息。使用广义最小二乘法对面板模型进行估计。估计结果显示,金融科技的发展对银行盈利能力有显著影响,但净息差与金融科技变量并无关联。此外,还有一些有趣的发现:银行业为适应金融科技的崛起而进行的缓慢转型以及 COVID-19 的流行提高了银行的盈利能力。此外,还对银行和金融科技公司提出了建议,并提出了进一步研究的局限性和方向。
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引用次数: 0
Linking Relationship Marketing to Customer Loyalty in The E-Banking Context: The Central Role of Customer Satisfaction 将电子银行背景下的关系营销与客户忠诚度联系起来:客户满意度的核心作用
IF 0.7 Q4 BUSINESS Pub Date : 2024-01-05 DOI: 10.22146/gamaijb.73450
D. Hoang
This research examines the interrelationships between relationship marketing, customer satisfaction and customer loyalty in e-banking’s context. The study was conducted in two phases: In-depth interviews and a quantitative survey with a sample of 690 Vietnamese individual and corporate e-banking customers. The research results show that customer satisfaction mediates the impact of relationship marketing on customer loyalty among individual customers. Meanwhile, instead of customer satisfaction, relationship marketing significantly and directly contributes to the loyalty of the corporate customer group. The significance and magnitude of the effects that the five dimensions of relationship marketing’s effectiveness have on customer satisfaction and loyalty, which include the banks’ commitment, customer experience, process-driven approach, service reliability and application of technology, are also different between the two customer segments. This study theoretically contributes to the research stream regarding the mechanism underlying the relationship between relationship marketing’s effectiveness and customer loyalty in the e-banking context, and proposes practical implications for commercial banks to effectively apply relationship marketing in the virtual business environment.
本研究探讨了电子银行背景下关系营销、客户满意度和客户忠诚度之间的相互关系。研究分两个阶段进行:对 690 名越南个人和企业电子银行客户进行了深入访谈和定量调查。研究结果表明,在个人客户中,客户满意度是关系营销对客户忠诚度影响的中介。同时,关系营销对企业客户群体忠诚度的影响显著且直接,而非客户满意度。关系营销有效性的五个维度(包括银行承诺、客户体验、流程驱动法、服务可靠性和技术应用)对客户满意度和忠诚度的影响的意义和程度在两个客户群之间也有所不同。本研究从理论上对电子银行背景下关系营销的有效性与客户忠诚度之间的关系机制研究做出了贡献,并为商业银行在虚拟商业环境中有效应用关系营销提出了实践意义。
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引用次数: 0
Factors Affecting Early Retirement Intentions With the Mediating Mechanism of Job Engagement 影响提前退休意愿的因素与工作投入的中介机制
IF 0.7 Q4 BUSINESS Pub Date : 2024-01-05 DOI: 10.22146/gamaijb.72284
Asfand Yar Khan, Dr.Atif Bilal, Nadia Daud, Muhammad Daniyal, Bilal Ahmed, Atiq Ishaq
The main objective of this study is to empirically examine the associations between work goals (intrinsic and extrinsic) and early retirement intentions, with the mediating mechanism of work passion and the moderating role of flexible HR practices, spouse’s health, and position level (employees’ position level in organizations, e.g., junior manager at lower level, deputy manager at middle level, or senior manager at upper level etc.). Data for the study was collected through survey-based questionnaires distributed to a sample of 350 female employees from different public and private sector organizations in Pakistan. Testing of the hypotheses was conducted using structural equation modeling (SEM) with WarpPLS software. The findings indicate that employees’ work goals are  positively related to the level of passion they feel about their work. However, this has a negative impact on their early retirement intentions. Besides, the results show that this work passion mediates the relationship between work goals and early retirement intentions. Furthermore, flexible HR practices, position level, and spouse’s health moderate the relationship between work passion and early retirement intentions. The study’s theoretical and managerial contributions and limitations are also discussed at the end of the article.
本研究的主要目的是实证研究工作目标(内在目标和外在目标)与提前退休意愿之间的关联,其中工作激情是中介机制,灵活的人力资源实践、配偶健康状况和职位级别(员工在组织中的职位级别,如低级别的初级经理、中级别的副经理或高级别的高级经理等)起调节作用。研究数据是通过向来自巴基斯坦不同公私部门组织的 350 名女性雇员发放调查问卷收集的。使用 WarpPLS 软件的结构方程模型(SEM)对假设进行了检验。研究结果表明,员工的工作目标与她们对工作的热情程度呈正相关。然而,这对他们的提前退休意愿有负面影响。此外,研究结果表明,工作激情对工作目标和提前退休意愿之间的关系起着中介作用。此外,灵活的人力资源实践、职位级别和配偶的健康状况也会调节工作激情与提前退休意愿之间的关系。文章最后还讨论了本研究的理论和管理贡献以及局限性。
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引用次数: 0
Service System Innovation and Competitiveness In an Emerging Market: The Moderating Role of Managerial Competencies 新兴市场的服务系统创新与竞争力:管理能力的调节作用
IF 0.7 Q4 BUSINESS Pub Date : 2024-01-05 DOI: 10.22146/gamaijb.73482
E. Akpan, Anthony Aniagbaoso Igwe, Waribugo Sylva, B. E. Udoh
This study empirically examines the correlation between service system innovation and competitiveness in Nigeria, an emerging market, by focusing on the country’s mobile telecommunications sector. The moderating effect of managerial competencies was also tested. Due to the contribution of the telecommunications sector to the economic well-being of Nigeria and the world’s economy at large, the sector witnesses a high level of competition among its players, resulting in unsustainable price wars, negatively impacting the telecommunication firms and their ability to invest in service improvements. Thus, there is a need for a study into the factors affecting competitiveness in the telecommunications sector. A cross sectional survey was used because the study explored the relationships between service system innovation, managerial competencies and competitiveness. The study used a survey instrument, which was sent to 450 respondents using Google Forms, out of which 230 responded. The 230 returned copies represented a 51.1 percent return rate, which satisfied the minimum required return rate for a cross sectional study. The study’s hypotheses were tested using the partial least squares structural equation model (PLS-SEM). The finding revealed that service system innovation (idea development, service development and commercialization) enhances the competitiveness of mobile telecommunication firms. Thus, an increase in idea development, service development and commercialization is essential for a competitive advantage. Also, managerial competencies were found to significantly moderate the relationship between service system innovation and competitiveness. The study provides a new insight into how service system innovation affects the competitiveness of telecommunications companies, particularly in emerging markets, with Nigeria as the focal point. It also shows the role managerial competencies play in the telecommunications sector. This study offers proof of the traits of service system innovation, managerial competencies, and competitiveness in the telecommunications sector. It also developed and tested a scale for measuring these variables, which future studies could adopt.
本研究以尼日利亚的移动电信行业为重点,通过实证研究探讨了尼日利亚这一新兴市场的服务系统创新与竞争力之间的相关性。同时还检验了管理能力的调节作用。由于电信部门对尼日利亚乃至世界经济的贡献,该部门的参与者之间竞争激烈,导致价格战难以为继,对电信公司及其投资改善服务的能力产生了负面影响。因此,有必要对影响电信行业竞争力的因素进行研究。本研究采用了横截面调查的方法,因为本研究探讨了服务系统创新、管理能力和竞争力之间的关系。研究使用了调查工具,通过谷歌表格向 450 名受访者发送了调查问卷,其中 230 人做出了回复。收回的 230 份问卷的回收率为 51.1%,达到了横断面研究的最低回收率要求。研究假设采用偏最小二乘结构方程模型(PLS-SEM)进行检验。研究结果表明,服务系统创新(创意开发、服务开发和商业化)能增强移动通信企业的竞争力。因此,增加创意开发、服务开发和商业化对竞争优势至关重要。研究还发现,管理能力对服务系统创新与竞争力之间的关系有显著的调节作用。这项研究提供了一个新的视角,让我们了解服务系统创新如何影响电信公司的竞争力,特别是在以尼日利亚为中心的新兴市场。研究还显示了管理能力在电信行业所发挥的作用。本研究证明了服务系统创新、管理能力和电信行业竞争力的特征。本研究还开发并测试了用于衡量这些变量的量表,供今后的研究采用。
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引用次数: 0
Psychological Empowerment Link Using Employee Performance and Organizational Commitment on the Generation Gap: PLS-MGA Analysis 利用员工绩效和组织承诺将心理授权与代沟联系起来:PLS-MGA 分析
IF 0.7 Q4 BUSINESS Pub Date : 2024-01-05 DOI: 10.22146/gamaijb.65657
Nurshahira Ibrahim, N. I. Mohamad, Farah Ayuni Farinordin, Umi Hamidaton Mohd Soffian Lee, Azman Ismail
The generation gap is critical, especially when employees do not agree about some terms that affect their completion of tasks. This issue is debated in organizations, causing incompatibilities between human resource management and development structures. Hence, these constraints led this study to measure the differences shown by generations X and Y, and how they impact the relationship between psychological empowerment, employee performance, and organizational commitment. This research used questionnaires and in-depth interviews as the main procedures for collecting and obtaining data—196 items of data were received from the Malaysian Islamic Finance Agency. SmartPLS software was used to test the research hypotheses and the differences between the two groups are Gen X and Y (PLS-MGA). The results of the PLS-MGA test confirmed that, in the relationship of psychological empowerment and job performance alone, it was found there was a generational difference between X and Y (p-value < 0.05). However, while running the hypothesis test (using the bootstrapping test), it was found that both hypotheses are acceptable, which shows the relationship between psychological empowerment and job performance based on two different groups, namely Gen Y = t-statistic (10.961) and Gen X = t-statistic (11.993). Thus, H1 is supported. Meanwhile, the relationship between psychological empowerment and organizational commitment is based on two different groups, namely Gen Y = t-statistic (8.675) and Gen X = t-statistic (8.349), which means H2 is also supported. Consequently, it is hoped that the findings of this study will serve as essential guidance for employers in both the public and private sectors. Human resource management teams can use the findings to understand the natural complexity of psychological empowerment constructs in realizing the challenges and difficulties in predicting organizational goals, in terms of job performance and organizational commitment.
代沟至关重要,尤其是当员工对一些影响其完成任务的条款意见不一致时。组织中对这一问题争论不休,导致人力资源管理和发展结构不协调。因此,这些制约因素促使本研究测量 X 代和 Y 代所表现出的差异,以及它们如何影响心理授权、员工绩效和组织承诺之间的关系。本研究采用问卷调查和深度访谈作为收集和获取数据的主要程序--196 项数据来自马来西亚伊斯兰金融局。研究使用了 SmartPLS 软件来检验研究假设以及 X 代和 Y 代两个群体之间的差异(PLS-MGA)。PLS-MGA 检验结果证实,仅就心理授权与工作绩效的关系而言,X 和 Y 两组之间存在代际差异(P 值 < 0.05)。然而,在进行假设检验(使用引导检验)时,发现两个假设都是可以接受的,这表明心理授权与工作绩效之间的关系基于两个不同的群体,即 Y 代 = t 统计量(10.961)和 X 代 = t 统计量(11.993)。因此,H1 得到支持。同时,心理授权与组织承诺之间的关系基于两个不同的群体,即 Y = t 统计量(8.675)和 X = t 统计量(8.349),这意味着 H2 也得到了支持。因此,我们希望本研究的结果能够为公共和私营部门的雇主提供必要的指导。人力资源管理团队可以利用研究结果来理解心理授权建构的自然复杂性,从而认识到在预测工作绩效和组织承诺方面的组织目标时所面临的挑战和困难。
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引用次数: 0
A Test of Positive Feedback Trading among Foreign Portfolio Investors in Nigeria 尼日利亚外国投资组合投资者正反馈交易测试
IF 0.7 Q4 BUSINESS Pub Date : 2023-09-05 DOI: 10.22146/gamaijb.69984
R. Abdulkadir
It has been established in the literature that the trading behavior of international investors may increase market vulnerability, especially for emerging markets. Consequently, this study examines whether positive feedback trading exists in the Nigerian stock market. Both descriptive and inferential analyses are carried out on monthly data covering the period 2013 to 2020.  Specifically, the ARDL bounds testing approach is employed. Findings indicate that positive feedback trading exists in the market, as stock returns have positive and significant influence on foreign portfolio inflows. The results further show that this trading pattern becomes more prominent with rising economic growth. The findings again reveal that the exchange rate and the interest rate explain the foreign portfolio inflows in the Nigerian market. The study’s outcomes lend support for the pull theory in explaining the foreign portfolio inflow. However, no evidence is found in support of the push theory, as an explanation for the foreign portfolio inflow as the “OPEC basket crude oil price” is insignificant. It is thereby recommended that regulators should adopt measures that will help foreign investors to be better informed about the Nigerian market, in order to reduce their positive feedback trading behavior. Moreso, there is a need for the government to put in place policies targeted toward enhancing the growth of the stock market and the economy. In this way, the negative impact of such trading behavior will be minimal, as short-term trading by foreign investors will be reduced and the foreign portfolio inflows will be sustainable.
文献中已经证实,国际投资者的交易行为可能会增加市场的脆弱性,尤其是对新兴市场而言。因此,本研究考察了尼日利亚股市是否存在正反馈交易。对2013年至2020年期间的月度数据进行了描述性和推断性分析。具体而言,采用了ARDL边界测试方法。研究结果表明,市场上存在正反馈交易,因为股票回报对外国投资组合流入有积极而显著的影响。研究结果进一步表明,这种交易模式随着经济增长而更加突出。研究结果再次表明,汇率和利率解释了外国投资组合流入尼日利亚市场的原因。该研究的结果为拉动理论解释外国投资组合流入提供了支持。然而,没有证据支持推动理论,因为将外国投资组合流入解释为“欧佩克篮子原油价格”是微不足道的。因此,建议监管机构采取措施,帮助外国投资者更好地了解尼日利亚市场,以减少他们的正反馈交易行为。此外,政府有必要制定旨在促进股市和经济增长的政策。这样,这种交易行为的负面影响将最小化,因为外国投资者的短期交易将减少,外国投资组合流入将是可持续的。
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引用次数: 0
Financial Distress and Audit Report Lags: An Empirical Study in Korea 财务困境与审计报告滞后:韩国的实证研究
IF 0.7 Q4 BUSINESS Pub Date : 2023-09-05 DOI: 10.22146/gamaijb.72251
Jihwan Choi, Hyung Ju Park
This study examines the association between a firm’s financial distress and audit report lags. Through this analysis, we intend to reveal whether auditors consider theclients’ financial distress when performing external audits. This study employs 2,786 firmyear observations from 2011 to 2018. The sample of this study consists of companies listedon the Korea Composite Stock Price Index (KOSPI) and the Korea Securities Dealers Automated Quotation (KOSDAQ). We perform OLS regression analysis to test our hypothesis. The OLS regression analysis is conducted through the SAS and STATA programs.We find that there is a significant and positive association between financial distress andaudit report lags. The audit report lags increase as the likelihood of clients’ financial distress increases. The results indicate that audits take different amounts of audit effort whenauditors consider financial distress as a business risk when they conduct audits. In otherwords, we provide evidence that auditors increase the amount of audit effort when thelikelihood of clients’ financial distress is high. In the absence of studies on how externalauditors respond to audited firms' financial distress, this study analyzes whether externalauditors change their audit efforts by assessing the audited firms' financial distress. Second, the empirical result that external auditors actually follow the guidelines related tobusiness risk and financial distress specified in the Korean Auditing Standards supportsthe effectiveness of the business risk-related regulations specified in the Korean AuditingStandards
这项研究考察了一家公司的财务困境与审计报告滞后之间的关系。通过这一分析,我们打算揭示审计师在进行外部审计时是否考虑到客户的财务困境。本研究采用了2011年至2018年的2786个财年观测数据。本研究的样本包括韩国综合股价指数(KOSPI)和韩国证券交易商自动报价(KOSDAQ)上的公司。我们进行OLS回归分析来检验我们的假设。OLS回归分析是通过SAS和STATA程序进行的。我们发现,财务困境与审计报告滞后之间存在显著的正相关关系。审计报告滞后于客户财务困境可能性的增加。结果表明,当审计师在进行审计时将财务困境视为业务风险时,审计需要不同的审计工作量。换句话说,我们提供的证据表明,当客户财务困境的可能性很高时,审计师会增加审计工作量。在没有关于外部审计师如何应对被审计公司财务困境的研究的情况下,本研究分析了外部审计师是否通过评估被审计公司的财务困境来改变审计工作。其次,外部审计师实际遵循《韩国审计准则》中规定的与商业风险和财务困境相关的准则的实证结果支持了《韩国审计标准》中规定商业风险相关规定的有效性
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引用次数: 0
Does Government Accounting Information Matter to Gain Votes? Evidence from Local Elections in Indonesia 政府会计信息对获得选票有影响吗?来自印度尼西亚地方选举的证据
IF 0.7 Q4 BUSINESS Pub Date : 2023-09-05 DOI: 10.22146/gamaijb.64668
Dyah Purwanti
Voting decisions have become a strategic tool to analyze whether voters consider an incumbent's economic policies make it worthwhile re-electing the incumbent. If a strong correlation between the information on economic policies and the election results could be proved, evidence would thus be found that government accounting captures data on the attributes of government finances, consistent with the information incorporated by constituents in their voting decisions. This study investigates the association between government accounting information and local election outcomes and observes two regional government clusters that held local elections in 2017 and 2018, in which 198 incumbents ran for office again. By employing regression analysis, this study finds that several accounting information items impact the vote acquisition of the incumbents. The specific finding is that budget accounting information has a more decisive influence on votes for the incumbents than financial accounting information does. The result implies budgetary accounting information that represents service performance is beneficial for gaining votes. The limitation that should be considered is the emphasis on the assumption of voter rationality, in which the voters accumulate performance information on the incumbents for their voting decisions. It is highly improbable that voters will allocate time to collecting and reading government financial statements on purpose.
投票决定已成为分析选民是否认为现任总统的经济政策值得连任的战略工具。如果能够证明经济政策信息与选举结果之间有很强的相关性,那么就会发现有证据表明,政府会计记录了政府财政属性的数据,与选民在投票决定中纳入的信息一致。本研究调查了政府会计信息与地方选举结果之间的关系,并观察了2017年和2018年举行地方选举的两个地区政府集群,其中198名现任者再次竞选。通过回归分析,本研究发现,几个会计信息项目影响在职者的选票获取。具体的发现是,预算会计信息比财务会计信息对现任者的投票更有决定性的影响。结果表明,代表服务绩效的预算会计信息有利于获得选票。应该考虑的限制是强调选民理性的假设,即选民为其投票决定积累现任者的表现信息。选民不太可能有目的地分配时间收集和阅读政府财务报表。
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引用次数: 0
The Effect of Push, Pull, and Mooring Factors on Customers’ Switching Intention to Green Cosmetics 推动、拉动和系泊因素对顾客转向绿色化妆品意愿的影响
IF 0.7 Q4 BUSINESS Pub Date : 2023-09-05 DOI: 10.22146/gamaijb.69863
Asri Sekar Mawar Firdausi, Basu Swahtha Dharmmesta
Nowadays, consumption patterns concern consumers since they have negative impacts on environmental sustainability. Marketers have conducted some efforts to create eco-friendly products. This condition has caused research into green marketing to grow significantly. Various studies have been conducted to examine consumers' behavior intentions toward green products. However, the theory applied to explain the phenomenon still has the potential to be developed. Thus, in this study, the researchers examine the consumers' switching intention from conventional cosmetics to green cosmetics, by applying the migration theory and the push-pull-mooring framework. The push factors are explained by the dissatisfaction variable and the low-quality variable. The alternative attractiveness variable explains the pull factor. Meanwhile, the mooring factors are explained by variety-seeking and the unfavorable subjective norm variables. PLS-SEM is used to analyze 198 consumers of conventional cosmetics. The results indicate that the pull factor is the main factor that supports the consumers' switching intention to green cosmetics, and the second is the push factor. Furthermore, the mooring factors are proven to moderate the effect of the pull factor on consumers' switching intention. On the other hand, the mooring factors are not shown to moderate the influence of the push factors on the consumers' switching intention.
如今,消费者关注消费模式,因为它们对环境可持续性有负面影响。营销人员已经做出了一些努力来创造环保产品。这种情况使得对绿色营销的研究显著增长。已经进行了各种研究来检验消费者对绿色产品的行为意图。然而,用于解释这一现象的理论仍有发展的潜力。因此,在本研究中,研究人员运用迁移理论和推拉系泊框架,考察了消费者从传统化妆品向绿色化妆品的转换意向。推送因素由不满意变量和低质量变量来解释。另一个吸引力变量解释了拉动因素。同时,用求变和不利的主观常模变量来解释系泊因素。利用PLS-SEM对198名传统化妆品消费者进行了分析。结果表明,拉动因素是支持消费者转向绿色化妆品的主要因素,其次是推动因素。此外,系泊因素被证明可以缓和拉动因素对消费者转换意愿的影响。另一方面,系泊因素并不能缓和推送因素对消费者转换意愿的影响。
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引用次数: 0
A Comparison of Financial Well-Being and Its Antecedents Across Different Employment Categories in Malaysia 马来西亚不同就业类别的财务状况及其影响因素比较
IF 0.7 Q4 BUSINESS Pub Date : 2023-09-05 DOI: 10.22146/gamaijb.73947
Nurul Shahnaz Mahdzan, Mohd Edil Abd. Sukor, Rozaimah Zainudin, F. Zainir, Wan Marhaini Wan Ahmad
This study compares the level of financial well-being (FWB) and its antecedents(financial stress, financial behaviour, financial literacy, and the internal locus of control(LOC)) across individuals of different employment categories in Malaysia. Second, it investigates the relationship between those antecedents and FWB and compares the differences in the strength. Data were collected from 1,867 respondents from four employmentgroups using a questionnaire-based survey. Descriptive statistics and analysis of variance (ANOVA) were conducted to achieve the first research objective, and ordinary leastsquares (OLS) regression was used to achieve the second research objective. The resultsindicate that FWB and its antecedents of Malaysian employees vary considerably acrossemployment categories. The FWB of the unemployed and private-sector workers is significantly lower than their government sector and self-employed counterparts. Financialstress, financial behavior, and an internal LOC are the most determinative of employees’FWB, however, they have varying degrees of impact across different employment categories. The results relate to employers and policymakers in formulating strategies to promotehigher FWB among Malaysian employees, based on their employment categories.
本研究比较了马来西亚不同就业类别个人的财务福祉(FWB)水平及其前因(财务压力、财务行为、财务素养和内部控制点(LOC))。其次,本研究考察了这些前词与FWB之间的关系,并比较了强度的差异。数据是通过问卷调查从四个就业群体的1867名受访者中收集的。采用描述性统计和方差分析(ANOVA)实现第一个研究目标,采用普通最小二乘(OLS)回归实现第二个研究目标。结果表明,马来西亚雇员的FWB及其前词在不同的就业类别中差异很大。失业和私营部门工人的FWB明显低于政府部门和自营职业者。财务压力、财务行为和内部LOC是员工fwb的最决定性因素,然而,它们在不同的就业类别中有不同程度的影响。结果与雇主和政策制定者制定战略有关,以促进马来西亚雇员根据其就业类别提高FWB。
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引用次数: 0
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Gadjah Mada international journal of business
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