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The Effect of Service Quality on Patient Loyalty evidence from Privat Hospitality 服务质量对患者忠诚度的影响:来自私人酒店的证据
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.187
Nora Asriani
This study aims to investigate the effect of service quality on patient loyalty in private hospitals. The population in this study were all patients at Krakatau Medika Hospital. The samples used were outpatient and inpatient patients with purposive sampling as a data collection technique. the test results show that all dimensions of service quality affect patient loyalty.
本研究旨在探讨民营医院服务质量对患者忠诚度的影响。本研究的人群均为Krakatau Medika医院的患者。使用的样本是门诊和住院患者,有目的的抽样作为数据收集技术。测试结果表明,服务质量的各个维度都会影响患者的忠诚度。
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引用次数: 0
Analysis of the Effect Service Quality on Purchase Decisions through Trust and Word of Mouth 通过信任和口碑分析服务质量对购买决策的影响
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.191
Agil Wahyudi, S. Sudarmiatin, Titis Shinta Dhewi
This study aims to determine the direct and indirect effects of Service Quality, Purchase Decision, Trust, and Word of Mouth. This research uses a descriptive quantitative approach research and explanatory research that describes the relationship between variables with the population of all visitors to Warung Lalapan Cak Rie Malang City. Data analysis in this study, including : descriptive statistical analysis, PLS-SEM analysis, and Sobel test. The results of the study show that: 1) Entrepreneurial Service Quality, Trust, Word of Mouth has a significant effect on Purchase decision. 2) Indirectly Service Quality, Trust, Word of Mouth has a significant effect on Entrepreneurial Intentions. Based on the results of this study, the researchers provide suggestions, namely: 1) Consumers feel that by joining a community or group they can meet their information needs; 2) With the spread of information by word of mouth (word of Mouth) and good trust will increase the reputation of Warung Lalapan Cak Rie Malang City so that more attention is needed in terms of service quality.
本研究旨在探讨服务品质、购买决策、信任与口碑的直接与间接影响。本研究采用描述性定量方法研究和解释性研究,描述了所有游客的人口与Warung Lalapan Cak Rie Malang市变量之间的关系。本研究的数据分析包括:描述性统计分析、PLS-SEM分析和Sobel检验。研究结果表明:1)创业服务质量、信任、口碑对购买决策有显著影响。2)间接服务质量、信任、口碑对创业意向有显著影响。根据本研究的结果,研究者提出了以下建议:1)消费者认为通过加入一个社区或团体可以满足他们的信息需求;2)随着信息的口碑(word of mouth)和良好的信任会增加Warung Lalapan Cak Rie Malang City的声誉,因此在服务质量方面需要更多的关注。
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引用次数: 0
The Effect of Financial Experience and Economic Rationality on The Economic Decision of Household Women in Jambi City Mediated By Economic 金融经验和经济理性对经济中介下占壁市家庭妇女经济决策的影响
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.188
Ahmad Rifki, Cipto Wardoyo, L. Rokhmani
This study aims to determine the effect of financial experience and economic rationality on the economic decisions of Jambi city housewives mediated by economic literacy. This study uses a quantitative method with a type of explanatory research. The research sample is 379 housewives in the districts of Pelayangan and Danau Teluk. Data analysis uses Structural Equation Modeling (SEM) with smartPLS 3.0 software. The results of the study show 1) Financial Experience Has a Positive and Significant Influence on the Economic Decisions of Housewives, 2) Economic Rationality Has No Influence and is Not Significant on the Economic Decisions of Housewives, 3) Economic Literacy Has a Positive and Significant Influence on the Economic Decisions of Housewives, 4) Financial Experience Has a Positive and Significant Influence on the  Economic Literacy of Housewives, 5) Economic Rationality Has a Positive and Significant Influence on the  Economic Literacy of Housewives, 6) Financial Experience Has a Positive and Significant Influence on the Economic Decisions of Housewives Through Economic Literacy as a Mediating Variable, 7) Rationality Economics Has a Positive and Significant Influence on the Economic Decisions of Housewives Through Economic Literacy as a Mediating Variable. The implications of the research: 1) Economic literacy strengthens the effect of financial experience and economic rationality on economic decisions, 2) Housewives need to improve their financial experience, good economic rationality, and economic literacy so they can make the right economic decisions. This increase is necessary because the economic situation is sometimes less stable and difficult to predict.
本研究旨在以经济素养为中介,探讨金融经验与经济理性对占碑市家庭主妇经济决策的影响。本研究采用定量研究方法,采用解释性研究方法。研究样本是Pelayangan和Danau Teluk地区的379名家庭主妇。数据分析采用结构方程建模(SEM)与smartPLS 3.0软件。研究结果表明:1)金融经验对家庭主妇的经济决策有正向显著影响;2)经济理性对家庭主妇的经济决策无影响且不显著;3)经济素养对家庭主妇的经济决策有正向显著影响;(5)经济理性对家庭主妇经济素养有正向显著影响;(6)金融经验通过经济素养作为中介变量对家庭主妇经济决策有正向显著影响;(7)理性经济学通过经济素养作为中介变量对家庭主妇经济决策有正向显著影响。研究结果表明:1)经济素养增强了金融经验和经济理性对经济决策的影响;2)家庭主妇需要提高自己的金融经验、良好的经济理性和经济素养,才能做出正确的经济决策。这种增加是必要的,因为经济形势有时不太稳定,难以预测。
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引用次数: 0
Islamic Law Review of Discounts Obtained by Having Multiple Accounts on The Shopee Platform Shopee平台上多个账户获得折扣的伊斯兰法律评论
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.232
Dina Madinah, Hendra Karunia Agustine, Ziyadatul Haida
The implementation of online buying and selling transactions through the shopee marketplace is included in the buying and selling category that is currently in vogue, because indeed the convenience offered is also the various discounts provided, including tempting discount promos including: price discount discounts, cashback, postage discounts and so on. Various methods have been used by some Shopee account users to get these discounts; one way is to have more than one Shopee platform account. The formulation of the problem in this study is how is the practice of having multiple accounts by certain users to get discount promos and what is the review of Islamic law on discounts that are obtained by having multiple accounts on the Shopee platform. The purpose of this study is to find out the practice of having multiple accounts by certain users in order to get discount promos and to find out an overview of Islamic law on discounts that are obtained by having multiple accounts on the shopee platform. The research method used in this study is a qualitative method. The main type of data source taken is in the form of primary data, namely interviews with Shopee account users, and secondary as supporting data obtained from literature studies such as the Al-Qur'an, hadits, books of fiqh, books, previous research, journals and others. Data collection techniques include interviews, observation and documentation. The data analysis technique in this study is a descriptive way of explaining the research problems by describing the events that occurred and using the legal basis to discuss the problems of the study in this research, namely Islamic law. The results of this study are that buying and selling through the shopee platform as well as the discounts provided are permissible in Islam, but the practice of using multiple accounts on the shopee platform is a sharia violation because this practice is included in the tadlis category and also violates the ethics of honesty in buying and selling.
通过shopee marketplace实现网上买卖交易被列入目前流行的买卖范畴,因为提供的便利确实也是提供的各种折扣,包括诱人的折扣促销,包括:价格折扣折扣,现金返还,邮资折扣等等。一些Shopee账户用户使用各种方法获得这些折扣;一种方法是拥有多个Shopee平台帐户。本研究中问题的提法是某些用户拥有多个账户获得折扣促销的做法是怎样的,以及伊斯兰教法对在Shopee平台上拥有多个账户获得折扣的审查是什么。本研究的目的是找出某些用户为了获得折扣促销而拥有多个账户的做法,并找出伊斯兰法律对在shopee平台上拥有多个账户获得折扣的概述。本研究采用的研究方法是定性方法。采用的主要数据源类型为一手数据,即对Shopee账号用户的访谈。二手数据为辅助数据,从文献研究中获得,如古兰经、圣训、古兰经、书籍、以前的研究、期刊等。数据收集技术包括访谈、观察和记录。本研究中的数据分析技术是一种描述性的解释研究问题的方式,通过描述发生的事件,并利用法律依据来讨论本研究中研究的问题,即伊斯兰法律。本研究的结果是,通过shopee平台进行买卖以及提供的折扣在伊斯兰教中是允许的,但在shopee平台上使用多个账户的做法是违反伊斯兰教的,因为这种做法被列入了tadlis类别,也违反了买卖诚信的道德规范。
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引用次数: 0
Profitability and Stock Return: Does Capital Structure Mediating This Association? 盈利能力与股票回报:资本结构是否在其中起中介作用?
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.189
Fauji Sanusi
This study investigates whether profitability contribute to increase stock returns. Further, current study also examines the mediating role of firm’s capital structure on the relationship. Using 14 companies with 126 firm-years observations from listed manufacturing industry from 2009-2017 and rely on path analysis, this study finds that profitability has a significant positive effect on stock returns, but it has no significant effect on DER. In addition, we also evidence that DER has no significant effect on stock return. Therefore, current study document the importance of profitability to create the best market performance without rely heavily on capital structure. The implication of this study is that it is essential for managers to create a sustainable profitability which has possibility to effect firm performance, as the performance may affect capital market perception through the stock price.
本研究探讨盈利能力是否有助于增加股票回报。此外,本研究还考察了企业资本结构对二者关系的中介作用。本文利用2009-2017年14家制造业上市公司126个公司年的观察数据,通过通径分析发现,盈利能力对股票收益有显著的正向影响,但对DER没有显著影响。此外,我们还证明了DER对股票收益没有显著影响。因此,目前的研究证明了盈利能力在不严重依赖资本结构的情况下创造最佳市场表现的重要性。本研究的含义是,对于管理者来说,创造可持续的盈利能力是至关重要的,这种盈利能力有可能影响公司绩效,因为绩效可能通过股票价格影响资本市场的看法。
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引用次数: 0
The Effect of Company Ownership Structure on Profit Information with Earnings Opacity as An Intervening Variable 以盈余不透明为中介变量的公司股权结构对利润信息的影响
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.214
Kurniasih Dwi Astuti, Hesti Fatmawati, Windu Mulyasari, R. Zulfikar
This study aims to determine the effect of Company Ownership Structure on Profit Informative with Earnings Opacity as an intervening variable. The company's ownership structure is measured by looking at the percentage of ownership of the controlling shareholders with ownership above 50%. Earnings informativeness is measured by earnings response coefficient (ERC). Meanwhile, earnings opacity is proxied by earnings smoothing as measured using the Eckel index. The research population includes manufacturing companies listed on the Indonesia Stock Exchange for the 2016-2020 period. The sample selection method used was purposive sampling and 27 companies were selected with a total sample of 135 research data. The analysis technique used is multiple linear regression with SPSS version 25 software and path analysis with the help of an online sobel calculator. The results of this study indicate that the disclosure of Company Ownership Structure has a direct and significant negative effect on Profit Informativeness. Earnings opacity does not act as a mediator between the influence of Company Ownership Structure on Profit Informativeness.
本研究以盈余不透明为中介变量,探讨公司股权结构对利润信息的影响。公司的股权结构是通过观察持股超过50%的控股股东的持股比例来衡量的。盈余信息是用盈余反应系数(ERC)来衡量的。与此同时,盈余不透明度由使用埃克尔指数衡量的盈余平滑来代表。研究对象包括2016-2020年期间在印尼证券交易所上市的制造业公司。样本选取方法为目的抽样,选取27家企业,共135份研究数据。使用的分析技术是多元线性回归与SPSS 25版软件和路径分析与在线索贝尔计算器的帮助。本研究结果表明,公司股权结构披露对利润信息性具有直接且显著的负向影响。盈余不透明度在公司股权结构对利润信息性的影响之间没有中介作用。
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引用次数: 0
The Effect of Firm Size, Liquidity, and Leverage on Going Concern Audit Opinion with Firm Value as a Consequent Variable 企业规模、流动性和杠杆对持续经营审计意见的影响——以企业价值为后续变量
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.209
Rezeqi Dewi Ratna Swari, Ina Indriana, Mazda Eko Sri Tjahjono
This study aims to determine the effect of firm size, liquidity, and leverage on going concern opinion with firm value as a consequent variable. The population in this study are mining sector companies listed on the Indonesia Stock Exchange in 2017-2021. The sampling method used is purposive sampling. The analysis technique used is logistic regression and simple regression. The results of this study indicate that firm size has no significant effect on going-concern audit opinion, liquidity and profitability have a significant effect on going-concern audit opinion, and going-concern audit opinion has no significant effect on firm value.
本研究旨在以企业价值为结果变量,确定企业规模、流动性和杠杆对持续经营意见的影响。本研究中的人口是2017-2021年在印度尼西亚证券交易所上市的矿业公司。抽样方法为目的抽样。使用的分析技术是逻辑回归和简单回归。研究结果表明,企业规模对持续经营审计意见没有显著影响,流动性和盈利能力对持续经营审计意见有显著影响,持续经营审计意见对企业价值没有显著影响。
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引用次数: 0
Planning and Preparation of The Operational Budget of The Investment Service Department 投资服务部业务预算的策划和编制
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.197
Lisa Arisa, Diah Yuningsih
The aim of this study is to describe procedure of planning and preparation operational budget on investment department in Serang City. The method used in this research is a qualitative descriptive research method. The techniques used in data collection where the data sources obtained are primary and secondary data. Serang City Investment and One-Stop Integrated Services Service As an institution or agency engaged in licensing and services, it really needs budget planning procedures, with budget planning procedures it can help minimize the occurrence of a budget preparation at the One-Stop Investment and Services Office of Serang City From the results of the discussion, the Regional Apparatus Organizational Budget Planning Procedure Case Study at the Serang City Investment and One-Stop Service Office is in accordance with established procedures so that it runs well and according to procedures.
本研究的目的是描述在雪朗市投资部门的计划和编制业务预算的程序。本研究采用的方法是定性描述性研究方法。数据收集中使用的技术,其中获得的数据源是主要数据和次要数据。雪朗市投资和一站式综合服务服务作为从事许可和服务的机构或机构,确实需要预算规划程序,通过预算规划程序,可以最大限度地减少雪朗市一站式投资服务办公室编制预算的情况。雪朗市投资和一站式服务办公室的区域机构组织预算规划程序案例研究按照既定程序进行,以便按照程序顺利运行。
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引用次数: 0
Analysis of Student Economic Literacy Levels Malang State University 玛琅州立大学学生经济素养水平分析
Pub Date : 2023-06-01 DOI: 10.54408/jabter.v2i5.201
Ahmad Rifki, W. Wahjoedi
The purpose of this study is to determine the level of economic literacy of Malang State University students. This research is quantitative research with a survey type. The research sample is 80 students from class 2021 who had taken microeconomics and macroeconomics courses. The results of this study indicate that the level of economic literacy of Economics Education students at the State University of Malang is categorized as moderate with a value of 61.13% (60-79%). The total percentage of correct answers from students or respondents with the most correct answers amounted to 56.25% with a total of 45 students in the moderate category. Furthermore, the correct answer with a percentage of 36.25% with a total of 29 students in the low category. While the high category was 6 students with a percentage of 7.5%. The implication of this research is that students need to increase their knowledge and understanding of the economy. This is because supporting their competition and economic literacy greatly affects several aspects of student life. In addition, economic literacy is also needed to make the right economic decisions in everyday life.
本研究的目的是确定玛琅州立大学学生的经济素养水平。本研究为调查型定量研究。研究样本是80名2021班的学生,他们学习了微观经济学和宏观经济学课程。本研究结果表明,玛琅州立大学经济教育专业学生的经济素养水平为中等,为61.13%(60-79%)。学生答对或答对最多的学生答对的总比例为56.25%,中等类别学生共45人。此外,正确答案的比例为36.25%,共有29名学生属于低类别。而高组为6人,占7.5%。这项研究的含义是,学生需要增加他们对经济的知识和理解。这是因为支持他们的竞争和经济素养极大地影响了学生生活的几个方面。此外,在日常生活中做出正确的经济决策也需要经济素养。
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引用次数: 0
Leverage, Sales Growth and Profit Management: Does Corporate Governance Matter? 杠杆、销售增长和利润管理:公司治理重要吗?
Pub Date : 2023-04-30 DOI: 10.54408/jabter.v2i4.186
Fauji Sanusi, A. Annisa, Enok Nurhayati, Y. Januarsi
This study aims to investigate (1) The Effect of Leverage on Profit management; and (2) The Effect of Sales Growth on Profit management. (3) The effect of leverage on profit management with good corporate governance as a moderating variable; (4) The influence of sales growth on profit management with good corporate governance as a moderating variable. This study focused on consumer goods businesses listed on the Indonesia Stock Exchange between 2016 and 2020. Purposive sampling is employed as the sampling method, with 26 companies serving as the research sample. The panel data regression model with the Common Effect Model (CEM) approach is used in this study for hypothesis testing, and the Moderated Regression Analysis (MRA) model is used for evaluating the moderating variable. The EViews application version 12 is used to analyze the data from both models. The findings indicate that leverage has a strong favorable impact on profit management. While Sales Growth has no discernible impact on Profit management. Meanwhile, while good corporate governance can moderate the impact of leverage on profit management, good corporate governance cannot moderate the impact of sales growth on profit management. This study includes corporate governance variable as this inclusion become originality from currepaper. The implication is of this study is firm’s debt structure and the quality of firm’s governance play essential contribution on how management create better performance.
本研究旨在探讨(1)杠杆对利润管理的影响;(2)销售增长对利润管理的影响。(3)以良好的公司治理为调节变量的杠杆对利润管理的影响;(4)以良好的公司治理为调节变量的销售增长对利润管理的影响。这项研究的重点是2016年至2020年间在印尼证券交易所上市的消费品企业。采用目的性抽样作为抽样方法,选取26家公司作为研究样本。公共效应模型的面板数据回归模型(CEM)方法在本研究中用于假设检验,和主持回归分析(MRA)模型是用来评估调节变量。EViews应用程序版本12用于分析来自两个模型的数据。研究结果表明,杠杆对利润管理有较强的有利影响。而销售增长对利润管理没有明显的影响。同时,良好的公司治理可以调节杠杆对利润管理的影响,但良好的公司治理不能调节销售增长对利润管理的影响。本研究纳入了公司治理变量,因为这一纳入从当前论文中成为原创性。研究结果表明,公司债务结构和公司治理质量对管理层如何创造更好的绩效起着至关重要的作用。
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引用次数: 0
期刊
Journal of Applied Business, Taxation and Economics Research
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