Pub Date : 2023-09-29DOI: 10.61426/sjbcm.v10i4.2732
SYLIVIA AFWANDE, DAVID KIIRU, PhD
This study looked at the influence between of work life balance on employee engagement in commercial banks in Nairobi city county, Kenya. The intended audience consisted of 43 regulated and authorized banks by the Central bank of Kenya. The researcher utilized a questionnaire to gather primary data from bank personnel. When analyzing qualitative data, content analysis was employed to prepare and organize the content of the responses, evaluate and explore the data, and then categorize the responses according to similar themes or patterns for logical categorization. Descriptive statistics, such as percentages, was utilized to help convert raw data into a format that facilitated understanding and interpretation in relation to the study themes. Additionally, to examine quantitative data, inferential statistics like linear regressions were used. For quantitative data, the presentation took the form of tables and graphs with a textual explanation. The study found that work flexibility, employee assistance programs, teleworking arrangement and job sharing had a positive and significant influence on employee engagement in commercial banks in Nairobi City County Kenya. The study concluded that allowing current employees to work flexible schedules can help you retain valuable employees. Offering flexible schedules may assist the organization in attracting more top-tier talent. Employers can benefit from employee assistance programs by lowering absenteeism, workers’ compensation claims, health-care costs, accidents, and grievances. Teleworking arrangements can help employees feel more in control of their working lives, which can lead to increased productivity, fewer instances of sickness and absenteeism. Before beginning to implement the employee assistance program, the commercial banks should plan a workable and simple design for it. The commercial banks should provide flexible and remote working options and encourage managers to prioritize productivity over hours. The commercial banks should clearly define the collective role description and responsibilities to ensure the role the employee is serving the bank and that those all-important outcomes or objectives are set out and ensure the skillset of individuals matches. Key Words: Work-Life Balance, Work Flexibility, Employee Assistance Programs, Teleworking, Job Sharing CITATION : Afwande, S., & Kiiru D., (2023). Work life balance and employee engagement in commercial banks in Nairobi City County, Kenya. The Strategic Journal of Business & Change Management, 10 (4), 24 – 40. http://dx.doi.org/10.61426/sjbcm.v10i4.2732
{"title":"WORK LIFE BALANCE AND EMPLOYEE ENGAGEMENT IN COMMERCIAL BANKS IN NAIROBI CITY COUNTY, KENYA","authors":"SYLIVIA AFWANDE, DAVID KIIRU, PhD","doi":"10.61426/sjbcm.v10i4.2732","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i4.2732","url":null,"abstract":"This study looked at the influence between of work life balance on employee engagement in commercial banks in Nairobi city county, Kenya. The intended audience consisted of 43 regulated and authorized banks by the Central bank of Kenya. The researcher utilized a questionnaire to gather primary data from bank personnel. When analyzing qualitative data, content analysis was employed to prepare and organize the content of the responses, evaluate and explore the data, and then categorize the responses according to similar themes or patterns for logical categorization. Descriptive statistics, such as percentages, was utilized to help convert raw data into a format that facilitated understanding and interpretation in relation to the study themes. Additionally, to examine quantitative data, inferential statistics like linear regressions were used. For quantitative data, the presentation took the form of tables and graphs with a textual explanation. The study found that work flexibility, employee assistance programs, teleworking arrangement and job sharing had a positive and significant influence on employee engagement in commercial banks in Nairobi City County Kenya. The study concluded that allowing current employees to work flexible schedules can help you retain valuable employees. Offering flexible schedules may assist the organization in attracting more top-tier talent. Employers can benefit from employee assistance programs by lowering absenteeism, workers’ compensation claims, health-care costs, accidents, and grievances. Teleworking arrangements can help employees feel more in control of their working lives, which can lead to increased productivity, fewer instances of sickness and absenteeism. Before beginning to implement the employee assistance program, the commercial banks should plan a workable and simple design for it. The commercial banks should provide flexible and remote working options and encourage managers to prioritize productivity over hours. The commercial banks should clearly define the collective role description and responsibilities to ensure the role the employee is serving the bank and that those all-important outcomes or objectives are set out and ensure the skillset of individuals matches. Key Words: Work-Life Balance, Work Flexibility, Employee Assistance Programs, Teleworking, Job Sharing CITATION : Afwande, S., & Kiiru D., (2023). Work life balance and employee engagement in commercial banks in Nairobi City County, Kenya. The Strategic Journal of Business & Change Management, 10 (4), 24 – 40. http://dx.doi.org/10.61426/sjbcm.v10i4.2732","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135246531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-29DOI: 10.61426/sjbcm.v10i4.2731
ADAN AHMED SOMO, TITUS M. KISING’U, PhD, CHARLES J. ROCHE, PhD
Microfinance institutions play a key role in serving financially excluded demographics where commercial banking may be scarce or entirely nonexistent. However, outreach to the economically disadvantaged in remote geographic regions remains hindered by considerations of financial feasibility. The financial performance of microfinance institutions has been on the decline in the recent past. Most businesses fail resulting from poor financing decisions. To date, the mechanisms behind the positive relationship between capital structure and business performance have received great attention from various scholars. However, empirical studies examining the effect of capital structure on firm performance have yielded mixed conclusions. The purpose this quantitative correlational study was to examine the effect of capital structure on financial performance of microfinance institutions in Mombasa County, Kenya . Specifically, t he study sought to examine the effect of short-term debt capital structure, long-term debt capital structure, short-term equity capital structure and long-term equity capital structure on performance of microfinance institutions in Mombasa County, Kenya. The theoretical framework is anchored on the capital irrelevance theory, pecking order theory, and the trade-off theory . The study employed the correlational, cross-sectional survey research design to test non-causal relationships among study variables. The target population consisted of 56 branch managers and 56 operations managers of the 56 microfinance institutions in Mombasa County, Kenya. The proportionate stratified random sampling technique was utilized to select a sample size of 44 branch managers and 44 operations managers of 44 microfinance institutions. The unit of analysis consisted of the microfinance institution, while the unit of observation consisted of the branch manager and operations manager. A pilot study was conducted to ascertain the validity and reliability of the constructed survey questionnaire. The pilot trial sample size of 16 branch managers and 16 operations managers of 16 microfinance institutions in Mombasa County, Kenya. The pilot study results suggested that the items in the developed survey questionnaire passed the validity test and reliability test. A cross-sectional survey-based approach was used to collect primary data. With the help of 3 research assistants, the researcher utilized the drop and pick method to distribute a total of 88 survey questionnaires. Out of the 88 survey questionnaires distributed, only 75 usable survey questionnaires were received. Therefore, there was a valid response rate of 85.2%, which was sufficient for data analysis and reporting purposes. The collected data were processed and entered into the statistical package for social sciences (SPSS) version 26 to create a data sheet used for statistical analysis. The collected d ata was analyzed using descriptive statistics and inferential statistics. The Pearson’s product mom
小额信贷机构在为商业银行稀少或完全不存在的金融排斥人口提供服务方面发挥着关键作用。然而，由于财政可行性的考虑，向偏远地理区域经济上处于不利地位的人伸出援助之手仍然受到阻碍。小额信贷机构的财务业绩最近一直在下降。大多数企业的失败都是由于糟糕的融资决策。迄今为止，资本结构与企业绩效正相关关系背后的机制受到了众多学者的关注。然而，检验资本结构对企业绩效影响的实证研究得出了不同的结论。本定量相关研究的目的是检验资本结构对肯尼亚蒙巴萨县小额信贷机构财务绩效的影响。具体而言，本研究试图检验短期债务资本结构、长期债务资本结构、短期股权资本结构和长期股权资本结构对肯尼亚蒙巴萨县小额信贷机构绩效的影响。理论框架以资本不相关理论、啄食顺序理论和权衡理论为基础。本研究采用相关横断面调查研究设计来检验研究变量之间的非因果关系。目标人群包括肯尼亚蒙巴萨县56家小额信贷机构的56名分行经理和56名业务经理。采用比例分层随机抽样方法，选取44家小额信贷机构的44名分行经理和44名业务经理作为样本。分析单元由小额信贷机构组成，而观察单元由分行经理和业务经理组成。为了确定所构建的调查问卷的效度和信度，进行了一项初步研究。试点样本量为肯尼亚蒙巴萨县16家小额信贷机构的16名支行经理和16名业务经理。初步研究结果表明，所编制的调查问卷均通过了效度检验和信度检验。采用基于横断面调查的方法收集原始数据。在3名研究助理的帮助下，研究人员采用drop and pick的方法，共发放了88份调查问卷。在分发的88份调查问卷中，只收到了75份可用的调查问卷。因此，有效回复率为85.2%，足以进行数据分析和报告。将收集到的数据进行处理，并输入社会科学统计软件包(SPSS)第26版，创建用于统计分析的数据表。收集的数据采用描述性统计和推理统计进行分析。进行Pearson积矩相关分析以证实或否定研究变量之间的关系。Pearson相关结果显示，短期债务资本结构、长期债务资本结构、短期股权资本结构和长期股权资本结构与肯尼亚蒙巴萨县小额信贷机构的财务绩效存在显著的正相关关系。以财务绩效为因变量，短期债务资本结构、长期债务资本结构、短期股权资本结构和长期股权资本结构为预测变量，进行标准多元线性回归分析。回归结果表明，短期债务资本结构、长期债务资本结构、短期股权资本结构和长期股权资本结构对肯尼亚蒙巴萨县小额信贷机构财务绩效有显著的正向影响。根据研究结果，作者为企业、投资者、商业领袖和政策制定者在选择最优和合理的资本结构时做出明智的决策提供了有价值的建议。关键词:资本结构、债务资本结构、股权资本结构、财务绩效引文:索莫，A. A.;罗氏，c.j.(2023)。肯尼亚蒙巴萨县小额信贷机构的资本结构与财务绩效。商业战略杂志;变革管理，10(4)，1 - 23。http://dx.doi.org/10.61426/sjbcm.v10i4.2731
{"title":"CAPITAL STRUCTURE AND FINANCIAL PERFORMANCE OF MICRO-FINANCE INSTITUTIONS IN MOMBASA COUNTY, KENYA","authors":"ADAN AHMED SOMO, TITUS M. KISING’U, PhD, CHARLES J. ROCHE, PhD","doi":"10.61426/sjbcm.v10i4.2731","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i4.2731","url":null,"abstract":"Microfinance institutions play a key role in serving financially excluded demographics where commercial banking may be scarce or entirely nonexistent. However, outreach to the economically disadvantaged in remote geographic regions remains hindered by considerations of financial feasibility. The financial performance of microfinance institutions has been on the decline in the recent past. Most businesses fail resulting from poor financing decisions. To date, the mechanisms behind the positive relationship between capital structure and business performance have received great attention from various scholars. However, empirical studies examining the effect of capital structure on firm performance have yielded mixed conclusions. The purpose this quantitative correlational study was to examine the effect of capital structure on financial performance of microfinance institutions in Mombasa County, Kenya . Specifically, t he study sought to examine the effect of short-term debt capital structure, long-term debt capital structure, short-term equity capital structure and long-term equity capital structure on performance of microfinance institutions in Mombasa County, Kenya. The theoretical framework is anchored on the capital irrelevance theory, pecking order theory, and the trade-off theory . The study employed the correlational, cross-sectional survey research design to test non-causal relationships among study variables. The target population consisted of 56 branch managers and 56 operations managers of the 56 microfinance institutions in Mombasa County, Kenya. The proportionate stratified random sampling technique was utilized to select a sample size of 44 branch managers and 44 operations managers of 44 microfinance institutions. The unit of analysis consisted of the microfinance institution, while the unit of observation consisted of the branch manager and operations manager. A pilot study was conducted to ascertain the validity and reliability of the constructed survey questionnaire. The pilot trial sample size of 16 branch managers and 16 operations managers of 16 microfinance institutions in Mombasa County, Kenya. The pilot study results suggested that the items in the developed survey questionnaire passed the validity test and reliability test. A cross-sectional survey-based approach was used to collect primary data. With the help of 3 research assistants, the researcher utilized the drop and pick method to distribute a total of 88 survey questionnaires. Out of the 88 survey questionnaires distributed, only 75 usable survey questionnaires were received. Therefore, there was a valid response rate of 85.2%, which was sufficient for data analysis and reporting purposes. The collected data were processed and entered into the statistical package for social sciences (SPSS) version 26 to create a data sheet used for statistical analysis. The collected d ata was analyzed using descriptive statistics and inferential statistics. The Pearson’s product mom","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135246663","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-28DOI: 10.61426/sjbcm.v10i3.2728
ESSERY NGATI IMBUYE, JULIUS MIROGA, PhD
This study assessed the effect of credit risk management on financial performance of commercial banks in Kenya. The study adopted a descriptive survey design. The study targeted a population of 200 employees within 43 commercial banks legally operating in Kenya as per the 2018 to 2022 annual reports by the CBK. However, the study specifically focused on 5 commercial banks with a specific target population of 108 employees in all the banks. The five specific banks were selected owing to their vast fame and long existence in the financial market and huge customer base. Questionnaires were the main data collection instruments and were used to source for the data. Internal consistency checks of data were performed using Cronbach’s alpha to check for the reliability of data. The reliability of the data was arrived at by using cronbach’s alpha. Financial performance on commercial banks was assessed in terms of return on assets. Data analysis was done using both quantitative and qualitative methods. The data collected was edited, coded and then analyzed using descriptive statistics and inferential analysis. The inferential analysis performed included correlation and regression analysis. The study results showed that credit risk management has an inverse and significant impact on the performance of these commercial banks. The study concluded that banks had managed their liquidity and that bank earnings were positively influenced by higher interest rates. However, their performance was negatively influenced by high credit risk management arising from nonperforming loans and foreign currency exchange. This study recommended that commercial banks should have a proper methodology for the measurement, identification, and control of credit risk management. It is important that all banking ventures have a comprehensive risk mitigation process embedded within their operations and that this is subjected to appropriate board and upper management oversight. Commercial banks should also know the credit risk appetite of its key stakeholders such as directors and gauge appropriate responses to them. This study also recommended that all banks should explore more methods to enhance credit risk management capacities. Key words: Credit Risk Management, Financial Risk Management, Financial Performance CITATION : Imbuye, E. N., & Miroga, J. (2023). Credit risk management and financial performance of commercial banks in Kenya. The Strategic Journal of Business & Change Management, 10 (3), 597 – 607. http://dx.doi.org/10.61426/sjbcm.v10i3.2728
{"title":"CREDIT RISK MANAGEMENT AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA","authors":"ESSERY NGATI IMBUYE, JULIUS MIROGA, PhD","doi":"10.61426/sjbcm.v10i3.2728","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2728","url":null,"abstract":"This study assessed the effect of credit risk management on financial performance of commercial banks in Kenya. The study adopted a descriptive survey design. The study targeted a population of 200 employees within 43 commercial banks legally operating in Kenya as per the 2018 to 2022 annual reports by the CBK. However, the study specifically focused on 5 commercial banks with a specific target population of 108 employees in all the banks. The five specific banks were selected owing to their vast fame and long existence in the financial market and huge customer base. Questionnaires were the main data collection instruments and were used to source for the data. Internal consistency checks of data were performed using Cronbach’s alpha to check for the reliability of data. The reliability of the data was arrived at by using cronbach’s alpha. Financial performance on commercial banks was assessed in terms of return on assets. Data analysis was done using both quantitative and qualitative methods. The data collected was edited, coded and then analyzed using descriptive statistics and inferential analysis. The inferential analysis performed included correlation and regression analysis. The study results showed that credit risk management has an inverse and significant impact on the performance of these commercial banks. The study concluded that banks had managed their liquidity and that bank earnings were positively influenced by higher interest rates. However, their performance was negatively influenced by high credit risk management arising from nonperforming loans and foreign currency exchange. This study recommended that commercial banks should have a proper methodology for the measurement, identification, and control of credit risk management. It is important that all banking ventures have a comprehensive risk mitigation process embedded within their operations and that this is subjected to appropriate board and upper management oversight. Commercial banks should also know the credit risk appetite of its key stakeholders such as directors and gauge appropriate responses to them. This study also recommended that all banks should explore more methods to enhance credit risk management capacities. Key words: Credit Risk Management, Financial Risk Management, Financial Performance CITATION : Imbuye, E. N., & Miroga, J. (2023). Credit risk management and financial performance of commercial banks in Kenya. The Strategic Journal of Business & Change Management, 10 (3), 597 – 607. http://dx.doi.org/10.61426/sjbcm.v10i3.2728","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135426985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study investigated the relationship between maritime defence and operational effectiveness of shipping companies in Rivers State, Nigeria. The study was conceptualized using maritime defence as predictor to flexibility, responsiveness and innovativeness components of operational effectiveness. The study adopted the descriptive survey research design with a correlational type of investigation. The questionnaire method was used to collect relevant data to the study. The study population comprised of the twenty (20) functional shipping companies operating with physical offices in Rivers State, which are also enlisted on Finelib.Com Nigerian Directory. The sample size was the same as the population since the population is not too large. However, the researcher adopted a census sampling technique to administer copies of structured questionnaire to four (4) managers in each of the shipping companies. This means that a total of 80 respondents were used for the study. After data cleaning only 71 copies of the questionnaire were used for the data analysis. Pearson Product Moment Correlation was used in testing the various hypotheses with the help of the Statistical Packages for Social Sciences (SPSS) version 23.0. Findings from the study revealed existence of significant and positive relationship between maritime defence and operational effectiveness of shipping companies in Rivers State Nigeria. The study therefore, concluded that maritime defence significantly relates with operational effectiveness of shipping companies in Nigeria. The study recommended that managers of shipping companies should adopt maritime defence strategies to mitigate threats within the maritime environment, this will impact on operational effectiveness; managers of shipping companies should implement maritime defence measures to ensure operational effectiveness. Keywords: Maritime-Defence, Operational-Effectiveness, Shipping-Companies, Rivers-State CITATION : Chileobu, A., Nwabueze, E., Ogonu, G., & Chinyeaka, N. N. (2023). Effect of maritime defence on operational effectiveness of shipping companies in Rivers State, Nigeria. The Strategic Journal of Business & Change Management, 10 (3), 608 – 621. http://dx.doi.org/10.61426/sjbcm.v10i3.2729
{"title":"EFFECT OF MARITIME DEFENCE ON OPERATIONAL EFFECTIVENESS OF SHIPPING COMPANIES IN RIVERS STATE, NIGERIA","authors":"AARON CHILEOBU, NWABUEZE EBERE, GIBSON OGONU, CHINYEAKA NWOKODI NWOLOZIRI","doi":"10.61426/sjbcm.v10i3.2729","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2729","url":null,"abstract":"This study investigated the relationship between maritime defence and operational effectiveness of shipping companies in Rivers State, Nigeria. The study was conceptualized using maritime defence as predictor to flexibility, responsiveness and innovativeness components of operational effectiveness. The study adopted the descriptive survey research design with a correlational type of investigation. The questionnaire method was used to collect relevant data to the study. The study population comprised of the twenty (20) functional shipping companies operating with physical offices in Rivers State, which are also enlisted on Finelib.Com Nigerian Directory. The sample size was the same as the population since the population is not too large. However, the researcher adopted a census sampling technique to administer copies of structured questionnaire to four (4) managers in each of the shipping companies. This means that a total of 80 respondents were used for the study. After data cleaning only 71 copies of the questionnaire were used for the data analysis. Pearson Product Moment Correlation was used in testing the various hypotheses with the help of the Statistical Packages for Social Sciences (SPSS) version 23.0. Findings from the study revealed existence of significant and positive relationship between maritime defence and operational effectiveness of shipping companies in Rivers State Nigeria. The study therefore, concluded that maritime defence significantly relates with operational effectiveness of shipping companies in Nigeria. The study recommended that managers of shipping companies should adopt maritime defence strategies to mitigate threats within the maritime environment, this will impact on operational effectiveness; managers of shipping companies should implement maritime defence measures to ensure operational effectiveness. Keywords: Maritime-Defence, Operational-Effectiveness, Shipping-Companies, Rivers-State CITATION : Chileobu, A., Nwabueze, E., Ogonu, G., & Chinyeaka, N. N. (2023). Effect of maritime defence on operational effectiveness of shipping companies in Rivers State, Nigeria. The Strategic Journal of Business & Change Management, 10 (3), 608 – 621. http://dx.doi.org/10.61426/sjbcm.v10i3.2729","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135426790","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-28DOI: 10.61426/sjbcm.v10i3.2730
SUSAN WANGECI KANYUIRA, JOHN NJANGIRU MUNGAI, PhD, STEPHEN M. A. MUATHE, PhD
This study determined the impact of transaction costs on Kenyan commercial banks' financial performance. Tighter regulation and increased competition from new digital entrants (digital disruption) have exacerbated revenue pressure and low profitability; that is to say low interest rates and higher capital on the traditional banking business models. Specifically, this has led to low performance and bank failures due to reduced loan income while at the same time resulting to increased investment in non-funded income among Kenyan banks. The study was anchored in modern portfolio theory (MPT). Panel data was used in this investigation whereby a census of Kenya's 40 commercial banks was done. The study employed quarterly results from a panel of data that spans five years. There were 800 observations made (i.e. quarterly observations for each of the 40 banks, for a 5 year period - 2016 to 2020). The research was based on secondary data. The findings showed a significant difference in average Return on Assets (ROA) between 2016 (50 percent) and 2017 (29.1 percent). Transaction costs showed an upward steady trend in the non-funded income variables from 2016 to 2020. The results of the correlation coefficient showed a significant and weak positive correlation between transaction costs and ROA over the study period, indicating that the percentage of transaction cost fluctuated over time. The study concluded that transaction costs had a positive relationship with commercial bank financial performance in Kenya. The study recommended that commercial banks in Kenya can rely on transaction costs as reliable sources of income to improve their financial performance. Keywords: Transaction Costs, Financial Performance, Commercial Bank, Return on Assets CITATION : Kanyuira, S. W., Mungai, J. N., & Muathe, S. M. A. (2023). Non-funded income transaction cost and financial performance of commercial banks in Kenya. The Strategic Journal of Business & Change Management, 10 (3), 622 – 631. http://dx.doi.org/10.61426/sjbcm.v10i3.2730
{"title":"NON-FUNDED INCOME TRANSACTION COST AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA","authors":"SUSAN WANGECI KANYUIRA, JOHN NJANGIRU MUNGAI, PhD, STEPHEN M. A. MUATHE, PhD","doi":"10.61426/sjbcm.v10i3.2730","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2730","url":null,"abstract":"This study determined the impact of transaction costs on Kenyan commercial banks' financial performance. Tighter regulation and increased competition from new digital entrants (digital disruption) have exacerbated revenue pressure and low profitability; that is to say low interest rates and higher capital on the traditional banking business models. Specifically, this has led to low performance and bank failures due to reduced loan income while at the same time resulting to increased investment in non-funded income among Kenyan banks. The study was anchored in modern portfolio theory (MPT). Panel data was used in this investigation whereby a census of Kenya's 40 commercial banks was done. The study employed quarterly results from a panel of data that spans five years. There were 800 observations made (i.e. quarterly observations for each of the 40 banks, for a 5 year period - 2016 to 2020). The research was based on secondary data. The findings showed a significant difference in average Return on Assets (ROA) between 2016 (50 percent) and 2017 (29.1 percent). Transaction costs showed an upward steady trend in the non-funded income variables from 2016 to 2020. The results of the correlation coefficient showed a significant and weak positive correlation between transaction costs and ROA over the study period, indicating that the percentage of transaction cost fluctuated over time. The study concluded that transaction costs had a positive relationship with commercial bank financial performance in Kenya. The study recommended that commercial banks in Kenya can rely on transaction costs as reliable sources of income to improve their financial performance. Keywords: Transaction Costs, Financial Performance, Commercial Bank, Return on Assets CITATION : Kanyuira, S. W., Mungai, J. N., & Muathe, S. M. A. (2023). Non-funded income transaction cost and financial performance of commercial banks in Kenya. The Strategic Journal of Business & Change Management, 10 (3), 622 – 631. http://dx.doi.org/10.61426/sjbcm.v10i3.2730","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135426987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-20DOI: 10.61426/sjbcm.v10i3.2726
ALLAN ODHIAMBO OCHIENG, TITUS M. KISING’U, PhD
The use of tour operators and travel agents are the two well-known intermediaries in the tourism industry that help distribute information about tourist destination. However, the performance of tour operators and travel agents has been on the decline in the recent past. The basic rationale of corporate governance mechanisms is to increase the performance of firms. However, the effect of corporate governance mechanisms on firm performance is one of the most controversial research questions. The link between corporate governance and firm performance is still not fully established. The purpose of this study was to examine the effect of corporate governance mechanisms on performance of travel agencies and tour operators in Mombasa County, Kenya. Specifically, t he study examined the effect of board meetings, board independence, board composition and board size on performance of travel agencies and tour operators in Mombasa County, Kenya. The theoretical framework was anchored on the agency theory, stewardship theory, and stakeholder theory . The study employed the correlational, cross-sectional survey research design to test non-causal relationships among study variables. The target population consisted of 40 travel agencies and 121 tour operators in Mombasa County, Kenya. The proportionate stratified random sampling technique was utilized to select a sample size of 29 travel agencies and 86 tour operators in Mombasa County, Kenya. The unit of observation consisted of the chief executive officer, while the unit of analysis consisted travel agency and tour operator. A pilot study was conducted to ascertain the validity and reliability of the constructed survey questionnaire. The pilot trial sample size consisted of 9 travel agencies and 26 tour operators in Mombasa County, Kenya. The pilot study results suggested that the items in the developed survey questionnaire had acceptable validity and acceptable reliability. A cross-sectional survey-based approach was used to collect primary data. With the help of 3 research assistants, the researcher utilized the drop and pick method to distribute a total of 115 survey questionnaires. The collected data were processed and entered into the statistical package for social sciences (SPSS) version 26 to create a data sheet used for statistical analysis. The collected d ata was analyzed using descriptive statistics and inferential statistics. The Pearson’s product moment correlation analysis was performed to confirm or deny the relationship between the study variables. The Pearson’s correlation results showed that board meetings, board independence, board composition and board size had positive and significant relationship with the performance of travel agencies and tour operators in Mombasa County, Kenya. A standard multiple linear regression analysis was performed with the performance of travel agencies and tour operators as the dependent variable and board meetings, board independence, board composition, and boa
{"title":"CORPORATE GOVERNANCE MECHANISMS AND PERFORMANCE OF TRAVEL AGENCIES AND TOUR OPERATORS IN MOMBASA COUNTY, KENYA","authors":"ALLAN ODHIAMBO OCHIENG, TITUS M. KISING’U, PhD","doi":"10.61426/sjbcm.v10i3.2726","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2726","url":null,"abstract":"The use of tour operators and travel agents are the two well-known intermediaries in the tourism industry that help distribute information about tourist destination. However, the performance of tour operators and travel agents has been on the decline in the recent past. The basic rationale of corporate governance mechanisms is to increase the performance of firms. However, the effect of corporate governance mechanisms on firm performance is one of the most controversial research questions. The link between corporate governance and firm performance is still not fully established. The purpose of this study was to examine the effect of corporate governance mechanisms on performance of travel agencies and tour operators in Mombasa County, Kenya. Specifically, t he study examined the effect of board meetings, board independence, board composition and board size on performance of travel agencies and tour operators in Mombasa County, Kenya. The theoretical framework was anchored on the agency theory, stewardship theory, and stakeholder theory . The study employed the correlational, cross-sectional survey research design to test non-causal relationships among study variables. The target population consisted of 40 travel agencies and 121 tour operators in Mombasa County, Kenya. The proportionate stratified random sampling technique was utilized to select a sample size of 29 travel agencies and 86 tour operators in Mombasa County, Kenya. The unit of observation consisted of the chief executive officer, while the unit of analysis consisted travel agency and tour operator. A pilot study was conducted to ascertain the validity and reliability of the constructed survey questionnaire. The pilot trial sample size consisted of 9 travel agencies and 26 tour operators in Mombasa County, Kenya. The pilot study results suggested that the items in the developed survey questionnaire had acceptable validity and acceptable reliability. A cross-sectional survey-based approach was used to collect primary data. With the help of 3 research assistants, the researcher utilized the drop and pick method to distribute a total of 115 survey questionnaires. The collected data were processed and entered into the statistical package for social sciences (SPSS) version 26 to create a data sheet used for statistical analysis. The collected d ata was analyzed using descriptive statistics and inferential statistics. The Pearson’s product moment correlation analysis was performed to confirm or deny the relationship between the study variables. The Pearson’s correlation results showed that board meetings, board independence, board composition and board size had positive and significant relationship with the performance of travel agencies and tour operators in Mombasa County, Kenya. A standard multiple linear regression analysis was performed with the performance of travel agencies and tour operators as the dependent variable and board meetings, board independence, board composition, and boa","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136377596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-18DOI: 10.61426/sjbcm.v10i3.2725
CONSTANCE SHANGI MWAMLONGO, ELIZABETH MAKHOKHA, PhD, BARRACK OKELLO
Organisations globally, and specifically in the Kenyan context, can improve their performance by understanding how to capture this lost discretionary effort of their employees. T he present study sought to establish the impact of adaptive leaders’ contextual intelligence and employee performance in star rated hotels in Mombasa County, Kenya. The study was guided by the Adaptive leadership theory . The study was conducted using descriptive cross-sectional survey design and targeted 18 classified hotels in Mombasa County from which the unit of observation comprised the management and employees in each classified hotel all who numbered 4630. A sample size of 94 respondents was drawn using stratified random sampling method. Questionnaires were used to collect data after pilot testing them in Kilifi County. The data was analyzed using both descriptive and inferential statistical methods. The findings showed that adaptive leaders’ contextual intelligence had a discernible impact on the overall performance of the workforce. As a result of the findings of the research, star-rated hotels in Mombasa should put adaptive leaders’ contextual intelligence into practice in order to improve the performance of their staff. It was hoped that the findings of the study would be beneficial to all stakeholders in the hotel industry. This may lead to the development of better practices to improve the leadership and management efficiency in the sector. Key Words: Adaptive Leadership, Contextual Intelligence CITATION : Mwamlongo, C. S., Makhokha, E., & Okello, B. (2023). Influence of adaptive leaders’ contextual intelligence on employee performance in star rated hotels in Mombasa County, Kenya. The Strategic Journal of Business & Change Management, 10 (3), 541 – 550.
{"title":"INFLUENCE OF ADAPTIVE LEADERS’ CONTEXTUAL INTELLIGENCE ON EMPLOYEE PERFORMANCE IN STAR RATED HOTELS IN MOMBASA COUNTY, KENYA","authors":"CONSTANCE SHANGI MWAMLONGO, ELIZABETH MAKHOKHA, PhD, BARRACK OKELLO","doi":"10.61426/sjbcm.v10i3.2725","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2725","url":null,"abstract":"Organisations globally, and specifically in the Kenyan context, can improve their performance by understanding how to capture this lost discretionary effort of their employees. T he present study sought to establish the impact of adaptive leaders’ contextual intelligence and employee performance in star rated hotels in Mombasa County, Kenya. The study was guided by the Adaptive leadership theory . The study was conducted using descriptive cross-sectional survey design and targeted 18 classified hotels in Mombasa County from which the unit of observation comprised the management and employees in each classified hotel all who numbered 4630. A sample size of 94 respondents was drawn using stratified random sampling method. Questionnaires were used to collect data after pilot testing them in Kilifi County. The data was analyzed using both descriptive and inferential statistical methods. The findings showed that adaptive leaders’ contextual intelligence had a discernible impact on the overall performance of the workforce. As a result of the findings of the research, star-rated hotels in Mombasa should put adaptive leaders’ contextual intelligence into practice in order to improve the performance of their staff. It was hoped that the findings of the study would be beneficial to all stakeholders in the hotel industry. This may lead to the development of better practices to improve the leadership and management efficiency in the sector. Key Words: Adaptive Leadership, Contextual Intelligence CITATION : Mwamlongo, C. S., Makhokha, E., & Okello, B. (2023). Influence of adaptive leaders’ contextual intelligence on employee performance in star rated hotels in Mombasa County, Kenya. The Strategic Journal of Business & Change Management, 10 (3), 541 – 550.","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135256985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-16DOI: 10.61426/sjbcm.v10i3.2722
MERCYLINE NASWA MASINDE, CPA HESBON N. OTINGA, PhD, JULIUS MIROGA, PhD
This study determined the influence of dynamic capabilities and performance of pharmaceutical firms in Nairobi County. Descriptive research design was employed in this study. The study targeted 165 respondents from 33 pharmaceutical firms in Nairobi County registered by the Pharmacy and Poisons Board as at 1st January 2023. The sampling frame comprised of customer service representatives, operations managers, procurement managers, marketing managers and production managers. The study sample size was 117 respondents using stratified random sampling technique. Primary data was collected using a well-designed semi-questionnaire. Quantitative data was analyzed using descriptive and inferential statistics using SPSS Version 26.0. Descriptive analysis and inferential analysis were used at a significance level of 0.05. Descriptive analysis included; frequencies, Mean, standard deviation and percentage while inferential analysis involved correlation analysis and linear regression analysis. Prior to conducting multiple linear regressions, the study ensured that the assumptions of linear regression were met. The data was presented in form of tables and models. Using Pearson correlation coefficient, the findings established a direct and positive relationship between performance of pharmaceutical firms and independent variables; marketing capability, technological capability, managerial capability and resilience capability. Further inference using multiple linear regressions showed a significant proportionate contribution of dynamic capabilities towards performance of pharmaceutical firms. This study observed that marketing capability showed the greatest positive significant predictive power performance of pharmaceutical firms in Nairobi County while technological capability had least positive significant predictive power. In this regard, the study recommended that table banking groups should as well pursue viable and economical external sources of funding to boost their capital base and support the group investment activities. The study recommended that pharmaceutical firms ought to develop marketing capabilities in key functional areas. Within the firm, marketing procedures necessitate a number of unique competencies that enable the firm to carry out the actions required to move its products or services through the value chain. Further, the study recommended that the pharmaceutical companies should create a solid understanding of their opportunities by looking at the entire market based on their customer to determine the actual potential. Key Words: Marketing, Technology, Management, Resilience, Dynamic Capabilities, Pharmaceutical Firms CITATION : Masinde, M. N., Otinga, H. & Miroga, J. (2023). Dynamic capabilities and performance of pharmaceutical firms in Nairobi County, Kenya. The Strategic Journal of Business & Change Management, 10 (3), 499 – 522.
本研究确定了奈洛比县制药企业动态能力与绩效的影响。本研究采用描述性研究设计。该研究的对象是截至2023年1月1日由药剂和毒药管理局注册的内罗毕县33家制药公司的165名受访者。抽样框架由客户服务代表、运营经理、采购经理、营销经理和生产经理组成。本研究采用分层随机抽样方法，样本量为117人。使用设计良好的半问卷收集原始数据。定量数据采用SPSS 26.0版本的描述性统计和推断性统计进行分析。采用描述性分析和推理分析，显著性水平为0.05。描述性分析包括;频率、平均值、标准差和百分比，而推理分析涉及相关分析和线性回归分析。在进行多元线性回归之前，本研究确保满足线性回归的假设。数据以表格和模型的形式呈现。运用Pearson相关系数分析发现，制药企业绩效与自变量之间存在直接的正相关关系;营销能力、技术能力、管理能力和应变能力。使用多元线性回归的进一步推断表明，动态能力对制药企业绩效的贡献显著成比例。本研究发现，行销能力对奈洛比县制药企业的正向显著预测力表现最大，而技术能力的正向显著预测力表现最少。在这方面，研究报告建议，桌面银行集团也应寻求可行和经济的外部资金来源，以增加其资本基础并支持集团投资活动。该研究建议制药企业应在关键功能领域发展营销能力。在公司内部，营销程序需要一些独特的能力，使公司能够执行所需的行动，通过价值链移动其产品或服务。此外，该研究建议制药公司应该根据客户的需求，通过观察整个市场来确定实际的潜力，从而对自己的机会有一个坚实的了解。关键词:市场营销，技术，管理，弹性，动态能力，制药企业引文:Masinde, m.n, Otinga, H. &;Miroga, J.(2023)。肯尼亚内罗毕县制药公司的动态能力和绩效。商业战略杂志;管理学报，30(3)，492 - 492。
{"title":"DYNAMIC CAPABILITIES AND PERFORMANCE OF PHARMACEUTICAL FIRMS IN NAIROBI COUNTY","authors":"MERCYLINE NASWA MASINDE, CPA HESBON N. OTINGA, PhD, JULIUS MIROGA, PhD","doi":"10.61426/sjbcm.v10i3.2722","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2722","url":null,"abstract":"This study determined the influence of dynamic capabilities and performance of pharmaceutical firms in Nairobi County. Descriptive research design was employed in this study. The study targeted 165 respondents from 33 pharmaceutical firms in Nairobi County registered by the Pharmacy and Poisons Board as at 1st January 2023. The sampling frame comprised of customer service representatives, operations managers, procurement managers, marketing managers and production managers. The study sample size was 117 respondents using stratified random sampling technique. Primary data was collected using a well-designed semi-questionnaire. Quantitative data was analyzed using descriptive and inferential statistics using SPSS Version 26.0. Descriptive analysis and inferential analysis were used at a significance level of 0.05. Descriptive analysis included; frequencies, Mean, standard deviation and percentage while inferential analysis involved correlation analysis and linear regression analysis. Prior to conducting multiple linear regressions, the study ensured that the assumptions of linear regression were met. The data was presented in form of tables and models. Using Pearson correlation coefficient, the findings established a direct and positive relationship between performance of pharmaceutical firms and independent variables; marketing capability, technological capability, managerial capability and resilience capability. Further inference using multiple linear regressions showed a significant proportionate contribution of dynamic capabilities towards performance of pharmaceutical firms. This study observed that marketing capability showed the greatest positive significant predictive power performance of pharmaceutical firms in Nairobi County while technological capability had least positive significant predictive power. In this regard, the study recommended that table banking groups should as well pursue viable and economical external sources of funding to boost their capital base and support the group investment activities. The study recommended that pharmaceutical firms ought to develop marketing capabilities in key functional areas. Within the firm, marketing procedures necessitate a number of unique competencies that enable the firm to carry out the actions required to move its products or services through the value chain. Further, the study recommended that the pharmaceutical companies should create a solid understanding of their opportunities by looking at the entire market based on their customer to determine the actual potential. Key Words: Marketing, Technology, Management, Resilience, Dynamic Capabilities, Pharmaceutical Firms CITATION : Masinde, M. N., Otinga, H. & Miroga, J. (2023). Dynamic capabilities and performance of pharmaceutical firms in Nairobi County, Kenya. The Strategic Journal of Business & Change Management, 10 (3), 499 – 522.","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135306082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-16DOI: 10.61426/sjbcm.v10i3.2724
MARY NYAKARURA IRUNGU, LAWRENCE WAINAINA, PhD
Globalization and stiff competition propel commercial banks to embrace various survival mechanisms in order to remain relevant and post superior performance. In an attempt to alleviate the scenarios of inferior performance, commercial banks incorporated various transformative changes such as mergers and acquisition . This current study therefore investigate d the effect of mergers and acquisition on organizational performance of selected commercial banks in Kenya. S ynergy theory w as reviewed so as to support this research project. The project embraced a descriptive research design whereas data collection was via primary means on the sample considered. The target population under consideration constituted of 195 top level managers. The study sample size comprised 131 units of analysis which were generated through the stratified random sampling techniques. This research employed primary data which was quantitative in nature and it was collected using questionnaires. Validity as well as reliability of the study tools was conducted through pilot testing before actual data collection and any adjustments made so as to warrant quality and reliable data collection process. Analysis of data was through SPSS. The test statistics results from the regression model indicated that merger and acquisition had a positive significant relationship with organizational performance. Finally, the researcher recommended that policy formulating bodies such as the central bank of Kenya should pass statutes as well as encourage commercial banks to embrace Merger and Acquisition. Key Words: Mergers a nd Acquisition, Commercial Banks CITATION : Irungu,M. N., & Wainaina, L. (2023). Effect of mergers and acquisition on the organizational performance of selected commercial banks in Kenya. The Strategic Journal of Business & Change Management, 10 (3), 533 – 540. DOI: http://dx.doi.org/10.61426/sjbcm.v10i3.2724
{"title":"EFFECT OF MERGERS AND ACQUISITION ON THE ORGANIZATIONAL PERFORMANCE OF SELECTED COMMERCIAL BANKS IN KENYA","authors":"MARY NYAKARURA IRUNGU, LAWRENCE WAINAINA, PhD","doi":"10.61426/sjbcm.v10i3.2724","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2724","url":null,"abstract":"Globalization and stiff competition propel commercial banks to embrace various survival mechanisms in order to remain relevant and post superior performance. In an attempt to alleviate the scenarios of inferior performance, commercial banks incorporated various transformative changes such as mergers and acquisition . This current study therefore investigate d the effect of mergers and acquisition on organizational performance of selected commercial banks in Kenya. S ynergy theory w as reviewed so as to support this research project. The project embraced a descriptive research design whereas data collection was via primary means on the sample considered. The target population under consideration constituted of 195 top level managers. The study sample size comprised 131 units of analysis which were generated through the stratified random sampling techniques. This research employed primary data which was quantitative in nature and it was collected using questionnaires. Validity as well as reliability of the study tools was conducted through pilot testing before actual data collection and any adjustments made so as to warrant quality and reliable data collection process. Analysis of data was through SPSS. The test statistics results from the regression model indicated that merger and acquisition had a positive significant relationship with organizational performance. Finally, the researcher recommended that policy formulating bodies such as the central bank of Kenya should pass statutes as well as encourage commercial banks to embrace Merger and Acquisition. Key Words: Mergers a nd Acquisition, Commercial Banks CITATION : Irungu,M. N., & Wainaina, L. (2023). Effect of mergers and acquisition on the organizational performance of selected commercial banks in Kenya. The Strategic Journal of Business & Change Management, 10 (3), 533 – 540. DOI: http://dx.doi.org/10.61426/sjbcm.v10i3.2724","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135307665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-16DOI: 10.61426/sjbcm.v10i3.2723
IBRAHIM MOHAMED AHMED, GLADYS KITUKU, MICHAEL KIAMA
This study established the influence of technological factors on organizational performance of insurance companies in Somalia. The study incorporated innovation theory. A descriptive research design was employed to meet the study's research objective. The study focused on five insurance companies in Somalia, namely Takaful Insurance of Africa, Umma Insurance Brokers, Amana Insurance, Baraka Insurance, and Som-Takaful Insurance. A total of 73 respondents, including Chief Executive Officers, heads of departments, and their assistants were interviewed. Due to the study's small sample size, a census approach was used, and structured questionnaires were distributed to the sampled population. Quantitative data was analyzed objectively using the Statistical Package for Social Sciences. Various descriptive statistical methods, such as frequency distribution tables and percentages, were used to examine and summarize the study's findings. Correlation analysis and multiple regression analysis were utilized to determine the relationship between the independent variables and the dependent variable, as well as the effect of strategic determinants on the organizational performance of insurance businesses in Somalia. Model significance was determined using F-tests and Analysis of Variance (ANOVA) at a 95 percent confidence level. The researcher strictly adhered to research ethics throughout the study. The analysis revealed that the technological factors under investigation had a positive and statistically significant relationship with organizational performance of insurance companies in Somalia. Consequently, the study concluded that the organizational performance of insurance companies in Somalia was influenced by technological factors. Key Words: Technology, Insurance Companies in Somalia CITATION : Ahmed,I. M., Kituku, G., & Kiama, M. (2023). Influence of technological factors on organizational performance of insurance companies in Somalia. The Strategic Journal of Business & Change Management, 10 (3), 523 – 532.
{"title":"INFLUENCE OF TECHNOLOGICAL FACTORS ON ORGANIZATIONAL PERFORMANCE OF INSURANCE COMPANIES IN SOMALIA","authors":"IBRAHIM MOHAMED AHMED, GLADYS KITUKU, MICHAEL KIAMA","doi":"10.61426/sjbcm.v10i3.2723","DOIUrl":"https://doi.org/10.61426/sjbcm.v10i3.2723","url":null,"abstract":"This study established the influence of technological factors on organizational performance of insurance companies in Somalia. The study incorporated innovation theory. A descriptive research design was employed to meet the study's research objective. The study focused on five insurance companies in Somalia, namely Takaful Insurance of Africa, Umma Insurance Brokers, Amana Insurance, Baraka Insurance, and Som-Takaful Insurance. A total of 73 respondents, including Chief Executive Officers, heads of departments, and their assistants were interviewed. Due to the study's small sample size, a census approach was used, and structured questionnaires were distributed to the sampled population. Quantitative data was analyzed objectively using the Statistical Package for Social Sciences. Various descriptive statistical methods, such as frequency distribution tables and percentages, were used to examine and summarize the study's findings. Correlation analysis and multiple regression analysis were utilized to determine the relationship between the independent variables and the dependent variable, as well as the effect of strategic determinants on the organizational performance of insurance businesses in Somalia. Model significance was determined using F-tests and Analysis of Variance (ANOVA) at a 95 percent confidence level. The researcher strictly adhered to research ethics throughout the study. The analysis revealed that the technological factors under investigation had a positive and statistically significant relationship with organizational performance of insurance companies in Somalia. Consequently, the study concluded that the organizational performance of insurance companies in Somalia was influenced by technological factors. Key Words: Technology, Insurance Companies in Somalia CITATION : Ahmed,I. M., Kituku, G., & Kiama, M. (2023). Influence of technological factors on organizational performance of insurance companies in Somalia. The Strategic Journal of Business & Change Management, 10 (3), 523 – 532.","PeriodicalId":22086,"journal":{"name":"Strategic Journal of Business & Change Management","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135306278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：