Information & Management最新文献

英文中文

Employee Participation in Digital Transformation: From Digitalization Sentiment to Transformation Predisposition 员工参与数字化转型：从数字化情绪到转型倾向

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-12-01 Epub Date: 2025-07-11 DOI: 10.1016/j.im.2025.104212

Kaveh Abhari

Digital transformation extends beyond mere technological shifts in business routines, models, or domains; it encompasses the profound evolution of employees’ attitudes and behaviors. Prior research on the microfoundations of digital transformation emphasizes that the essence of transformation lies in the individuals who drive it forward. To truly unlock this potential, organizations must harmonize sweeping changes with the individual needs and professional aspirations of their workforce. Achieving this balance is crucial to mitigating resistance and ensuring successful transformation. This study offers an empirical examination of how these dynamics unfold in practice. It begins by theorizing that employee sentiment toward digitalization is a key predictor of their predispositions toward digital transformation. The findings demonstrate that positive predispositions, in turn, can significantly enhance employees’ willingness to participate in digital transformation initiatives. This study sheds light on the individual microfoundations that underpin employee participation in digital transformation, revealing that these drivers are rooted in fundamental psychological needs, transcending geographical and cultural boundaries. The findings advocate for investments in employees’ psychosocial readiness and suggest viewing digitalization projects as strategic opportunities to cultivate positive experiences and attitudes, paving the way for future transformation initiatives.

数字化转型不仅仅是业务流程、模型或领域的技术转变；它包含了员工态度和行为的深刻演变。先前对数字化转型微观基础的研究强调，转型的本质在于推动转型的个人。为了真正释放这一潜力，组织必须将彻底的变革与员工的个人需求和职业抱负协调起来。实现这种平衡对于减轻阻力和确保成功转型至关重要。本研究提供了这些动态如何在实践中展开的实证检验。首先，从理论上讲，员工对数字化的情绪是他们对数字化转型倾向的关键预测因素。研究结果表明，积极的倾向反过来可以显著提高员工参与数字化转型计划的意愿。这项研究揭示了支撑员工参与数字化转型的个体微观基础，揭示了这些驱动因素根植于基本的心理需求，超越了地理和文化的界限。研究结果主张对员工的心理社会准备进行投资，并建议将数字化项目视为培养积极经验和态度的战略机会，为未来的转型举措铺平道路。

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引用次数: 0

Allow or not? Strategic choices of competing platforms in response to ad blockers 允许还是不允许？竞争平台应对广告拦截软件的战略选择

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-12-01 Epub Date: 2025-07-21 DOI: 10.1016/j.im.2025.104217

Xinman Lu , Xiaoling Hou , Nan Yuan , Jun Wang

The use of ad blockers poses a threat to online platforms subsisting on advertising. Building an analytical model with two competing platforms, we investigate whether the entrant platform should adopt an Allow, Ban or Ban-Whitelist strategy in response to ad blockers, if the incumbent platform allows the users to use the ad blockers. Our analysis reveals that the new entrant does not always follow the strategy of the incumbent. If regular users have high ad sensitivity, the new entrant platform should adopt the Ban or Ban-Whitelist strategy, otherwise, the Allow strategy is better off. As the ad-light level or network effects increase, the entrant platform is less likely to choose the Ban strategy and more likely to adopt the Allow strategy. We also examine the impacts of different strategic choices made by the new entrant platform on the incumbent platform and find that the incumbent platform can achieve higher profits when the entrant platform adopts the Ban-Whitelist strategy if the ad sensitivity is high. Our findings also assist the incumbent platform in adjusting its optimal ad intensity to effectively respond to the competition. Specially, the two platforms will decrease the ad intensities as the strength of network effects becomes higher. Furthermore, we find that a win-win-win outcome for the two platforms and social welfare can only be achieved when the new entrant platform adopts the Allow or Ban-Whitelist strategy. Finally, our study explores the benefits of ad blockers and demonstrates the robustness of the results through model extensions.

广告拦截器的使用对依靠广告为生的在线平台构成了威胁。通过建立两个竞争平台的分析模型，我们研究了在现有平台允许用户使用广告拦截器的情况下，新进入的平台是否应该采用允许、禁止或禁止白名单策略来应对广告拦截器。我们的分析表明，新进入者并不总是遵循现有企业的战略。如果普通用户对广告的敏感度较高，新进入平台应采用Ban或Ban-白名单策略，否则，最好采用Allow策略。随着轻广告水平或网络效应的增加，进入平台选择Ban策略的可能性越来越小，而选择Allow策略的可能性越来越大。我们还研究了新进入平台不同战略选择对现有平台的影响，发现当新进入平台采用禁令白名单策略时，如果广告敏感性高，现有平台可以获得更高的利润。我们的研究结果也有助于现有平台调整其最佳广告强度，以有效地应对竞争。特别是，随着网络效应强度的提高，两大平台都会降低广告强度。此外，我们发现只有当新进入平台采用允许或禁止白名单策略时，才能实现两个平台和社会福利的三赢。最后，我们的研究探讨了广告拦截器的好处，并通过模型扩展证明了结果的稳健性。

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引用次数: 0

Trolling in social media: A deindividuation and contagion perspective 社交媒体上的网络喷子：去个性化和传染的视角

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-07-12 DOI: 10.1016/j.im.2025.104211

Mohammad Alamgir Hossain , Mohammed Quaddus , Shahriar Akter , Patrick Mikalef , Matthew Warren

Trolling on social media has a profound impact on its victims, yet existing literature offers a limited understanding of the factors driving this behavior. This study applies deindividuation and contagion theories to explore the phenomenon, surveying 337 Facebook users and 275 Instagram users and analyzing the data using SEM-PLS and fsQCA methods. The SEM results indicate that digital anonymity and dispersed collectivity both directly and indirectly impact trolling behavior, mediated by a loss of self-consciousness and a diffused sense of responsibility. The fsQCA analysis reveals four distinct equifinal configurations that predict trolling behavior, one for each platform, providing new insights into the research on trolling. This study contributes to the theoretical understanding of trolling and offers practical implications for addressing this issue.

社交媒体上的喷子对受害者有着深远的影响，然而现有的文献对驱动这种行为的因素的理解有限。本研究运用去个性化和传染理论来探讨这一现象，调查了337名Facebook用户和275名Instagram用户，并使用SEM-PLS和fsQCA方法分析数据。SEM结果表明，数字匿名性和分散的集体在自我意识丧失和责任感分散的介导下，直接和间接地影响了网络喷子行为。fsQCA分析揭示了预测钓鱼行为的四种不同的等效配置，每个平台一个，为钓鱼研究提供了新的见解。本研究有助于对网络钓鱼的理论理解，并为解决这一问题提供了实际意义。

引用次数: 0

Momentum effects in crowdsourcing contest platforms 众包竞赛平台的动量效应

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-07-05 DOI: 10.1016/j.im.2025.104206

Tengjian Zou , Zike Cao

Members of a crowdsourcing contest platform usually participate in multiple contests over time. Their performance in these contests can create a performance trajectory, producing positive or negative momentum. Although such momentum is a pervasive phenomenon in practice, it has largely been overlooked in the crowdsourcing contest literature. The broader literature on momentum posits that it can affect individuals’ cognition and change their behavior. We leverage insights from this literature to investigate how momentum influences contestants’ performance and the underlying mechanisms. We show that contestants’ momentum is positively associated with their contest performance by motivating contestants to engage in more learning activities (including learning from others and learning from own experience) between contests and exert more effort during contests. By adopting momentum theory as a novel theoretical lens, our study enriches the crowdsourcing contest literature by showing that momentum is a novel and impactful determinant of individuals’ contestant performance. Besides, whereas classical momentum theory asserts that motivation explains the positive relationship between momentum and performance, we extend the boundary of momentum theory by showing that contestants’ motivation manifests in their learning activities and effort in the context of crowdsourcing contest platforms. Taken together, our study offers important practical implications for the design and governance of crowdsourcing contest platforms.

众包竞赛平台的成员通常会在一段时间内参加多个竞赛。他们在这些比赛中的表现可以创造一个表现轨迹，产生积极或消极的势头。尽管这种势头在实践中是一种普遍现象，但在众包竞赛文献中，它在很大程度上被忽视了。关于动量的更广泛的文献假设它可以影响个体的认知并改变他们的行为。我们利用这些文献的见解来研究动量如何影响参赛者的表现和潜在的机制。我们发现，选手的动力与比赛成绩呈正相关，激励选手在比赛期间参与更多的学习活动（包括向他人学习和从自己的经验中学习），并在比赛中付出更多的努力。通过采用动量理论作为一种新颖的理论视角，我们的研究丰富了众包竞赛文献，表明动量是个体参赛者表现的一个新颖且有影响力的决定因素。此外，经典动量理论认为动机解释了动量与成绩之间的正相关关系，而我们扩展了动量理论的边界，表明在众包竞赛平台的背景下，参赛者的动机体现在他们的学习活动和努力中。综上所述，我们的研究为众包竞赛平台的设计和治理提供了重要的实际意义。

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引用次数: 0

From emotion to reflection: leveraging EmotionPrompt strategy to empower self-determination in decision-making with generative artificial intelligence 从情感到反思：利用EmotionPrompt策略，通过生成式人工智能赋予决策自主权

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-06-02 DOI: 10.1016/j.im.2025.104194

Xusen Cheng , Lu Gao , Xin (Robert) Luo

Communication and reflection abilities are critical in managing strategic cooperation between humans and Generative Artificial Intelligence (GAI), especially when facing conflict in decision-making. This study introduces two variations of EmotionPrompt strategies, drawing on regulatory focus theory, to explore both individuals' perceptions of GAI ability and their empowerment in self-competence when handling disagreements. An experiment between humans and GAI chatbots in determining product promotion strategy showed that emotional prompts impact individuals' reappraisals of both chatbots and their own performance profoundly, cultivating self-determination in the final decision. Importantly, EmotionPrompt with promotion orientation can increase the perceived flexibility of chatbot decision-makers, facilitating individual self-enhancement and trust in GAI competence. In contrast, the prevention-oriented EmotionPrompt appears to constrain individuals' judgments and decision-making processes, as evidenced by the increased occurrence of inhibit words and anxiety emotions in their reflections. These findings provide novel perspectives on implementing specific regulatory-oriented EmotionPrompt strategies in GAI to address opinion conflicts in decision-making with humans.

沟通和反思能力在管理人类与生成式人工智能（GAI）之间的战略合作中至关重要，特别是在面临决策冲突时。本研究引入了EmotionPrompt策略的两种变体，利用调节焦点理论来探讨个体对GAI能力的感知以及他们在处理分歧时对自我能力的授权。一项人类与GAI聊天机器人确定产品推广策略的实验表明，情绪提示会深刻影响个人对聊天机器人和自身表现的重新评估，培养最终决策的自决权。重要的是，具有提升导向的EmotionPrompt可以增加聊天机器人决策者的感知灵活性，促进个人自我提升和对GAI能力的信任。相反，以预防为导向的EmotionPrompt似乎限制了个体的判断和决策过程，这可以从他们反思中抑制词和焦虑情绪的增加中得到证明。这些发现为在GAI中实施特定的以监管为导向的EmotionPrompt策略以解决与人类决策中的意见冲突提供了新的视角。

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引用次数: 0

Heterogeneous cross-side network effects on peer-to-peer platforms: Implications of nonprofessional suppliers and professional suppliers 点对点平台的异构横向网络效应：非专业供应商和专业供应商的影响

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-06-01 DOI: 10.1016/j.im.2025.104195

Wenyu Yang, Peijian Song, Yinglin Ruan

Cross-side network effects (CNEs) have been widely acknowledged in platform literature for their central role in shaping platform growth and governance. While growing literature focuses on the relative strengths of CNEs driven by suppliers and consumers, most studies assume that suppliers are homogeneous and thereby overlook the potential heterogeneity of CNEs driven by different suppliers. This study contributes by further distinguishing between nonprofessional and professional suppliers on P2P platforms. Using panel-vector-auto-regression (PVAR) analysis, we examine whether the strengths of CNEs between suppliers and consumers are heterogeneous across these two types of suppliers. The empirical results suggest that regarding supplier-to-consumer CNEs, both the quantity and quality of nonprofessional suppliers (vs. professional suppliers) have stronger CNEs on consumer size. In turn, regarding consumer-to-supplier CNEs, consumer size has stronger CNEs on the quantity of nonprofessional suppliers (vs. professional suppliers) but has weaker CNEs on the quality of nonprofessional suppliers (vs. professional suppliers). These findings contribute to the theoretical understanding of the dynamic nature of CNEs and practical strategies for platform governance in coordinating with nonprofessional and professional suppliers.

横向网络效应（CNEs）在平台文献中因其在塑造平台增长和治理中的核心作用而得到广泛认可。虽然越来越多的文献关注由供应商和消费者驱动的CNEs的相对优势，但大多数研究假设供应商是同质的，从而忽略了由不同供应商驱动的CNEs的潜在异质性。本研究进一步区分了P2P平台上的非专业供应商和专业供应商。使用面板向量自回归（PVAR）分析，我们检验了供应商和消费者之间的CNEs优势在这两种类型的供应商之间是否存在异质性。实证结果表明，就供应商对消费者的CNEs而言，非专业供应商的数量和质量（相对于专业供应商）对消费者规模的CNEs更强。反过来，对于消费者对供应商的CNEs，消费者规模对非专业供应商数量的CNEs更强（与专业供应商相比），但对非专业供应商质量的CNEs更弱（与专业供应商相比）。这些发现有助于从理论上理解CNEs的动态性质，并有助于在与非专业和专业供应商协调时制定平台治理的实践策略。

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引用次数: 0

Within- and cross-group spillover effects in influencer marketing: The heterogeneity between micro- and macro-influencers 影响者营销中的群体内和跨群体溢出效应：微观和宏观影响者之间的异质性

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-06-16 DOI: 10.1016/j.im.2025.104202

Li Ji , Xingyu Chen , Ling Jiang , Justin T. Huang

The meteoric growth of social media has driven firms to leverage influencers in their advertising campaigns, with a preference for those possessing a larger follower base. However, existing research has predominantly examined the role of influencer popularity in isolation, neglecting the interdependencies among influencers within a firm’s campaign. In contrast, this study categorizes influencers into two groups—macro- and micro-influencers—based on their popularity, and examines the effect of within- and cross-group spillovers on influencers’ conversion performance. Leveraging data from a real marketing campaign comprising 163 promotional videos of 111 influencers over a 38-month period and utilizing a fixed-effects panel data regression, we found that both within- and cross-group spillovers are significant solely among micro-influencers. Based on these findings, we discuss the theoretical implications for advertising planning and managerial implications for marketing managers seeking to optimize their influencer marketing expenditure.

社交媒体的飞速发展促使公司在广告活动中利用有影响力的人，他们更喜欢那些拥有更多粉丝基础的人。然而，现有的研究主要是孤立地考察了影响者受欢迎程度的作用，而忽略了公司活动中影响者之间的相互依赖性。相反，本研究根据受欢迎程度将影响者分为宏观和微观影响者两类，并考察了群体内和跨群体溢出对影响者转化绩效的影响。利用来自真实营销活动的数据，包括111位网红在38个月期间的163个宣传视频，并利用固定效应面板数据回归，我们发现群体内和跨群体溢出效应仅在微观网红中显着。基于这些发现，我们讨论了广告规划的理论意义和营销经理寻求优化他们的网红营销支出的管理意义。

引用次数: 0

Toward multilevel research on private information disclosure: A systematic review and future agenda 私人信息披露的多层次研究：系统回顾与未来展望

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-06-15 DOI: 10.1016/j.im.2025.104201

Mingxin Zhang, Reeva Lederman, Ofir Turel

Through a systematic literature review, we unravel current theorizing on private information disclosure (PID). We note that existing models of PID have mainly taken an individual-level perspective. In line with current understanding of privacy management, we posit that PID should be more systematically understood as a multilevel phenomenon, for two reasons. First, the disclosed information sometimes concerns multiple stakeholders beyond oneself. Second, disclosing private information can often be affected by hierarchically structured (nested) humans within social units. To this end, we propose a multilevel theoretical framework together with future recommendations, aimed at inspiring future multilevel PID research.

本文通过系统的文献综述，梳理了目前有关私人信息披露的理论研究现状。我们注意到，现有的PID模型主要采取个人层面的视角。根据目前对隐私管理的理解，我们认为PID应该被更系统地理解为一个多层次的现象，原因有二。首先，披露的信息有时涉及自身以外的多个利益相关者。其次，公开私人信息通常会受到社会单位中等级结构（嵌套）的人的影响。为此，我们提出了一个多层次的理论框架和未来的建议，旨在启发未来的多层次PID研究。

引用次数: 0

Stop it or not? Effect of platform’s governance on firms’ online review manipulation 住手还是不住手？平台治理对企业在线评论操纵的影响

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-06-12 DOI: 10.1016/j.im.2025.104200

Wen Zhang , Xuan Zhang , Qiang Wang , Jian Li , Zhenzhong Ma

E-commerce firms engaged in online review manipulation mislead online consumers in their purchasing decision-making and undermine the credibility of the platform they are using. Although researchers have proposed various measures to combat review manipulation, few studies have considered platforms’ revenues from an economic perspective and explored how platforms affect the review manipulation of two asymmetrical firms. To fill this research gap, this paper develops a three-player game model to systematically explore the impact of review manipulation governance imposed by a platform on itself and on two asymmetrical firms offering substitutable commodities on the same platform. The results reveal that governance helps firms avoid situations in which they should engage in manipulation due to competitive pressures. Furthermore, even in the presence of governance, both firms may become trapped in a prisoner’s dilemma. Even if the platform imposes review manipulation governance, both firms and the platform can benefit from manipulation. We also consider the temporal effects of governance on the platform’s revenue and validate whether it is beneficial for the platform to impose review manipulation governance in the long run. Quantitative analysis is conducted to elucidate the benefits that can be attained by the three parties under different circumstances. This analysis holds practical significance for e-commerce platforms and firms seeking to impose appropriate measures pertaining to review manipulation.

操纵在线评论的电子商务公司误导了在线消费者的购买决策，破坏了他们使用的平台的可信度。尽管研究人员提出了各种措施来打击评论操纵，但很少有研究从经济角度考虑平台的收入，并探讨平台如何影响两个不对称公司的评论操纵。为了填补这一研究空白，本文建立了一个三人博弈模型，系统地探讨了一个平台强加的评论操纵治理对其自身以及在同一平台上提供可替代商品的两家不对称企业的影响。结果表明，治理有助于企业避免由于竞争压力而导致的操纵行为。此外，即使存在治理，两家公司也可能陷入囚徒困境。即使平台实施审查操纵治理，公司和平台都可以从操纵中受益。我们还考虑了治理对平台收入的时间效应，并验证了从长远来看，对平台实施审查操纵治理是否有益。通过定量分析，阐明在不同情况下三方可以获得的利益。这一分析对电子商务平台和企业寻求实施与审查操纵有关的适当措施具有实际意义。

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引用次数: 0

Investor-initiated online communications and corporate misconduct 投资者发起的在线交流和企业不当行为

IF 8.2 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information & Management

Pub Date : 2025-11-01 Epub Date: 2025-05-17 DOI: 10.1016/j.im.2025.104183

Lawrence Kryzanowski , Mingyang Li , Sheng Xu , Jie Zhang

China’s stock exchanges launched regulated, interactive investor platforms in 2010 and 2013 to empower retail investors. Investor-initiated interactive communications on these platforms are negatively associated with the propensity of corporate misconduct. The identified effect is associated with the information asymmetry channel, but not with various potential confounding factors. The interactive investor platforms serve as important monitors of corporate misconduct, which could be adopted by other regulatory jurisdictions.

中国证券交易所在2010年和2013年推出了受监管的互动投资者平台，以增强散户投资者的权能。在这些平台上，投资者发起的互动沟通与企业不当行为的倾向呈负相关。识别的效果与信息不对称渠道有关，但与各种潜在的混杂因素无关。互动式投资者平台是对企业不当行为的重要监督，其他监管管辖区可以采用。

引用次数: 0

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