Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.177.38
Alicja WINNICKA-WEJS
{"title":"NARCISSISTIC ATTITUDES AMONG MANAGERS BUILDING A PERSONAL BRAND","authors":"Alicja WINNICKA-WEJS","doi":"10.29119/1641-3466.2023.177.38","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.177.38","url":null,"abstract":"","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136303641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.177.8
Emilia DOBROWOLSKA, Piotr SLIŻ
{"title":"Strategic balancing of exploitation and exploration in a shared service center: a research study on process-project organization relationship","authors":"Emilia DOBROWOLSKA, Piotr SLIŻ","doi":"10.29119/1641-3466.2023.177.8","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.177.8","url":null,"abstract":"","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136306208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.177.10
Olaf FLAK, Barbara KOŻUSZNIK
The
{"title":"Knowledge representation of managerial competences in virtual teams aimed at artificial management","authors":"Olaf FLAK, Barbara KOŻUSZNIK","doi":"10.29119/1641-3466.2023.177.10","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.177.10","url":null,"abstract":"The","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136305398","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.5
Izabela Bednarska-Wnuk, Tomasz Noga
Purpose: The aim of the article is to present the role of the organization and its impact on the process of making consumer purchasing decisions on the example of Poland and to explain how gender differentiates behavior. Design/methodology/approach: In order to achieve the goal set in this article, first a literature review was used, then the diagnostic survey method was used. As a research tool, a questionnaire was used, which concerned the purchasing process and consumer behavior towards marketing activities undertaken by the organization. 199 consumers took part in the study. Findings: The conducted research shows that Polish consumers are aware that companies influence them during the shopping process. Organizations use a variety of marketing activities to influence the consumer in the purchase decision process, both in-store and online. The answers obtained varied depending on gender (these differences are not statistically significant). The results indicate that despite the awareness of consumers related to the influence of the organization on them in the purchasing process, they are often affected by this influence. Practical implications: Modern marketing departments should pay attention to the gender of the consumer, as it is one of the determinants in the purchase process. Therefore, it is necessary to adapt appropriate marketing communication tools that will highlight the needs of a specific target group. On the other hand, awareness of the factors affecting the customer's purchasing process will allow the organization to achieve greater sales effectiveness. Originality/value: This article extends the current research by explaining the differences between genders and the marketing activities undertaken by the organization in the process of making purchasing decisions by the consumer. Keywords: consumer gender, consumer behavior, purchasing decisions, marketing activities, Poland. Category of the paper: Research paper.
{"title":"Gender of the consumer and the role of organizations in purchasing decisions","authors":"Izabela Bednarska-Wnuk, Tomasz Noga","doi":"10.29119/1641-3466.2023.178.5","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.5","url":null,"abstract":"Purpose: The aim of the article is to present the role of the organization and its impact on the process of making consumer purchasing decisions on the example of Poland and to explain how gender differentiates behavior. Design/methodology/approach: In order to achieve the goal set in this article, first a literature review was used, then the diagnostic survey method was used. As a research tool, a questionnaire was used, which concerned the purchasing process and consumer behavior towards marketing activities undertaken by the organization. 199 consumers took part in the study. Findings: The conducted research shows that Polish consumers are aware that companies influence them during the shopping process. Organizations use a variety of marketing activities to influence the consumer in the purchase decision process, both in-store and online. The answers obtained varied depending on gender (these differences are not statistically significant). The results indicate that despite the awareness of consumers related to the influence of the organization on them in the purchasing process, they are often affected by this influence. Practical implications: Modern marketing departments should pay attention to the gender of the consumer, as it is one of the determinants in the purchase process. Therefore, it is necessary to adapt appropriate marketing communication tools that will highlight the needs of a specific target group. On the other hand, awareness of the factors affecting the customer's purchasing process will allow the organization to achieve greater sales effectiveness. Originality/value: This article extends the current research by explaining the differences between genders and the marketing activities undertaken by the organization in the process of making purchasing decisions by the consumer. Keywords: consumer gender, consumer behavior, purchasing decisions, marketing activities, Poland. Category of the paper: Research paper.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135612506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.1
Paweł Antonowicz, Liwia Delińska, Jędrzej Siciński, Piotr Sliż
Purpose: The purpose of the article is to present the results of a PEST analysis of the legal, economic, social and technological determinants of hard coal market development in the European Union from 1990 to 2030. Design/methodology/approach: The research process was carried out with the use of four methods: analysis and synthesis (1) critical review of the literature (2), statistical techniques (3) and an industry case study (4). Findings: Detail regulatory (legal), economic, social (socio-cultural) and technology variables affecting the hard coal market have been identified. All the factors examined exhibited a destimulating effect on the development of the market, from the perspective of the entities operating on the hard coal extraction and utilization market in the European Union. The most pronounced negative effect stems from the social factors. The impact of the legal and economic determinants is of similar magnitude, whereas technological changes show the lowest potency in this regard. Research limitations/implications: Dynamic geopolitical changes and high susceptibility to interventionism can significantly affect the deviations of point forecasts in the pest coal industry in the long run. Practical implications: PEST analysis is used to assess the development of economic sectors regardless of the industry life cycle phase. It can also help determine a given industry's life cycle phase and its future migration trends in practice. Originality/value: The originality of this article lies in the employment of the quantification of macroenvironmental areas significantly affecting the industry, using an authorially modified PEST-based analysis. Keywords: coal market; hard coal trade; economy of fossil fuels; PEST analysis. Category of the paper: Research paper.
{"title":"Back to black? Macroeconomic analysis of hard coal sector in European Union 1990-2030","authors":"Paweł Antonowicz, Liwia Delińska, Jędrzej Siciński, Piotr Sliż","doi":"10.29119/1641-3466.2023.178.1","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.1","url":null,"abstract":"Purpose: The purpose of the article is to present the results of a PEST analysis of the legal, economic, social and technological determinants of hard coal market development in the European Union from 1990 to 2030. Design/methodology/approach: The research process was carried out with the use of four methods: analysis and synthesis (1) critical review of the literature (2), statistical techniques (3) and an industry case study (4). Findings: Detail regulatory (legal), economic, social (socio-cultural) and technology variables affecting the hard coal market have been identified. All the factors examined exhibited a destimulating effect on the development of the market, from the perspective of the entities operating on the hard coal extraction and utilization market in the European Union. The most pronounced negative effect stems from the social factors. The impact of the legal and economic determinants is of similar magnitude, whereas technological changes show the lowest potency in this regard. Research limitations/implications: Dynamic geopolitical changes and high susceptibility to interventionism can significantly affect the deviations of point forecasts in the pest coal industry in the long run. Practical implications: PEST analysis is used to assess the development of economic sectors regardless of the industry life cycle phase. It can also help determine a given industry's life cycle phase and its future migration trends in practice. Originality/value: The originality of this article lies in the employment of the quantification of macroenvironmental areas significantly affecting the industry, using an authorially modified PEST-based analysis. Keywords: coal market; hard coal trade; economy of fossil fuels; PEST analysis. Category of the paper: Research paper.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135612509","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.14
Grzegorz Gliszczyński, Agnieszka Surowiec
Purpose: The purpose of the article was to assess the impact of the COVID-19 pandemic and the inflationary crisis that followed on the financial condition and consumer and investment expenditures of Poles. This purpose was supplemented by detailed research hypotheses. Design/methodology/approach: The study was conducted using the diagnostic survey method on a group of 1,000 randomly selected Polish residents. The research tool was an original survey questionnaire containing 50 substantive (problem) questions and 9 metric questions. Selected statistical tests were used in the analysis of the survey results. Findings: The research results indicated that the pandemic and inflationary crises contributed to the deterioration of Poles' financial condition. A significant decline in real income was declared by about 23% of respondents in both crisis phases. About one-fifth of active respondents were affected by job loss, mainly temporarily. A quarter of respondents indicated a significant increase in the share of consumer expenditure in current income and the need to give up a number of goods and services beyond basic consumption. A persistently limited Poles' propensity to invest was found, as well as little dynamic change in outlays and investment forms. Research limitations/implications: Limitations are the estimated nature of the information obtained in surveys. The reliability of some data can be improved by repeating the survey on the same sample at a time interval. Practical implications: The crises have changed Poles' attitudes toward accumulating savings and spending money. Awareness of this fact should prompt potential business entities and financial institutions to remodel their offerings in accordance with market conditions. Government bodies can use the research results to manage the crisis more effectively on a national scale. Social implications: The research revealed the Poles' limited knowledge of managing their own finances and could be a rationale for measures to disseminate such knowledge to society. Originality/value: The value of the research is the original author's diagnostic approach based on a representative research sample, addressing current social and economic problems of Poles, not fully recognized and disseminated in publications. Keywords: pandemic and inflation crisis, Poles' financial condition, consumer and investment expenditures. Category of the paper: Research paper.
{"title":"Impact of the Covid-19 pandemic and the inflation crisis on the financial condition and expenditure structure of Poles","authors":"Grzegorz Gliszczyński, Agnieszka Surowiec","doi":"10.29119/1641-3466.2023.178.14","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.14","url":null,"abstract":"Purpose: The purpose of the article was to assess the impact of the COVID-19 pandemic and the inflationary crisis that followed on the financial condition and consumer and investment expenditures of Poles. This purpose was supplemented by detailed research hypotheses. Design/methodology/approach: The study was conducted using the diagnostic survey method on a group of 1,000 randomly selected Polish residents. The research tool was an original survey questionnaire containing 50 substantive (problem) questions and 9 metric questions. Selected statistical tests were used in the analysis of the survey results. Findings: The research results indicated that the pandemic and inflationary crises contributed to the deterioration of Poles' financial condition. A significant decline in real income was declared by about 23% of respondents in both crisis phases. About one-fifth of active respondents were affected by job loss, mainly temporarily. A quarter of respondents indicated a significant increase in the share of consumer expenditure in current income and the need to give up a number of goods and services beyond basic consumption. A persistently limited Poles' propensity to invest was found, as well as little dynamic change in outlays and investment forms. Research limitations/implications: Limitations are the estimated nature of the information obtained in surveys. The reliability of some data can be improved by repeating the survey on the same sample at a time interval. Practical implications: The crises have changed Poles' attitudes toward accumulating savings and spending money. Awareness of this fact should prompt potential business entities and financial institutions to remodel their offerings in accordance with market conditions. Government bodies can use the research results to manage the crisis more effectively on a national scale. Social implications: The research revealed the Poles' limited knowledge of managing their own finances and could be a rationale for measures to disseminate such knowledge to society. Originality/value: The value of the research is the original author's diagnostic approach based on a representative research sample, addressing current social and economic problems of Poles, not fully recognized and disseminated in publications. Keywords: pandemic and inflation crisis, Poles' financial condition, consumer and investment expenditures. Category of the paper: Research paper.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135613544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.39
Jerzy Witold Wiśniewski
Purpose: Electrical energy is in this day and age fundamental to the functioning of every household. The use of gas, heating oil or solid fuels for home heating also involves the supply of electricity. Today, electric power is the most environmentally friendly source of energy. Experience has shown that substitution of an oil heating system with a heat pump resulted in significant financial savings for the household. Design/methodology/approach: The purpose of this paper shall entail the construction of a multi-equation econometric model describing the mechanisms of electricity consumption in a specified household. The model takes the nature of a system of interdependent equations. Described shall be the monthly volume of electricity consumption, payment amount of for this energy (in PLN), and price per 1 MWh in a given month. Monthly time series from September 2015 to November 2022 have been used, which resulted in a time series with a count of 87 statistical observations. Findings: The econometric model of household electricity consumption presented in this paper confirms both the hypothesis about feedback between the variables USAGE and PRICE as well as the recursive effect of electricity consumption volume on its value in monetary units. In addition to the cognitive value of the econometric modeling results obtained, the empirical tool constructed makes enables forecast estimation of the energy consumption volume, its value and unit price in subsequent months, for at least 12 consecutive months. Practical implications: This type of research has great practical utility. They make it easier for rational interaction between electricity sellers and specific consumers. Social implications: Knowledge about the mechanisms of electricity consumption on the farm home may influence the rationalization of consumption and spending. This type of rationalization should have a positive impact on the environment natural, contributing to the reduction of greenhouse gas emissions. Originality/value: The novelty and originality of the work are the identification of the mechanism behavior of a single household consuming energy electric. Feedback between magnitudes revealed electricity consumption and its price on a specific farm home. The recipients of the work will be electricity sellers, consumers, and researchers of household market behavior. Keywords: econometric model, electricity consumption, interdependent equations. Category of the paper: Research paper. Case study.
{"title":"An econometric model of household electricity consumption. A case study of Poland","authors":"Jerzy Witold Wiśniewski","doi":"10.29119/1641-3466.2023.178.39","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.39","url":null,"abstract":"Purpose: Electrical energy is in this day and age fundamental to the functioning of every household. The use of gas, heating oil or solid fuels for home heating also involves the supply of electricity. Today, electric power is the most environmentally friendly source of energy. Experience has shown that substitution of an oil heating system with a heat pump resulted in significant financial savings for the household. Design/methodology/approach: The purpose of this paper shall entail the construction of a multi-equation econometric model describing the mechanisms of electricity consumption in a specified household. The model takes the nature of a system of interdependent equations. Described shall be the monthly volume of electricity consumption, payment amount of for this energy (in PLN), and price per 1 MWh in a given month. Monthly time series from September 2015 to November 2022 have been used, which resulted in a time series with a count of 87 statistical observations. Findings: The econometric model of household electricity consumption presented in this paper confirms both the hypothesis about feedback between the variables USAGE and PRICE as well as the recursive effect of electricity consumption volume on its value in monetary units. In addition to the cognitive value of the econometric modeling results obtained, the empirical tool constructed makes enables forecast estimation of the energy consumption volume, its value and unit price in subsequent months, for at least 12 consecutive months. Practical implications: This type of research has great practical utility. They make it easier for rational interaction between electricity sellers and specific consumers. Social implications: Knowledge about the mechanisms of electricity consumption on the farm home may influence the rationalization of consumption and spending. This type of rationalization should have a positive impact on the environment natural, contributing to the reduction of greenhouse gas emissions. Originality/value: The novelty and originality of the work are the identification of the mechanism behavior of a single household consuming energy electric. Feedback between magnitudes revealed electricity consumption and its price on a specific farm home. The recipients of the work will be electricity sellers, consumers, and researchers of household market behavior. Keywords: econometric model, electricity consumption, interdependent equations. Category of the paper: Research paper. Case study.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135613697","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.35
Dorota Teneta-Skwiercz, Hanna Sikacz
Purpose: This study aims to identify and assess the actions taken by ICT (Information and Communications Technology) companies in one area of ESG, namely corporate governance (CG). Design/methodology/approach: A CAWI (Computer-Assisted Web Interview) type survey method was used. The survey involved 39 organisations with Polish capital operating in the ICT sector. Companies from the SME sector predominated among the surveyed entities. Findings: The study revealed areas for improvement in the corporate governance mechanisms of companies in the ICT sector in Poland, which may decrease their ability to identify, assess and mitigate the risks of their operations, fulfil their reporting obligations, and gain the trust of their stakeholders. Research limitations/implications: A purposive selection of entities for the research was used. The research sample did not represent the ICT industry, so the conclusions only relate to the surveyed entities. Practical implications: the article shows what ICT companies should do to operate sustainably. It highlights the relevance and importance of the latest legislation on non-financial reporting. Social implications: Corporate governance activities are part of a company's ESG strategy. They have a significant impact on the environmental and social performance of entities. Originality/value: There needs to be more research in the literature on the corporate governance activities of ICT companies. This article fills that gap. Keywords: sustainable development, corporate governance, ICT sector, ESG. Category of the paper: Research paper.
{"title":"Corporate governance in the context of ESG issues in ICT companies in Poland – results of surveys","authors":"Dorota Teneta-Skwiercz, Hanna Sikacz","doi":"10.29119/1641-3466.2023.178.35","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.35","url":null,"abstract":"Purpose: This study aims to identify and assess the actions taken by ICT (Information and Communications Technology) companies in one area of ESG, namely corporate governance (CG). Design/methodology/approach: A CAWI (Computer-Assisted Web Interview) type survey method was used. The survey involved 39 organisations with Polish capital operating in the ICT sector. Companies from the SME sector predominated among the surveyed entities. Findings: The study revealed areas for improvement in the corporate governance mechanisms of companies in the ICT sector in Poland, which may decrease their ability to identify, assess and mitigate the risks of their operations, fulfil their reporting obligations, and gain the trust of their stakeholders. Research limitations/implications: A purposive selection of entities for the research was used. The research sample did not represent the ICT industry, so the conclusions only relate to the surveyed entities. Practical implications: the article shows what ICT companies should do to operate sustainably. It highlights the relevance and importance of the latest legislation on non-financial reporting. Social implications: Corporate governance activities are part of a company's ESG strategy. They have a significant impact on the environmental and social performance of entities. Originality/value: There needs to be more research in the literature on the corporate governance activities of ICT companies. This article fills that gap. Keywords: sustainable development, corporate governance, ICT sector, ESG. Category of the paper: Research paper.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"72 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135613703","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.36
Daniel Tokarski, Anna Dąbrowska
Purpose: The aim of the study was to analyze the importance of logistics and customer service marketing in courier services on the DHL platform. In addition, the scale of influence of the marketing of the courier company in question on consumer decisions is suspicious. Design/methodology/approach: The choice fell on the survey as a research method that gave the opportunity to analyze the researched problems from different perspectives, dealing with many issues at the same time, and also through the possibility of reaching more people from the research group. Findings: It has been shown that activities related to logistics and marketing customer service are very important for the functioning of a courier company and achieving success in this industry. Originality/value: The publication covers the subject of impact of logistics and marketing customer service on courier services. Combining interdisciplinary research in the areas of management and quality science with economics and finance. Keywords: courier services, logistic customer service, internet marketing. Category of the paper: case study.
{"title":"The impact of logistics and marketing customer service on courier services","authors":"Daniel Tokarski, Anna Dąbrowska","doi":"10.29119/1641-3466.2023.178.36","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.36","url":null,"abstract":"Purpose: The aim of the study was to analyze the importance of logistics and customer service marketing in courier services on the DHL platform. In addition, the scale of influence of the marketing of the courier company in question on consumer decisions is suspicious. Design/methodology/approach: The choice fell on the survey as a research method that gave the opportunity to analyze the researched problems from different perspectives, dealing with many issues at the same time, and also through the possibility of reaching more people from the research group. Findings: It has been shown that activities related to logistics and marketing customer service are very important for the functioning of a courier company and achieving success in this industry. Originality/value: The publication covers the subject of impact of logistics and marketing customer service on courier services. Combining interdisciplinary research in the areas of management and quality science with economics and finance. Keywords: courier services, logistic customer service, internet marketing. Category of the paper: case study.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135613709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-01-01DOI: 10.29119/1641-3466.2023.178.26
Larysa Mosora, Michał Molenda, Vitaliy Tolubyak, Sviatoslav Kis, Volodymyr Olenyuk
Purpose: The purpose of the article was to describe migration issues based on the example of current Polish-Ukrainian migration processes. Design/methodology/approach: When writing a scientific article, methods of analysis and synthesis of scientific literature were used; descriptive method of the main indicators that affect the migratory attractiveness of the state; method of generalization when forming general conclusions based on research results. Findings: In particular, on the basis of the method of analysis and the system of scientific literature, it was determined that the issue of attractiveness of states is discussed by scientists especially in terms of its individual types: investment; economic; tourist; migration. Studying migration processes, some scientists analyze the peculiarities of migration processes, identify the most popular types of migration that are characteristic of one or another country, while others focus more on the positive and negative consequences of migration. Originality/value: The article describes the current situation of Polish-Ukrainian migration, its scale, types, and causes. The problem of migration is presented in the context of the needs and interests of the countries in question. Keywords: migration, migration attractiveness, socio-demographic indicators, population migration. Category of the paper: General review.
{"title":"The role of the state in the formation of migration attractiveness – example of Ukraine and Poland","authors":"Larysa Mosora, Michał Molenda, Vitaliy Tolubyak, Sviatoslav Kis, Volodymyr Olenyuk","doi":"10.29119/1641-3466.2023.178.26","DOIUrl":"https://doi.org/10.29119/1641-3466.2023.178.26","url":null,"abstract":"Purpose: The purpose of the article was to describe migration issues based on the example of current Polish-Ukrainian migration processes. Design/methodology/approach: When writing a scientific article, methods of analysis and synthesis of scientific literature were used; descriptive method of the main indicators that affect the migratory attractiveness of the state; method of generalization when forming general conclusions based on research results. Findings: In particular, on the basis of the method of analysis and the system of scientific literature, it was determined that the issue of attractiveness of states is discussed by scientists especially in terms of its individual types: investment; economic; tourist; migration. Studying migration processes, some scientists analyze the peculiarities of migration processes, identify the most popular types of migration that are characteristic of one or another country, while others focus more on the positive and negative consequences of migration. Originality/value: The article describes the current situation of Polish-Ukrainian migration, its scale, types, and causes. The problem of migration is presented in the context of the needs and interests of the countries in question. Keywords: migration, migration attractiveness, socio-demographic indicators, population migration. Category of the paper: General review.","PeriodicalId":23940,"journal":{"name":"Zeszyty Naukowe KUL","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135613868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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