Nowadays, the competition in the hospital industry business is getting tougher. For this reason, hospitals are required to have innovations and strategies to attract patients. One of the necessary things to encourage patients to come to the hospital is a good hospital marketing strategy. This research aims to identify the impact of CODE STEMI program on the marketing strategy of the Cipto Mangunkusumo National General Hospital. This research uses quantitative methods by tracking medical records and administrative documents, as well as qualitative methods by observation and in-depth interviews. The results showed a decrease in mortality, MACE, door to balloon time, total cost, and length of stay after the implementation of the CODE STEMI program. These results have a good impact on the product marketing mix, such as price, distribution, people, processes, and physical facilities. Patients are satisfied with the services provided, and the number of STEMI patients coming to the hospital has increased since the implementation of the CODE STEMI program. Based on these results, it was concluded that the CODE STEMI program had a positive impact on the marketing strategy of RSUPN Dr. Cipto Mangunkusumo.
如今，医院行业业务的竞争越来越激烈。因此，医院需要创新和策略来吸引患者。鼓励病人来医院的必要条件之一是良好的医院营销策略。本研究旨在确定CODE STEMI计划对Cipto Mangunkusumo国立总医院营销策略的影响。本研究采用病历、行政文件追踪等定量方法和观察、深度访谈等定性方法。结果显示，实施CODE STEMI计划后，死亡率、MACE、从门到气球时间、总成本和住院时间均有所下降。这些结果对产品营销组合有很好的影响，如价格、分销、人员、流程和物理设施。患者对所提供的服务感到满意，自CODE STEMI计划实施以来，来医院的STEMI患者数量有所增加。基于这些结果，我们得出结论，CODE STEMI计划对RSUPN Dr. Cipto Mangunkusumo的营销策略产生了积极的影响。
{"title":"Pengaruh Pelaksanaan CODE STEMI Terhadap Strategi Pemasaran RSUPN Dr Cipto Mangunkusumo","authors":"A. C. Sjaaf, Wahyu Sulistyadi","doi":"10.7454/arsi.v6i1.3698","DOIUrl":"https://doi.org/10.7454/arsi.v6i1.3698","url":null,"abstract":"Nowadays, the competition in the hospital industry business is getting tougher. For this reason, hospitals are required to have innovations and strategies to attract patients. One of the necessary things to encourage patients to come to the hospital is a good hospital marketing strategy. This research aims to identify the impact of CODE STEMI program on the marketing strategy of the Cipto Mangunkusumo National General Hospital. This research uses quantitative methods by tracking medical records and administrative documents, as well as qualitative methods by observation and in-depth interviews. The results showed a decrease in mortality, MACE, door to balloon time, total cost, and length of stay after the implementation of the CODE STEMI program. These results have a good impact on the product marketing mix, such as price, distribution, people, processes, and physical facilities. Patients are satisfied with the services provided, and the number of STEMI patients coming to the hospital has increased since the implementation of the CODE STEMI program. Based on these results, it was concluded that the CODE STEMI program had a positive impact on the marketing strategy of RSUPN Dr. Cipto Mangunkusumo.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129444409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Changes in the pattern of diseases to degenerative diseases and chronic diseases are growing lately and many hospitals have not yet developed chronic disease services. Bhakti Rahayu General Hospital has one of them Home Care (HC) services that has been running but has not developed well due to the lack of marketing to patients with categories and diagnoses of diseases that can be treated with HC, so it is necessary to develop and plan strategies in marketing home care services as one of the hospital's earnings. This study was conducted using a pattern of observation and participation; in-depth interviews with home care officers, patients and directors. Based on the results of the study, information was obtained that the opportunities and potential for developing HC with a pattern of determining the right strategy can lead to good direction as one of the income posts for the hospital by prioritizing patient satisfaction so that the patient's desire to pay can occur and the patient feels comfortable with the service provided. given an ongoing quality of service and improved skills and product improvements offered and the appropriate price can be a pretty good bargaining value. So, it can be concluded that the prospect of developing HC services in Bhakti Rahayu General Hospital is quite large. Alternative marketing strategies for visiting and hospitalized patients and offering through social media can be a strong enough point in marketing the products offered.
{"title":"Strategi Pemasaran Pelayanan Home Care Rumah Sakit Umum Bhakti Rahayu Denpasar","authors":"Maria Wahyu Daruki","doi":"10.7454/arsi.v6i1.3677","DOIUrl":"https://doi.org/10.7454/arsi.v6i1.3677","url":null,"abstract":"Changes in the pattern of diseases to degenerative diseases and chronic diseases are growing lately and many hospitals have not yet developed chronic disease services. Bhakti Rahayu General Hospital has one of them Home Care (HC) services that has been running but has not developed well due to the lack of marketing to patients with categories and diagnoses of diseases that can be treated with HC, so it is necessary to develop and plan strategies in marketing home care services as one of the hospital's earnings. This study was conducted using a pattern of observation and participation; in-depth interviews with home care officers, patients and directors. Based on the results of the study, information was obtained that the opportunities and potential for developing HC with a pattern of determining the right strategy can lead to good direction as one of the income posts for the hospital by prioritizing patient satisfaction so that the patient's desire to pay can occur and the patient feels comfortable with the service provided. given an ongoing quality of service and improved skills and product improvements offered and the appropriate price can be a pretty good bargaining value. So, it can be concluded that the prospect of developing HC services in Bhakti Rahayu General Hospital is quite large. Alternative marketing strategies for visiting and hospitalized patients and offering through social media can be a strong enough point in marketing the products offered.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"101 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122411978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRAK Salah satu parameter untuk menentukkan mutu pelayanan kesehatan di rumah sakit adalah data atau informasi dari rekam medis yang baik dan lengkap. Berdasarkan observasi, terdapat beberapa lembar bagian rekam medis yang hilang dan juga masih ada beberapa rekam medis yang belum lengkap. Tujuan penelitian ini adalah mengetahui kelengkapan rekam medis pasien rawat inap di Rumah Sakit Dharma Kerti Tabanan. Penelitian ini merupakan penelitian deskriptif yang dilakukan di Rumah Sakit Dharma Kerti Tabanan. Besar sampel adalah 232 rekam medis pasien rawat inap. Teknik pengambilan sampel dilakukan secara sistematik random sampling. Berdasarkan hasil analisis didapatkan bahwa dari segi kelengkapan identifikasi, tergolong tidak lengkap yaitu 99.14%. Dari segi kelengkapan pencatatan, tergolong tidak lengkap yaitu 59.48%. Dari segi kelengkapan pelaporan, tergolong lengkap yaitu 61.64% dan kelengkapan autentifikasi, tergolong lengkap yaitu 74.14%. Secara keseluruhan mulai dari kelengkapan identifikasi, kelengkapan pencatatan, kelengkapan pelaporan dan autentifikasi, rekam medis pasien rawat inap tergolong tidak lengkap sebesar 85.78%. Rumah Sakit Dharma Kerti Tabanan perlu memperhatikan lebih teliti isi rekam medis dan berkoordinasi dengan dokter atau pun perawat untuk tetap mengisi dengan lengkap rekam medis pasien rawat inap. Selain itu juga tempat penyimpanan rekam medis perlu disediakan lebih baik agar bisa mencegah kehilangan beberapa lembar penting dalam dokumen rekam medis. ABSTRACT One parameter to determine the quality of health services in hospitals are information from medical records that is good and complete. Based on observations, there are some pieces of missing medical records and there are still some incomplete medical records. This study aim to analysis the complete inpatients medical records at Dharma Kerti Tabanan Hospital. This study was descriptive study conducted at the Dharma Kerti Tabanan Hospital. This study use 232 inpatients medical records and use systematic random sampling. Based on the results of the analysis found that in terms of completeness of identification, classified as incomplete (99.14%). In terms of the completeness of recording, it is classified as incomplete (59.48%). In terms of completeness of reporting, it is classified as complete (61.64%) and completeness of authentication, classified as complete, (74.14%). Overall, the medical records of inpatients are classified as incomplete at 85.78%. Dharma Kerti Tabanan Hospital needs to pay closer attention to the contents of the medical record and coordinate with doctors or nurses to keep filling in complete medical records of inpatients. In addition, medical record storage should be provided better in order to prevent the loss of important sheets in medical record documents.
{"title":"Analisis Ketidaklengkapan Rekam Medis Pasien Rawat Inap di Rumah Sakit Dharma Kerti Tabanan","authors":"M. K. Wirajaya, Ni Made Kartika Dewi","doi":"10.7454/ARSI.V6I1.3553","DOIUrl":"https://doi.org/10.7454/ARSI.V6I1.3553","url":null,"abstract":"ABSTRAK Salah satu parameter untuk menentukkan mutu pelayanan kesehatan di rumah sakit adalah data atau informasi dari rekam medis yang baik dan lengkap. Berdasarkan observasi, terdapat beberapa lembar bagian rekam medis yang hilang dan juga masih ada beberapa rekam medis yang belum lengkap. Tujuan penelitian ini adalah mengetahui kelengkapan rekam medis pasien rawat inap di Rumah Sakit Dharma Kerti Tabanan. Penelitian ini merupakan penelitian deskriptif yang dilakukan di Rumah Sakit Dharma Kerti Tabanan. Besar sampel adalah 232 rekam medis pasien rawat inap. Teknik pengambilan sampel dilakukan secara sistematik random sampling. Berdasarkan hasil analisis didapatkan bahwa dari segi kelengkapan identifikasi, tergolong tidak lengkap yaitu 99.14%. Dari segi kelengkapan pencatatan, tergolong tidak lengkap yaitu 59.48%. Dari segi kelengkapan pelaporan, tergolong lengkap yaitu 61.64% dan kelengkapan autentifikasi, tergolong lengkap yaitu 74.14%. Secara keseluruhan mulai dari kelengkapan identifikasi, kelengkapan pencatatan, kelengkapan pelaporan dan autentifikasi, rekam medis pasien rawat inap tergolong tidak lengkap sebesar 85.78%. Rumah Sakit Dharma Kerti Tabanan perlu memperhatikan lebih teliti isi rekam medis dan berkoordinasi dengan dokter atau pun perawat untuk tetap mengisi dengan lengkap rekam medis pasien rawat inap. Selain itu juga tempat penyimpanan rekam medis perlu disediakan lebih baik agar bisa mencegah kehilangan beberapa lembar penting dalam dokumen rekam medis. ABSTRACT One parameter to determine the quality of health services in hospitals are information from medical records that is good and complete. Based on observations, there are some pieces of missing medical records and there are still some incomplete medical records. This study aim to analysis the complete inpatients medical records at Dharma Kerti Tabanan Hospital. This study was descriptive study conducted at the Dharma Kerti Tabanan Hospital. This study use 232 inpatients medical records and use systematic random sampling. Based on the results of the analysis found that in terms of completeness of identification, classified as incomplete (99.14%). In terms of the completeness of recording, it is classified as incomplete (59.48%). In terms of completeness of reporting, it is classified as complete (61.64%) and completeness of authentication, classified as complete, (74.14%). Overall, the medical records of inpatients are classified as incomplete at 85.78%. Dharma Kerti Tabanan Hospital needs to pay closer attention to the contents of the medical record and coordinate with doctors or nurses to keep filling in complete medical records of inpatients. In addition, medical record storage should be provided better in order to prevent the loss of important sheets in medical record documents.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116192107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRAK Insidensi infeksi saluran kemih terkait penggunaan kateter ( Catheter-associated Urinary Tract Infection (CAUTI)) diestimasikan sekitar 0,2-4,8 per 1.000 kateter-hari. Kejadian CAUTI tidak hanya berdampak kepada pasien namun juga menjadi beban bagi rumah sakit. Oleh karena itu, berbagai macam panduan/strategi pencegahan telah banyak dikembangkan, salah satunya dikeluarkan oleh Healthcare Infection Control Practices Advisory Committee (HICPAC). Studi ini bertujuan mengevaluasi keberhasilan penerapan panduan HICPAC untuk menurunkan angka kejadian CAUTI. Studi ini menggunakan desain kuasi eksperimental dengan pendekatan two group pretest-posttest pasien yang menggunakan kateter sebelum dan sesudah penerapan panduan HICPAC masing-masing 150 sampel. Sebelum dilakukan penerapan, dilaksanakan sosialisasi dan pelatihan tentang panduan tersebut kepada seluruh tenaga medis. Dari 300 sampel, terdapat 13 kejadian CAUTI, dengan rincian 11 kasus (84,6%) terjadi sebelum penerapan 2 kasus (15,4%) terjadi setelah penerapan ( p-value : 0,02). Pengetahuan, sikap, dan tindakan tenaga medis meningkat setelah penerapan masing-masing sebesar 5,6 poin, 2,4 poin, dan 10,4 poin ( p-value < 0,05). Dari hasil tersebut menunjukan penerapan panduan HICPAC efektif menurunkan kejadian CAUTI. Sosialisasi dan penerapan panduan HICPAC meningkatkan secara signifikan pengetahuan, sikap, dan tindakan tenaga medis. Panduan HICPAC dapat digunakan terintegrasi dengan rekam medis sehingga dengan mudah dilaksanakan. Komitmen dalam melaksanakan seluruh panduan tersebut juga diperlukan untuk menurunkan kejadian CAUTI. ABSTRACT An estimated 0,2-4,8 Catheter-associated Urinary Tract Infection (CAUTI) cases 1.000 catheter-days affected around the world. CAUTI not only has affected the patient but also has became a burden on hospital. Many prevented CAUTI guidelines has developed, one of them is issued by Healthcare Infection Control Practices Advisory Committe (HICPAC). The study aimed to evaluate HICPAC guideline decreasing CAUTI rate. A quasi-experimental study was performed to ass’s effectiveness HICPAC guidelines with two group pretest-posttest approach patients with catheter 150 samples each. Before implementation, all medic staff was explained and trained about the guideline. All medical staff was assessed their knowledge, attitudes, and behavior before and after implementation. Chi-square and Wilcoxon tests were performed. There were 13 CAUTI cases, with 11 cases before implementation and the other cases after implementation (p-value: 0,02). After implementation, knowledge, attitude, and behavior medical staff increased (p-value <0,05). From the result, implementation HICPAC guideline decreases CAUTI rate and increase knowledge, attitude, and behavior significantly. Implementation HICPAC guidelines could be used easily by all medical staff integrated with the medical record. Commitment implementation the guideline becomes important to decreased CAUTI rates.
{"title":"Pengaruh Penerapan Healthcare Infection Control Practices Advisory Committee Terhadap Kejadian Infeksi Saluran Kemih Terkait Penggunaan Kateter","authors":"Wendy Isman Sitepu, A. Putra","doi":"10.7454/ARSI.V5I3.3175","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.3175","url":null,"abstract":"ABSTRAK Insidensi infeksi saluran kemih terkait penggunaan kateter ( Catheter-associated Urinary Tract Infection (CAUTI)) diestimasikan sekitar 0,2-4,8 per 1.000 kateter-hari. Kejadian CAUTI tidak hanya berdampak kepada pasien namun juga menjadi beban bagi rumah sakit. Oleh karena itu, berbagai macam panduan/strategi pencegahan telah banyak dikembangkan, salah satunya dikeluarkan oleh Healthcare Infection Control Practices Advisory Committee (HICPAC). Studi ini bertujuan mengevaluasi keberhasilan penerapan panduan HICPAC untuk menurunkan angka kejadian CAUTI. Studi ini menggunakan desain kuasi eksperimental dengan pendekatan two group pretest-posttest pasien yang menggunakan kateter sebelum dan sesudah penerapan panduan HICPAC masing-masing 150 sampel. Sebelum dilakukan penerapan, dilaksanakan sosialisasi dan pelatihan tentang panduan tersebut kepada seluruh tenaga medis. Dari 300 sampel, terdapat 13 kejadian CAUTI, dengan rincian 11 kasus (84,6%) terjadi sebelum penerapan 2 kasus (15,4%) terjadi setelah penerapan ( p-value : 0,02). Pengetahuan, sikap, dan tindakan tenaga medis meningkat setelah penerapan masing-masing sebesar 5,6 poin, 2,4 poin, dan 10,4 poin ( p-value < 0,05). Dari hasil tersebut menunjukan penerapan panduan HICPAC efektif menurunkan kejadian CAUTI. Sosialisasi dan penerapan panduan HICPAC meningkatkan secara signifikan pengetahuan, sikap, dan tindakan tenaga medis. Panduan HICPAC dapat digunakan terintegrasi dengan rekam medis sehingga dengan mudah dilaksanakan. Komitmen dalam melaksanakan seluruh panduan tersebut juga diperlukan untuk menurunkan kejadian CAUTI. ABSTRACT An estimated 0,2-4,8 Catheter-associated Urinary Tract Infection (CAUTI) cases 1.000 catheter-days affected around the world. CAUTI not only has affected the patient but also has became a burden on hospital. Many prevented CAUTI guidelines has developed, one of them is issued by Healthcare Infection Control Practices Advisory Committe (HICPAC). The study aimed to evaluate HICPAC guideline decreasing CAUTI rate. A quasi-experimental study was performed to ass’s effectiveness HICPAC guidelines with two group pretest-posttest approach patients with catheter 150 samples each. Before implementation, all medic staff was explained and trained about the guideline. All medical staff was assessed their knowledge, attitudes, and behavior before and after implementation. Chi-square and Wilcoxon tests were performed. There were 13 CAUTI cases, with 11 cases before implementation and the other cases after implementation (p-value: 0,02). After implementation, knowledge, attitude, and behavior medical staff increased (p-value <0,05). From the result, implementation HICPAC guideline decreases CAUTI rate and increase knowledge, attitude, and behavior significantly. Implementation HICPAC guidelines could be used easily by all medical staff integrated with the medical record. Commitment implementation the guideline becomes important to decreased CAUTI rates.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"9 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133578835","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRAK Skema pembayaran BPJS Kesehatan kepada Rumah Sakit menggunakan skema pembayaran INACBG dan non INACBG. Skema pembayaran non INACBG digunakan salah satunya untuk pelayanan obat kronis. Rumah Sakit BaliMed Karangasem sebagai salah satu mitra BPJS Kesehatan juga melayani pelayanan obat kronis yang akan dibayar oleh BPJS Kesehatan dengan skema pembayaran non INACBG. Pada Bulan September 2018, rumah sakit belum melakukan penagihan klaim obat kronis yang telah dilayani kendati jumlah di tahun sebelumnya nominal tagihan klaim obat kronis tidak melebihi 10% dari total klaim selama satu tahun namun hal ini harus tetap ditagihkan untuk mengurangi beban pembiayaan rumah sakit. Penelitian ini merupakan penelitian kualitatif dengan melakukan brainstorming bersama unit-unit terkait untuk kemudian digambarkan menjadi diagram fishbone untuk mencari akar permasalahan. Hasil analisa akar permasalahan adalah belum adanya kewenangan yang diberikan oleh direktur kepada tim atau orang untuk bertanggung jawab dalam proses pengajuan klaim. Proses yang melibatkan banyak unit ini memerlukan perhatian serta pengaturan khusus sehingga dengan adanya penunjukan dari direktur maka teknis alur serta perancangan sistem informasi yang memudahkan proses penyiapan klaim obat kronis menjadi lebih efektif dan efisien bisa dirancang. ABSTRACT The BPJS Health payment scheme to hospitals uses the INACBG and non INACBG payment schemes. One non-INACBG payment scheme is used for chronic drug services. BaliMed Hospital Karangasem as one of the BPJS Health partners also serves chronic medicine services to be paid by BPJS Kesehatan with a non-INACBG payment scheme. In September 2018, the hospital has not collected chronic drug claims that have been served despite the amount in the previous year the chronic drug claim bill did not exceed 10% of the total claim for one year but this must still be billed to reduce the burden of hospital financing. This research is a qualitative research by brainstorming with related units to be described as a fishbone diagram to find the root cause. The results of the root cause analysis are the absence of the authority given by the director to the team or person to be responsible for the claim submission process. The process involving many of these units requires special attention and regulation so that with the appointment of directors the technical flow and design of information systems that facilitate the process of preparing chronic drug claims can be more effectively and efficiently designed.
医院的健康BPJS支付计划采用了非扩散支付计划。非不扩散支付计划将其中一个用于慢性病服务。医院BaliMed Karangasem作为BPJS健康合作伙伴之一，也提供了一种长期医疗服务，这种服务将由健康BPJS以非非交换计划支付。到2018年9月，医院还没有对过去一年中所服务的慢性药物索赔提出索赔要求，尽管长期索赔账单的金额不超过一年来总索赔金额的10%，但仍必须对减轻医院融资负担提出指控。这项研究是一种定性的研究，通过与相关单位进行头脑风暴，然后将其描述为鱼骨图，以找出问题的根源。在最初的分析中，问题的根源在于，导演还没有授权给团队，也没有授权给负责提出索赔的人。涉及许多单位的过程需要特别的注意和安排，以便在主任的任命下，使定制信息系统的信息技术和设计能够更有效地设计和设计慢性病索赔。将BPJS健康支付计划从实践中区分出来。其中一人已被用于慢性毒品服务。将医院Karangasem作为BPJS健康伙伴之一，服务于BPJS医疗保健，该服务具有非非合资支付计划。在2018年9月,《医院已经不是collected索赔慢性药物,以至于有了服务尽管捕捞数量》《慢性药物previous一年总要求要求比尔nid not exceed 10%》1年但这必须仍然成为billed来说减少医院融资之负担。这个研究是一项有价值的研究，由学者头脑风暴与相关单位描述为一个鱼骨图，以找到根本原因。根分析结果的结果是主任授权的缺失，或者对索赔过程负责。导致许多这些单位受到特别关注和监管，因此，由于该组织实施了有关技术流动和信息系统的任命，而这一过程是如此有效和难以确定的设计。
{"title":"Analisis Keterlambatan Pengajuan Klaim Obat Kronis BPJS Kesehatan di Rumah Sakit BaliMed Karangasem","authors":"I. Wijaya","doi":"10.7454/ARSI.V5I3.2854","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.2854","url":null,"abstract":"ABSTRAK Skema pembayaran BPJS Kesehatan kepada Rumah Sakit menggunakan skema pembayaran INACBG dan non INACBG. Skema pembayaran non INACBG digunakan salah satunya untuk pelayanan obat kronis. Rumah Sakit BaliMed Karangasem sebagai salah satu mitra BPJS Kesehatan juga melayani pelayanan obat kronis yang akan dibayar oleh BPJS Kesehatan dengan skema pembayaran non INACBG. Pada Bulan September 2018, rumah sakit belum melakukan penagihan klaim obat kronis yang telah dilayani kendati jumlah di tahun sebelumnya nominal tagihan klaim obat kronis tidak melebihi 10% dari total klaim selama satu tahun namun hal ini harus tetap ditagihkan untuk mengurangi beban pembiayaan rumah sakit. Penelitian ini merupakan penelitian kualitatif dengan melakukan brainstorming bersama unit-unit terkait untuk kemudian digambarkan menjadi diagram fishbone untuk mencari akar permasalahan. Hasil analisa akar permasalahan adalah belum adanya kewenangan yang diberikan oleh direktur kepada tim atau orang untuk bertanggung jawab dalam proses pengajuan klaim. Proses yang melibatkan banyak unit ini memerlukan perhatian serta pengaturan khusus sehingga dengan adanya penunjukan dari direktur maka teknis alur serta perancangan sistem informasi yang memudahkan proses penyiapan klaim obat kronis menjadi lebih efektif dan efisien bisa dirancang. ABSTRACT The BPJS Health payment scheme to hospitals uses the INACBG and non INACBG payment schemes. One non-INACBG payment scheme is used for chronic drug services. BaliMed Hospital Karangasem as one of the BPJS Health partners also serves chronic medicine services to be paid by BPJS Kesehatan with a non-INACBG payment scheme. In September 2018, the hospital has not collected chronic drug claims that have been served despite the amount in the previous year the chronic drug claim bill did not exceed 10% of the total claim for one year but this must still be billed to reduce the burden of hospital financing. This research is a qualitative research by brainstorming with related units to be described as a fishbone diagram to find the root cause. The results of the root cause analysis are the absence of the authority given by the director to the team or person to be responsible for the claim submission process. The process involving many of these units requires special attention and regulation so that with the appointment of directors the technical flow and design of information systems that facilitate the process of preparing chronic drug claims can be more effectively and efficiently designed.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"275 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128119498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRAK Pada studi kasus ini, dilakukan perumusan rancangan strategi pemasaran RS H Abdul Manap, dengan mempertimbangkan analisis situasi yang diperoleh dari seluruh faktor eksternal dan internal. Dengan analisis SWOT dapat ditentukan peluang dan ancaman, serta kekuatan dan kelemahan yang ada. Dari hasil tersebut diketahui bahwa posisi RS HAM ada pada kuadran adalah pada kuadran 2, yaitu hold and maintain. Dengan memperhatikan kesesuaian antara Road map jangka panjang rumah sakit yang ada dengan analisis situasi dan posisi yang didapatkan, sehingga dapat dilakukan penyusunan dan penetapan strategi pemasaran secara tepat dengan melakukan bauran pemasarannya atau marketing mix, yaitu product, place/distribution, price, dan promotion. ABSTRACT In this case study, the formulation of the marketing strategy draft of the H Abdul Manap Hospital was carried out, taking into account the situation analysis obtained from all external and internal factors. With SWOT analysis opportunities and threats can be determined, as well as existing strengths and weaknesses. From these results it is known that the position of the HAM Hospital is in the quadrant in quadrant 2, which is hold and maintain. By paying attention to the suitability of the existing long-term road map of the hospital by analyzing the situation and position obtained, so that it can be done formulating and defining the marketing strategy appropriately by carrying out its marketing mix or marketing mix, namely product, place / distribution, price and promotion.
{"title":"Strategi Pemasaran RSUD H Abdul Manap Kota Jambi","authors":"Anastasia Yekti Heningnurani","doi":"10.7454/ARSI.V5I3.2897","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.2897","url":null,"abstract":"ABSTRAK Pada studi kasus ini, dilakukan perumusan rancangan strategi pemasaran RS H Abdul Manap, dengan mempertimbangkan analisis situasi yang diperoleh dari seluruh faktor eksternal dan internal. Dengan analisis SWOT dapat ditentukan peluang dan ancaman, serta kekuatan dan kelemahan yang ada. Dari hasil tersebut diketahui bahwa posisi RS HAM ada pada kuadran adalah pada kuadran 2, yaitu hold and maintain. Dengan memperhatikan kesesuaian antara Road map jangka panjang rumah sakit yang ada dengan analisis situasi dan posisi yang didapatkan, sehingga dapat dilakukan penyusunan dan penetapan strategi pemasaran secara tepat dengan melakukan bauran pemasarannya atau marketing mix, yaitu product, place/distribution, price, dan promotion. ABSTRACT In this case study, the formulation of the marketing strategy draft of the H Abdul Manap Hospital was carried out, taking into account the situation analysis obtained from all external and internal factors. With SWOT analysis opportunities and threats can be determined, as well as existing strengths and weaknesses. From these results it is known that the position of the HAM Hospital is in the quadrant in quadrant 2, which is hold and maintain. By paying attention to the suitability of the existing long-term road map of the hospital by analyzing the situation and position obtained, so that it can be done formulating and defining the marketing strategy appropriately by carrying out its marketing mix or marketing mix, namely product, place / distribution, price and promotion.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129172051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRACT Increasing number of Hospital in Asia at the present triggers hospital to build a marketing strategy. Hospital branding is one of the choosen way for marketing which giving benefits for internal and externals. This study aims to identify the influences of brand on hospital performance and patient behavioral expectations. The research method is literature review with 7 included studies. Research related to branding in the field of healthcare services was searched using valid keywords, including hospital branding, hospital, patient combined with keywords such as the effect dan the influence,dan melalui berbagai database. (mis. Google Scholar, Emerald, Scopus). A total 7 articles were selected to be studied in literature review. From these studies we have managed to categories the influences of brand on hospital performance and patient behavioral expectation and reported on three categories, including the influences of brand on hospital performance, on patient behavioral expectation, and medical team in referral. From these studies we have managed to categorize even practical considerations that is considered as influence of brand on hospital performance and patient behavioral expectation are influence of brand on hospital performance, influence of brand on patient behavioral expectation, Medical team in referral.
{"title":"Influences of Brand on Hospital Performance and Patient Behavioral Expectations","authors":"Y. Yuliani","doi":"10.7454/ARSI.V5I3.2898","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.2898","url":null,"abstract":"ABSTRACT Increasing number of Hospital in Asia at the present triggers hospital to build a marketing strategy. Hospital branding is one of the choosen way for marketing which giving benefits for internal and externals. This study aims to identify the influences of brand on hospital performance and patient behavioral expectations. The research method is literature review with 7 included studies. Research related to branding in the field of healthcare services was searched using valid keywords, including hospital branding, hospital, patient combined with keywords such as the effect dan the influence,dan melalui berbagai database. (mis. Google Scholar, Emerald, Scopus). A total 7 articles were selected to be studied in literature review. From these studies we have managed to categories the influences of brand on hospital performance and patient behavioral expectation and reported on three categories, including the influences of brand on hospital performance, on patient behavioral expectation, and medical team in referral. From these studies we have managed to categorize even practical considerations that is considered as influence of brand on hospital performance and patient behavioral expectation are influence of brand on hospital performance, influence of brand on patient behavioral expectation, Medical team in referral.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121988274","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRAK Kualitas Pelayanan sangat penting dalam menciptakan kepuasan pasien. Penelitian ini bertujuan untuk mengetahui kriteria pasien pada layanan rawat inap, hubungan dimensi kualitas layanan dengan kepuasan pasien dan untuk mengetahui dimensi mana yang paling berpengaruh kepuasan pasien. Penelitian ini melakukan analisis univariat, bivariat dan multivariat. Dengan total sampel sebanyak 150 responden. Didapatkan bahwa karakteristik pasien untuk usia dengan kategori terbanyak adalah dalam rentang 30-49 tahun yaitu 54%, jenis kelamin responden terbanyak adalah perempuan 78%, riwayat pendidikan akhir terbanyak yaitu SMA 53.3%, Pekerjaan responden terbanyak adalah IRT, frekuensi pendapatan terbanyak adalah dengan pendapatan per bulan Rp. 3.000.000 sampai Rp. 4.000.000,-. Untuk analisis bivariat didapatan bahwa dari lima dimensi kualitas layanan empat dimensi berpengaruh signifikan terhadap kepuasan pasien: reliability (p value 0.001), responsiveness (p value < 0.0001), emphaty (p value < 0.0001) dan tangible (p value < 0.0001). Dan pada analisis multivariat didapatkan dimensi reliability dan emphaty berpengaruh terhadap kepuasan pasien. ABSTRACT Service Quality is very important in creating patient satisfaction. This study aims to determine the criteria of patients on hall of residence services, the relationship of dimensions of service quality with patient satisfaction and to determine which dimensions have the most influence on patient satisfaction. This study carried out univariate, bivariate and multivariate analyzes. With a total sample of 150 respondents. It was found that the characteristics of patients for the age with the highest category were in the range of 30-49 years, namely 54%, the sex of the most respondents was 78%, the history of the highest education was SMA 53.3%, the work of the most respondents was IRT, the highest frequency of income was income per month Rp.3,000,000 to Rp. 4,000,000. For bivariate analysis it was found that from the five dimensions of four-dimensional service quality had a significant effect on patient satisfaction: reliability (p value 0.001), responsiveness (p value <0.0001), emphaty (p value <0.0001) and tangible (p value <0.0001). And the multivariate analysis found that the dimensions of reliability and empathic affect patient satisfaction.
{"title":"Kepuasan Pasien Terhadap Layanan Rawat Inap RSUD Jagakarsa Tahun 2017/2018","authors":"Dewi Mustika Muslim, Kurnia Sari","doi":"10.7454/ARSI.V5I3.2950","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.2950","url":null,"abstract":"ABSTRAK Kualitas Pelayanan sangat penting dalam menciptakan kepuasan pasien. Penelitian ini bertujuan untuk mengetahui kriteria pasien pada layanan rawat inap, hubungan dimensi kualitas layanan dengan kepuasan pasien dan untuk mengetahui dimensi mana yang paling berpengaruh kepuasan pasien. Penelitian ini melakukan analisis univariat, bivariat dan multivariat. Dengan total sampel sebanyak 150 responden. Didapatkan bahwa karakteristik pasien untuk usia dengan kategori terbanyak adalah dalam rentang 30-49 tahun yaitu 54%, jenis kelamin responden terbanyak adalah perempuan 78%, riwayat pendidikan akhir terbanyak yaitu SMA 53.3%, Pekerjaan responden terbanyak adalah IRT, frekuensi pendapatan terbanyak adalah dengan pendapatan per bulan Rp. 3.000.000 sampai Rp. 4.000.000,-. Untuk analisis bivariat didapatan bahwa dari lima dimensi kualitas layanan empat dimensi berpengaruh signifikan terhadap kepuasan pasien: reliability (p value 0.001), responsiveness (p value < 0.0001), emphaty (p value < 0.0001) dan tangible (p value < 0.0001). Dan pada analisis multivariat didapatkan dimensi reliability dan emphaty berpengaruh terhadap kepuasan pasien. ABSTRACT Service Quality is very important in creating patient satisfaction. This study aims to determine the criteria of patients on hall of residence services, the relationship of dimensions of service quality with patient satisfaction and to determine which dimensions have the most influence on patient satisfaction. This study carried out univariate, bivariate and multivariate analyzes. With a total sample of 150 respondents. It was found that the characteristics of patients for the age with the highest category were in the range of 30-49 years, namely 54%, the sex of the most respondents was 78%, the history of the highest education was SMA 53.3%, the work of the most respondents was IRT, the highest frequency of income was income per month Rp.3,000,000 to Rp. 4,000,000. For bivariate analysis it was found that from the five dimensions of four-dimensional service quality had a significant effect on patient satisfaction: reliability (p value 0.001), responsiveness (p value <0.0001), emphaty (p value <0.0001) and tangible (p value <0.0001). And the multivariate analysis found that the dimensions of reliability and empathic affect patient satisfaction.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"107 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116092429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRAK Untuk memahami tentang Medical Tourism sebagai bagian dari Strategi Pemasaran Rumah Sakit di Area Pariwisata. Artikel yang termasuk dan dinilai untuk kelayakan dalam ulasan ini adalah artikel yang menjelaskan tentang Medical Tourism dan strategi pemasaran rumah sakit di Indonesia. Rumah sakit sebagai bisnis swasta menggunakan berbagai strategi untuk menarik lebih banyak pasien atau pelanggan, seperti menciptakan ruang terapi dalam hibrida hotel (rumah sakit yang dirancang untuk kenyamanan pasien internasional). Rumah sakit juga menyusun strategi pemasaran untuk mengarahkan pasien dan pelanggan serta mengidentifikasi tiga strategi tersebut ialah dengan menghubungkan ke pasien potensial melalui kunjungan ke negara asal, mempekerjakan perantara perjalanan medis dan menyusun paket 'medical check-up ' untuk orang sehat. Medical Tourism didefinisikan sebagai upaya pihak fasilitas atau tujuan wisata untuk menarik wisatawan dengan secara mempromosikan layanan dan fasilitas layanan kesehatannya, di samping fasilitas wisata regulernya, sehingga menekankan pada penyedia layanan. Jurnal tentang Medical Tourism , Indonesia masih merupakan bagian dari penyumbang wisatawan medis di negara Malaysia yaitu sebesar 47,8. Indonesia masih menghadapi berbagai masalah kesehatan yang masih belum terselesaikan sehingga masih fokus terhadap segmentasi pemasaran dalam negeri sehingga belum menjangkau atau mengembalikan segmen pasar dari konsumen atau pasien yang memanfaatkan pelayanan kesehatan di luar negeri. Studi terhadap model sistem Medical Tourism masih terus berkembang dan banyak potensi dengan menggunakan model ini. Dibutuhkan penelitian lebih lanjut untuk topik Medical Tourism dan hal penerapan maupun pengembangan sistem yang ada disesuaikan dengan kondisi yang berlaku sebagai salah satu strategi pemasaran rumah sakit, khususnya rumah sakit yang berada di daerah. ABSTRACT To understand about the Medical Tourism as a part of Hospital Marketing Strategies in Tourism Area. Articles that included and assessed for the eligibility in this review was an article shown a Medical Tourism related to hospital marketing strategies in Indonesia. Medical Tourism is defined as the effort of the facility or tourist destination to attract tourists by promoting its health services and facilities, in addition to its regular tourist facilities, so that it emphasizes service providers. Hospitals as private businesses use various strategies to attract more patients / customers, such as creating therapeutic spaces in hybrid hotels (hospitals designed for the convenience of international patients). The hospital also develops a marketing strategy to direct patients and customers and identifies these three strategies - linking to potential patients through visits to home countries, employing medical travel intermediaries and developing 'medical check-up' packages for healthy people. Journal of Medical Tourism, Indonesia is still a part of contributors to medical tourists in Malaysia
抽象派了解医疗旅游作为旅游业医院营销策略的一部分。本文探讨了印尼的医疗旅游和医院的营销策略。私立医院作为企业使用各种策略来吸引更多的病人或顾客,比如杂交创造空间中治疗酒店(国际设计为方便病人)的医院。医院也制定营销策略来指导病人和顾客识别潜在的三个战略是对病人的连接通过原籍国的访问,雇用中间人医疗和旅行对健康的人制定‘医学检查包裹。医疗旅游的定义是设施或一方努力地吸引游客的旅游目的地推广服务和健康服务设施,在常规的旅游设施旁边,所以强调服务提供商。印度尼西亚仍然是马来西亚国家医疗旅游捐赠的一部分，平均为47.8人。印尼仍然面临着各种各样的健康问题还未解决,以至于关注国内市场分割所以没接触、恢复消费者的细分市场或利用海外医疗服务的病人。对医疗旅游系统模型的研究仍在不断发展，并在使用这些模型时发挥了很大的潜力。需要进一步研究医学旅游主题及其现有系统的应用和发展条件，以适应现有的医院营销策略，特别是该地区的医院。不了解医学Tourism是旅游地区医院市场策略的一部分。在这次审查中，包括对其结果的评估和评估是一项与印尼医院市场战略相关的医学评估。医疗旅游是美国):《设施或旅游目的地要努力吸引有游客由promoting health services and facilities,它在加法,到它的普通游客facilities,所以这emphasizes service providers。美国Hospitals private businesses用不同策略来吸引更多的病人- customers,美国如此创建混合治疗空间在酒店(Hospitals设计for convenience》国际病人)。direct病人的医院也develops a个会营销和customers identifies这些三个策略-联系到发展中国家潜在的病人通过visits to home, intermediaries韩美employing医疗和医学检查’developing packages为健康的人。医疗旅游杂志》,印度尼西亚仍然是contributors到医学有游客在马来西亚的一部分,amounting 47到百分之8。印度尼西亚还是面临不同health problems that附着在unresolved所以这是除了制造依然在《家庭segmentation,所以这已经不是飞地或营销哟,市场从consumers segments或病人谁utilize健康服务在国外。《study of Medical旅游系统模型还是用这个情绪就和a有很多潜在的模型。《implementation医疗旅游战略营销美国医院应该改良与印尼未来在美国乡村旅游。
{"title":"Medical Toursm Sebagai Stategi Pemasaran Rumah Sakit: Narrative Review","authors":"Peter Rusli","doi":"10.7454/ARSI.V5I3.2902","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.2902","url":null,"abstract":"ABSTRAK Untuk memahami tentang Medical Tourism sebagai bagian dari Strategi Pemasaran Rumah Sakit di Area Pariwisata. Artikel yang termasuk dan dinilai untuk kelayakan dalam ulasan ini adalah artikel yang menjelaskan tentang Medical Tourism dan strategi pemasaran rumah sakit di Indonesia. Rumah sakit sebagai bisnis swasta menggunakan berbagai strategi untuk menarik lebih banyak pasien atau pelanggan, seperti menciptakan ruang terapi dalam hibrida hotel (rumah sakit yang dirancang untuk kenyamanan pasien internasional). Rumah sakit juga menyusun strategi pemasaran untuk mengarahkan pasien dan pelanggan serta mengidentifikasi tiga strategi tersebut ialah dengan menghubungkan ke pasien potensial melalui kunjungan ke negara asal, mempekerjakan perantara perjalanan medis dan menyusun paket 'medical check-up ' untuk orang sehat. Medical Tourism didefinisikan sebagai upaya pihak fasilitas atau tujuan wisata untuk menarik wisatawan dengan secara mempromosikan layanan dan fasilitas layanan kesehatannya, di samping fasilitas wisata regulernya, sehingga menekankan pada penyedia layanan. Jurnal tentang Medical Tourism , Indonesia masih merupakan bagian dari penyumbang wisatawan medis di negara Malaysia yaitu sebesar 47,8. Indonesia masih menghadapi berbagai masalah kesehatan yang masih belum terselesaikan sehingga masih fokus terhadap segmentasi pemasaran dalam negeri sehingga belum menjangkau atau mengembalikan segmen pasar dari konsumen atau pasien yang memanfaatkan pelayanan kesehatan di luar negeri. Studi terhadap model sistem Medical Tourism masih terus berkembang dan banyak potensi dengan menggunakan model ini. Dibutuhkan penelitian lebih lanjut untuk topik Medical Tourism dan hal penerapan maupun pengembangan sistem yang ada disesuaikan dengan kondisi yang berlaku sebagai salah satu strategi pemasaran rumah sakit, khususnya rumah sakit yang berada di daerah. ABSTRACT To understand about the Medical Tourism as a part of Hospital Marketing Strategies in Tourism Area. Articles that included and assessed for the eligibility in this review was an article shown a Medical Tourism related to hospital marketing strategies in Indonesia. Medical Tourism is defined as the effort of the facility or tourist destination to attract tourists by promoting its health services and facilities, in addition to its regular tourist facilities, so that it emphasizes service providers. Hospitals as private businesses use various strategies to attract more patients / customers, such as creating therapeutic spaces in hybrid hotels (hospitals designed for the convenience of international patients). The hospital also develops a marketing strategy to direct patients and customers and identifies these three strategies - linking to potential patients through visits to home countries, employing medical travel intermediaries and developing 'medical check-up' packages for healthy people. Journal of Medical Tourism, Indonesia is still a part of contributors to medical tourists in Malaysia","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127249485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
ABSTRACT Medication error leads to death and injury every day, causing lower quality of life and spend almost 1% of total global health expenditure. One of the solution of to prescribing error is using technology such as Computer Physician Order Entry (CPOE). This study purpose is to assess the use of CPOE in reducing medication error. The research method is a review of the narrative literature using systematic research, with 14 included studies. CPOE systems in hospitals were found to be capable of reducing medication errors especially in prescribing and administrative stage. However, CPOE system can be associated with new types of medication error, therefore, CPOE system must considered human factor, tailored according to the need of the hospital, and continuous training to reduce medication error.
{"title":"Computerized Physician Order Entry (CPOE) in Reducing Medication Error: A Narrative Review","authors":"N. Angela, W. Adisasmito","doi":"10.7454/ARSI.V5I3.3030","DOIUrl":"https://doi.org/10.7454/ARSI.V5I3.3030","url":null,"abstract":"ABSTRACT Medication error leads to death and injury every day, causing lower quality of life and spend almost 1% of total global health expenditure. One of the solution of to prescribing error is using technology such as Computer Physician Order Entry (CPOE). This study purpose is to assess the use of CPOE in reducing medication error. The research method is a review of the narrative literature using systematic research, with 14 included studies. CPOE systems in hospitals were found to be capable of reducing medication errors especially in prescribing and administrative stage. However, CPOE system can be associated with new types of medication error, therefore, CPOE system must considered human factor, tailored according to the need of the hospital, and continuous training to reduce medication error.","PeriodicalId":139168,"journal":{"name":"Jurnal Administrasi Rumah Sakit Indonesia","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116890085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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