Abstract The tourism sector, due to its specificities, is one area of economic activity where collaborative strategies can most contribute to increasing productivity and competitiveness. The need for immediate responses to customer interests and requirements has led companies to become more proactive, which in turn leads to the pursuit of external collaboration to develop business networks that increase business dynamism and the operational flexibility of partners. Encouraging collaboration lies in the pressures brought on by globalization and increased competitiveness, supported by the development of information and communications technologies. Collaboration promoting strategic and organizational alignments in the field of tourism is revealed to be decisive for the qualification and sustainability of destinations, promoting new markets, and facilitating synergies of larger dynamism between companies. Serra da Estrela corresponds to a medium mountain destination, classified as a UNESCO World Geopark, where the development of collaborative relationships is valued as a resource for businesses and as expanding the offer of tourist products, as well as a source of competitive advantage.
旅游业由于其特殊性，是经济活动的一个领域，合作战略最有助于提高生产力和竞争力。对客户兴趣和需求的即时响应的需求使公司变得更加积极主动，这反过来又导致了对外部协作的追求，以开发业务网络，从而增加业务活力和合作伙伴的操作灵活性。鼓励合作在于全球化带来的压力和在信息和通信技术发展的支持下增强的竞争力。在旅游领域，促进战略和组织协调的合作对于目的地的资格和可持续性、促进新市场和促进公司之间更大活力的协同作用具有决定性作用。Serra da Estrela是一个中等规模的山地目的地，被联合国教科文组织列为世界地质公园，在这里，合作关系的发展被视为商业资源，扩大旅游产品的供应，以及竞争优势的来源。
{"title":"Collaborative Strategies and Tourist Competitiveness in Medium Mountain Destinations: Study on the Positioning of Tourist Actors in the Natural Park of Serra da Estrela","authors":"G. Fernandes, A. Daniel, Hélder Almeida","doi":"10.2478/ejthr-2021-0012","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0012","url":null,"abstract":"Abstract The tourism sector, due to its specificities, is one area of economic activity where collaborative strategies can most contribute to increasing productivity and competitiveness. The need for immediate responses to customer interests and requirements has led companies to become more proactive, which in turn leads to the pursuit of external collaboration to develop business networks that increase business dynamism and the operational flexibility of partners. Encouraging collaboration lies in the pressures brought on by globalization and increased competitiveness, supported by the development of information and communications technologies. Collaboration promoting strategic and organizational alignments in the field of tourism is revealed to be decisive for the qualification and sustainability of destinations, promoting new markets, and facilitating synergies of larger dynamism between companies. Serra da Estrela corresponds to a medium mountain destination, classified as a UNESCO World Geopark, where the development of collaborative relationships is valued as a resource for businesses and as expanding the offer of tourist products, as well as a source of competitive advantage.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84511628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Until the emergence of the COVID-19 pandemic, tourism was one of the sectors with the greatest growth potential on a global scale. It is now highlighted as one of the hardest hit sectors in economic terms and requires strategic recovery capacity coupled with technological innovation. Technology and innovation could provide a strong contribution to the development of tourism by integrating knowledge about tourism products, services and experiences and the new needs and behaviours of consumers. This study analysed the scientific productions on technological innovation in the tourism sector using literature review and bibliometric analysis techniques, with data collected from the main databases of international relevance, Web of Science and Scopus. This study presents the mapping and cluster structures for the trends and dynamics of the investigations on the discovered research themes using the VOSviewer software. The results indicate that research related to innovation and technology in tourism has evolved in recent years, as well as highlighting the main areas of activity and presenting contributions to possible future lines of research.
在新冠肺炎疫情出现之前，旅游业一直是全球最具增长潜力的行业之一。它现在被强调为经济上受打击最严重的部门之一，需要战略恢复能力加上技术创新。技术和创新将旅游产品、服务和体验方面的知识与消费者的新需求和行为相结合，可以为旅游业的发展做出巨大贡献。本研究采用文献综述和文献计量分析技术，对旅游行业技术创新的科学成果进行了分析，数据收集自国际相关数据库、Web of Science和Scopus。本研究使用VOSviewer软件对发现的研究主题的调查趋势和动态进行了映射和聚类结构。结果表明，近年来与旅游创新和技术有关的研究有所发展，并突出了主要的活动领域，并对未来可能的研究方向做出了贡献。
{"title":"Analysis of scientific production on Technological Innovation in Tourism","authors":"Célia Rafael, A. Pires","doi":"10.2478/ejthr-2021-0003","DOIUrl":"https://doi.org/10.2478/ejthr-2021-0003","url":null,"abstract":"Abstract Until the emergence of the COVID-19 pandemic, tourism was one of the sectors with the greatest growth potential on a global scale. It is now highlighted as one of the hardest hit sectors in economic terms and requires strategic recovery capacity coupled with technological innovation. Technology and innovation could provide a strong contribution to the development of tourism by integrating knowledge about tourism products, services and experiences and the new needs and behaviours of consumers. This study analysed the scientific productions on technological innovation in the tourism sector using literature review and bibliometric analysis techniques, with data collected from the main databases of international relevance, Web of Science and Scopus. This study presents the mapping and cluster structures for the trends and dynamics of the investigations on the discovered research themes using the VOSviewer software. The results indicate that research related to innovation and technology in tourism has evolved in recent years, as well as highlighting the main areas of activity and presenting contributions to possible future lines of research.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85797295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Self-service technologies (SSTs) have been implemented across all service industries. The hotel business in the UK, including budget hotels, has been increasingly adopting SSTs both to enhance customer service and to create operational efficiency. In addition to providing guests with accommodation and basic services, budget hotels are now using SSTs with a view to increasing controlling and operational efficiency, human resource management and engaging guests in a more intelligent service design. Previous studies have mainly focused on the users’ perspectives, not on the use of SSTs themselves in budget hotels. The purpose of this study, then, is to explore the implications of SSTs in budget hotels both from a managerial and a guest perspective. Bournemouth has been selected as a case study for this research because it is one of the most popular resorts in the UK. This qualitative study employed 14 semi-structured interviews with budget hotel managers and guests who have used SSTs while staying in budget hotels in Bournemouth. The research findings show that maxim-ising operational efficiency is a key benefit of SST implementation from a managerial perspective. On the other hand, efficiency, accessibility, privacy and self-control over transactions are the main benefits of an SST, emphasised by customers. Overall, there is positive feedback from both managers and guest on the usage of SSTs in budget hotels in Bournemouth. The authors conclude that advanced technologies, such as artificial intelligence (AI) and Internet of Things (IoT), in conjunction with SSTs, will transform the hospitality industry in the near future.
{"title":"The Use of Self-Service Technologies in Budget Hotels: The Case of Bournemouth","authors":"Charalampos Giousmpasoglou, Thi Thuy Hua","doi":"10.2478/ejthr-2020-0022","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0022","url":null,"abstract":"Abstract Self-service technologies (SSTs) have been implemented across all service industries. The hotel business in the UK, including budget hotels, has been increasingly adopting SSTs both to enhance customer service and to create operational efficiency. In addition to providing guests with accommodation and basic services, budget hotels are now using SSTs with a view to increasing controlling and operational efficiency, human resource management and engaging guests in a more intelligent service design. Previous studies have mainly focused on the users’ perspectives, not on the use of SSTs themselves in budget hotels. The purpose of this study, then, is to explore the implications of SSTs in budget hotels both from a managerial and a guest perspective. Bournemouth has been selected as a case study for this research because it is one of the most popular resorts in the UK. This qualitative study employed 14 semi-structured interviews with budget hotel managers and guests who have used SSTs while staying in budget hotels in Bournemouth. The research findings show that maxim-ising operational efficiency is a key benefit of SST implementation from a managerial perspective. On the other hand, efficiency, accessibility, privacy and self-control over transactions are the main benefits of an SST, emphasised by customers. Overall, there is positive feedback from both managers and guest on the usage of SSTs in budget hotels in Bournemouth. The authors conclude that advanced technologies, such as artificial intelligence (AI) and Internet of Things (IoT), in conjunction with SSTs, will transform the hospitality industry in the near future.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86279070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The article aims to assess the competitiveness of hotels in Łódź on the meeting tourism (MICE) market based on an analysis of their conference facilities. The data was obtained from GUS statistics, reports on MICE tourism in Poland and as a result of own field research carried out in 2019. Exploratory data analysis was used in their development. The development of modern hotels in Łódź of higher categories with obligatory conference rooms has contributed to the diversification of the possibilities of organising MICE tourism by city hotels. The hotel’s possession of conference facilities has become an important factor in building its competitive advantage. The analysis of hotel equipment with conference facilities, using the conference service capacity (CSC) index, turned out to be a sufficiently correct measure to illustrate the diversity of hotels’ ability to compete in the MICE urban tourism market.
本文旨在通过对Łódź酒店会议设施的分析，评估其在会议旅游(MICE)市场上的竞争力。这些数据来自GUS的统计数据、关于波兰会展旅游的报告以及2019年自己进行的实地研究。探索性数据分析用于其开发。现代酒店的发展，在Łódź更高类别的强制性会议室，有助于多样化的可能性组织会议旅游的城市酒店。酒店拥有的会议设施已成为建立其竞争优势的重要因素。运用会议服务能力(conference service capacity, CSC)指标对酒店配备会议设施的情况进行分析，是反映酒店在会展城市旅游市场竞争能力多样性的正确指标。
{"title":"Conference facilities as a key factor in the competitiveness of urban hotels: A case study of Łódź (Poland)","authors":"J. Bik, Anna Poreda, A. Matczak","doi":"10.2478/ejthr-2020-0020","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0020","url":null,"abstract":"Abstract The article aims to assess the competitiveness of hotels in Łódź on the meeting tourism (MICE) market based on an analysis of their conference facilities. The data was obtained from GUS statistics, reports on MICE tourism in Poland and as a result of own field research carried out in 2019. Exploratory data analysis was used in their development. The development of modern hotels in Łódź of higher categories with obligatory conference rooms has contributed to the diversification of the possibilities of organising MICE tourism by city hotels. The hotel’s possession of conference facilities has become an important factor in building its competitive advantage. The analysis of hotel equipment with conference facilities, using the conference service capacity (CSC) index, turned out to be a sufficiently correct measure to illustrate the diversity of hotels’ ability to compete in the MICE urban tourism market.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88911495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Hotel staff have been observed to be involved in workload for long hours with few break times, unpredictable shifting and lifting of heavy loads manually. Although these practices have the potential to reduce health and fitness status of staff thereby compromised productivity in hospitality industry and national development, it has, however, not been established whether the job-related activity patterns of the staff of star-rated hotels have implications on their health status and absenteeism factors. In total, 70 staff (48.6% male, 51.4% female, mean age = 24.63 ± 12.06) of star-rated hotels in Kumasi were sampled. International physical activity (IPAQ), health status (HSQ-12) and Koen–Müller’s employee absenteeism questionnaires were administered. About 77.0% spent averagely two hours/day and four days/week on vigorous job-related physical activities (PAs), 90.0% spent averagely four hours/day and five days/week on moderate job-related physical activities (heavy lifting, digging, heavy construction work, climbing upstairs) and spent averagely 1.8 hours/day walking during weekly activity. Job-related activities of the participants correlate significantly with daily vigorous PA (F = 5.625, P-value = 0.000). Participants’ self-reported results showed that vigorous- and moderate-job related activities amounted to good health status. Sleep deprivation, inad-equate rest days, short time with close-knit family predis-posed participants to absenteeism. The significant relationship between health status and absenteeism factors showed 87.2% variability. Participants strongly disagreed to being absent from work due to transport. Job-related activities of star-rated hotels staff are identical with vigorous daily PA, which could be harmful to health. Provision of functional and accessible health-care resources for staffers of star-rated hotels would attenuate unproductive absenteeism.
酒店员工被观察到长时间工作，很少休息时间，不可预测的转移和手动举起重物。虽然这些做法有可能降低工作人员的健康和健身状况，从而损害酒店业的生产力和国家发展，但是，尚未确定星级酒店工作人员与工作有关的活动模式是否对他们的健康状况和缺勤因素有影响。共抽样库马西星级酒店工作人员70人，其中男性48.6%，女性51.4%，平均年龄24.63±12.06岁。采用国际体力活动量表(IPAQ)、健康状况量表(HSQ-12)和koen - m ller员工旷工问卷。约77.0%的人平均每天花2小时及每周4天从事与工作有关的剧烈体力活动，90.0%的人平均每天花4小时及每周5天从事与工作有关的中度体力活动(举重、挖掘、重型建筑工作、爬楼上)，以及在每周活动期间平均每天花1.8小时散步。被试的工作相关活动与每日剧烈PA显著相关(F = 5.625, p值= 0.000)。参与者自我报告的结果显示，与工作相关的剧烈和适度的活动相当于良好的健康状况。睡眠不足，休息日不足，与亲密家庭在一起的时间短，使参与者容易缺勤。健康状况与缺勤因素之间存在显著的相关关系，变异率为87.2%。参加者强烈反对因交通问题而旷工。星级酒店员工的工作活动与日常剧烈的PA相同，可能对健康有害。为星级酒店的工作人员提供功能性和可获得的保健资源将减少非生产性缺勤。
{"title":"Job-Related Activity Patterns, Health Status and Absenteeism-Related Factors of Star-Rated Hotels Staff","authors":"Emmanuel Dwomoh, Monday Omoniyi Moses","doi":"10.2478/ejthr-2020-0024","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0024","url":null,"abstract":"Abstract Hotel staff have been observed to be involved in workload for long hours with few break times, unpredictable shifting and lifting of heavy loads manually. Although these practices have the potential to reduce health and fitness status of staff thereby compromised productivity in hospitality industry and national development, it has, however, not been established whether the job-related activity patterns of the staff of star-rated hotels have implications on their health status and absenteeism factors. In total, 70 staff (48.6% male, 51.4% female, mean age = 24.63 ± 12.06) of star-rated hotels in Kumasi were sampled. International physical activity (IPAQ), health status (HSQ-12) and Koen–Müller’s employee absenteeism questionnaires were administered. About 77.0% spent averagely two hours/day and four days/week on vigorous job-related physical activities (PAs), 90.0% spent averagely four hours/day and five days/week on moderate job-related physical activities (heavy lifting, digging, heavy construction work, climbing upstairs) and spent averagely 1.8 hours/day walking during weekly activity. Job-related activities of the participants correlate significantly with daily vigorous PA (F = 5.625, P-value = 0.000). Participants’ self-reported results showed that vigorous- and moderate-job related activities amounted to good health status. Sleep deprivation, inad-equate rest days, short time with close-knit family predis-posed participants to absenteeism. The significant relationship between health status and absenteeism factors showed 87.2% variability. Participants strongly disagreed to being absent from work due to transport. Job-related activities of star-rated hotels staff are identical with vigorous daily PA, which could be harmful to health. Provision of functional and accessible health-care resources for staffers of star-rated hotels would attenuate unproductive absenteeism.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89953561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Competition in Hotel Industry: Theory, Evidence and Business Practice","authors":"Tomasz Napierała, K. Birdir","doi":"10.2478/ejthr-2020-0017","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0017","url":null,"abstract":"","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85498159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Just like in other industries, it is very important to choose the best possible location in hotel investments. As there are too many alternatives and changing touristic demands, there is serious competition within the hospitality sector. Therefore, all the investors want their properties located at the most profitable and competitive sites. To do so, they should decide the hotel location site by doing a well-analysed feasibility study. The hotel location selection can be influenced by some elements such as natural, economical, socio-cultural, legal, psychological factors and agglomeration effects. All of these factors have important roles of a hotel’s business success. However, especially in the last few years, the increasing numbers of hotel investments call in doubt that these factors are not considered properly. With this doubt, the main problems of this research have been revealed: what main factors do the investors consider in their investment decisions, and how do they decide the best site to locate the hotel? These problems also create the aims of this paper, which are to determine the factors that are important for investors and to find out where the most selected investment zones are. To achieve this goal, Istanbul has been divided into five agglomeration (investment) zones such as Historical Peninsula, Taksim-Beşiktaş-Şişli, Sarıyer-Maslak-Levent, Airport Area and Anatolian Side, according to their agglomeration effects. Then, interviews were completed with six hotel investors from these areas in order to get their opinions about the investment decisions. The gathered information has been analysed by the fuzyy TOPSIS method, which helps to calculate the subjective thoughts of the investors in a quantitative way. Then, the order of preference within the investment zones was calculated to determine the most popular site among the investors. The results showed that the most important factors for hotel location selection are agglomeration effects and economical factors. According to the order of preference, the most preferred location site has been determined as the Historical Peninsula, which includes Fatih, Eminönü, Sultan-ahmet and Topkapı zones.
{"title":"The Hotel Site Selection: Determining Locational Factors by Fuzzy TOPSIS","authors":"Ebru Ulucan","doi":"10.2478/ejthr-2020-0019","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0019","url":null,"abstract":"Abstract Just like in other industries, it is very important to choose the best possible location in hotel investments. As there are too many alternatives and changing touristic demands, there is serious competition within the hospitality sector. Therefore, all the investors want their properties located at the most profitable and competitive sites. To do so, they should decide the hotel location site by doing a well-analysed feasibility study. The hotel location selection can be influenced by some elements such as natural, economical, socio-cultural, legal, psychological factors and agglomeration effects. All of these factors have important roles of a hotel’s business success. However, especially in the last few years, the increasing numbers of hotel investments call in doubt that these factors are not considered properly. With this doubt, the main problems of this research have been revealed: what main factors do the investors consider in their investment decisions, and how do they decide the best site to locate the hotel? These problems also create the aims of this paper, which are to determine the factors that are important for investors and to find out where the most selected investment zones are. To achieve this goal, Istanbul has been divided into five agglomeration (investment) zones such as Historical Peninsula, Taksim-Beşiktaş-Şişli, Sarıyer-Maslak-Levent, Airport Area and Anatolian Side, according to their agglomeration effects. Then, interviews were completed with six hotel investors from these areas in order to get their opinions about the investment decisions. The gathered information has been analysed by the fuzyy TOPSIS method, which helps to calculate the subjective thoughts of the investors in a quantitative way. Then, the order of preference within the investment zones was calculated to determine the most popular site among the investors. The results showed that the most important factors for hotel location selection are agglomeration effects and economical factors. According to the order of preference, the most preferred location site has been determined as the Historical Peninsula, which includes Fatih, Eminönü, Sultan-ahmet and Topkapı zones.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87539531","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The availability of hotel facilities and services and their quality are one of the most important factor in selection of a tourist destination. The aim of the article was to analyse the impact of hotel location factors, prices of hotel services and detailed assessments of hotel services provided by the hotel on the overall rating of the hotel. As a case study, Zadar – a city located in the northern part of the Dalmatian coast of Croatia – was used to analyse the problem. The location determinants of hotels and their equipment were assessed in relation to the price of accommodation and tourists’ evaluation of the basic components of hotel services. The analysis used data obtained from the Booking.com website for accommodation prices, including selected days of the high and low season, data on the number of opinions about the object and the rating of the object by guests in terms of the overall opinion about the object, its location conditions, the standard of services rendered, cleanliness, comfort, evaluation of staff work, access to Wi-Fi network and assessment of services rendered in relation to the price of the service. The obtained results indicate hotel location, especially its distance from the city centre, railway station and airport and evaluation of chosen elements of customers’ hotel evaluation are most significant determinants of choosing accommodation for tourists.
{"title":"Guests’ assessment of hotel facilities and services: Zadar case study","authors":"K. Parzych, Jadranka Brkić-Vejmelka","doi":"10.2478/ejthr-2020-0021","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0021","url":null,"abstract":"Abstract The availability of hotel facilities and services and their quality are one of the most important factor in selection of a tourist destination. The aim of the article was to analyse the impact of hotel location factors, prices of hotel services and detailed assessments of hotel services provided by the hotel on the overall rating of the hotel. As a case study, Zadar – a city located in the northern part of the Dalmatian coast of Croatia – was used to analyse the problem. The location determinants of hotels and their equipment were assessed in relation to the price of accommodation and tourists’ evaluation of the basic components of hotel services. The analysis used data obtained from the Booking.com website for accommodation prices, including selected days of the high and low season, data on the number of opinions about the object and the rating of the object by guests in terms of the overall opinion about the object, its location conditions, the standard of services rendered, cleanliness, comfort, evaluation of staff work, access to Wi-Fi network and assessment of services rendered in relation to the price of the service. The obtained results indicate hotel location, especially its distance from the city centre, railway station and airport and evaluation of chosen elements of customers’ hotel evaluation are most significant determinants of choosing accommodation for tourists.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77054937","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tomasz Napierała, M. Bahar, Katarzyna Leśniewska-Napierała, Yunus Topsakal
Abstract The main goal of the paper is to identify the perception of technology by managers of five-star hotels located in Antalya region (Turkey). The managerial perception in the following contexts is discussed in detail: the enterprise, the employees, the managers and the competitiveness of hotel entities. The selection of such research area was determined by the fact that Antalya is one of the top Turkish tourist destinations, with international profile of visitors and intense hotel competition. The following three types of hotels were investigated: hotels affiliated with international chains, hotels affiliated with national brands and independent enterprises. Furthermore, 12 selected general managers were interviewed regarding the above-mentioned hotel types. The results confirmed that managers of internationally affiliated hotels are more focused on increasing their employees’ skills and competencies compared to managers of independent entities.
{"title":"Technology towards hotel competitiveness: Case of Antalya, Turkey","authors":"Tomasz Napierała, M. Bahar, Katarzyna Leśniewska-Napierała, Yunus Topsakal","doi":"10.2478/ejthr-2020-0023","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0023","url":null,"abstract":"Abstract The main goal of the paper is to identify the perception of technology by managers of five-star hotels located in Antalya region (Turkey). The managerial perception in the following contexts is discussed in detail: the enterprise, the employees, the managers and the competitiveness of hotel entities. The selection of such research area was determined by the fact that Antalya is one of the top Turkish tourist destinations, with international profile of visitors and intense hotel competition. The following three types of hotels were investigated: hotels affiliated with international chains, hotels affiliated with national brands and independent enterprises. Furthermore, 12 selected general managers were interviewed regarding the above-mentioned hotel types. The results confirmed that managers of internationally affiliated hotels are more focused on increasing their employees’ skills and competencies compared to managers of independent entities.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89839578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract This study aims to investigate ten hotels on the island of Gotland and their daily, practical work towards sustainability. An exploratory study was conducted at ten hotel establishments on the island of Gotland in Sweden. Ten hotel managers were interviewed about their daily practice and work towards sustainable solutions at their hotels. The results show that there are big differences between these hotels regarding the way in which knowledge about sustainability issues are implemented and shared to the personnel as well to the guests. In addition, there is a clear difference in the way in which sustainability is expressed in practice: the accountability is largely attributable to most of the hotels, but a few convey responsibility. Some of the managers seem to take a more active role in mediation of sustainability issues than is the case with the majority of the hotel managers. Also, anonymity between hotel guests and staff, large number of seasonal workers and insufficiently trained staff can be seen as a hindrance for knowledge exchange over the sustainability issues. Working with sustainability issues can also be seen as a way to win market shares in the hotel business. The study makes contribution to the knowledge of processes of co-creation of sustainable values by exploring how some hotel managers are working towards sustainability on a daily basis. The study can help to share knowledge of possibilities and hindrances in daily work towards sustainable hotels.
{"title":"Sustainability Practice at Hotels on the Island of Gotland in Sweden – an exploratory study","authors":"Anette Oxenswärdh","doi":"10.2478/ejthr-2020-0018","DOIUrl":"https://doi.org/10.2478/ejthr-2020-0018","url":null,"abstract":"Abstract This study aims to investigate ten hotels on the island of Gotland and their daily, practical work towards sustainability. An exploratory study was conducted at ten hotel establishments on the island of Gotland in Sweden. Ten hotel managers were interviewed about their daily practice and work towards sustainable solutions at their hotels. The results show that there are big differences between these hotels regarding the way in which knowledge about sustainability issues are implemented and shared to the personnel as well to the guests. In addition, there is a clear difference in the way in which sustainability is expressed in practice: the accountability is largely attributable to most of the hotels, but a few convey responsibility. Some of the managers seem to take a more active role in mediation of sustainability issues than is the case with the majority of the hotel managers. Also, anonymity between hotel guests and staff, large number of seasonal workers and insufficiently trained staff can be seen as a hindrance for knowledge exchange over the sustainability issues. Working with sustainability issues can also be seen as a way to win market shares in the hotel business. The study makes contribution to the knowledge of processes of co-creation of sustainable values by exploring how some hotel managers are working towards sustainability on a daily basis. The study can help to share knowledge of possibilities and hindrances in daily work towards sustainable hotels.","PeriodicalId":29922,"journal":{"name":"European Journal of Tourism Hospitality and Recreation","volume":null,"pages":null},"PeriodicalIF":0.5,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79333799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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