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The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels 文化对人类发展水平不同的拉丁国家顾客对酒店服务期望的影响
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0005
Mara Franco, R. Meneses
Abstract Due to their dynamic nature and importance in the service process definition, customers’ expectations have gained attention from researchers and practitioners, and have been essentially focused in developed countries from the Northern Hemisphere. Still, countries, regardless of the hemisphere, have different levels of socioeconomic development and cultural patterns that can have different influence on customers’ expectations about a service. In this sense, the main purpose of this research is to understand if culture equally influences customers’ expectations about a service in countries with different cultural patterns and human development levels. The multigroup analysis using structural equation modelling was used to calculate the regression weights for all the path combinations in the analysis for each proposed group of countries. About 1262 customers from 10 Latin countries were enrolled in this study to determine their expectations about the hotel service and cultural dimensions. Findings show that cultural dimensions influence customers’ expectations about the hotel service differently in groups of countries with different cultural patterns and levels of human development. Results also indicate that hotel managers should adapt the service to the level of human development of each group of countries when it comes to internationalisation.
由于顾客期望的动态性和在服务过程定义中的重要性,顾客期望受到了研究者和实践者的关注,并主要集中在北半球发达国家。尽管如此,无论哪个半球的国家,都有不同的社会经济发展水平和文化模式,这可能会对客户对服务的期望产生不同的影响。从这个意义上说,本研究的主要目的是了解在不同文化模式和人类发展水平的国家,文化是否同样影响顾客对服务的期望。使用结构方程建模的多组分析用于计算每个拟议国家组分析中所有路径组合的回归权重。来自10个拉丁国家的约1262名顾客参与了这项研究,以确定他们对酒店服务和文化方面的期望。研究结果表明,在不同文化模式和人类发展水平的国家群体中,文化维度对顾客对酒店服务期望的影响是不同的。结果还表明,酒店管理者在国际化过程中应使服务适应每个国家集团的人类发展水平。
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引用次数: 5
First-time and repeat visitors to Sarajevo 萨拉热窝的初次和回头客
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0002
Amra Čaušević, Ranko Mirić, N. Drešković, Edin Hrelja
Abstract The aim of this research is to segment foreign tourists to Sarajevo based on the frequency of visits in order to make a distinction between first-time and repeat foreign tourists. The purpose is to discover if repeat foreign tourists have more positive intention to revisit and recommend Sarajevo, if they have more positive attitude towards overall satisfaction with tourist destination and if they have more positive opinion about the general quality of this tourist destination offer than first-time foreign tourists. The study used a quantitative approach for research. The survey sample is a convenience sample of 250 foreign tourists who visited Sarajevo during the winter (from December 10, 2018 to January 31, 2019). To achieve scientific relevance, during the analysis and interpretation of the obtained data, descriptive statistics and Mann–Whitney U test were used. The results showed that there was no statistically significant difference, and that first-time and repeat foreign tourists had the same intention of recommending Sarajevo, had a positive attitude towards the overall satisfaction of the tourist destination and had the same opinion about the general quality of this tourist destination offer. The results also indicated that repeat foreign tourists had more positive intention to revisit Sarajevo.
本研究的目的是根据访问频率对萨拉热窝的外国游客进行细分,以便区分首次和重复的外国游客。目的是发现外国游客是否有更积极的意愿再次访问和推荐萨拉热窝,如果他们对旅游目的地的总体满意度有更积极的态度,如果他们对这个旅游目的地提供的总体质量有更积极的看法比第一次外国游客。这项研究采用了定量方法进行研究。调查样本为250名冬季(2018年12月10日至2019年1月31日)访问萨拉热窝的外国游客的便利样本。为了达到科学相关性,在分析和解释所获得的数据时,使用了描述性统计和Mann-Whitney U检验。结果表明,没有统计学上的显著差异,第一次和重复的外国游客对萨拉热窝的推荐意向相同,对旅游目的地的总体满意度持积极态度,对旅游目的地提供的总体质量的看法相同。结果还表明,外国回头客有更积极的意愿再次访问萨拉热窝。
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引用次数: 4
The Diffusion of E-marketing in Tourism Businesses of Ethiopia: An Empirical Investigation of Organisational E-readiness Perspectives 埃塞俄比亚旅游企业电子营销的扩散:组织电子准备度视角的实证研究
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0001
Assegid Ayele Misganaw, Apar Singh
Abstract The study aims to investigate the impact of organisational e-readiness on e-marketing diffusion in tourism businesses of Ethiopia. The research is based on a questionnaire survey and uses Structural Equation Modelling to test the conceptual model that extends technology diffusion theories. The study validates the conceptual model extended from Perceived Organisational E-readiness, Innovation Diffusion Theory and Technology Adoption Model to explain e-marketing diffusion. The findings indicated that perceived organisational e-readiness significantly affects e-marketing diffusion. The result implied that technology diffusion theories such as Technology Adoption Model and perceived organ-isational e-readiness were valid in demonstrating e-marketing diffusion. Though ease of use affected e-marketing diffusion, the impacts of compatibility and relative advantage were not significant; and thus, the indirect effect of organisational e-readiness on e-marketing diffusion was not significant. The finding also reinforces the necessity of a multilevel model to explain e-marketing diffusion in developing countries.
摘要本研究旨在调查组织电子准备对埃塞俄比亚旅游企业电子营销扩散的影响。本研究以问卷调查为基础,运用结构方程模型对技术扩散理论的概念模型进行检验。本研究验证了由组织感知电子准备度、创新扩散理论和技术采用模型扩展而来的概念模型对电子营销扩散的解释。研究结果表明,组织感知的电子准备程度显著影响电子营销扩散。研究结果表明,技术扩散理论如技术采用模型和组织感知电子准备度在展示网络营销扩散方面是有效的。易用性影响网络营销扩散,但兼容性和相对优势的影响不显著;因此,组织电子准备程度对网络营销扩散的间接影响不显著。这一发现也强调了多层次模型解释电子营销在发展中国家传播的必要性。
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引用次数: 4
Mountain hikes and Levada Practitioner’s motivation and experience – Characterization 登山远足与勒瓦达实践者的动机与经验-人物塑造
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0006
C. Fernando, Helder Lopes, J. Noite, Ana Rodrigues, Sara Vieira, Ricardo Alves, J. Prudente
Abstract The Madeira Island provides excellent conditions for tourism due to its variety of scenarios, weather conditions and topography, and it becomes fundamental to think about the tourists’ experience. This study aims to understand the practitioner’s motivations on mountains hikes and Levada, and how visitors live the experience. We applied a ‘QEFENRAM’ survey (Florido, 2010) with 3 main dimensions related to the practitioner’s experience while performing mountain hikes or Levadas: 1. Practitioner’s motivations; 2. Practitioner’s predisposition; 3. Practitioner’s experience. We obtained 293 replies immediately after the activities’ conclusion (males: 124; female: 169) with the following results: a) Levels of motivation: 52.6% of the participants revelled intrinsic motivation, while 27.1% showed extrinsic motivation; b) Safety: 79.2% reported to be aware of safety measures and to have the necessary competence to perform the activity; c) Practitioners experience: 76.3% reported to be highly focused on their activity and felt to be part of the scenario itself. 10.9% referred to a feeling that, somehow, they were interfering, negatively, with the environment. These findings can help to characterize the practitioner’s motivations and experience. Based on this information, we can discuss what to improve in the touristic scenarios to refine the experience in Levadas and mountain hikes.
马德拉岛因其丰富的场景、天气条件和地形为旅游提供了良好的条件,游客的体验成为考虑的基础。本研究旨在了解实践者在登山远足和列瓦达的动机,以及游客如何生活体验。我们应用了一项“QEFENRAM”调查(佛罗里达,2010年),其中有三个主要维度与实践者在进行山地徒步旅行或勒瓦达斯时的体验相关:1。从业者的动机;2. 从业者的素质;3.医生的经验。活动结束后,我们立即收到293份回复(男性124份;a)动机水平:52.6%的参与者表现为内在动机,27.1%表现为外在动机;b)安全:据报79.2%的员工了解安全措施并具有执行活动所需的能力;c)实践者经验:76.3%的实践者高度专注于他们的活动,并感觉自己是场景本身的一部分。10.9%的人认为自己在某种程度上消极地干扰了环境。这些发现可以帮助描述从业者的动机和经验。基于这些信息,我们可以讨论在旅游场景中需要改进的地方,以完善Levadas和山地徒步旅行的体验。
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引用次数: 2
Reflecting on drug tourism and its future challenges 反思毒品旅游及其未来的挑战
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0007
Thiago Ferreira Pinheiro Dias Pereira
Abstract The international attitude based on the ‘War on Drugs’, adopted by the United Nations in the second half of the twentieth century contributed to a situation where the debates related to drug issues were mostly concentrated in the spheres of biomedical sciences and public security. With the numerous transformations in relation to drug policies in several countries in the contemporary world, it was evident that tourism could play an important role with the emergence of the so-called ‘drug tourism’. In most cases, these changes were mainly related to cannabis, and in some regions where its recreational use has already been regulated, it was possible to notice significant reflexes in the tourist dynamics of these destinations, intensifying the role of cannabis tourism, a relevant sub-segment of drug tourism. The main purpose of this article was to contribute to the construction of fundamental theoretical and conceptual bases for a critical and scientific approach to this new topic by presenting a general overview on drug tourism; reflections and purposes on drug tourism concept; the main destinations already consolidated and; brief cannabis tourism case studies. Finally, inferences were made about future challenges of this tourism segment, which presents great prospects in the global scenario.
联合国在20世纪下半叶采取的以“向毒品宣战”为基础的国际态度,导致与毒品问题有关的辩论主要集中在生物医学科学和公共安全领域。随着当代世界几个国家在毒品政策方面的许多转变,显然,随着所谓“毒品旅游”的出现,旅游业可以发挥重要作用。在大多数情况下,这些变化主要与大麻有关,在一些已经管制其娱乐用途的区域,可以注意到这些目的地的旅游动态发生了重大变化,加强了大麻旅游的作用,这是毒品旅游的一个相关子部分。本文的主要目的是通过对毒品旅游的总体概述,为批判性和科学地对待这一新主题建立基本的理论和概念基础;关于毒品旅游概念的思考与目的主要目的地已经合并和;简要的大麻旅游案例研究。最后,对该旅游板块未来面临的挑战进行了推断,该板块在全球前景广阔。
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引用次数: 3
Impacts of Tourism and Residents’ Perceptions: A Study in the Regional Tourism Area of Lisbon 旅游对居民认知的影响:里斯本区域旅游区研究
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2020-05-01 DOI: 10.2478/ejthr-2020-0003
T. Costa, J. Umbelino, Maria de Lurdes Calisto, Sandra Nunes, V. Afonso
Abstract Tourism shows a significant transformation. Therefore, knowing the perception of residents regarding its impacts can conduce to more adequate public policies, strategies, decisions and actions, more adapted to residents’ expectations, involving these stakeholders and deepening their engagement in tourism development. This study is a work in progress1. Its main objective is to identify the perceptions of residents of the Lisbon region regarding the impacts of tourism. A quantitative methodology was used to analyse respondents’ perceptions based on descriptive statistical techniques and non-parametric tests. The results of this research indicate that residents have a positive attitude concerning economic, as well as cultural, social and environmental impacts. The study also reveals differences in attitude depending on age, gender and professional activity.
旅游业呈现出显著的转型。因此,了解居民对其影响的看法,有助于制定更充分的公共政策、战略、决策和行动,更适应居民的期望,使这些利益相关者参与进来,加深他们对旅游发展的参与。这项研究还在进行中。其主要目标是确定里斯本地区居民对旅游业影响的看法。定量方法用于分析基于描述性统计技术和非参数检验的受访者的看法。研究结果表明,居民对经济、文化、社会和环境影响持积极态度。该研究还揭示了年龄、性别和职业活动对态度的影响。
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引用次数: 4
The Carbon Footprint of Volunteer Tourism 志愿者旅游的碳足迹
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-12-01 DOI: 10.2478/ejthr-2019-0010
S. E. Geneidy, Stefan Baumeister
Abstract Tourism is growing at a fast rate and so is its carbon footprint. Alongside conventional tourism, a new form of tourism, so-called voluntourism, has emerged. The discussion on voluntourism in the existing literature has hereby mainly centred around its positive impacts on the health and education of communities and the local environment in developing countries. Nevertheless, little attention has been drawn to its climate impacts. This study set out to investigate the carbon footprint of voluntourism. The data were collected at a local non-governmental organisation (NGO) in India working with voluntourists. Both the carbon footprint of the stay in India and that from the round trip by air were taken into consideration. The results showed that although the carbon footprint of voluntourists during their stay is comparable with that of locals, the flight significantly contributes to the carbon footprint of voluntourism. Depending on the distance flown and the length of the stay, the average share of the carbon footprint stemming from the flight can be between 83% and 96%. The article concludes that faraway destinations and short stays should be avoided; otherwise voluntourism might cause more harm than good. On the basis of the findings, this article provides recommendations for policymakers and further research.
旅游业正在快速发展,其碳足迹也在快速增长。除了传统旅游之外,一种新的旅游形式,即所谓的公益旅游,已经出现了。因此,现有文献中关于公益旅游的讨论主要围绕其对发展中国家社区健康和教育以及当地环境的积极影响展开。然而,很少有人注意到它对气候的影响。本研究旨在调查公益旅游的碳足迹。这些数据是由印度当地的一个非政府组织(NGO)收集的,该组织与志愿旅游者一起工作。在印度逗留的碳足迹和往返飞机的碳足迹都被考虑在内。结果表明,虽然志愿者停留期间的碳足迹与当地人相当,但飞行对志愿者碳足迹的贡献显著。根据飞行距离和停留时间的长短,飞行产生的碳足迹的平均份额可能在83%到96%之间。文章的结论是,应该避免遥远的目的地和短期停留;否则,公益旅游可能弊大于利。在此基础上,本文提出了政策制定者和进一步研究的建议。
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引用次数: 7
A Spatial Approach for Framing the Development of Tourism: Bahía Solano – Colombia 构建旅游业发展的空间方法:Bahía索拉诺-哥伦比亚
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-12-01 DOI: 10.2478/ejthr-2019-0011
Helmuth Yesid Arias Gómez, Gabriela Antošová
Abstract The article explores the natural context and the geographical conditions for developing tourism and for designing sectorial plans. The objective is to offer basic visual rendering as a resource for appreciating the natural environs in which the tourist activity evolves and use such resource as useful input during the planning and designing exercises. The methodology relies on the application of cartographic and spatial tools as instruments for recognising the territory and the natural landscape. The results render the current condition of natural resources and the territorial reality, as a general frame for proposing sustainable strategies of tourism planning. The contribution of the analysis can be appreciated amid the scarcity of local and specific cartographic analysis, and the precarious stock of inputs that could guide the tourism and the territorial planning in lagged territories. An overwhelming conclusion of our exercise is that the awarness and valuations of natural endowments are key elements for preserving the environment and for applying an adequate planning strategy in order to reconcile the economic necessities and the preservation of natural environment.
摘要:本文探讨了发展旅游业和设计部门规划的自然环境和地理条件。目标是提供基本的视觉渲染,作为欣赏旅游活动发展的自然环境的资源,并在规划和设计工作中使用这些资源作为有用的输入。该方法依赖于制图和空间工具的应用,作为识别领土和自然景观的工具。结果提供了自然资源现状和地域现实,作为提出可持续旅游规划战略的一般框架。在当地和具体的地图分析稀缺,以及可以指导落后地区旅游业和领土规划的投入不稳定的情况下,分析的贡献可以得到赞赏。我们工作的一个压倒一切的结论是,对自然禀赋的认识和估价是保护环境和应用适当的规划战略以协调经济需要和保护自然环境的关键因素。
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引用次数: 2
Impact factors for the development of a competitive and sustainable tourist destination. Case: Southern Sonora Region 具有竞争力和可持续性的旅游目的地发展的影响因素。案例:南索诺拉地区
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-12-01 DOI: 10.2478/ejthr-2019-0008
D. Gallardo-Vázquez, Oscar Ernesto Hernández-Ponce, L. Valdez-Juárez
Abstract Sustainability is now seen as a strategy used to encourage tourism. The objective of this research is to analyse the success factors of sustainable tourism in the southern region of the State of Sonora, Mexico. The research was carried out in 2018. The methodology used was qualitative, explanatory and non-experimental, that is, a multiple case study (Guaymas, Isla Huivulai and Alamos). It was concluded that the natural and cultural beauty, security and accessibility, as well as the environmental protection of the area were rated as important by 20% of respondents. Moreover, the business profile of the residents of a particular location with tourism potential and the accessibility of the place were rated as important by 10%. The implications of this are that as sustainable tourism projects are implemented, a variety of aspects will have to be considered in the tourism programme, also ensuring good management in order to achieve suitable conditions. In addition, governments should be encouraged to offer facilities and regulations to contribute to the improvement of these projects.
可持续发展现在被视为一种鼓励旅游业发展的策略。本研究的目的是分析墨西哥索诺拉州南部地区可持续旅游的成功因素。该研究于2018年进行。所使用的方法是定性的、解释性的和非实验性的,即多案例研究(瓜伊马斯、伊拉·惠瓦莱和阿拉莫斯)。得出的结论是,20%的受访者认为该地区的自然和文化美、安全性和可达性以及环境保护是重要的。此外,具有旅游潜力的特定地点的居民的商业概况和该地点的可达性被评为重要的10%。其影响是,在执行可持续旅游项目时,必须在旅游方案中考虑到各种方面,同时确保良好的管理,以达到适当的条件。此外,应鼓励政府提供设施和法规,以促进这些项目的改进。
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引用次数: 5
Sustainable Tourism: Trends, Challenges and Concerns 可持续旅游:趋势、挑战和关注
IF 0.5 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM Pub Date : 2019-12-01 DOI: 10.2478/ejthr-2019-0013
T. Costa, F. Ribeiro
Tourism is a fundamental part of society, and is therefore embedded within contemporary capitalism and social values (Bramwell & Lane, 2014). Recently, tourism research following the general trend across social sciences has been affected by a “critical turn” (Bramwell & Lane, 2014; Tribe, 2008, 2010). The focus is on challenging established thinking and questioning the concepts of power and product (Tribe, 2006). Also, the critical turn aims to counterbalance the almost “tyrannical role of economics”, which only considers tourism as an economic activity (Tribe, 2006, p. 366). In fact, the established mindset underpinning tourism planning, development and research is increasingly under attack from many quarters on the grounds that “business as usual” seems impossible to reconcile with “sustainability”. (Dwyer, 2018). The concept of “sustainability” began with the document Our Common Future (WCED, 1987) in which sustainable development was defined as “satisfying the needs of the present generation without compromising the ability of future generations to meet their needs” (WCED, 1987, ch. 2, sec. 1, para. 1). By now, we can all understand the contradiction and ambiguity of joining the terms, since the term “sustainable” implies some form of limits while the term “development” emphasises human use to meet human needs (Higgins-Desbiolles, 2018). Due to this ambiguity, the concept of sustainability has been very malleable in the interests of those benefiting from a status quo strategy (Higgins-Desbiolles, 2018). Nonetheless, and according to OECD (2018), sustained development of the tourism sector will depend on the ability to adapt to emerging economic, social, political, environmental and technological trends. However, the use of tourism’s potential as an engine for sustainable and inclusive growth needs adequate policies, integrated strategies, inter-ministerial structures and mechanisms that involve the private sector and other stakeholders in tourism governance. In fact, over the past few decades, we have witnessed a growing recognition of the important role that the development, management and promotion of local destinations play, supported by regional or local structures and funding, and the preparation and execution of destination management plans. This special issue aims to capture new ways of thinking about tourism sustainability in national, regional and local contexts and how it affects other areas of society. This will help to evaluate different potential developments and make suggestions about future creative needs in the tourism sector. By taking an applied approach to tourism sustainability, this special journal issue focuses on understanding new trends and topics that need further inquiry. We hope that we have contributed to a better understanding of how tourism sustainability is conceptualised and how tourism managers and stakeholders can operationalise tourism sustainability under a global–local perspective. As such, paper contribut
旅游业是社会的基本组成部分,因此被嵌入到当代资本主义和社会价值观中(Bramwell & Lane, 2014)。最近,遵循社会科学大趋势的旅游研究受到了“关键转折”的影响(Bramwell & Lane, 2014;Tribe, 2008, 2010)。重点是挑战既定的思维和质疑权力和产品的概念(Tribe, 2006)。此外,关键转向旨在平衡几乎“经济学的专制作用”,它只将旅游视为一种经济活动(Tribe, 2006,第366页)。事实上,支撑旅游规划、开发和研究的既定思维模式正日益受到来自许多方面的攻击,理由是“一切照旧”似乎不可能与“可持续性”相协调。(德怀尔,2018)。“可持续性”的概念始于《我们共同的未来》(WCED, 1987)文件,其中将可持续发展定义为“满足当代人的需要而不损害后代人满足其需要的能力”(WCED, 1987,第2章,第1段)。1)到目前为止,我们都可以理解加入这些术语的矛盾和歧义,因为“可持续”一词意味着某种形式的限制,而“发展”一词强调人类利用以满足人类需求(Higgins-Desbiolles, 2018)。由于这种模糊性,可持续性的概念在那些从现状战略中受益的人的利益中具有很大的可塑性(Higgins-Desbiolles, 2018)。然而,根据经合组织(2018年)的报告,旅游业的持续发展将取决于适应新兴经济、社会、政治、环境和技术趋势的能力。然而,利用旅游业的潜力作为可持续和包容性增长的引擎,需要适当的政策、综合战略、部际结构和机制,让私营部门和其他利益攸关方参与旅游业治理。事实上,在过去的几十年里,我们越来越认识到,在地区或地方结构和资金的支持下,以及在目的地管理计划的准备和执行下,当地旅游目的地的开发、管理和推广发挥着重要作用。本期特刊旨在捕捉关于国家、区域和地方背景下旅游业可持续性的新思维方式,以及它如何影响社会其他领域。这将有助于评估不同的潜在发展,并就旅游业未来的创意需求提出建议。通过对旅游业可持续发展的应用方法,本期特刊着重于了解需要进一步探究的新趋势和主题。我们希望我们有助于更好地理解旅游可持续性是如何概念化的,以及旅游管理者和利益相关者如何在全球-地方视角下实施旅游可持续性。因此,这期特刊的论文试图通过一系列不同的贡献和方法,通过关注新的或未被充分研究的现象,通过可持续旅游架起全球和地方的桥梁。在第一份报告中,Dolores Gallardo-Vázquez、Oscar Ernesto Hernández-Ponce和Luis Enrique Valdez Juárez对墨西哥索诺拉州南部地区可持续旅游业的成功因素进行了分析,并对瓜伊马斯、回瓦莱岛和阿拉莫斯的旅游景点进行了多个案例研究。基于非实验定性方法,作者旨在为开发经验数据库提供一个框架。研究表明,在研究区域内,可持续旅游项目成功的最相关因素是自然和文化美景、市场可达性和商业概况。另一方面,对于可持续旅游项目的成功来说,次要的因素似乎是安全、可达性和环境保护。本文为涉及的各种利益相关者,即企业家、管理人员和政府提供了有用的见解。Sami El Geneidy和Stefan Baumeister对印度一家非政府组织的志愿者游客进行了详细分析。作者通过展示这一点,介绍了对国际志愿游客对全球温室气体排放影响的原始关注
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引用次数: 0
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European Journal of Tourism Hospitality and Recreation
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