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A Study into the Relationship between Restaurant Tipping and Food Service Tangibility in Kisumu County, Kenya 肯尼亚基苏木县餐馆小费与食物服务有形性关系研究
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0016
S. Were, M. Miricho, V. Maranga
Abstract Tipping is believed to have vast influence on restaurant food service tangibility, and thus, quality. This forms the basis of the assumption that foodservice clients are in a better position to reward and monitor the quality of restaurant food services. Nonetheless, the act of tipping has seriously been abused by food servers, hence compromising food service tangibles and thus quality. As a consequence, this is the origin of the observed service failures, not only within restaurant food service but also in the entire service industry. Therefore, the study sought to investigate the relationship between tipping and tangibility of restaurant foodservice. Cross tabulation, correlation as well as multiple regression was used in the analysis of data. The study found a weak significant association between tipping and food service tangibility (Pearson's R = 0.150, P-value > 0.05). However, multiple regression results indicate that restaurant tipping does not statistically significantly predicts the dependent variable – tangibility of food service (F = 45.619). Thus, at 95% confidence level, the study therefore concluded that there is no statistically significant relationship between restaurant tipping and tangibility of food service within the sampled hotels in Kisumu County, Kenya.
小费被认为对餐馆餐饮服务的有形性和质量有着巨大的影响。这构成了假设的基础,即餐饮服务客户处于更好的位置来奖励和监督餐厅的食品服务质量。然而,给小费的行为已经被服务员严重滥用,从而影响了食品服务的有形资产和质量。因此,这是观察到的服务失败的根源,不仅在餐馆的食品服务,而且在整个服务行业。因此,本研究试图探讨小费与餐厅餐饮服务的有形性之间的关系。数据分析采用交叉表法、相关法和多元回归法。研究发现,小费与餐饮服务有形性之间存在微弱的显著关联(皮尔逊R = 0.150, p值> 0.05)。然而,多元回归结果显示,餐厅小费对因变量餐饮服务有形性的预测并不具有统计学意义(F = 45.619)。因此,在95%的置信水平下,该研究得出结论,在肯尼亚基苏木县的抽样酒店中,餐馆小费与食品服务的有形性之间没有统计学上显著的关系。
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引用次数: 0
Competitiveness of Guayaquil towards bleisure tourism 瓜亚基尔对休闲旅游的竞争力
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0010
Alba Caicedo-Barreth, E. S. Pavón, L. Santos
Abstract Guayaquil is proposed as a tourist and business destination, aiming to stand out as a digital city, with a suitable airport, a convention centre and high-level accommodation capacity. The city receives many domestic and international tourists, although not always as the main destination of their visit. One of the tourist markets offered by the city is that of business, due to the important economic activity that takes place here, being the venue of congresses and international events. This has allowed the city to gain significant value in the business tourism sector, providing constant and profitable growth. However, the lack of study of the international market, specifically the millennial business sector, is affecting Guayaquil's competitiveness compared to other destinations that have already recognized the differentiated profile of visitors from this age group, and that consequently offer a fusion of business and leisure tourism. This research was carried out during the second semester of 2018, evaluating the market of the new bleisure trend in Guayaquil. The results evidence the limited supply directed to this market segment, the lack of exploitation of business tourism and the continued lack of capacity of the tourism sector to satisfy the bleisure market. The conclusions focus on how tourism competitiveness can be achieved in business cities that also encompass places or activities where visitors can have a relaxing time.
瓜亚基尔被提议作为一个旅游和商业目的地,旨在成为一个数字城市,拥有合适的机场,会议中心和高水平的住宿能力。这个城市接待了许多国内外游客,尽管并不总是作为他们访问的主要目的地。这个城市提供的旅游市场之一是商业市场,因为这里有重要的经济活动,是会议和国际活动的举办地。这使得这座城市在商务旅游领域获得了巨大的价值,提供了持续和有利可图的增长。然而,缺乏对国际市场的研究,特别是千禧一代的商业部门,正在影响瓜亚基尔与其他目的地相比的竞争力,这些目的地已经认识到这个年龄段的游客的不同特征,因此提供了商务和休闲旅游的融合。本研究于2018年第二学期进行,评估瓜亚基尔新休闲趋势的市场。结果表明,针对这一细分市场的供应有限,商务旅游开发不足,旅游部门满足休闲市场的能力持续不足。结论集中于如何在商业城市中实现旅游竞争力,同时也包括游客可以放松时间的地方或活动。
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引用次数: 2
Hikes and Levadas in Madeira: Characterizing Visitors and their experience 马德拉的远足和勒瓦达斯:游客的特征和他们的经历
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0013
J. Prudente, Helder Lopes, J. Noite, Ana Rodrigues, Sara Vieira, Ricardo Alves, C. Fernando
Abstract Recent research indicates that more and more often tourists use the Madeira Natural Park (MNP) area to develop their physical activity, through mountain hiking and Levada walks. This study aims at identifying tourists’ characteristics and to understand how visitors live their experience. A survey was carried out at the end of two different activities and the sample was divided into two groups (G1: Levada Walks in the Laurissilva; G2: Walks outside the Laurissilva). The data was collected immediately after the activity ended (total: 293; male: 124; female: 169) and people were asked about: 1. Information available at the start of the activity; 2. Interaction and attention demand; 3. Natural area visited. The data indicates that the Madeira tourists have higher education, many are students and teachers, the majority being European. Our tourists are well informed about the natural environment and more than 90% agreed that it was ideal for aesthetic enjoyment and inspiring exploration. Our findings can help the tourist agents to improve their products, encourage the agencies to attract new markets outside Europe and can work as a basis for providing more guidance in the MNP, promoting a higher ‘flow experience’.
最近的研究表明,越来越多的游客利用马德拉自然公园(MNP)区域进行登山和勒瓦达散步等体育活动。本研究旨在识别游客的特征,并了解游客如何生活他们的体验。在两个不同的活动结束时进行了一项调查,并将样本分为两组(G1:在Laurissilva的Levada Walks;G2:走出Laurissilva)。活动结束后立即收集数据(总数293;男:124;女性:169),人们被问及:1。活动开始时可获得的信息;2. 互动与注意需求;3.参观自然区域。数据表明,马德拉游客受过高等教育,许多是学生和教师,大多数是欧洲人。我们的游客对自然环境非常了解,超过90%的人认为这是一个理想的审美享受和鼓舞人心的探索。我们的研究结果可以帮助旅行社改进他们的产品,鼓励旅行社吸引欧洲以外的新市场,并可以作为在MNP中提供更多指导的基础,促进更高的“流量体验”。
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引用次数: 0
Examining and Forecasting Tourist Arrivals and Speleotourism Development in Resava Cave (Eastern Serbia) 东塞尔维亚雷萨瓦洞窟客流量及洞窟旅游开发的考察与预测
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0012
Aleksandar Antić, A. Vujko, N. Tomić
Abstract Caves, gorges, canyons, waterfalls and other karst geoheritage sites have been the focus of many tourists who visit Serbia. Caves have been visited and explored by numerous school excursions and scientific expeditions. Thus speleotourism in Serbia possesses great potential for local and regional economic empowerment. Moreover, analyzing the influence of complementary tourist activities for speleotourism can generate more knowledge for future development strategies. This paper aims to forecast tourist arrivals in Resava Cave and thus determine the current and future conditions of speleotourism development. According to the current speleotourist traffic, Resava Cave is the most developed speleotourism destination in Serbia. Therefore, estimating the growth of tourist traffic is crucial for understanding its true potential.
洞穴、峡谷、峡谷、瀑布和其他喀斯特地质遗迹一直是许多访问塞尔维亚的游客关注的焦点。许多学校和科学考察队都参观和探索过洞穴。因此,塞尔维亚的洞穴旅游具有增强地方和区域经济能力的巨大潜力。此外,分析互补性旅游活动对洞穴旅游的影响,可以为未来的发展战略提供更多的知识。本文旨在预测雷萨瓦洞穴的游客数量,从而确定洞穴旅游发展的现状和未来状况。根据目前的洞穴旅游流量,雷萨瓦洞穴是塞尔维亚最发达的洞穴旅游目的地。因此,估算旅游交通的增长对于了解其真正潜力至关重要。
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引用次数: 4
Sustainable tourism planning in Bahía Solano, Colombia Bahía哥伦比亚索拉诺的可持续旅游规划
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0014
Gabriela Antošová, Ivan Media Dario Rojas, Mauricio Peralta Mejía, Helmuth Yesid Arias Gómez
Abstract The municipality of Bahía Solano possesses important tourist attractions. The majority of them consist of natural wonders such as whale, dolphin and bird watching. Its marine area offers diving courses, all types of fishing, surfing, other water sports etc. The enormous amount of natural wealth stands in contrast to the lack of local development and the high rate of poverty among its inhabitants. Bahía Solano has enviable tourist professions but a low level of competition. This research proposes a methodology of social innovation, elaborated by researchers, that involves nature, communities and tour operators, where a connection of surveys with the expectations and perceptions of the different entities (inhabitants, tourists, and tour operators) has been obtained.
Bahía索拉诺市拥有重要的旅游景点。其中大部分是鲸鱼、海豚和观鸟等自然奇观。它的海洋区域提供潜水课程、各种钓鱼、冲浪和其他水上运动等。巨大的自然财富与当地缺乏发展和居民的高贫困率形成鲜明对比。Bahía索拉诺拥有令人羡慕的旅游行业,但竞争水平较低。这项研究提出了一种社会创新方法,由研究人员详细阐述,涉及自然,社区和旅游经营者,其中调查与不同实体(居民,游客和旅游经营者)的期望和看法之间的联系已经获得。
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引用次数: 0
Expectation differences between the tourism sector and students: A comparative analysis 旅游部门与学生期望差异:比较分析
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0015
Ümit Şengel, G. Genç, Burhanettin Zengin
Abstract The aim of this study is to analyse the expectations of undergraduate tourism students from the sector and the expectations of tourism sector managers from students who may be potential sector employees in the future. Data were obtained from 270 students and 102 tourism business managers with the help of a questionnaire. In the analysis, communication was found to be the highest expectation of students from the tourism industry. Their attitudes towards working in a flexible working environment was the expectation that had the least participation. As for the sector managers, while their highest expectation from the students was that they have appropriate qualifications for the sector, their lowest expectation was found to be that students have a strong family structure.
摘要本研究的目的是分析旅游业本科学生对旅游业的期望,以及旅游业管理人员对未来可能成为旅游业潜在员工的学生的期望。数据来源于270名学生和102名旅游企业管理者。在分析中发现,沟通是旅游业学生的最高期望。他们对在灵活的工作环境中工作的态度是参与度最低的期望。对于部门经理而言,他们对学生的最高期望是他们具有适合该部门的资格,而他们对学生的最低期望是他们有强大的家庭结构。
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引用次数: 0
Communication management: strategy for measuring hotel performance in Port Harcourt, Nigeria 沟通管理:衡量尼日利亚哈科特港酒店绩效的策略
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0011
Eja Eja Iwara, Grace M. Inah, M. Ushie, Prince-Charles O. Itu
Abstract Communication plays a very critical role in ensuring that hotel staffs render better and efficient service through a mutual sense for job satisfaction, career growth and service performance. This study, therefore, aims at evaluating the relationship between the strategies of communication and performance of hotels in Port Harcourt, Rivers State, Nigeria. Both primary and secondary data were sourced. Further, quasi-experimental research design was used for this study, while 180 questionnaires were distributed to sampled hotel staffs within the study area. This was achieved using a random sampling technique for questionnaire administration. It was hypothesised that there is no significant relationship between communication strategy and hotel performance in Port Harcourt. Meanwhile, Spearman rank order correlation coefficient with the aid of Statistical Package for Social Sciences (SPSS) was used to test and analyse the data collected. The output of the analysis reveals a positive correlation between communication strategy and hotel performance. Therefore, the alternate hypothesis was accepted and the null discarded. It was, therefore, fit to conclude that effective communication strategy will enhance the level of competitiveness and performance of the hotels in a general perspective.
摘要沟通是酒店员工在工作满意度、职业发展和服务绩效等方面的相互意识,在保证酒店员工提供更好、更高效的服务中起着至关重要的作用。因此,本研究旨在评价尼日利亚河流州哈科特港酒店的沟通策略与绩效之间的关系。第一手资料和第二手资料均有来源。本研究采用准实验研究设计,对研究区域内的酒店员工发放了180份问卷。这是通过问卷管理的随机抽样技术实现的。假设哈科特港的传播策略与酒店绩效之间没有显著的关系。同时,运用Spearman秩序相关系数,借助SPSS软件对收集到的数据进行检验和分析。分析结果表明,传播策略与酒店绩效之间存在正相关关系。因此,接受备用假设,丢弃零假设。因此,从总体上看,有效的传播战略将提高酒店的竞争力和绩效水平。
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引用次数: 1
Analysis of Factors Affecting Customer Trust in Online Hotel Booking Website Usage 影响在线酒店预订网站用户信任的因素分析
IF 0.5 Pub Date : 2020-11-26 DOI: 10.2478/ejthr-2020-0009
R. Baki
Abstract Tourism is a rapidly growing industry worldwide, and internet technologies are becoming increasingly important in that industry. Online hotel booking website (OHBW) has become an important tool in the marketing of hotel services. In this study, the factors affecting the trust perception of OHBW users were investigated. Data collected from 456 consumers using OHBWs were analysed using structural equation modelling. The results showed that reputation, security, ease of use and risk significantly affected the user's perception of trust. In addition, the perception of trust has a positive effect on customer loyalty. As a result, this study aims to provide useful findings to OHBW managers and researchers who want to increase customer trust and ensure their loyalty.
旅游业是一个快速发展的全球性产业,互联网技术在旅游业中的作用越来越重要。在线酒店预订网站(OHBW)已成为酒店服务营销的重要工具。本研究探讨了影响ohhbw用户信任感知的因素。使用结构方程模型对456名使用ohbw的消费者收集的数据进行了分析。结果表明,声誉、安全性、易用性和风险显著影响用户的信任感知。此外,信任感知对顾客忠诚有正向影响。因此,本研究旨在为希望增加客户信任并确保其忠诚度的ohhbw管理者和研究人员提供有用的发现。
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引用次数: 18
Unveiling Madeira’s destination image and representations through Virtual Museum of Tourism (MUVITUR)® 通过虚拟旅游博物馆(MUVITUR)®揭示马德拉岛的目的地形象和表现
IF 0.5 Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0008
Maria José Aurindo, C. Machado
Abstract This article intends to demonstrate the importance of the existence of an aggregating platform for digital content, as is the case of MUVITUR – Virtual Museum of Tourism, for the research in tourism and also to assess its potential. Aiming to track the history of Madeira’s destination image, this paper also searches to contribute to the study of the ‘Atlantic Pearl’ distinctive features for promotional purposes throughout seventy years. For this purpose, the authors did an integrated search aiming to find and study the retrieved results of promotional visual materials edited during the twentieth century, focusing on Madeira Island, as an example of the potentialities of the Muvitur database. With this research, we can conclude that tourism marketing strategies seem to have succeeded to consolidate Madeira’s destination image focused on its distinctiveness. Digital objects gathered in such searchable thematic databases, with a diversity of content providers, can play a crucial role in the history of tourism and leisure, allowing us, at the same time, to know how Madeira represented the destination for promotional aims.
摘要本文旨在展示数字内容聚合平台的重要性,就像MUVITUR——虚拟旅游博物馆的案例一样,对于旅游业的研究并评估其潜力。旨在追踪马德拉岛的目的地形象的历史,本文还搜索有助于“大西洋明珠”的独特特征的研究,为整个七十年的促销目的。为此,作者进行了一次综合搜索,目的是寻找和研究20世纪编辑的宣传视觉材料的检索结果,重点是马德拉岛,作为Muvitur数据库潜力的一个例子。通过这项研究,我们可以得出结论,旅游营销策略似乎已经成功地巩固了马德拉的目的地形象,重点是其独特性。在这些可搜索的主题数据库中收集的数字对象,以及各种内容提供商,可以在旅游和休闲的历史上发挥关键作用,同时使我们能够了解马德拉岛如何代表目的地进行宣传。
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引用次数: 1
Levada walks and canyoning as mountain sport products in nature tourism 列瓦达徒步和峡谷探险是自然旅游中的山地运动项目
IF 0.5 Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0004
Jorge Soares, N. Nunes
Abstract Physical activities organised in nature have earned more commitment from tourists who intend to actively visit natural and authentic environments. This paper analyses the profile and the perceptions of active tourists who experienced canyoning and levada walking in the mountains of Madeira Island. The study uses a quantitative methodology analysis, based on an anonymous questionnaire designed for 160 levada walker tourists and 130 canyoning tourists. Differences were found between the two groups in terms of their profile and assessment of the two activities. The levada walking profile is the one of older, but more active tourists who stay on the island more than 6 days and intend to experience unique and memorable activities related to waterways, mountain trails and cultural landscapes in a sense of freedom and well-being that nature provides. The canyoning profile is the one of younger tourists, more male than female, who are less active, travelling by cruise, and is with an emphasis on the challenges and natural barriers afforded by the steep and unpredictable characteristics of canyons (hedonism). The findings recommend segmentation of the tourists and a strategy for tourism destinations that highlight culture, endemic forest, authentic landscapes and the hospitality of local people in active tourism services.
在大自然中组织的体育活动赢得了游客更多的承诺,他们打算积极地参观自然和真实的环境。本文分析了在马德拉岛的山脉中经历过峡谷和勒瓦达行走的活跃游客的概况和感知。本研究采用定量分析方法,对160名勒瓦达步行者游客和130名峡谷游客设计了一份匿名问卷。两组在他们的概况和对两项活动的评估方面发现了差异。勒瓦达步行区是一个年龄较大,但更活跃的游客,他们在岛上停留超过6天,并打算在自然提供的自由和幸福的感觉中体验与水道,山道和文化景观相关的独特而难忘的活动。峡谷游的形象是年轻的游客,男性多于女性,他们不太活跃,乘坐游轮旅行,强调峡谷陡峭和不可预测的特征所带来的挑战和自然障碍(享乐主义)。研究结果建议对游客进行细分,并为旅游目的地制定战略,在积极的旅游服务中突出文化、特有的森林、真实的景观和当地人的热情好客。
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引用次数: 2
期刊
European Journal of Tourism Hospitality and Recreation
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